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#7473 Ste9000 on October 2nd, 2008 at 8:35 am

Just out of interest, how frequently do people pull their battery due to berry hanging or other issues? I probably end up doing it once every couple of days.

#7474 tonigm on October 2nd, 2008 at 8:55 am

In another great example of how these things are NOT designed for women with manicures, how would you remove the battery without using a fingernail?

#7477 DavidB on October 2nd, 2008 at 10:24 am

@Ste9000:
Running 4.2.2.196 on VZW 8830, I do a battery pull approximately twice a week. I’m usually close to or at the “0 bytes free” by then due to the 4.2.x memory leak.

#7603 abraham on October 16th, 2008 at 11:00 am

hello i have the new bb bold and when a put a pin authorization request the other person acepts me but his name still in my list like pending can you help me please?

#7679 Always getting the hourglass icon on your Curve? | BB Geeks on October 21st, 2008 at 7:28 am

[...] problem with my 8830, but a quick battery pull took care of it every time. It appears that the solution to every BlackBerry problem did nothing for Curve [...]

#7753 Testing out Qik alpha for my BlackBerry 8330 | BB Geeks on October 28th, 2008 at 10:38 am

[...] avail. I tried closing all of the relevant applications. Nothing. To solve this, I had to use the method for solving any BlackBerry problem. After a battery pull, everything was back to normal, and I didn’t experience the issue a [...]

#7760 Topcop on October 29th, 2008 at 9:05 am

Help! How do you correct error when goig to browser “ungaught exception. Invisible node cannot be made current”?

#7896 What does UMA mean for your BlackBerry? | BB Geeks on November 12th, 2008 at 8:31 am

[...] be resolved by turning your WiFi off, and then back on. However, it might come down to using the solution to every BlackBerry problem. In any case, you should be seeing capital letters in no time.  Subscribe to the BBGeeks RSS [...]

#7897 Jim Anderson on November 12th, 2008 at 10:06 am

Why pull the battery out? Why not just reset it using a similar Ctl+alt+del command ;)

checkout the site below.

http://www.geekberry.net/archives/blackberry-tips-and-tricks/2008/04/16/blackberry-howto-reset-your-blackberry-without-removing-the-battery/

#7905 peter Issa on November 12th, 2008 at 3:58 pm

hi, my blackberry has always been working and i just took out the batter to put my sim card in and when i put back in the battery a battery came up on the screen with a red line through it and nothing happens, i have taken out the battery and put it back in and plugged it into the charger and its still on the screen.

#7972 Diandra on November 17th, 2008 at 9:32 pm

I have had my black berry for 5 months with nothing but problems…What a piece of junk. I do not use the internet at all on my phone or download music and it freezes all the time, just gives people a busy signal when they call in, and sometimes when I take out the battery to fix this it won’t even turn on. It just blinks red! What a piece of crap! An expensive phone like this shouldn’t need reseting all the time.

#8093 The LED on your BlackBerry (and how to stop it from blinking) | BB Geeks on November 24th, 2008 at 8:30 am

[...] In which case I look at my bars and determine if I’m out of range or I’m in need of a battery pull. You can turn this off by going to Options, Screen/Keyboard, and setting the LED Coverage Indicator [...]

#8257 Nick R. on December 3rd, 2008 at 10:46 am

I have a Blackberry Bold Smartphone.

When I was in a No Service area and requested a webpage in the browser. When it couldn’t connect, it prompted me to save the request until it could re-connect later. I accepted the offer and it placed a globe icon in the header. When I reached a service zone I connected again but the globe icon will not go away. How do I remove it?

Can you help?

Thank you

#8263 Joe on December 3rd, 2008 at 3:50 pm

Nick, I’m going to write this up for tomorrow morning. Stay tuned!

#8273 Getting rid of the globe icon on your BlackBerry | BB Geeks on December 4th, 2008 at 8:30 am

[...] to my feed or subscribe to us on Twitter!Running through the comments of the past few days I found this one by Nick R.. He has an obnoxious globe logo next to his message icon, and wonders how to get rid of it. [...]

#8807 Scott Porter on December 29th, 2008 at 5:52 pm

My BB 8320 was working fine this morning. When I plugged the cable into the usb to sync, I had a “battery” error. The battery was at about 30%. In previous experiences, with the same icon, I removed the battery and put back in and all was OK. Nothing…….. same problem, even tried cleaning the contacts, including the mem chip. Tried a known working battery, same error.

please advise.

#8818 Joe on December 30th, 2008 at 3:27 pm

Scott, I really can’t think of anything except this being a device problem. If a known working battery produces the same result, I’d have to assume that it’s a problem with the battery connector on the device.

#9012 Zeph on January 14th, 2009 at 10:31 pm

dude like my sister bought a blackberry off someone and yea like well it wont even work at all it just shows up a White screen with a symbol in the middle and the number 507<if that has any relivence.. but so whats the deal with that? can you write back asap?

