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No, seriously. I can’t tell you how many people have come to me with BlackBerry problems, and how many of them have been solved simply by pulling the battery. Freeing up temporary memory and giving the ol’ ‘Berry a fresh start works wonders. You should probably be pulling your battery once a week, if you’re not already doing so more because of issues (I am).
Cooper reminds me that freeing up flash memory can do the trick, too. You can check out how to trim the fat from your BlackBerry, or you can start by deleting sample media files and your Internet cache.
Next time you’ve got an issue, do these before you call anyone. Not that we mind helping out. It’s just that many problems are this easy to fix.
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291 Comments ↓
Just out of interest, how frequently do people pull their battery due to berry hanging or other issues? I probably end up doing it once every couple of days.
In another great example of how these things are NOT designed for women with manicures, how would you remove the battery without using a fingernail?
@Ste9000:
Running 4.2.2.196 on VZW 8830, I do a battery pull approximately twice a week. I’m usually close to or at the “0 bytes free” by then due to the 4.2.x memory leak.
hello i have the new bb bold and when a put a pin authorization request the other person acepts me but his name still in my list like pending can you help me please?
[...] problem with my 8830, but a quick battery pull took care of it every time. It appears that the solution to every BlackBerry problem did nothing for Curve [...]
[...] avail. I tried closing all of the relevant applications. Nothing. To solve this, I had to use the method for solving any BlackBerry problem. After a battery pull, everything was back to normal, and I didn’t experience the issue a [...]
Help! How do you correct error when goig to browser “ungaught exception. Invisible node cannot be made current”?
[...] be resolved by turning your WiFi off, and then back on. However, it might come down to using the solution to every BlackBerry problem. In any case, you should be seeing capital letters in no time. Subscribe to the BBGeeks RSS [...]
Why pull the battery out? Why not just reset it using a similar Ctl+alt+del command ;)
checkout the site below.
http://www.geekberry.net/archives/blackberry-tips-and-tricks/2008/04/16/blackberry-howto-reset-your-blackberry-without-removing-the-battery/
hi, my blackberry has always been working and i just took out the batter to put my sim card in and when i put back in the battery a battery came up on the screen with a red line through it and nothing happens, i have taken out the battery and put it back in and plugged it into the charger and its still on the screen.
I have had my black berry for 5 months with nothing but problems…What a piece of junk. I do not use the internet at all on my phone or download music and it freezes all the time, just gives people a busy signal when they call in, and sometimes when I take out the battery to fix this it won’t even turn on. It just blinks red! What a piece of crap! An expensive phone like this shouldn’t need reseting all the time.
[...] In which case I look at my bars and determine if I’m out of range or I’m in need of a battery pull. You can turn this off by going to Options, Screen/Keyboard, and setting the LED Coverage Indicator [...]
I have a Blackberry Bold Smartphone.
When I was in a No Service area and requested a webpage in the browser. When it couldn’t connect, it prompted me to save the request until it could re-connect later. I accepted the offer and it placed a globe icon in the header. When I reached a service zone I connected again but the globe icon will not go away. How do I remove it?
Can you help?
Thank you
Nick, I’m going to write this up for tomorrow morning. Stay tuned!
[...] to my feed or subscribe to us on Twitter!Running through the comments of the past few days I found this one by Nick R.. He has an obnoxious globe logo next to his message icon, and wonders how to get rid of it. [...]
My BB 8320 was working fine this morning. When I plugged the cable into the usb to sync, I had a “battery” error. The battery was at about 30%. In previous experiences, with the same icon, I removed the battery and put back in and all was OK. Nothing…….. same problem, even tried cleaning the contacts, including the mem chip. Tried a known working battery, same error.
please advise.
Scott, I really can’t think of anything except this being a device problem. If a known working battery produces the same result, I’d have to assume that it’s a problem with the battery connector on the device.
dude like my sister bought a blackberry off someone and yea like well it wont even work at all it just shows up a White screen with a symbol in the middle and the number 507<if that has any relivence.. but so whats the deal with that? can you write back asap?
@Zeph – your sisters BlackBerry has been wiped clean and will need a new Operating System installed. Read this post and follow the links contained within it to learn how to upgrade your OS and how to find the right one for your particular BlackBerry.
http://www.bbgeeks.com/quick-tips/are-you-ready-to-upgrade-to-os-45-88801/
Hi
I have BB Curve 8310. It’s been very good to me until recently. All of a sudden it started going dead in the middle of a phone call.
If I pull the battery, it’ll reboot but even fully charged, its happening more and more frequently. Its at the point now where I can’t even expect to finish a call 50% of the time without it dying… no indication that its gonna die, no low battery warning… just dies and I have to plug it in or pull the battery and pop it back in again. (Incidentally, it works fine while plugged in and I can talk for an hour straight without it happening but when not plugged in, I expect it to crash now.
Is my battery near its life’s end or do I have a more serious hardware problem?
Thanks
Greg
Greg,
I’d try it out with a new battery before chalking it up to a hardware problem.
Hi i have had the blackberry pearl for 6wks and im o nmy 4th handset, the blackberry messenger doesnt seam to want to work, i can add contacts but it keeps saying im off line when i want to connect, thats as far as it goes any help?
HELLO,
HAVING PROBLEMS WITH MY BLACK. OCCASSIONALLY IT WOULD GO OFF AND RESET ITSELF THEN COMES A WHAT SEEMS TO APPEAR LIKE A FLASH PRELOADER WITH A NOTE SAYING VERIFYING SECURITY. THIS HAPENS 3 OR 4 TIMES A DAY. WHAT SPECIFIC SOFTWARE UPDATE DO I NEED TO INSTALL? SERVICE PACKS? DOWN AT THE BLACKBNERRY SITE.
THANK YOU SO MUCH FOR ANYONE WHO CAN PROVIDE ASSISTANCE.
THANKS.
hi joe,
i have a blackberry 8300 and it always gives the incoming call out of reach but i can call all the contacs but they can’t it will give them my phine is turned off please help
I have a BB bold. For about 50% of the calls that i get from people in my contact list, the display only lists the number of the person calling and does not give me the persons name. Yet, when I go to my call list, the person’s name in listed. I have reformatted all of my numbers to the same (xxx-xxx-xxxx). This is my second BB Bold, same issue with the other and I was told it was a software issue and was given a new one. Others in my office have never had this problem. This issue is not consistent between certain calls either. One time it will show and the next it will not. Thanks for any help.
I have also tried the hard rest by taking the battery out while the phone is still on at the instruction of an ATT store employee but it did not solve the problem.
hi guys, for some reason my new blackberry wont let me make phonecalls, just says “call failed” all the time. I can receive calls and messages and send messages, but no calling. any idea what i could do? thanks!
Question!! Can I turn off my incoming calls on my bb curve while I’m watchin tv??? I’m sic of getting interrupted and then having to restart the episodes?
@booboo Go to Manage Connections icon and select Turn All Connections Off.
Why in the world does my phone keep telling me that the text I sent to a number was deleted? For example..Message to 8646172226 Deleted
hi, i was just wondering
my phones not charging anymore:S
and i noticed the allignment of where u put the charger in the phone is messed up..
does that mean i have to send the phone in to fix it? orrr… how much would that be to fix?
I have bold 9000 my media player and speaker phone cannot be played loud. The volume is maximum. But the sound cannot run very well. The sound is very slow.. Help me. Thx
Abi, if you don’t even see the lightning bolt icon on your battery meter when the charger is plugged in, then yes, you’ll have to have someone fix it. Otherwise, it could be the battery itself.
jo_jo, I really have no idea. Do you have a lot of free memory?
