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Joe

What to do if you see “No message services configured.”

Posted by Joe on November 5, 2008

We’re all about doling out the BlackBerry advice here at BBGeeks, and the best source of this has come from my own personal Berry issues. Last night another one popped up. I received an email later at night, surprisingly unrelated to the Presidential election. I tried to reply, but couldn’t. I got a dialog box telling me that “No message services configured. You will only be able to Save Draft.” Ugh, I thought. Another one of these problems. Thankfully, I had an idea of how to fix this, and with a little help from Google I got it done fairly quickly.

This one is solved with the good old service books method. I read some more intricate processes on the Internets, but none of those steps were really necessary. Immediately after receiving the error, I logged into my BIS, clicked on Service Books, and had them sent. And, uh, that’s it.

I can now reply to messages and compose them just as normal. I’m not sure why this happened in the first place; I was easily able to compose messages earlier yesterday. If anyone can identify a possible source, that would be great. For BIS users, though, this is the solution. For BES users, it appears you’ll have to generate a new encryption key. You can do this by going to the Service Books on your handheld (Options — Advanced Options — Service Book) and deleting the Desktop (CMIME) service book.

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Filed under : Quick Tips 8 Comments

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8 Comments ↓

#10062 doug on March 20th, 2009 at 9:05 pm

thank you thank you thank you!

#10144 Pete on March 27th, 2009 at 3:44 am

Thank You so much!!!!

#10500 Diana on April 17th, 2009 at 7:16 am

wow, it worked! thank you so much for the info.

#11075 Allan on May 15th, 2009 at 3:25 pm

Works like a charm. Thanks!

#11335 Gwendolyn Ann Snyder on May 29th, 2009 at 11:52 pm

THNAK YOU SO VERY MUCH , THIS FIXED MY ISSUES This one is solved with the good old service books method. I read some more intricate processes on the Internets, but none of those steps were really necessary. Immediately after receiving the error, I logged into my BIS, clicked on Service Books, and had them sent. And, uh, that’s it.

I can now reply to messages and compose them just as normal. I’m not sure why this happened in the first place; I was easily able to compose messages earlier yesterday. If anyone can identify a possible source, that would be great. For BIS users, though, this is the solution. For BES users, it appears you’ll have to generate a new encryption key. You can do this by going to the Service Books on your handheld (Options — Advanced Options — Service Book) and deleting the Desktop (CMIME) service book.

#13803 janice on September 5th, 2009 at 1:06 am

awwww, you are awesome…i was getting so frustrated, after 3 calls to att to get this email working…they tried…they did. but your fix got me all squared away. thank you…thank you…thank you!!!

#13861 Michelle on September 9th, 2009 at 7:30 am

What if we don’t have a “Desktop(CMIME)” on my service books?

Cooper
#13889 Cooper on September 10th, 2009 at 7:28 am

If you do not see the Desktop(CMIME) in your service books all you need to do is log into your BIS account and resend the service books.

Read here for detailed instructions
http://forums.pinstack.com/showthread.php?t=872

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