How to solve any BlackBerry problem

Posted by Joe on October 2, 2008 | 1,465 comments | Filed under : Quick Tips

No, seriously. I can’t tell you how many people have come to me with BlackBerry problems, and how many of them have been solved simply by pulling the battery. Freeing up temporary memory and giving the ol’ ‘Berry a fresh start works wonders. You should probably be pulling your battery once a week, if you’re not already doing so more because of issues (I am).

Cooper reminds me that freeing up flash memory can do the trick, too. You can check out how to trim the fat from your BlackBerry, or you can start by deleting sample media files and your Internet cache.

Next time you’ve got an issue, do these before you call anyone. Not that we mind helping out. It’s just that many problems are this easy to fix.

BlackBerry Accessories

1 kirsty May 12, 2012 at 12:33 pm: hello, i just got a second hand blackberry of ebay, its in a good condition but i can not call out or recive calls however i can acsess the internet.
can you help me please.
2 solomon May 10, 2012 at 2:48 pm: how do i flash or format my blackberry 8830
3 tinku May 2, 2012 at 1:08 am: my BB8520 wont turn on and red light blinking.
how 2 solve the problem??
4 Blackberry April 20, 2012 at 2:20 pm: Ive got an orange phone, so I ordered a new sim because of the rubbish packages (which they should upgrade) so I ordered a gifffgaff sim, I unlocked my phone an it now works with the signal, so my mum topped me up, and it still hasn’t come through! I can’t check my number either because I haven’t got a number because of my sim card! Please help!!!
5 Stan April 9, 2012 at 4:41 pm: If i try to check mail on my BB tour it dials.How can I rectify this pls.
6 Jade April 8, 2012 at 11:42 am: my scroller isnt working, i keep pulling the battery and its still not working. how do i fix this?
7 SHAN KHAN YOUSAFZAI April 4, 2012 at 5:18 am: MY BLACKBERRY 9500 7,8,0 DOES NOT WOrking and there were not found repairing shop.please give me solution
8 Lisa March 31, 2012 at 5:21 am: Help!! my blackberry 9300 scrfeen wont turn on…it works i can hear my messages and phonecalls just no screen coming on what can i do???
9 ali March 18, 2012 at 12:20 pm: my blackberry 9700 shut down and a empty bar came up with a red cross and i went to all the phone shops and they couldnt repair it
10 abcde March 15, 2012 at 10:37 am: hi!
i am planning to buy the blackberry bold 9900. i would like to know the sensitivity of the screen and phone in terms of falling. My phones fall on the floor because of carelessness sometimes. will it break my screen or cause any other damage if it falls in marble floors????

thank you! :)
11 henry March 15, 2012 at 6:28 am: my blackberry buttons and trackpad doesnt work properly, when i click w it shows 1, when i click e it show 2, when i click r it shows 4, and the rest of the buttons does the same, and my trackpad doesnt work properly.. what do i do to get it working aagin, someone help plz
12 macaule March 14, 2012 at 3:29 pm: my blackberry will not let me ring out or txt what is the matter with it
13 Joe March 12, 2012 at 6:42 am: April, Verizon does not allow BlackBerry smartphones on its $50 prepaid plan.
14 April March 11, 2012 at 12:40 pm: how do I get my BB curve 8330 on the Verizon $50 prepaid plan?
15 Catrin March 9, 2012 at 6:05 am: Hey, I’ve had my blackberry bold for about a year and it’s been fine up until now where everytime I click on the bbm sign to go and bbm someone ‘say a command’ comes up and even though I press cancel it comes up repeatedly for 5 times until I have to lock my phone to stop it! I’ve tried taking the battery out but it hasn’t worked so I have no idea how to stop it! Do you have any suggestions?
16 kai March 5, 2012 at 5:12 pm: basically i turned on my blackberry 8520 and i rebooted it. when it had finished rebooting it had the default theme and the phone has froze on the picture and its not moving at all
17 Joe March 5, 2012 at 11:40 am: Lindsay, that sounds like an electrical wiring problem. A repairman will have to look at it.
18 lindsay March 4, 2012 at 1:28 pm: my bb curve keeps turning itself off and wont come back on till i take the battery out and put it back in,then sometimes when i put the battery cover back on it goes off ?? please help !!
19 Alyssa March 3, 2012 at 1:18 pm: hi, i just bought my blackberry bold a few weeks ago nd i keep trying to turn it out and it wont turn it a red light is on and it keeps flashing every few seconds… i have it on the charger and i did the battery pull out alredy.
20 tosin March 1, 2012 at 10:35 am: my profile has been deleted and re-added so many times. i have also done a hard reset twice but it’s still the same. what can i do?
21 tosin March 1, 2012 at 10:29 am: Hello. Please i upgraded my BB Curve 8520 to ‘Sofware Version 5.0 Bundle 1168′, and since then i have been unable to chat on my BB Groups.

1) i can only see the person that invite me to the group and later i get an error message saying ‘you are currently disconneted with….in this group. would you like to re-invite him/her?’

2) however, when i post a comment, it can be viewed by all the members of the group.
22 Teion March 1, 2012 at 9:25 am: Hey well i have a blackberry curve and lastnight it was going dead so i put it on the charger as usual and went to sleep but this morning when i woke up it will not turn on and when i connect it with the charger this image of a battery crossed out with a red line appears , whats wrong with it ? what can i do to fix this ? my mother took my real phone so i was using this one and now its messed up
23 Kaitlinn February 26, 2012 at 12:10 am: I have a blackberry torch 9810. Today I went to open words with friends then I got a white screen that says

App error 606
reset

I’m PANICKING I have KNOW idea what to do. Pleaseee help me. I just got it like not even a month ago!
24 PP February 19, 2012 at 7:10 am: I use a bold 4. Everytime I go to click a picture my phone automatically restarts. How do I solve this
25 libby February 13, 2012 at 2:07 pm: hoe do i get my blackberry 8520 light to constantly stay on?
26 Lane February 11, 2012 at 12:46 am: I have had a BB 9670 for a year and a half. THe original battery was ruined by a bad charger. I can’t get the replacement battery(FM-1) to match the encryption. RIM and BB have no support for this. Any thoughts?
27 Andrea February 8, 2012 at 9:16 pm: Hi, I have a blackberry bold 9000. It turned off by itself the other day so I took the battery out and put it back in. But the problem is that it loads about 1/5 of the bar, freezes, and restarts itself… And freezes at the exact same spot on the bar, and restarts itself and so on. What can I do? I took the battery out of a couple of hours and put it back in and it still keeps doing the same! :/
28 Jaymee February 5, 2012 at 6:19 pm: Hi, I have a black berry curve 8320. I dropped my phone and for some reason whenever I try calling or someone calls me all I hear is beeping the entire time while the person is talking. I don’t know whats wrong…does anyone know to how to stop it?
29 tanya February 5, 2012 at 8:12 am: I deleted the color id application off my blackberry. It then said it needed to reboot for the effects to take place, then when it began to reload, the bar underneath the blackberry logo stopped around halfway
30 Tish7 January 31, 2012 at 9:29 am: I have a blackberry and also had Whatsapp installed. It has working fine until I downloaded the latest version of Whatsapp. Now I cant receive or send messages on whatsapp and when I try to refresh contacts, it gives me a sync error. Please help!
31 luckas January 30, 2012 at 6:34 pm: hello, i have a bb 8220, when I dial from the contacs menu it dials the cell number + the country code and the call ca not be complete, can you help me????
32 john January 30, 2012 at 3:22 pm: my phone worked great then the battery went dead now when i charge it the red light turns on for about 30 sec then it starts charging for about another 30 ec then a red x covers the battery sym i have replaced the battery and the same thing it wont turn on or charge do you have a answer for this one ?
33 tim January 28, 2012 at 10:35 am: hi my curve 9300 has got a white screen since yesterday.. ive removed the batterey and sim card.. still the problem is not solved.. ive only had bb for 3 months.. pls help
34 laura January 26, 2012 at 6:21 am: hello, i have a blackberry 3g and my phone wont charge the charger works on ym mates but not mine i think tis the connection help!!!!!!!!!!
35 ROMIL JAIN January 25, 2012 at 10:25 am: why do i get +86 instead of +91 when i dile a number from my contact which contains 0 in the bigning in my handset blackberry 8220
36 navpreet January 24, 2012 at 1:30 pm: my battery had died and ever since i have charged it, it hasnt been the same for example my bbm messenger i cant see any of my contacts and when i take the batter out, any changes i try to make it shows me changes that i made 2 days ago and doesnt seem to work get back to me asap
37 dana January 23, 2012 at 3:17 pm: HELP PLEASE :’(
i have downloaded a theme (for blackberry 8330) and mine is blackberry 9780!!! i have recognized that later! what can i do now? how to fix it!
i can’t do anything with my phone! no calling no usage for any application! can’t receive calls, can’t go to options or app world to try to change my theme!
please please i need a huge help! :(
38 overton January 20, 2012 at 4:48 pm: help please!!my blackberry curve 8520
fail to complete loading when switched on.
what should i do?????????
39 omar January 19, 2012 at 2:07 pm: my bold 9780 was working properly till yesterday and all of a sudden today it hangs every minute almost i can hardly use it even…i tried taking out the battery and restarting it many times but nothings working….i dont know what to do :-(
40 sult January 18, 2012 at 4:26 am: my blackberry completely died last night, i have charged it over night, i took the battery out this morning and then put it back in, when i put the battery back in a red light comes on for a few seconds then nothing else happens… is there anything i can do to fix this?!
41 Andy January 17, 2012 at 1:53 am: Hello

I am hoping you can help. I have a BB torch 9800 and I have tried everything the past few days to get it to work again. It will not turn on and has no power. I have tried to charge the battery for more than a day, take it out while charging and then put it back in with nothing. Went to the store and they put in a new battery to check and still nothing. I do not want to take it to service, please help if there is anything I can do to get it to work again.

Thank you
42 Anna January 15, 2012 at 7:44 pm: Need help. So my bb torch 2 dropped about a foot on to concrete floor. It works fine, except the backlight won’t come on. When I slide the phone up, about half way it flickers. I think the wire is lose. I just need to know how to take it apart and fix it. I don’t want to send it in for repairs. Too cheap for that.
43 Brandon January 12, 2012 at 4:27 am: I just bought a blackberry storm2 and ive tried everything but it wont turn on and the red led light keeps blinking and the screen will load and then turn off how do i fix this issue
44 Crystal January 11, 2012 at 2:42 am: I am experiencing problems with my blackberry 9700. Error 30702…how can i get rid or resolve this problem. Thanks
45 Jemma January 9, 2012 at 4:43 am: I have a Curve 9300. It’s only a few months old. The track pad is going off on it’s own. it’s as if I’m constantly pressing it.
It only started doing this today, I’ve tried pulling the battery a few times.

I’m stumped, please help, I can’t afford to replace the phone
46 zainabu94 January 8, 2012 at 11:53 am: Hi i have tried this method about 100 times or more but my phone won’t even switch on. even the red light doesnt appear i did purchase 2 new batterys and it didnt make difference. i have also tried charging it for hours and still there is nothing. do you have any ideas as to how i can fix this problem?
47 Rebecca January 5, 2012 at 2:51 pm: Right basically, i got a blackberry curve 9300 for Christmas and about 3 days ago i dropped it in the bath! I instantly pulled it out and took out the battery, left it for a while and it won’t work. I’ve tried everything hair drying it, leaving it above a radiator leaving it in rice? My friend said about charging it so i have and all i get is the red light which goes on and off, if i take out the battery and leave it charged in the no battery sign comes up so there is life! Any ideas on what i can do?
Thanks.
48 pete January 4, 2012 at 8:10 am: hi i have a blackberry curve 8520, when i plug my charger in it starts charging but after about 5 seconds it stops this happens everytime i plug it in can you help?
49 sunnykatyaL January 3, 2012 at 7:34 am: my battery gets drained & when i put my done on charge its normal . & when take out it switches off very quickly .
the phone hangs every 5 mins
50 louise January 2, 2012 at 3:44 am: when i turn my blackberry on it comes up with the loading screen and just freezes 3/4 of the way so i cant do anything with it! i have tried everything, took the battery out placed it back, charged it and nothing has worked! what can i do?
51 Guest December 28, 2011 at 12:14 am: two days ago I had my blackberry in my pocket and when I pulled it out it read: “updating Java”. This went on almost an hour after which it read: “linking Java” for another 20 min. or so.
After that it restarted and all of my settings were gone! I have a white screen with really tiny icons and NO CURSOR – so I can’t chose the icons. The only way to chose anything is to type the first letter (say “t” for text) and it gives my options for things that start with that letter (including phone #s, etc.). However, I can not yet find mail and the “options” doesn’t work from menu. All it does when I highlight and click “options” (you can highlight the menu selections) is make the screen flash once briefly.
Please help!!!!
52 sparco December 27, 2011 at 4:02 pm: unable to connect to internet,please try again later. if problem persists please contact your service provider.
i get that after opening the web browser of my bb 8520. connect to the wirless network successfully but once i try browsing i get that comment. please help
53 Charlotte December 22, 2011 at 2:27 pm: hello, i have the bb curve 9300 and for a few weeks now it keeps going black. Mid text mid call. Battery pulls don’t work. I’v tried another battery and the problem persists. The only way to re start it is by plugging it in. I did a software update to try and fix the problem, but it didn’t work. Please help.
54 Akshata December 21, 2011 at 1:19 am: @ Maheen Khan (4)

you go on to your options on your blackberry ,then click on memory then make sure to turn your “Mass storage mode support >> On/Prompt “
55 danni December 20, 2011 at 11:17 am: i have a blackberry curve 9300 i was haing a convo on it then the call cut off and it came up insert sim and was doing it for days so i done a wipe and now it come on and it works for 5 mins then it says sim card error so i pull the bat and then it comes back on and works for 5 mins then gos to sim rejected so i do it all again and then it says sim not alowed can u plz help me
56 rohith December 16, 2011 at 6:42 am: If i goto phone option my BlackBerry 8900 2g hanging pls help me…
57 taylor December 15, 2011 at 10:56 pm: I am trying to send a video I recorded via text (sms) message. The video is no longer than 30 seconds, but yet I am still not able to select a video to attach to the text. HELP!
58 Maheen Khan December 14, 2011 at 6:36 pm: Hello,
I cant open my bb curve folder in laptop, it only get’s charge when i connect it to laptop. by mistake i clicked “do not ask again” to that pop up window in my bb, and now it only gets charge when i connect it. can u say how can i open it again.
59 nikss December 6, 2011 at 12:53 am: i have blackberry 8320. in that mobile shows invalid battery when i just disassemble that mobile so please if there is any solution send me in my mail.add subash_niks@yahoo.com
60 Halina December 4, 2011 at 12:43 pm: My Blackberry 8520 Which I Have Just Got, Last Night I Put All My Calls On Call Forwarding So They Go To Voicemail So I Can’t Recieve Calls But Just Make Them I Tryed A Few Hours Later I Tryed To Take It Off And It Will Not Come Of I Would Save The Changes But No Changes Would Be Mad. What Do I Do To Take It Of I Have Tryed Switching It On And Off And The Little Call forwarding Icon Still Be’s There. Help Please?!
61 sunny December 4, 2011 at 6:40 am: My problem is that my bb 9700 keeps hanging and rebooting it self after an upgrade to os 6 and i have downgraded to os 5 and the problem is till there what do i do please.

Thanks
62 Akhtar Qamar December 2, 2011 at 11:13 pm: Dear Team
i have BB9700.battery signals not working properly,at once shut down no showing low battery .Plz guide me whats problem.

Akhtar
63 ANGELO November 30, 2011 at 11:05 pm: downloaded a app picture in motion but when i wanted to delete it,it doesn`t want to delete even when i choose an other wallpaper and i already pulled the battery and memory card.
64 Wajahat Khan November 29, 2011 at 12:48 am: Dear Sir,

I have problem in my blackberry pearl 8120, when i m taking pictures from camera with flash mobile becoming hang!! without flash pictures takes normally but with flash its not working and mobile is hanging.. please help me
65 nisreen November 29, 2011 at 12:44 am: hello i have bb 8520 it was working properly & i have the whatsapp app. and every thing was ok & suddenly teh battery was empty w when its off all my whatsaap msg goes i don’t know if the problem from my battery or i got virus cous i am always getting new app. so what i should do i need your help plz.. thx..
66 Kyle November 26, 2011 at 9:38 pm: Hi my blackberry 8900 / Javelin resets it self as if the battery was pulled every time I drop it slightly and sometimes just by having it in my hand it does it, Please help me!
67 abi900 November 24, 2011 at 5:30 pm: Hi, my blackberry 9300 just died while I was charging. Yesterday, it fell but worked just fine. I usually wait until it goes to very low levels before charging. Before I slept, I charged it and it looked good, but when I woke up 3hours later, its dead. No red led light when I try charging some more, even after battery pull. What should I do? Help.
68 mvprakash November 24, 2011 at 7:21 am: my blackberry 8520 wont turn on at all, but the red light flashes for a little while, i havent dropped it or anything its virtually brand new, the red light flashes on average for about 1 minute then goes back off? i have tried resetting but it is still not working! what shall i do?
69 Aaron November 22, 2011 at 1:18 pm: i have a blackberry curve 9300 and it has the WSOD, i have tried all the battery pulls and resets but nothing is working, please can you help
70 ashish November 22, 2011 at 7:55 am: Hi,
I have BB storm2 ,9520
Sometimes it makes silly problem that I cant cut the call.. and my keypad get locked and I cant press its screen anymore.
Is there any solution?
71 Puneet November 21, 2011 at 11:38 am: I have BB Bold 9780, When i try to take picture with flash, its get switched off.
Can anyone suggest on this. Any suggestions.
72 Lauren November 21, 2011 at 5:52 am: Hey, my blackberry is only showing a white screen with a black mark in the corner, i think its from pressure as i kneeled on it by mistake, the screen itself isnt craked or damaged but its looks like the actual LED screen is, please help so far iv been told i need to buy a new one.
73 Joe November 15, 2011 at 10:22 am: Hoggle, it sounds as though you need a new battery ASAP.
74 Joe November 15, 2011 at 8:55 am: Michael, have you tried a replacement battery?
75 Nari November 14, 2011 at 2:18 pm: I have a bb 9700 and it has shut down on me a couple of times but taking out the battery and rebooting has fixed the problem. Or so I thought. It shut down this morning even though I charged it all night. Everytime I take out the battery and put it back in the red light flashes and nothing else happens. It rang while in my bag so I thought it finally turned on but it’s still shut down. Is there ANY way to fix this please?? Or is it a software malfunction or something?
76 thuanseng November 14, 2011 at 9:47 am: Hi i did a battery pull on my BB9000 while running twitter cause it hanged. Problem is I cant get the phone to start anymore there is no red light or any response. there was a bar and a half of battery before the pull, but im charging it while i type, no miracles thus for though
77 michael November 14, 2011 at 4:21 am: I have a bb9800. My phone is working fine except the battery icon is always red and even when i charge it, the thunder sign doesn’t appear in the battery although it gets charged. Can anybody help me. I have also installed a new OS but the problem still exist.

thanks
78 hoggle November 13, 2011 at 6:32 pm: my bb curve only works properly when on charge. when its not charging it will cut out through a phone call or when I use internet and then I cant turn it back on. It seems like the battery no longer fits inside the case??? would that be the problem and what is the solution ?
79 Emily November 13, 2011 at 3:36 am: uhm… i have a black berry curver now for like two wekks. Ever since this weekend a enimen song keeps going off. At the most random times this happens,im afraid it is gonna go off in school pleas help?????
80 Sam November 12, 2011 at 11:31 am: Hi!! my Blackberry is flashing a red light when i attempt to put it on charge or plug it into my pc to try use it with Blackberry desktop manager however when i do plug the Blackberry in it doesnt connect to the desktop manager, it recognises it is in a USB port as the red light flashes again?? I dont think recharging helps!! What can i do to fix this please help??xx
81 Joe November 11, 2011 at 9:36 am: I’d take the battery out and let it air dry for a bit. That’s the only way I know to repair it.
82 Allan Black November 10, 2011 at 2:45 pm: Cleaned the trackball on an 8300 using alcohol with a Q-tip. Later, trackball worked, but keyboard didn’t and screen won’t return after it goes black. Moisture indicator is red (too much alcohol I guess), kinda like some people. Did the battery reboot several times and nothing. Anyway, is it pooched or is it reasonably repairable?
83 ellie -ann November 8, 2011 at 9:10 am: i have the same problem with my bb it will not work its just a black screen the red like will not show its been like this for 5 days now any suggestions

many thanks ……….
84 gopal November 8, 2011 at 8:01 am: i have a blackberry bold 9000.
my mobile is not a showing a memory card i want to know memory slot tray jumper so plz help me .
85 Joe November 7, 2011 at 10:37 am: Jennifer, from similar experience I think that even if you do get it working, you’re going to continue to have problems. I’d get a warranty exchange.
86 Joe November 7, 2011 at 10:35 am: garbageman, I’ve seen this issue with other BlackBerry devices. There doesn’t seem to be quick fix for it. I went and deleted all apps that weren’t completely necessary, and it seemed to help a bit.
87 garbageman November 6, 2011 at 4:15 pm: My girlfriends BB Curve 9330 will not stay locked we have tried doing the battery pull and still nothing. Any other ideas or is it just done with?

Thanks
88 Jennifer Noriega November 5, 2011 at 12:57 pm: I have a BlackBerry Torch 9810. My problems started with it freezing, so I did a battery pull. Then I woke up one morning after letting it charge over night and it wasn’t on. I did a battery pull and it got stuck 3/4 of the way through reboot. I pulled the battery again, and it still wouldn’t fully re-boot. I hooked it up to my computer in the hopes that it would recognize it and ‘help it along’ with the reboot. This didn’t work either. Finally I said eff it, and just let it sit connected to my computer. After about an hour, my phone rang, so it had loaded while I wasn’t watching (talk about a boiling pot of water). So, I was good to go, or so I thought. 2 days later, it went out on me again. It wouldn’t reboot and got stuck at only 1/4 of the way through reboot. So, after a couple battery pulls, I decided to just let it sit like I did before. I set it up to charge, stuck in reboot, and fell asleep. So, it was hooked up all night like that. It was still stuck when I woke up, so I did another battery pull. Now it won’t respond – at all. No red light, no connectivity to the computer, nothing. Does anyone have any advice? Or am I stuck calling in my warranty? Thanks in advance.
89 Joe November 4, 2011 at 9:29 am: Marvin, that’s how I lost my Curve. Here’s my tale. Maybe something here can help you. http://www.bbgeeks.com/blackberry-issues/my-curve-died-this-weekend-883669/
90 Joe November 4, 2011 at 9:28 am: Hunter, here is my tale of when something similar happened to my BlackBerry: http://www.bbgeeks.com/blackberry-issues/my-curve-died-this-weekend-883669/

That worked temporarily, but eventually I had to replace it.
91 Samantha B November 3, 2011 at 4:41 pm: hi my bb9300 keeps deleting messages after 3 days and i have lost some very important text messages how can i stop this i have tried my options folders but i cant find anything :( plzzzzzz help really urgent to get it fixed
92 Hunter November 3, 2011 at 3:57 pm: Hi, I recently bought a Blackberry Curve 9330 3G from a friend and it worked perfectly fine. The only problem is, when I downloaded an app, I rebooted the Blackberry. After it rebooted, the screen went white & the message “app error 602″ popped up, I reset it again but the message still shows up. What do I do? I’ve tried taking the battery out, but it didn’t help. Is there something I’m missing? I would appreciate any advice or help I can get.
93 marvintrenchfield November 3, 2011 at 3:32 pm: I went to reboot my blackberry by taking out the battery, when i put the battery back in the red light lit up for a few seconds then the normal blackberry logo came up with the loading bar underneath, but after a few seconds the blackberry logo changed into an empty battery with a large red cross in it and now it wont do anything
94 Puneet November 3, 2011 at 9:22 am: I have BB Bold 9780, When i try to take picture with flash, its get switched off.
Can anyone suggest on this.
95 Joe November 1, 2011 at 10:28 am: Amreeta, I suggest reading what I did when I faced a similar, but not the same, issue.

http://www.bbgeeks.com/blackberry-issues/my-curve-died-this-weekend-883669/

I hope that helps, or at least gives you a few ideas.
96 Amreeta October 31, 2011 at 10:34 pm: Hi,

My blackberry won’t load fully. it stops at the ‘e’ of blackberry. and all of my data won’t sync until it is on. What can I do? when i connect it, it says update system but it won’t update the system till it’s on. I’ve tried a new battery, i’ve tried taking in and out my sim. ive tried everything. please help.
97 Megha October 30, 2011 at 7:10 pm: i have a blackberry 8330 and at times my phone rings or vibrates and the LED light blinks but it doesnt show that i recieved a message email or facebook notifcation, i dont know if getting a text or something because it doesnt show up and i dont know whats wrong with it.
98 jade October 30, 2011 at 11:20 am: i have a blackberry curve 8900 and one day it just randomly got this green line on the screen, (white line on black background), which obsures the text. the line doesnt appear when keypad is locked and the screen goes blank. ive done a hard reset but nothing changed. please can you help me get rid of this line?
thanks
99 pandit gaurav sharma October 28, 2011 at 7:30 am: i hve blackbarry bold 2 9700 . when i on my phone then my phone is loading 30% and after this loading my phone is switch off. so can you help me
plz….
grvsharma70@gmail.com
100 Chantelle October 28, 2011 at 4:56 am: Hi,
Iv had my blackerry torch for over 2months now and was able to download apps perfectly and was able to log in with my bb id now all of a sudden it wont let me log in, it says unable to identify log in bla bla. So now i have run out of attempts. Is there any way i can reset my id iv tried changeing my password a few times as i thought i may have forgotten it but still the same result (unable to log in)

Cheers
101 Josh October 27, 2011 at 1:16 pm: Hey I have a curve 9300 I was on it yesterday when it froze I took the battery out then put it in again and nothin happened i left the battery out all night and put it in again this mornin nothing happened. But when I put the battery in or try to charge it it makes a little squealing noise don’t know if that always did it or not! What should I do? Thanks
102 Mark October 26, 2011 at 10:56 pm: I have a Bold 9000. Had it switched off for a couple of months and now despite charging, and trying an alternative battery, it will not start. I have tried removing the battery and also charging overnight. Any ideas what it might be?
103 FRUSTRATED October 24, 2011 at 10:39 am: I was playing music on my blackberry 8520 and it froze the trackpad not scrolling the keypad not working can’t answer calls or nothing. I rebooted it like 10 times and it still is frozen what do I do?
104 kimmy October 24, 2011 at 8:32 am: i have the Blackberry Curve 8520 and just at once it stopped working. none of my buttons are working and neither is my trackpad! i cant scroll or click anything! ive pulled out my battery several times, and i have let my phone sit in rice for a whole night even though the indicator strips say its not water damage. help please!
105 Aqsa Ashraf October 24, 2011 at 3:43 am: Heyy
my phone was on 2% so i thought i would charge my fone. when i plugged my charger in, it wouldnt charge at all. i tried it with 3 different chargers and none of them worked. i pulled my battery out hoping it would work but it didnt so i left it to charge all night but nothing happened. ive tried that like 10 time but still nothhin! PLEASE HELP! im dying without my blackberry :(

btw its a blackberry curve 8620 :D xxx
106 Jan October 23, 2011 at 3:53 pm: I have a Blackberry Curve – at times I am unable to ‘Retrieve Content’ in an MMS message that contains a photo. While other times end users are unable to retrieve a photo sent by my phone via MMS. How may I improve upon this situation? Any ideas?
107 Jordanne October 23, 2011 at 1:45 pm: Hi, my blackberry is working fine but when i send a text message the letter -(i) isnt showing up on other peoples phones, its completely missing them off? i have changed the font and put it back to factory setting but still no luck … Any idea’s??
108 Megan04 October 23, 2011 at 11:29 am: Hi, Ive been having a problem with my blackberry Curve 8530, I went to reboot my blackberry by taking out the battery, when i put the battery back in the red light lit up for a few seconds then the normal blackberry logo came up with the loading bar underneath, but after a few seconds the blackberry logo changed into an empty battery with a large red cross in it and now it wont do anything. Ivve tried taking the battery out several times and connecting it to my laptop but nothing will work. HELP ME PLEASE
109 Marvin Ray October 22, 2011 at 11:28 am: please help me i have a blackberry 8330. its all the way dead and wont come back on at all and when i try to charge it the red led light comes on then the battery with the lighting bolt pops up and it goes right back to the led light i have no clue what to do i have tried taking the battery out but that isnt working please help.
110 Evie October 22, 2011 at 11:03 am: The BBM, Facebook, Email, App World and internet has just stopped working one my blackberry 8830. I’ve taken the battery out and put it back in, turned the connections off and trhen on again, re-bouted my phone, connected to a differnt Wi-Fi and nothings working. what should I do??
111 valencia October 20, 2011 at 7:10 am: hi iam using a bb 8520 curve. i am struggling to get it to charge. when i insert the charger, the red flashlight gives me an indication that it is “charging” but that is not the case. i have tried charging via the laptop, pulling the battery, but nothing works. what should i do? my phone is completely off because the battery died.
112 beth October 16, 2011 at 10:16 am: my blackberry curve 8520 has frozen on my theme wallpaper and the animation is moving but i cant click any buttons, recieve calls or texts! what do i do?
113 Clairey October 15, 2011 at 2:05 pm: guys, i need help i have a bb bold 9780, on thursday night i went out and couldnt charge my BB at the time so i just left it to die, SUCH A BIG MISTAKE </3 ive tried to charge it all day doing the battery pull taking the sim card out EVERYTHING nothing is working!! im getting sooo frustrated its not doing anything! only flashing this stupid red light sometimes. not coming up with the lightning bolt. NOTHING please help! :(
114 rishab October 12, 2011 at 12:52 am: i hv bb 9700 bold it automatically restarts…. so wht should i do…?
115 Beth October 11, 2011 at 4:03 pm: i have a blackberry curve 8520 and i havent had it a year yet. it recently keeps having funny moments where the scroller doesnt work or i cant click on cerain things. now? it wont even switch on but everytime i do the “battery pull” i have a green LCD light and i cant do anything with it. please help :(
116 gerald smith October 11, 2011 at 11:06 am: hello, the problem i have is that when i turn off my bb torch 9800 ,the battery still runs out through the day. now i have to pull the battery everyday because i don’t want to lose any battery life. what can i do as i heard if you pull the battery too many times, your memory gets wiped.
117 shaunna October 10, 2011 at 9:30 am: Hi, I dropped my blackberry pearl and when I turn it on now it keeps sayin SOS Insert SIM Card, my sim card is inserted. Do you know how to fix this?
118 Noelle October 8, 2011 at 7:14 am: Hi ^^ my blackberry curve 8520 has been frozen for a few days now and ive already tried the soft reset and the hard reset but it still wont work. My original background wont come up, i can’t move the trackpad or even type on it ><
119 Kerry October 6, 2011 at 12:12 pm: Hi, basically i dropped my blackberry and a car ran it over :S
Its still vibrating if someone calls or rings but the screen is white with a black splodge in the top left corner.
Whats wrong with my phone? Do i just need a new lcd or is it more than that? x
120 megan atkinson October 4, 2011 at 2:19 pm: my blackberry 8520 wont turn on at all, but the red light flashes for a little while, i havent dropped it or anything its virtually brand new, the red light flashes on average for about 1 minute then goes back off? i have tried resetting but it is still not working! what shall i do?
121 mike October 2, 2011 at 3:34 pm: i have a bb curve 9300 and i updated it to get the new software. since then my camera doesnt work it says i have other applications open, but i dont. i tried holding the menu button down to see which apps are open but just the basic ones are open (phone, bbm, browser, home)
what can i do to make my camera work again!! please help!!
122 wakey BB October 2, 2011 at 3:23 am: i left my bb to charge last night. when i woke up i found my bb on the floor and it wont turn on at all. when i charge it a red light comes on ? and when i try n open the phone a red light comes on and it wont turn on at all and wen i turned to remove the battery and open the phone the red light comes on for 20 sec. i left it charge for like an hour bt stil nothin jst a red light when i start charging it . what does this mean ?
123 Tamara September 30, 2011 at 7:26 am: Joe….Fixed it last night. Needed a new battery (duh) Thanks for the website and have great day!
124 Tamara September 29, 2011 at 3:47 pm: Hi, have a BB8520 and having the black screen steady red light issue. Performed the hard boot, and it’s still black with red light. This happened after downloading an app called MP3 Ringtone Gold. Kept getting prompt wanting me to allow it permission to listen to calls every time I tried to start the app. So, I allowed permissions going to options-applications – and selected approve all. Then no more prompts, but could not locate any files on phone even after allowing it to scan all folders for files (200 mp3’s on memory card) – and it could not find any files. Then I also allowed for the phone to clean up memory and put the icon on the desktop for that. An hour or so later it went black and I can’t get past the black screen after hard booting 3 times with 5 minutes before putting battery back in. HELP! And THANKS, it must be a crazy world for people like you all helping people like me. It’s my 1st smartphone I will stay away from apps after this 
125 sophie September 29, 2011 at 1:24 pm: i try to subscribe to get a ringback and it always tells me “Error 100″ how do i fix that?
126 Fred September 28, 2011 at 9:46 pm: I have a broken pin on my battery terminal of my blackberry bold 9650. There are supposed to be 4 pins, now I sadly only have 3. Where can I get the little black piece that has the four pins so I can resolder it to my phone? Thank you.
127 Tiffany September 27, 2011 at 6:27 pm: okay so i have a blackberry torch and today i went to unlock the screen and the screen stayed black but the keys are lighting up and i have tried taking out the battery and it still wont work! what do i do?
128 arif September 27, 2011 at 1:27 am: Dears! I have Blackberry Curve 8520, i am trying to download applications it always says (Turn On Radio).
thanks
129 Jade September 25, 2011 at 6:21 am: hi I’ve had my blackberry for a month now, and my BBM is finished I’ve tried texting 441 monthBB but its not going through I have about £10 credit even when I text friends and family my text don’t get recieved by them what should I do????
130 Crystal September 24, 2011 at 11:52 pm: my blackberry curve went dead last night i left it like that and decided to charge it this morning for like 4 hours and it wont turn on its completely dead and only a red light comes on for like 20 sec. and then it turns off and that’s it it wont do nothing else!
what should i do?
131 farhnaz September 24, 2011 at 3:23 pm: hello my son has a blackberry and deleted a file called documents to go not knowing wot it was and now the icon rows have gone can u please help me get them back on his blackberry curve 9300 thank you.
132 tiger September 24, 2011 at 12:35 pm: ive got a blackberry curve 9300 and me scroll aint working at all i need to get all of me contacts so i can put them on me sim but i cant any ideas?? ive tried everything….taking out the battery leaving me phone for a bit and leaving the battery out for a while and nothing :/ help i need me phone workiong!!! any ideas anyone??
133 GrandpaBob September 19, 2011 at 9:36 am: I have a Blackberry Curve 8530. I have an issue with the unit rebooting and the battery draining instantly and completely, even from a full charge. This only occurs whenever I’m using the network for voice calls (inbound or outbound) or sending e-mail. I can do everything else with the phone and the battery life is not adversely affected. I turned of the network capability to see how long the battery would hold out if I didn’t use the voice calling. I texted, played games, checked facebook, went online, took pictures, shot video, etc. and did not drain the battery. I kept it off the charger for a full 24 hours and the battery still had almost 50% power. Then I turned the network back on, placed a call, and was shot down dead within seconds.