HELP, I just purchased a new laptop. I successfully installed my BB desktop software that is SO essential to my calendar, contacts and email operation. Upon connecting my handheld I immediately knew something was wrong because across the BB screen was the message:USB charging current is not sufficient. Verify that your handheld is connected. After trying to plug it in with an alternate cord, and at each of the 3 USBs, I still received the message. Upon trying to sync and configure the connection I repeatedly get the message that the handheld is not connected. HELP!!
Excellent advise. I was having a screen issue and was looking for answers from comments by others. Took the battery out for 5 seconds and when I put it back in – no screen issues.
Thank you.
i got my bb a month a go and every time i turn on the WI FI it starts rebooting.. and sometimes it takes hours to finally stop! can anyone please tell me how to fix this problem?
also, i deleted the email icon im not sure how. and iv been trying to get it back. any ideas?
Just did a battery pull on my BB Bold, and it is taking FOREVER to turn back on, will go to a white screen with a hour glass in it, then the light will go off and the red light will stay on, then go back off,and repeat… it has been doing so for about 12 mins now…what is wrong with it?
how i do i fix a phone that wont charge. its not my bat. or charger. it says charge for 2 seconds, then it stops charging….. can blackberry be fixed??
when dial i cant hear anything no ring but the call goes out they can hear my voice but cant hear not unless i use the speaker.
i have a blackberry curve 8310. it tells me several times a day that my sim card is rejected, or there is an error with it. i have had the sim card changed twice, and it’s still doing this. also, it will shut off and reset itself everytime i change my text tone. and sometimes it will shut off like that while im texting. what do i need to do?
What does the battery indicator with a line across mean in a blackberry Curve 8310?, do I need a new battery or have my BB serviced? it’s not the small battery indicator in the upper part of the screen this one takes up the whole screen
I got my phone to work I clean contacts both on battery and on the phone I used isopropyl alcohol. (we use it here at work.) Hope this helps anyone with same problem.
[...] without even prompting you. So what can you do about it? You can figure out the warning signs and pull your battery, or you can get an application which monitors your memory usage. That’s Memory [...]
I switched carriers and phones so my Blackberry 8830 hasn’t been charged in a while. I might try to sell it so I plugged it in to charge again… the red light saying it’s charging came on for a minute, but then turned off and the screen went gray with a battery and lightning bolt through it. What does this mean?! Is the battery completely dead and needs to be replaced?
My blackberry wont charge, and is showing no signs of life!
The screen is black (off) and when i plug it into either the main plug socket or USB port, nothing happens.
It ran out of battery at the weekend so i charged it for 24 hours and there is no sign that it is charging. what should i do?!
[...] How to solve any BlackBerry problem. A battery pull works just as well on a Storm. [...]
how can i pull up You Tube on my Blackberry??
the trackball of my bb is not working right can go up or sideways but not down.
my blackberry 8310 curve went off randomly..now when i put the charger in the red light stays on for 10-20 seconds and then keeps going off..i tried using a usb cable..same problem..im really frustrated
how do i change my message tone? i have a blackberry flip 8220
i have a blackberry curve 8320 (i think) and i’ve been using the msn for months, although suddenly i’m not recieving any messages! they’re recieving mine, but i either recieve a few or none! my internet and facebook is fine, so its nothing to do with the connection. i then donwloaded the latest msn and it still didnt work.
i then tried (as i read it on a forum) going to advance options, service books, and then clicking on view, HRM, and register now, for each WLM there was.
it’s still not working, and now my interent says ‘unable to connect to the internet’!!! please help me!!!
oh an when i registered i got an e-mail saying ‘your handheld has been registered to the wireless network’…is that Wifi, cause i think i’m on the other type of internet where you can pick it up anywhere!??
I just got a blackberry 8220 3 days ago, i can send and receive picture messages, and i can send sms mesages to anybody and itll go through, but when they try to reply it wont come through, my sister got the dash and it has no problems at all, any idea what the problem is or could be? And what can i do to get rid of it?
That message means that your device has been registered with your carrier and you can now browse the web and use your data plan.
To be sure you are on wifi, look in the top right corner to see the wifi logo in white.
To set up your wifi connections go options > Wifi connections > change settings and save.
I suggest giving it the ol battery Pull. Pull the battery out while the device is powered on – leave out for at least 30 seconds – pull your sim card out as well.
After 30 seconds pop the battery and sim card back in and your problem should be fixed.
heey dudes ,,
i cant access my media in my BB curve 8900 .. all my things are hidden .. i know how to get to the hidden files but i never hidden them ??
if i go to media then explore then media card .. then show hidden .. i will find a folder named Blackberry hidden and some folder name 3.cmd and also d1vmq.exe and they all hidden !!
ok if i enter the hidden Blackberry folder ill find all the stuff that should be in my media !!
help me out here :(
Hi, I have the blackberry bold(not sure what the number is) but it is the black one with the leather battery cover. Anyways when I get into my browser i can select links and everything but i cannot select buttons(i.e the search button on google/youtube). It is debilitating but its agitating. I tried using enter but it still does not work. Thanks in advance. :)
Sounds odd Mitchell. The only thing I can recommend is looking into resending your Service Books and/or Host Routing Tables. Not sure that will do anything, but it’s worth a shot:
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
Hi! I need help!
I somehow changed my phone from normal colors to gray scale, on my Blackberry Bold 9000.
I don’t know how I got there, or how to fix it – please help!
Hi,
My reply command is not working. When i receive a message and i ask reply (or reply to all) it will not give me the option send afterwards. But if i receive the same message and I forward to the same person, it works !!!
Is that a setting problem ?
I tryed all possible options and did not fix it.
@Eduardo Sounds like just a glitch – try pulling the battery while the device is on – leave it out for 30 seconds and then replace.
hi BBgeeks. i seem to have a problem with my blackberry. every time i insert my simcard in the phone and switch on the phone, at the top of the screen it says ” please insert sim card” when i just inserted it. this always happens to me. what should i do? should i take my bb to the shop or something or should i just try fix it myself?
I have a blackberry bold, everytime i insert a media card( 2GB 4GB or 8GB), the phone gets weird,,, it will abt 5 to 6 times a day restart automatically and keep verifying. So i took the media card out and left it without one for a day, and no problems. a new media card or old, doesnt matter it does that. does any one know what this problem is??? I have even updated the firmware and it still does not help….
Help. My Blackberry Curve 8330 stopped taking calls! It doesn’t ring at all on my end or show a call log and callers trying to reach me only hear a dial tone. I’ve done the battery pull and updated the software to no avail. Any help out there?
Joe
Help…all of a sudden I can’t hear anyone calling me and they tell me it’s like I’m in a cave at their end…I have tried pulling the battery more than once. It won’t even work with my bluetooth headset…what can I do? thanks
@Norma Try calling yourself from another line and leaving a voicemail – then go in and check that voicemail and delete.
My phone keeps one deleteing my texts and my call. Ive taken out my battery and tryd everything, an it stil wont work
@Rogan Your BlackBerry is most likely running low on internal memory – read this post for ideas on how to free up some space
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
I dropped my BB I can not get it to power back on
I have tried pulling the batery any suggestions?
the red light is remaining on
Been using my BB 8900 Curve (Javelin) for some time now. Was making a call while the charger was plugged in. Dropped the call, place the phone on my bed where it continued charging, went to the bathroom, came back and the phone was dead, except for the red light that kept blink intermittently. Removed the battery for hours, put it back in, it was the same thing, phone doesn’t come on except for the blinking red light. Tried using the USB charger, same thing.