#9022 Cooper on January 15th, 2009 at 9:21 am

@Zeph – your sisters BlackBerry has been wiped clean and will need a new Operating System installed. Read this post and follow the links contained within it to learn how to upgrade your OS and how to find the right one for your particular BlackBerry.

http://www.bbgeeks.com/quick-tips/are-you-ready-to-upgrade-to-os-45-88801/

#9084 Greg on January 19th, 2009 at 5:17 pm

Hi

I have BB Curve 8310. It’s been very good to me until recently. All of a sudden it started going dead in the middle of a phone call.

If I pull the battery, it’ll reboot but even fully charged, its happening more and more frequently. Its at the point now where I can’t even expect to finish a call 50% of the time without it dying… no indication that its gonna die, no low battery warning… just dies and I have to plug it in or pull the battery and pop it back in again. (Incidentally, it works fine while plugged in and I can talk for an hour straight without it happening but when not plugged in, I expect it to crash now.

Is my battery near its life’s end or do I have a more serious hardware problem?

Thanks

Greg

#9092 Joe on January 20th, 2009 at 11:59 am

Greg,

I’d try it out with a new battery before chalking it up to a hardware problem.

#9291 Dean on February 3rd, 2009 at 12:48 pm

Hi i have had the blackberry pearl for 6wks and im o nmy 4th handset, the blackberry messenger doesnt seam to want to work, i can add contacts but it keeps saying im off line when i want to connect, thats as far as it goes any help?

#9416 jeriberto on February 6th, 2009 at 11:49 pm

HELLO,

HAVING PROBLEMS WITH MY BLACK. OCCASSIONALLY IT WOULD GO OFF AND RESET ITSELF THEN COMES A WHAT SEEMS TO APPEAR LIKE A FLASH PRELOADER WITH A NOTE SAYING VERIFYING SECURITY. THIS HAPENS 3 OR 4 TIMES A DAY. WHAT SPECIFIC SOFTWARE UPDATE DO I NEED TO INSTALL? SERVICE PACKS? DOWN AT THE BLACKBNERRY SITE.

THANK YOU SO MUCH FOR ANYONE WHO CAN PROVIDE ASSISTANCE.

THANKS.

#9657 wadih on February 19th, 2009 at 2:40 am

hi joe,
i have a blackberry 8300 and it always gives the incoming call out of reach but i can call all the contacs but they can’t it will give them my phine is turned off please help

#9680 Ken on February 20th, 2009 at 10:36 am

I have a BB bold. For about 50% of the calls that i get from people in my contact list, the display only lists the number of the person calling and does not give me the persons name. Yet, when I go to my call list, the person’s name in listed. I have reformatted all of my numbers to the same (xxx-xxx-xxxx). This is my second BB Bold, same issue with the other and I was told it was a software issue and was given a new one. Others in my office have never had this problem. This issue is not consistent between certain calls either. One time it will show and the next it will not. Thanks for any help.

#9681 Ken on February 20th, 2009 at 10:38 am

I have also tried the hard rest by taking the battery out while the phone is still on at the instruction of an ATT store employee but it did not solve the problem.

#9685 kris on February 20th, 2009 at 1:53 pm

hi guys, for some reason my new blackberry wont let me make phonecalls, just says “call failed” all the time. I can receive calls and messages and send messages, but no calling. any idea what i could do? thanks!

#9765 booboo on February 27th, 2009 at 12:18 am

Question!! Can I turn off my incoming calls on my bb curve while I’m watchin tv??? I’m sic of getting interrupted and then having to restart the episodes?

#9773 Cooper on February 27th, 2009 at 8:01 am

@booboo Go to Manage Connections icon and select Turn All Connections Off.

#9920 Anna on March 7th, 2009 at 10:57 pm

Why in the world does my phone keep telling me that the text I sent to a number was deleted? For example..Message to 8646172226 Deleted

#9987 Abi on March 15th, 2009 at 10:35 am

hi, i was just wondering
my phones not charging anymore:S
and i noticed the allignment of where u put the charger in the phone is messed up..
does that mean i have to send the phone in to fix it? orrr… how much would that be to fix?

#9996 jo_jo on March 16th, 2009 at 5:43 am

I have bold 9000 my media player and speaker phone cannot be played loud. The volume is maximum. But the sound cannot run very well. The sound is very slow.. Help me. Thx

#10005 Joe on March 16th, 2009 at 5:38 pm

Abi, if you don’t even see the lightning bolt icon on your battery meter when the charger is plugged in, then yes, you’ll have to have someone fix it. Otherwise, it could be the battery itself.

jo_jo, I really have no idea. Do you have a lot of free memory?

#10007 Carol R on March 16th, 2009 at 6:35 pm

HELP, I just purchased a new laptop. I successfully installed my BB desktop software that is SO essential to my calendar, contacts and email operation. Upon connecting my handheld I immediately knew something was wrong because across the BB screen was the message:USB charging current is not sufficient. Verify that your handheld is connected. After trying to plug it in with an alternate cord, and at each of the 3 USBs, I still received the message. Upon trying to sync and configure the connection I repeatedly get the message that the handheld is not connected. HELP!!

#10108 Barb on March 25th, 2009 at 8:12 am

Excellent advise. I was having a screen issue and was looking for answers from comments by others. Took the battery out for 5 seconds and when I put it back in – no screen issues.

Thank you.