What’s wrong with my phone? Please help if you can. Thanks!
134 kahleb September 18, 2011 at 5:09 pm: i took my batterey out of my blackberry and took the sim card out to see what gg bite the card was and then ut the card back in and the battery back in to and now my phone will not turnn on and a redlight on the phone keeeps flashing 4 times then stops then 4 times the stops i dont know what is happenning but please help me?
135 Sally September 18, 2011 at 2:55 am: my blackberry has a dead battery and the charger won’t work. I’ve tried alot of chargers but it woldn’t help it turn on what can i do?
136 Daniel September 16, 2011 at 4:45 am: hello please i have a bold 9000 but i cannot view the files on its internal memory or on my memory card as in the videos, pictures, and music, when i connect with the computer everything is there but nothing is seen on the bb or even when i tek a photo or video i still cant acess it after wards please help me!
137 Brennan_2011 September 15, 2011 at 3:42 pm: hi, my blackberry curve 9300 keeps showing me a blank, white screen. when i take the battery out and put it back in the wee light flashs red for about 3 seconds and then the white screen just comes back on. please help i really need this problem sorted ASAP, thank you.
138 kegbeyalegbemi September 15, 2011 at 7:39 am: pls whenever am charging my bb storm 9530,and d battery is flat it will just bring a sign x and i dnt nw wat to do
139 emily September 14, 2011 at 12:50 pm: my blackberry curve is going realy slow! it wont let me go on settings, it now wont let me go on bbm because when i click on it, it comes up with a white screen and wont let me do anythink accept go back to the homepage, i have taken the batterry out so many times. also my o p l i k m and backspace keys wont work, sometimes they will start working and then eventually stop again! please help me i cant cope without my blackberry. i have though about getting a new phone but i dont want to, please reply back to me if you can thankss so much, or if you can please email me on emilym1998@hotmail.co.uk thankss!
140 Presley Brady September 13, 2011 at 11:10 pm: My phone was being slow and not loading very quickly so I turned it off and took the battery out and when I put the battery back in and tried to turn it back on the screen was black. It did turn on because it indicated when I received a text message and the red light would blink.. everything works but I can’t see the screen.. can you help, please?
141 Chloe123 September 13, 2011 at 1:55 pm: Hi there, i have a blackberry Curve 8520 and its brand new, not been used (recieved as an upgrade) when i first got it , i got it out and turned it on looked about and turned it off again, but never got round to using it properly, its now been a couple of months and i got it out the cupboard, and the blackberry willnow not turn on? there is not lights, and no lights when plugged to charger! i have taken battery out and in again, but cant think of anything else? the only time i get a red light is when it is plugged to my computer but it still will not turn on.. there is just a single red light in the corner… please help!!! or any suggestions!
Many thanks!
Chloe.
142 Shaheera September 12, 2011 at 9:53 am: heyy i have a curve 8900, i dont know what happened to my phone, but the the screen of my phone has gone totally blue, and like its fine when i use bbm but other then that everything is like hazy blue and its not being fixed, people have told me its a software problem, but what is it really ? can i fix it..
143 Sarah September 11, 2011 at 8:56 pm: My friend gave me their old blackberry curve. Im with bell and the phone is with rogers. I got the phone unlocked but i still have no network. It just says SOS. I’ve tried the blackberry pull, but it still doesn’t work. HELP.
144 Hannah September 11, 2011 at 2:19 pm: Hi there, I have a BB Curve. I performed a system reboot as the handset requested but the phone only reboots 3/4 before freezing. How can I fix this so I am able to use my phone again? Many Thanks
145 Billy September 11, 2011 at 8:58 am: i have reebooted my blackberry curve and it wont turn back on ive been waiting about two hours and all i see is a black screen
146 claire September 9, 2011 at 3:32 am: i have a blackberry 8520. i downloaded something off the bb app world and it asked me to reboot so i rebooted and it froze 3/4 of the way it got sent off for repairs and they couldnt evan fix it so my new one came today i put the battery in and the same thing has happened? can anyone help.. could it be the batter?
147 Jack September 7, 2011 at 4:43 pm: Hi, Ive just got my Blackberr Curve 8520, and ive downloaded BBM, but whenever i add someone on it it says Waiting For Authorization. but when i ask them if they have had an intive they sday they havent had one. What do i do??
148 fuzzywarmapples September 6, 2011 at 3:49 pm: I have either the 8520/8530 Curve. Two days ago in the middle of playing music the screen went white. I popped out the battery and the restart was extremely sluggish. I popped out the battery again and since then the phone will start up ( load hourglass and flash the “BB” logo) and shut itself down again- continuously retarting and shutting itself down until the battery drains. Please advise. Thank you. Question Submitted: 9/6/2011 Contact: fuzzywarmapples@gmail.com
149 sun September 5, 2011 at 3:42 pm: hi, my phone does not turn on at all nor does it connect to my laptop. please help
150 Rodi3d September 4, 2011 at 8:29 pm: what will happen if i pull out the usb cable of my blackberry when installing blackberry app world via pc
151 Aditya September 2, 2011 at 2:19 am: i have a blackberry bold 9780 and in india How can i swtich off my phone as we have different network providers so if i want to remove my sim card and insert a new sim card as i could switchoff full this phone so kindly help me.
152 Sue August 31, 2011 at 8:34 pm: My Blackberry will suddenly just turn off and the red light on the top right hand corner will light up. Sometimes when I’m trying to answer an incoming call, it will also suddenly turn off. Please help!! I love my blackberry too much to give it up!!
153 Jeff August 31, 2011 at 11:11 am: I have a blackberry storm 9530 and the blue led will not turn off until the phone is turned off. I have tried everthing, wiped phone, pulled sim and memory card. I have downgraded the OS and then upgraded it back. I have pulled battery and let sit overnight. I have turned the bluetooth off and one. Please help it is driving me crazy!!!!
154 Abdulrahman August 30, 2011 at 7:08 am: My Blackberry Torch is charged and functional but recently it started to shutdown unexpectedly and the red light would flash constantly and it would even appear on another side beside the regular red light. The screen shows the blackberry loading screen really faded away and then shuts down again in a couple of seconds. This happens constantly. please help
155 Kai August 29, 2011 at 7:50 pm: whenever i try and call someone it says “call failed”, i did the battery pull and has reseted my blackberry (wiped out the data) BTW ig a blackberry pearl 8120
156 Haya August 28, 2011 at 6:25 am: I have a a blackberry 8520 my sister accidentally droped it and now all the pictures are sepia colored and striped plz help?
157 John Doe August 27, 2011 at 7:41 pm: Hey cooper your forum is awesome dude keep up the great work! i was hoping you may be able to help me. I have a BB 8530 my screen has gone black and shows nothing. When i do the battery pull i and put it back in it shows the hour glass and red Led light but then goes black again and the screen doesnt show anyhing. Can you help me in any type of way?
158 amie4554 August 27, 2011 at 3:47 pm: i have had my blackberry curve for a year now and i havent had any problems with it… until now. it is doing this thing where the ‘A’ key is constantly locked and it presses it all the time even when i arent typing. please help me as i dont want to get rid of my blackberry!
159 Domoboy1999 August 25, 2011 at 5:18 am: I have a blackberry bold 9000 i got it 2 weeks ago and the next day i put a sd card in then i saved all my photos in there but when i took it out my pictures doesn’t save even when i put it back in then it can’t it doesn’t work sooo how do i save it back on the blackberry system not the sd card and even videos and music
160 kelsey12 August 24, 2011 at 4:36 pm: i had my phone- blackberry 8900 in my bag and i went to check the time and my screen was white!
i’m sure its gotten wet because you can see it inside the screen!i cant find anyway that can replace it and i only got it not even 2 weeks ago:/
it sometimes flashes normal but then goes white agin…
i’ve even tried hairdrying the back of the screen to drie some of the dampness of it! please help, my mum will kill me if she finds out!
everything else still works fine becuase i’ve been getting messages, and notifications on facebook:(
many thanks.
161 HINDERS August 23, 2011 at 5:39 pm: please help me brother! ok ,i have the BB tour9630 and i was having the issue where when trying to use the camera it would give me a message saying”error,try closing other apps first then try again” and that was just annoying but not too serious because it would fix itself after a batt pull, this last time it did it, the damn thing wont turn back on! i just get a black screen and the red light flashes once, pause, then 3 or 4 flashes i cant remember. i tried everything… i pulled the battery like 50 times,also tried to do a batt pull while on the charger,i tried removing the SD card and battery pull.i tried pulling the SIm card and i cleaned it with an eraser as well a clean white new eraser. i download the CD that came with the BB so i could try and reboot from the comp,but it would show that it was hooked up,i took it to my carrier and they tried on their comp and system and it wouldnt either. please help with any ideas cooper,i have like 500 contacts on it that i will lose if i buy a new phone and some are irreplaceable, seriously!!!! i have not DL any new apps or anything like that recently so i have no idea what it could be.. when i put it on the comp it wont let me back any of it up since it cant find it :( if you have ANY ideas i will try them please help!
162 kirs August 22, 2011 at 8:59 am: I just came back of holiday from spain. Now my (blackberry 8520 curve) bbm or internet will not work! please help
163 todus August 22, 2011 at 5:58 am: my blackberry 8520 does not charge again help me out please
164 bonia20 August 21, 2011 at 12:16 pm: Hey i have a balckberry bold 9780…. my battery died and phone went off! i put ma phone to charge ans switch it on bt now this blanck page comes up and says app error 606 reset. I click on reset but it keeps tlling me to do i over and over again…. cant even go to my menus…. plees help
165 Danielle August 17, 2011 at 5:35 pm: my speaker on my blackberry just stopped working so i took the battery and sim card out and put them back in but when i did it was saying insert sim card so a ened up having to get a new sim card and when a did the speaker was working again but iv only had this new sim about a week and the speaker isnt working again i cant hear when i phone out or when people phone me unless my handset is it . please help
166 Jessica August 16, 2011 at 8:17 pm: Okay, so i purchased a used blackberry style 9670 about a month ago, and it’s less then a year old. One day i go to plug in my blackberry to charge it and it reboots itself. Since then it reboots everytime it starts back up, it will get to the main screen long enough for me to send one message, then reboot itself again, over and over. So i looked online for solutions and a few comments told me to do a reset. so i reset it using this loader thing, installed the O.S again, restored all my files, and redownloaded my apps. i’ve done this twice, this last time i noticed that when it connects to my phones internet system, the one i pay an extra 60 dollars for a month, it get’s all fucky again. it’s extremely frustrating, and now it’s doing it again. PLEASE help me. i’ve pulled the battery a hundred times, i don’t want to to another reset if i can help it, and i definitly don’t want to spend another 500 into a new blackberry. Please tell me there is a solution.
167 Samera August 16, 2011 at 1:08 pm: hi i have a blackberry storm 2 which other battery of blackberry can i use to put into my phone as my battery is no more available are all blackberry batteries same? Or do u know which can be alternative for me to use.
thanks
168 Bader August 14, 2011 at 9:49 pm: I have a blackberry Bold 9780 everything works fine but i cant call anyone or recieve calls same with txts but internet still works camera media player even the ebook reader is there anyway i can fix it before i have to pay for repair? :/
169 katie August 13, 2011 at 10:43 pm: right i have a huge problem! i have a blackberry curve 8500 and i got it in january and havnt updated it.. so i plugged it into my computer to update and it was all working fine and then an application error came up on my laptop and the instalization froze.. so i disconnected my blackberry from my laptop and then it started reebooting and when it had finished it flashed a really quick message and then went to a plain white screen which said ‘app error 205 reset’ ive done this several times and it keeps going the same thing please help!!!
170 Jojo August 12, 2011 at 4:40 am: after deleting a few downloads my blackberry curve came up with the reboot options so i decided to reboot it and it wont turn back on it just has a blank screen and it says reload software:552 what do i do?
171 Dan August 10, 2011 at 4:37 pm: I just updated my BB Curve 8900 to the latest software using the blackberry desktop software, and now for some reason after the final reset my phone will not turn on. I waited an hour, just in case, after which i removed the battery and performed a hard reset. This has done nothing. The red LED will occasionally flash, or at longest hold for about 10 seconds, but the phone still wont turn on.
172 Nikki August 8, 2011 at 7:18 am: My blackberry wont let me phone out or send txts. ive tried wiping the memory and still its like its not connected to my service provider. Please Help!!!
173 B1234 August 7, 2011 at 9:41 am: my phone died last night and now it won’t charge and the camera flash stay on when the battery is in and you got it plugged in. what do i do to fix that
174 mateo August 3, 2011 at 12:06 am: why my bb curve 9300 have a wifi but cant connect to the web? Always say, please contact your service provider…… help pls
175 Najaf August 2, 2011 at 1:13 pm: Hey .. i have a storm..everytime i pull the phone out of the hoslter the back light goes away.. the keys light up and phone seems to work but cant see anything ,…please help me
176 hayley August 1, 2011 at 7:29 am: Hi, I deleted facebook off my blackberry curve 8520 and it came up restart so i click restart but when it came back on i have a yellow star next to my volume icon and an X next to the signal icon. Also i have no usage in my key pad it’s like it has completely frozen i only got this blackberry yesturday and i haven’t drop it or let it near water. This happened to my other blackberry the same one as this which i took back and they gave me the new one which i recived yesturday. As it has happened twice now i’m thinking it’s a general thing that could be solved? Please help.
177 beccc August 1, 2011 at 5:12 am: my blackberry 8520, keeps constantly rebooting itself, it gets so far through and starts all over again, any help?
178 Natalie West July 30, 2011 at 6:24 pm: I flew to Canada from South Africa, and on the way there we stopped in Londen and my blackberry was working fine but low on battery, and then we came to Canada and it was low on battery still so I charged it onto the computer and then I stopped using for a while and it’s been about a a week and a half and I it was completely flat on battery, I charged it for the whole day and the red light DIDNT go on, when I turn my phone on, it doesn’t go on, the chargers light was on, but it doesn’t seem to charge or anything, PLEASE HELP ME!!!!
179 help:( July 30, 2011 at 5:43 pm: i have a blackberry torch and the back lighting was flickering on and off last night, i woke up this morning and the backlight isnt on. its so dim that i cant see anything, the only way i can see things is if i hold it up to a light and even then i can barely see anything. also, the green LED light is flashing but my battery is fully charged. i cant replace it, i cant afford it even with insurance. do you have a solution to this?? please!
180 adnan July 30, 2011 at 7:26 am: I have Blackberry bold 9650 from Verizon . I like to use it in Bangladesh. I type more then 10 time wrong MEP code. Now where should I type MEP code? Is my mobile is blocked for my country network. How should I open it?
please e-mail me,
kibriaabedin@Yahoo.com
181 JuJu July 29, 2011 at 9:53 am: I have a 8900 i was using my phone i locked it then when i tried to open it again it froze. i removed the battery and now everytime i try to enter the password it just write random letters and wont unlock the phone. Plzz Help!
182 Bethanyx July 28, 2011 at 4:23 pm: hello, i cannot find the answer to my problem anywhere else.. my blackberry bold 9000 was being slow so i rebooted it. ever since, my bb will connect to a wi-fi but when i go on my browser, it takes ages to load and then before anything can load it says ‘unable to connect to the internet, please try again later.’ it was pre-owned so i dont know if someones done something to get the internet on, and i’ve got rid of it?! :S heeeelp pleasssseee!
183 Katie July 28, 2011 at 5:22 am: Hello, my Blackberry Bold 9000 has decided to die on me. I have done the battery pull and let it charge for 36hrs+ but I just can’t get it to turn on after trying these. When I plug it in to charge it just flashes the red LED light so I’m hoping this means there’s still life in it. Do you have any other suggestions of what I can try?! Many thanks in advance!
184 Sean R July 26, 2011 at 9:06 pm: Please help, i have a blackberry 8520 and the camera is no longer working. every time i try to put it on it says “could not start the camera. close other applications and try opening the camera again”. i first thought it was a storage problem so i deleted most of my music and then it still didnt work, i deleted 2 applications and it still didnt work. i need help ASAP
185 Ankit July 25, 2011 at 3:18 am: I want to know how to access data services over wifi. I can only access browser over wifi but emails / app wont work.

I used Bold 9700 with OS 6.
186 Brennin July 21, 2011 at 5:12 pm: My brother took my phone and dropped it and the battery fell out and i put it back in and it started to reboot but once it gets to a point it stops and wont go anymore please help me i dont have the money for a new phone
187 Kathy Dannel Vitcak July 19, 2011 at 7:07 pm: Can I use my Blackberry Storm as a music player only? I have turned the phone off, but want to use it as a music player…can I do that. I admit, I snagged an iPhone the minute I could…
188 kiran July 19, 2011 at 1:30 am: My phone got wet into rain. I picked out battery and let it dry for hours. but now my phone gets stuck after i reboot it. When the phone is starting again it gets stuck at one particular point(at verifying security point).
Then it goes blank.shut down. then it doesnot boot/start till i pull out battery and put it again.
Help me! What should i do?
189 nina July 18, 2011 at 10:54 pm: i tried to on my bb but the red light appear so many time even tough i already charge it so many time.please help me
190 bella8654 July 18, 2011 at 9:59 am: i have a blackberry bold 9780
i started charging it yesturday because it said battery drained, when i plugged it in it started to restart like normal but the suddenly it cut out and went to a white screen, and its stayed like that. ive tried everything, ive tried pulling the battery, plugging it into the computor, plugging it in the wall again, and ive done the whole wait 30 second thing but everytime it goes to the white screen. what do i do? ive been told i might need a new battery?
191 ashante July 17, 2011 at 4:36 am: my blackberry curve 8520 wont turn on all it says is ‘reload software:552′ and i dont know what to do ive taken the battery out , plugged it on to charge , plugged it into my computer and nothing is working please help :(
192 milton July 17, 2011 at 4:06 am: same as richard sawyer problem…plz help
193 milton July 17, 2011 at 4:04 am: i have a bb8900 and after going to sleep one night i awoke the next morning with the phone completely dead ..thought it was just drained so i plugged it in for couple hours. nothing happens it wont turn on.whenever i plug it in all happens is a red led flash and a battery sign on the screen with red x trough it…plz help…i love this phone
194 Debra Namias July 17, 2011 at 1:58 am: Hello: Is anyone familiar with a circle, a square, and a triangle inside a rectangular box inside a circle with a line through it and the number 567 in reference to downloading software on a BB 8310 from the RIM site?

My BB is locked up. Removal and replacement of the battery is unsuccessful. Any tips on how to resolve this concern?

Thanks, Debra
195 Mari July 16, 2011 at 12:58 pm: So I don’t know how this happened but I got home and my blackberry keyboard stopped working, I can’t unlock my phone or use my keyboard/trackpad in any way.. my phone is working though and I get calls and bbms and text messages but I can’t pick up any calls or see any messages. Is there any way to fix this.. SERIOUS PROBLEM PLEASE HELP!
196 Ahmed July 16, 2011 at 6:37 am: Hi, i bought a 9700 at first it took a long time to charge and turn on, the guy who i bought it from said it was a new battery but it runs out quickly have to charge it once a day if i use the flash when taking a picture the phone turns off and battery is lower than before and when i play music it it runs out quickly, i tried someone else battery and if i take a picure with the flash it still turns off, also sometimes the battery suddenly goes from full to totally empty and starts flashin an i have to rempve it an restrt it an its full agen
197 Jimmy_Dodger July 16, 2011 at 6:07 am: Hi, I have managed to connect my Storm 9500 media player to my car bluetooth but I cannot turn on the music player because I have the bluetooth connect/disconnect icon on the screen and cannot remove it without disconnecting from bluetooth… please help?
198 eeekk.. July 15, 2011 at 7:43 am: i have the blackberry curve 8250 and i lost my charger so i am charging it via the computer and its not turning on and its constantly got a red light on and i have no idea whether its actually charging or not
199 teescholes July 14, 2011 at 11:30 am: i have a blackberry curve1 8530,when i bought it it worked fine for about 3months but some days later it suddenly shows voice dialing.the funniest part is that it calls my contact unknown to me and the service provider exhaust credit on my phone without calling.somebody help me am at a cross-road
200 ISHITA BHARTI July 14, 2011 at 5:42 am: I HAVE PROBLEM WID MAH BLACKBERRY-9520
ITS TOUCHPAD IS NOT AT ALL WORKING,IT GOT HARD AND MY PHONE IS NOT ABLE TO PEFORM ANY FUNCTION.
I HAVE NO IDEA WHERE TO CONTACT FOR THIS PROBLEM,ND HOW CAN MY PROBLEB BE SOLVED..PLZ HELP ME OUT ….
WILL B WAITING FOR REPLY …
201 G-Rob July 14, 2011 at 3:41 am: I have a Bold 9000 that just wouldnt power on, all i see a green light which comes on for a couple seconds then disappears. The same battery works fine in another 9000.

Does this mean the phone is finished?
202 anisha July 13, 2011 at 6:03 pm: ha i have a bb and it has stop working all together with i charge it it well never black out and it only says no pic 554 and i have never had this problem before and i cant take it to the store and get it looked at because i took the tape off the back of the battery and i got the phone form my sisters dad for 80 dollers so what should i do help me
203 gfgfh2220007 July 13, 2011 at 4:04 pm: shows exactly much of a piece of sh i t blackberries are when everyone “pulls the battery” and thinks its normal. the one i have now is my third and the last!
204 Tyler Fallon July 13, 2011 at 11:31 am: Hi, My blackberry has been working great for two weeks, 8530 curve. I fully charged my phone last night, and the phone died in roughly two hours and stated battery drained, shutting down handheld. I went home and plugged in my blackberry, a red light flashed twice, and now no lights or activity are on the blackberry. its just on the charger, completly black. what do i do?!
205 Alam July 13, 2011 at 1:38 am: I have bb torch only 1 month old. Its work fine but from last 2 days battery discharges very fast. I s anybody can help me to overcome this problem.

Thanks and regards
206 macaulay July 12, 2011 at 4:07 pm: i have a blackberry 8520 and when it first comes on the scroller works fine but after about three minute it just doesnt let me move it but i cam click on thoing and type so if i then take my battery out and restart it it does the same thing again what can i do to stop this happening ??
207 Richard Sawyerr July 11, 2011 at 12:09 pm: My bb 9700 went off, when i fixed it on charge the red led indicator flashes the screen lights up but a battery icon displays with a red diagonal line on top of the battery icon thats all. what should i do?
208 Simão July 9, 2011 at 10:49 am: My BB Curve 8900 has a problem…. I have it for 2 years and today when I arrived home it was turned off. When I tryed to turn on, couldn´t do it… toke off the battery and put it on, and a red light appeared, then a blank screen with a clock running and then a message saying “security tests passed 100%”. The keyboard was blocked and couldn´t unblock. And had no network also! Can anyone help me?!
PS – already tried to take off the SD card…:-(
209 Confused! July 8, 2011 at 1:40 pm: i recently had to send away my blackberry curve 8520 as i was having problems it was then sent away to get fixed and i received a new one as the old one could not be fixed when i put the new bb on to charge a battery symbol came up with a red x across it, i have left it to charge for four hours and still nothing is happening. what is wrong with it?
210 hamza July 8, 2011 at 1:21 pm: well, a few months ago my old pictures came back(that i deleted) and then they went after i restarted my phone. i want all my old pictures to come back again. how shall i do that ?
211 Isaah July 6, 2011 at 9:32 pm: Hi there, basically when i put my bb 9300 on charge it works perfectly fine and when i take the phone of the charger in 5 minutes the 9300 will automatically turn off and the only way for it to come back on is to plug the charger in even though my battery is fully charged. please help me out. i was guessing buying a new battery ? reply ASAP .
212 melissa July 6, 2011 at 10:56 am: i have a blackberry curve it will not allow me to scroll and i cany view or send text messages> i took out the battery that did not help> i can receive calls and make calls but nothing else. does anyone know whats wrong with it?
213 lobb9000 July 5, 2011 at 8:40 pm: i have a blackbery 9000 from att and i had it unlocked but i can not recieve text messages ive dont the host routing table thing and i pulled my battery out and all that but i still can not recieve my messages….HELP
214 amy July 5, 2011 at 12:06 pm: hi, my blackberry curve 9300 is fairly new. ive only had it for a couple of months and for a few weeks when i take it outside, it is impossible for me to scroll down and also hard for me to type as everytime i type something, the cursour moves behind the thing i just typed! i have taken it back to the shop that i got it from asking for advice and they said it is a softwaware problem. i dont really believe that so please can somebody hep me???????????????????????? thankyou x
215 Amy July 4, 2011 at 12:41 pm: How long should i charge my new blackberry curve 9300 for the first time?
216 big mama July 3, 2011 at 12:33 am: i have a blackberry bold 9700. it died when i switched phones and i went to turn it on and now it wont turn on. what do i do to fix it? i didnt drop it or anything bad like that it just wont turn on..
217 Alex July 2, 2011 at 2:49 pm: i got a bb and i woke up and the phone is off and the phone is not coming on again. I have removed the battery and put it back, the red light comes up as normal but instead the red light going off and the phone to boot, the red light starts blinking like every 3secs and the phone is not coming on. i have tried removing the battery several times. i have also changed the battery but nothing seems to work
218 Nicole July 2, 2011 at 12:37 pm: The buttons on my keyboard need to be pressed 2 or 3 times and very hard in order to work. And now my ‘r’ button doesn’t work at all! do you know how many words have the letter ‘r’ in them! please help!
219 victoria2767 July 2, 2011 at 8:33 am: my blackberry is stuck on alt mode and i cant get into my phone because i have a password ive tried everything like taking the battery out, turning it off then pressing alt seven times then turning it back on its not working pleaseeeeeeeeeeeeeeeeee help!?
220 Georgina July 2, 2011 at 3:41 am: Charging my blackberry. Unable to turn on and green and red flashing led light – Anyone?
221 heroyuy June 30, 2011 at 6:01 pm: Well the problem is that the web browser default is only set at “hotspot”. There is no other option and I cant change it. Please HELP me. I’m going crazy. I have data plan and because of this I cant use the internet for anything. It keeps saying “This is a wi-fi service. Please ensure your device has an active Wi-fi connection and try again.” This is sooo annoying.
222 Dina Degotte June 30, 2011 at 4:05 am: I updated uber twitter on my blackberry when it rebooted its started loading but then it freezes your help will be greatly appriciated
i did take battery out. but the same happens
223 djprash June 29, 2011 at 11:48 am: Hi iv got a blackberry curve 8520 and for the last three days im having problems restarting the phone when its switched off. It just doesnt turn back on unless the battery is physically removed. Could you kindly help?
224 pieter June 29, 2011 at 6:28 am: i have a blackberry curve 9300 and if i turn it on it loads half and then turns of.
i dropped my phone in the water and only my battery sticker was red (the white sqaure) not the one in my mobile.
does that means that my battery is dead or dat i have a short circiut somwhere on my bb.
please help me
225 Pieter June 28, 2011 at 4:55 pm: My bb curve 9300. I dropt of in THE water and my battery damage was pretty red(THE white sticker) hut when i start my bb it only stays on à few sec mabey more and sOmthimes it starts vibrating.
Can i solve this by buying à new battery?
M.v.g Pieter
226 jade June 28, 2011 at 3:43 pm: hi, i recently got a BB 9300 on contract and i took some pictures with it then after a couple of days i went to upload them to facebook and 2 of the pictures wont show up at all and the third one has half of the picture blacked out, why has this happened. it happened to me on my old blackberry curve that i had but i thought it was just cos the phone was old, but now its happened again, what can i do? x
227 Louise BPayette June 28, 2011 at 10:23 am: I have a blackberry storm 9530. i realise on my sms, all my sms from different people falls on the 1st persons sms in my inbox. i cant see the sender n do not know who is msgin me n wen i reply, i dnt see which number it was delivered too, again went to 1st sender msg.
228 Abbie June 28, 2011 at 4:40 am: i havent had my blackberry bold 9700 for very long, and my ‘f’ key has stopped working properly. i need to press hard just for it to work. i could have got something undernieth it or maybe water in it. has anyone got a suggest to fix it? i also have the problem of when i press a key once two or three of that letter comes up. help please?
229 BeckyBROMERZ June 27, 2011 at 12:15 pm: my blackerry screen has just gone blank so i whent to the shop and they said download the thing of the cd so i have and nothing has happened but the other day i dropped it so i think the screen has gonee???????
230 vicky June 27, 2011 at 11:03 am: my blackberry is stuck on ‘alt’ mode and i cant get it off it, ive tried charging it, taking the battery out and everything but its still not working so i left it for a day and its still stuck on alt mode i cant even get onto my phone because i have a password on it and i can only type in alt! its really annoying and i cant use my phone at all, pleaseeeeeeeeeeeeeeeeeeeeee hlep!?!?!
231 thaha June 26, 2011 at 2:13 pm: My blackberry 9780 keeps turning its radio signal off and my battery is completely full i turn it back on but it stays on for maybe 2 minutes. Do you know how to fix it?
232 ravneet June 25, 2011 at 8:51 am: i have a blackberry 9700 and a few days back it got wsod shite screen of death.the white screen dissapears a few times and i cn see my original coloured screen but after 5 mins it again changes to white screen plz help
233 charlotte June 24, 2011 at 4:43 pm: hey my blackberry curve wont work what so ever, the battery wont charge, my bbm works but i cant ring out or recieve calls, text or recieve texts HELP PLEASE!!
234 JohnV474 June 23, 2011 at 3:53 pm: Grace,

Are you trying to charge with either a car charger or USB charger? I have had my phone supposedly charging on these and nothing happens.

I recommend using a wall charger. They work much better.
235 Mully June 23, 2011 at 1:04 pm: I recently had the housing on my blackberry 9700 changed and noticed that it does not give me service on selected areas where i used to get intermittent service from. Kindly advise how i can have this resolved or whether purchasing a new chasis will resolve this problem.
236 Ian Forman June 23, 2011 at 12:55 pm: My torch keeps displaying a bluetooth message ‘connection to computer failed’. How can I stop it????
237 wale June 23, 2011 at 9:17 am: hello people of the crackberry world, i slept yesternite with my blackberry battery three-quarter full. On waking up this morning, i met the phone off and the phone is not coming up again. On removing the battery and putting it back, the red light comes up normally but instead the red light should go off and the phone to boot, the red light starts blinking like every 3secs and the phnone is not coming up. i have tried removing the battery several times. i have also changed the battery but all to no avail. pls HELP!!!
238 arthy June 23, 2011 at 4:57 am: hi , i have balckberry curve 8520. if i take picture, it wont be normal state even after i change the settings. it will still be negative mode. why is this so?
239 mo June 23, 2011 at 1:50 am: hi there
i have bb bold device 9700
since last week
my phone start to be low on battery after several hours
so i decided to change battery bought one and turned out to be same case
then i exchanged the battery with one of my friends battery and it turns out the problem is not the battery its the device
can anyone help me???
240 Tan June 22, 2011 at 8:22 am: Im having problems with my Blackberry Curve, The Charge instantly runs out after a nights chare andI have changed the Charger and battery… Still the same, please help.
241 james June 21, 2011 at 2:19 pm: my blackberry 9300 wont let me text or phone people but it will let me onto the orange home page i have credit on their and when i try to ring 450 or 453 it says “call failed” what should i do because i only bought it like three days ago
242 Jim Reire June 21, 2011 at 9:31 am: The contacts in my BB keep adding a country code to my contact numbers.These only show up when they are dialled, and not in the edit function. Even when I delete them and re-enter, the other country code adds itself again to the number. Means that I have to go to EDIT and add the coutry code I am presently in.Then the numbers work OK. Any ideas anyone?
243 Mark June 21, 2011 at 12:16 am: Hi,
I had an unread message on my blackberry, but it was frozen. I took the battery out, as I usually do when it freezes, but i lost the unread message. Is there any way to get the message back?
244 Grace June 20, 2011 at 1:53 am: Hi,
i left my blackberry to charge over night and it says it is connected but the battery percentage has just stayed the same what should i do? Also it is on red battery.
245 emre June 19, 2011 at 1:25 am: i am currently using a bb 9700 on vs6. my text messages after a certain time turns green and empty inside. i would like to know how to fix this problem. thanks for your help.
246 Dev June 16, 2011 at 3:42 pm: I have a question. On the theme blackberry 6 for the curve 9330 you know when you get a text and the icon comes up under the time? that area is clickable and when i click it when i have a text it opens up the calender. how can i change it so its my texts?
247 HanInDistress June 16, 2011 at 1:57 pm: Hi, I have a blackberry bold and it recently died – I was wondering if there was ANY WAY to get photos or saved messages off it? Its displaying error 517 and won’t respond to anything. I don’t want to completely reboot yet because I wanted to know if I could save anything on there.
Hope you can help
248 Mayya June 16, 2011 at 10:34 am: Hi, I got a blackberry three days ago, and I’ve been trying to figure out how to make it work. So far, my picture messages aren’t sending, and my Blackberry Facebook app isn’t working.

For Facebook, I don’t get any notifications whatsoever sent to my messages, and when I’m on the app and click on notifications, it simply shows me the things I did from the app, but nothing received. I uninstalled the application and reinstalled it, I rebooted my Blackberry, I checked to make sure I was supposed to be getting notifications sent to the phone, all of what I’ve read so far online I’ve done and none of it is working.

Please, what am I supposed to do? For both picture messaging and Facebook?

(My Twitter app. is sending me all notifications)
249 kimberly June 14, 2011 at 7:33 pm: at the signal point the there is something coming sayin sos what that mean
250 riadian June 14, 2011 at 2:20 pm: hi i have recenlty bought a bb bold in white the newest one and i seem to have lost the on screen off button does anyone know how to get it back
251 Chris June 12, 2011 at 3:11 pm: I have my new blackberry 3G but for some reason it eont connect to the internet and next to the wifi it has a white line and not a green tick mark. Can you help me?
252 Paul June 11, 2011 at 5:27 pm: Hi there, I have a blackberry torch and only recently the blue indicator light on the top of the handset has become stuck on. I have tried absolutely everything you can imagine but the only way i can get this light to turn off is to remove the battery itself from the handset. Do you have any idea what this could be?
253 adriana June 11, 2011 at 2:29 pm: my blackberry 8530 just froze after a reboot,it goes from the blackberry loading screen to the boost mobile screen and it just stays there it doesn’t do anything else no matter how many times i reboot the phone,please help me is my work phone. thank you
254 Ashleigh June 10, 2011 at 1:56 pm: hi. i have a problem with my bb battery. i charge my phone everyday and it says im over charging it, then i got a notice saying my charger wasnt working, and now my phone wont turn on, im not sure if its the charger or my actual battery, what should i do?
255 Sonam June 6, 2011 at 12:27 pm: My blackberry torch is asking for the network mep code, i have tried to dial some codes but its still not working, what to do? Pls help..
256 Liz June 3, 2011 at 2:40 am: Hi, my bb app world has been playing up! its driving me mad! When i type in my pin it comes up with ‘An error has occurred, Please try again later’ ive tried pulling battery and resetting nothing seems to work! Please help x
257 eric June 1, 2011 at 7:57 pm: ay i have a blackberry 8330 for boosmobile and it frose with the loading sign so i took the battery out like ushally and this time would not switch screen just stayed like that please help me if you know how i can fix it i tried the reset an all that nothing works man bplaya6188@yahoo.com if u can help no bull shit please
258 Mo June 1, 2011 at 8:10 am: Hello , my blackberry 9700 bold red light is not working anymore ? how can i fix it?
259 shailendr May 31, 2011 at 8:43 am: my incoming calls of blackberry 9000 is not working properly.people says that why did u switch off your phone but i have switch off it and out going calls are working properly.
260 lauren May 30, 2011 at 1:15 pm: Hi
Last night i dropped my blackberry in the bath and i only managed to get it working to by drying it with a hair dryer. It is working fine but my messages arent working and it isnt my network/sim. I will write a message and i can see it writing, i then send it and it isnt in my conversation but my balance come up so it obviously sends. I then hear the noise to say i have a reply. I go onto my conversations and someone’s name is lit up as if i have a message but it is still my old messages.. Help!!
261 Raasyid May 30, 2011 at 6:10 am: I rebooted my blackberry as usual and when it finished rebooting it just turns black on the screen and flashes red light for maybe a long time on the right side of my bb 8250. please help out
262 Jake May 29, 2011 at 4:40 pm: Yeah im so depressed about my blackberry curve 8520 the touch pad to go up and down is screwed you the blackberry is practically brand new i just cant understand , now water in contact with the sensor maybe a problem as i remember get the touch pad button a little wet after texting once having a shower if any advice or answers id be over the moon to fix this stupid problem , thank you
263 Melvin May 29, 2011 at 9:47 am: Hi Mate….Please help me as My blackberry 8830 is not making any out caals neither receiving any incoming calls, when someone tries to ring me….other person hears a messege that “The phone number you are trying to call…is correnty switched off”…however thats not the case as its always switched on…..I have pulled the battery out multiple times and put that back in…stll no joy…It happend couple of months back as well….then I checked all the settings…and finally I changed some setting option and it started working….but now I have forgotten….how did I fix that ?….Can you help me….as I know its something to do with settings….Please help…
264 emma May 29, 2011 at 5:21 am: my blackberry curve 8520 dont work! HELPPP! it wont turn on unless you puyt the charger in then it goes onto the loading page but then when its loaded a tiny bit it turns off then starts over and over again! HEEEEEEEEEEEEEEEELLLLLLLLLLLPPPPPPPPPPPPPPPPPPPPPPPPPPPPP :(
265 Claire May 28, 2011 at 2:01 pm: Hi Ive only recently had my blackberry bold 9780 and was playing around with it…
Somehow have changed some setting…the line at the bottom of the screen where most of my used apps are (before i open the menu fully) has disappeard and has just been replaced by an arrow so i have to get the full menu out ever time!…how do i get this back !
thanks
266 dan May 27, 2011 at 1:29 pm: i have a blackberry 9500, when i put it on charge an image appears of a battery with a red cross through it. what does this mean??
267 kim May 27, 2011 at 12:00 pm: everytime i lock my blackberry curve, and then when i go to use it, it freezes everytime. why?
268 Natasha May 27, 2011 at 5:36 am: Hi there, i have a problem with my bb app world. its on my phone but there is no icon for it and its causing problem as i need to update apps on my bbm. Please may you help me.
269 Nick May 26, 2011 at 8:14 am: The “b” key on my blackberry has frozen and its quite annoying as I need it for my password so I’m locked out my phone. I’ve tried pulling out the battery but it still doesn’t work. What should I do?
270 Bo May 25, 2011 at 5:40 am: Hi friend ..
In last few days when I want to check Facebook via application he can t open … Always give me this info …
We cannot reach the facebook server at this time. please try again later.( 100 ) ..
How can I solve this problem ?
Using BB Bold 9700 ..

Thanx in advance
271 Samantha May 24, 2011 at 8:19 pm: I have a BlackBerry 8530 and it keeps saying “Your BlackBerry ID will be locked for 0 minutes for security reasons. you will not be able to login or request your password until the time has expired” everything i try to login in or download/upgrade something. I really need help because i saw this game app and it looks cute and i really want to download it. So can you please help me.
272 Jaime May 23, 2011 at 10:11 pm: having an issue of my curve automatically dialing 14. When I’m talking on the phone it will just all of the sudden start dialing 14 14 14 14 14 14 … over and over again. When it is sitting on the counter, it dials 141414141414 until I pull the battery…ideas anyone?
273 isis May 22, 2011 at 10:58 pm: My BB 8330 It won’t let me open anything, I can’t pick up or make calls. I can’t check email or txt messages. I can only move the track ball. What can I do?

thank you
274 Lamia May 22, 2011 at 7:29 pm: I hope you can help with this, because I went to programmer to fix it and he couldn’t!

So since yesterday my blackberry torch was working fine. I always connect it to the wi-fi, yesterday it still connects to the wi-fi but the blackberry messenger doesn’t work while everything else does! The browser, social apps everything is working. I don’t know what the problem is, I tried restarting it, taking out the battery, I even tried the host routing table where you can register the device on wireless network and still didn’t work. I thought there was a problem with the network itself maybe but all of my friend’s smart phones were working!
275 sabrina May 21, 2011 at 3:42 pm: recently whenever i call someone on my blackberry pearl my number comes as unknown on theirs. pleasssseee help me fix this problem!!!
276 Kaela. May 21, 2011 at 2:52 pm: My blackberry curve 8520 is on my last nerve. It freezes, I take the battery out, then put it back in. the only issue is that when its loading and done with loading, I can push buttons all day and nothing will happen. I have reset and reset too many times to even count. I have allowed it to reboot for hours before touching it again. I am fed up, can someone help me figure this damn thing out? And yes it’s past its one year warranty.
277 Nickson May 21, 2011 at 4:31 am: hmm,., may i ask how to fix it cuz i can’t open my blackberry curve 8900 it flashing red light and a blank screen,., so when i plug in to a bbdesktopManager,,. it does not recognize and even it not show up my bb-pin# just say disconnected,., even in loader.exe,., so why happened that thing just get to unlock my Bberry on RAM MFI MULTILOADER so i check auto and erase all so it process and then until it say abort so i abort then this happens red light flashing and black screen,.,. and i try puling out the battery leaving in a minute only so that not works,., so what i gonna do,., pls help me.,.,so im from phil so i need more expert in bb,.,
278 thealiQ May 21, 2011 at 4:11 am: My Bold 9700 stopped recognizing SIM cards since yesterday. I tried placing other SIM cards and the same problem still exists. Any quick fix?

thnx
279 jana May 20, 2011 at 9:12 pm: so i have a blackberry storm and just recently the last 2 keys have been really acting up on me. so now, i cant even access my phone because those two keys are working properly, and if they do my phone will dial anyone and i cant end the call unless i pull the battery out. what should i do?
280 darian May 19, 2011 at 8:42 pm: my blackberry 8520 battery keeps losing power what to do ?
281 Marilyn Inabinette May 18, 2011 at 10:28 am: I am in the middle of know where and the battery in my blackberry bold is dead, is there an emergency backup number i can dial to get service?
282 Georgia May 18, 2011 at 9:16 am: hello, iv had my blackberry curve 8250 for under 6 months and today the phone froze on me and wouldnt turn off so i removed the battery and when i inserted it again ,it only loads up 3/4 of the reset bar (like when you take out your battery) iv left it to sort its self out and still nothing happened, so i tried EVERYTHING i could think of and its full charged but wont move from the loading page, its like its got jammed in one place. please help me because i love my blackberry and i’ll hate it to be broken
283 Melai May 17, 2011 at 6:11 am: Hi, hope u can help me, my bb pearl went battery empty, when i try to charge it, i saw the red light and i was trying to turn it on, the blackberry thing actually loading but thats it, it does not turn on, i cant use it anymore. i try to take off the battery and put it back again but nothing happened.. please help.. pls..
284 George May 16, 2011 at 4:33 am: My blackberry curve 3g froze and i done a battery pull, when i tried to turn the curve back on it takes around 3 minutes to load but never leaves the loading screen, eventually somtimes it will move onto the 02 screen and will freeze, i left it for 8 hours on this 02 screen and no hope. its still the same. how can i solve this?
285 Wenalita May 15, 2011 at 2:13 pm: pls help. my black app world says “the data service not operational” and “java.lang.error” I tried to reboot it wipe all applications I have loaded on security wipe,but nothing happen :( I don’t know what to do. :(
286 jody May 13, 2011 at 8:37 pm: HI!please help me i just bought a bb bold 96750 from someone and i went to unlock the phone onle to find out the code has put in 10 time .i dont know what to do now please help!
287 jasmine May 13, 2011 at 11:02 am: Hi
I have a blackberry curve 8520 and my friend has the same phone as me but when she puts on music her picture of the album comes up on the side of her phone and mine comes up in the middle. I would to know how to make mine come up like that. :)
288 Tiz May 13, 2011 at 9:43 am: I have a backberry 8330 and my phone will not charge so i got a new charger and by that time my phone was dead and would not turn on at all. When i went to the store they let me try out the charger and after a while it was able to turn on but it would go out and said phone needed to be charge so i got home and had it on the charger for an hour and it said the same thing so i took out the battery and it was loading but then it turn off again but this time it won’t turn back on. Plz help I can’t afford to get a new phone and i have boost mobile so i can’t get a replacement.
289 Chimiqua May 12, 2011 at 10:22 am: I also tried to call on-star with my blackberry torch and it would recognize my keypad entry #1 which was needed to access the on-star operator for help unlocking my car doors. Any idea if there is a workaround or if this is a glitch with the device?
290 emily May 12, 2011 at 10:00 am: So, I just got a BB Tour for Verizon a few months ago from a friend of mine and whenever I send myself pictures and save them, I have to take out my battery and reset the phone before i can do anything with them. I don’t know why but can someone help me?
291 LOLA May 12, 2011 at 7:24 am: HI
MY BB WOULD NOT COME ON. IT ALL STARTED WITH MY BOTTON 4/S NOT WORKING BUT STILL 2 WEEKS AFTER, I CANT EVEN SWITCH ON MY PHONE…. WHAT WILL I DO?
292 BBClueless May 10, 2011 at 8:35 pm: Im using a BB Curve 8520 and yesterday ..being a Curious George ..i thought I try Memory Clean of my BB since I cant log on to my internet at all thinking that would help and until today my BB wont switch on, keeps showing a white screen with a sort of clock timer and last night it went blank, this morning i thought i recharge it and it had a red light then a battery with a thunderbolt symbol appeared eventually the same white screen appear with the clock timer, it wont load up the BB screen at all. What do i do? HELP!! PLEASE … :-(
293 Dee May 10, 2011 at 12:10 am: all day my blackberry has been working fine, i put it in my purse before i went to work, and when i got off work to check my phone my screen was completely black. it was fully charged from the night before and my red light still comes on when i plug it into the charger and when i take my battery in and out, but my screen still stays black, there was nothing that could have cause any water damage to my phone in my bag , please help!
294 Jose May 9, 2011 at 5:33 pm: i have an At&t Blackberry Torch 9800, and unlocked with an MEP code, i put on my t mobile sim card and still says Initialization Failed..
What can i do to start using my phone?
295 DMan May 9, 2011 at 2:04 pm: I have a Curve and it has been dialing numbers without my initiation. Also, these numbers are not in my address book or recently called? Anyone have any clues on this?
296 Diana May 8, 2011 at 2:31 pm: Hi i have the blackberry storm 9500, i bought it about 6 months back and it was working fine for about 4 months and then it started turning itself off :/ so i recharged it and that took about 2 days!! and now that is how it permanantly is, once it is on it works but soon after it will go off and a red light will show (im assuming that light means it has run out of battery and needs charging) and then again takes 2 or 3 days to turn back on etc etc…
i have a brought a new battery as i think that might be the issue and when it arrives i will see if it is or not but if it isnt i have no clue!! its getting quite irritating!!
297 LOREN May 6, 2011 at 11:07 pm: I REALLY NEED HELP WITH MY BLACKBERRY TORCH. RECENTLY I TRYED TO CALL ONSTAR, AND WHEN I GOT INTO THE ONSTAR PROGRAM IT ASKED ME TO HIT 1 TO UNLOCK MY DOORS…. WELL THE BLACKBERRY WILL NOT ALLOW ME TO HIT ONE IT DOESNT ALLOW ME TO DO ANYTHING REALLY. I COULD NOT EVEN GET THE KEY PAD TO COME UP ON THE SCREEN SO I TRYED THE EXTERNAL KEYPAD AND THAT WOULD NOT WORK EITHER!!!! HELP WHAT CAN I DO THIS SUCKS!
298 tyler lg May 5, 2011 at 11:10 am: i charged my phone up lastnight and woke up to find my background was the virgin logo and nothing else
i have waited all day and nothing is happening :( i have taken the battery out and left it for ages, charged it up fully but nothing seems to work.
can anyone help me ??
299 chris May 4, 2011 at 5:58 pm: i have a blackberry storm, when i type messages on bbm, it doesnt register that i press any buttons on the middle row on my screen, (ie:- a to l), can anyone help?
300 Amie May 4, 2011 at 3:59 pm: my blackberry is flashing blue really fast. i dont have a text or anything, ive tried going through my bluetoosh to turn it off but its no working, HELP:(!?
301 megan May 3, 2011 at 11:37 am: i have a bb cure… it was fine this morning the i looked at it again like 10 minutees later and it said i had no battery charge left… got home an now t wont charge AT ALL! its not been on charge fo about an hour and it still hasnt got nowhere in charging and i have taken the battery out and every thing it just won load up?!?!
302 kelvin May 3, 2011 at 3:13 am: Ok am in malaysia and am using a blackberry 9780 and now i cant contact my blackberry messenger members outside malaysia..why is this happening?
303 kelvin May 3, 2011 at 3:01 am: Ok am in malaysia and am using a blackberry 9780 and now i cant contact my blackberry contacts outside malaysia..why is this happening?
304 Stephhhhhh! May 2, 2011 at 6:16 am: all of a sudden my blackberry internet wont work and i thought it was because i needed to top up cause i had no credit soo i could get my blackberry internet for this month and last night i topped up and then this morning it was still the same soo i checked to see if it had taken the 5 pounds as it does every month and it has but my internet still isnt working what should i do? HELP!
305 Tammie April 29, 2011 at 2:51 pm: when I’m charging my bold 9000, i don’t receive phone calls or texts. is this normal? how do i fix this? thank you
306 bil April 28, 2011 at 1:53 am: i hav a bb curve 2. i subscribed for mtn bb week which i recieved a confirmatry txt from mtn, the sevice has been activated, but the EDGE sign doesnt show on my phone. pls what should i do
307 Pearl April 27, 2011 at 10:36 am: My blackberry torch doesn’t want to switch on, even the Led light is off. It was blinking yesterday but today it is total off.I tried a different battery but nothing works. Can you please help.
308 Alex Martin-Blanken April 27, 2011 at 5:45 am: let me know what to do, sometimes , when the freezing starts, calls can’t come through.
309 Alex Martin-Blanken April 27, 2011 at 5:42 am: My problem is this, I just recently bought a new battery for my 8310 bb urge and i put it in, but I notice (which has been happening for a little bit, sometimes the applications take long to load and sometimes, I Ieave it the hour glass comes on for a few seconds long and sometimes I have to take the battery out and start again and some of my applications take long to load , what can be done about that
310 Nelly April 26, 2011 at 10:19 pm: Hi, a few days back I performed the wireless update on my Blackberry Curve and had it plugged into my computer. Now, when I plug the phone into my wall charger, it does not show that it is charging. The battery symbol looks the same as it does when it is not charging. Normally you see the battery icon change when its charging. I have not seen this. I have done two battery pulls and restarts but it is still doing it. Can you help me? Thank you SO much!
311 faye April 25, 2011 at 8:45 pm: I currently have the blackberry tour. I have had it for almost exactly a year and just today it started to act very strange. Whatever letter I would press a different letter came up. Then a bunch of random windows opened up and I wasn’t pressing a single key. Instinctively I shut off the phone took out the battery and put it back in but that didn’t do anything. Now, I cannot get past my password lock for all of the keys are messed up and I cannot type in a single letter without “incorrect password” coming up. Help me, I’ve never had problems like this before with this phone, my blackberry is my lifeline.
312 Sammy April 25, 2011 at 4:47 pm: When I put my blackberry on charge the lightning bolt doesn’t show up. It used to until I dropped it a while ago but I doubt that that is the problem. How can I get the lightning bolt to show up again?
313 Omarov April 24, 2011 at 3:44 am: hello today i was working with my blackberry 9300 i saw it was working slowing and the loading icon kept appearing on screen so i rebooted it i waited till the loading ends it was fully white the loading column but the screen was frozen and black just the blackberry logo and the loading colum then i did rebooted many times nothing happened i left it for minuets then it went to the white screen with blue blackberry logo .. it wont take me to home screen i need a help please
314 Laurens April 22, 2011 at 7:57 am: last night my battery went dead after not charging it for a day or 2 (my fault) but when i tried to charge it this morning, it wouldn’t start or give a LED indication that is was charging

please help
thanks
315 Tdizz April 21, 2011 at 11:00 pm: My blackberry app world wont let me download anything even things that are for free. It just says “is not a availabe for download from blackberry app world” Ive tried rebooting my phone and redownloading blackberry app world
316 Judd April 21, 2011 at 6:29 pm: hi,
when i put my blackberry curve 8520 on charge, a red LED comes up. and a battery with a red cross through it. please could i have some advice on what to do? :)
317 briana April 20, 2011 at 6:14 pm: I have a blackberry storm an somethings wrong wit it. it cut on fine but when it get to the main screen it wont let me pull up nothing it highlights it but thats it nothing more. So can you tell me whats wrong with it an how it can be fixed
318 shelbey April 20, 2011 at 2:32 pm: hello, i have had my blackberry for about 9 months now. And just today i have used my usb cable to put songs on my phone which i did so then when i came to taking the wire out of my phone the screen went blank and my red light was flashing. i do not know what i have done i have tryed evehing to get it to work and it isnt working do you know what i should do?
319 Abeer. April 19, 2011 at 8:18 am: When i plug in the USB of the blackberry into the Device They don’t ask if i want to charge it or use it on a PC Device They only Charge it.
Any help please?
320 Elva April 19, 2011 at 5:03 am: i drop my BlackBerry Bold in my closet while showering because i left in on top on the towel and when I grab my towel my phone goes plungg inside the closet. I stupidly put the battery back and remove it and put it back until about 3 times. After that i read that i shouldn’t do that. Now I left it in a bowl of rice hoping that it would fix itself because it’s the only light in the middle of stress. Will it work? please help me
321 Brooklynn0331 April 18, 2011 at 8:23 pm: I accidentally wiped my blackberry and i lost all of my contacts and all of my bbm contacts, pretty much lost everything, my phone doesn’t even work when i call it from a diffrent phone, or send texts. is there anyway i can fix this?!
322 holly x April 17, 2011 at 11:18 am: my facebook app , bbm, app world wont work neither will email, can get to net from wap browser tho wats goin on, this happened ever since i changed the mobile number – curve 8520
323 arjun April 15, 2011 at 11:43 am: i have blackberry bold 9870 and i am not able to pick up the call by using green call button and when i am calling i am not able keep my phone on headset mode from speaker mode .please telll me what to do or otherwise i will throw this phone
324 Katie April 15, 2011 at 7:30 am: Hi Cooper!