Any suggestions?
@Femi Sounds like you may need to wipe your device and reload the os. It may just be a nuked battery though so I would check that first. Bring it into a store and ask if you can swap the battery for a minute to see if it comes to life.
I have a blackberry 8320, recently it keeps deleting all my texts even though I have it on keeping texts ‘forever’, it also deletes my call list and sometimes my texts dont come in at all. what is happening? please help.It’s brand new
I have a 8310 Curve. Have had it for 16 months with no problem. REcently it started to turn off in a the middle of my converstaion, and i know it was charged over night. ATT changed the SIM, i have upgraded the software and still the same. Can someone tell me what could be causeing this
usb port is broken – is there any other way to charge the blackberry pearl?
My Blackberry Curve 8310 is frozen my ball moves but i cannot answer incoming calls or actually click into any of my items to read messages etc. None of the other buttons or the side camera button will work??? please help-
I suggest a battery pull for you as well – pull it out while the device is powered on and replace after 30 seconds
Hi I am new to the bb world and have a quetsion that I hope you can help me with. I have a bb curve 8330 and I can not receive calls when I am web browsing. Is there anything I can do so that I can receive calls when browsing?
@Denise unfortunately if your phone is in the process of sending/receiving data when a call comes through you will miss the call.
If you are just browsing the web and not actually transferring any data at that exact moment your call will come through.
This is a limitation of non-3G devices that can not handle voice and data at the same time.
My bb will only let me scroll up and down. No buttons work, not even the hard reset button. I cant answer calls, ect. Someone else had the same problem on here and i tried that advice with ZERO change.
Okay for some reason.. I can make calls and they connect but i can’t hear it even ringing.. is there something i can do.. i tried doing my connections that, started working but yet again went back to the same problem.. my phone is my lifeline and i need it all day HELP!!
Hello BB Geeks. Im new and ive got a serious problem with my BlackBerry. I was charging my phone when I picked it up to use it. Then the battery died out,out of no where! It’s had a black screen ever since!It wont turn on, it wont harge, and I dont know what to do! Please help me!
I bought a new Blackberry 8310 but on the second day it turned off suddenly and give a flashing red light on the upper right corner,few hours later it turned on then after around an hour it turned off again ????
Hello I just got the bb curve 8830 only had it for 3 days and i’m already having problems. it will turn off by itself in the middle of texting etc. and a red light come on then shuts off completly and i have to turn the power back on and then it takes a few mins to start up again this has been happening a few times a day..whats going on please help this is my first bb.
@kandie Is the phone new or is it a used model that you have purchased?
If the phone is new, I would suggest taking it in to the place you bought it and asking for a new one. Make sure and back up any contacts etc you have entered. You can back up your device using the desktop manager.
if the device is older it may just need to be refreshed. I would suggest updating the operating system etc.
my blackberry pearl 8120 has been erased of all its aplications and the desktop manager fails wen trying to restore them, can anybody help me plzzzzzzzzzzzz
Hi I have a BB Curve and the problem is when I plug it in the pc and for some reason it tells me it doesn’t reconice it, I try with anotere usb cord but it says the same thing.
Thanks :)
Hi,
I have a Javelin which I used since February this year. I worked great, until recently about a week ago, i left it at my sis place when I visited her. I got the phone back and the battery has been dead. It’s probably been dead for a week by now b/c it was low when i left it. And now, after i charged them it doesn’t want to start. What’s the issue? Is this something fixable or is it ruin already?
thanks.
my keypad and scroll ball wont work,i have messages coming in but i cant read them.the phone goes off a few mins after i reset.gave sum1 2 have a look but its still the same,he said he changed my keypads and wiped the memory.i cant access anything on my phone..not sure if it bcuz i downloaded d new BBM.I USE THE JAVELINPLEASE HELP ME
my roller ball does not roll downwards and now it shows me a message on the screen JUM Error 102 RESET and the bb does not come on.
When the system acts up or I was told to periodically pull the battery to reset, this has always worked, but Friday I did this and it wiped out all my calendar entries. I backed up in May, so I was able to get things back. Yesterday I was trying to change a calendar item and it gave me an error, so I pulled the battery…all my calendar items were gone. Can you please tell me why this is happening? Could I have a virus?
I have a Blackberry Bold that has been configured to Lotus Notes Server with synchronisation to Outlook Calendars and Contacts as Outlook is my default mail program. This is because 60% of our users are notes users. The problem I am having is that when synchronising It prompts to synch old information. BB also does not show as aconnec ted Mass storage DRive in My Computer.
My wife is having problems with her BB curve, and she needs help. It turned off on her today and now it won’t turn back on, I tried pulling the battery but that didn’t work, it looks like it wants to turn back on but it doesn’t, by that I mean the key pad lights will turn on for a couple sec. then turn off again.
If it is caught in the reboot cycle there is not much you can do without wiping it.
Take the battery out and plug it into Desktop Manager – if the LED lights up that is a good indication that everything will be fine. Check out this post for info on wiping your device and reinstalling your OS.
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
Unfortunately I do not have much experience syncing with Lotus Notes so I can not be of too much help there. I suggest posting in some of the BlackBerry forums and you will most likely find someone who has dealt with that issue.
As for the mass storage issue – do you have your settings applied correctly?
menu – options – memory – enabl mass storage mode when connected (yes)
Blackberry got left out in rain (really stupid), and took out battery to dry, no more condensation on screen, but buttons work only intermittantly.
I have a blackberry 8900 curve. Lately it my screen keeps turning white with a message :reload software 552. I have been backing it up on the desk top manager but it never saves my phone book or calender. Why does it keep doing this for no reason and how can I fix it without having to reload and re- add all the programs and phone book,etc.
I just got the blackberry curve 8310 today and when it had a rly low battery and died it would no longer accept phone calls. How do I change it so that it will accept phone calls when it dies?
Jan – give it 24 to 48 hours to dry.
Cheyenne – that’s the way the BlackBerry works. When the battery gets too low the radio turns off so you can use the phone. If the radio stayed on, the battery would completely die very quickly.
You can check out ForceRadioOn, a free app that turns your radio back on. But your battery will not last long.
When I try to open attachment I get a question mark. there is no command in menu that enables me to download or open a mail. Please help. Regards John
Ive been having this strange problem lately,,it started when i charged my battery and it wasnt charging the whole night,,the next thing i did is that i bought a new battery ,it worked only for the first day then again i was charging the phone and it wasnt charging ( i even used my sister’s charger)..so i took the battery and the sim card for one whole day and again it didnt work. today i tried opening it and it did open but another problem popped out , ‘orginizing call logs’ was there the whole time and the screen was frozen i cant do anything wth it ,and i tried pulling out the battery and all of the above but nothing changed. PLEASE TELL ME WHT TO DO. THANK U!!
I have a Blackberry Pearl and I dropped it on Monday. I then realized that my radio will not stay on anymore. When I go to the connections screen and turn it back on, it will only stay on for about 30 seconds. It shows the arrows sending and receiving, and then it turns the signal to “OFF”. Any suggestions? I can get SMS messages, but only after I have turned it on and before it shut’s the signal off. It will even hang up in the middle of a phone call. I have tried upgrading the software, as well as a system wipe, and naturally, i have tried the battery trick. I feel lost and dead inside without my phone. Please help :)
Sounds like you may have bumped something on the inside and loosened a connection. I would suggest taking it in to have it serviced if it is still under warranty.