#10129 Eilaf on March 26th, 2009 at 9:27 am

i got my bb a month a go and every time i turn on the WI FI it starts rebooting.. and sometimes it takes hours to finally stop! can anyone please tell me how to fix this problem?

also, i deleted the email icon im not sure how. and iv been trying to get it back. any ideas?

#10158 Katie on March 29th, 2009 at 4:10 am

Just did a battery pull on my BB Bold, and it is taking FOREVER to turn back on, will go to a white screen with a hour glass in it, then the light will go off and the red light will stay on, then go back off,and repeat… it has been doing so for about 12 mins now…what is wrong with it?

#10194 Clint on March 31st, 2009 at 2:17 pm

how i do i fix a phone that wont charge. its not my bat. or charger. it says charge for 2 seconds, then it stops charging….. can blackberry be fixed??

#10258 adolfo flores on April 5th, 2009 at 12:34 pm

when dial i cant hear anything no ring but the call goes out they can hear my voice but cant hear not unless i use the speaker.

#10260 Amy on April 5th, 2009 at 3:11 pm

i have a blackberry curve 8310. it tells me several times a day that my sim card is rejected, or there is an error with it. i have had the sim card changed twice, and it’s still doing this. also, it will shut off and reset itself everytime i change my text tone. and sometimes it will shut off like that while im texting. what do i need to do?

#10337 James Villegas on April 9th, 2009 at 10:30 am

What does the battery indicator with a line across mean in a blackberry Curve 8310?, do I need a new battery or have my BB serviced? it’s not the small battery indicator in the upper part of the screen this one takes up the whole screen

#10356 James Villegas on April 10th, 2009 at 11:14 am

I got my phone to work I clean contacts both on battery and on the phone I used isopropyl alcohol. (we use it here at work.) Hope this helps anyone with same problem.

#10382 Stop memory leaks with Memory Eye | BB Geeks on April 13th, 2009 at 7:30 am

[...] without even prompting you. So what can you do about it? You can figure out the warning signs and pull your battery, or you can get an application which monitors your memory usage. That’s Memory [...]

#10432 Lisa on April 14th, 2009 at 10:48 pm

I switched carriers and phones so my Blackberry 8830 hasn’t been charged in a while. I might try to sell it so I plugged it in to charge again… the red light saying it’s charging came on for a minute, but then turned off and the screen went gray with a battery and lightning bolt through it. What does this mean?! Is the battery completely dead and needs to be replaced?

#10562 frankie on April 21st, 2009 at 10:57 am

My blackberry wont charge, and is showing no signs of life!
The screen is black (off) and when i plug it into either the main plug socket or USB port, nothing happens.
It ran out of battery at the weekend so i charged it for 24 hours and there is no sign that it is charging. what should i do?!

#10567 So you bought a BlackBerry Storm…now what? | BB Geeks on April 21st, 2009 at 11:07 am

[...] How to solve any BlackBerry problem. A battery pull works just as well on a Storm. [...]

#10672 tom v on April 27th, 2009 at 10:11 am

how can i pull up You Tube on my Blackberry??

#10989 claudia on May 12th, 2009 at 4:37 pm

the trackball of my bb is not working right can go up or sideways but not down.

#11057 shiv on May 14th, 2009 at 10:18 pm

my blackberry 8310 curve went off randomly..now when i put the charger in the red light stays on for 10-20 seconds and then keeps going off..i tried using a usb cable..same problem..im really frustrated

#11111 tracy on May 18th, 2009 at 2:15 pm

how do i change my message tone? i have a blackberry flip 8220

#11165 georgie on May 21st, 2009 at 9:04 am

i have a blackberry curve 8320 (i think) and i’ve been using the msn for months, although suddenly i’m not recieving any messages! they’re recieving mine, but i either recieve a few or none! my internet and facebook is fine, so its nothing to do with the connection. i then donwloaded the latest msn and it still didnt work.
i then tried (as i read it on a forum) going to advance options, service books, and then clicking on view, HRM, and register now, for each WLM there was.

it’s still not working, and now my interent says ‘unable to connect to the internet’!!! please help me!!!

#11166 georgie on May 21st, 2009 at 9:09 am

oh an when i registered i got an e-mail saying ‘your handheld has been registered to the wireless network’…is that Wifi, cause i think i’m on the other type of internet where you can pick it up anywhere!??

#11175 Jonny on May 21st, 2009 at 11:56 pm

I just got a blackberry 8220 3 days ago, i can send and receive picture messages, and i can send sms mesages to anybody and itll go through, but when they try to reply it wont come through, my sister got the dash and it has no problems at all, any idea what the problem is or could be? And what can i do to get rid of it?

#11181 Cooper on May 22nd, 2009 at 8:05 am

That message means that your device has been registered with your carrier and you can now browse the web and use your data plan.

To be sure you are on wifi, look in the top right corner to see the wifi logo in white.

To set up your wifi connections go options > Wifi connections > change settings and save.

#11182 Cooper on May 22nd, 2009 at 8:25 am

I suggest giving it the ol battery Pull. Pull the battery out while the device is powered on – leave out for at least 30 seconds – pull your sim card out as well.

After 30 seconds pop the battery and sim card back in and your problem should be fixed.