I just performed the wireless update on my Blackberry Curve and had it plugged into my computer. Now, when I plug the phone into my wall charger, it does not show that it is charging. The battery symbol looks the same as it does when it is not charging. Normally, the clock comes on when its charging. I have not seen any of this. I have done two battery pulls and restarts but it is still doing it. Can you help me? Thank you SO much!
325 rosa April 14, 2011 at 5:14 pm: i recently posted about my blackberry lettin me scroll across the page but not select anything ect. and you replied to update the software which i did do and it wored for 2 days and froze so i done a battery pull and it took me back to square one, anything else i can do? i phoned my carrier but they said i cant send it off because im not on contract so do you know nything else i can do?
326 ToyaCarter07 April 14, 2011 at 1:04 pm: I have a BB Bold 9000 that wont turn on. I havent used this phone in a bout 2 weeks.I’ve let it charge overnight two nights in a row. At first when i put it on the charger my red led light comes on for about 30sec then a white screen with a lightning bolt for about a min then everything goes off.. now its showing a white screen with an almost full battery and just a red line through it but it still wont power on….HELP PLZ…!
327 TomF April 13, 2011 at 5:50 am: hi , my blackberry curve 9300 has just got this symbol , its a blue square with like sort of a exclamation mark in , i take the battery out and they go for a bit but they then come come back , they also have number next to them ive had 1-6 please help?
328 Chiquitita April 11, 2011 at 1:12 pm: I don´t know what else I can try. It is only matter to change battery or something else could be bother the bold 9000???
329 isaac April 10, 2011 at 6:32 pm: my bb 8530 battery overheats, is swelling and shuts off frequently, what do i do?
330 megan April 10, 2011 at 3:32 pm: hi, i upgraded the new blackberry messenger and rebooted it as it needed it, and then it was working fine but ten minutes later it turns off and starte rebooting itself and now wont turn on. I’ve took the battery out and put it back it but nothing has happened, what do i do?
331 Ruben April 10, 2011 at 3:04 pm: When my phone is charging it doesnt stay red but it is blinking and the phone doesnt turn on! What should so it works? Help!!!
332 Rosa April 10, 2011 at 11:31 am: rosa
March 7, 2011 at 3:17 pm
Well, my Blackberry Curve 8520 will let me scroll across the home page but wont let me select anything, as well as not letting me use the keypad, I dont know what to do! Ive tried pulling out the battery, taking the battery out over night, Ive googled it but nothing come up. What can I do??????

Cooper
March 8, 2011 at 10:08 am
@rosa If nothing is working I would backup your data then reload your OS files or upgrade to the most recent version for your device.

ROSAS REPLY;
ive tried updatin my software and it worked for 2 days and froze so i done a battery pull and im back to square one? anything else i can do…
333 lauren April 10, 2011 at 7:38 am: okay, nothing is working on my blackberry, i took it back to the shop and they said i had to update it so i did and it worked for about a month and then everything stopped working again, i have been told to update it but its already been done so i dont see what else i can do, the internet doesnt work, blackberry messenger doesnt work, blackberry app world doesnt work, nothing but calls and texts, i have tried searching for help but everything is just useless, i dont no what else i can doD:???????????//
334 Chiquitita April 10, 2011 at 3:26 am: My bold 9000 has black screen and its led is 4 times flashing with intermitent red light and rest few seconds before starts again, but never let the phone turn on.

I know the problem start with app downloaded from app world, the one who let me see how was working my battery. As I installed in the morning and until night I had to re-charch twice the bb, I decided to disable first.

Suddenly the part where the letter and numbers are, start turning on and off several times, so then I turn it off.

When I try to turn it on, the screen remains black and the led fhashes 4 times with red light.

I try to follow the use safe mode, but it didn’t work on it, because never let the led off.

I can’t beleive I’ve to buy another battery, the first replace was made in July 2010, then in Sept 22nd of 2010, and the last one I bought just in Jan 31 2011.

I had recover my cell from several errors, such as error app 502 reset, 503, 507. But the last one was 13 days ago, called Jum error 102.

Right now I would like to find a way to just let the cell turn on, erase the app that is interfering with my phone, and well let see what really happens to it, because I don’t get it why, I’ve to replace several times, original BB bateries to it =’(

So any ideas how can I grid off the intermitent flash red led?
335 Tush April 9, 2011 at 8:36 pm: i just got a BB Storm 9530…i was chatting with a friend when i discovered that it first stuck without the screen working and after a while the screen froze. then the screen became black with the buttons illuminated…i tried the hard resetting by removing the battery, then inserts back..it worked for some minutes and went black again…i noticed this started when i installed an application on it. im not sure i have enough memory on it as i removed the memory card because it was faulty..so presently, it has no card on it and i have justed installed snaptu, and some other applications….
now it doenst show anything even with the resetting….it shows red light for some mins and shows green light for the rest time it is on….. what do i do????
336 Lauren April 9, 2011 at 2:56 pm: i have a blackberry curve 8520 and there is a blue light flashing my sound isnt working right and it’s cutting off calls how can i fix it? please help thankyou
337 Charlotte April 9, 2011 at 8:06 am: I have a BlackBerry Torch 9800. Yesterday the keyboard became really weird. It strted pressing u even if i was pressing something else. Also if i pressed q,e or some other letters it would close the text message I was writing. Also if i pressed spacebar, it would keep going till i pressed something else (same with backspace). the buttons either side of the trackpad (back, menu, ring, hang up buttons) keep flashing , like blinking on and off and the trackpad isnt working amazingly. This all happened in one day … why!? please help! :) xx
338 jordan April 8, 2011 at 4:00 pm: heey :D my blackberry has not had any problems till no , i have suddenly got bars across the screen, i have tried taking out the battery and its not making a difference, what can i do :’(
339 Allison Avery April 8, 2011 at 7:45 am: I have a blackberry 8330 curve. Yes, its old but I set it down sometimes and the red light comes on and when it reloads it says the media card has been inserted. When I have not just inserted a media card. On the other hand- when I do take my meida card out and then stick it back in and it reloads it does not say this. Is there an issue with this model?
340 Larry Overton April 6, 2011 at 3:21 pm: I have several txts / emails with a tick next to them that to that I also cannot delete I can’t delete, also ther are some with a green ivcon next
341 kyle April 6, 2011 at 1:15 am: my service keeps shutting off on my pearl 8130 i turn it back on then a few seconds later it shuts off i have tried taking out the battery using a different one and i have reset everything it still does it. please help lol thanks
342 eddie April 3, 2011 at 2:17 pm: yeah i cant open the camera because there is no icon to click on and the video camera freezes my blackberry everytime i click on it, my black berry also can’t access the browser because there also no icon to click on please help!!!!!
343 Cooper March 31, 2011 at 9:19 am: @karleigh Try restarting in safe mode and deleting the offending theme:
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/

Did that work?
344 Cooper March 31, 2011 at 9:08 am: @Alex perhaps this discussion has some tips for you. It is very hard to troubleshoot connection problems remotely ;(
http://www.blackberryforums.com/wifi-hotzone/163407-bold-connects-network-but-no-internet.html
345 Cooper March 31, 2011 at 9:00 am: @Dominguez I have had a few people complain about their BlackBerry going black and white like that but was never able to find the cause. What I did find was that backing everything up and reloading/upgrading the device OS cleared up the problem.
346 Dominguez March 30, 2011 at 9:07 pm: I Have A Blackberry Storm.., & It Turns EVERYTHING Black&White.. All My Pictures, Thinqqs On The Internet.. EVERYTHING, WHY ? How Do I Fix It ??
347 Alex March 30, 2011 at 8:54 pm: my BB says it connected to the internet(it says the network name) but it remains grey. Please Help?
348 Cooper March 30, 2011 at 9:20 am: @Micky I would first start with a battery pull while powered on. Leave it out for about a minute then pop it back in. Does it boot now? Red light go off?

If not then I suggest grabbing a new battery. If the new battery does not fix things you can just return it straight away.
349 karleigh March 30, 2011 at 8:57 am: hi i have a blackberry curve i was changing my theme and it froze i tried taking battery out all night put it back in and still doesnt work i have hard reset it aswell and still nothing could you please HELP!!
350 micky March 29, 2011 at 10:19 am: i have a bb curve 8520 and my red light wont go off i have reset my phone and its still on can any 1 please help
351 Cooper March 28, 2011 at 12:33 pm: @hamzi It sounds like your OS install went a bit wrong.

I suggest following these instructions then adding your OS6 again.
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
352 Cooper March 28, 2011 at 12:15 pm: @saoirse Did you recently install any apps or themes right before it started refusing to turn on? If so try rebooting in safe mode and deleting those apps:
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/

Let me know if that helps or not – good luck.
353 Cooper March 28, 2011 at 12:12 pm: @jer I believe your issue was caused by the device not recognizing you have plugged/unplugged your headphones. This is common and usually sorted out by forcefully plugging/unplugging your headphones a few times.

let me know if that works for you.
354 Cooper March 28, 2011 at 12:05 pm: @Sarah This is going to sound odd but find a place in your home or office that has minimal carpeting (not too hard or not too soft). Then hold your BlackBery about 3 feet up and drop it.

If it does not fix itself after the first drop try a couple more times.

Let me know if this fixed the issue. The drop technique has proven effective in the past for fixing this problem.
355 hamizi March 28, 2011 at 11:55 am: my bold 9700 is using os6..but i ve found a problem..first my bb hang and try to restart..during the loading(restart mode with loading bar),it just reach only about 20% of loading bar..then it start over and over again..i cant use my bb and really disappointed..what should i do??is it problem with software or else??
356 Cooper March 28, 2011 at 11:53 am: @powlet James Do you see a red LED flash when you plug the device in? If yes that is a good sign and you should try leaving it plugged in overnight to see if it takes a charge.

If you do not see the red LED flash I suggest removing the battery for 36 hours then putting it back in the device. There is an internal power source that seems to glitch out if the battery goes completely dead. Leaving the battery out often has a positive effect.
357 Cooper March 28, 2011 at 11:03 am: @tams it sounds like you may have some memory issues – I would check to see that you have at least 12mb free on your device so the OS can function properly.

If this is not the case, I would look at any apps you may have installed just before the device started acting up. I would delete those apps to see if the device becomes stable again.

Last of all, if you are confident you have enough memory and you have not installed any apps causing the issue, I would suggest upgrading or reinstalling your OS.

Sometimes a refresh is all that is needed to fix repeating errors.
358 tamz March 27, 2011 at 10:39 pm: Hey, I have a bb 9530, his phone literally plays wid my emotions. One day the phone suddenly turned black when chatting but i was still able to receive calls,etc.just cant see nething on the screen… i allowed the battery to die completely then recharge it…this took me 8 whole days it worked for 5 hours and played the fool again….battery pulls arent helping… pleaseeeeeeeee help
359 Powlet James March 26, 2011 at 5:09 pm: I have a problem with my blackberry, After my battery life went empty, I plugged it into the power source but only a battery shows but my blackberry curve 8520 won’t trn back on. Can any one help me?
360 Sarah March 26, 2011 at 5:03 pm: Hello, I have a Blackberry World Edition and one day the battery died and it wouldnt turn back on. so I bought a generic name brand battery.. I left it charging, but it didnt work, so i went to the sprint store and bought an actual blackberry battery. i put the battery in the phone, and put it on the charger, and the red light will come on, but it wont turn on. All it has is a picture of a battery with a red line through it. What is wrong and how can I fix it?? Thank you.
361 jer March 26, 2011 at 9:12 am: I can’t hear incoming callers on handset mode but speakerphone works
362 saoirse March 26, 2011 at 8:46 am: i have the blackberry curve 8520 an i restored it an now it won’t turn on just red light flashing whta will i do???i tried battery pull.
363 Cooper March 25, 2011 at 9:03 am: @Stelios It sounds like you may have one of a couple issues.

1. Has the device been exposed to moisture recently? This could even be as slight as shower mist or excessive humidity. If yes then you should remove the battery and the back cover and set the device in a bowl of rice for a day or two to absorb any moisture that is inside the device. This is often the cause of keyboard glitches on the BlackBerry.
http://www.bbgeeks.com/quick-tips/what-to-do-if-your-blackberry-gets-wet-88693/

2. You may have installed a new app recently that has corrupted your device. If this si the case, restart your BlackBerry in safe mode , delete the offending app(s) the restart and do a battery pull.
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/
364 Stelios March 24, 2011 at 9:41 pm: Hey, I have a blackberry curve 8900 (about 6 months old now) and just got a problem where at first whenever i pressed a key something else would pop up like for example i pressed a and uo popped up instead. i tried doing a battery pull and then it was completely non responsive. a restore and a couple of battery pulls later i got it the keyboard to work but the trackball wasnt. i left it for several minutes (still plugged into my comp, and the trackball only worked when i clicked it, and it wouldnt move left, right up or down. Another battery pull later i got the trackball to move and the keys to be responsive but then i cant click the trackball. Any help? I’m scared of doing another battery pull cause right now not being able to click the trackball isnt the end of the world since i can just use the enter button for the most part. But i still need the bb to be completely functional again. Any help on this?
365 Cooper March 18, 2011 at 9:52 am: @Karen I believe this is something done by your carrier – I would call them and ask them to shut it off.
366 Cooper March 18, 2011 at 9:35 am: @Nina The first step I would take is to restart in safe mode if you can – then delete Smart Guard. It appears that something happened when you installed SG. Removing it may help.

Let me know

http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/
367 Cooper March 18, 2011 at 9:26 am: @columbus If you plug it into your computer do you see a red LED flash? Is your PIN recognized if you run Desktop Manager?
368 Cooper March 18, 2011 at 9:17 am: @Lauren Keep charging it overnight to see if it accepts a charge. Use the wall charger for this if you can. It sounds like the battery is completely drained and is having trouble holding a charge.
369 Cooper March 18, 2011 at 8:55 am: @MikeE Are you using a custom theme? If yes try changing back to a default theme then doing a battery pull.

if that does not clear things up then look at reloading or upgrading your OS version.
370 Cooper March 18, 2011 at 8:53 am: @Anjana I would let a tech take a look at your screen again to see if they can fix it.
371 Cooper March 18, 2011 at 8:52 am: @Miral This sounds like a problem with the USB port on your device. Perhaps look at replacing it.
372 Miral March 17, 2011 at 9:17 pm: I’ve been having problems charging my blackberry. Now my original charger had stopped working so I went and got a charger which I just have to plug a usb into. It was working fine however now my phone will only charge if I charge it by usb through a pc or laptop. I’ve already established that it’s not a problem with the charger itself. Any ideas??
373 anjana March 17, 2011 at 8:47 pm: my storm ones push down screen is stuck and i cant get it up and i cant use my phone this is not the first time its happened once before my dad was able to fix it but he want to the store to do so how would i fix this
374 Mike E March 17, 2011 at 8:03 pm: After I pull the battery from my blackberry and it resets I get a notification that I have a new message from the same person in my address book regardless of the last time I actually messaged them. It happens on any blackberry I have used 9780, 9700, 9300. Any ideas on how to get that to stop?
375 Lauryn March 17, 2011 at 5:49 am: I had my blackberry bold and it was working fine, except for the “P” button, it works whenever it feels like it. But, i joined the darkside and got an iphone. Now, my iphone has crashed and i want to use my BB as a backup, but of course i havent used it in months. It will not come on, i have had it on the charger (wall charger) for 6 hours now, and all im getting is an alternating red LED light and white screen with a battery with a lightning bolt? WHAT DO I DO?!
376 Columbus March 16, 2011 at 5:58 pm: I have a blackberry 8900 and it just stopped working out of nowhere, i ordered a new battery and its still not working. What should i do?
377 Nina March 16, 2011 at 10:00 am: None of my push buttons are working on my Blackberry torch, though phone has liquid damage, which I did 7 months ago it worked fine til the other night. I downloaded and an app Smart guard, and removed “let it snow” theme. My touch screen works but as soon as I go into anything I cant back out of it and need to pull the battery, plz help cause I think I scared the crap out of the guy with insurance with my stream of cussing
378 karen March 15, 2011 at 7:15 pm: hey i have a blackberry curve 8520 and somehow have got a voice tellin me everytime a recieve a txt message and it even sounds when its on silent, if anyboy could pls tell me hoe to turn it off i would be so happy
379 Cooper March 15, 2011 at 8:30 am: @Garrett I have never heard of that – i believe it may be coming from your service provider. Who do you currently have service with?
380 Garrett March 14, 2011 at 3:02 pm: I have a torch and have started receiving an audio voice message every time my phone is back in service after it has been out of range. How do I turn this off
381 Cooper March 14, 2011 at 10:22 am: @Libby Something on your device is corrupted. If you recently installed something (right before the problem started) then restart in safe mode and delete the problem app.

If that is not the case then you should connect to Desktop Manager, backup your device then reload the OS.
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/
382 Cooper March 14, 2011 at 10:19 am: @Courtney The places functionality is limited by your location for now – not everyone can use it just yet.
383 courtney March 11, 2011 at 2:49 pm: is it possible to use facebook places on the 8330? I have been trying to get it to work for weeks – have the gps turned on, the little box on the options page of the facebook app for places has a slash through it.

thanks for your help!
384 Libby March 11, 2011 at 2:40 pm: my bb wouldn’t turn on so i put my bb on charge all day thinkin it’s just run out of battery …come home and it still wont turn on :( but theres a red light…
385 Cooper March 11, 2011 at 10:18 am: @Amber This is definitely something to be worked out with the carrier – it sounds like your phone is not provisioned on their network properly.

That is something they can do over the phone so give them a call and hopefully you can get it sorted by the time you leave town.
386 Cooper March 11, 2011 at 10:14 am: @Sam if the battery pull didn’t work you might try reloading/ upgrading the OS. If that does not work you will probably have to have a tech take a look at it.
387 sam staff March 10, 2011 at 12:33 pm: hi just wondering if this is a problem you can fix or i will have to take it to a shop some of the letters like R,T and F are not working and i have tried pulling the battery out and that has not worked ?
388 Amber March 10, 2011 at 12:02 pm: Hey, i just got a new blackberry curve 8520 and it’s not picking up the sim? I changed from one network to the other so i’m really worried now, i cant do anything with the blackberry and need it tomorrow as i’m going on holidays tomorrow, please help!
389 Cooper March 9, 2011 at 11:39 am: @kim So Desktop Manager does not recognize your device?

If it does then you can go into Advanced Backup and Restore – you can clear the messages database.

That should stop the phone from freezing and you can then restore from a previous backup if you have one.
390 Cooper March 9, 2011 at 11:36 am: @Daniel Did you recently install any apps or themes that may have messed things up a bit?

If yes I suggest restarting in safe mode and deleting said apps:
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/
391 Cooper March 9, 2011 at 11:35 am: @Bradley The first thing I would do is try and boot in safe mode
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/

If it boots, delete any apps or themes that you installed right before your phone started acting crazy.

If it still does not boot then follow the instructions here to wipe your device and start fresh:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
392 Cooper March 9, 2011 at 11:31 am: @rahmath Have you checked your camera settings to ensure that you do not have negative selected as the camera mode?

If yes then try doing a battery pull and testing the camera again.

If the problem persists you may have to reload yoru OS files.
393 David Erskine March 9, 2011 at 9:02 am: Blackberry 8100.2 years old
Can not use it as a “connection to BTEC1
failed.
Can you help.
Thanks
David
394 rahmath March 9, 2011 at 5:40 am: Hi cooper im using blackberry 9000..
pictures are always coming out in negative mode!!so could you please help me with this..i tried all the settings!
395 Bradley March 9, 2011 at 4:14 am: My BB storm II, 9520 cant switch on. Every time i switch it on the the LED bar starts coming on and before it reaches half way a white screen comes on with “Reset” among other things. It quickly disappears and the handset makes another attempt at restarting. the process repeats itself and it wont come on. Please help!!!!
396 daniel gynne March 8, 2011 at 7:44 pm: i have a blackberry curve 8520 and on the boot start up my phone just keeps freezing do you know why
397 kim March 8, 2011 at 5:51 pm: please help i recently updated my bb 8250 and everythin appeared ok until i went to access my sms and messages as the phone said i had like 50 unread i cant get into my messages wen i click on the icon and if im lucky enoughto get into them the fone the freeses ive tried pulling the battery many many many times even reconnectin it to the computer nothin works please help!
398 Cooper March 8, 2011 at 10:19 am: @bharath Try removing the battery for 36 hours – plug the device in after the wait and let me know if the LED lights up again.
399 Cooper March 8, 2011 at 10:08 am: @rosa If nothing is working I would backup your data then reload your OS files or upgrade to the most recent version for your device.
400 Cooper March 8, 2011 at 9:44 am: @jeremiah

Did you install any apps yesterday that may have caused the problem? If yes then restart in safe mode and delete the offending apps:
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/

If that is not the case I suggest connecting to Desktop manager and backing up all of your data. At that point I would reinstall your OS or upgrade to the latest available.
401 Jeremiah Wallace March 8, 2011 at 7:56 am: I have a blackberry curve 8530 and i left it to charge on a usb cable and i woke up and it wont turn on and it flashes red plzzz help
402 rosa March 7, 2011 at 3:17 pm: Well, my Blackberry Curve 8520 will let me scroll across the home page but wont let me select anything, as well as not letting me use the keypad, I dont know what to do! Ive tried pulling out the battery, taking the battery out over night, Ive googled it but nothing come up. What can I do??????
403 bharath reddy March 7, 2011 at 12:35 pm: i dint install or wet my mobile. any of the mobile light is not blinking, its completely dead, dono what to do
404 Cooper March 7, 2011 at 9:22 am: @micah Try removing the battery and leaving it out for 36 hours. Let me know if you see the red LED flash after that.
405 Cooper March 7, 2011 at 9:18 am: @bharath First a couple questions.

1. Did you recently install any apps?
2. Have you recently dropped or gotten the device wet?
3. If you plug it into your computer do you see a red LED light flash?
406 bharath reddy March 7, 2011 at 4:25 am: hi cooper,
i am using bb storm 9500. it was working fine but suddenly it has gone dead, not turning on. can u plz tell me what might be the problem and how to overcome it?
cheers
407 Micah Messiah March 7, 2011 at 4:12 am: hey guys..my blackberry 8220 isnt powering up at all… left it to charge overnight and the next day it ws unable 2 power up…tryed charging(no red light) tryed battery pulls and everything helpp plzz..
408 Cooper March 4, 2011 at 9:52 am: There is definitely something wrong with your device – If nothing you do seems to fix the problem of the battery not being recognized then it may be a software issue. Try connecting to Desktop Manager to see if your device is recognized. If it is them back things up and reload your OS. Once reloaded , plug your phone in to charge over night and see if it is able to build and hold a charge.

Let me know if that works for you. If not then I may have other suggestions.
409 Cooper March 4, 2011 at 9:47 am: @tayla You have to enable Mass Storage Mode under Menu > Options > Memory

Once that is enabled you will see two new drives pop up when you connect your BlackBerry to your PC. one of the drives will be your memory card.
410 Cooper March 4, 2011 at 9:15 am: @gabby Well for starters I would stop dropping the phone ;)

That is most likely caused by a loose connection from the drop or a damaged component inside your BlackBerry.

I would check out Youtube for instructions on how to pull apart your device and check for the loose connections or damage. If you do not feel comfortable doing this you can usually track down a BlackBerry tech if you go to your local dealer.
411 Cooper March 4, 2011 at 9:12 am: @Gary when the device freezes up like that it can be caused by a number of things. The first step however is always the same – do a battery pull while the device is still powered on.
Wait 2 minutes and replace the battery.

The BlackBerry will usually function properly at that point but it may not be a permanent fix.

I would also look at any apps you have recently installed and delete them to see if they might be causing the problem.
412 Gary March 3, 2011 at 11:04 pm: My blackberry curve 8530 just stopped working on me,like every button i press doesnt work , and i cant scroll up or down on bbm and facebook, and my keypad and every button just stopped working, what can i do :s
413 gabby ramsey March 3, 2011 at 10:09 pm: i dropped my phone a lot of times and the last drop when i looked at my phone it wasnt craked but like messed upw ith white fgoing acrosse so what do i do
414 tayla March 3, 2011 at 1:03 pm: when i plugged my usb lead into my phone the last time i accidently pressed dowt show this again and now i cant put music etc on my phone how can i get it back?
415 damon goodman March 3, 2011 at 11:14 am: hi i have a bb 9500 and all it does is show a battry sign on the screen with a red dash through i have evan tryed a new battry and still nothing i occationally manage to get the red led on but this seems random and goes off just as randomly
416 Cooper March 3, 2011 at 9:36 am: @Vanessa Have you tried using a different charger?
417 Cooper March 3, 2011 at 9:31 am: @bharath That sounds like an odd combination of errors – for the headphones try plugging and unplugging a couple times in a row forcefully. Also try sending yourself a voice message and checking it from your BlackBerry.

The flash issue I am not sure about. That would probably require an OS reload.
418 Cooper March 3, 2011 at 9:27 am: @renee There are two possible issues here –
1. Your memory card is corrupted. Remove it and format using your computer then replace in the BlackBerry.
2. Your OS is acting up – backup your device data then reload / upgrade your OS
419 Cooper March 3, 2011 at 9:17 am: @Nish Unfortunately I would bring it in for a replacement.
420 Cooper March 3, 2011 at 9:08 am: @Nish Sometimes the back casing of your BlackBerry can be too tight (not all models) Try this though – fold a business card in half and slip it between the battery cover and the battery – sound any better?
421 Cooper March 3, 2011 at 9:04 am: @marcie_eryn I can not tell what the actual problem is in your case but I do suggest upgrading/downgrading your OS version to see if that makes a difference.

If there is no change at that point you should consider having a technician check it out.
422 Cooper March 3, 2011 at 9:02 am: @Josh – it might be stuck in headset mode – try plugging and unplugging your headphones a few times forcefully.
423 Josh March 3, 2011 at 6:03 am: Hi, i have a BlackBerry Curve 8520 and there is no sound coming from it when i play a song or go on yotube etc.. what do you think the problem is? thanks :)
424 marcie_eryn March 3, 2011 at 3:18 am: btw, i already pulled the battery a lot of times and also i’ve tried to not use the phone for a few days and did battery pulls but still won’t work. please. help…
425 marcie_eryn March 3, 2011 at 3:14 am: Hi Cooper. I hope you could help me. The light on lcd screen of my bb 8900 won’t turned on. I mean, the phone is actually working. I can even see the screen if I have to tilt it over sunlight. I can receive texts and calls normally. I want to know if the problem is on the lcd itself and that I have to replaced it or is it on the OS and I have to downgrade it? Please do help me. I have OS 5.0
426 Nish March 2, 2011 at 6:17 pm: Please cooper help me the volume is very low I can’t hear anything when I play my videos I’v recorded
427 Nish March 2, 2011 at 4:19 pm: How can I make it work again
428 Nish March 2, 2011 at 4:08 pm: I have a blackberry 9360 and its volume key doesn’t work.
429 renee March 2, 2011 at 2:32 pm: hi i just got a blackberry bold 9650 yesterday and already my camera is messing up.. when i take a picture it works and shows the picture for like 5 seconds then shows like different colors and lines, please have a answer to help me!
430 bharath reddy March 2, 2011 at 7:41 am: hi cooper, my camera flash light is not working and ear phones socket stopped working suddenly. i am using bb storm 9500. can u tell me wat maybe the problem?
cheer
431 vanessa March 1, 2011 at 12:32 pm: my phone will only charge with my USB lead but not my actual blackberry charger? help…?
432 Cooper February 28, 2011 at 10:57 am: @shusaimi I would try and boot in safe mode
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/

Delete the app from there if you can.

If not then you will most likely have to reload your OS using Desktop Manager.
433 Cooper February 28, 2011 at 9:34 am: @avi I would look at the apps you have installed – specifically the apps that are on in the background and updating often. Limit the frequency of updates to 20 min intervals and see if that helps.

Is there a specific app you installed just before the device started heating up? If yes then delete that app
434 Cooper February 28, 2011 at 9:32 am: @andrew Have you tried it with a different SIM card? I am not sure exactly what the problem is but I would start with a new SIM issued by your carrier.
435 Cooper February 28, 2011 at 9:29 am: @jose The green light just indicates that you are within network coverage. If your device is not turning on I would look at a possible problem with the battery or the OS.

Reload the OS by connecting to Desktop Manager.
436 jose February 28, 2011 at 8:55 am: my bb storm 2 the green light come on and stays on and the phone stays off
437 andrew February 28, 2011 at 7:51 am: my black berry self restarts when ever i insert my sim card. What could be the problem, i trued flashing it but the problem hasnt ceased.
438 avi February 28, 2011 at 7:23 am: curve heating up and changet the battery 2 days ago wat to do????
439 paige123 February 25, 2011 at 2:21 pm: when its charging are the bars meant to go white?

thanks.
440 shuhaimi February 25, 2011 at 10:52 am: Hi please help me,

Today i try download GPS Garmin to Blackberry bold 9000 & disconnect after this nothing my blackberry just flashing red colour only, now how to settle this problems ?
441 Cooper February 24, 2011 at 11:19 am: @paige123 Keep the phone plugged in for 24 hours on the wall charger – the lightning bolt is the charge symbol – it usually shows up when there is not enough power to fully turn on the device. It is normal.

It sounds like your battery is very low on charge – over time it should power up completely.

Let me know.
442 Cooper February 24, 2011 at 11:09 am: @bella does a quick battery pull fix the trackpad glitch? It sounds like it is just a minor error but could be a larger problem requiring replacement.
443 Bella February 24, 2011 at 7:14 am: Hey, yesterday i was in the bathroom and got a tiny bit of water on my Blackberry Curve 8250 trackpad. After that my trackpad wouldn’t move. (Unless I used a scarf over my finger, which was annoying!) but when I woke up, it was working pefectly but when I pressed the trackpad it wouldn’t select anything? How can I fix this?
444 paige123 February 23, 2011 at 5:27 pm: hi i recently mentioned a problem to you,but now the problem is that i purchased a wall charger because my usb wasnt working very well and my phone was completely dead when i plugged it in the battery pops up with the lighning bolt going through but it just stays like that?

any ideas how to fix this

i have tried pulling my battery out and the battery symbol shows but with a red cross through,so!
445 Cooper February 23, 2011 at 10:10 am: @Frank Check out what apps you have running in the background. Do not let apps update every minute, instead change it to 20 minute updates.
446 Cooper February 23, 2011 at 10:08 am: @john I suggest you connect the device to Desktop Manager – it should recognize the device and allow you to reload your OS files. Let me know if this does not work.
447 Cooper February 23, 2011 at 9:51 am: @solange Check out this post for the fix: App Error 523 reset
448 Solange February 23, 2011 at 8:39 am: hey, well i have my blackberry bold 9700 since christmas and last night i put it on silent and went to bed, everything was fine, and today i woke up and it has a white screen and it says ‘app error 523 reset’ i cannot do anything. i have reseted it. all i know its a software problem. hope you can help :(
449 john February 22, 2011 at 3:10 pm: plllllllleeesaaaaassssssseeeee heeeeeeelllllllpp meeeeeeee
450 john February 22, 2011 at 3:08 pm: i hav a bb 8900 and its not turnong on bu the red lights comin on but the phone aint
451 frank otuokere February 22, 2011 at 10:14 am: i have a blackberry 8900 javelin but the battery runs out easily.i have gotten a new one but after a month,the same proble m keep re-occuring.pls what do i do?
452 Cooper February 21, 2011 at 10:01 am: @Laura If you connect your phone to your computer and run Desktop Manager is your phone recognized?
453 Cooper February 21, 2011 at 9:59 am: @Daniaz I would try updating your OS version to the latest available. That should fix the issue.
454 Cooper February 21, 2011 at 9:07 am: @lindsey I suggest using another phone to contact orange to see if they can ensure your device is connected properly to their network. You may need to replace your SIM card.
455 Cooper February 21, 2011 at 9:02 am: @Hayley I would try connecting it to your computer and reloading your OS using Desktop manager.
456 tDogUK February 21, 2011 at 8:43 am: Hi, I have a Storm1. Was on Vodaphone – unlocked to O2. Ran fine for 3 weeks until it ran completely flat (didn’t have the charger with me). Now it won’t come back on. It has tried a few times after I reinstalled software using Desktop Manager but the screen seems to work sometimes – then not at all.

I used BBSAK to get a screenshot and it shows the screen acting normally. Is this a simple screen fail – even tho it works sometimes?

Thanks.
457 Hayley February 20, 2011 at 9:09 am: I have a blackberry bold 9000, and it wont turn on, just the red light flashes occasionally. I tried the battery pull, but nothing has changed. Any ideas of what i can do to fix it?? Thanks,

Hayley
458 lindsey February 19, 2011 at 5:23 pm: it was a secondhand one
459 lindsey February 19, 2011 at 5:23 pm: hey i just brought a blackberry curve and it says i have signel but will not let me ring anyone or orange ?? hope u can help
460 Sean February 18, 2011 at 9:24 am: Heyyy guys.pls the camera of my torch 9800 wont work..it keeps saying close other applications and try opening the camera again,even when no applications are opened..I already tried wiping and re-installing OS..still nothing..Please help!!!!
461 Drew February 17, 2011 at 1:59 pm: I have another question instead because i cant find the correct forum, my old phone had a call recorder and a voice changer and i would like to know if there are any apps for blackberry like that
462 Drew February 17, 2011 at 1:46 pm: Never mind I wiped out my blackberry then installed blackberry 6. I like it more than I liked it before, its just when u put someone on hold and try to click back over it says operation failed
463 Daniaz February 17, 2011 at 1:14 pm: i have a blackberry bold 9700, its in good condition but when someone calls me, it doesnt show or write that i have a missed call. and sometimes i have to turn my phone on and off so my texts can come. should i get it fixed or can i do it myself?
464 Laura February 17, 2011 at 10:00 am: I have a blackberry bold (9700) and it said to update my phone so I did and now it won’t even turn on. How do I fix this and what went wrong?
465 justin February 16, 2011 at 10:52 pm: hi i tried to update my software on the desktop manager and it erased my old software and shut the phone down and wont let me load any software on the phone, i did not unplug it or anything
466 Drew February 16, 2011 at 6:40 pm: I have a blackberry curve 9300 and i download to apps yesterday but when i woke up today my phone was moving very slow so i pulled the battery out and it loaded until it said t-moble. does anyone know how to solve this.
467 Eric February 16, 2011 at 6:13 pm: Thanks for the quick reply in regards to the convenience key. The os i downloaded and installed was an official version located on my phone (in the updates section) from verizon. If I wanted to download, reinstall a new os 6, would i have to go back to os5 and then go back to os6? Also, where would i find a different os from another carrier?
468 Boris February 16, 2011 at 10:54 am: i have problem, i updated software, and now i don’t have clock on my secondary display, i canot see who is caling me, until i open phone. how can i fix this phone is blackberry 8220
469 Cooper February 16, 2011 at 10:34 am: @paige123 Everything you describe could be caused by water/ moisture in your device. Try sitting it in rice as suggested here http://www.bbgeeks.com/quick-tips/what-to-do-if-your-blackberry-gets-wet-88693/

Good luck.
470 Cooper February 16, 2011 at 10:31 am: @Eric Is the version of OS 6 that you installed an official version? It seems like there is a glitch in the OS.

I suggest downloading a similar OS from a different carrier and installing it to see if you have better luck.
471 Eric February 15, 2011 at 6:59 pm: Have a quick question. I have recently updated my curve 9330 to os 6. After i did this, i have recently realized that i can not change the convenience keys to anything. They are still setup the same as i had them on os5 and work, but i can not edit them.
472 paige123 February 15, 2011 at 1:15 pm: i have a blackberry curve 8900-about a week ago i accidently put my phone in some wetness i cant hear anything out of the speakers but i can hear it when i ring people,is it water damage?

also my phone ran out of charge so i plugged it in and the next morning i woke up and it nstill had the led on but nothing on the screen so i charged it up all day and i went to look at it but this time it had the symbol for charging so i left it for a bit and it seemed to stay on the symbol for ever and now when ever i plug it on charge it comes up with the symbol and just stays there what can i do-its a usb because my wall charger broke?

ps:plase reply!
473 Cooper February 15, 2011 at 10:39 am: @Kirsty It sounds like he didn’t actually receive the files – on the BlackBerry the receiver has to choose to receive the files and then save them to their device.
474 Kirsty February 14, 2011 at 4:06 pm: Hello, my partner and I both have the blackberry 9700 I just tried to send him something via bluetoothand then it showed up that the file had sent but now I can’t find the photos anywhere on the phone for some reason. I have looked in downloads, pictures everythin Icould possibly think where they would be but just can’t find them! Really hope you can help.
475 Cooper February 14, 2011 at 10:43 am: @caitlyn Try pulling out the battery and leaving it out for 32 hours. DO NOT PUT IT BACK IN FOR 32 HOURS.