My blackberry 8310 curve keeps clearing my call log and my sms how do I stop it
Howie, you’re probably filling your memory to capacity. Check out this post to help:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
bb 8130 will not stay connected, when i answer a call it immediately reboots.
my phone has no rpoblems turning on, it’s fully charged however, the connect stays on for 15 seconds and then shuts off, i have to ke manually connecting it, but again, 15seconds max and it shuts off, i’ve tried taking the battery out 6 times now and nothing…. Any suggestions??
thanks
last night my phone fell off my bed and it turned itself off. when i turned it back on it came up with a battery with a red line through it and will not turn on. i have taken my battery out and put it back in and also left it on charge but still it does the same thing. pleeease help!
You will likely have to wipe your device. The first thing I would check however is putting a different battery in your device. It may just be a case of a dead battery (this happened on my Bold) and a new battery fixed it.
I got a virus on my laptop and the same applications go to my BB is it possible I have the virus on my phone and if so how can I fix it.
I was trying to download the desktop manager to my laptop when i disconnected my phone from the usb port my phone displays on the screen a battery with a red line through it. I cant turn my phone off or on…
Thanks for the heads up ..I took the battery out and my ringer came back On my Tour YEAH!!! i just got it and I was afraid it was toast already.
@trena You are going to have to reload your os – take the battery out of your phone and plug it into Desktop Manager – it should recognize it — upgrade the os through desktop manager and you should be up and running again.
Be sure to do regular backups so you are protected in case this happens again.
Hi, my curve 8310 has recently been ‘nuked,’ like on a permanent reboot. occasionally the image of a battery with a lightning bolt will appear. i upgraded to a Bold, but all my numbers are still on my curve. is there anyway i can perform a back up while my curve is in its ‘nuked’ state? your help would be greatly appreciated!
sir
please help me for my BB pearl 8110,when i removed my battery to changed my chips then after i changed my phone not power on…then i try to recharge it BATTERY and sig of red slash appear what should i do,,,please help me..this my email add albert_soriano09@yahoo.com.ph
Help…
I was in a bb msgr conversation when my keyboard locked up on my 8330. I did the standard battery removal and the verifying security software gets to about 55% then locks. I have removed the battery about 6 times, the last time for a about 30 minutes, still no luck. I called my provider but they are on vacation today. any advice would be great. Thanks
ok so my blackberry has a different problem that the battery pull cant help with. the buttons dont work and it just randomly turns off. it also dosnt let me answer my calls.
If you have a memory card inserted into your device try removing it and doing a battery pull. If you see that it starts functioning properly without the memory card, reformat the card and then insert it again.
Sometimes a corrupt file or card itself can cause those errors.
I have a 8130 bb pearl, I inserted a 4GB memory card, how do I send applications, pictures, “stuff” to it? I’ve tried formatting, saving. What am I doing wrong?
when using facebook through the internet chat does not appear? Sould it?
on 8900 using facebook through the internet chat is not visible? should it be?
2 things (1) my my faves icon will not appear and ive done everything frm cost service to batt pull but they sau that wen i make a call that is frm my faves tht it still comes up on the bill as a my faves call i just cant see the icon on my phone
(2) wat does it mean we the blackberry 8900 is off but red light is flashin an it wont turn on
I woke up a few days ago and my app icons were completely missing off of my blackberry curve 8310’s screen.As well as I no longer had an option of any type of menu.When I hit the menu key my screen just stays blank.Can someone tell me how tho fix this problem,any suggestions?!
Bought my curve less than 2 months. the pressure switch under the track ball is pressing by itself. Thought it was the track ball but after removing it it still was pressing by itself. This does not happen all the time but often. Always have to keep it locked. Is it a bug? is the phone defective?
Do a battery pull – usually resolves phantom trackball issues
@Amanda Try a battery pull while the device is powered on. Replace after 30 seconds and all should be good again. Let me know if that solves the problem for you.
I have a Blackberry Curve 8330. My battery was half way used so I decided to plug it into the charger. Right when I plugged it in, the screen went to a white screen with a no/low battery sign on it. I’ve tried charging it but it hasn’t worked. It still stays on that screen. I tried putting in a new battery but it continues to stay on that screen. Something’s wrong with my phone but I don’t know what to do? Any ideas?
i just got my curve 8320 and all calls i make say calls failed?! tried battery pull with phone off, and with phone on. any other choices?
thanks for ur help.
so its been 1 year since ive had the blackberry curve 8330 and for some reason everytime i restart or reset my phone by having a battery pull or whatever my bbm contacts get erased and i have to re add my friends all over. a message comes up saying “you’ve switched to a new phone, will you notify your friends..” something along those lines help me please ?! someone suggested that it might be a memory problem cos its not used to reseting or something.
How much available memory do you have? If it does go too low it can cause major issues.
Try disabling content protection in your security settings. Some folks have cited this as a solution to your BBM deletion issues.
i have diffrient kinds of problam first one my bluetooth is not working when i turn it on it dont accept the others device 2nd my blackberry dosent accept themes from internet and if i use internet in it so i wanna connect it to desk top how thanks its blackberry curve 8520 help me
hi, I have a bb storm and its nuked and I can’t seem to get it to reboot do you have any idea as to how I would do it?
p.s. I’ve tried the crackberry website and it didn’t help so I hope you can.
does anyone know how to fix my nuked BB storm?
I’ve tried doing the crackberry’s way but it doesn’t work.
Have a bb curve 8330. Recently i noticed a small globe with a 1 just right of center screen on the phone. Anyone know what this is??
I woke up this morning and my Bl;ackberry Curve is showing GMS instead of GPRS? I can not access the internet, MSN Messenger, Blackberry Messenger, basically I can just ring out and text.I have pulled the battery, I have tried to resent the Host routing table which is just saying:message queued it will be sent once data coverage is available. I have looked at browser settings? I have contacted orange my provider and they advised it has gone to the hig technical team but I could be without services for 2days or more! I can not wait that long!Help please
That definitely sounds like an issue with your carrier – they are experiencing network issues which are trickling down to your phone. Not much you can do until they get back to you.
My friend just got the bold from her father. She transfered over her contacts and BBM contacts properly from her Curve but for some reason when we msg (BBM) each other she only recieves my msg’s (BBM’s)when she sends me one. In turn my BBM’s are only delivering to her and being read when she sends me a msg.
Guys,
Basically, my BB Curve 8900 was on my desk next to my computer about half battery charged, went away for a few hours. When I came back couldn’t turn it on, so plugged it in to the wall to charge.
A Red light comes on for about 10 seconds, then a white screen with a Battery symbol with a blue Bolt across it. What should I do?
I don’t want to reinstall the OS, because presumably that might erase all my contacts, and I haven’t done a back up yet.
Any ideas?
I got a Blackberry Curve 8310 when i put the battery in the screen keeps flashing blank white and the red led light keeps flashing at the same time to to fix from please..many thanks
[...] a logo with a battery and a lightning bolt appeared. So I did what most BlackBerry geeks would do: I pulled the battery. But as in many situations, it did nothing. The phone would go through the boot sequence and hang [...]
I have a ‘reload sofware 552′ problem suddenly appeared on my bold 9000. ive treid everything from resetting the battery, re-installing the desktop manager and so-on but still i cant do anything. when i plugged in my bold to my laptop via usb cable, the software doesnt recornize my handheld. It shows none on the ‘device connected pin:’. So still cant solve the problem. Can anybody please assist me on this problem. Im out of ideas…thanks!