#11207 ISA on May 23rd, 2009 at 7:32 pm

heey dudes ,,

i cant access my media in my BB curve 8900 .. all my things are hidden .. i know how to get to the hidden files but i never hidden them ??

if i go to media then explore then media card .. then show hidden .. i will find a folder named Blackberry hidden and some folder name 3.cmd and also d1vmq.exe and they all hidden !!
ok if i enter the hidden Blackberry folder ill find all the stuff that should be in my media !!

help me out here :(

#11237 Mitchell on May 25th, 2009 at 4:24 pm

Hi, I have the blackberry bold(not sure what the number is) but it is the black one with the leather battery cover. Anyways when I get into my browser i can select links and everything but i cannot select buttons(i.e the search button on google/youtube). It is debilitating but its agitating. I tried using enter but it still does not work. Thanks in advance. :)

#11253 Joe on May 26th, 2009 at 7:25 am

Sounds odd Mitchell. The only thing I can recommend is looking into resending your Service Books and/or Host Routing Tables. Not sure that will do anything, but it’s worth a shot:

http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/

#11274 Courtney on May 27th, 2009 at 12:04 am

Hi! I need help!
I somehow changed my phone from normal colors to gray scale, on my Blackberry Bold 9000.
I don’t know how I got there, or how to fix it – please help!

#11386 Eduardo on June 2nd, 2009 at 6:55 am

Hi,

My reply command is not working. When i receive a message and i ask reply (or reply to all) it will not give me the option send afterwards. But if i receive the same message and I forward to the same person, it works !!!

Is that a setting problem ?

I tryed all possible options and did not fix it.

#11399 Cooper on June 2nd, 2009 at 12:46 pm

@Eduardo Sounds like just a glitch – try pulling the battery while the device is on – leave it out for 30 seconds and then replace.

#11511 nasser on June 7th, 2009 at 2:40 pm

hi BBgeeks. i seem to have a problem with my blackberry. every time i insert my simcard in the phone and switch on the phone, at the top of the screen it says ” please insert sim card” when i just inserted it. this always happens to me. what should i do? should i take my bb to the shop or something or should i just try fix it myself?

#11659 Rahul on June 12th, 2009 at 5:18 am

I have a blackberry bold, everytime i insert a media card( 2GB 4GB or 8GB), the phone gets weird,,, it will abt 5 to 6 times a day restart automatically and keep verifying. So i took the media card out and left it without one for a day, and no problems. a new media card or old, doesnt matter it does that. does any one know what this problem is??? I have even updated the firmware and it still does not help….

#11769 Joe Crooks on June 16th, 2009 at 10:39 pm

Help. My Blackberry Curve 8330 stopped taking calls! It doesn’t ring at all on my end or show a call log and callers trying to reach me only hear a dial tone. I’ve done the battery pull and updated the software to no avail. Any help out there?
Joe

#11838 Norma on June 18th, 2009 at 2:53 pm

Help…all of a sudden I can’t hear anyone calling me and they tell me it’s like I’m in a cave at their end…I have tried pulling the battery more than once. It won’t even work with my bluetooth headset…what can I do? thanks

#11857 Cooper on June 19th, 2009 at 12:48 pm

@Norma Try calling yourself from another line and leaving a voicemail – then go in and check that voicemail and delete.

#11912 Rogan on June 21st, 2009 at 8:47 pm

My phone keeps one deleteing my texts and my call. Ive taken out my battery and tryd everything, an it stil wont work

#11923 Cooper on June 22nd, 2009 at 8:36 am

@Rogan Your BlackBerry is most likely running low on internal memory – read this post for ideas on how to free up some space
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/

#11938 Sheila on June 22nd, 2009 at 9:24 pm

I dropped my BB I can not get it to power back on
I have tried pulling the batery any suggestions?
the red light is remaining on

#12118 Femi on June 28th, 2009 at 6:19 am

Been using my BB 8900 Curve (Javelin) for some time now. Was making a call while the charger was plugged in. Dropped the call, place the phone on my bed where it continued charging, went to the bathroom, came back and the phone was dead, except for the red light that kept blink intermittently. Removed the battery for hours, put it back in, it was the same thing, phone doesn’t come on except for the blinking red light. Tried using the USB charger, same thing.
Any suggestions?

#12132 Cooper on June 29th, 2009 at 8:00 am

@Femi Sounds like you may need to wipe your device and reload the os. It may just be a nuked battery though so I would check that first. Bring it into a store and ask if you can swap the battery for a minute to see if it comes to life.

#12180 Chere on June 30th, 2009 at 8:29 pm

I have a blackberry 8320, recently it keeps deleting all my texts even though I have it on keeping texts ‘forever’, it also deletes my call list and sometimes my texts dont come in at all. what is happening? please help.It’s brand new

#12189 wil on July 1st, 2009 at 8:50 am

I have a 8310 Curve. Have had it for 16 months with no problem. REcently it started to turn off in a the middle of my converstaion, and i know it was charged over night. ATT changed the SIM, i have upgraded the software and still the same. Can someone tell me what could be causeing this

#12221 rodney on July 2nd, 2009 at 1:09 pm

usb port is broken – is there any other way to charge the blackberry pearl?