That has been known to bring it back to life on occasion.
476 Cooper February 14, 2011 at 10:30 am: @sophia That sounds like it may be a memory thing. Try and clear up some of your internal memory by deleting old themes, apps or media.

If you feel you have enough free space, the issue could potentially be caused by a recent app download. Did you install any apps right before the phone started glitching out?
477 Cooper February 14, 2011 at 10:18 am: @Justine Try a battery pull. If that doesn’t work then try reloading your OS files – after backing up your data of course.
478 Cooper February 14, 2011 at 10:15 am: @Charmi you need to plug your BlackBerry into your computer and use Desktop Manager to reload your OS files.
479 charmi February 14, 2011 at 7:42 am: I had password for my blackberry mobile.My brother typed wrong password for 10 times and my mobile doesnt work now. CAN ANYONE TELL THE SOLLUTION PL.PL.PL.
480 Justine February 13, 2011 at 12:58 pm: Hi there
I have a blackberry curve 8520 which I got about 6 months ago. The ‘A’ and ‘ALT’ key just stopped working today, what should I do?
Hoping you can help
Thanks
481 sophia February 13, 2011 at 10:26 am: hi, i have a blackberry 8900 from t-mobile, and i’ve been doing the battery pull all night because when is supposed to finish loading it doesnt. basically it will either repeat the process of turning on and off again and than it loads “a t-mobile start up wallpaper” and i think it just freezes there and i usually wait like 30mins- 1 hour and it doesnt change, its like stuck or something, so i repeat the same thing the battery pull, ive been having no working phone for the past couple days because of this situation, please help me!
482 Boris February 13, 2011 at 6:39 am: i have problem, i updated software, and now i don’t have clock on my secondary display, i canot see who is caling me, until i open phone. how can i fix this phone is blackberry 8220
483 Caitlyn February 12, 2011 at 4:20 pm: Hello, I dropped my blackberry by mistake and now when I plug it into the charger, nothing happens. No lights turn on or anything, also my blackberry will not turn on. Please help as i don’t want to tell my parents. I have a blackberry 8520.:(
484 jordan February 12, 2011 at 6:15 am: when i enter my blackberry app world details, all it says is ‘loading’. Is there anything i can do to stop this saying ‘loading’ and make it log me in to download apps?
485 Cooper February 10, 2011 at 11:20 am: @Robert who is your provider out in Brazil? Are you sure the SIM card you placed in the device was active?
486 Cooper February 10, 2011 at 9:49 am: @Louis Unfortunately the issue you describe is common. I am not sure what exactly is going wrong but it is normally fixed with an upgrade of your Operating System files.

I suggest connecting to Desktop Manager and backing up your data then reloading (upgrading is preferred) your OS.

See this page for instructions:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03901
487 Louis February 10, 2011 at 1:56 am: My Blackberry Curve 9300 is driving me up the wall! Every time I try to scroll down it scrolls upward or to either side wildly. I deleted every single app I have downloaded and even took out the battery. Nothing seems to work. I need help; could someone please give me a solution?
488 Robert February 9, 2011 at 12:39 pm: I have a 8330 world edition and have just unlocked my phone with a code from unlock to talk. I’m living in Brazil and have put in a local gsm chip and my BB isn’t picking up a signal. I’m new to the BB world. Any advice on how to pick up the signal here?? Thanks a lot
489 Cooper February 9, 2011 at 10:30 am: @Natasha Try plugging it into the computer and seeing if Desktop Manager recognizes – does the connection go in and out?

If usb connection to your computer seems stable then it is most likely your charger that needs replacing.
490 Cooper February 9, 2011 at 10:11 am: @carina Do you have apps that are “always on” and updating overnight – if yes then I would change the frequency of these updates so they are maybe 20 minutes apart.

Let me know if that helps.
491 Andrew February 9, 2011 at 10:02 am: Hello, thank you for your reply. I did connect to the desktop and reload the OS and updated it as well, and nothing happened. It’s still black. So I don’t know what to do and they wanted $450 to fix it. (thats a new phone) Thanks anyways.
492 carina herrera February 8, 2011 at 9:06 pm: hey i was wondering , why does my blackberry bold turn off by itself during the night ?
493 Natasha February 8, 2011 at 2:32 pm: is there no way you can tell ?
494 Cooper February 8, 2011 at 2:24 pm: @chez It could be the charger that is faulty or the actual usb port on the side of the device. It is impossible for me to tell though sorry =(
495 Natasha February 8, 2011 at 1:50 pm: basically i left my bb on a usb port charger for the whole night last night, and when i looked at it this morning it wouldnt turn on? but i dont understand how that works?! and the screen goes white and a battery with a blue symbol goes through it and it stays like that for a few seconds and then goes completly black with just the red light showing? what do you think i should do ..
496 Cooper February 8, 2011 at 1:32 pm: @sophie Connect to Desktop Manager and reload yoru Operating System software. Your OS has been corrupted.

If Desktop Manager does not recognize your device let me know.

If you need a new OS (Don’t already have one installed on your computer) You can get it and instructions for how to install here:
http://blackberryrocks.com/latest-blackberry-os/
497 Cooper February 8, 2011 at 1:30 pm: @anemeth Leave the phone on charge for 24 hours and see if it holds a charge after that.
498 Cooper February 8, 2011 at 1:29 pm: @groovyfirechick You could be bang on the money with it being a conflict with FB and your particular OS. That being said you can try downgrading facebook
http://www.theiexplorers.com/bb/Facebook/FB49.jad
http://forums.crackberry.com/attachments/f35/27436d1244950861-looking-facebook-1-5-ver-1-6-bad-facebook_1.5.0.zip

Or changing your OS version.
499 Cooper February 8, 2011 at 1:21 pm: @Lizzie That sounds to me like a glitch in your OS. I would upgrade to the latest version of the OS available for your device
http://blackberryrocks.com/2010/12/16/official-os-5-0-0-1036-blackberry-curve-8520-vodafone-de/

Read the instructions on that download page to learn how to backup everything and remove required files before loading it up on yoru phone.

Good luck.
500 Cooper February 8, 2011 at 1:16 pm: @Nicole It could be what is known as a Nuked BlackBerry. Chances are you will have to reload the OS.

Try connecting to Desktop Manager first. if the device si recognized do a full backup of all your data and contacts etc. Then reload the OS and start from scratch.
501 Cooper February 8, 2011 at 1:09 pm: @Andrew You should connect it to Desktop Manager and reload the OS. Let me know if that worked.
502 Cooper February 8, 2011 at 1:01 pm: @mikhalia You should start your device in safe mode
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/

Delete any applications you have recently installed on your BlackBerry then try restarting normally again.
503 Cooper February 8, 2011 at 12:39 pm: @len2 Use the wall charger and leave it charging over night – is it taking a charge now?

Did you install any apps right before this issue started?
504 Cooper February 8, 2011 at 12:10 pm: @rush Try leaving it with the battery out for 32 hours – let me know if it turns back on then.
505 Cooper February 8, 2011 at 11:52 am: @katie Try pulling your battery or clearing the existing conversation (sms history) with your BF.
506 katie February 8, 2011 at 7:53 am: my blackberry wont send txts to my boyfriend but i can recieve them of him. i can get txts of anyone else but just not him. any advice?
507 rush February 7, 2011 at 5:27 pm: my blackberry curve 8320 wont charge , it wouldn’t charge with the wall charger then the usb cable wouldn’t charge it and now it wont turn on even tho the battery is full . and the light wont come on when i try to charge it or put in the battery .
508 len2 February 7, 2011 at 6:55 am: I have a BB 8520, before i went to bed i make sure it was fully charged, then when i woke up it was turned off..i dunno what happened. the screen was all black and when i tried turning it on i wont power on. i tried to took the battery and put back on but still no power. when i charged it on theres the red signal light on. I have tried also the usb charging an it only shows the white screen and the charging signal appears. It still doesnt power on. what will i do?? I appreciate if you can help me with this. thanks
509 mikhaila February 6, 2011 at 6:35 pm: i have a blackberry bold 9870 and randomly today a bunch of error messages came up on the screen, and it took a while to “ok” all of them, (there was no other option) but after that, it shut down and now it will not load past the screen with white bar. the white bar will have loaded all the way and then nothing happens. i already took the battery out for a couple of minutes and put it back in, same problem. can anyone help me? this is so frustrating!
510 Andrew February 6, 2011 at 6:33 pm: I have a blackberry pearl 9100 and the screen wont show up, it’s just black, but the lights work. How can I get the screen to show up and not be black anymore?
511 nicole12 February 6, 2011 at 1:25 pm: I have a Blackberry Torch.

My phone will not turn on but my red light keeps flashing & it wont stop when the battery is in.
Do you know what this means?
512 Lizzie February 6, 2011 at 10:46 am: Hi I have a Blackberry 8520. Everytime I try to receive files from another phone via bluetooth, the phone shuts down and the red led light blinks a few times. Then the phone won’t come on unless I remove and reinsert the battery. Can you help me? Thanks.
513 groovyfirechick February 6, 2011 at 10:25 am: Hello all!

I have a problem I have been working on for a few days now and have not been able to find a solution. Hoping you will be able to help me.

I updated my Bold to the latest operating system (5.0) and since that time the phone has been freezing and registering the 529 error screen whenever I send pictures via the facebook application. I have tried sending pics from the app and from the photo album and get the same results each time.

I have wiped the phone and rolled back the operating system (to 4.5) and re-installed the facebook application and the problem continued.

So after having the rolled back OS on for a few days I went ahead and updated again to 5.0 and the problem is still there.

Do you think this is an incompatibility issue between the facebook app and the OS? Is there anything to do besides wait for an update from facebook?

Thanks so much

Meri
514 anemeth February 6, 2011 at 9:51 am: my blackberry wont turn on and the last thing it did was shut down from battery drainage. and theres a battery with a lighting bolt through it and its been there for about a hour.
515 sophie February 6, 2011 at 3:05 am: i had a message come up on my phone last night saying reboot so i pressed okay but i rebooted it and now it just does what its meant to but it goes on to something saying reload software 552. what shall i do ?
516 Mae February 4, 2011 at 4:32 pm: My blackberry has been working fine untill the other day when it truned its self off and showed a battery with a red cross through it. I took it to a local mobile shop in town and they said it was a faulty battery, i then bought a new battery which i put into the blackberry and pluged the charger in but did the same agen and showed a battery with a cross through the middle. Do you know what is wrong with the mobile or what i can do to get the mobile fixed ?
517 Maria Ravn February 4, 2011 at 1:52 pm: Hi, I have the blackberry bold and my email and bbm’s do not come to my phone until I open up the internet browser. How do I fix this?
518 chez February 3, 2011 at 5:35 pm: my phone 8800 stoped charging i have to mess bout wid lead is this the phone or the charger wont charge with a diffrent usb lead neithier
519 Cooper February 3, 2011 at 12:46 pm: @laur700 Go into your browser settings and change the default view (under general properties) to the opposite of what it is now.

Did that help? If not then switch back and pull your battery – work now?
520 Cooper February 3, 2011 at 12:30 pm: @Theresa ok that 507 is not a bad thing – it just means you have wiped the entire operating system from the device.

Read here for instructions to reload the OS using Desktop Manager
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320

Let me know if this does not work.
521 Theresa Cannon February 3, 2011 at 7:05 am: cooper,
all didnt go as well as planned my phone was up and running but wouldnt accept pictures like before so I used bbask like you stated and went to factory reset and it went to a white screen that said something with a 507 behind it, tried battery pull with same message as before.
If you can tell me exactly what to do I may beable to recover my phone once again. Thanks for your help.
522 Theresa Cannon February 2, 2011 at 9:20 pm: Cooper,
You are a genius. The salesman at alltel said my phone was not fixable, you proved him wrong.

Thanks a lot…
523 laur7000 February 2, 2011 at 1:16 pm: i have a blackberry curve and whenever i sign onto facebook on the browser, i cannot click on anything. i have tried deleting all the history, taking out the battery, and signing on using a different blackberry but it will not let me click on anything still, any suggestions?
524 Cooper February 2, 2011 at 11:04 am: @Cmmxx try leaving the battery out for 24 hours then charge it for 24 hours on the wall charger. Let me know if it comes back.
525 Cooper February 2, 2011 at 11:02 am: @Theresa Since Desktop Manager is not recognizing your device try BBSAK instead. You can download it from here:
http://bbsak.org/
526 Theresa Cannon February 1, 2011 at 9:41 pm: Cooper,
I had tried to do that and the desktop manager has error and states my phone isnt connected. PC says installation of BB is there but desktop manager says its not….Everytime the BB cuts off and redlight shows pc says installation is fine but I can never find it in the computer section removable drive.
I really want to get this phone back up and working, I have read everything on internet and it says to install OS thru desktop manager but it wont let me I even downloaded desktop manager from alltel with no luck.
Anything else I can do?
527 CMMxx February 1, 2011 at 9:33 pm: I have a Curve 8520. I let the battery go dead on a night out and went to charge it this morning. The red light is on constantly (can’t remember if it should be flashing or not when charging) But i can’t seem to turn on the BB. I have no charging icon either on screen. I’ve already taken out the battery and put it back in but it didn’t help!
528 Cooper February 1, 2011 at 11:03 am: @john Reload the OS on the BlackBerry then resend HRT and ServiceBooks to see if you can get it to connect to your carriers network.
529 Cooper February 1, 2011 at 10:50 am: @theresa Connect the phone to desktop manager and reload the OS – it should come back to life.
530 Theresa cannon January 29, 2011 at 7:40 pm: I have a BB curve 8530, My friend went into setting and did a memory wipe now it only goes to the hour glass screen and loading BB screen but no further..can this be fixed? I have had the battery out for almost a month and reinserted still does the same thing…HELP I love my BB but right now I’m using a droid phone
531 tammy January 29, 2011 at 6:37 pm: my daughter put my blackberry curve in a tea, everything works except i cant get reception any where
532 Camden January 27, 2011 at 6:38 pm: It does not show up when I plug it into my computer to even be able to reload my OS as you have previously stated.
533 john January 27, 2011 at 1:48 pm: i have a blackberry 9300 not locked have checked and sim works in another phone but when i ring from blackberry it simply dont connect
534 Cooper January 27, 2011 at 9:49 am: @ore50 Sounds like a bad device to me – is it still under warranty? If yes I would have it replaced.
535 Cooper January 27, 2011 at 9:48 am: @Annie – Try a battery pull.
536 Cooper January 27, 2011 at 9:35 am: I would connect to the PC – wipe and update the OS on your device. Backup all your data before wiping so you can restore after the update.

Grab the most recent OS for your model here http://blackberryrocks.com/latest-blackberry-os/

Instructions can be found in links on the OS download page.

While this issue is most likely a physical one, there is a slight chance that it is a bug in the software. An OS upgrade will eliminate that as a potential cause.
537 Michael January 27, 2011 at 4:38 am: hi Cooper….already got a new battery and i still have the same issues. fone starts heating up immediately it comes on, a fully charged battery on another phone becomes half charged on my phone,and last for approximately 25 minutes, displays a white screen when plugged and gets extremely heated up, what else can i do at this point?
538 annie January 26, 2011 at 4:10 pm: My blackberry 8900 has been working fine for the past couple of weeks and suddenley yesterday the top 5 buttons are not doing what they’re supposed to do…. when i press the green button the letters ‘JK’ appear. When i press the menu button, the letters ‘YI’ appear and the roller ball will scroll up and down but not let me press okay. The back button is ‘B’ and the red button is ‘NM’ …
This is so fustrating as i cant send any texts or answer any phone calls!! although i can recieve them.
I havent dropped or put any water on it at all…
pleasee helppppppp
539 ore50 January 26, 2011 at 12:47 pm: i have an 8520 and i always have to pull the battery in order to power on the phone…the end call button doesnt seem to turn it on, any advice ?
540 Cooper January 26, 2011 at 10:05 am: @Michael – ok so it worked part way – at this point I would grab a new battery. Your current battery is most likely the cause of the issue here.

Let me know if the swap works (if it doesn’t you can return the new battery for a refund)
541 Cooper January 26, 2011 at 9:59 am: @ella Go into your applications list and delete fb from there then download again from http://blackberry.com/facebook
542 Cooper January 26, 2011 at 9:57 am: @Laurie It sounds like you have a bad device – bring it in and have it replaced if still under warranty.
543 Cooper January 26, 2011 at 9:55 am: @Tony Try leaving the battery out for 2 or 3 days. Also if you have Whatsapp installed get rid of it.
544 Cooper January 26, 2011 at 9:45 am: @stingray The trackpad is hard to troubleshoot without having it on hand. Did you drop the phone or get it wet?

Do you have plenty of free memory? Things can get wonky when internal memory is low.
545 Stingray January 26, 2011 at 8:36 am: Woops i meant 8520
546 Stingray January 26, 2011 at 8:36 am: Please help i have a bb 9520, the roller ball sqaue thing can be pressed but does not navigate in any direction! I took out the battery, sim and memory, when i put them in the same thing happened again, please help
547 akram January 26, 2011 at 4:31 am: hey i got a blackberry torch and everytime some one calls me we talk for a bit then the line goes and on my friends phone it automaticlly dails in some one elses number thank you
548 Toni January 25, 2011 at 6:03 pm: My blackberry has a white screen and won’t charge what is happening to it?
549 Laurie January 25, 2011 at 2:34 pm: I have blackberry curve 8520, I have two problems;
One is that if somebody texts me but I don’t have their number saved I won’t receive their text but they can ring me…I’ve only noticed it recently.
And the second is that my blackberry has not got any signal any of the time, I have turned off the phone and taken out the battery, turned off the connections and restored them.
Please could you help
550 ella January 25, 2011 at 2:14 pm: my facebook app went missing, ive tried downloading it again and it said already downloaded. i clicked show all on the homepage and its not there, ive searched it on the search bit but its not there either PLEASE helpp.
551 Michael January 25, 2011 at 12:35 pm: hi cooper….thanks!after leaving my 8900 off for over 32 hours as suggested, it now comes on but it begins to heat up immediately, discharging its battery fast and it takes a while before it begins to function normally…plus whenever i plug it to a power source(A.C or my laptop via USB), the screen immediately goes white and the phone becomes incredibly hot until i pull the battery out. what can i do pls?
552 Cooper January 25, 2011 at 11:32 am: @sami Can you describe the icon in greater detail or take a screenshot of it?
553 Cooper January 25, 2011 at 11:20 am: @Barry Try the steps listed in this guide:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

That should get you back up and running.
554 Barry January 25, 2011 at 8:09 am: Hi, I have a BlackBerry Bold 9000. The other day it just stopped working, it won’t switch on or do anything, all i get is red flashing lights, it flashes twice, pauses then flashes 4 times and so on….I’ve searched the internet on how to solve this and all say connect to apploader etc, however my laptop won’t even recognize that my phone is connected so I can’t follow the apploader steps…..HELP please…
555 Ankit January 25, 2011 at 1:15 am: Thanks Cooper. I downgraded to OS5. OS6 has serious memory leak issues.

Cheers !!
556 sami January 24, 2011 at 3:58 pm: hello dear
i have problem with my blackberry 8830 world edotion with red line icon three month i try to fix them by my self and read a lot at the fourms can you tell me what i have to do… thanks
you can mail me if you want
samitouri@msn.com
557 Cooper January 24, 2011 at 11:19 am: @Josh try leaving the battery out for a few days (yeah pain in the ass I know) after a few days have passed put the battery back in (do you see a red light?) and charge for 24 hours.

Let me know if that works. If not then I will look for other ways to get your device back up and running.
558 Cooper January 24, 2011 at 11:12 am: @Camden Reload your OS.
559 Cooper January 24, 2011 at 10:55 am: @ericson It sounds like you may have some social media apps running – if you do, ensure they are updating every twenty minutes or so instead of every minute. That should help your battery.
560 Cooper January 24, 2011 at 10:53 am: @Jess it means your battery is dead – leave it on the charger.
561 Cooper January 24, 2011 at 10:50 am: @Steve Did you recently install any apps that may have caused this glitch to happen?

Try charging it on the wall charger over night to see if it catches a charge and powers on. If it does not then try leaving the battery out for a couple days (this works quite often but not always).
562 Cooper January 24, 2011 at 10:45 am: @Bryon That sounds like a major issue with your device or the radio in particular.

Since the battery pulls are not working I suggest reloading your OS after a full system wipe.
563 Cooper January 24, 2011 at 10:15 am: @parkerMo Sometimes it takes a few battery pulls in a row to clear those files out.

Alternately you can try this method:

Use mass storage mode, copy the media into a folder on your desktop, reformat card, then modify the media settings so everything has “read only” turned off in properties, then copy/paste back onto the memory card in the appropriate directories.
564 Cooper January 24, 2011 at 10:10 am: @Ankit Reload your OS again. Something has gone wonky.
565 Ankit January 24, 2011 at 3:16 am: I am using bold 9700. Had upgraded to official OS6 on saturday. I just did a battery pull because the phone was running out of memory.

Now it wont boot, i see the start up screen. Its been stuck there for more than 30 minutes.
566 ParkerMo January 24, 2011 at 1:14 am: i don’t know how to delete my “read only files” and i’ve tried a battery pull but maybe im not doing something right? any help would be much appreciated
567 Bryon Osterhout January 23, 2011 at 6:55 pm: I have the blackberry 9700 and as of this morning when i place a call or recieve one all i get is clicking like the phone is connecting then not. I have pulled the battery a few times but i does not help. Do you have any suggestions for me.
568 Steve January 23, 2011 at 3:29 pm: Hey I have a Sprint Bold 9600 and I charged it all night last night and for some reason it won’t turn on today. I somehow got the red light to blink a couple of times while holding onto the red power key. A battery sign also briefly flashed up on the screen. I’ve tried pulling out the battery a few times, nothing helped. Can you please help me!
569 Jess January 23, 2011 at 12:53 pm: When i put my Blackberry curve 3g on charge it shows a picture of a battery with a red cross going across it what does this mean
570 Josh January 23, 2011 at 12:02 pm: i just got a new BB torch, maybe a week and a half ago. i dropped it one time last nightm it started restarting on me every time i tried to do anything with it, like typing messages or making phone calls. it was also low on batterym so when it stopped restarting i assumed the battery was dead. this morning, i plugged it in to charge and not even the red light at the top comes on. ive tried the battery pull, and pulling the media card as well. can anyone help?
571 ericson January 23, 2011 at 8:41 am: g’day! hope you can help me on this, i have a bold 9700 bought last june, just a week ago, my blackberry started started to loose its charge just for the whole day. normally it will take 2 days or so to drain the battery but now i dunno whats wrong. also the small ticking clock shows up all the time. what will i do? my memory is not even full since i dont store a lot of datas. appreciate your help so much!
572 Michelle January 22, 2011 at 9:27 pm: hi , i have the blackberry 9000
my old battery was used up so i charged it and the hour glass icon came up , then the red let , it kept doing it. So i bought a new battery and does the same thing. What do i do !?
573 Nadira January 22, 2011 at 1:24 pm: My blackberry 9700 bold is having problems. the sign for bbm wont show up on the top right hand corner of my home page so in turn cant use bbm :( helpppp please =(
574 Camden January 20, 2011 at 2:12 pm: So my blackberry 8530 curve’s battery completely died, I guess last night, and when I woke up this morning it wouldn’t turn on so I started to charge it off the wall plug charger like usual and it gave me the red light then the blackberry white bar thing that comes up when you reset it. So after that it came up with the white background with my service provider’s, Koodo Mobile, name and it won’t charge up or anything it just stays on that screen everytime I hit any button. It’s just blank screen if I leave it, no red light or anything just dead.
575 nutter89 January 20, 2011 at 1:04 pm: hi i have a bb 8900 when its on charge it says its charging when its actualy not iv tryed to update the o2 and its gets as far as reconecting jvm or sumat like dat and then it says it says reconet the bband press retry nd dats all it keep sayinmg please sum 1 help
576 Cooper January 20, 2011 at 11:43 am: @Michael The first thing I suggest trying is leaving your battery out of the device for a couple 32 hours or so.

If the device does not boot fully after that I would reload the OS and start from fresh.
577 Michael January 19, 2011 at 6:43 pm: my blackberry javelin (8900) was plugged all night and when i tried puttin it on in the morning, it wouldnt come on until i putlled the battery and reinserted it.it came on only for the screen to fade into white and now the phone only comes on after it has been switched off for about 30 mins and it only stays for about 5 mins..it also heats up and displays a white screen whenevr it is pluggedm either through ac or a laptop.. how do i fix it?HELP!!!
578 Cooper January 19, 2011 at 11:15 am: @jessica. Try doing a battery pull to see if you can reset and get the device to boot fully.

If that does not work you will most likely have to reload your operating system files and start from scratch. (Plug into Dekstop Manager and backup contacts data etc if your device is recognized).
579 Jessica. January 19, 2011 at 6:08 am: hey. i’ve got a 9780 brand new for about 3weeks now, its been fine up until the past week, i click on thr menu button to get the screen to light up and it doesnt work so i checked if it was turnt off by pressing the red dial button and it started to vibrate and the messenger flash wont stop. it come up with security system test passed but the light continues to flash? any help?
:/
580 Shternala January 18, 2011 at 3:00 pm: Hi, Thank you fo replying so quickly! luckily, my bb did turn on but now i have another problem.. whenever I put a sim card in, which I knoww works, it says invalid sim… can you tell me why and what to do about it!
581 Cooper January 18, 2011 at 2:31 pm: @Jennie What you are looking for is “Mass Storage Mode” This essentially makes the memory card discoverable to your computer, at which point you can drag and drop files onto it.

To enable it you simply go to options > Memory > Mass Storage Support > set this to ON.

That is it – you should be good to go now.
582 Cooper January 18, 2011 at 2:17 pm: @shternala That symbol just indicates that the device is connected to a charger. I suggest leaving it charging on the wall charger overnight. If the battery has no charge at that point I would go to the store and grab a new battery to test.
583 Cooper January 18, 2011 at 2:08 pm: @nonso Your carrier is the only one who can reset this for you. Go into a store and talk to someone who sets up phones during a sale.

They can remove your device from the network and add it back with a new account.
584 Cooper January 18, 2011 at 1:42 pm: @Tan Leave the battery out of the device for 36 hours – see if it turns on after that. – let me know
585 Shternala January 18, 2011 at 1:34 pm: hi,
I got a second hans blackberry. Its probably one of the older models, i think the pearl. But, I have left it charging for a bit but it just stays with this one thing. the screen is plain white and in the middle of the screen is like a battery thing and a blue thing to show that its charging i think ( lightning thing) please help me and tell me what is wrong AS SOON AS POSSIBLE!!
586 Cooper January 18, 2011 at 12:09 pm: @Jae Jones -try doing a battery pull after resending your service books and re-registering your Host Routing Table.
587 Cooper January 18, 2011 at 12:04 pm: @Anna Moss I suspect low memory on your device or too many applications installed that are running in the background and updating frequently.

Change any IM , Twitter or Facebook apps to update every 20 minutes or so and that should help out. Also delete anything you are not using to free up some memory.
588 Anna Moss January 18, 2011 at 8:17 am: I took the battery out of my blackberry and now it is eating through the battery life and is running out really really quickly. Whenever I send a text or bbm, a little clock thing appears and there is a delayed reaction with the phone. Please help!
589 Jae Jones January 18, 2011 at 6:41 am: my blackberry wont receive any calls,but am able to make calls….please help
590 Tan January 17, 2011 at 11:47 am: Hi,
I have a blackberry curve 8320 and about a month ago while I was at my friends place my battery was running low so I used his ps3 controller charger to charge it up. It charged up a bit and I took it out and went out. later I used the same ps3 charger to charge it after it went dead but this time it wouldn’t charge (not red light). I left it to charge and in the morning it still wouldn’t turn on. I came home put it in its own charger it still wouldn’t turn on or the red light. so I left it on for the whole day and tried some other battery from other phones which didn’t fit. I put the battery back in and it turned on. But then the battery kept depleting really fast. requiring 1-2 charges per day. as long as I don’t let the battery finish it works. then last night the battery finished and I couldn’t get it to work. so I went out to get it a new battery but it still doesn’t work not even a red light. It’s the same thing that happened before.

help please?

thanks Tan
591 Nonso January 16, 2011 at 8:25 am: Hello, I use a 9780, and i cant recall my BIS user name and password for my BB my network carrier cant seem to help.

Please, how do i reset/deactivate or get a username and password?

URGENT!!!!

Thanks
592 zak scally January 15, 2011 at 9:18 am: HELP..
my blackberry desktop manager isn`t loading up my applications on my blackberry curve 8520 help please
593 Jennie January 15, 2011 at 4:06 am: I have a blackberry curve , i’m trying to upload pictures from my phone , to the laptop , i put the cable in , and even my phone , a short message is supposed to appear , and my answer should be either yes , no or dont show again. once i accidentally pressed dont show again and now it only charges my phone and it cannot upload pictures. Any suggestions ?? Help please !!
594 Cooper January 14, 2011 at 4:12 pm: @sean See this forum post that should fix your Bold
http://forums.bbgeeks.com/threads/584-Bold-9000-wont-turn-on-charge-or-show-any-sign-of-power-at-all.?highlight=cmos
595 Cooper January 14, 2011 at 4:09 pm: @Shanice – try plugging it into the wall charger for 24 hours. If it still does not respond take a look at this forum post and the links inside:
http://forums.bbgeeks.com/threads/584-Bold-9000-wont-turn-on-charge-or-show-any-sign-of-power-at-all.?highlight=cmos
596 shanice January 14, 2011 at 12:39 pm: my blackberry curve 8900 battery died as it was completely flat, i have put it on charge for a while now but the screen still remains to be black and the led light is stayin solid red its not flashin or anything. whats wrong with it? please get back to me asap!
597 Sean January 14, 2011 at 9:53 am: My Bold 9000 baterry went flat.Now it wont charge,turn on,even d LED light wont come on or even blink.Tried puttin in another Bold 9000 battery,still no sign of power..HELP!!!!!!
598 Do It Yourself: Restart BlackBerry | BBGeeks January 11, 2011 at 8:32 am: [...] course, there’s always the universal solution to any BlackBerry problem, the reliable old battery pull. I’ve found few situations where this wasn’t practical, [...]
599 rob January 11, 2011 at 6:17 am: i have the bb curve it still turns on recieves calls and texts like normal but none of the buttons work, not even the ones on the sides the scroll still works but thats it (i dont think its water damage).
600 Cooper January 10, 2011 at 3:38 pm: @Mandy You can wipe the device or scroll a LOT
601 Cooper January 10, 2011 at 3:35 pm: @USman Try it again – perhaps use a different OS this time.
602 Usman January 10, 2011 at 12:25 pm: heyy
i need help
i have a BB curve 8310 , i had a problem with that , but i finded out a solution , but it dint work .. i upgrade to OS 4.5 but when i insert the batery the LED turn’s on and then the bb wont load the Os , it is a black blank screen
please help me

or contact me on this ID xbox_guy2009@live.com

please help me :(
603 mandy January 10, 2011 at 8:53 am: I set the horizontal sensitivity to 20 mistakingly because I was having problems with rollerball. It will not move horizontally at all now. Is there a way to reset it back to what it was?
604 erika January 8, 2011 at 5:32 pm: My back berry curve was freezing so i took out battery and out back in several times all i get is the black blackberry screen and the loading line but it stops loading right before the end and stays like that so my phone wont turn on.
605 Nate January 8, 2011 at 11:13 am: Hey, I just took my Blackberry Tour to the U.K. with an international data plan. It was working fine for two days or so, but now there’s a problem. After about an hour or so of use after a full night’s charge, I’ll be using BBM and the screen will fade to black, then give me an hourglass, then reset, and then come back on with the battery completely drained and the phone in radio use. The battery will have been almost full before the reset. What is this a problem with? I can’t figure out which part of the phone is broken. Thanks
606 Matt January 8, 2011 at 5:12 am: I have a blackberry curve 8900 … And the red light flashes , and make a tune . What is it ??
607 John January 7, 2011 at 1:45 pm: How do I delete the old bluetooth device? I can not ‘pair’ the motorola bluetooth as my bb is not finding it. I double checked with motorola and there should not be a problem. Ever since I tried to ‘pair’ the motorola, I have been having more issues with the phone. I have only had my bb for 3 months and still a rookie with it.
608 Cooper January 7, 2011 at 12:37 pm: @Louis You will need a PC and either BBSAK, BBMCP or JLCmder (google for download links)

Use them to wipe your device and start from scratch – try to backup data and contacts first.
609 Cooper January 7, 2011 at 12:24 pm: @Amy Check your battery connections to make sure they are making contact properly. You probably have some kind of loose connections inside from dropping it.

There are youtube videos that show you how to pull the phone apart so you can check for damage.

Good luck.
610 Rasya January 7, 2011 at 12:13 pm: how to wiping the device? now i cant use my camera. it turn off suddenly when i capture something. please reply.. thank you so much :)
611 John January 7, 2011 at 11:55 am: How do I delete the old bluetooth device? I can not ‘pair’ the motorola bluetooth as my bb is not finding it. I double checked with motorola and there should not be a problem. Ever since I tried to ‘pair’ the motorola, I have been having more issues with the phone. I have only had my bb for 3 months and still a rookie with it.
612 Cooper January 7, 2011 at 11:36 am: @john Check to see that it is still not connected o (or trying to connect to) the old bluetooth device. If there are two in the list delete them both and then add the new one again.
613 John January 7, 2011 at 10:49 am: Hello,

I have a Blackberry Pearl Flip and I am having issues with first re-setting the bluetooth. I had one set-up and now I got another one. My blackberry seems not to locate the new bluetooth unit and if I try a certain amount of times, it will shut off with a red light on the front. Also, sometimes when I turn the phone on, I get a red light and it takes a couple of times to re-boot before it turns on. Can anyone help me out?
614 Amy January 6, 2011 at 12:54 pm: Hey, so i have a blackberry 8310 that i was given second hand and it worked fine, i then dropped it and it wouldnt turn on again so i kept playing and fiddling with it and it turned on again, since then it has been often (like 12 times a day) turning itself off and so i pull the battery out then back in again and sometimes the red light stays steady, sometimes it flashed 3 times then pauses for a few seconds then flashes again etc, sometimes its completely dead and other times it restarts it self. it has now been doing this for nearly a week now and it is highly frustrating and could really do with some help please :)
615 Louis January 6, 2011 at 12:34 pm: hey

so my blackberry blacked out 2 days ago and since then my bb wont turn on there has been a flashing red light and i cant connect it to my mac to wipe it and install os. I tried with other computers but it still doesn’t work. i bought a new battery and charger just in case but no nothing works..
helpppppp ! :’(
616 Cooper January 6, 2011 at 10:32 am: @nache unfortunately something has gone wrong and been corrupted in your operating system. Not to worry though – the device is still fine, you just have to reload your OS.

Grab the most recent OS for your Storm (any carrier) and follow the instructions on the download page.

Find your OS here
http://blackberryrocks.com/latest-blackberry-os/
617 nache January 6, 2011 at 2:07 am: hey i’m new on the bb and after installing the bb destop software, later my blackberry strom started showing reload software 507……….. pls i need help
618 Cooper January 5, 2011 at 11:51 am: @Lauren I suspect your battery has been compromised – try locating a new battery for your device and popping it in to see if it boots up.
619 Lauren January 5, 2011 at 7:59 am: I am out of the country and let my battery on my Blackberry Curve die on accident. When I try and charge it, the screen stays black and the red light comes on but nothing else. I charge my phone by hooking it up to my laptop, it has always worked before. Should I get a new one or is it something I can fix? I’ve tried everything.
620 Cooper January 4, 2011 at 3:08 pm: @monica That sounds like a problem with your SIM card to me. Contact your carrier and ask them to resend your service books and ensure your device is set up properly. If needed ask them for a new SIM.
621 Cooper January 4, 2011 at 3:03 pm: @Matt sure you can open it – search youtube for your device model and tear down or take apart to find instructions.
622 Cooper January 4, 2011 at 2:30 pm: @sweety This sounds like it could be a number of things –

1) did your phone get wet?

2) Do you have enough free device memory – the phone can become unstable if it gets too full.

I suggest deleting some apps and upgrading your OS if possible. That should get it stable again.
623 Cooper January 4, 2011 at 2:17 pm: @Sasha The camera in use error message is common and usually shows up when your device is running low on memory.

I suggest deleting some unused apps or themes etc to free up some space.
624 Cooper January 4, 2011 at 2:11 pm: @rasya I suggest wiping your device and reloading the OS.
625 Cooper January 4, 2011 at 1:58 pm: @Kristin I would start your BlackBerry in safe mode then navigate to the problem file and delete it.

Do a battery pull right afterward.
626 Cooper January 4, 2011 at 1:43 pm: @Sylvia Yes simply go into a local phone dealer and ask them to hook up your BlackBerry. They will provide you with a new SIM for your new number/account.
627 Cooper January 4, 2011 at 12:27 pm: @Elyse I suggest finding a friend with a pc laptop you can use for a few hours and perform another OS update. This time use Desktop Manager on the PC and use the most up to date OS available.

You can find recent OS and instructions here: http://blackberryrocks.com/latest-blackberry-os/
628 Cooper January 4, 2011 at 11:52 am: @eloise Sounds like you will need to wipe the device and load a recent OS on it. If you plug into the computer does Desktop Manager recognize the device ? Do you see a red LED flash?

Before trying that though, see if you can restart in safe mode:
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/

If you can get into safe mode just delete the apps you recently installed.
629 Cooper January 4, 2011 at 10:59 am: @JC If you have a recent backup of your device you can restore from there to get bak apps you may have lost. I have no idea how changing your sim card in the device could affect your Twitter account settings on your laptop.

There has to be an unrelated cause for the Twitter login issues.
630 Cooper January 3, 2011 at 3:07 pm: @harry You will need to check out a program called BBSAK or JLCMder to connect and wipe your device. Then reload the OS .

http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
631 Cooper January 3, 2011 at 3:04 pm: @Steve Chambers This is quite irritating I am sure. There are a couple things you can do to work around this.

1. Change your convenience key so that it is now a lock key and press it before unholstering the device.

2. Get an app like Pattern Lock to prevent the screen from being live when fresh from the holster. http://store.bbgeeks.com/product.asp?id=27928
632 Cooper January 3, 2011 at 2:24 pm: @Clayton1980

1. The menu key should show you contextually relevant options for whatever app you are in. Are you saying it never shows anything other than “switch”?

2. Try changing the resolution of the pics you take to a lower value. a 5MP image is quite large.

3. Can you explain how you are trying to connect to Bluetooth or what exactly your problems are in that area?

cheers.
633 Cooper January 3, 2011 at 1:34 pm: @dc Unfortunately something went wrong with that app during installation. Try restarting in safe mode (http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/ )

If you can, delete the Traffic app and restart your phone. If you see the reload software message still then you will need to connect to desktop manager and reload the OS to your device.
634 dc January 2, 2011 at 10:00 am: Hi. I have BB Curve from T-Mobile.I am having problem with it. I tried to download BB Traffic and suddenly the screen got lost and there is nothing on the screen. I pulled the battery out and put it back again,nothing. I see the – Reload Softwares 582- sign comes out..Any solution ?
635 tiffany January 1, 2011 at 1:57 pm: hey this is my problem..i will be using my Blackberry then all of a sudden a white screen starts appears and it does leave until the screen light goes off..i don tknow how to fix it and it really annoying

help pwease :(
636 Clayton1980 January 1, 2011 at 6:55 am: hi i recently went out and bought the new blackberry torch 9800…… i have a few queries about it i don’t know if anyone can help.

1. when i press the blackberry key it only brings up a menu to switch between apps and msgs etc.

2. when i take pics with the camera on it….. and then go to send them in a msg or in bbm it won’t let me select them and send them.

3. i can’t seem to get my bluetooth to connect to anyone else for some reason.

someone plz help it would be most appreciated.
637 Steve Chambers December 31, 2010 at 2:06 pm: Hello there,
i’m wondering if anybody could help me. I have got a new Blackberry Torch and it works perfect until i put it in its case. What happens is – i receive a call, it rings, then as soon as i take the phone out the case to answer, it cuts the caller off and i have to ring them back!. This may be a very simple problem for you to sort out but its driving me insane!!!!
PLEASE HELP…..
638 harry December 31, 2010 at 8:44 am: hello mate my bb is not turning on all there is is a red flashing light it wont connect to the computer or nuthing thamlks harry
639 jc December 31, 2010 at 12:05 am: hi! last last night, i inserted another sim card on my blackberry curv 8520.. then after i put back my original sim card,some settings were missing and some applications were gone. then when i was about to log in my twitter account on my laptop,i can’t log in,it says, i have incorrect username or password,but on my blackberry for twitter,i can use it. is there any connections between the lost of my other applications with that?..
640 eloise December 29, 2010 at 7:43 pm: it just turned it self off again and now it aint cuming back on :/ :/ help
641 eloise December 29, 2010 at 7:37 pm: hi i have a blackberry curve and i downloaded some apps of blackberry app world and my phone just turned itself off and wen i turned it backon again it loaded really slow and i have 3 new messages and it wont let me read them wot shud i do ?
642 Elyse December 28, 2010 at 11:40 pm: Hey, so I have the blackberry desktop manager (on a Mac) and it told me to update to the newest OS which I did. Now, my blackberry freezes every time I turn it on. WHEN it boots up fully (I’ve done this several times now) I get as far as changing the time to eastern time, and the screen frerezes. Ive pulled the batt at least 4 times now and it always freezes, without exception. When I tried to connect To my computer, it goes to the “connecting to desktop” screen but is never recognized on the computer, I can’t even restore the settings to what it was before. What can I do? Thanks for your help.
643 denisha December 28, 2010 at 4:48 am: hello my blackberry storm 2 feel in my sink and when i do a battery pull it comes back on fine at first except with a green light not blinking or it tells me to reset with the light yellow. is there a way to solve this? and my other blackberry pearl is just showing a black and white screen i cant see anything HELP!
644 Sylvia December 27, 2010 at 9:13 pm: I have a Blackberry Curve 8330 which does not have a sim card. Can I get some how a sim card installed, so that if need be I can use my phone again.
Thanks for your comments.
645 kristin December 27, 2010 at 4:10 pm: I have a picture that I can’t delete because my bb says the file is in use?? How do I delete it??
646 Rasya December 27, 2010 at 2:30 am: Hey, my bb onyx restarting by itself and someday it turn off and it can’t turn on again. when i charging it, the led light turn on. but when i pull off the charger, the led light turn off. what should I do? Help me :’(
647 Sasha December 26, 2010 at 1:33 pm: Everytime i open my camera it always say you must close other aplications what does that mean
648 sweety December 26, 2010 at 2:49 am: hi, i have a blackberry 8900 curve and i had bought last year and since then i had no problem in it at all. but recently from last 1 month or so my device has been acting all funny.. while i am talkin on the phone i hear some crackle voice and the screen goes white n it turns off.. and i take out the battery and try rebooting it bt still the screen is all white until i dont put it on charge it does not start.. please suggest what i can do with it as its very annoying.. thanks
649 Matt December 25, 2010 at 8:05 pm: Is there any way to open it up and find out if I did damage the connection to the screen…my laptop wont recognize the bb when I plug it into the usb, it says it does not recognize the device
650 monika December 25, 2010 at 3:18 pm: hey.
i have a blackberry bold 9700. my problem is that i cant call or text i cant even revsive calls it tell me (authorisation failure). what do i do to make it work please help.
651 Cooper December 24, 2010 at 12:37 pm: @Me9000 Do you have apps like Twitter and Facebook updating every few seconds? If yes change that to 20 minutes or so.