My voice message icon will not disappear even though I have no voice messages
This would be on my bold 9000
can i get the pictures and ringing tone on blackberry back after wiping hand held?
all of a sudden when i try to send or reply to a text it wont send it. it will only save it as a draft. what the hell is it doing? just started this problem
When I click on my “address book” instead of my regular contacts screen coming up it says “Business” with a “no contacts” line underneath. I, and 3 of my friends, are completely unable to get it to change back to my regular contacts.
It is a Curve 8300 btw.
Hello I took my blackberry apart today and I reassembled it and everything functions but the screen won’t turn on it’s pitched black. I can make phone calls and everything but I cant see the screen what’s wrong any solutions?
I just got my blackberry 8330 and people call me they get classic music which is a default from verizon how do I change that
Having trouble accessing my e mails via my blackberry storm.
The roller ball is stuck such that it can scroll side to side or up…. but not down. This is frustrating, can the ball be replaced?
Okay so like my sms texts won’t send & if i do send one my phone deletes it like 1 minute later. & it won’t let me recieve text messages
& it also says no message services configured, you willl only be able to save draft
I have a blackberry 8320 i dropped my phone and it came apart i was able to put it back together except for one major problem. The little latch door that holds my sim card fell out and no longer clicks to secure my sim card. I tried to put it back into its slot but it is detached completely from the phone. I get a sim card error every time now.
I have the blackberry bold 9000. I exhausted the number of attempts to put the password in and wiped it, after wiping it, it went black and now when i plug the charger in all that i see is a steady red light and then a battery with a lightning bolt through it and then switches back to the red light and so on, so after unplugging it it simply doesn’t turn on, help? thnx.
downloaded bb messenger 5.0.0.33 and now when i receive picture messaging, it will not let me open picture. It ask me to accept or decline???
Hi! I have the bb bold and the speakerphone don’t work not even at calls!!! Can u pliz tell me what can I do I’ve tried once removing the battery for 3 min and nothing changed! Help am driving myself crazy!!!
MY BLACKBERRY KEEPS SHOWING ME A SCREEN WITH A BATTERY AND A RED SLASH THROUGH IT. I HAVE TRIED ANOTHER BATTERY BUT I STILL GET THE SAME SCREEN WHAT DO YOU THINK THE PROBLEM MAY BE?
Trying to help a friend..Everyone who is on his Facebook will only display a phone number and not their name on an incoming call to him. This just started. Everyone else in his address book is fine. The problem is only FB friends. Any Ideas???
Hey i am having problems with my BB, it is only blinking on and off, i connected it to my laptop through the data cable to transfer some music and it is now blinking with a white screen what shuld i do? its a few hours old
Help!!! My BB Curve 8330 I think has a virus I was trying to listen to a ring tone I downloaded
would not play keep saying media processor busy or something like that so I did a battery pull well now I have no ringers or pictures even my screen saver pic is gone in my phone?! Will not read my sd card now! The photos are still on the sd I inserted in my computer but the BB won’t load it. Where did all my stuff go? Do I have a virus or just a fried BB?
@Brandy – that sounds like a corrupted memory card – try reformatting it and putting it in your BB again.
If that does not work – let me know in the comments and I will dig a bit deeper.
my balckberry is telling me that my apps are hidden so i clicked show all and everyone of them are showing BUT my messages app and i have new messages what do i do? please help. asap
Hey, I just wanted to know if u can help me
Basically my bb messenger won’t give me the accept/decline option wen I add sum1
I’ve done it correctly, with the pin, the other person receives my request but I dnt receive theirs!!
HELPPPPPPP!!!!!!!!
I can’t add a signature to my emails/test msgs. Everytime I go to Options, I don’t see a prompt to add the signature. What am i doing wrong?
any blackberry problem? My screen displays a circle with rectangle with symbols and a forward slash and the number 543 under the circle. Rectangle kinda looks like a battery. Device doesn’t do anything.
hi, i recently got given a blackberry 8310 it is on vodaphone. but there is a problem! everytime i try and call out it say’s emergency calls only and when i try to go into my video/camera it says they have been disabled by my system administrator does this mean my phone is blocked if so can get it unblocked? please help
when I go to youtube and try to watch a video on my curve the button on the screen does nothing my old curve work great with youtube but my new replacement won’t work at all. What do I do?
I have a blackberry curve 8320, it hasnt given me any problems until now it wont let me access the internet or recieve any of my emails, what should i do?
Definitely resend your service books and register your HRT – here is a post that tells you how:
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
MY BLACKBERRY CURVE HAS A WHITE SCREEN HOW DO FIX IT? I’VE TRYED PULLIN THE BATTERY BUT IT DOESNT WORK.
@jay Unfortunately your device has been corrupted in some way. You will have to wipe your BlackBerry and start from scratch.
Here is a post that should help you out:
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
Hi. I have a curve 8300 and I was wondering if there is any way to view message history in yahoo messenger from a deleted conversation with someone that is not programmed as a contact. (I know just to press bb button and view history on the senders profile, but being a cleared conversation from a non-contact, I do not have that option). Also, is there ANY way to view deleted browsing history? Thank you=]
I do not believe so – once you have deleted the conversation it is gone. If anyone has some further insight into this, please do share.
Hi. I bought my Curve 8900 about a month ago..it’s been working properly until 3 days ago..it gets dead all of a sudden during a call & then restarts by itself although it’s not battery low or anything..it did that 5 times a day. please help.
I got my blackberry curve wet and it is trying to turn on on its own, but only lights up for a split second and then shuts off. As soon as it got wet, I pulled the battery out as well as the roll bar and put in under a blow dryer. Is there anything I can do rather than just going to the store for them to tell me I need to purchase a new phone.
Absolutely – grab yourself some rice from the grocery store and put it in a small bucket – stick your BlackBerry in the rice for a couple of days and it will wick out and extra moisture that is inside the device.
I can not promise that your device is not already corrupted but this is the most effective way to dry out a wet BlackBerry. Also – DO NOT try turning it on for a full 2 days at least – no matter how tempting it may be to try it out – just leave it in the rice .
About a week ago the message alert and ringtone sounds stopped working on my Storm, although the audio on phone calls was OK. Also, I could only listen to music with earbuds. I always do the battery pop reboot, and I also confirmed that my sound levels are on their proper setting. A couple of days ago the sounds returned, but are gone again (and yes, I pop the battery frequently). Any suggestions? Much appreciated!
i need help my phone died and it wont charge i connect it and the red LED light goes on but nothing happens. what can it be some one help!!
iv just got my blackberry been using it about a week and the battery ran out completely for the first time. now when i try to charge it up it wont! i have tried through the usb and wall socket. the red light appears and after a few minutes a white screen appears saying generateNvFlashBlock failed due to a critical error followed by a reset option which doesnt do anything but repeat the same cycle. what does this mean? i tried somebody elses battery and it turned on fine. i dont know if there is an issue with the phones ability to charge itself or if its the case of a dead battery? (even though its been only used about a week) could you please help, it would be greatly appreciated
im having a problem with my blackberry it wont fully turn on the loading symbol would come on and then it would go away i would get another it looks like a web page with a circle and a line going thru it and on the bottom it says reload software 552 its been doing the same thing i tired to take the battery out and nothing changes
i have a black berry curve and for some strange reason i can not make or recieve any calls and the signal network is full.
can any one help plz????