#12247 Ricardo on July 5th, 2009 at 2:51 pm

My Blackberry Curve 8310 is frozen my ball moves but i cannot answer incoming calls or actually click into any of my items to read messages etc. None of the other buttons or the side camera button will work??? please help-

#12279 Cooper on July 6th, 2009 at 1:28 pm

I suggest a battery pull for you as well – pull it out while the device is powered on and replace after 30 seconds

#12301 Denise on July 7th, 2009 at 7:30 am

Hi I am new to the bb world and have a quetsion that I hope you can help me with. I have a bb curve 8330 and I can not receive calls when I am web browsing. Is there anything I can do so that I can receive calls when browsing?

#12304 Cooper on July 7th, 2009 at 7:55 am

@Denise unfortunately if your phone is in the process of sending/receiving data when a call comes through you will miss the call.

If you are just browsing the web and not actually transferring any data at that exact moment your call will come through.

This is a limitation of non-3G devices that can not handle voice and data at the same time.

#12337 Hella Pissed on July 8th, 2009 at 1:33 pm

My bb will only let me scroll up and down. No buttons work, not even the hard reset button. I cant answer calls, ect. Someone else had the same problem on here and i tried that advice with ZERO change.

#12348 Shannon Martin on July 9th, 2009 at 3:17 am

Okay for some reason.. I can make calls and they connect but i can’t hear it even ringing.. is there something i can do.. i tried doing my connections that, started working but yet again went back to the same problem.. my phone is my lifeline and i need it all day HELP!!

#12537 Mark on July 17th, 2009 at 11:39 am

Hello BB Geeks. Im new and ive got a serious problem with my BlackBerry. I was charging my phone when I picked it up to use it. Then the battery died out,out of no where! It’s had a black screen ever since!It wont turn on, it wont harge, and I dont know what to do! Please help me!

#12548 Abdallah on July 17th, 2009 at 3:05 pm

I bought a new Blackberry 8310 but on the second day it turned off suddenly and give a flashing red light on the upper right corner,few hours later it turned on then after around an hour it turned off again ????

#12576 Kandie on July 19th, 2009 at 10:56 pm

Hello I just got the bb curve 8830 only had it for 3 days and i’m already having problems. it will turn off by itself in the middle of texting etc. and a red light come on then shuts off completly and i have to turn the power back on and then it takes a few mins to start up again this has been happening a few times a day..whats going on please help this is my first bb.

#12578 Cooper on July 20th, 2009 at 8:44 am

@kandie Is the phone new or is it a used model that you have purchased?

If the phone is new, I would suggest taking it in to the place you bought it and asking for a new one. Make sure and back up any contacts etc you have entered. You can back up your device using the desktop manager.

if the device is older it may just need to be refreshed. I would suggest updating the operating system etc.

#12675 adoniah on July 23rd, 2009 at 9:46 am

my blackberry pearl 8120 has been erased of all its aplications and the desktop manager fails wen trying to restore them, can anybody help me plzzzzzzzzzzzz

#12831 Ileana on July 29th, 2009 at 5:10 pm

Hi I have a BB Curve and the problem is when I plug it in the pc and for some reason it tells me it doesn’t reconice it, I try with anotere usb cord but it says the same thing.

Thanks :)

#12908 Diana on August 1st, 2009 at 1:14 am

Hi,

I have a Javelin which I used since February this year. I worked great, until recently about a week ago, i left it at my sis place when I visited her. I got the phone back and the battery has been dead. It’s probably been dead for a week by now b/c it was low when i left it. And now, after i charged them it doesn’t want to start. What’s the issue? Is this something fixable or is it ruin already?

thanks.

#12921 lolo on August 1st, 2009 at 6:38 pm

my keypad and scroll ball wont work,i have messages coming in but i cant read them.the phone goes off a few mins after i reset.gave sum1 2 have a look but its still the same,he said he changed my keypads and wiped the memory.i cant access anything on my phone..not sure if it bcuz i downloaded d new BBM.I USE THE JAVELINPLEASE HELP ME

#12932 Ubong King on August 2nd, 2009 at 3:11 pm

my roller ball does not roll downwards and now it shows me a message on the screen JUM Error 102 RESET and the bb does not come on.

#12981 Barb on August 5th, 2009 at 7:50 am

When the system acts up or I was told to periodically pull the battery to reset, this has always worked, but Friday I did this and it wiped out all my calendar entries. I backed up in May, so I was able to get things back. Yesterday I was trying to change a calendar item and it gave me an error, so I pulled the battery…all my calendar items were gone. Can you please tell me why this is happening? Could I have a virus?

#13031 kenblaz on August 6th, 2009 at 5:14 pm

I have a Blackberry Bold that has been configured to Lotus Notes Server with synchronisation to Outlook Calendars and Contacts as Outlook is my default mail program. This is because 60% of our users are notes users. The problem I am having is that when synchronising It prompts to synch old information. BB also does not show as aconnec ted Mass storage DRive in My Computer.

#13033 Brad on August 6th, 2009 at 6:36 pm

My wife is having problems with her BB curve, and she needs help. It turned off on her today and now it won’t turn back on, I tried pulling the battery but that didn’t work, it looks like it wants to turn back on but it doesn’t, by that I mean the key pad lights will turn on for a couple sec. then turn off again.