Let me know if that helps. It could also be caused by poor network reception if you are having signal issues.
652 Cooper December 24, 2010 at 12:33 pm: @matt connect it to Desktop Manager and see if you can back it up. The LED indicates the unit is still functional so you may have damaged the connection to the screen when dropping it.
653 Cooper December 24, 2010 at 12:32 pm: @manda Have you installed any apps recently? How much free device memory do you have? Options > Status

I would also look at any apps that are updating like twitter etc – change the updates so they come every 20 minutes or so.
654 Cooper December 24, 2010 at 12:31 pm: @ramzi I suggest downgrading back to the version of the OS that was not cutting in and out.
655 Cooper December 24, 2010 at 12:30 pm: @valerie Check your settings to ensure you do not have content encryption enabled.
656 Cooper December 24, 2010 at 12:25 pm: @Alice Have you tried pulling the battery?
657 Cooper December 24, 2010 at 12:24 pm: @BBAngel I would check out apps that are updating in the background like Twitter and Facebook etc – change the update interval to 20 minutes.

Let me know if that solves it.
658 BBAngel December 24, 2010 at 1:17 am: Hi my BB keeps vibrating every few seconds and the download icon remains on the screen but I cannot find what it is “downloading”. Each time it vibrates the timer appears briefly on screen. HELP please!!! Has anyone experienced this and know how to solve it???
659 Alice December 23, 2010 at 8:41 pm: hi, i have the black berry curve 8520 and the alt sign is coming up in the right hand corner and i am not holding down alt atall. i have tryed everything for over an hour and cannot get onto my phone as i cant type my password in because it’s on alt. please help?
660 Col35 December 23, 2010 at 1:59 pm: one of my bb contacts upgraded to a torch and when i added her to my contacts she’s there but every 2 days she disappears. I am not deleting her and neither is she? are our settings off or something?
661 valerie December 23, 2010 at 5:46 am: Hello

I recently observed that i have difficulties viewing or transferring pictures from my black berry curve 9700 device via any PC using the USB cable. The images appear unreadable as REM files but can be viewed on the device itself.

Please assist.

BR,
662 ramzi December 23, 2010 at 5:16 am: after upgrade my BB8520..network problem..sometime can..and sometime searching network..i live at town..not village..how can settle this problem..
663 manda December 23, 2010 at 5:05 am: when i using my bb,it suddenly freeze,i pull the battery then,the phone reboots 3/4s of the way then freezes. what can i do toget into my phone? my bb type curve8520…
664 Matt December 23, 2010 at 2:22 am: I need some help…I dropped my bb pearl and now all I get when I turn it on is a black screen and a steady red led.
665 Sophie December 22, 2010 at 5:27 pm: my blackberry curve that i bought in agust has been freezing, not the screen just the trackpad, i can press it and so still get onto some applications but can’t scroll up, down or sideways. This problem has been happening on and off for a while and nothing i do seems to stop it. Recently another problem has risen, i’m overseas and so turned my roaming off and am only using the internet services when i’m able to connect to a nearby wifi and that has stopped working, i am still connected but no bbms are sending and i haven’t recieved any either
666 seggy December 22, 2010 at 12:26 pm: my blackberry phone keeps on vibrating everyone minute.please nelp
667 Me9000 December 22, 2010 at 12:16 pm: My battery was dying really quickly so i deleted some apps of my bb9000 and it kinda worked, but the other day my battery died in about 4 hours and ever since then it takes over 5 hours for the battery to charges to 100% and only last a couple of hours, i even bought another bettery and it does the same thing, what do i do!!!
668 Blondie December 22, 2010 at 11:49 am: So I had an extra battery from my old blackberry (same type). And charged it all up and it still wont turn on, its like it doesnt recongnize that theres power, even through direct wall charger, or usb port charge, no light comes on..nothing… its so strange..Is there anything else I could try ? I was reading on some forum that it could be a connector issue from the port to the button and something like electrical tape could fix it, if I brought it in to a store could they do something, Im using my old blackberry now, and it sucks! that ball is horrible in it!!!
669 Cooper December 22, 2010 at 11:32 am: @Ariel To be clear you need a BlackBerry Data Plan (BIS) to use most apps you download. It could very well be that you have a traditional data plan on your device which is not a specific BIS plan.

One easy way to tell if you have a BIS plan is if you have BBM and can message contacts through Messenger.
670 Cooper December 22, 2010 at 11:00 am: @Dazza It sounds like you may have nuked your BlackBerry by accident. Try this to get it back in shape:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
671 Cooper December 22, 2010 at 10:17 am: @Blondie – It sounds to me like the phone dying was caused by a corrupted battery. Try heading over to a store and seeing if you can test your phone with one of their batteries that is known to be working.

Let me know if your phone boots – if yes then you need to buy a new battery.
672 Blondie December 22, 2010 at 1:07 am: Hey,
So heres what happened! I was taking a video and I guess my battery was all of a sudden dead when I was in the middle of recording, so I went and grabbed my charger ..it was doing its whole shut down thing when I plugged my phone in the puppy grabbed my cord and my blackberry fell onto the floor when I picked up my phone the screen was all white( I thought no biggie the screen has turned all white beforein fact earlier that day). so I took the battery out as it solved the problem last time, but this time it wont charge it wont even recongnize that it is being charged no red light no nothing, my desktop manager wont even read it… Is there anything I can do , is there a way I can get my phone to start charging again or fix it or is it completely done for ? Thanx very much . ( I have also tried letting it charge for over an hour and nothing) tried getting it to turn on ever which way )
673 Cooper December 21, 2010 at 12:22 pm: @Ainsley Your BlackBerry has been set up to forward all calls somewhere…

To take off forwarding press – call button > menu > options > call forwarding > enter your voicemail number > menu > save
674 Cooper December 21, 2010 at 11:46 am: @jess This is a common issue with many BlackBerry devices. Usually a battery pull fixes it.

If you find your device is doing it often enough that it is a problem I suggest sending it in to get a new one.
675 Cooper December 21, 2010 at 11:44 am: @banggigay It sounds like your phone is nuked – if it is you will have to wipe it to get it working again. First connect to Desktop manager and see if your device is recognized.

If it is you can backup all your data before wiping it out.
676 Cooper December 21, 2010 at 11:38 am: @Lutchanie Tumblr has had some issues recently which I believe to be a part of your problem. I suggest deleting the app and redownloading the most recent version.
677 Lutchanie December 21, 2010 at 7:45 am: Hey. I have this tumblr app in my Blackberry Bold 9700. it worked perfectly fine till one day i re-blogged something & it took forever! Literally! i cannot move to anything! i carnt eve log off,or go back to the menu.i tried taking the batt off & putting it backk in too! please help me! :’(
678 banggigay December 21, 2010 at 1:53 am: hi! i turned on my bluetooth to transfer some files to my laptop then suddenly the screen turned to black. i have removed its battery already and tried to turned it on again, but the same.

It will boot and show the welcome screen but afterwhich it would turn to black again. I know power is up cuz the red light turns on when i try to turn it off.

Appreciate any assistance you can give. I dont want to lose the data saved in my BB 9000 thus i dont want it to be reset :-(
679 jess1234 December 20, 2010 at 2:20 pm: hi, i have recently got a blackberry curve 8520 and it has worked fine but sometimes the screen turns white and the whole phone shuts down. I do the battery thing and then it turns on but sometimes it just repeatedly turns itself off again, it is so annoying and I dont know what is wrong with it. please help!
680 Ainsley December 19, 2010 at 3:51 pm: i have a blackberry curve 8520 and its not recieving calls. its just coming up you have 1 missed call everytime someone tries to phone me. and at the top it has a yellow/orange phone and its got an arrow going towards it then like bouncing away. do you know how to solve this?
681 dazza4 December 19, 2010 at 4:37 am: hi i have a storm, i got a new battery 4 it but as soon as it lost it charge it wont charge up the red light comes on abd it loads up but then goes off any help plz
682 Ariel December 19, 2010 at 2:01 am: Can someone help me solve why I cannot use any applications that I download onto my blackberry? For instance this display when I try to access my Facebook application:

“You are currently on a service plan that does not support this application. If you want to use this application, please contact your service provider to upgrade your data plan.”

And YES, I do have data plan with AT&T and they don’t know why either. My data plan is perfectly fine.

Please help me out! I really want to access BB app world and use these apps!!
Thanks
683 Leah December 18, 2010 at 11:06 am: Hi, I have a blackberry torch, it keeps turning off before the low or empty battery signal appears on the screen. When I charge it for a while it turns on and it shows that my battery is fully empty. Please HELP!
684 sammy December 17, 2010 at 10:22 pm: @cooper
but my blackberry won’t connect to my computer i don’t know why
so i can’t wipe out the device what else can i do???
please help me
685 Cooper December 17, 2010 at 12:41 pm: @jaycee I would contact your service provider to find out if there is any kind of connectivity issue with your specific device.

SMS is not handled over the BlackBerry network so it is most likely a problem on your carriers end.
686 Cooper December 17, 2010 at 12:37 pm: @sammy It sounds like your device is nuked – the suggested action would be to download BBSAK (BlackBerry Swiss Army Knife) and wipe your device:
http://bbsak.org/
687 Cooper December 17, 2010 at 12:35 pm: @shahzayb Try pulling the battery from your device while it is powered on – replace it after a few minutes.

Let me know if that helps.
688 Shahzayb December 17, 2010 at 12:14 pm: I gotta problem which is like!.. when ever i wanna go like on my phone call list on my bold! like who i called who missed called me!.. the receive button just opens camera itself… i dont know why ? but any fix for that ?
689 sammy December 17, 2010 at 12:13 am: @Cooper
no it doesn’t reconize it i allready tried what you told bb9000 to do and it dint work either what else do you think it might be please help me it blinks 1 time then it stops and it blinks 3 times i dont know what it might be but all i know is that i cant turn it on or nothing if you could please help me i would really appreciated
690 jaycee December 16, 2010 at 8:53 pm: hey i cannot send text messages from my black berry curve 8520 everytime i do it it says network out of order i already did the battery pull ”/
691 Cooper December 16, 2010 at 4:00 pm: @Ashley it sounds like you are not set up properly. I would contact the service provider and ask them to ensure your BlackBerry data plan is set up correctly.
692 Cooper December 16, 2010 at 3:37 pm: @ngoTraan I took a quick look through all the comments but I can not find the “recovery site” you are referring to. Please refresh my memory.
693 Cooper December 16, 2010 at 3:16 pm: @nathalie – First try a battery pull. If that does not clear things up I suggest entering your TCP/APN settings:
http://www.blackberryfaq.com/index.php/Carrier_specific_APN/TCP_settings
694 Cooper December 16, 2010 at 3:00 pm: @bb9000 It sounds like you have a nuked BlackBerry – see here for tips – let me know if it works:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
695 Cooper December 16, 2010 at 2:20 pm: @Sammy It sounds like it may have been nuked when the battery went completely dead. If you connect the BlackBerry to Desktop Manager does it recognize the device and your PIN?
696 Cooper December 16, 2010 at 2:18 pm: @Mutaz Check out this post for how to recover from BlackBerry App Error 523
697 Mutaz December 16, 2010 at 3:41 am: my bb curve 8520 malfunctioning and Showing me “App error 523″ how to fix this error?
698 sammy December 15, 2010 at 3:25 pm: i have a blackberry 9000 and just last week it ran out of battery and when i charged it it woudint turn on the light would just blink it blinks in this order 1 then 3 and then it starts over they told me it might be the battery so i bought a new one but it still dosent want to work please help me thanks
699 bb9000 December 14, 2010 at 2:58 pm: please help me
my blackberry ran out of battery and when i charged it it wouldn’t work they told me it was the battery so i bought a new one and now when i put the battery on it blinks red 1 time then 2 times and then 3 times and it starts all over i try connecting it to the computer but it docent detect it i try taking out the battery and put it in back in and it wont work so if someone could please help me
700 nathalie w December 13, 2010 at 4:22 pm: i downloaded twitter on my blackberry out of the app folder and now its broken and says i havent got connection but my msn works fine and my facebook app comes up but with blank boxes in the post boxes and i dont know how to fix it
701 Cooper December 13, 2010 at 3:16 pm: @erin You do have a safe mode see here: BlackBerry Safe Mode
702 erin December 12, 2010 at 6:16 pm: i recently downloaded an app from app world and a reset now or later option poped onto my screen, i selecet restart now.
my phone cannot fully turn on, when i pull the battery, the phone loads 3/4s of the way then freezes, i do not have a safe mode on my phone. what can i do toget into my phone and delete the app?
703 NgoTraan December 12, 2010 at 12:20 am: @ Cooper
hey again, i’ve tried the recovery site that you’ve posted up, and since I didn’t have an account on the site, So i’ve made one and now i can’t even post/download/anything on the site. Is there like an alternate link for it? or a different link for same downloads?
704 NgoTraan December 11, 2010 at 11:08 pm: what do you do when your blackberry goes from
“BlackBerry
[///////////////////////////]”
like it loads but then it starts up the main logo then turns off? :S
need help asap please
705 Leidy December 10, 2010 at 10:42 pm: I just downloaded the Blackberry App World on to my blackberry bold 9000, when i want to download games and applications it tells me to sign in to my Blackberry ID so i do but it stays on the same page, the one that says up top BlackBerry ID and shows your email, username, password and secret question.I dont know what to do from there though. So i click on the menu button and click on Featured View and it takes me back to the apps so i click on one that i like and again it tells me to sign in for me to download that app. It doesnt go any further than that. I need help please, thanx!
706 Ashley December 10, 2010 at 6:50 pm: I have a black berry storm and i cant sent texts because of this red clock icon??? i cant recieve them either.. iv turned it on and off and took out the sim card and everything… is it broke???
707 Hatem December 10, 2010 at 5:45 pm: I have a BlackBerry 9700 Bold, suddenly there was a problem for the first time meet it: the set’s screen appeared completely white and contain a small message says: APP error 523 And underneath is written: reset, with your known expertise in this field can you help me to solve it. Thanks a lot.
708 Cooper December 10, 2010 at 1:34 pm: @Nada try charging it again over night on the wall charger – sounds like it didn’t charge properly.
709 soso December 9, 2010 at 12:07 am: my bb 8900′s keyboard doesn’t have backlight, iv tried bringing it in the dark room till it wont lit, another is my screen light is very bright, the adjustment wont work, tried it putting on 10 still its very bright lastly my battery wont charge in my phone i have to shrge it using battery charger. and the battery remain 100% full and when i use the camera it say my battery is too low.
710 nada December 8, 2010 at 12:55 pm: Hi , I have bb 9000 i left it charging last night and I went to sleep when I woke the screen is black doesnt wanna turn on. when I charge it red light comes up but after couple of mins it goes away then it show a battery sign charging .please help
711 Cooper December 7, 2010 at 1:26 pm: @Moustapha After 10 tries you will have to have the device physically unlocked – it will not work with a code. Look for a tech that does manual unlocking.
712 Tgrisko December 6, 2010 at 7:43 pm: No…. the device is not recognized by the desktop manager… tried that and didn’t work. I can hear a ‘crackle’ like an ‘arc’ when I connect the charger or USB to the port (nothing seen though). I have also tried to jumper the battery terminals to a modified USB cable to eliminate a charge port problem… no go…. what’s next?

Thanks for the support you provide so many of us!!!!
713 Moustapha December 6, 2010 at 3:47 pm: dear sir
my friend bought me a blackberry (bb) from U.S.A. STORM 2 9550. this bb is closed to a network in U.S (VERIZON). i missed my 10 tries to unlock cod and now the network doesn’t work in Egypt where i live. my question is: who can i unlock my bb after missing my 10 tries?
all thanks be to you in advance
714 Cooper December 6, 2010 at 1:34 pm: @LaShun

This is a memory issue – you need to clear up some space on your BlackBerry then try the camera again.

If that does not work try squeezing the area of the camera lense tightly between two fingers. On occasion it can become loose.
715 Cooper December 6, 2010 at 1:29 pm: @hein Check youtube for videos on how to take apart your device model. Pay attention to any videos talking about the screen and its connections. I suggest taking it apart and seeing if you can tighten up the screen connection cable. That is what the problem appears o be.
716 Cooper December 6, 2010 at 1:27 pm: @tgrisko Is the device recognized by Desktop Manager? If yes then reload the OS software.
717 Cooper December 6, 2010 at 1:26 pm: @nehal – Sounds nuked to me – see here for recovery steps: http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
718 Cooper December 6, 2010 at 1:25 pm: @nina I suggest pulling the battery to see if you can get the phone to boot completely. If it will not then restart in safe mode and delete appworld completely.
719 Cooper December 6, 2010 at 1:23 pm: @ashley The red x’s on your battery indicate water damage at some point.
720 Cooper December 6, 2010 at 1:21 pm: @suriawan

First make sure the media card is inserted properly – sometimes it can get moved out of place and that will cause an error. If that still does not work you should format the media card and start from scratch.
721 Cooper December 6, 2010 at 1:04 pm: @pama You can grab Windows Live Messenger for BlackBerry here: http://mobileapps.blackberry.com/devicesoftware/entry.do?code=wlm20

and Facebook for BlackBerry here: http://appworld.blackberry.com/webstore/content/680
722 pama December 5, 2010 at 9:57 pm: Hi, I just got the Blackberry Curve 9300 and I have no clue how to get Windows Live Messenger (msn) or facebook on it. Please help!
723 ashley December 4, 2010 at 9:46 pm: they said my antenna is not reading, and i just notice that my batery has 4 red x’s…wat does that mean
724 suriawan December 4, 2010 at 8:34 pm: I have problem with media card, the media card can not connect to the BB always error?
725 Nina December 4, 2010 at 7:17 pm: Hi, need an answer as soon as possible please.

i downloaded the app world 2.0, after that i was told to restart. I didt, but, now i just have a White screen with the little clock on it… please… need an answer now, because my BB ys my world… Bussines, life, everything…

Here is a pic of what I’ve mentioned…

?

?

BlackBerry does not start anymore
726 Nehal December 4, 2010 at 7:10 pm: I have a serious problem with my curve 8520, since yesterday, I could not start my device anymore. When I start the device, it start to boot up until maybe 75 % and then it starts all over again from 0. naturally I tried to pull the batterie out, and waited like couple of minutes but it still want works.does anyone has similar experience? any suggestion on how to solve it?
please answer me ASAP …..
727 Tgrisko December 4, 2010 at 12:00 pm: I went to bed last night and plugged my BB 9000 into the wall charger (nightly routine). I woke up and no display, no nothing! I pulled the battery and reinserted…. nothing… pulled battery again and connected to wall charger to check red LED… nothing…. checked battery with multimeter and reads 3.76 VDC (just like it should) and still a bit warm from the overnight charge.

With no LED and no display… what is the next step for me… thanks!!!!
728 hein December 4, 2010 at 7:35 am: I’ve got a problem with my bb bold 9000, it started a long time ago. the problem is that my screen turns white and then turns into a lot of different colours and vertical stripes.. I went back to my provider but they told me that they couldn’t fix it and that my guarantee of my phone was over.. I think this is an Hardware problem. Do you know what I can do about this annoying problem? I already updated my phone with the latest software.
greetz
729 La Shun December 3, 2010 at 5:38 pm: Hi, I have a Blackberry Curve 8520. My camera doesn’t work, but I’ve already tired pulling out my battery, hard restart, and soft reset. Plus I don’t have any applications on my phone besides the ones that come with it. But when I open up my camera, it says “Could not start the camera. Close other applications and try opening the camera again.” But like I said I already tried the hard/ soft reset. Can you help me please?
730 Cooper December 3, 2010 at 12:04 pm: @akmal That is an error with the Operating System. I suggest reloading the OS software or upgrading to a newer version.
731 akmal December 3, 2010 at 4:49 am: i got problem with my bbery tour…it keep restarting till now…

1.red led flashing
2.then the small icon in the middle show up (like windows while we waiting it loading)
3.the blackberry logo appear then its loading for 5 seconds then its back restarting…

should i format it or should i buy a new battery coz my battery have a lill bit problem too..
732 Cooper December 2, 2010 at 1:09 pm: @jeffrey I suggest backing up all of your data and contacts etc – then reload the OS (or upgrade to the most recent). If the OS update does not solve the screen problem then you have a hardware fault and will have to have it checked out by a tech or replaced by your carrier.
733 Cooper December 2, 2010 at 1:06 pm: @Emily Try clearing the conversation whenever the sms or bbm windows start locking up like that. It is almost always caused by low system memory.

A battery pull can often unfreeze the device without having to clear the conversation history. It will freeze up again though after some use.
734 emily December 1, 2010 at 9:57 pm: when i send text messages they dont appear to be sent and they still appear in the box that i wrote in.
735 jeffrey December 1, 2010 at 7:23 pm: i have a bb bold 9700 and my screen looks scrambled. whenever i reset it or pull the battery it only temporarily fixes it. the minute i let the screen dim it rescrambles or just turns white with multicolored lines. please help.
736 Cooper December 1, 2010 at 11:36 am: @jamie Where were your pictures saved on the device? If they were in the device memory they are gone for good unfortunately.

If they were on the memory card try reading it from the computer to see if the card is still formatted correctly.

Good luck.
737 Cooper December 1, 2010 at 11:18 am: @Anonymous If you plug your BlackBerry into your computer do you see a red flash from the LED ?
738 Anonymous November 30, 2010 at 1:43 pm: Hey
After pulling the battery out my blackberry still didnt work!
Please Could you get back to me
Thank you
739 Jamie November 30, 2010 at 12:40 am: I just bought my BlackBerry Curve 8530 on 11/20, I haven’t had any problems with it other than when I take pictures I have to take my battery out and put it back in to view them. Is that normal?
And today 11/29 I was trying to transfer my photos from my phone to my computer using the USB cable, it asked for my password so I put in the password that I use to unlock my keypad, it failed ten times. So my phone got wiped. So I restored everything, most of my settings came back and I had to put most of my contacts back. But I only have one picture on my phone now. It’s the very first picture I took, and the very first picture I set as my background. It wasn’t the background picture I had when my phone got wiped.

Is there anything I can do to get all my pictures back?? Please help me, I’m very bummed, and I’m not a happy smartphone user anymore. =(
740 Cooper November 29, 2010 at 4:23 pm: @Josanne Does the keyboard backlight stay on when you pull the battery?
741 Cooper November 29, 2010 at 4:19 pm: @jason Try using JL_Cmder to wipe the device and reload the software
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
742 Cooper November 29, 2010 at 4:17 pm: @ChrissyCooper Try using JL_Cmder
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
743 Cooper November 29, 2010 at 4:16 pm: @Zaynah Do you have Twitter and Facebook and IM apps running on your BlackBerry? They can drain the battery very quickly as by default they are set to update every minute or so.

I suggest changing that to 20 minutes to see if it changes anything.
744 Cooper November 29, 2010 at 3:10 pm: @selvana Have you installed any apps recently that mess with alerts and notifications by any chance?
If not I suggest a quick battery pull and they should come back to life.
745 Cooper November 29, 2010 at 3:01 pm: @Tara No you can not use a Pearl battery in the 8830. You will have to get a new battery for the second device.

The batteries in our store are on sale right now

8830 BlackBerry Battery
746 Cooper November 29, 2010 at 2:57 pm: @Andrea I would grab a new battery from the store and try using the device with that battery. If the problems persist let me know and return the recently purchased battery for a refund.
747 Andrea November 29, 2010 at 1:10 am: I have a Tour 9630, have had it for about 4 months with no problems, all of a sudden the battery keeps dying even when the phone is powered off. I turn it off with about 1/2 battery life left, then when I go to turn it back on later, it’s dead. I’ve tried getting rid of any extra apps that might be draining the battery, but nothing works. Help!!
748 TaRA November 29, 2010 at 12:00 am: OK I HAVE A BLACK BERRY PEARL AND I JUST GOT THE BLACK BERRY 8830CAN I USE THE BATTERY FROM MY PEARL IN TTH OR DO I HAVE TO GET THE OTHER BATTERY FOR THE 8830
749 selvana November 28, 2010 at 11:11 pm: I have a Blackberry curve.
All of a sudden my LED stops working when I receive messages/email/call etc. I tried going to the options trying to fix it there and I also tried going to the profiles and doing it there. But yet no red light.
750 Zaynah November 27, 2010 at 11:45 am: help
751 Zaynah November 27, 2010 at 11:45 am: My blackberry curve 8520 abttery keeps going loww probely in an hour .. only had it for about 6 months. so i brought a new battery the same thing iss happening, im soo confused,the battery goes even if i havnt been on it yet . HELP !!
752 ChrissyCooper November 27, 2010 at 10:55 am: hey. my phone was wiped recently by accident. it locked me out and all that appeared was a symbol that said ‘reload software: 513′i plugged it into my new laptop and installed the blackberry software. but my phone isn’t be found? help please??
753 Jason November 26, 2010 at 7:51 pm: Please help because nothing i do helps! I was in app world when my curve 8520 crashed. i rebooted and it told me to reload software. i loaded the nessesary software on 4 different computers and everytime i finish loading it and i plug in the bb, the software doesnt recognize it as being plugged in! the computer itself does but the program tells me to check and make sure the phone is plugged in. please help or im gonna throw it across the room and break it into a million pieces!
754 Josanne November 26, 2010 at 6:34 pm: hi…the lights 4 the keypad on my blackberry isn’t coming off….wat can i do???
755 Cooper November 26, 2010 at 12:34 pm: @helpmeplz Have you recently installed an application on your BlackBerry before this issue started?

If yes then I suggest starting in safe mode and deleting the app:
http://www.bbgeeks.com/quick-tips/use-safe-mode-if-your-blackberry-is-on-the-fritz-883441/
756 helpmeplz November 26, 2010 at 12:14 pm: i have a blackberry curve and when i try and turn it on a red light appears then i go and a batterrey comes on the screen then goes and it stays on a black screen

what do i do plz reply im desprete
757 Cooper November 26, 2010 at 11:35 am: On your home screen press menu > show all to uncover hidden icons.
758 Davy McKendry November 26, 2010 at 3:56 am: I recently got a blckberry and am still trying to work out how to use it but i appear to have lost my SMS icon for messages – i may had inadvertantly hidden it.
759 Cooper November 24, 2010 at 10:14 am: @Mary Definitely buy a new battery. If you find that it is not the cause of the problem after all you can return it for a refund. Also, all BlackBerry batteries have a one year warranty on them.
760 Cooper November 24, 2010 at 10:09 am: @vaishali I would first try resending your service books and do a battery pull immediately afterward. This can sometimes clear up errors within core BlackBerry apps.

If that didn’t work I would look at deleting BBM and reinstalling it. You can download the latest version from http://blackberry.com/messenger

If that still does not work I suggest reloading your BlackBerry OS or upgrading to the latest version available for your device.
761 vaishali November 24, 2010 at 2:42 am: this is my problem. can’t access BBM for group chats. when i access the group chat the following messege comes. please help.
Uncaught exception: Application Registry.getOrWaitFor (0xfeac3fdd1e48c6ec) owner died Thread (Thread—118923264,5)
762 Mary November 23, 2010 at 7:46 pm: I have a BlackBerry Bold 9000. I’ve had it for a year and a half now, these last few months I’ve been having a few problems with it.
It started when my battery was low, and the screen turns white and stays white until I charge it, and it’ll reboot. Now it does that even when the BlackBerry’s battery isn’t even that low, I’m listening to music, only 2 bars, and the screen turns white. Just last week I was charging it whilst playing music, the screen freezed.
I don’t know what’s wrong, where I took my phone for service they say I need to reset my whole phone, but I think it’s the battery.
What to do? Thanks for the help!
763 Cooper November 23, 2010 at 9:20 am: @Coty I suspect there is a corrupted image file in your pictures folder. If you can, use your PC to read the memory card and look for hidden files. One should have a.dat extension – delete that file and your memory card should work again.

If you can not read the card on your pc, connect with mass storage mode and copy all the files over – then format the card with your BlackBerry and transfer the files back.
764 Cooper November 23, 2010 at 9:15 am: @Ashley Take it nto a shop and ask if you can test one of their batteries. It sounds like your battery is pooched.
765 Cooper November 23, 2010 at 9:14 am: @Ayms If you plug the phone into your computer do you see a red led flash?
766 Cooper November 23, 2010 at 9:13 am: @Jayy Try deleting Facebook
767 Cooper November 23, 2010 at 9:12 am: @mohammed Try opening the camera > menu > options > Color Effect – change to Normal > menu > save

Did that fix the problem?
768 Cooper November 23, 2010 at 8:58 am: @Mike It sounds like the battery in the 8800 is corrupted – the green LED indicated the device is functional and in network coverage.
769 Cooper November 23, 2010 at 8:57 am: @dentist Looks like you need to find another computer to try this out on.
770 dentist November 23, 2010 at 1:15 am: i try to using JL_Cmder but device can not be recognize, my be because i using win 7 64bit and all JL_Cmder not computable , also i try to make it computable with win xp service pake 3 but still not recognize and JL_Cmder if i press 4 to wip com bace to the menue screen and nothing happened . i think these is hardware not software problem. any anther idea ?
771 Mike November 22, 2010 at 10:16 pm: I have a Blackberry 8800 and I haven’t used it in a while. I recently had a problem with the new phone I got and now I need to go back to my 8800 as a backup. I tried turning it on. no luck. I plugged it into the charger and a red light shows up fades and then a green light shows up and flashes on and off. the screen is black and when I try turning the phone off, nothing happens. Is there any way you can help? I tried the battery pull and it didn’t work. I can’t turn the phone on.
772 Cooper November 22, 2010 at 3:51 pm: @victoria Try pulling the battery and trying again or connect to Desktop Manager and enter the password with your PC keyboard.
773 Cooper November 22, 2010 at 3:17 pm: @skip It sounds like the devices have not been unlocked. That would be my first step.

If you need a place to start check out http://carrierunlock.com as they have been good to BBGeeks in the past.

Once unlocked you should be able to put active sim cards in and get standard service. You will need to add BlackBerry data plans to both devices if you want to use them to their fullest.
774 Cooper November 22, 2010 at 2:36 pm: @Diana It sounds like you have a defective or compromised battery. I suggest trying the device with a new battery to see if it responds in a similar manner.
775 Cooper November 22, 2010 at 2:21 pm: @ashley Is this happening in areas that you know you should have a solid signal? On occasion the BlackBerry will drop its connection if you are in an area of low network strength.
776 Cooper November 22, 2010 at 2:18 pm: @ava Is it your BlackBerry that keeps reloading or BBM?
777 Cooper November 22, 2010 at 1:48 pm: @dentist Try usiang JL_Cmder to wipe the device, then reinstall your BlackBerry OS

http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
778 dentist November 22, 2010 at 10:25 am: my bb bold 9000 Self-reboot several times and came white screen, then suddenly stopped working I try reinstalling the operating system but does not recognize by desktop management and Loader, I tried every way but did not work does not recognize by computer, just a red light 1-3 times. can any one help me ?
779 calvin November 22, 2010 at 2:41 am: my blackberry was deleting all of its memory when i locked my phone and because i did not want it to do that i took out the batttery now my blackberry will not start up all it does is it just keeps loading
780 Ava November 21, 2010 at 3:13 pm: I initially took out my battery because i couldn’t receive voice notes from bbm, and thought it might of fixed it .. but when I put the battery back in, it keeps loading the status bar over and over again, I don’t know what to do PLEASE HELP!!!
781 ashley November 21, 2010 at 10:12 am: my blackberry cuts off and on and sometimes say no service help.
782 diana November 21, 2010 at 2:50 am: hi, im having my bold 9000 for abt a year..
never got any problems with it before..
anyway i’ve never activated the BIS since 3month ago. but i think it aint an issue abt the battery drained..
i just notice my bb seems like get HOT!! easily this last 3 days.. yeah, it’s not just warm, even it’s being hot by itself tho i dont use it (i.e just leave it on the table)
and the battery drains terrily as that hot phenomena :/
i dont have any application load. i’ve ben trying to do soft and hard reset for many times. but it gives nothing. and today, when i charged it, there is no lightning sign that used to be appeared if i charged it…
Cooper do you have any idea abt this hot bold?
783 skip Andre November 20, 2010 at 5:34 pm: i hav just bout 2 second hand bb curve’s, 1 is showing 5 bars of signal and the o2 is showing on the screen but still cant recieve calls or dial out, it just says call not allowed. the other is on vodafone but the same thing is happening 2 this 1 aswel, iv tried pullin the battery an sim out but this does nothing at all i just get the same problem, wen i go 2 mobile network options and run diagnostics test it says no on everything, do u think that they cud be blocked or something, or can they be fixed because i have just paid 150 pounds each and none of them work so as u can probably guess i am not happy about this. any hjelp would be much appreciated as i feel im at a dead end and feel ripped off, thanx. skip.
784 mohammed November 20, 2010 at 7:37 am: my name is mohammed and im had second hand bb few days ago but problem on it is that if you are taking coloured photos they dont save colour they save like shadow so how can you sort out this.
785 victoria November 19, 2010 at 4:24 pm: the problen with my blackberry curve is that it will only let me type numbers and as my password is letters it is locked. I have tried pressing alt and the capitals button but it doesnt remove it
786 Jayy November 19, 2010 at 10:46 am: My blackberyy is so slow. i reset it and now it freezes on the welcome screen and nothing works. it doesnt move or anything. what can i do ? it seems that everything i try to do makes it worst.
787 Coty Duncan November 19, 2010 at 12:43 am: okay the thing is, here recently past 3 days, my blackberry wont save pictures?
for example if a friend sends a picture to me, and I save the image, i go to my pictures and it shows a a black background with a grey box..and says “unable to display file/media card/blackberry/pictures/
it does this also when i take pictures???

it wont let me save ringtones. But I can still take videos and they show up just fine.

Ive battery pulled it numerous times, Ivetook the memory card out, and took a picture and it worked just fine….
I have plenty of space, so my phone couldnt be overloaded and out of memory..

are they anything I can do??
please help..thanks
788 Laura November 18, 2010 at 10:52 pm: Hello, I need some help! Yesterday I tried deleting my Facebook for Blackberry application because my Tour 9630 kept freezing and I figured it would be all the memory that I was using. It said it needed to be restarted in order to complete deletion so this morning I did a battery pull to do that… ever since it has not been able to fully reboot! It stops its loading process at about the “e” in the blackberry logo. I have pulled the battery several times throughout the day to no avail. What can I do?? Why is it doing this :( Please help!
789 Ashley November 18, 2010 at 9:01 pm: I have a blackberry bold not sure what one but it still has the trackball. Anyways it will be fine all day then just randomly shut off and it wont turn back on unless i take the battery out. When I do that and it turns back on it says that it’s completely dead and has no service.
790 Ayms November 18, 2010 at 12:10 pm: my phone gets stuck after i reboot it. When the phone is starting again it gets stuck on one particular point and ahs been for the past hour or so. Do i need a new phone? :(
791 Cooper November 18, 2010 at 10:25 am: @Craig You will not damage your device at all if you plug it into the charger with no battery in place. Go ahead and check what you need to check.
792 Cooper November 18, 2010 at 10:19 am: @Lucy The battery icon you see is the standard charging icon. I suggest plugging it in over night and charging with the wall charger. Let me know if the device will not power on after that.
793 Craig November 17, 2010 at 5:20 pm: Hi all, i have recently purchased a 2nd hand blackberry with no battery. I would like to know if it will damage my BB if i plug the charger in to test the BB’s functionality, or will i have to wait until my batteries arrive?

Thanx
794 Lucy November 17, 2010 at 4:06 pm: Please can you help me? I am trying to sort out my brother’s BB 8520, he says it just ran out of battery and switched itself off, now it won’t turn on. I’ve tried charging it and connecting it to a pc, the red light comes on briefly, then turns back off.

Also occasionally I get a symbol on screen which is a white battery and a blue lightning bolt but then it goes off again and the phone goes back to being unresponsive. I have tried taking the battery out several times and have even tried taking the battery out and leaving it for a while and still nothing.

It is still under warenty so I can take it back, my biggest concern is all the details that are on the phone, contacts, e-mails, messages, photos etc. I have tried connecting it to the pc but the pc won’t pick the device up. Is there anything I can do to get all this info off?
795 Cooper November 17, 2010 at 12:24 pm: @Kathryn Try changing the theme on your blackberry and doing a battery pull. Sometimes those notifications get stuck. Also ensure it is a sms message – open your messages folder > menu > view folders > go through each folder to see if you missed anything.
796 kathryn November 16, 2010 at 1:11 pm: I pull my battery once a week. My bbstorm 2 is showing that i have 2 sms. i cant find them anywhere. please help
797 Cooper November 16, 2010 at 11:02 am: @Melissa I get that you were able to log in before and not now. What I am saying is that there are additional pieces of info that you now have to include in your app world account details. Specifically a security question and paypal info. If your current account is not letting you go any further than password and login then this may be the reason.

Try setting a new account up in AppWorld from scratch (use the same email address you used the first time you signed up)

Some folks have reported that this solves the problem as they are now prompted to enter the additional info.

Let me know.
798 Melissa November 15, 2010 at 3:16 pm: I’ve been on the blackberry site and reset my password so thats definatly correct. It always let me log in in the past its only since it froze. It doesnt show any error message. I’m able to access blackberry app world but as soon as i want to download or reinstall something it brings up the email an password log in. I enter the correct details it says its authenticating then goes back to the previous screen.
799 Cooper November 15, 2010 at 2:32 pm: @Melissa you should log in on the computer first and ensure that you have filled out all the required info for your appworld account. They have added things in the past that have affected users ability to login.
800 Melissa November 15, 2010 at 1:07 pm: Hi, I have a blackberry bold. It froze a few days ago so i took the battery out and put it back in. When i switched my phone back on I had no blackberry messenger. I went to reinstall it through blackberry app world but everytime I try to log into app world it doesn’t let me log in. It has no error message and I know the password is correct because I have reset it. It just goes back to the logging in screen everytime. Heelppp. Thanks Mel
801 lass November 11, 2010 at 11:49 am: hi, cant get through the home screen and it says uncaught exception: index 4>=4. i have no idea about this. tried pulling out the battery, sim card, and memory card too but i still cant get through it.

any help please! i just got this bb curve 8520 for 2weeks…. =[
802 Simon November 9, 2010 at 9:36 pm: do you have any idea about my problem?
803 Cooper November 8, 2010 at 12:39 pm: @Shalom Do you have Twitter or Facebook apps running? Are you in areas of bad network coverage? Are you hooking up to anything using Bluetooth (or trying to connect?)

http://www.bbgeeks.com/blackberry-applications/save-your-blackberry-battery-life-in-areas-of-bad-service-883238/
http://www.bbgeeks.com/blackberry-guides/saving-your-blackberry-battery-life-88495/
804 Cooper November 8, 2010 at 12:28 pm: @jide Try resending your service books and HRT. If you still do not have the correct functionality then wipe the device and reload the OS once more.
805 jide November 6, 2010 at 12:35 pm: Please I need help, got a new bold white 9700 last week and its being working perfectly  until I did an os upgrade to the leaked version of blackberry 6. I didn’t like the os so I downgraded back to 5.0.0.714. After that, my blackberry button can’t access my homescreen. Done battery pulls and all but still the same problem. Pls help? Cooper and others, will really appreciate
806 Simon November 6, 2010 at 12:28 am: oh and my old battery still works on it tho and the new one clearly indicates that it should be compatible with my bb
807 Simon November 5, 2010 at 4:51 pm: Help here, I have a blackberry pearl flip 8230 and lately my battery’s been “draining” real fast and I don’t have much things in there no apps running nothing and then it started resetting by itself at any time so I bought a new battery and when I try to charge it it shows a battery with a blue lightning on it then the red light starts to flash then stops then a battery with a red bar on it shows up then disapears and it keeps doing this over and over for hours. So I can’t turn the phone on even after like 12 hours on the charge the new battery doesn’t seem to work should I wipe my bb or is that new battery totaly worthless what’s going on??
808 Shalom November 5, 2010 at 10:18 am: Hi, my blackberry curve 8900 was working fine for about 8 months now, but few days ago I realized that the battery has been draining out really quickly (fully charged and no calls or texts made, and within an hour its eaten up half of my battery life). My bb is also heating up badly especially around the battery and back area. I’m really worried as I’m in a foreign country for 2 months and my phone is giving me problems. Help please!
809 Cooper November 5, 2010 at 10:13 am: @Selina The first thing I would do is try a brand new battery in your device. Pop over to the store and ask them if you can try a battery they know works. I had a similar problem with my Bold and a new battery brought the device back to life immediately.