Have BB Tour what does white screen with battery symbol and blue lightening bolt mean? The phone is only 2 months old.
same thing happend to me as connie does anyone no what to do
I have a blackberry curve 8310 and i am having a problem with the messages inbox showing the contact that sent the message. in the inbox it shows a ph # with the 1 at the beginning (ex. 1 318 995-4567). i need it to stop displaying the 1. when i have a incoming call, it does not display the 1, so i cannot change all my contacts with the 1 in fromt, b/c then they are not recognized with a incoming call. and right now, they are not recognized on a incoming message. how can i make the 1 stop displaying before an incoming text message contact, so that my contacts can be recognized on incoming text messages and incoming phone calls?
Try setting the connection method on both applications to “Direct/ TCP” also, ensure that you have set all the permissions for each application properly.
On the BlackBerry, go into the Phone application (or hit the Green Call button), then hit the Menu button (button to the LEFT of the trackball) and select Options –> Smart Dialing. Scroll down to Area Code: and enter your area code there.
Hit [Esc] (or [Back] button – button to the RIGHT of the trackball) and select Save. Hit [Esc] again to return to the Home screen.
That icon means your battery is completely drained and you will need to plug it in for an extended period to build up the charge again. I suggest using the wall charger as it seems to be a bit quicker.
@connie @Pattiy You both need to reload your Operating System. Here is a post that will help you out:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
@bob – not sure exactly what is happening there. I suggest that you resend your service books and HRT.
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
http://www.bbgeeks.com/quick-tips/what-to-do-if-you-see-no-message-services-configured-881236/
If that does not work then reloading the Operating System should set everything back to normal:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
@richard
You have somehow managed to corrupt the Operating System (maybe you did nothing – the OS sometimes goes on it’s own).
Here is a post that will help you reinstall the OS and get back up and running:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
@Chris Barnes
That definitely sounds like a dead battery to me. If the battery is less than a year old then it is covered under warranty. I suggest taking it in for a replacement. If it is older than a year you will need to go grab one from the store.
i have bb 8310 and everytime i make a phone call it dies or when i use any other aplication but messaging i dont know what to do pleaseee help me out
@jeremy
Sounds like you are having battery issues – you may need to get a new battery but try reading these posts first:
http://www.bbgeeks.com/blackberry-guides/saving-your-blackberry-battery-life-88495/
http://www.bbgeeks.com/quick-tips/automatically-turn-off-your-blackberry-to-save-battery-882674/
i have bb pearl and yesterday i was using it and it was all fine but at one point it just froze so i pulled the battery and turn it on again after and it was fine but after 10 minutes it shut down by itself and now its off but there is the red light flashing i dont get it
My blackberry will not turn on but the red light is flashing. I wasn’t getting emails so I took out my battery. When I put it back in, it only flashes a red light. The screen is black. What did I do? How can I fix?? I left the battery out all night and still nothing. Please help!
@Sara
Unfortunately you have managed to corrupt the operating system on your device. You will need to reload the OS and start from scratch. The good news is that your hardware should be perfectly fine and therefore this fix will not cost you any cash.
Here is a post that has instructions on how to complete the OS update:
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
@El
It appears as if your OS has been corrupted somehow. I suggest reloading your OS and backing up from the most recent Desktop manager backup you have done:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
I just got a curve 8330, after one day of using it the red light will not go off. I’ve tried updating the software via blackberry desktop manager and that doesn’t make it go off. The red light still flashes when I receive new messages however after I check them it stays solid. Do you know what the prob could be?? Thanks!
I have a Blackberry 8900, and the keypad has stopped working. The roller ball rolls but does not select when depressed. I have a replacement handset being sent to me. My problem is I need to back-up my information. I have the software and the cable but when I try to sync the device it asks me on the phone to accept the mass storage mode, which I cannot do as I cannot select on the keypad. I am lost without my information! Is there anyway of bypassing that stage so my computer can pull the information off. None of my information is on the sim either, grrr! Please help
@David Kennett
You do not need to use the mass storage function in order to backup your BlackBerry. That function is to allow you to get to all of your media files on your BlackBerry.
You can ignore that prompt and continue with a backup of all your contacts and data using BlackBerry desktop manager. Once you have that done you can check out some tutorials online to show you how to replace / clean your 8900 trackball. Here is one: http://www.youtube.com/watch?v=WBwvqFm8HbQ
If the videos and pics on your phone are absolutely worth keeping then I suggest buying a replacement trackball unit from http://www.cnn.cn
they are cheap and will work fine to get the initial device back up and running.
@Lynne Have you installed any kind of messaging apps etc? These can sometimes take over your LED if so check your settings.
Otherwise, I suggest doing a long battery pull – remove the battery while powered on and replace after 3 or four minutes.
Thanks for your post, however the desktop manager does not give me the option to perform a back-up and I am sure that is because it is not connecting with the phone.
Thank you Cooper, you saved the day. It worked! i also, noticed when I was under smart dialing that the “national number length” said “11″, so i changed that to “10″ too. thanks!
My BB Storm 2 keeps dropping calls, and it’s not because of weak signals. A message “call failed” will appear. I am really frustrated. What is the solution to it?
I have an 8700g (I know, I know…) I have a white screen and in the middle of it is a battery symbol with a red line through it. Any suggestions? I have tried a battery pull multiple times with varying lengths of ‘pulled’ time. Thanks!
my blackberry back piece wont lock onto the phone
sorry. i forgot my manners!! good evening everyone. please someone help me
this did nothing i still cant open my battery thing
what does blackberry handheld registered with wireless network mean.
i got a text saying the above and im confused
@mark That message is received when your device is registered on the wireless network you signed up for as a BlackBerry provider.
It is just letting you know that the device is registered and your messaging should be fully functional at that point.
@jeremyH
You either have a corrupted OS or a dead battery. First try taking the device into the store and seeing if you can boot up with a replacement battery.
If you can not then I suggest wiping your device OS and starting with a fresh install.
@marvin This is pretty common with a number of Storm 2 owners. I suggest upgrading your firmware to the latest available.
You can find them here:
http://www.blackberryos.com/forums/downloads.php?do=cat&id=16
What does a little facebook symbol with a 1 next to it mean?.. Its been at the top of my bb bold 2 for a while now and i dont know how to get it off!!.. help.
my blackberry 8830 will not turn on the screen reads jvm error 513 how do i fix it
I just got a Blackberry Curve… it lets me text, I ran the setup wizard. My problem is when I make or recieve calls the phone dies… the battery is fully charged… HELP!!!!
Thanks cooper. I will try that though I doubt it will work as the firmware does not seem to include an update on this malfunction. Will let you know.
I just purchased a blackberry storm on e-bay. I have at&t as my carrier. The phone is unlocked. It will pick up a at&t signal for a few seconds and then it will loose signal. It randomly comes on for a second then shuts off again. Is there a problem with my antenna or is there something that I can do without sending the phone into the shop? Your help will be greatly appreciated
@Ed
This definitely sounds like a hardware issue but there are a couple things you can do to troubleshoot it before a physical repair.
1) Resend your Service Books and Register your HRT again (read here):
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
2) Wipe your device and reinstall the latest os for the Storm (read here):
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
If the problem persists you may in fact have some faulty hardware that needs to be checked out.
I have 2 blackberry curves 8330 for my husband and i.
One suddenly stopped charging. It shows the charge icon, but even after overnite charging, it says battery dead. I have been charging the batteries in my phone and giving it to him so he can use his.
So that rules out the batteries or chargers being faulty.
So a week of this battery switching goes by and now sometimes it reads “battery drained”, even though its the fresh battery from my phone.
Please advise.