#13045 Cooper on August 7th, 2009 at 8:52 am

If it is caught in the reboot cycle there is not much you can do without wiping it.

Take the battery out and plug it into Desktop Manager – if the LED lights up that is a good indication that everything will be fine. Check out this post for info on wiping your device and reinstalling your OS.

http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/

#13046 Cooper on August 7th, 2009 at 9:01 am

Unfortunately I do not have much experience syncing with Lotus Notes so I can not be of too much help there. I suggest posting in some of the BlackBerry forums and you will most likely find someone who has dealt with that issue.

As for the mass storage issue – do you have your settings applied correctly?
menu – options – memory – enabl mass storage mode when connected (yes)

#13060 Jan on August 7th, 2009 at 7:21 pm

Blackberry got left out in rain (really stupid), and took out battery to dry, no more condensation on screen, but buttons work only intermittantly.

#13084 Elizabeth McGuire on August 9th, 2009 at 6:16 pm

I have a blackberry 8900 curve. Lately it my screen keeps turning white with a message :reload software 552. I have been backing it up on the desk top manager but it never saves my phone book or calender. Why does it keep doing this for no reason and how can I fix it without having to reload and re- add all the programs and phone book,etc.

#13085 Cheyenne on August 9th, 2009 at 10:32 pm

I just got the blackberry curve 8310 today and when it had a rly low battery and died it would no longer accept phone calls. How do I change it so that it will accept phone calls when it dies?

#13096 Joe on August 10th, 2009 at 8:26 am

Jan – give it 24 to 48 hours to dry.

Cheyenne – that’s the way the BlackBerry works. When the battery gets too low the radio turns off so you can use the phone. If the radio stayed on, the battery would completely die very quickly.

You can check out ForceRadioOn, a free app that turns your radio back on. But your battery will not last long.

#13107 John Bywater on August 10th, 2009 at 1:48 pm

When I try to open attachment I get a question mark. there is no command in menu that enables me to download or open a mail. Please help. Regards John

#13131 Sara Mandil on August 11th, 2009 at 11:46 am

Ive been having this strange problem lately,,it started when i charged my battery and it wasnt charging the whole night,,the next thing i did is that i bought a new battery ,it worked only for the first day then again i was charging the phone and it wasnt charging ( i even used my sister’s charger)..so i took the battery and the sim card for one whole day and again it didnt work. today i tried opening it and it did open but another problem popped out , ‘orginizing call logs’ was there the whole time and the screen was frozen i cant do anything wth it ,and i tried pulling out the battery and all of the above but nothing changed. PLEASE TELL ME WHT TO DO. THANK U!!

#13138 Larry on August 11th, 2009 at 1:51 pm

I have a Blackberry Pearl and I dropped it on Monday. I then realized that my radio will not stay on anymore. When I go to the connections screen and turn it back on, it will only stay on for about 30 seconds. It shows the arrows sending and receiving, and then it turns the signal to “OFF”. Any suggestions? I can get SMS messages, but only after I have turned it on and before it shut’s the signal off. It will even hang up in the middle of a phone call. I have tried upgrading the software, as well as a system wipe, and naturally, i have tried the battery trick. I feel lost and dead inside without my phone. Please help :)

#13153 Cooper on August 12th, 2009 at 8:07 am

Sounds like you may have bumped something on the inside and loosened a connection. I would suggest taking it in to have it serviced if it is still under warranty.

#13175 howie on August 13th, 2009 at 6:45 am

My blackberry 8310 curve keeps clearing my call log and my sms how do I stop it

#13176 Joe on August 13th, 2009 at 6:58 am

Howie, you’re probably filling your memory to capacity. Check out this post to help:

http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/

#13220 trouble on August 14th, 2009 at 7:50 pm

bb 8130 will not stay connected, when i answer a call it immediately reboots.

#13252 Stefanie on August 16th, 2009 at 4:45 pm

my phone has no rpoblems turning on, it’s fully charged however, the connect stays on for 15 seconds and then shuts off, i have to ke manually connecting it, but again, 15seconds max and it shuts off, i’ve tried taking the battery out 6 times now and nothing…. Any suggestions??
thanks

#13414 Ross on August 19th, 2009 at 7:38 am

last night my phone fell off my bed and it turned itself off. when i turned it back on it came up with a battery with a red line through it and will not turn on. i have taken my battery out and put it back in and also left it on charge but still it does the same thing. pleeease help!

#13415 Cooper on August 19th, 2009 at 7:56 am

You will likely have to wipe your device. The first thing I would check however is putting a different battery in your device. It may just be a case of a dead battery (this happened on my Bold) and a new battery fixed it.

#13534 Matos on August 24th, 2009 at 9:58 am

I got a virus on my laptop and the same applications go to my BB is it possible I have the virus on my phone and if so how can I fix it.

#13699 trena on September 1st, 2009 at 4:45 pm

I was trying to download the desktop manager to my laptop when i disconnected my phone from the usb port my phone displays on the screen a battery with a red line through it. I cant turn my phone off or on…

#13700 rain on September 1st, 2009 at 5:12 pm

Thanks for the heads up ..I took the battery out and my ringer came back On my Tour YEAH!!! i just got it and I was afraid it was toast already.