If the new battery does not work then I suggest following these instructions in order to wipe the device and bring it back to default settings:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html

If JL_Cmder won’t recognize your BlackBerry see here:
http://blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

Good luck.
810 Selina November 4, 2010 at 3:46 pm: PLEASE HELP ASAP
811 Selina November 4, 2010 at 3:04 pm: My blackberry curve led light is solid red.. It died so when I put it on the charger the red light just came on. And the screen is black. Im trying to turn it on but nothing is happening.
812 Cooper November 4, 2010 at 10:27 am: @Ashieka If you connect to Desktop Manager is the device recognized? If yes then backup your contacts etc then reload your operating system files:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
813 Cooper November 4, 2010 at 10:14 am: @cassie I would suggest the following. Have your husband download and install BlackBerry Desktop Manager if he has not already done so.

Once installed , connect the BlackBerry and do a backup of the important data on the device. In the advanced settings you can specify that sms is included in the backup.

Once a backup (IPD) file has been created you can use the following software to open it up and export your desired data (in this case sms messages) into text file or excel spreadsheet.

Amber BlackBerry Converter
http://www.processtext.com/abcblackberry.html
814 Cassie November 3, 2010 at 11:34 pm: My husbands Blackberry Curve’s buttons recently quit working (all of them! ven side keys)..He tried pulling it apart and cleaning the keys but it didnt work, now im sitting here listening to him whine cuz he has 71 txts he cant read and its driving me nuts lol. He already ordered a new phon, but in the meantime, is there anyway he can view these texts by synching to his laptop or something?
815 Cooper November 3, 2010 at 10:39 am: @avery Try reloading the OS using Desktop Manager – hopefully it clears up whatever glitch is going on.
816 Ashieka November 3, 2010 at 10:38 am: Hi, I purchased a Blackberry Gemini about 3 weeks ago. Yesterday afternoon I kept getting the clock ticking icon when I tried to initiate a process. Last night I tried turning the phone off in my attempts to ‘fix’ this problem. This morning I tried to turn the phone back on, got the white Blackberry screen and that ticking clock again, then the phone went dead. The battery had a charge last night, it’s plugged into my computer now and still nothing. The red light is on though. I’ve taken the battery in and out about 10 times and still nothing. Is there a quick fix I can easily do or do I need to take back to the seller as it’s still under warranty?
817 Cooper November 3, 2010 at 10:12 am: @Ricky I am pretty sure your initial diagnosis is correct. Let me know how the screen switch goes and if you still have issues after that.
818 Ricky November 3, 2010 at 12:30 am: hey, i have a BB 8800 and the problem is that my LCD doesn’t look damaged, but it doesnt work. The phone switches on and i hear clicking noises when the trackball is moved, but i can not pick up calls and i cant dial, but that’s what im imagining because i cant see anything :) I have ordered a new LCD and hope that this will help, but if it doesn’t is there anything else that could be broken?
819 Omar November 2, 2010 at 10:11 pm: Blackberry Curve 8520: I dropped my phone from 6 feet high and now my phone wont boot up. At start up screen, right after the Blackberry logo starts up a Battery Sign with a red Cross on it pops up. I know definitely sure its not the battery because I tried my phone’s battery on another Curve 8520 and it worked, also tried their battery on my phone but it still showed the battery with a red cross on it screen. My desktop manager wont read my phone and i tried doing the wipe thing with JLCmdler (forgot how you spell it). I’ve tried dropping it again because I read previous comments saying if you drop it it will work. But still no help. What else can I do?
820 avery November 2, 2010 at 7:41 pm: hi, i have a blackberry curve 8330. the other day it crapped out. like, nothing worked. you could still see the screen, you could scroll through things.. you just could click anything or use the key board. it has been having this issue for a day now. i have switched off of it and onto a xenon. but i love my blackberry! i took the baTTERy out. i plugged it in.. nothing seems to work… PLEASE HELP MY POOR BLACKBERRY!!!
821 DARSH November 2, 2010 at 4:17 pm: thank you for your interest Mr.Cooper
822 Cooper November 2, 2010 at 2:59 pm: @Darsh after you have missed ten tries the device wipes itself – you will have to set up a new password.
823 Vien November 2, 2010 at 2:46 pm: I’ve just checked the AutoText and it looks normal to me. What is OS?
824 Cooper November 2, 2010 at 2:45 pm: @Samuel Miklos First try plugging in your phone using the wall charger and leave it there overnight. The LED activity, even though it is not what you expected is a positive indicator that the device is still recoverable even if it will not boot.

Let me know.
825 Cooper November 2, 2010 at 2:37 pm: @Vien It sounds like either someone has messed with your autotext settings or you have some kind of glitch in your OS.

Check the AutoText for any entries that look out of place. If you do not spot anything then backup all your data and update your OS.
826 Vien November 2, 2010 at 1:49 pm: Hi! I have a Curve 8520 and I’ve been having problems with typing the letter ‘i’ recently. It has happened a few times before and I fixed it by holding onto it for a couple of seconds and it typed out again. This time I tried the same method and it didn’t work. I even took the took the battery out and restarted it – I still can’t type the letter ‘i’. What’s wrong with it and how can I fix it??
827 Samuel Miklos November 1, 2010 at 7:08 pm: I have a problem with my blackberry (obviously) i left it in my friends car over the weekend and when i got it back today it was dead. So i did what every person does when its dead, i went to charge it but i noticed when i plugged it in the light in the top right corner was red can it’s constant. I use to get a yellow light that flashes. My phone wont turn on now and ive trying pulling the battery i have no clue what else to do! please help
828 DARSH November 1, 2010 at 1:41 pm: hi
I have recently got a BB “storm 2 9550″ unfortunately I missed my 10 tries to enter Unlock code. now i bought the right but the BB refuses to enter it. what can i do? please help me
thank you very much.
829 Cooper November 1, 2010 at 10:40 am: @HP ensure you have completed the account setup with Paypal info, security question etc.
830 Cooper November 1, 2010 at 10:38 am: @jordan Backup everything then reload your OS. This sounds like a pretty harmless glitch but one that should be addressed with an install of the latest OS.
831 Cooper November 1, 2010 at 10:32 am: @didi The green light is a coverage indicator which can be turned off.

1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the LED Coverage Indicator field to Off.
4. Press the Menu key.
5. Click Save.
832 Cooper November 1, 2010 at 10:15 am: @Ashleelynn If you have loaded up the latest OS and you have checked your active profile to ensure that vibrate is selected (not disabled) for all sound profiles then it is most likely a hardware fault that you will need to have checked out by a tech.
833 Ashleelynn October 31, 2010 at 11:31 pm: and yes, I have wiped out everything and done battery pulls, sim card pulls, media card pull cleared memory and other files and upgraded basically brought it back to factory status and still not a thing.
834 Ashleelynn October 31, 2010 at 11:29 pm: I have a curve 8900 …haven’t really had many problems with it in the last year and i love it still, but out of no where the vibrate stopped working. i must admit ITS MAKING ME CRAZY, i’ve wiped the phone out completely done many battery pulls, upgraded the os tried to redo that twice now and nothing at all works. I know it shouldn’t be a big deal but its bothering me, i don’t want to have to buy a new phone or take it anywhere is there anything i can do on my own to fix this? or did it just quit and screw me lol
835 Ani October 31, 2010 at 7:59 pm: Hola, tengo un Bold 2. Hace un mes le funcionaba el flash, el cual usaba muy poco, pero ya no funciona.Qué puedo hacer? no sé si es un problema de SO.
836 didi October 30, 2010 at 7:41 pm: my BB 8520 Vibrates and led flashes green every 2 minutes…what is that????
837 jordan October 30, 2010 at 12:12 pm: hey

i have a blackberry bold 9700. for some eason it keeps resetting itself and the last time it did it my trackpad is all messed up. for example, if i just run my thumb across the pad, it will take me to a random spot on my phone such as the internet, or somewhere in my options. when i actually do get to where i want to be on my phone, it will open up my options and select options on its own. i have tried soft and hard reboots and i ave also removed the battery. i havent got the slightest clue whats wrong with my phone but i need help!!! if you have had these problems and know how to fix them please help me! my email is jordanmahoney1@hotmail.com. thanks!! :)
838 HP October 30, 2010 at 9:03 am: so i got the blackberry curve 2 days ago, and downloaded bb app world, but when i try to download any apps, it just leads me to my bb account information instead of downloading the app. i have tried a battery pull, re-installed app world a number of times and changed all the permissions to allow but nothing has worked. my sister got the same bb at the same time and her app world works fine.
please help, i just want to download some apps!
839 alex October 29, 2010 at 12:43 am: need help..there’s a “blinking clock-like thing” in the middle of my bb curve.how cAN i get rid it?bcoz of this my battery got easily drain…plz help..tnx
840 Cooper October 28, 2010 at 10:15 am: @Dan Bushell It sounds like your device is not set up properly on your providers network. I suggest giving them a quick call to ensure your device is properly provisioned on their network.
841 Dan Bushell October 28, 2010 at 7:43 am: Helooo i am wondering if anybody could help me i have got a new blackberry curve and i am unable to call or text every time i try it simply says call failed and i am wondering if anybody could offer any advice if so please email me @ dbushell1994@yahoo.co.uk any help appreciated
842 Cooper October 27, 2010 at 7:11 am: @vic many BlackBerry apps require an active BlackBerry data connection (BIS or BES) in order to work.
843 Vick04 October 27, 2010 at 2:54 am: Hi there, I am having a BB storm2 flased to meropcs, My apps are not working it always say check the connection, I am able to use internet and MMS at the same time. only google map is working. Can you please help me
844 shingiii October 26, 2010 at 6:34 pm: my curve has got a blank/black screen am recieving texts etc coz its vibrating but cant see anything. tried battery pull but still not working. any suggestions?
845 erica October 26, 2010 at 10:17 am: hey
my blackberry keep resetting by its self> When on i cant go into anything like my text messaging of twitter and other things. I preformed a hard reset but its still not working what should i do
846 Cooper October 25, 2010 at 11:30 am: @Ally Sounds like low memory
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
http://www.bbgeeks.com/blackberry-guides/clean-up-your-memory-for-an-optimized-blackberry-883589/
847 Cooper October 25, 2010 at 11:17 am: @deecee That sounds like you may have loosened a connection or damaged the hardware in another way. I would have a tech take a look.
848 Cooper October 25, 2010 at 11:12 am: @gigz If you plug the Pearl into a computer via usb do you see the LED flash red?
849 Cooper October 25, 2010 at 11:03 am: @charlotte Yes your alarm should still be set after a battery pull.
850 charlotte October 25, 2010 at 7:53 am: hi, will my alarm still be set if i do a battery pull? on/off button not working so kinda important as the alarm’s the only way i know of turning it on atm.
851 charlotte October 24, 2010 at 7:55 pm: hi, i dropped my blackberry in water a couple days ago and did all the right stuff it seems for it works perfectly again now except one thing- the hang-up button doesn’t work, meaning i can’t turn it on (it worked briefly yesterday but is now not working again). if i do a battery pull will my alarm clock still work? that’s the only way i can turn it back on!!!
cheers :)
852 gigz October 24, 2010 at 5:01 pm: hi basically somebody lent me their bb pearl so literally all i have is the phone and the charger it was working fine up until this afternoon when it suddenly went totally blank no LED red or green light and just a black screen. iv tried pulling the battery and charging it but nothing works. iv pressed the red button till my thumb is practically blue i havent dropped it or anything…im panicking obvs coz i have to return the phone soon …any ideas?
853 deecee October 23, 2010 at 2:37 pm: i have a blackberry storm and i dropped it… the screen turns on like normal but when i go to click it.. it dosent go to the clicked thing. it highlights it but it wont do anything else….. also none of the buttons work. i keep reseting it by taking the battery out but it dosent help…….WHAT SHOULD I DO
854 Ally October 22, 2010 at 10:13 am: I have a Blackberry 8100 and it started to act up. I turns on for about 1sec and then turns off again. I took out the battery but it still does the same. What should I do?
855 Cooper October 22, 2010 at 9:29 am: @Moe Try a battery pull – this sounds like a small glitch. If the sms does not come back let me know and I will give you some help restoring things.
856 Moe October 22, 2010 at 4:58 am: hi guys,

i hav bb cure 8900, i restarted yesterday and i got this msg (uncaught expection:
java.lang.nullpointerexception )
i discover the sms inbox gone and the the sms icon disappeared =S
can anyone help how can i get the sms back =(
857 billy October 16, 2010 at 2:08 am: If plugging and unplugging doesnt work, which it hasnt so far, what should i do??
858 bharath reddy October 15, 2010 at 6:38 pm: “Also, make sure, that you have the OS you are wanting to install to the device, installed to your computer as well.Make sure the Vendor XML file is deleted if you are going to install a OS that is not from your carrier”———-Where is the OS that i need to install in mobile after jl_cmder wipe is done? and what is XML files?
859 bharath reddy October 15, 2010 at 6:24 pm: thanks for replying. how to wipe device and what is jl_cmder?
860 Cooper October 15, 2010 at 12:49 pm: @weiwen Try pulling the battery while the phone is still on. Replace it after three minutes.
861 Cooper October 15, 2010 at 12:35 pm: @Haya Try a battery pull (or three in a row). pull while the device is on and replace after 2 minutes.
862 Cooper October 15, 2010 at 12:33 pm: @kimberly It is most likely some dirt under the keyboard or it could be the result of some liquid damage on the device. I would try a battery pull first (while still on) then try the R.

if it is still not working then look into taking the device apart and cleaning the keyboard. Youtube can help with this or you can have a tech take a look.
863 Cooper October 15, 2010 at 12:24 pm: @billy Sometimes this happens and the phone gets confused. The most common way to fix it is usually to get a headset and plug/unplug forcefully a couple times.
864 Cooper October 15, 2010 at 11:49 am: @bharath reddy This one is tricky because it could be a hardware issue or one caused by software. I am going to suggest backing up all your data and contacts etc then wiping your device using jl_cmder.

Once that is done you can restore your data and see if the problem is solved. If the light is still on then you are looking at a hardware fault and will have to have it checked out by a tech.
865 bharath reddy October 15, 2010 at 6:46 am: hi, i have purchased BB storm 9500 last month. it was working well. suddenly the LED light that is present beside camera, (the light present on the backside of mobile) turned on automatically. i tried many ways to off it but no use, even removed battery for a whole day but in vain, can u please suggest a solution for this as soon as possile.
866 billy October 15, 2010 at 2:16 am: My Storm 2 just decided one day that it didnt wanna give me sound anymore. It does not ring and it does not play songs. when i play songs i can only hear it if i go to the menu and click activate headset, i believe it is a speakerphone problem because i cant use speakerpone when im on the phone, whats the problem???
867 Kimberly October 14, 2010 at 9:15 pm: my blackberry curve works great its just when i text or anything my R button is not showing up i have to hold it down forever to make it and sometimes it wont even show, right now i am having to copy and paste an r in anything i type, does anyone know what the problem could be?
868 HAYA October 14, 2010 at 5:49 pm: I have blackberry curve 8900 and I dropped it into a sink. It is working fine now but when I turn it on I can recieve calls and masseges but answer my calls, make calls, read masseges, or write them because my keys won’t work when I click them. samething for the BB ball, I can scroll up, down, right and left but I won’t click on my choice. Otherwise, the bettary ,signals , and screeen are fine. so, what is your recommendation to fix this issue
869 Weiwen October 14, 2010 at 6:23 am: hi, i cant seem to go in my bb curve 9300 blackberry application after 4 days. NO idea why. juz cant seem to click in. the rest of the main menus is still alrite. plz help =)
870 Cooper October 13, 2010 at 9:46 am: @jazz the settings for your email are not something I can help with. Your best bet is to contact whomever you have email with and discuss this with them.

As far as stopping your phone from wiping, the first step is to not password protect it. That will reduce the chances of it wiping accidentally because of a forgotten password.

There are times when you will have to wipe your device though so it is always a best practice to perform regular backups of your data and contacts etc.
871 Jaz October 13, 2010 at 2:55 am: Hey, I have a BB Bold 9700, and i cant seem to get my email settings to work properly. I have gone into the email setup and it asking me for a username and password, i dont know what either of this is, also we i try to send a email it doesnt go though…….

p.s what can i do to prevent my phone from wiping ??!!

please help..??!!!

Many Thanks
872 Cooper October 12, 2010 at 12:06 pm: @moe It sounds like your operating system files have been corrupted.

The first step I would do is pull out your memory card and then do a battery pull. Sometimes a corrupted memory card can cause the device to freeze.

If that does not work then google the phrase “nuked blackberry” for steps on how to get your device working again.

Good luck.
873 Cooper October 12, 2010 at 11:46 am: @Emma That all sounds like a bad OS install to me. I would backup your contacts and personal data then reload your OS. If you still have issues then I would opt to have the device replaced.
874 Emma Tilden October 11, 2010 at 6:37 pm: Hi there,
I purchased a blackberry bold 9700 less than a month ago and I have had many problems with it so far. Occasionally I will just lose service out of the blue in a place that has service and it won’t come back on unless I take out the sim card. This happens about once every few days. That might be a problem with my service provider. But today I was texting and all of a sudden it just shut off and wouldn’t turn back on. I charged it, nothing. The red light comes on but the screen stays black. I took out the battery and sim card and nothing happens. Please help! I don’t want to be converted to iPhones!
875 moe October 10, 2010 at 1:53 pm: hi i took out my battery but then when i put it back in the device was not starting and kept on rebooting turning off and rebooting the only thing i see is the white screen with the box then it turns off then againg the white thing with the box and then again turns of i have a bold 9000
thanks..
876 moe October 10, 2010 at 1:48 pm: hi i switched of my mobile and took the batery out but when i put the battery back in the device kept starting with the white screen and box in the middle and it kept on going from the white to off and that red light on top and it kept on rebooting but did not turn on yet..
any advice u can give me
i have a bold 9000
877 Cooper October 7, 2010 at 9:46 am: @LisaC I have not heard of any widespread cases like yours. It sounds like there is a conflict on your computer somewhere. Have you tried DM 6?
878 Cooper October 7, 2010 at 9:38 am: @Dave First try the battery in another phone. If it charges then the problem is in your device. You can try reloading the OS to rule out a problem there. If you determine it to not be the battery or your OS then it is most likely a hardware failure with the charging port and you will have to have it looked at by a tech.
879 Dave October 6, 2010 at 9:34 pm: phone will not charge passed 45% any idea what the problem is?
880 LisaC October 6, 2010 at 9:10 am: Is anyone having trouble with the Blackberry Desktop Manager software on your computer? I have XP Professional on my machine. Nearly every night the system reboots (or gets stuck in the process) and the next morning, I have a couple of windows open from BB Desktop Manager, telling me that a restart is necessary to update changes yes/no, and often a Microsoft window is open asking me whether I want to send/don’t send an error report. I had hoped that updating the software as those become available might fix this…wondering if anyone else has this problem and how to correct. Thanks! Otherwise I LOVE MY BB TOUR!
881 Cooper October 5, 2010 at 10:27 am: @Emily Try changing your theme to one of the default themes that came with your device. Once you have switched over do a battery pull and check if the notification is gone.
882 Cooper October 5, 2010 at 10:24 am: @Dee911 This happens on occasion – pull the battery to reboot the device. If the problem persists then wipe the device and reload the latest OS.
883 Cooper October 5, 2010 at 10:15 am: @Corey try charging it overnight.
884 Christina October 5, 2010 at 10:01 am: Hi, I have a blackberry curve 8530, I take the battery out to reboot put it back and it start loading but dont do nothing else it just keep rebooting and rebooting and rebooting. Nothing happens just reboot
885 Cooper October 5, 2010 at 9:55 am: @Corey sounds like you have a problem OS installed. If you connect to Desktop Manager does it recognize your PIN?

If so then I suggest reloading your OS with the most recent available. If you need links let me know.
886 Corey October 4, 2010 at 5:45 pm: I just bought my Blackberry pearl flip, I activated it.. And went on facebook and it shut off automatically, the battery wasn’t low and I did a battery pull, Charged it and it still wont turn on it just has a red light that turns on and off.. Any suggestions how to fix it? It’s Urgent.
887 Corey Trudeau October 3, 2010 at 7:59 pm: I just bought a Blackberry Pearl Flip, it was working great.. I went on facebook and it still was working fine then it randomly shut off but the battery said it was half full ? I tried turning it back on, I got nothing.. I pulled the battery many times, I even charged it over night and it still wont turn on, Red light turns on and off and sometimes I get the battery with a blue lighting bolt. ? Please help me.
888 dee911 October 3, 2010 at 10:28 am: Guten Tag,
Im having problems with my. BB9700, when i turn it on a white screen pops up and it doesnt show anything…i don’t understand why becaue i didn’t drop it in any water,nor did i drop it on the ground Please help me?!
889 Emily October 2, 2010 at 10:36 am: i have a blackberry curve and the symbol for a BBM is on my home page thing and i dnt have any chats opens, pin requests or anything, i have taken the battery out and out it back in and it turned it off and on but it wont go away help please ?????
890 Cooper October 1, 2010 at 9:35 am: @Emma If a battery pull (while the device is still on) is not fixing this glitch, it is indicative of a corrupted os or actual damage to your hardware. was the device dropped or has it been exposed to liquid of some kind?

The first step I would take would be to back everything up through desktop manager if possible then reload your os. If the problem continues then it has been narrowed down to physical damage and you will need to have a tech take a look at it to see if it can be repaired.
891 emma October 1, 2010 at 4:24 am: my blackberry curve 8530 will not type the letter i, when i go to bbm it doesn’t let me scroll, when i go to texts i have to type R to reply, it won’t let me scroll down to reply, when i go to the menu it doesn’t let me scroll through, in facebook i can’t go anywhere but stay in the status box, twitter won’t let me scroll, and if i go to a text box anywhere like in bbm or texting, if i move the “mouse” it just puts in random letters with accents. i’ve taken out the battery many times, i’ve turned it off and back on, i don’t know what else to do
892 Cooper September 29, 2010 at 9:02 am: @Sandra Your device probably has some dust/dirt built up around the ball and keyboard – try giving it a good cleaning using a qtip and some rubbing alcohol. If the problems continue you may want to look at taking the device apart for a more thorough clean.
893 Cooper September 29, 2010 at 9:00 am: @lety What exactly do you mean by “red bolt” – I am 99% sure that you are in no trouble and what you saw was a security update being pushed to your device but I am not so sure about a flashing red bolt.
894 lety September 29, 2010 at 12:41 am: Today I was just texting in my blackberry when suddendly the green light turn red and flashed very quick and it said something about securitiy..mmm…now the red bolt flashes really quick but it stills works but I’m afraid of getting viruses in my blackberry, how do I clean it, Can I clean it with my antivirus of my computer or what means that red light?
895 sandra September 28, 2010 at 3:43 pm: the pin ball on my bold 9000 sometimes doesn’t roll (scroll) down (av no problem rolling up)and more often than not, one press on a key gives several output of the same key eg. press letter g once and 2 or 3 letter g’s will come up. wats happening?
896 Cooper September 28, 2010 at 2:00 pm: @mlungisi That sounds like your OS has been corrupted somehow. If you plug it into your computer is the device recognized by Desktop Manager? If yes then backup everything and reload your OS.
897 Cooper September 28, 2010 at 1:44 pm: @Neela This is probably because you have low memory on your device. My suggestion would be to get a memory card and save all your pics there instead of device memory which gets full very quickly.
898 Cooper September 28, 2010 at 1:42 pm: @Nancy – if you are brave you can pull the device apart and use some rubbing alcohol on a qtip to get any residue off your keys that may be remaining.
899 Cooper September 28, 2010 at 1:35 pm: @tim It could very well need a repair but try this first. Take an old business card and fold it in half – wedge it between your battery and the battery cover.

Any improvement on sound volume?
900 tim September 27, 2010 at 7:57 pm: i have a bb9700. the ringer does not work anymore or should i say it is very low and it is on the highest volume setting. i have very low volume for the mps player also. i have been told it needs to be repaired which seems logical but want a second opinion.
901 Nancy September 27, 2010 at 3:32 pm: Help – I have a blackberry curve and the keyboard is sticking – not all of the characters only some – hard to press down. Turns out my kids spilt a “little” pancake syrup. Pulled the battery – there isn’t any water damage and it was wiped with a damp cloth right away – any suggestions?
902 Neela Irreplaceable September 27, 2010 at 10:50 am: Pictures not saving to the blackberry storm 9520. when i take a picture with the cam it says ”saving” however when i go into Media and then click on pictures it is not there. i do not have a memory card on the phone either..so i was wondering what to do to solve this problem.Thanks
903 mlungisi September 27, 2010 at 12:58 am: Good day,
I use a Blackberry curve 8900, two days ago i switched off the phone, now it wont go on again. i have tried to take out the battery and put it back in, nothing happens, it only shows a red light thats constantly on.

plz help me……
904 andre king September 25, 2010 at 6:21 am: hello of recent my blackberry bold 9000 orange has started showing call failed when i try make a call and send all those who are trying to call me to my voicemail box….i checked if my phone has been black listed and it hasnt…..and i tryed all tricks up in the internet but have failed….can you help?
905 Cooper September 24, 2010 at 9:53 am: @Becca I am not sure really. Try some of the methods listed here to get your music onto your BlackBerry:
http://www.bbgeeks.com/blackberry-guides/how-to-load-music-onto-your-blackberry-882325/
906 Becca September 24, 2010 at 1:45 am: Hi,
I have a blackberry 8520 and I want to add songs to it. The memory isn’t even full, but when I try to add songs, it doesn’t work. Any idea what’s wrong with it??
907 Cooper September 23, 2010 at 2:27 pm: @Dave try running your BlackBerry without your memory card in there for a bit. Does the screen still go white?
908 Dave September 22, 2010 at 10:18 pm: Hi, I have a brand new BB 9700 however the screen just goes white regularly and i have to take the battery out & put it back, this seem to fix it but only for a short time. Any ideas?
Dave
909 Cooper September 22, 2010 at 12:44 pm: @yvonne Do a quick battery pull. Replace the battery after 2 minutes. Does the keypad work now?
910 Cooper September 22, 2010 at 12:44 pm: @danielle Try a battery pull and let me know if it actually completes the reboot.
911 Cooper September 22, 2010 at 10:41 am: @Mishmash This can be caused by a few things. First if you have the facebook app installed go ahead and delete it through desktop manager.

Do a battery pull on the phone and see if it boots completely.

If it does not boot then check the connections for the battery to ensure they are not dirty or damaged – the battery might not be connecting properly despite having a charge.

The final solution is going to sound odd but try dropping the device from about 4 ft onto a firm carpet (not tiles and not a super soft carpet).
912 Cooper September 22, 2010 at 10:10 am: @BBHelp Check out the steps on how to recover from a nuked BlackBerry. Not exactly your situation but the steps are the same.
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
913 BBHELP September 21, 2010 at 12:01 am: So I have the 8520 Curve, I was trying to update my applications and software thru my BB Desktop Manger. Then it got stuck or something durning that process, and I had to disconnect it. Now when I try to do it, a black screen comes up, like its rebooting BB system, them my provider (ATT) screen pops up, then it stays in that mode. I can not turn it off, nor will it connect to the BB Desktop Manager. I basically can not turn my phone on, and can not restore any data
914 Mishmash September 20, 2010 at 2:27 am: Hi. My 8110 used to have a battery sign with a red lightning bolt but it suddenly changed to a sraight red line through the battery sign. This only appears when i charge it and when its not charging it is just completely black and wont turn on. Ive tried the battery pull but it wont work. please help me =(
915 danielle September 18, 2010 at 2:20 pm: i was messing bout with my blackberry curve and a cleared the memory and now it wont turn on.. it has just got a white screen with the black clock in th middle its been like tha for over 4 hours now.. can you help ?
916 yvonne September 18, 2010 at 10:37 am: my blackberry 9500 dial pad isnt working all of a sudden. what do i do?
917 Cooper September 16, 2010 at 10:08 am: @dammie Resend your service books: http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
918 Cooper September 16, 2010 at 9:43 am: @Anagha You have a couple things to check out. The first is to pop your battery out and take a look at the small metal prongs that connect to the battery. Look for any kind of dirt or corrosion on those prongs that may be affecting the connection.

Next I would take your device in and test it with a battery at the store that you know works. If it charges then you have narrowed the problem down to a faulty battery.

Let me know if you have success with this.
919 Anagha September 16, 2010 at 2:46 am: Hi,
I have a BlackBerry 8320. My phone’s battery is not charging though the charging sign is getting displayed on plugging. I have tried both AC and USB chargers. Though it displays that the battery is charging the charge doesnt happen. Could you please help me with a solution for my problem.
Thanks in anticipation
920 dammie September 15, 2010 at 10:02 am: my blackberry would not update recents update on bbm and wont send my pings and i cant receive aswell
921 Cooper September 15, 2010 at 8:07 am: @Grangle No worries we can get you updated. Check out this post and you will be well on your way to downloading new apps. Any problems let me know.

Step by Step: Upgrading Your BlackBerry OS
922 Gangle September 14, 2010 at 7:59 am: Hi I recently got a BB 8310. I am unable to download apps as it says a software update is required yet everytime I try to update it says no update is available. My friend who has the exact same model can download apps. I have tried downloading through the phone and the desktop manager neither works as it wont let me select the langauge on the phone and the desktop says the most up to date software is present. Im clueless! Any help much appreciated.
923 Cooper September 14, 2010 at 7:42 am: @IrisMorrison It does sound like a problem with the battery. I would leave it plugged into the wall overnight. If it still has no charge take the phone into a shop and ask if you can test a battery they know works. That should let you know where the problem lies.
924 IrisMorrison September 13, 2010 at 8:13 pm: I’ve had my BB for a while but i never let it charge fully, and today it just wouldn’t turn on.
i’ve taken out the battery countless times and put it back in and i left it to charge and the only thing that would happen was the red light would stay on for a while..
does this mean i need a new battery?
925 Cheryl September 12, 2010 at 2:34 pm: Hello.. my blackberry is on and charging.. but the yellow lightning bolt is blinking.. my phone isn’t charging.. what is going on?
926 GregoryRod. September 11, 2010 at 4:18 pm: Okay, i have the blackBerry Curve, and last night my battery was Dead so i turned it off and forgot to plug the charger in, so now my phone will not turn on regardless of the charger, i just get a red light, then it’ll stop and my screen will come on with a battery with a red line crossing out the battery, not a bolt like most cases. What does this mean exactly?
927 H September 10, 2010 at 9:47 am: I have a BB 9700 and the mobile network isn’t working. It keeps switching back and forth b/n 2G and 3G and I have trouble making calls, receiving texts, etc. But the wifi works just fine. Pulling the battery doesn’t work. Is it the sim or the phone that’s creating the problem?
928 Alyssa C September 9, 2010 at 5:29 pm: A friend of mine was trying to log into my phone today, and he tried the maximum number of times. After the final attempt, my phone wiped itself, where i couldnt even stop it. but the problem is, is that my phone keeps reopening and shutting off. how can i get it to stay on and work properly? I tried plugging it into the computer, but it didnt do anything..
929 Katy September 9, 2010 at 4:23 pm: My blackberry all of a sudden won’t charge. The yellow lightening bolt is showing up as if it is charing, however the charge has remained low. I tried to pull the battery but it is still the same. The battery is only 3 or so months old, same with the charger. Any suggestions?
930 Cooper September 7, 2010 at 10:59 am: @Brandon79 The blue bolt mans there is not enough charge in the battery to start the device. Plug it into the wall overnight and see where your charge is at in the morning.
931 Cooper September 7, 2010 at 10:51 am: @Scott Cheers!
932 Cooper September 7, 2010 at 10:28 am: @Alotico Try a battery pull while the BlackBerry is powered on. Replace it after 2 minutes. Your keys should go back to normal.
933 Alotico September 6, 2010 at 11:50 pm: Hello i have problems with my blackberry bold 9000 especially with the trackball, the click is not working, i can move to the left right up and down very well but the click with the doesnt work, also the green and red button are working not so good, and some times when i type the letter “A” it puts 3 or 4 letters “A”.

Somebody help me???
934 Scott September 5, 2010 at 12:35 pm: i have a storm 2…and had a problem with the battery…now I dont…thanks Cooper
935 brandon79 September 4, 2010 at 11:11 am: my black berrry is doing the battery with a blue bolt in it how do i fix that?
936 Cooper September 3, 2010 at 8:35 am: @Clinton – what color is the lightning bolt?

Blue means a dead battery or charging battery – red means it is not connected or corrupted in some way
937 Clinton September 2, 2010 at 9:03 pm: my blackberry 8330 is showing a battery with what looks like a lighting bolt going throught it and it won’t turn on. Does that mean it is completely dead?
938 Cooper September 1, 2010 at 9:15 am: @imer Unfortunately not – once the card is formatted everything is wiped out.
939 Cooper September 1, 2010 at 9:09 am: @mike Sheriff So you have wiped the device and replaced all your apps etc. What kind of apps do you have running when the data connection is going wild?

Twitter? Facebook? Weather apps? IM apps? anything that would be requiring a constant update if the settings are not managed properly.

Have you tried not installing Appworld to see if the data transfer is directly related to that app or not?

I am sure we can get to the bottom of it.
940 Mike Sheriff September 1, 2010 at 5:49 am: Hello,

I’ve had a Blackberry 9700 for about 4 months now, and despite the various issues I’ve pushed on. Last night I was prompted by the device to update Blackberry App Store. As soon as I did, the internet symbol continuously shows in the top right corner, and I cannot load any pages or use BBM. I have tried everything, from disabling/re-enabling data permission/network, hard/soft reset, restoring to an earlier backup, clearing the device of all data and reloading… and the problem remains! I am at the end of my tether and have had to restrain myself from throwing it against the wall. I need it for work, and right now I’ve had to leave it sat with data turned off and the constant connection is draining my battery and could also end up costing me money also. It’s like it has a virus or something, although I have only ever installed apps from the Blackberry App Store. Can you help? thanks!
941 imer August 31, 2010 at 2:50 pm: if i formatted my media card on my blackberry curve 8300 is there any possible way to get my pictures back?
942 kalyhan August 31, 2010 at 5:31 am: Update – OK, I guess it was a carrier issue – everything seems to be working fine now.
943 kalyhan August 30, 2010 at 9:38 pm: Hi – I’ve tried doing 3 battery pulls on my 9650 today. Its been working perfectly until last night. My BB Messenger messages are not going out and I haven’t received any (this never happens). Also, my internet isn’t working – can’t connect through the browser or BB app world. Everything worked perfectly yesterday. I have not installed any new apps – I did adjust one, so to I tried deleting it and doing another battery pull thinking the program may have caused the problem – still no BB Messenger and internet. Any suggestions? My SMS messages are still working. I re-checked all my connections – (data, etc) though I never change these anyway.
944 Cooper August 26, 2010 at 9:28 am: @James – mention this to your IT department as it sounds like you are on a BES server controlled by them.

You need to have your device re-registered and resend your service books. Essentially your data services have been compromised and this should be an easy fix for your IT guy.
945 James_15 August 25, 2010 at 9:06 am: my Blackbery Bold was working fine when i first received it and had been sync by our IT department to coincide with my outlook.
after a month of having it, i have familierised myself with it, mostly by trial and error and i think this may have caused my problem.

i noticed that my email address weren’t coming up anymore when i attempted to compose an email. i typed the full email address in, then the subject, then completed what i wished to send.
i then did not receive an option to send the email. i pressed by blackberry button and there was no send option. the options available are help, save draft, flag for follow up, add bcc and so on………. but the send option is missing.
i have looked at friends as theirs are as mine was. i have pulled the battery and completed a soft reset but with no change.
it’s as though i have changed an option some and turned off or deleted something but i have searched the options and settings i cant find what has happened or how i may be able to reserve this.
Please help as my blackberry has basically become a phone that can receive emails but i am unable to use it it to reply.
946 Cooper August 23, 2010 at 8:35 am: @Alyssa Try plugging it into Desktop manager to see if it is recognized. The phone should still work after being disconnected from the Sprint service.
947 Alyssa August 20, 2010 at 10:38 pm: So my sprint blackberry curve 8530 was disconnected from sprint service and the same day it was disconnected it died extemely quickly even after I charged it twice. Now a few days later I went to charge it and a red light appears and goes away and that’s it the phone won’t charge or turn on. Is that part of sprint that the phones completly turn off ? Or is it just the battery. I need to know cuz I want to still use it for the camera and all my music ad info. HELP !!
948 Cooper August 19, 2010 at 9:22 am: @liz7600 Check out this support forums post by EmperorX

http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Uncaught-exception-java-lang-NullPointerException/td-p/37054/page/2
949 Cooper August 19, 2010 at 9:17 am: @Shani It could be a corrupted OS or it could be a physical issue with the battery. Bring your device into a retail location and try one of their batteries.

If the device boots then buy the battery – if it does not then you will have to try wiping the phone and reloading your Operating System files.
950 shani August 18, 2010 at 8:50 pm: Hello, I have a blackberry and the battery is heating up and the screen is black with the blackberry logo and its loading 1/2 way but it won’t do anything, tried doing batter pull, charging battery, pull sim card…what could it be?
951 liz7600 August 18, 2010 at 5:45 pm: when i take out the battery and put it back in, when my phone turns on why does it say uncaught exception:java.lang.NullPointerException
952 Cooper August 18, 2010 at 10:00 am: @yemmy try pulling the battery instead of just switching the phone off. This usually solves the problem. Let me know if you still need some help.
953 Cooper August 18, 2010 at 9:36 am: @Elizabeth I suggest contacting your carrier and asking them to block or disable the sending of those text messages. I am 99% sure that they originate with the carrier.

In most cases messages and calls that originate from your carrier are not considered billable. I would double check that with the carrier though.
954 Cooper August 18, 2010 at 9:15 am: @Elizabeth One at a time unfortunately =(
955 Elizabeth August 17, 2010 at 9:53 pm: Also, how do I save phone numbers to my SIM card. Some save and some didn’t. When I transfered my old SIM card to my new phone, I don’t have all my numbers. Is there a way to save all the numbers on my old phone to the SIM card or do I have to reload each number one by one? thanks
956 Elizabeth August 17, 2010 at 9:51 pm: I got a new blackberry and set up my email with an icon. Now, everytime I get an email, I also get a text message. I’m sure I’m getting charged a text message (I don’t have unlimited text) everytime I receive an email. How do I stop my getting my email in a text?
957 yemmy August 17, 2010 at 9:35 pm: My bb bold 9700 camera has stoped working.anytime I try to make use of it,it dasplays the message ‘unable to start camera,close other applications’.pls help me I have switch off the phone several times but to no avail.
958 Cooper August 16, 2010 at 10:38 am: @Kat The lower case gprs means you are within network coverage but unable to connect to the right network. This is often caused by a corrupted sim card.

find a friend with a BlackBerry and try their sim in your phone – same issue? if yes then it may mean your hardware itself is damaged. If the second sim works then it indicates your sim has the problem and you should get a new one.
959 Kat August 15, 2010 at 8:39 am: Hey :)

I realise this has probably beeen asked before but I scrolled through and couldn’t find the exact answer, but was hoping you could help me anyway!

My Internet has suddenly stopped working, it now shows small letter gprs instead od capital GPRS on the right hand side. I don’t have wi-fi switched on but I never have done before and it’s a;ways worked. I have unlimited access to the internet but sometimes get no signal where I work and after a couple of days it just stopped working altogether!

Sometimes the internet will briefly work tbhen it goes back to saying “Unable to connect to the internet” Help please :s
960 lina August 14, 2010 at 8:10 am: my blackberry storm 2 droped and now when i tryto switch it on it starts loading then something comes up saying flash reader failed ncan someone help me please??
961 Cooper August 12, 2010 at 9:57 am: @Asia If you pull the battery while it is updating you will most likely corrupt the device and have to start from scratch again.
962 Asia August 11, 2010 at 1:33 pm: Hi on my curve 8300 I went under options and tried to update tr software, it has been at 11% for 5 hours but the timer moves in intervals? Will removing my battery fix this problem?
963 Cooper August 11, 2010 at 8:33 am: @Pixxiee Sounds like you have wiped your phone. Read this for instruction on how to reload your Operating System files
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
964 Cooper August 11, 2010 at 8:20 am: @Ronnie Try doing a battery pull to clear up those phantom notifications. Also if you are using a custom theme try switching to the default theme to see if they vanish.
965 Cooper August 11, 2010 at 8:14 am: @David – let the phone cool down a bit and then do a battery pull – let me know if it works again after that.
966 david August 11, 2010 at 12:31 am: i was outside today and left my phone on a table and it was hot outside.when i got back to it wouldnt turn on and i took the battery out a few times and the indicator light was flashing red.i turned it back on again and none of the buttons work but the trackball moves around.i can get calls but cant answer them too.it didnt get wet or dropped.
967 ronnie August 10, 2010 at 7:11 pm: my bb 8900 model is having problems with text mesg. the mesg icon shows that i have unread mesgs when i dont have any shown. can anyone help?
968 pixxiee August 10, 2010 at 12:20 pm: Hi i wanted to try and sync my BB to my computer, it kept askin fir a pin?? the only pin i could think of was the one i use when unlockin my phone! i did it 10 times when all of a sudden it think ive messed up my BB, i turned it back on and it loads half way and then just a white screen apperas and says on it `reload system! what have i done and will my BB work again? it also says on my computer updating 24 out of 343???????? Help please as i cant live without my BB
969 Prem C. Aggarwal August 10, 2010 at 9:15 am: My Black Berry is showing a sign of Battery with a long line crossing it. It is not moving from this sign. It is also not working. I have put a new Battery. But I can not close the phone too. This sign is there 24 hours.

PREM C. AGGARWAL
970 Nathan Ming August 10, 2010 at 7:39 am: I have a BB 9500 that has a problem where it does not come on and it blinks 4 times and then 1 time and then repeats over and over again. It does not recognize on the desktop manager software at all. Any ideas?
971 Cooper August 9, 2010 at 9:18 am: @Martin – try doing your OS update through desktop manager instead of the wireless update. Some people have mentioned having better luck that way.