@Tara It sounds like the usb port on your husbands 8330 is faulty. I would bring it in for a replacement.
I’m having the same problem for the 3rd time with 3 different Blackberry Curves in 6 weeks. The phone has worked for a while, then suddenly all buttons stop working. Calls come in (I see and hear the incoming call), SMS messages are received (I hear the sound), but I can’t do anything because the phone doesn’t respond to any button. This is the 3rd different Curve this has happened on in 6 weeks for me! Any ideas? Could it be my battery somehow (same battery all the time)? Has this been a common problem with the Curve?
@Steve I am not sure that your battery is causing the problem but to be sure you can buy a new one and test the theory. It sounds more like an OS issue. That being said – try a battery pull next time it happens – pull while the BlackBerry is on and replace after 30 seconds.
It does appear that many people have this issue and it is related to moisture damage but that does not explain how it has happened on 3 different devices.
Try the new battery and battery pull suggestions and let us know if that helped.
The other day i was visiting a friends house and I let my black berry pearl just completly die. Didnt charge is or turn it off at all (i mainly turn it off when it comes close to dieing.) And now that im back home it seems to not be charging..I’ve had it sitting on the charger for an hour and NOTHING at all has happend. Does it just need more time to charge? or would i have to get a new battery for my phone?
It turns out all i have to do was repeatedly beat the crap out of it till it worked.
@Jacob
I would let it charge overnight while plugged into the wall. If you do not see anything by the morning then you may need a new battery.
I have a Blackberry Storm and the screen is blank. I upgraded and it is still blank. It comes on but does not boot. I have removed the battery and the red led comes on and goes out. The service person said the screen is bad. It receives call fine with my bluetooth system in my car. Thanks
i dropped my bb storm and now it doesnt do anythin. no blinking red light. doesnt charge. what could the problem be? or do i just need a new phone? please email me if u know how to fix it.. skate4l1fe@yahoo.com
Hi. My blackberry 8900 just stopped working out of nowhere. Left the house in the am with a full battery and by 1:30 it was gone and I hadent used the phone all day. I charged the phone @ home and in my truck and it still died. Now when I try to charge it, the battery and phone get very warm. I went to a T Mobile Store to swap batteries and the only thing they said was that it was the phone. At one point the only thing i could see on my screen was a battery with a thunderbolt on it. It wont charge, they wouldn’t replace my battery and now Im phoneless… Help!
Hello ! I am new to BB & so far (fingers crossed) am happy ! I cannot work out how to make the phone ring for more that 2 rings before the voicemail gets it !! I have a BB curve can anyone help me out with this please?
I changed the color settings on my Blackberry Pearl Flip. It now displays everything with a black background and white text. I seriously can’t figure out how to change it back to a normal blackberry display.
I HAVE A BB 8900. AT FIRST I STARTED SEEING IT TYPE LETTERS ITSELF THEN ALL OF A SUDDEN THE KEYPADS NOT WORKING AND I JUST HAVE THE PHONE 2 MONTHS NOW, WHAT SHOULD I DO?
i have inserted a media card in my bb 8220 and it says “media card inserted” but when i go to media it shows nothing in pictures, videos, music, ringtones… HELP!!!!!!!!
be sure that you have properly formatted the media card – does any media show up when you read the card from your computer?
@kimberly definitely pull the battery whenever the BlackBerry starts acting like this – it is a common glitch and easily resolved.
@Rupert pretty sure those settings are part of a custom theme you are using – look into the theme settings and see if I am right.
@Kitty you have to contact your carrier and ask them to extend the ring time for your BlackBerry.
My blackberry 8900 crashed few days ago, none of my buttons are responding and i can still receive calls and messages. I havent dropped it an any liquid or anything and i pulled my battery out plenty of time. How do i fix this problem???
Somebody was messing with my blackberry 8900 and now when I’m typing a text it shows EN in the top right corner of my screen. I’ve pulled my battery and done a reset. How can I turn this off?
It takes forever to load. When I get a new message it take 3-5 minutes to acctually load the message, another 3-5 to be able to reply, and again 3-5 minutes to send. Once it sends it freezes on an empty place where a text should be until my phone buzzes. Then it seams to wake up, and remember it should be working. This makes it very challenging to text more then 1 person at a time.
@name I suggest doing a battery pull when the device starts slowing down like that. Also check to see that you have a decent amount of memory free.
The device could be running slow for a number of reason. A third thing to check on is any apps running in the background that could be using up system resources.
@Garner Try this
Go to Options, Language
Go down to “Language ID:” and switch it to “Hide”
Sounds like you may need to reload your os =(
Not a hard thing to do but a pain none the less. If you can connect to Desktop Manager then definitely back up all your data and contacts before wiping the device.
hello all! i own a verizon BB 8830, got it as a gift from my gf. i am in aruba, and had it unlocked and been using it via gsm for almost a year on prepaid plan for blackberry from digicel on Aruba. since 3 days ago my plan ran out so i had to reactivate, but suddenly the BB will not let me send out the request message, when i try to dial it, it calls the number instead of sending out the request. does this for everything having to send request, for checking my balance, even for topping up the phone, it does not send the request, instead i dials the number i send out as request! i tried checking with digicel customer service, they have no solution. Verizon will do nothing due that they say i have to be a active client of theirs, which is impossible since verizon does not cover our island!!! has someone had similar issues?? or can someone help??? please email me at jairovtromp—gmail.com will appreciate the help!
I have the Blackberry Pearl 8100. When I answer and incoming call, the first few seconds are on speaker phone. How can I make that stop? Thanks for your help!
I inserted a new SD memory card on my javelin but it turns out it doesn’t recognize the mp3 files. I pulled out the battery but it doesn’t work. I really need help for this, like music is my life. I’m really grateful if you help me. Thx
@Rika – make sure your memory card is formatted properly for the BlackBerry and make sure the mp3 files you are trying to add do not have any kind of DRM attached to them (ie iTunes)
Try loading the songs on via drag and drop (mass storage mode) or via desktop manager.
Good luck.
@melissa This should absolutely be fixed by doing a battery pull. Note that it may take a couple pulls in a row to get your Pearl answering without the speakerphone.
Hi, i’ve had my blackberry forever and its worked great but i recently replaced its housing to fix how it looked cosmetically and after that when i got calls i couldnt hear the people on the other side, but the speaker worked, now the speaker doesnt work either. I was using it yesterday and i accidentally dropped it and it wouldnt come back on. i tried pulling the battery out and putting it back several times but that didnt make a difference, i also charged it but that didnt do much either, what do i need to do?
@jo unfortunately it looks lik you have damaged a connection or two in your hardware.
to be sure you can try wiping your device and reloading the latest os available. If the problems persist then it is probably a hardware issue.
Being that you changed housing etc you have definitely voided your warranty.
I have a blackberry 8310 and for some reason every time i click the alt, z, v, b, $, and the arrow key it ends up typing “b$”. How can I fix this?
@Cindy this sounds like a glitch – try doing a battery pull while the device is still on and replace after 30 seconds to see if it clears up the issue.
hi, i just upgraded my bb bold 9000 but fatal error occur. How do i solve the problem? I did try manay times but never worked
@ikhwan You will have to start over from scratch – wipe your BlackBerry and reload the OS.
having serval problems with my Blackberry Curve, I have had it for 3 months….. i took some pics went to upload them to facebook, kept getting errors, would not work, tried to sync it to the computer, will not sync, then the pics were gone, the berry also will freeze alot, and i do not hear my phone when it rings, or if i get a message, i will see a red light blinking and know that i had missed someone….so what do i need to do??
hi, i ve just got a bb 9630 tour and it fell into water but it has refused to come up pls help
@dolapo You need to follow these instructions for the best chance at recovering your BlackBerry;
http://www.bbgeeks.com/quick-tips/what-to-do-if-your-blackberry-gets-wet-88693/comment-page-4/#comment-18692
I bought a BB 8310 and no matter what I do it will power off after a few minute of me using it…..have any idea what’s wrong?