#13718 Cooper on September 2nd, 2009 at 8:53 am

@trena You are going to have to reload your os – take the battery out of your phone and plug it into Desktop Manager – it should recognize it — upgrade the os through desktop manager and you should be up and running again.

Be sure to do regular backups so you are protected in case this happens again.

#13809 Paula on September 5th, 2009 at 7:06 pm

Hi, my curve 8310 has recently been ‘nuked,’ like on a permanent reboot. occasionally the image of a battery with a lightning bolt will appear. i upgraded to a Bold, but all my numbers are still on my curve. is there anyway i can perform a back up while my curve is in its ‘nuked’ state? your help would be greatly appreciated!

#13818 albert on September 6th, 2009 at 10:57 am

sir
please help me for my BB pearl 8110,when i removed my battery to changed my chips then after i changed my phone not power on…then i try to recharge it BATTERY and sig of red slash appear what should i do,,,please help me..this my email add albert_soriano09@yahoo.com.ph

#13830 Lisa B on September 7th, 2009 at 5:40 pm

Help…
I was in a bb msgr conversation when my keyboard locked up on my 8330. I did the standard battery removal and the verifying security software gets to about 55% then locks. I have removed the battery about 6 times, the last time for a about 30 minutes, still no luck. I called my provider but they are on vacation today. any advice would be great. Thanks

#13881 Hadas on September 9th, 2009 at 11:20 pm

ok so my blackberry has a different problem that the battery pull cant help with. the buttons dont work and it just randomly turns off. it also dosnt let me answer my calls.

#13885 Cooper on September 10th, 2009 at 7:21 am

If you have a memory card inserted into your device try removing it and doing a battery pull. If you see that it starts functioning properly without the memory card, reformat the card and then insert it again.

Sometimes a corrupt file or card itself can cause those errors.

#13931 warnaj on September 11th, 2009 at 12:43 pm

I have a 8130 bb pearl, I inserted a 4GB memory card, how do I send applications, pictures, “stuff” to it? I’ve tried formatting, saving. What am I doing wrong?

#13934 Mandy Atkins on September 11th, 2009 at 4:44 pm

when using facebook through the internet chat does not appear? Sould it?

#13935 ako on September 11th, 2009 at 4:51 pm

on 8900 using facebook through the internet chat is not visible? should it be?

#14225 andre on September 25th, 2009 at 6:16 am

2 things (1) my my faves icon will not appear and ive done everything frm cost service to batt pull but they sau that wen i make a call that is frm my faves tht it still comes up on the bill as a my faves call i just cant see the icon on my phone
(2) wat does it mean we the blackberry 8900 is off but red light is flashin an it wont turn on

#14335 Amanda on September 29th, 2009 at 2:52 pm

I woke up a few days ago and my app icons were completely missing off of my blackberry curve 8310’s screen.As well as I no longer had an option of any type of menu.When I hit the menu key my screen just stays blank.Can someone tell me how tho fix this problem,any suggestions?!

#14346 SS on September 30th, 2009 at 12:40 am

Bought my curve less than 2 months. the pressure switch under the track ball is pressing by itself. Thought it was the track ball but after removing it it still was pressing by itself. This does not happen all the time but often. Always have to keep it locked. Is it a bug? is the phone defective?

#14352 Cooper on September 30th, 2009 at 9:33 am

Do a battery pull – usually resolves phantom trackball issues

#14355 Cooper on September 30th, 2009 at 9:37 am

@Amanda Try a battery pull while the device is powered on. Replace after 30 seconds and all should be good again. Let me know if that solves the problem for you.

#14395 Brittany on October 1st, 2009 at 9:46 pm

I have a Blackberry Curve 8330. My battery was half way used so I decided to plug it into the charger. Right when I plugged it in, the screen went to a white screen with a no/low battery sign on it. I’ve tried charging it but it hasn’t worked. It still stays on that screen. I tried putting in a new battery but it continues to stay on that screen. Something’s wrong with my phone but I don’t know what to do? Any ideas?

#14396 joe on October 1st, 2009 at 10:17 pm

i just got my curve 8320 and all calls i make say calls failed?! tried battery pull with phone off, and with phone on. any other choices?
thanks for ur help.

#14419 cynthia on October 2nd, 2009 at 10:51 pm

so its been 1 year since ive had the blackberry curve 8330 and for some reason everytime i restart or reset my phone by having a battery pull or whatever my bbm contacts get erased and i have to re add my friends all over. a message comes up saying “you’ve switched to a new phone, will you notify your friends..” something along those lines help me please ?! someone suggested that it might be a memory problem cos its not used to reseting or something.

#14494 Cooper on October 5th, 2009 at 12:30 pm

How much available memory do you have? If it does go too low it can cause major issues.

Try disabling content protection in your security settings. Some folks have cited this as a solution to your BBM deletion issues.