Let me know if you still have issues and I can help you look into other ways of restoring the device.
972 Martin August 8, 2010 at 3:16 am: I’ve had my Blackberry for a couple of months now and I never really had too many problems with it. But just recently, it asked for an update. The update started just fine. Slower then my last Blackberry but updating nonetheless. I fell asleep and when I woke up 6 hours later it was still at the updating screen showing one hundred %. I waited and waited and it wouldn’t go away so I tried turning it off and it wouldn’t. I took out the battery and put it back in then it started the update all over again. This time I waited, watching as it was updating. Again 100% but it wouldn’t prompt for a restart as I anticipated. When I finally got it to work, all my contacts had been deleted, all my settings apart from my password, gone. However, I’d get texts as I normally would using the crunchSMS app while the app had apparently gone away. I still had the message symbol for that app even though it was as if I hadn’t downloaded the app. I turned it off then turned it back on, hoping I had to manually restart it but instead, the update screen started all over from 0 and now I can’t get it to work. Any help please?
973 Cooper August 4, 2010 at 11:34 am: @OS Highlight the most recent date in your call log list – press the menu key and select “Delete Prior” This should wipe it out.
974 Cooper August 4, 2010 at 11:28 am: @Leah Try formatting your memory card and reinserting it. Also try firmly inserting the card as it may not be seated correctly.
975 Leah August 3, 2010 at 10:24 pm: I recently got a replacement Tour and put my new battery, memory card and sim card in. The phone however keeps popping up with a message that says memory card removed, then memory card inserted. Do I really have to buy yet another phone because this one is messing up?
976 OS August 3, 2010 at 12:48 pm: How do you erase call log on BlackBerry? I just got this thing.
977 Cooper August 3, 2010 at 10:12 am: @Irma did you recently update your software or change themes by any chance?
978 michi338 August 2, 2010 at 12:39 pm: mein blackberry curve wurde heute ausgetauscht und jetzt habe ich ein neues Blackberry und bei diesem leuchtet ein rotes LED ca 30-40 sekunden und am anfang zeigte der Bildschirm noch eine durchgestrichene baterie und jetz nur mehr das rote LED und der schwarze bilschirm was sollte ich machen ?
979 Irma July 30, 2010 at 9:11 pm: I have a BB 8330 Curve. It has been a great phone until today. Today i could not view my incoming and outgoing txt in one folder. Now i have to view SMS Inbox for incoming txt and SMS Outbox for outgoing txts. how do i fix this?
980 Cooper July 30, 2010 at 9:01 am: @Joe Plug your BlackBerry into the Wall Charger over night. Try connecting it again in the morning (give it 12 hours).

It sounds to me like your battery is too low to initialize the boot process. Let me know the result.
981 Cooper July 30, 2010 at 8:52 am: @pau try just pulling the battery for now. See if that fixes the glitch. If it does not than try using a battery from your local dealer to see if you can get it powered up and working alright. If yes then buy a new battery.
982 pau July 29, 2010 at 10:36 am: hey well i have a blackberry and i realized it was off i try turning on back again and it will turn on but i cant press any buttons and rigt away the light turns off i cant see anything but i cant press any buttons at all< help i reallyy need my phone, does this mean i need a new battery????
983 Joe July 29, 2010 at 9:54 am: I have a BB 8330 that wont turn on. It started yesterday when just the trackball would move but I could not select anything on the screen. I have tried multiple battery pulls and now the phone won’t power back on at all. Occasionally I might get a battery icon with the lightning bolt. When I plug it into my computer I sometimes will get the red led to stay lit for a little bit then it goes off and nothing. I tried to update applications through the desktop manager but it fails to initialize the blackberry. It is also not recognizing the BB all the time when i plug it into my computer. I need help!!!! Any suggestions would be greatly appreciated.
984 joanna July 27, 2010 at 3:27 pm: I replaced my BB 9000′s sim card last night and so I also pulled out the battery. After placing them back, the LCD won’t display anything. The backlight is on but the screen is blank. I could likewise receive messages and calls but still, LCD has no display.
985 Cooper July 27, 2010 at 8:58 am: @harley Try pressing the trackball in firmly and rolling it in the opposite direction of the stick. Also check out how to clean the BlackBerry Tour trackball.
http://www.bbgeeks.com/quick-tips/cleaning-your-tour-9630-trackball-884508/
986 Harley Ginsberg July 26, 2010 at 8:35 pm: Have had my tour for almost 2 years now and hated the little ball that just never seems to work well regardless of what sensitivity setting I use. Well now it won’t roll down at all. Any hope or back to the Verizon store?

Thanks.
987 Cooper July 26, 2010 at 10:28 am: @Falynn Was the device dropped or was something spilled on it by any chance?
988 Falynn July 25, 2010 at 10:56 pm: hey so my blackberry curve cut off last night. i took the battery out then restarted it. it turns on but NONE of my buttons work so i cant do anything with my phone, whats wrong?
989 Cooper July 21, 2010 at 9:17 am: @Man This sounds like a nuked BlackBerry – I suggest checking out these instructions: http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
990 Man July 21, 2010 at 4:16 am: My BB is Bold 9700. My problem is it back to turn off and cannot turn on. I’m quite sure that battery still have power. However, I charge battery again 1-2 hrs. And try to turn on again. But it is not work (just show red blink and turn off again. Normally, when I turn it on. It will vibrate with light blink.
How can I solve this problem.
991 Cooper July 19, 2010 at 4:18 pm: @Rob That sounds like a hardware issue to me. You can try reloading your OS to see if it is software related but I am not sure that would help.
992 Rob July 17, 2010 at 4:47 pm: My Curve 8320 will not recognize that I have a fully charged battery in. I just bought a fresh new battery yet it still just turns on and shuts right off. If I plug the phone in it works, but I am unble to use radio. Any suggesions?
993 Janet July 15, 2010 at 8:43 am: Hi, my blackberry was working fine 30 mins ago but now won’t turn on at all and doesn’t respond to any buttons I press. It had full batteries and now I’m charging it again in hopes that it will come back. Any other suggestions?? Thanks so much!
994 Cooper July 15, 2010 at 7:12 am: @Chere Here is a post showing you how to turn your radio back on. You will see SOS when the radio is off.
http://www.bbgeeks.com/quick-tips/turning-your-blackberry-radio-back-on-881933/

As for the trackball – try pressing in firmly and rolling it upwards to see if you can unstick it. Also a qtip and some rubbing alcohol might help there as well.
995 Cooper July 15, 2010 at 7:04 am: @Hye It sounds like a bad battery. The first thing I would do is pop over to a store and try booting up your phone with one of their batteries. If it works then the solution is to buy a new battery. If it does not work then let me know and I will offer some suggestions.
996 hye July 15, 2010 at 12:57 am: my bb wont turn on after my bb’s battery totally empty..even i recharge it back..it wont turn on..so,what should i do??
997 Chere July 14, 2010 at 10:30 pm: I get SOS on my phone, also the trackball is not scrolling down.
998 peta-gay July 14, 2010 at 12:55 pm: i was downloading a software to my blackberry curve 8320 and i unplug the phone before it was finish and now the phone is not working and there is a rd light on there is blinking i don’t know what to do please help!!!!!!! me
999 Cooper July 12, 2010 at 10:29 am: @Alex Try plugging and unplugging a set of headphones forcefully – do this a couple times to ensure the BlackBerry is recognizing the change in status. After that try a battery pull for good measure.
1000 Alex July 10, 2010 at 2:35 pm: thanks cooper i have just tried that and it has worked great now my phone is back on track thanks again
1001 Cooper July 9, 2010 at 10:04 am: @alex Try plugging and unplugging the headset a couple times. Sometimes the BlackBerry does not recognize the headset has been unplugged.

Also do a battery pull when things like this happen. Most of the time the glitch corrects itself upon reboot.
1002 Cooper July 9, 2010 at 9:40 am: @pfkay That icon means the battery does not have enough juice to charge the device or turn it on. I suggest keeping it plugged into the wall charger overnight to see if it can collect enough charge. If not you will have to locate a new battery and test your BlackBerry with that one.
1003 pfkay July 8, 2010 at 11:26 pm: My blackberry will not turn on. I plugged it in to charge and a battery w/ blue lightning bolt appears for about 2 seconds, then the red light comes for about 12, that it turns black for about 8. It does this over and over again, and I have tried pulling the battery out and everything. Thanks, I have a 8330 curve
1004 Alex July 8, 2010 at 3:09 pm: my phone has keeps going on the headphone icon when i am on the phone speaking to somone and then i can not speak and the other person carnt hear me and i carnt hear them can somebody help me please i need a phone that works
1005 natalie July 6, 2010 at 6:53 pm: hi, just got bb8900, all seemed well, woke up this morning and track ball turning but the icon wont move, ive tried turning the phone on and off, done a battery pull when the phone on, but to no avail any help would be appreciated…
1006 Cooper July 6, 2010 at 7:29 am: @Gina It depends what color the bolt is – Blue just means the battery does not have enough juice to charge the device and needs to build more. The red bolt indicates a corrupted battery.

How long did the fresh battery from the store take to lose its charge?

From the way you describe the problem it sounds like it is a hardware issue. Clean the battery contacts with a qtip and some rubbing alcohol.
1007 Gina July 5, 2010 at 10:14 pm: My Blackberry 8530 was fine when I went to bed last night. When I woke up this morning, it was powered off. Went to charge it, but nothing happened. AFter I put my husband’s battery in it, it was fine. We did a battery swap at the phone’s store. After is sat for a couple hours, the phone got extremely hot and the battery was drained again. Now we have a lightening bolt through a battery on the screen. Any thoughts???? Or did I just get a bad phone? We’ve only had them for 6 months!!! And why was it so sudden? I haven’t had any problems with it lately…
1008 Julie July 4, 2010 at 9:41 am: I have a BlackBerry Storm 1 and it got sand under the screen, which has happened before, so I used a sewing needle to clean sand around the screen so it would click down, which I have also done before. but as I wiggled the pin across the bottom of the screen across the buttons the screen all of a sudden went black. Sometimes you can see faint navy blue lines going horizontally across. It is still vibrating and recieving messages, and the notification light still works. Help!
1009 Ralph July 1, 2010 at 5:23 pm: my blackberry 8350i keeps having the attenna strength go up and down and then loose the network. Then it will start working again. I can be in the same spot and it keeps going in and out. This just started 3 days ago

Thanks
1010 Cooper June 30, 2010 at 8:14 am: @Seun I suggest sending your service books and registering your HRT again – see here:
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
1011 Cooper June 30, 2010 at 7:51 am: @leslie Brinson That battery with the blue line through it means the battery is completely drained and needs to be juiced up before it can power the device. I suggest leaving it plugged into the wall charger overnight and try again in the morning.

It is possible that the battery got corrupted during your time away – if you have no luck charging your original battery – try booting up with a new one.
1012 Leslie Brinson June 30, 2010 at 1:14 am: I have a blackberry curve and have been deployed for the last 6 months, during this time i havent even touched the BB its been in its holster tucked away in a safe place. I took it out today just to turn it on so i plug it in and all it will do is display a constant red light and a white screen with a battery with a blue lightning bolt through it! Any solutions????
1013 Seun June 29, 2010 at 4:29 pm: I woke up this morning and although I can see my bbm icon,I can’t access it…I’ve taken out the battery and replaced,downloaded and replace the bbm with the same version…still,I cnt access it…I think the next thing to do is curse the phone….what can I do about it…
1014 Cooper June 29, 2010 at 8:18 am: @asiah Do you have a BlackBerry data plan? Who is your provider? Some providers limit wifi connectivity for users without a data plan.
1015 Cooper June 29, 2010 at 8:10 am: @V ikki Does Desktop Manager recognize it? If so do a full backup of your data and reload your operating system – then restore from the backup.
1016 v ikki June 28, 2010 at 4:36 pm: I plugged the charger into my Curve 8900 and thee screen went blank and just a red light on the front left blinks intermittently and I cannot now turn the BB on. Have pulled battery and done soft restart but no change?
1017 Asiah June 28, 2010 at 9:55 am: Hi, i just bought BB Storm 9520, and i face a big problem..wifi connection still show white, when i try to browsing , it was show“unable to connect to the internet, if problem persists please contact service provider”..i already set up browser configuration to hotspot…please help me
1018 Cooper June 25, 2010 at 12:13 pm: @Paula do you have many apps and themes and pics/video on your device? When you start to fill up the device memory the BlackBerry can start acting like you have described.
1019 Cooper June 25, 2010 at 12:10 pm: @Amanda Try pressing firmly on the trackball and rolling in the opposite direction of the stick (so down in this case). If that does not work, you will most likely need to buy a replacement trackball and housing.

You can get a replacement kit here:
http://store.bbgeeks.com/productaccessories.asp?id=26240&n=BlackBerry-Replacement-Trackball
1020 Amanda June 24, 2010 at 7:31 pm: Blackberry 8330 will not scroll up. Tried taking out the battery etc. The cell phone guy took the ball out and cleaned it… still nothing. Any suggestions?
1021 paula June 24, 2010 at 12:26 pm: hey, im freaking out. ive had my blackberry curve for a while now maybe 2 years..and my phone just randomly started turning off and any button i press wont turn it back on. then the red light starts blinking. i tried battery pull and it works fine for a few minutes until it turns off again and i have to repeat the process !!
please help me i dnt know what to do!
1022 Bre June 21, 2010 at 1:57 pm: :) NEVERMIND! I DID THE BATTERY PULL & IT WORKEED! THANKS
1023 Bre June 21, 2010 at 1:52 pm: Sorry< i meant i have the tour
1024 Bre June 21, 2010 at 1:50 pm: Hi, i have the blackberry curve. And the sound was working then all of a sudden it stopped. When i get phone calls or text messages it wont ring. When i try to play my music on it, there will be no sound. Ugh this is really aggravating me. Can you help me please!
1025 cecc19 June 20, 2010 at 11:46 am: joe, my blackberry has been turn off randomly and a couple days ago the thing went crazy, i cant access anything i have a white screen with m information such as address book and all my apps AT THE TOP OF IT SAYS:Blackberry Platform 4.0.0.235. whenever i enter my password errors come up.I also cannot make any calls except emergency calls
1026 Chrisitian June 19, 2010 at 8:28 pm: MY New BB Curve’s trackpad keeps freezing and now its frozen and wont allow me to move around is it possibly a space thing or is the phone broken?
1027 roadtripeddie June 18, 2010 at 8:59 pm: I see a lot of the same questions and too offer some assistance. PROVISIONING: thats is if your BB was on a different carrier, and moved to another, or if your OS is from another carrier, this can cause many problems when reloading the OS, go into your service book, and check that your provisioning is correct and proper with your current carrier. If it isnt, it may not reboot, or may be glitchy just before a crash.
Another thing… BB’s crash, thats just a fact, so you should get in the habit of doing backups often (at the least weekly), to avoid loosing your data. After all, it is just like a mini computer, and you would do a back up for that right? Get to know your BB and how to fix it. For my 8900, I have used many differant softwares, but always go back to using BBSAK. (PS: BBSAK will back up the PROGRAMS that the desktop software (App’s) doesnt, in my case the RIM desktop software only backs up the address book and icon arrangement. Search for and find the BB software called BBSAK and download it, its FREE. I know it saved my 8900 several times, Learn how to WIPE and INSTALL the OS. Sooner or later youll probably have a problem, where you will have to anyways, better to learn it ahead of time, rather than under a stressful time restraint. besides, its very easy to use on 8900′s We have the power to manipulate, control and repair our BB’s, which is an awesome advantage. Its what the carrier’s always hoped we wouldnt learn to do, so they can rob you into a new un necesary purchase. PS I make my living buying perfectly good BB’s, on E-Bay, that only need a simple WIPE and REINSTALL of the OS. And Ive become rather tired of it, and feel the consumer shouldnt be so takin advantage of. Knowledge is Powerful. Learn your product, and you wont have so many problems
1028 Cooper June 18, 2010 at 11:17 am: @tam Sounds like it is nuked. Check out the last youtube video on this page for tips on how to recover:
http://www.bbgeeks.com/blackberry-guides/videos-on-how-to-do-stuff-to-your-blackberry-883948/
1029 Cooper June 18, 2010 at 11:10 am: @Kathryn Try pulling the battery out while the power is on – replace it after 3 minutes and see if thing go back to normal. Let me know.
1030 Kathryn June 17, 2010 at 6:15 pm: I have a blackberry curve i have had for a few years and today i came back to it to text someone and in the middle of me typing the text the “menu” came up and sent the message without me even pushing send. It will now not allow me to send a message without pushing back at least 10 times. the menu comes up without even pushing the menu button, just typing letters.
1031 tam June 17, 2010 at 12:09 pm: URGENT:Just did a battery pull on my BB Bold, and it is taking FOREVER to turn back on, will go to a white screen with a hour glass in it, then the light will go off and the red light will stay on, then go back off,and repeat… it has been doing so forever…what is wrong with it?any solutions please
1032 zapizapzap June 16, 2010 at 2:25 am: please refer to my post….no one seem to know my phone’s issues :(
1033 Cooper June 15, 2010 at 8:16 am: @TajC This can be a tricky one to sort out. Check out this forum discussion to get some tips on what to look for.
http://www.blackberryforums.com/rim-software/144364-unable-read-application-data.html
1034 TajC June 14, 2010 at 8:14 pm: I have a BB Bold 9700. I’ve had it for a little less than a year with relatively no issues and now all of a sudden, when I try to sync my phone to my PC I get an error message that says “Unable to read application data” when trying to sync my address books. I use Microsoft Outlook as my organizer and I always have but I can’t figure out what the problem is. PLEASE HELP!!!
1035 Cooper June 14, 2010 at 9:27 am: @MikeyC Is the bolt red or blue? Red is bad and indicates a dead battery. Blue just means the battery does not have enough charge to power the device yet. I suggest plugging it into the rear usb port on your computer or the wall charger overnight.
1036 mikeyc June 12, 2010 at 8:33 am: i have a blackberry curve 8330 it will not charge it just shows a battery with a lightning bolt thru it do u kno what is wrong i just bought a new battery
1037 zapizapzap June 11, 2010 at 4:16 am: For days now, my yahoo messenger on my tmobile blackberry curve(8320) does not want to work compared before. I keep getting messages like “unable to connect to server” or “connection error (65) problem receiving data from the server. and the worst thing i cant seem to have my internet working thru a wifi connection and it gives me a message that says “unable to connect to the internet, if problem persists please contact service provider”..so i called tmobile and they directed me to a blackberry tech support, they asked me to change some settings on the advance options wand on web browser configuration to set it to hotspot etc..it was connecting to the net but then worked only temporary. it does not seem to connect my saved bookmarks on the internet/wifi, i had to go to my browser and type the certain site i wanna go to, not even the history won;t let me visit the site…they even told me that yahoo messenger needed to be subsribed for the service from tmobile in able for it to work. i know blackberry OS have it readily available.
i just dont know what went wrong with my phone, does it automatically update the cellphone when there are new OS updates? am not aware of the latest blackberry add-ons or discrepancies. I hope somebody can help me even with just the yahoo messenger coz it saves me money from texting and internet thru free wifi. sorry for the long message. thanks in advance.,
1038 Generic June 10, 2010 at 11:03 am: i had a bb bold 9700, got dropped upside down and when i picked it up the led indicator is not working anymore. i turned it off & removed the battery…after 2 minutes, i put it backed the battery and start it, the led indicator starts blinking with color green but when i pressed the lock botton the led indicator stopped. any suggestion/s what to do? your help very much appreciated. thanks
1039 Cooper June 7, 2010 at 9:20 am: @kendra first
1. Go to the Settings or Options menu on your phone.
2. Select Advanced Options.
3. Select the Application section to view a list of all the applications on your phone.
4. Highlight Google Mobile App and open the menu for the selection.
5. Select Edit Permissions.
6. Change all the permissions to Allow

If that does not fix the error then delete the app and redownload. It has been corrupted somehow.
1040 Cooper June 7, 2010 at 9:12 am: @paul Unfortunately this is a common issue and not one that I have been able to fully diagnose. My suggestion is to fold up a piece of scrap paper and place it between the battery and the back cover of your berry.

I have seen this little trick work as recently as a couple weeks ago.
1041 Paul June 7, 2010 at 4:12 am: The ring tone on my Blackberry 9000 has become so quite that you can not hear it but if I take the back cover off it works fine. After several trails with the back almost closed, open and fully closed it seem that as soon as the back is correctly closed the ringtone will all but be silent. I have upgraded the OS to the latest version, but no difference, all the ringtones are set to maximum and vibrate otherwise i would never know if a call was occuring.

Is there a switch that is activated when the cover is on?. I cant see that there is an air tight seal on the cover that would stop the ringer from being heard but that is virtually the effect that is happening.
1042 kendra June 6, 2010 at 10:22 pm: I have a blackberry curve that has worked fine for almost a year- but now when I go the the google app it just shows a white screen and then says something like “error uncaught server” or something along those lines. what can I do to get it up and running again?
1043 Cooper June 4, 2010 at 6:42 am: @krista Your battery is defective or your device is recognizing it as defective.

Try charging it overnight using the wall charger. Also try plugging the phone in to your computer without the battery inserted – wait a couple minutes and insert the battery – any luck?
1044 krista June 3, 2010 at 8:09 pm: What does it mean when you havent used your blackberry for awhile and you plug it in and it has a picture of a battery with a red line through it? Ive charged it for 3 hours and its still on there what the heck???!!!!!!
1045 Cooper June 2, 2010 at 8:15 am: @charlotte I would bring it into a store and see if you can test one of their batteries. The problem could be with your BlackBerry or it could be just a bad battery. Only way to check is to try it out with a battery you know for sure works and has a full charge.
1046 charlotte June 1, 2010 at 1:45 pm: HELP!
have had my blackberry bold less than a week and it keeps saying it has run out of battery when it hasn’t! as i have charged it all day 2 days ago, yesterday and today!!!
why is it doing this, i have tried on numerous occasions taking the battery out and putting it back in, but it still does it. it will now only randomly work saying its got battery when it feels like it, which is very rare!
any help much appriciated,
thanks charlotte
1047 Cooper June 1, 2010 at 10:21 am: @peach Yes all your data on your BlackBerry is gone unfortunately =(

You need to install the Blackberry operating system (OS) onto your computer first – then carry out the steps in that guide I sent you.

Grab the latest BlackBerry OS for your device/carrier here
http://www.blackberryos.com/forums/downloads.php?do=cat&id=16

Once downloaded, double click the file to install it on your computer.
1048 Cooper June 1, 2010 at 9:46 am: @Mike – Check this post out for a method to recover your BlackBerry from the constant reboot cycle
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
1049 Cooper June 1, 2010 at 9:41 am: @wendy Is your phone a BlackBerry? Also is the screen black and won’t turn on? is it a white screen?

The first thing I would try is a battery pull. pull it while the device is powered on and replace after 3 minutes.
1050 wendy May 31, 2010 at 7:27 pm: hi i had a questin mi cell phone screen went blank after it was sat on what could be the problem and how could i fix it?
1051 Mike May 31, 2010 at 5:03 pm: My blacberry curve is just trying to reset itself over and over. the charger or wire for the computer wont read it. CCan it be fixed?
1052 peach May 31, 2010 at 11:24 am: what happened to it? does that mean all my stuff in it are gone? I couldnt find my research in motion in my computer. do you know any way to fix it?
1053 Nick May 31, 2010 at 10:08 am: No its say’s GSM in the top right
1054 Cooper May 31, 2010 at 9:52 am: @Leah Try pulling the battery while it is powered on – replace after 30 seconds. Keys work now?
1055 Cooper May 31, 2010 at 9:48 am: @Zareen Take your phone and plug it into the wall charger or the rear usb port on your computer.

That battery symbol just means the battery is too low to turn on the device. If an overnight charge does not work then I would take the phone to the store and see if their batteries work and power up the phone. If yes then buy a new one.
1056 Cooper May 31, 2010 at 9:33 am: @Peach Check out this post for tips on fixing your BlackBerry
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
1057 Cooper May 31, 2010 at 9:32 am: @nick Look in the top right corner of your screen – after the battery pull does it display SOS?
1058 Nick May 31, 2010 at 8:56 am: Everytime I take my battery out and out it back in and start up my blackberry 8800 I always get a busy signal when trying to make calls and it won’t send any texts, what can i do?
1059 peach May 31, 2010 at 8:00 am: having a problem with my bb. It shuts down and it wont turn on. It only have a solid red light. I already pull out the battery and so is the sim, but still do the same thing. I charged it overnight and still do the same thing.
Do you guys have any advice what to do next?
1060 Zareen May 30, 2010 at 8:28 am: My blackberry Bold battery was low and then the screen went totally white. I plugged it to the charger and a white screen with blue bolted battery appears on screen. I kept it for an hr and it doesnt go. Either that battery appears or the screen turns off with red LED on. NOw i took out the battery because i really dont know what to do. How will it turn on again? PLEASE HELP!!
1061 Leah May 29, 2010 at 4:16 pm: um i have a blackberry curve, and i put it on tha charger over night and now nun of my buttons work?! my phone will ring and everthing but i cant press anything. Can some one please help?? msg me on facebook! [http://www.facebook.com/itsxLeahDuhh]
1062 How to perform a soft reset and a hard reset | BB Geeks May 26, 2010 at 7:31 am: [...] hard reset can be accomplished by pulling the battery. This will solve most BlackBerry problems. If a hard reset does not solve your problem, your device probably has deeper [...]
1063 Cooper May 25, 2010 at 8:11 am: @Richard D

Try a battery pull to see if the trackpad comes back to life. If not then seek out a replacement.
1064 Cooper May 25, 2010 at 8:10 am: @Ahkoo Unfortunately this icon freezes quite often. There are a number of things to try including:
battery pull
change your theme and pull the battery
delete and reinstall BBM
1065 Will May 25, 2010 at 12:36 am: my black berry wont finish restarting, ive pulled the battery out plenty of time and it starts to restart but then just stops
1066 ahkoo May 23, 2010 at 6:43 am: My blackberry works fine. But on my homescreen and in the menus it shows I have 2 bbms that I haven’t read. But when I go to my black berry messenger it is empty and I have replied all necessary chats. Please help me! How do I remove that icon
1067 Richard D May 23, 2010 at 5:00 am: Hi BB Geeks… Im having a problem with my new Curve. The touch sensitive pad seems to be broken, as i cant scroll at all or move the cursor around the screen. The buttons all work ok though. Is there anything i coudl do, before i take it back to where i bought it?
1068 Zanah May 22, 2010 at 5:47 pm: Ive had my bb for a few months now.. and nothing has ever gone wrong with it… until today… the battery died and it wouldn’t turn off. so i pulled out the battery… and since I’ve got home and charged it, just the red light comes on.. i dont know what to do… its been on charge for hours too…. xx
1069 tina May 22, 2010 at 3:15 pm: so I have the sprint blackberry tour and i had a thing pop up and tell me to update my phone so i did and it took like 4 hours and it finally got to 100% and then it was stuck there so i turned my phone off and it had to start all over and now it wont just let me use my phone.
1070 Djordje May 22, 2010 at 11:20 am: Hi ! I have problem with my blackberry bold 9000. It is to warm, and my battery life takes around 2h. What is wrong?
1071 Tim May 20, 2010 at 1:59 pm: Cooper – Just wanted to say thank you for continuing to reply to this post a year and a half after you posted the article. There’s a lot of info that gets repeated, but it’s all useful. Thanks!
1072 Cooper May 19, 2010 at 9:33 am: @lala try leaving it plugged into the wall charger overnight and let me know if that solves it.
1073 Cooper May 19, 2010 at 9:22 am: @LDP Yup – definitely sounds like a nuked BlackBerry to me.

You can use any carriers OS as long as you delete the vendor.xml information. After you install the new OS on your computer look here for the Vendor.xml file and delete it before loading the software on to your BlackBerry.

C:\Program Files\Common Files\Research In Motion\AppLoader and delete or rename Vendor.xml
1074 Cooper May 19, 2010 at 9:13 am: @tiffan That symbol is normal and shows up when the BlackBerry does not have a strong enough charge to power on. I suggest leaving it plugged in to the wall charger or the usb port at the rear of your computer.

Leave it overnight and let me know if there is any resolution to this issue.
1075 tiffan May 19, 2010 at 6:30 am: i have a blackberry curve, i only had it for about a month when it was low on battery so i turned it off, the next morning when i tried to charge it, the led light at the top was red then a picture of a battery with a cross through it shows up, i dont use any other memory accept for messages and contacs. i have tried taking my battery out, nothing will work :(
1076 LDP May 19, 2010 at 5:34 am: oh and when I read the nuked Blackberry solutions, I didn’t know which OS to download since I am not residing in the US, so AT&T or Rogers isn’t my carrier. A reply would be greatly appreciated. Thank you!
1077 LDP May 19, 2010 at 5:05 am: Hi,

I read about your solution to almost every Blackberry problem-taking out the battery. My Blackberry Bold 9000 was hanging when I took out the battery and then put it back in. Then, the red light appeared, the white screen with the “loading sign” appeared. After that, the red light appeared again and it wouldn’t stop restarting. It hasn’t even went to the “desktop” after so long. :( What can I do about this?
1078 lala4373 May 18, 2010 at 3:00 pm: please help me! my blackberry 8330 battery died and when i plug it into the usb or the wall charger a red light comes on for about 20 sec then a battery with a lightening bolt comes in the middle of the screen then an hourglass comes on. this repeats over and over. i cannot turn on my phone. how can i fix this problem?
1079 Cooper May 18, 2010 at 8:21 am: @Sue Smith Can you be a little more descriptive? when is it making noises? what kind of noises?
1080 Cooper May 18, 2010 at 7:07 am: @Jenna You should be able to navigate most of your BlackBerry functions using keyboard shortcuts. Read here http://www.bbgeeks.com/quick-tips/home-screen-shortcuts-on-your-qwerty-blackberry-881547/ and here http://www.bbgeeks.com/quick-tips/blackberry-browser-shortcut-keys-881065/ for a couple lists
1081 Jenna May 17, 2010 at 11:22 pm: My trackball fell out and was lost for my Blackberry Curve 8330. I have figured out how to get into the phone (ie. past my password) without the track ball, but I want to know if there is anyway to scroll just along the icons on my home page so that I can still get my email/text messages until the new track ball I ordered comes in.
1082 Sue Smith May 17, 2010 at 1:55 pm: Why does my blackberry buss and make a sound for no reason?
1083 Cooper May 17, 2010 at 10:02 am: @chel I would take a look at a new battery for your Pearl. It sounds like yours has bit the dust. I would also look at how much free memory you have on your Pearl. That can absolutely contribute to instability in the OS.
1084 Cooper May 17, 2010 at 9:47 am: @veronica – It is difficult to troubleshoot that type of issue from so far away but it sounds like your progress is being stopped. One surefire way to fix this is to completely wipe the device and start from scratch.

check out resource for all the options:
http://www.blackberryos.com/forums/resource-center/2036-help-guide-upgrade-downgrade-backing-up-bricked-storm-your-complete-guide.html
1085 Cooper May 17, 2010 at 9:34 am: @Andrew – what OS exactly are you using? What carrier?
1086 Cooper May 17, 2010 at 9:16 am: @Chris I would try a few more battery pulls – leaving it out for three minutes or so. If that does not work then connect your BB to desktop Manager and do a backup of your data. then reload your OS.
1087 chris May 16, 2010 at 6:33 pm: sorry, my reset is not working either
1088 chris May 16, 2010 at 6:21 pm: hi, my blackberry 8330 is on and receiving messages, but none of my keys work, so i cant unlock my phone, answer calls or anything, i have already tried restting and pulling my battery? what should i do?
1089 Andrew Middleton May 16, 2010 at 10:08 am: Pulling battery is not fixing my issue. Ever since i updated my blackberry curve 8320 to 4.5 software the wifi has errors. it connects to network but has a yellow dash instead of green tick,a nd the error is the uma is not connected, i dont need uma and didnt use it before, and it wasnt an issue before updating my os. What do i do?
1090 veronica May 15, 2010 at 10:34 am: My daughters phone had something spilled on it and we put it in rice and dried it out. Now several weeks later her phone will turn on and them start the security checks and then turn off. She pulled the battery and also I took it the local dealer. They said that they did a systems update and that the phone came on but would not scroll past something that had been downloaded off the blackberry app world. The dealer said that it wasn’t compatiable with the blackberry. Can you please give me a few suggestions.
1091 chel May 14, 2010 at 11:03 pm: hi cooper i have a strange problem, my 8110 turns off when i plug it to the charger or the usb port in my desktop and starts an infite cycle of rebooting.
my first thought was that it was a software problem, and i followed the instruction on crackberry to recover a nuked bb.
it looked like it started to work because it completed the first task (sadly, deleting all the software in the bb), but when it was about to start installing the new OS, the connection was lost and it started again rebooting insanely and the apploader informed me that the process failed.
now i get the 507 error (no OS installed) and can’t install anything because the bb starts rebooting every time i connect it to my computer.
do you think it maybe a hardware problem? i have tried diferent batterys and chargers and computers and stuff. any help you can give me will be deeply appreciated
1092 Cooper May 13, 2010 at 8:53 am: @Nat read here for instructions on how to bring your BlackBerry back from the dead.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320
1093 nat May 12, 2010 at 11:14 pm: i have a blackberry 8330 and so, some one tried to get in it and they messed it up and now it says jum error 513 and reset but i cant get it to work
HELP!!!!!
1094 Cooper May 11, 2010 at 7:39 am: @mafish I would check for hardware issues like loose battery connections etc.

I would then make sure that you have the latest operating system installed on your device. Some Tours shipped with problems.

Finally I would take a look at my network settings. Switch the settings so you are only using 2G and see if that clears up the reboot issue.

Of course if it does then you should be contacting your carrier for a replacement.
1095 Cooper May 11, 2010 at 7:28 am: @Nicole – unfortunately once you switch from English to another language those little indicators start to appear.

Try this and let me know if it solves your issue.

1.options > language > language ID > select hide > save.
1096 Cooper May 11, 2010 at 7:19 am: @Miss Nigeria That symbol means the BlackBerry does not recognize the battery. I suggest looking closely at the connections to make sure there is not dirt on them.

Next put in the battery – turn the BlackBerry on and pull the battery out. Repeat this a few times to see if it comes on.

Finally, if it is still not working – replace the battery and give it a firm smack with a flat palm. This has been known to jostle the battery a bit and sometimes re-establish the battery connections.

Let me know if any of this helps =)
1097 mafish May 10, 2010 at 6:35 pm: Hi i have BB tour 9630, i have a problem with it keeps on rebooting it self every after 3 to 5 minutes, what will be the problem?
1098 Nicole May 10, 2010 at 5:59 pm: I have a DE symbol in the right corner of my phone that appears every time I am typing on my phone. It’s so annoying ! How do I get rid of it ?
1099 Miss Nigeria May 10, 2010 at 11:31 am: Pls Cooper,I need an urgent reply. I got my friend’s bold 9700 wet @ d beach,I removed d battery instantly and put it in rice like u said. Now,wen I try to charge,d screen is pretty dark but if I squint,I see a battery icon wit a red line transversing it. I’v tried my own battery wit it to no avail. Pls help. I don’t have d cash to buy a new bold2 for her. Pls.
1100 jag May 7, 2010 at 9:26 am: how to make my e-mail in the blackberry?(javelin)
1101 Cooper May 7, 2010 at 9:10 am: @ony Try using the rear USB ports on your computer or using the wall charger over night.
1102 Cooper May 7, 2010 at 9:05 am: @neenee go to menu > options > sms

ensure that “Leave Messages on SIM card” is set to no.

that should solve your problems.
1103 Neenee May 6, 2010 at 6:04 pm: This is my second blackberry curve 8330 and the first one had some problems with the battery but I fixed that myself. But with both of them something pops up that SIM card is full! Please delete some SMS text messages. I have deleted all of my SMS text messages and I don’t get MMS messages so I do not know what to do so if you could help me I would very much appreciate it! Thank you!
1104 Ony May 6, 2010 at 2:32 pm: My BlackBerry doesn’t charge my battery and even with a fully charged battery it still says battery is drained what can i do to fix this problem
1105 Cooper May 6, 2010 at 7:48 am: @Joey I have seen a number of people complaining of this recently but I can not nail down specifically what is happening. It appears to be a glitch with the OS. I suggest updating to the most recent OS released for your device.
1106 Joey May 6, 2010 at 6:34 am: At the moment my BB intermitantly doesnt give me the number of the person ringing but the number of the previous call or the name of the previous caller?
Have you ever heard anything like this?
How do i stop it happening or what am i doing wrong as i keep picking up calls i dont want thinking it is the previous person calling back.
1107 Cooper May 4, 2010 at 9:48 am: @Carly I think you will be fine – just leave it plugged into the wall for as long as possible to get a solid charge.

If the problem persists you may want to have your usb port checked out and or test a new battery.
1108 Carly May 3, 2010 at 3:59 pm: Hi, i have a new Blackberry Bold 9700, i charged it when i first had it and the day after, it came up with the charging symbol the lighting bolt across it. I plugged it in today but nothing try both wall plug and usb on my laptop! My battery icon is blue in colour, i have left it in the wall charger and it seems to be charging a little when i’ve look on options status, but i can’t understand why it isn’t showing the lighting bolt symbol to show it is charging! The battery doesn’t feel warm when it is charging too…. ! Is they something wrong with the phone?!
1109 Cooper May 3, 2010 at 11:11 am: @Selina Try charging it overnight using the wall charger.

What color was the battery icon?
1110 Cooper May 3, 2010 at 11:00 am: @bob try a battery pull whenever the phone glitches out like that – replace after 3 minutes.
1111 bob May 2, 2010 at 7:30 pm: my phone keeps goin on speaker and some of the keys dnt work at times…
1112 Jaime May 2, 2010 at 11:52 am: Hola Tengo Un problema con una Pearl 8130, el problema es que en la pantalla me aparece siempre bateria baja y se apaga en 3 minutos o menos, ya le cambie la bateria por una nueva, tambien restaure en celular al momento de la compra, y sigue sin funcionar que es lo que le sucede Ayuda.
1113 Selina May 1, 2010 at 4:23 am: Hello iv got a blackberry 8520,i bought it yesterday charged it then tried to switch it on.A battery icon with a cross over it came on the front of the screen. I kept taking the batttery out and eventually it switched on.After an hour it swithed itself off and is doing the same thing could anybody help?
1114 Tony April 30, 2010 at 2:17 pm: I have a BB Curve 8320. Every few minutes, I get a square clock in the middle of my screen. What is this?
1115 Cooper April 30, 2010 at 9:04 am: @nichole I do suggest using a wall charger over night to see if it gets enough power. If you want to try something else first, try the USB ports on the back of your computer (if you have them) They often give off more power than the front ones for some reason.
1116 Cooper April 30, 2010 at 8:26 am: @Caroline – check out the last video on this page for a guide to getting the phone back to operational levels after being “bricked”
http://www.bbgeeks.com/blackberry-guides/videos-on-how-to-do-stuff-to-your-blackberry-883948/
1117 Caroline April 30, 2010 at 3:08 am: I recently got a white bb bold and it has been working great. Yesterday i plugged in my bb and opened up BB desktop manager and was downloading the new 5.0 software and a message popped up saying there was an error and it couldn’t download the software. It said that my bb was not connected so i pulled out my phone but now it wont work and i tried plugging it back in but it wont register my phone and my bb wont turn on. It only says “Blackberry” and has a loading bar that is 3/4 of the way loaded. Please please help!?
1118 nichole April 29, 2010 at 2:17 pm: o,so ive been having issues with my bb curve 8320, it will not charge, it shows the little symbol like it is charging but it just wont, ive gotten a new battery, still wont charge, and i usually pulled the battery every week, ive totally wiped it, still..nothing took out the sim and memory card so on…. the only thing i have not tried is an external charger… but for the time being im stayong n nc and it seems there no where close by to find, sooo.. before going and spending more waistfull money and getting an external charger i wonder if anyone has a cluse as to what the problem could be…. the batteries are both in great shape and the prongs that the battery goes onto.. ae fine… ahhhhh i miss my bb:( im going crazy with this stupid lg touchscreen
1119 gigi April 29, 2010 at 1:31 pm: @abi…I had the same problem. The USB port needed to be replaced. Luckily my phone was under warranty and I was able to get it replaced at the store. No charge and it took 30 minutes.
1120 Cooper April 27, 2010 at 10:57 am: @Shelby I would contact your carrier and explain to them that you can not send/receive mms. They should be able to flash your phone and get that set up in a couple of minutes.
1121 Shelby April 26, 2010 at 5:29 pm: sprint blackberry 8330
wont send or receive mms.
i’ve tried wiping mms from my phone, and re-registering it, iv’e tried fixing my connection, and i’ve tried some other stuff. PLEASE help.
1122 Cooper April 26, 2010 at 11:33 am: @Crystal There is no way to control that just yet. Use BIS to remove your personal email account
http://www.bbgeeks.com/blackberry-guides/how-to-set-up-bis-email-on-your-blackberry-884404/
1123 Cooper April 26, 2010 at 11:24 am: @lierind Unfortunately not. If you managed to pull the battery before the last request was processed then you may have a chance when you pop that battery in.

Only way to recover after a wipe like that is with a backup file through Desktop Manager.
1124 Cooper April 26, 2010 at 10:58 am: @Tim Check this post out for some tips on how you can possibly recover the device
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
1125 Tim April 26, 2010 at 5:05 am: I’ve sat on my Curve 8220 and the screen has gone solid white…the phone still makes and receives calls/txts…is there anything I can do? Thanks
1126 Lierind April 24, 2010 at 2:49 am: someone maxed out my password attempts on my blackberry curve. i pulled the battery before everything was wiped… is there anyway i can stop everything from being wiped?
1127 Crystal April 23, 2010 at 11:42 am: I have two icons on my BB 9700, one for my business email and one for my AOL email…My AOL emails come on my business inbox as well as my AOL inbox…How can I change to just viewing them thru my AOL, not my business inbox…If this can’t be done, how do I delete my personal email setting?

Crystal
1128 Cooper April 23, 2010 at 7:59 am: @Shirl Try doing a battery pull while the device is still on. Let me know if things come back to normal.
1129 Cooper April 23, 2010 at 7:51 am: @sheri Do you have a lot of free memory on the phone? Sometimes when you have too many pics and apps etc the phone will start to act buggy.

Read this post for ideas on how to free memory:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/

I would also suggest upgrading your OS if you have not done so. Sometimes working on older software can be problematic.
Read here for instructions:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
1130 Cooper April 23, 2010 at 7:45 am: @aroves yes it is best to use letters as your password. In any case it appears that some glitch has happened during setup. I would just go ahead and try the password one last time. If it does not work it will simply wipe the device and you have to start from scratch.