Last night my bb storm locked stopped working so i removed the battery. Now it won’t work. It keeps trying to start up but the clock keeps going around and after a few moments it will say jump start reset and start all over again. What do i do?
@tita Looks like you are going to have to reload your operating system. Do this through desktop manager.
First connect the device to your pc and see if it recognizes it. If it does I suggest doing a backup of all of your contacts at this point so you can recover them after the os reload.
my app icons are completely missing off of my blackberry curve 8310’s screen.As well as I no longer had an option of any type of menu.When I hit the menu key my screen just stays blank.Can someone tell me how tho fix this problem,any suggestions?!’
I tries a battery pull and reseting it with alt+capps+delt. but nothing works! Please help
@olivia The first thing I would do is remove your memory card if you have one and then reboot.
Still not working? check your free memory and make sure you have a good amount free. Your phone will glitch out when it runs low on system memory.
Still not working? You may have to reload your operating system
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
i am trying to install an upgrade on my blackberry tour and it has been going for over 12 hours now. it has said it is at 100% for over 4 hours and it isnt doing anything…can someone help me please
@snthompson Are you doing an OTA update or through desktop manager?
i have a BlackBerry8310 and i wanted to know how to remove the SIM card.
hi, I’m from brazil, and I heard about you guys are really good on it!
So I gave to my sister a blackberry curve 8900, so I decided to plug it into the charger. Right when I plugged it in, the screen went to a white screen with a no/low battery sign on it. I’ve tried charging it but it hasn’t worked. It still stays on that screen. Something’s wrong with my phone? you think? I don’t know what to do?
A Red light comes on for about 10 seconds, then a white screen with a Battery symbol with a blue Bolt across it. What should I do? Any suggestions? I didn’t found any suggestions or idea about, I only found lot people with the same problem!
thankss any wayss! is is possible to send me a email with the answer , suggestions or ideas! I will be glad!
my email is clafranck@hotmail.com
thankss!
@Clara Frank Gondim
I suggest leaving the phone plugged into a wall charger overnight to see if it powers up.
If not the plug it into the usb port on the back of your computer and leave it for a couple hours – afterward remove the battery and replace after 2-3 minutes. If the phone boots up leave it charging until it reaches 100%.
In the event that neither of these things works I suggest taking the phone into a dealer and asking if you could try one of their batteries – your battery may be defective.
If no battery works then you can try reinstalling the operating system using Desktop Manager and starting again from scratch.
@Brian G https://www.wireless.att.com/support_static_files/KB/KB84960.html Check out that post on AT&Ts site with diagrams of how to remove your sim card from the 8310.
I have a Blackberry 8900 that has 5 text messages in my inbox that will not delete no matter what I do. I’ve pulled the battery, sim card, memory card…nothing makes them go away. They are not even saved messages. Help please.
When I plug my curve in, the power turns off and a red light comes on, I’m not sure how it works but randomly pulling the battery let’s me restart my phone, what causes this?
@stephen – do you have a decent amount of free memory on your device? low memory can cause this to happen.
@Stephanie – If you are using a custom theme that you downloaded I suggest switching back to the default theme – pulling the battery and switching back to your custom theme upon reboot.
Sometimes themes get hung up and this notification does not update properly.
my rollerball broke on my BB Curve 8330 and I can’t access any info BB and ended up getting a new phone. Before I recycle I want to wipe my info clean. Is there a way to do this on the desktop manager?
@holly read this post for a guide to wiping your BlackBerry
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
Hi, my blackberry 8330 hada low battery last night, i plugged the charger into my computer overnight, and this morning it wouldn’t turn on. No wit is either showing the battery with the lightning bolt through it, or nothing at all. Anything i can do?
@jennifer What color is the lightning bolt that is on the screen when it appears? Red or Blue?
how do i open and download an mp3 attachment from a blackberry? thanks
@magz Check out these posts which pretty much cover that topic.
http://www.bbgeeks.com/blackberry-multimedia/where-you-can-buy-digital-music-on-your-blackberry-884427/
http://www.bbgeeks.com/blackberry-guides/how-to-load-music-onto-your-blackberry-882325/
http://www.bbgeeks.com/blackberry-accessories/the-complete-guide-to-listening-to-music-on-your-blackberry-882343/
hi my husband gave me his blackberry and i now live in spain and cant get it to work with another sim card it is unlocked but still shows sos calls only please help
I have a Blackberry 8310 that is completely unresponsive. I am still receiving messages and calls, however, my buttons do not function and I am not able to do anything. I have tried pulling the battery multiple times and have even let it sit for a few hours without the battery. Please help!!
@Daniel – does it respond when plugged into a usb port? If so I suggest wiping the device and updating the os to bring it back to default.
My daughter has a blackberry curve that got wet about 6 weeks back. We dried it and it worked fine after that. The other night though, it all of a sudden completely died. The Sprint tech said it’s bec something got corroded inside. Is that true and promptly sold us insurance coverage for it. Is that true though? Isn’t there any way to fix it? It won’t power up right now and the battery is fine (I tried it on another BB), I’ve taken the battery and the mem card out and it still won’t power up? Appreciate your help.
It lights up just like it does when I plug it into a charger. I have the Blackberry desktop and everything and it recognizes it, but how do I wipe it clean?
hi my 8900 suddenly started switching from headset to handset mode rapidly everytime i make a call thus making the voice break but works well when i use my headset. i have pulled my battery but its not helping. pls help.thank you
@jennifer It is quite possible that corrosion is the cause of the problem. In the future if any of your electronics get wet simply submerge them in a bucket of rice. The rice will absorb all moisture from inside the device and most importantly from off the components. When you turned it on you essentially ran a current through a wet circuit (potentially).
Check out this post on recovering a nuked BlackBerry:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
If that does not work then you have most definitely ruined the hardware and will need a new device.
BTW – when using rice to absorb moisture you should leave it submerged for two or three days without powering on.
I used a Blackberry Pearl for awhile, and on the media card created several folders, some hidden and others not hidden. I am now using a Blackberry Curve and the same media card, now I want to unhide a folder hidden while using my pearl, however when I go to properties it has the hidden box inactivated so I cannot go in and uncheck the box. Can you help?
I have a box that pops up everytime i quick pull or even turn my phone on it says uncaughtjava lang.error what is that and what can I do about it ?????
@Jasmine That means a file has been corrupted in one of your apps or the os itself – Try a battery pull while the device is still powered on.
If that does not work you can try and narrow it down (eg delete apps or backup/delete/restore address book) or you can update the os and all should be back to normal.
@Tayo try forcefully plugging in and unplugging the headset – sometimes it gets confused. Also try a standard battery pull to see if it fixes itself.
My bb bold 9000 camera won’t start up,it keep say could not start camera
Close other application and start camera again.
I did everything possible,I end all the programs also
Did battery puLl however nothing worked.
I need some help please
@ricky This is usually caused by low system memory. Move all photos and videos from your main device memory and onto a memory card or off the device all together. Also delete any apps you do not use that may be taking space.
here are some more ideas:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
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