#14511 neamatullah on October 6th, 2009 at 9:24 am

i have diffrient kinds of problam first one my bluetooth is not working when i turn it on it dont accept the others device 2nd my blackberry dosent accept themes from internet and if i use internet in it so i wanna connect it to desk top how thanks its blackberry curve 8520 help me

#14523 rita on October 6th, 2009 at 12:14 pm

hi, I have a bb storm and its nuked and I can’t seem to get it to reboot do you have any idea as to how I would do it?
p.s. I’ve tried the crackberry website and it didn’t help so I hope you can.

#14528 rc on October 6th, 2009 at 2:45 pm

does anyone know how to fix my nuked BB storm?
I’ve tried doing the crackberry’s way but it doesn’t work.

#14556 Scott on October 7th, 2009 at 12:41 pm

Have a bb curve 8330. Recently i noticed a small globe with a 1 just right of center screen on the phone. Anyone know what this is??

#14574 Hailes on October 8th, 2009 at 8:18 am

I woke up this morning and my Bl;ackberry Curve is showing GMS instead of GPRS? I can not access the internet, MSN Messenger, Blackberry Messenger, basically I can just ring out and text.I have pulled the battery, I have tried to resent the Host routing table which is just saying:message queued it will be sent once data coverage is available. I have looked at browser settings? I have contacted orange my provider and they advised it has gone to the hig technical team but I could be without services for 2days or more! I can not wait that long!Help please

#14587 Cooper on October 8th, 2009 at 12:17 pm

That definitely sounds like an issue with your carrier – they are experiencing network issues which are trickling down to your phone. Not much you can do until they get back to you.

#14615 Sam on October 9th, 2009 at 9:15 am

My friend just got the bold from her father. She transfered over her contacts and BBM contacts properly from her Curve but for some reason when we msg (BBM) each other she only recieves my msg’s (BBM’s)when she sends me one. In turn my BBM’s are only delivering to her and being read when she sends me a msg.

#14640 Alex on October 10th, 2009 at 4:14 pm

Guys,

Basically, my BB Curve 8900 was on my desk next to my computer about half battery charged, went away for a few hours. When I came back couldn’t turn it on, so plugged it in to the wall to charge.
A Red light comes on for about 10 seconds, then a white screen with a Battery symbol with a blue Bolt across it. What should I do?
I don’t want to reinstall the OS, because presumably that might erase all my contacts, and I haven’t done a back up yet.
Any ideas?

#14645 Syed on October 10th, 2009 at 8:10 pm

I got a Blackberry Curve 8310 when i put the battery in the screen keeps flashing blank white and the red led light keeps flashing at the same time to to fix from please..many thanks

#14660 My Curve died this weekend… | BB Geeks on October 12th, 2009 at 7:31 am

[...] a logo with a battery and a lightning bolt appeared. So I did what most BlackBerry geeks would do: I pulled the battery. But as in many situations, it did nothing. The phone would go through the boot sequence and hang [...]

#14685 ozairAZ on October 13th, 2009 at 11:08 am

I have a ‘reload sofware 552′ problem suddenly appeared on my bold 9000. ive treid everything from resetting the battery, re-installing the desktop manager and so-on but still i cant do anything. when i plugged in my bold to my laptop via usb cable, the software doesnt recornize my handheld. It shows none on the ‘device connected pin:’. So still cant solve the problem. Can anybody please assist me on this problem. Im out of ideas…thanks!

#14739 alan warrick on October 14th, 2009 at 6:11 pm

My voice message icon will not disappear even though I have no voice messages

#14740 alan warrick on October 14th, 2009 at 6:12 pm

This would be on my bold 9000

#14751 deji jaiyeola on October 15th, 2009 at 10:55 am

can i get the pictures and ringing tone on blackberry back after wiping hand held?

#14787 Kenneth on October 18th, 2009 at 12:43 am

all of a sudden when i try to send or reply to a text it wont send it. it will only save it as a draft. what the hell is it doing? just started this problem

#14788 Bryan Ash on October 18th, 2009 at 10:13 am

When I click on my “address book” instead of my regular contacts screen coming up it says “Business” with a “no contacts” line underneath. I, and 3 of my friends, are completely unable to get it to change back to my regular contacts.

#14789 Bryan Ash on October 18th, 2009 at 10:50 am

It is a Curve 8300 btw.

#14987 A.M Star on October 24th, 2009 at 5:49 pm

Hello I took my blackberry apart today and I reassembled it and everything functions but the screen won’t turn on it’s pitched black. I can make phone calls and everything but I cant see the screen what’s wrong any solutions?

#15007 carey on October 25th, 2009 at 5:29 pm

I just got my blackberry 8330 and people call me they get classic music which is a default from verizon how do I change that

#15242 Ricky on November 2nd, 2009 at 3:21 pm

Having trouble accessing my e mails via my blackberry storm.

#15267 Dave on November 3rd, 2009 at 7:10 pm

The roller ball is stuck such that it can scroll side to side or up…. but not down. This is frustrating, can the ball be replaced?

#15268 Andrea on November 3rd, 2009 at 7:35 pm

Okay so like my sms texts won’t send & if i do send one my phone deletes it like 1 minute later. & it won’t let me recieve text messages

#15269 Andrea on November 3rd, 2009 at 7:41 pm

& it also says no message services configured, you willl only be able to save draft

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