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When you’re looking for a solution to a BlackBerry, someone might tell you to resend your service books or reset your host routing table. Upon hearing this for the first time, many of you might drop your jaws and utter “What the heck is that?” The terms themselves aren’t of great importance. The actions though — resetting your host routing table, resending your service books — can get you through a number of BB issues, though.
We talked about host routing tables about a month ago, when I no longer had a BlackBerry Internet browser. The fix was simple. Go to Options, Advanced Options, Host Routine Table. Hit Menu and select Register Now. It’s that easy. That re-registered my device with the network, which sent all my goodies back to me. If you’re missing a core BB application, you might want to consider giving this a shot. There’s little to lose.
Service books you’ll find in your BIS login. We also covered this recently, when I had no message services configured. If you’re getting errors with your email and SMS, you might want to resend your service books. As with host routing tables, this will not solve all problems, but with messaging problems its at least worth a shot.
These two functions, combined with the good ol’ battery pull, should get you through a good deal of technical issues.
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Filed under : Quick Tips
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1 Comment ↓
Sorry, but the HRT and Battery Pull tricks just don’t necessarily cut it. First of all, if you’re on a BES, you have two sets of service books - your BIS (general) service books, and your BES service books.
The only sure way to get ALL your BIS service books is to have them pushed from the back end - either by logging into your carrier’s BIS site, or by contacting your carrier’s Customer Support and having them push the service books down.
As for your BES service books, your BES Admin can push them down, or if you have Desktop Manager installed and configured with your host Email connected, your service books will automatically be pulled down when you connect. Note that if you do this, you should go to your Enterprise Activation screen and wait about 5 minutes to see if it starts. Sometimes it does, sometimes it doesn’t, but if it does start up, you’re best off keeping the connection until it finishes.
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