Since it is a new BlackBerry I hope the setback will be minimal.
1131 aroves April 22, 2010 at 9:47 pm: I got a new bb curve 8320 and set up security code. After that I instaled the desktop manager and, as I tried to access this software, it was asking for pin code.
As I input the pin it was counting it as an attempt on the security code from the handheld device.
when I tried to unlock the device it did not accept the security code that I had created as numbers and it was showing letters instead of the usual stars.
Now I have only one attempt left. Can anyone please help me to unlock the handheld device?
Thank you
1132 Sheri April 22, 2010 at 8:36 pm: My Pearl 8130 has decided to randomly and continuously turn off the mobile network. I can turn it back on, but it turns itself right back off again a few seconds later. I have tried the battery pull and still no luck keeping the network on. Help?
1133 Shirl April 22, 2010 at 2:58 pm: Blackberry keypad and side keys not working. Trackball rolls but does not work when pressed. NO water damage or dropping has occurred. Liquid ingress indicator on battery has red line.
1134 Cooper April 22, 2010 at 8:26 am: @Levi Do a battery pull whenever your BlackBerry goes a bit nutty. If the problems persist let me know.
1135 levi April 22, 2010 at 4:47 am: MY BLACKBERRY 8310 JUST DOES WHAT IT WANTS BY ITSELF , LIKE OPENING , CLOSING APLICATIONS , MESSAGES ETC AND ITS SO ANNOYING PLEASE PLEASE PLEASE HELP !
1136 Cooper April 21, 2010 at 9:14 am: @smirk Check out the Support document here. You are going to have to do some special work to try and bring that BlackBerry back. It is possible though so keep hope!

Instructions here:
http://bit.ly/9g14lY
1137 Riz April 21, 2010 at 8:44 am: thanks :)
1138 Cooper April 21, 2010 at 8:36 am: @riz unfortunately I am not able to help with this matter – There are so many factors involved when you swap housing etc.

I suggest taking it in to a technician to ensure no internal connections were broken and that everything is in place.
1139 Riz April 21, 2010 at 8:11 am: hello,

i recently purchased a full housing for the blackberry Bold, the version with the trackball.

And when i place it on the phone started up acting weird after replacing the housing including the trackball.

The screen is giving me that TIME GLASS and all of the sudden it will turn off and turn on in 3 to 4 second interval and would the same thing over and over until the battery becomes low and eventually out of power.

Are you able to help?

Thanks,

Riz
1140 Smirk April 20, 2010 at 12:27 pm: BB is blinking a red light 3 times and repeats in a cycle… BB is not turning off nor on… As well as, taking out battery doesn’t do a thing, once the battery is pulled and put back in.. the red light blinks continuously in a cycle of 3′s. Any assistance would be much appeciated. Thanks.
1141 Cooper April 20, 2010 at 9:15 am: @tarique try resending your service books and HRT
instructions here: http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/

you also might want to test out adding your apn settings
instructions here: http://www.blackberryfaq.com/index.php/Carrier_specific_APN/TCP_settings
1142 tarique April 19, 2010 at 11:17 pm: i have the 8520 just got it and msn live tells me after installation when i try to log in that ( service no enabled for this hand held) but it works perfectly on my frens….. and i cant seem to download app world but my specs are in conjunction with the specs needed for download
1143 Cooper April 19, 2010 at 9:28 am: @Jeremiah It sounds like you may have fried the phone while turning it on wet =( If the rice did not save it I am afraid it is pooched.
1144 jeremiah April 17, 2010 at 12:36 pm: hello my blackberry got dropped in a puddle yesterday.it turns on but it only lasts for about 4-5 minutes.then turns off and wont turn on unless you put it on charge and then it takes like 10 minutes to turn on and im just asking if theres anyway to fix it ..ive dried it out and put it on rice..but it still does it.
1145 Gary April 14, 2010 at 7:50 am: My Blackberry 8320 keeps turning off and the LED light keeps blinkin and the blackberry will not turn on. What should i do?
1146 Cooper April 12, 2010 at 9:54 am: @Niki check out this post for answers
http://www.bbgeeks.com/quick-tips/what-to-do-if-your-blackberry-says-reload-software-552-884374/
1147 Cooper April 12, 2010 at 9:52 am: @stacie – first check to see if the media player is running in the background. if it is then close it completely.

if not then do a battery pull and it should stop that glitch from happening.
1148 Stacie April 10, 2010 at 12:40 pm: I did an upgrade on my tour 9630, and everything was good, now a day later out of no where it my phone will start playing music? Any Ideas as to why or how to fix. It is very annoying.
1149 Niki April 9, 2010 at 8:44 pm: i just turned on my bb and is not working anymore, it says
reload software 552, what shoul i do?!
thanks
1150 Cooper April 9, 2010 at 8:49 am: @ricky If you have a memory card inserted in your 9000 try taking it out and then doing a battery pull – then inserting the sim cards.

Sometimes a poorly formatted or improperly seated sd card can cause random issues with the phone.
1151 ricky April 9, 2010 at 6:05 am: I have a blackberry bold 9000 which worked fine with my new service provider for 20 minutes, i was asked to pull the battery out to reset it and now my balckberry wont read any sim cards it just says insert sim card or initialization failed, where the service providers name should be. I have tried multiple sim cards from different ppl and have got the same result. please help if possible i’ve looked online everywhere and i can’t find a solution…
1152 Cooper April 7, 2010 at 8:51 am: @amanda

Read this post for ideas on how you may be able to recover the two devices.
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
1153 Cooper April 7, 2010 at 8:47 am: @Christopher That sounds like a corrupted address book entry to me. Read here

http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Uncaught-exception-java-lang-NullPointerException/m-p/37054
1154 Cooper April 6, 2010 at 9:36 am: @jacksta Unfortunately you may have to reload your OS if it does not boot up on its own. See instructions here:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
1155 Cooper April 6, 2010 at 9:15 am: @walsh The red line battery icon usually indicates that the battery has been damaged. This is not always the case though.

first – plug the phone into a wall and charge over night. If the battery is still dead then take it to the store and see if you can boot up with one of the stores spare batteries.
1156 Cooper April 6, 2010 at 9:04 am: @Carla – the purpleish light is often associated with an IM message. If you are running any kind of instant message apps I would start my search there.
1157 carla broughton April 6, 2010 at 8:33 am: i have a bb curve 8900 and it keeps flashing with a purply/blue light i have turnt off my bluetooth led notification thinking it was this but its still happening. not all the time but just randomly starts and the only way to stop it is by taking out the battery, as even when u turn it off it continues to flash! please help many thanks. carla :)
1158 walsh April 5, 2010 at 2:53 pm: Hi, my blackberry pearl shows this screen thats white with a 3 dimentinal battery in the middle with a red line through it. I tried some of the battery pilling tricks but nothing will work.

Thanks!
1159 Jacksta April 2, 2010 at 3:39 pm: Curve 8900 – was loading the BBM 5.0? all was going well this morning but when I restarted my BB to finish, it started to reboot like normal, looked ok but has never came back. Just a white screen with the little clock like it’s trying to reboot. Did batt. pull, even took out sim card, mem card let it sit 10 min etc.. put back in.. still just a white screen with little clock spinning. Also red light blinks once in a while. What next? Thank you in advance
1160 christopher April 2, 2010 at 10:18 am: a pop-up that says uncaught exception: java.lang.nullpo interexception doesnt let my bb pearl flip 8220 do anything. i tried a batt pull and it still pops up. it wont let me access the menu either. can u help?
1161 Amanda April 1, 2010 at 11:08 pm: So my husband and I each have a blackberry. I have the blackberry curve 8300 and he has a blackberry bold 9000. Both of our phones have met the same fate. Basically they are both we were working fine then all of a sudden they froze. When we pulled the battery out and put it back in to reboot…they no longer turn on. No red light nothing. Tried plugging them in to multiple chargers nothing. Mine did get damp with a bottle so I figured mine was because of water damage but his is fine. Its weird that its exactly the same situation that led up to this problem. Is there something more I can do to fix it. Neither phone is under warranty and I’d hate to have to come up with the money to replace them.
1162 Cooper March 29, 2010 at 9:20 am: @Jodette54 Read this post for ideas on how to get rid of the EN.

http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8900/Language-icon-in-top-corner-wont-go/m-p/158743

Basically it is showing you that you have multiple languages available and English is the currently selected language.
1163 JODETTE54 March 29, 2010 at 1:35 am: How to remove EN icon from top right corner of blackberry 8900?
1164 danielle March 27, 2010 at 10:06 am: my sister was using a used blackberry 8310 when it suddenly died. no flashing lights nothing. we went out and bought a new battery for it. if i can fix it, i can have it.
when we put in the new blackberry battery a white screen came up with a picture of a battery with a line through it in the middle.
i tries taking the battery out and trying to blow away any dust from inside but when i turn it on again the white screen is back. i have left it to charge for about 12 hours now. what should i do next?
1165 Cooper March 25, 2010 at 12:10 pm: @Georgie you will have to register the BlackBerry with your carrier – send service books and HRT
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
1166 Cooper March 25, 2010 at 12:09 pm: @Kelly You set up your email through your BIS account
http://www.bbgeeks.com/quick-tips/where-do-you-log-into-your-bis-account-881804/
1167 Cooper March 25, 2010 at 10:31 am: @Alex Unfortunately I can not troubleshoot your BlackBerry issues. It sounds like some physical damage may have been done that is affecting the radios ability to pick up your network.

I would take it in and have a technician check it out to be sure.
1168 Cooper March 25, 2010 at 9:21 am: @day You may have a nuked BlackBerry

http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
1169 Cooper March 25, 2010 at 9:21 am: @Melissa You may have a nuked BlackBerry

http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
1170 Melissa March 22, 2010 at 11:29 pm: Hi, I charged my battery today for a while and when i got home, the red light was on so I thought it was loading, but later on I noticed that my phone hadn’t even turned on. I took the battery out a couple names and the light won’t ever turn red. I haven’t even had this phone that long so this shouldn’t even be happening.
1171 Day March 22, 2010 at 8:05 pm: My 9700 BOLD obviously has a virus. After downloading a BB app and clicking on a link, it rebooted and rebooted and never goes to the regular opening screen.

I’ve removed the batttery, waited and no luck. It continuously reboots.

HELP!
1172 Alex March 21, 2010 at 6:28 pm: Hi.
My blackberry curve got thrown and everything works fine, but its saying there’s no service. like when i called it, it didnt say it was disconnected and the bill is up to date and payed. I’ve never had any problems with it. I’ve tried rebooting it, taking the battery out, reconnecting, etc.

The little thing under the battery where you can lock and unlock the memory card is busted off. Is my curve done for.? Or is there soemthing I can do?
1173 Kelley March 19, 2010 at 9:56 am: I changed my password on my yahoo email account and I do not know how to reactivate those accoounts on my blackberry. I am not receiving any emails on my blackberry until I reactivate.

Kelley
1174 Georgie March 19, 2010 at 9:56 am: i was given an old bb 8310 and when i put my sim in it, everything looks fine, the only problem is that i can’t make or recieve calls or texts…

what can i do to fix this?
ive tried wiping the bb, that didnt work
ive looked for other solutions which didnt work..

what can i do?
please help!
1175 Cooper March 18, 2010 at 2:31 pm: @ricky This is usually caused by low system memory. Move all photos and videos from your main device memory and onto a memory card or off the device all together. Also delete any apps you do not use that may be taking space.

here are some more ideas:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
1176 ricky March 17, 2010 at 10:41 pm: My bb bold 9000 camera won’t start up,it keep say could not start camera
Close other application and start camera again.
I did everything possible,I end all the programs also
Did battery puLl however nothing worked.

I need some help please
1177 Cooper March 15, 2010 at 10:23 am: @Tayo try forcefully plugging in and unplugging the headset – sometimes it gets confused. Also try a standard battery pull to see if it fixes itself.
1178 Cooper March 15, 2010 at 10:08 am: @Jasmine That means a file has been corrupted in one of your apps or the os itself – Try a battery pull while the device is still powered on.
If that does not work you can try and narrow it down (eg delete apps or backup/delete/restore address book) or you can update the os and all should be back to normal.
1179 Jasmine March 13, 2010 at 8:40 pm: I have a box that pops up everytime i quick pull or even turn my phone on it says uncaughtjava lang.error what is that and what can I do about it ?????
1180 Robert March 13, 2010 at 12:03 am: I used a Blackberry Pearl for awhile, and on the media card created several folders, some hidden and others not hidden. I am now using a Blackberry Curve and the same media card, now I want to unhide a folder hidden while using my pearl, however when I go to properties it has the hidden box inactivated so I cannot go in and uncheck the box. Can you help?
1181 Cooper March 12, 2010 at 2:39 pm: @jennifer It is quite possible that corrosion is the cause of the problem. In the future if any of your electronics get wet simply submerge them in a bucket of rice. The rice will absorb all moisture from inside the device and most importantly from off the components. When you turned it on you essentially ran a current through a wet circuit (potentially).

Check out this post on recovering a nuked BlackBerry:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html

If that does not work then you have most definitely ruined the hardware and will need a new device.

BTW – when using rice to absorb moisture you should leave it submerged for two or three days without powering on.
1182 Tayo March 12, 2010 at 2:13 pm: hi my 8900 suddenly started switching from headset to handset mode rapidly everytime i make a call thus making the voice break but works well when i use my headset. i have pulled my battery but its not helping. pls help.thank you
1183 Daniel March 11, 2010 at 1:04 pm: It lights up just like it does when I plug it into a charger. I have the Blackberry desktop and everything and it recognizes it, but how do I wipe it clean?
1184 Jennifer March 11, 2010 at 12:09 pm: My daughter has a blackberry curve that got wet about 6 weeks back. We dried it and it worked fine after that. The other night though, it all of a sudden completely died. The Sprint tech said it’s bec something got corroded inside. Is that true and promptly sold us insurance coverage for it. Is that true though? Isn’t there any way to fix it? It won’t power up right now and the battery is fine (I tried it on another BB), I’ve taken the battery and the mem card out and it still won’t power up? Appreciate your help.
1185 Cooper March 11, 2010 at 9:41 am: @Daniel – does it respond when plugged into a usb port? If so I suggest wiping the device and updating the os to bring it back to default.
1186 Daniel March 10, 2010 at 10:24 pm: I have a Blackberry 8310 that is completely unresponsive. I am still receiving messages and calls, however, my buttons do not function and I am not able to do anything. I have tried pulling the battery multiple times and have even let it sit for a few hours without the battery. Please help!!
1187 carol March 10, 2010 at 1:35 pm: hi my husband gave me his blackberry and i now live in spain and cant get it to work with another sim card it is unlocked but still shows sos calls only please help
1188 Cooper March 9, 2010 at 9:51 am: @magz Check out these posts which pretty much cover that topic.

http://www.bbgeeks.com/blackberry-multimedia/where-you-can-buy-digital-music-on-your-blackberry-884427/
http://www.bbgeeks.com/blackberry-guides/how-to-load-music-onto-your-blackberry-882325/
http://www.bbgeeks.com/blackberry-accessories/the-complete-guide-to-listening-to-music-on-your-blackberry-882343/
1189 magz March 9, 2010 at 1:11 am: how do i open and download an mp3 attachment from a blackberry? thanks
1190 Cooper March 8, 2010 at 10:25 am: @jennifer What color is the lightning bolt that is on the screen when it appears? Red or Blue?
1191 jennifer March 5, 2010 at 11:31 am: Hi, my blackberry 8330 hada low battery last night, i plugged the charger into my computer overnight, and this morning it wouldn’t turn on. No wit is either showing the battery with the lightning bolt through it, or nothing at all. Anything i can do?
1192 Cooper March 3, 2010 at 10:00 am: @holly read this post for a guide to wiping your BlackBerry
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
1193 Holly March 2, 2010 at 9:13 pm: my rollerball broke on my BB Curve 8330 and I can’t access any info BB and ended up getting a new phone. Before I recycle I want to wipe my info clean. Is there a way to do this on the desktop manager?
1194 Cooper March 2, 2010 at 9:42 am: @Stephanie – If you are using a custom theme that you downloaded I suggest switching back to the default theme – pulling the battery and switching back to your custom theme upon reboot.

Sometimes themes get hung up and this notification does not update properly.
1195 Cooper March 2, 2010 at 9:39 am: @stephen – do you have a decent amount of free memory on your device? low memory can cause this to happen.
1196 Stephen March 1, 2010 at 7:02 pm: When I plug my curve in, the power turns off and a red light comes on, I’m not sure how it works but randomly pulling the battery let’s me restart my phone, what causes this?
1197 Stephanie March 1, 2010 at 1:10 pm: I have a Blackberry 8900 that has 5 text messages in my inbox that will not delete no matter what I do. I’ve pulled the battery, sim card, memory card…nothing makes them go away. They are not even saved messages. Help please.
1198 Cooper March 1, 2010 at 12:18 pm: @Brian G https://www.wireless.att.com/support_static_files/KB/KB84960.html Check out that post on AT&Ts site with diagrams of how to remove your sim card from the 8310.
1199 Cooper March 1, 2010 at 12:16 pm: @Clara Frank Gondim

I suggest leaving the phone plugged into a wall charger overnight to see if it powers up.

If not the plug it into the usb port on the back of your computer and leave it for a couple hours – afterward remove the battery and replace after 2-3 minutes. If the phone boots up leave it charging until it reaches 100%.

In the event that neither of these things works I suggest taking the phone into a dealer and asking if you could try one of their batteries – your battery may be defective.

If no battery works then you can try reinstalling the operating system using Desktop Manager and starting again from scratch.
1200 clara Franck Gondim March 1, 2010 at 12:25 am: hi, I’m from brazil, and I heard about you guys are really good on it!
So I gave to my sister a blackberry curve 8900, so I decided to plug it into the charger. Right when I plugged it in, the screen went to a white screen with a no/low battery sign on it. I’ve tried charging it but it hasn’t worked. It still stays on that screen. Something’s wrong with my phone? you think? I don’t know what to do?
A Red light comes on for about 10 seconds, then a white screen with a Battery symbol with a blue Bolt across it. What should I do? Any suggestions? I didn’t found any suggestions or idea about, I only found lot people with the same problem!
thankss any wayss! is is possible to send me a email with the answer , suggestions or ideas! I will be glad!
my email is clafranck@hotmail.com
thankss!
1201 Brian G February 28, 2010 at 8:00 pm: i have a BlackBerry8310 and i wanted to know how to remove the SIM card.
1202 Cooper February 26, 2010 at 11:31 am: @snthompson Are you doing an OTA update or through desktop manager?
1203 snthompson February 25, 2010 at 1:10 pm: i am trying to install an upgrade on my blackberry tour and it has been going for over 12 hours now. it has said it is at 100% for over 4 hours and it isnt doing anything…can someone help me please
1204 Cooper February 24, 2010 at 9:06 am: @olivia The first thing I would do is remove your memory card if you have one and then reboot.

Still not working? check your free memory and make sure you have a good amount free. Your phone will glitch out when it runs low on system memory.

Still not working? You may have to reload your operating system
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
1205 Olivia February 24, 2010 at 12:54 am: my app icons are completely missing off of my blackberry curve 8310’s screen.As well as I no longer had an option of any type of menu.When I hit the menu key my screen just stays blank.Can someone tell me how tho fix this problem,any suggestions?!’
I tries a battery pull and reseting it with alt+capps+delt. but nothing works! Please help
1206 Cooper February 23, 2010 at 9:32 am: @tita Looks like you are going to have to reload your operating system. Do this through desktop manager.

First connect the device to your pc and see if it recognizes it. If it does I suggest doing a backup of all of your contacts at this point so you can recover them after the os reload.
1207 Tita February 23, 2010 at 8:46 am: Last night my bb storm locked stopped working so i removed the battery. Now it won’t work. It keeps trying to start up but the clock keeps going around and after a few moments it will say jump start reset and start all over again. What do i do?
1208 Douglas February 20, 2010 at 9:34 pm: I bought a BB 8310 and no matter what I do it will power off after a few minute of me using it…..have any idea what’s wrong?
1209 Cooper February 19, 2010 at 10:42 am: @dolapo You need to follow these instructions for the best chance at recovering your BlackBerry;
http://www.bbgeeks.com/quick-tips/what-to-do-if-your-blackberry-gets-wet-88693/comment-page-4/#comment-18692
1210 dolapo February 19, 2010 at 8:09 am: hi, i ve just got a bb 9630 tour and it fell into water but it has refused to come up pls help
1211 donna February 16, 2010 at 9:24 pm: having serval problems with my Blackberry Curve, I have had it for 3 months….. i took some pics went to upload them to facebook, kept getting errors, would not work, tried to sync it to the computer, will not sync, then the pics were gone, the berry also will freeze alot, and i do not hear my phone when it rings, or if i get a message, i will see a red light blinking and know that i had missed someone….so what do i need to do??
1212 Cooper February 16, 2010 at 11:12 am: @ikhwan You will have to start over from scratch – wipe your BlackBerry and reload the OS.
1213 ikhwan February 13, 2010 at 3:46 pm: hi, i just upgraded my bb bold 9000 but fatal error occur. How do i solve the problem? I did try manay times but never worked
1214 Cooper February 12, 2010 at 11:00 am: @Cindy this sounds like a glitch – try doing a battery pull while the device is still on and replace after 30 seconds to see if it clears up the issue.
1215 Cindy February 11, 2010 at 4:34 pm: I have a blackberry 8310 and for some reason every time i click the alt, z, v, b, $, and the arrow key it ends up typing “b$”. How can I fix this?
1216 Cooper February 10, 2010 at 10:42 am: @jo unfortunately it looks lik you have damaged a connection or two in your hardware.

to be sure you can try wiping your device and reloading the latest os available. If the problems persist then it is probably a hardware issue.

Being that you changed housing etc you have definitely voided your warranty.
1217 jo February 9, 2010 at 12:21 pm: Hi, i’ve had my blackberry forever and its worked great but i recently replaced its housing to fix how it looked cosmetically and after that when i got calls i couldnt hear the people on the other side, but the speaker worked, now the speaker doesnt work either. I was using it yesterday and i accidentally dropped it and it wouldnt come back on. i tried pulling the battery out and putting it back several times but that didnt make a difference, i also charged it but that didnt do much either, what do i need to do?
1218 Cooper February 8, 2010 at 12:06 pm: @melissa This should absolutely be fixed by doing a battery pull. Note that it may take a couple pulls in a row to get your Pearl answering without the speakerphone.
1219 Cooper February 8, 2010 at 10:46 am: @Rika – make sure your memory card is formatted properly for the BlackBerry and make sure the mp3 files you are trying to add do not have any kind of DRM attached to them (ie iTunes)

Try loading the songs on via drag and drop (mass storage mode) or via desktop manager.

Good luck.
1220 Rika February 6, 2010 at 9:49 pm: I inserted a new SD memory card on my javelin but it turns out it doesn’t recognize the mp3 files. I pulled out the battery but it doesn’t work. I really need help for this, like music is my life. I’m really grateful if you help me. Thx
1221 Melissa February 5, 2010 at 3:21 pm: I have the Blackberry Pearl 8100. When I answer and incoming call, the first few seconds are on speaker phone. How can I make that stop? Thanks for your help!
1222 Jairo February 5, 2010 at 12:04 am: hello all! i own a verizon BB 8830, got it as a gift from my gf. i am in aruba, and had it unlocked and been using it via gsm for almost a year on prepaid plan for blackberry from digicel on Aruba. since 3 days ago my plan ran out so i had to reactivate, but suddenly the BB will not let me send out the request message, when i try to dial it, it calls the number instead of sending out the request. does this for everything having to send request, for checking my balance, even for topping up the phone, it does not send the request, instead i dials the number i send out as request! i tried checking with digicel customer service, they have no solution. Verizon will do nothing due that they say i have to be a active client of theirs, which is impossible since verizon does not cover our island!!! has someone had similar issues?? or can someone help??? please email me at jairovtromp—gmail.com will appreciate the help!
1223 Cooper February 4, 2010 at 10:20 am: Sounds like you may need to reload your os =(

Not a hard thing to do but a pain none the less. If you can connect to Desktop Manager then definitely back up all your data and contacts before wiping the device.
1224 Cooper February 4, 2010 at 10:19 am: @Garner Try this

Go to Options, Language

Go down to “Language ID:” and switch it to “Hide”
1225 Cooper February 4, 2010 at 10:05 am: @name I suggest doing a battery pull when the device starts slowing down like that. Also check to see that you have a decent amount of memory free.

The device could be running slow for a number of reason. A third thing to check on is any apps running in the background that could be using up system resources.
1226 Name February 3, 2010 at 9:12 pm: It takes forever to load. When I get a new message it take 3-5 minutes to acctually load the message, another 3-5 to be able to reply, and again 3-5 minutes to send. Once it sends it freezes on an empty place where a text should be until my phone buzzes. Then it seams to wake up, and remember it should be working. This makes it very challenging to text more then 1 person at a time.
1227 Garner February 3, 2010 at 6:01 pm: Somebody was messing with my blackberry 8900 and now when I’m typing a text it shows EN in the top right corner of my screen. I’ve pulled my battery and done a reset. How can I turn this off?
1228 Key February 3, 2010 at 2:47 pm: My blackberry 8900 crashed few days ago, none of my buttons are responding and i can still receive calls and messages. I havent dropped it an any liquid or anything and i pulled my battery out plenty of time. How do i fix this problem???
1229 Cooper February 1, 2010 at 12:05 pm: @Kitty you have to contact your carrier and ask them to extend the ring time for your BlackBerry.
1230 Cooper February 1, 2010 at 12:02 pm: @Rupert pretty sure those settings are part of a custom theme you are using – look into the theme settings and see if I am right.
1231 Cooper February 1, 2010 at 11:40 am: @kimberly definitely pull the battery whenever the BlackBerry starts acting like this – it is a common glitch and easily resolved.
1232 Cooper February 1, 2010 at 10:30 am: be sure that you have properly formatted the media card – does any media show up when you read the card from your computer?
1233 priya January 31, 2010 at 9:36 pm: i have inserted a media card in my bb 8220 and it says “media card inserted” but when i go to media it shows nothing in pictures, videos, music, ringtones… HELP!!!!!!!!
1234 Kimberly January 30, 2010 at 7:41 pm: I HAVE A BB 8900. AT FIRST I STARTED SEEING IT TYPE LETTERS ITSELF THEN ALL OF A SUDDEN THE KEYPADS NOT WORKING AND I JUST HAVE THE PHONE 2 MONTHS NOW, WHAT SHOULD I DO?
1235 Rupert January 30, 2010 at 5:09 pm: I changed the color settings on my Blackberry Pearl Flip. It now displays everything with a black background and white text. I seriously can’t figure out how to change it back to a normal blackberry display.
1236 Kitty January 30, 2010 at 4:42 am: Hello ! I am new to BB & so far (fingers crossed) am happy ! I cannot work out how to make the phone ring for more that 2 rings before the voicemail gets it !! I have a BB curve can anyone help me out with this please?
1237 Jorge January 27, 2010 at 7:55 pm: Hi. My blackberry 8900 just stopped working out of nowhere. Left the house in the am with a full battery and by 1:30 it was gone and I hadent used the phone all day. I charged the phone @ home and in my truck and it still died. Now when I try to charge it, the battery and phone get very warm. I went to a T Mobile Store to swap batteries and the only thing they said was that it was the phone. At one point the only thing i could see on my screen was a battery with a thunderbolt on it. It wont charge, they wouldn’t replace my battery and now Im phoneless… Help!
1238 edgar January 26, 2010 at 2:53 pm: i dropped my bb storm and now it doesnt do anythin. no blinking red light. doesnt charge. what could the problem be? or do i just need a new phone? please email me if u know how to fix it.. skate4l1fe@yahoo.com
1239 Larry January 19, 2010 at 10:55 am: I have a Blackberry Storm and the screen is blank. I upgraded and it is still blank. It comes on but does not boot. I have removed the battery and the red led comes on and goes out. The service person said the screen is bad. It receives call fine with my bluetooth system in my car. Thanks
1240 Cooper January 19, 2010 at 10:53 am: @Jacob

I would let it charge overnight while plugged into the wall. If you do not see anything by the morning then you may need a new battery.
1241 Jacob January 18, 2010 at 2:00 pm: It turns out all i have to do was repeatedly beat the crap out of it till it worked.
1242 Jacob January 18, 2010 at 12:53 pm: The other day i was visiting a friends house and I let my black berry pearl just completly die. Didnt charge is or turn it off at all (i mainly turn it off when it comes close to dieing.) And now that im back home it seems to not be charging..I’ve had it sitting on the charger for an hour and NOTHING at all has happend. Does it just need more time to charge? or would i have to get a new battery for my phone?
1243 Cooper January 18, 2010 at 10:22 am: @Steve I am not sure that your battery is causing the problem but to be sure you can buy a new one and test the theory. It sounds more like an OS issue. That being said – try a battery pull next time it happens – pull while the BlackBerry is on and replace after 30 seconds.

It does appear that many people have this issue and it is related to moisture damage but that does not explain how it has happened on 3 different devices.

Try the new battery and battery pull suggestions and let us know if that helped.
1244 Steve January 17, 2010 at 4:17 pm: I’m having the same problem for the 3rd time with 3 different Blackberry Curves in 6 weeks. The phone has worked for a while, then suddenly all buttons stop working. Calls come in (I see and hear the incoming call), SMS messages are received (I hear the sound), but I can’t do anything because the phone doesn’t respond to any button. This is the 3rd different Curve this has happened on in 6 weeks for me! Any ideas? Could it be my battery somehow (same battery all the time)? Has this been a common problem with the Curve?
1245 Cooper January 14, 2010 at 4:45 pm: @Tara It sounds like the usb port on your husbands 8330 is faulty. I would bring it in for a replacement.
1246 tara January 13, 2010 at 5:13 pm: I have 2 blackberry curves 8330 for my husband and i.
One suddenly stopped charging. It shows the charge icon, but even after overnite charging, it says battery dead. I have been charging the batteries in my phone and giving it to him so he can use his.
So that rules out the batteries or chargers being faulty.
So a week of this battery switching goes by and now sometimes it reads “battery drained”, even though its the fresh battery from my phone.

Please advise.
1247 Cooper January 13, 2010 at 9:56 am: @Ed

This definitely sounds like a hardware issue but there are a couple things you can do to troubleshoot it before a physical repair.

1) Resend your Service Books and Register your HRT again (read here):
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/

2) Wipe your device and reinstall the latest os for the Storm (read here):
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/

If the problem persists you may in fact have some faulty hardware that needs to be checked out.
1248 Ed January 13, 2010 at 9:16 am: I just purchased a blackberry storm on e-bay. I have at&t as my carrier. The phone is unlocked. It will pick up a at&t signal for a few seconds and then it will loose signal. It randomly comes on for a second then shuts off again. Is there a problem with my antenna or is there something that I can do without sending the phone into the shop? Your help will be greatly appreciated
1249 marvin January 12, 2010 at 9:02 am: Thanks cooper. I will try that though I doubt it will work as the firmware does not seem to include an update on this malfunction. Will let you know.
1250 Stephanie January 11, 2010 at 10:20 pm: I just got a Blackberry Curve… it lets me text, I ran the setup wizard. My problem is when I make or recieve calls the phone dies… the battery is fully charged… HELP!!!!
1251 Anthony January 11, 2010 at 5:20 pm: my blackberry 8830 will not turn on the screen reads jvm error 513 how do i fix it
1252 Kat January 11, 2010 at 2:50 pm: What does a little facebook symbol with a 1 next to it mean?.. Its been at the top of my bb bold 2 for a while now and i dont know how to get it off!!.. help.
1253 Cooper January 11, 2010 at 11:29 am: @marvin This is pretty common with a number of Storm 2 owners. I suggest upgrading your firmware to the latest available.

You can find them here:
http://www.blackberryos.com/forums/downloads.php?do=cat&id=16
1254 Cooper January 11, 2010 at 10:55 am: @jeremyH

You either have a corrupted OS or a dead battery. First try taking the device into the store and seeing if you can boot up with a replacement battery.

If you can not then I suggest wiping your device OS and starting with a fresh install.
1255 Cooper January 11, 2010 at 10:48 am: @mark That message is received when your device is registered on the wireless network you signed up for as a BlackBerry provider.

It is just letting you know that the device is registered and your messaging should be fully functional at that point.
1256 mark January 10, 2010 at 11:53 pm: i got a text saying the above and im confused
1257 mark January 10, 2010 at 11:48 pm: what does blackberry handheld registered with wireless network mean.
1258 angela January 10, 2010 at 4:12 pm: this did nothing i still cant open my battery thing
1259 cloven January 10, 2010 at 2:01 pm: sorry. i forgot my manners!! good evening everyone. please someone help me
1260 cloven January 10, 2010 at 1:58 pm: my blackberry back piece wont lock onto the phone
1261 JeremyH January 10, 2010 at 2:34 am: I have an 8700g (I know, I know…) I have a white screen and in the middle of it is a battery symbol with a red line through it. Any suggestions? I have tried a battery pull multiple times with varying lengths of ‘pulled’ time. Thanks!
1262 marvin January 8, 2010 at 1:01 pm: My BB Storm 2 keeps dropping calls, and it’s not because of weak signals. A message “call failed” will appear. I am really frustrated. What is the solution to it?
1263 Stephanie January 7, 2010 at 8:35 pm: Thank you Cooper, you saved the day. It worked! i also, noticed when I was under smart dialing that the “national number length” said “11″, so i changed that to “10″ too. thanks!
1264 David Kennett January 7, 2010 at 11:10 am: Thanks for your post, however the desktop manager does not give me the option to perform a back-up and I am sure that is because it is not connecting with the phone.
1265 Cooper January 7, 2010 at 10:17 am: @Lynne Have you installed any kind of messaging apps etc? These can sometimes take over your LED if so check your settings.

Otherwise, I suggest doing a long battery pull – remove the battery while powered on and replace after 3 or four minutes.
1266 Cooper January 7, 2010 at 10:05 am: @David Kennett

You do not need to use the mass storage function in order to backup your BlackBerry. That function is to allow you to get to all of your media files on your BlackBerry.

You can ignore that prompt and continue with a backup of all your contacts and data using BlackBerry desktop manager. Once you have that done you can check out some tutorials online to show you how to replace / clean your 8900 trackball. Here is one: http://www.youtube.com/watch?v=WBwvqFm8HbQ

If the videos and pics on your phone are absolutely worth keeping then I suggest buying a replacement trackball unit from http://www.cnn.cn

they are cheap and will work fine to get the initial device back up and running.
1267 David Kennett January 7, 2010 at 7:43 am: I have a Blackberry 8900, and the keypad has stopped working. The roller ball rolls but does not select when depressed. I have a replacement handset being sent to me. My problem is I need to back-up my information. I have the software and the cable but when I try to sync the device it asks me on the phone to accept the mass storage mode, which I cannot do as I cannot select on the keypad. I am lost without my information! Is there anyway of bypassing that stage so my computer can pull the information off. None of my information is on the sim either, grrr! Please help
1268 Lynne January 6, 2010 at 10:50 pm: I just got a curve 8330, after one day of using it the red light will not go off. I’ve tried updating the software via blackberry desktop manager and that doesn’t make it go off. The red light still flashes when I receive new messages however after I check them it stays solid. Do you know what the prob could be?? Thanks!
1269 Cooper January 5, 2010 at 10:23 am: @El

It appears as if your OS has been corrupted somehow. I suggest reloading your OS and backing up from the most recent Desktop manager backup you have done:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
1270 Cooper January 5, 2010 at 9:53 am: @Sara
Unfortunately you have managed to corrupt the operating system on your device. You will need to reload the OS and start from scratch. The good news is that your hardware should be perfectly fine and therefore this fix will not cost you any cash.

Here is a post that has instructions on how to complete the OS update:
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
1271 sara January 5, 2010 at 9:26 am: My blackberry will not turn on but the red light is flashing. I wasn’t getting emails so I took out my battery. When I put it back in, it only flashes a red light. The screen is black. What did I do? How can I fix?? I left the battery out all night and still nothing. Please help!
1272 El January 4, 2010 at 2:40 pm: i have bb pearl and yesterday i was using it and it was all fine but at one point it just froze so i pulled the battery and turn it on again after and it was fine but after 10 minutes it shut down by itself and now its off but there is the red light flashing i dont get it
1273 Cooper January 4, 2010 at 12:33 pm: @jeremy

Sounds like you are having battery issues – you may need to get a new battery but try reading these posts first:
http://www.bbgeeks.com/blackberry-guides/saving-your-blackberry-battery-life-88495/
http://www.bbgeeks.com/quick-tips/automatically-turn-off-your-blackberry-to-save-battery-882674/
1274 jeremy January 4, 2010 at 12:29 pm: i have bb 8310 and everytime i make a phone call it dies or when i use any other aplication but messaging i dont know what to do pleaseee help me out
1275 Cooper January 4, 2010 at 12:17 pm: @Chris Barnes
That definitely sounds like a dead battery to me. If the battery is less than a year old then it is covered under warranty. I suggest taking it in for a replacement. If it is older than a year you will need to go grab one from the store.
1276 Cooper January 4, 2010 at 12:09 pm: @richard

You have somehow managed to corrupt the Operating System (maybe you did nothing – the OS sometimes goes on it’s own).

Here is a post that will help you reinstall the OS and get back up and running:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
1277 Cooper January 4, 2010 at 11:47 am: @bob – not sure exactly what is happening there. I suggest that you resend your service books and HRT.
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
http://www.bbgeeks.com/quick-tips/what-to-do-if-you-see-no-message-services-configured-881236/

If that does not work then reloading the Operating System should set everything back to normal:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
1278 Cooper January 4, 2010 at 11:33 am: @connie @Pattiy You both need to reload your Operating System. Here is a post that will help you out:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
1279 Cooper January 4, 2010 at 11:29 am: That icon means your battery is completely drained and you will need to plug it in for an extended period to build up the charge again. I suggest using the wall charger as it seems to be a bit quicker.
1280 Cooper January 4, 2010 at 11:25 am: On the BlackBerry, go into the Phone application (or hit the Green Call button), then hit the Menu button (button to the LEFT of the trackball) and select Options –> Smart Dialing. Scroll down to Area Code: and enter your area code there.

Hit [Esc] (or [Back] button – button to the RIGHT of the trackball) and select Save. Hit [Esc] again to return to the Home screen.
1281 Cooper January 4, 2010 at 10:56 am: Try setting the connection method on both applications to “Direct/ TCP” also, ensure that you have set all the permissions for each application properly.
1282 Stephanie January 2, 2010 at 5:42 pm: I have a blackberry curve 8310 and i am having a problem with the messages inbox showing the contact that sent the message. in the inbox it shows a ph # with the 1 at the beginning (ex. 1 318 995-4567). i need it to stop displaying the 1. when i have a incoming call, it does not display the 1, so i cannot change all my contacts with the 1 in fromt, b/c then they are not recognized with a incoming call. and right now, they are not recognized on a incoming message. how can i make the 1 stop displaying before an incoming text message contact, so that my contacts can be recognized on incoming text messages and incoming phone calls?
1283 Pattiy January 2, 2010 at 7:45 am: same thing happend to me as connie does anyone no what to do
1284 Toni January 1, 2010 at 10:57 pm: Have BB Tour what does white screen with battery symbol and blue lightening bolt mean? The phone is only 2 months old.
1285 bob January 1, 2010 at 12:33 pm: i have a black berry curve and for some strange reason i can not make or recieve any calls and the signal network is full.

can any one help plz????
1286 richard January 1, 2010 at 7:20 am: im having a problem with my blackberry it wont fully turn on the loading symbol would come on and then it would go away i would get another it looks like a web page with a circle and a line going thru it and on the bottom it says reload software 552 its been doing the same thing i tired to take the battery out and nothing changes
1287 Chris Barnes December 31, 2009 at 7:26 am: iv just got my blackberry been using it about a week and the battery ran out completely for the first time. now when i try to charge it up it wont! i have tried through the usb and wall socket. the red light appears and after a few minutes a white screen appears saying generateNvFlashBlock failed due to a critical error followed by a reset option which doesnt do anything but repeat the same cycle. what does this mean? i tried somebody elses battery and it turned on fine. i dont know if there is an issue with the phones ability to charge itself or if its the case of a dead battery? (even though its been only used about a week) could you please help, it would be greatly appreciated
1288 connie December 26, 2009 at 6:20 pm: i need help my phone died and it wont charge i connect it and the red LED light goes on but nothing happens. what can it be some one help!!
1289 Carl December 24, 2009 at 6:32 pm: About a week ago the message alert and ringtone sounds stopped working on my Storm, although the audio on phone calls was OK. Also, I could only listen to music with earbuds. I always do the battery pop reboot, and I also confirmed that my sound levels are on their proper setting. A couple of days ago the sounds returned, but are gone again (and yes, I pop the battery frequently). Any suggestions? Much appreciated!
1290 Cooper December 21, 2009 at 2:54 pm: Absolutely – grab yourself some rice from the grocery store and put it in a small bucket – stick your BlackBerry in the rice for a couple of days and it will wick out and extra moisture that is inside the device.

I can not promise that your device is not already corrupted but this is the most effective way to dry out a wet BlackBerry. Also – DO NOT try turning it on for a full 2 days at least – no matter how tempting it may be to try it out – just leave it in the rice .
1291 Mandy December 21, 2009 at 12:56 pm: I got my blackberry curve wet and it is trying to turn on on its own, but only lights up for a split second and then shuts off. As soon as it got wet, I pulled the battery out as well as the roll bar and put in under a blow dryer. Is there anything I can do rather than just going to the store for them to tell me I need to purchase a new phone.
1292 M December 17, 2009 at 10:33 am: Hi. I bought my Curve 8900 about a month ago..it’s been working properly until 3 days ago..it gets dead all of a sudden during a call & then restarts by itself although it’s not battery low or anything..it did that 5 times a day. please help.
1293 Cooper December 15, 2009 at 9:39 am: I do not believe so – once you have deleted the conversation it is gone. If anyone has some further insight into this, please do share.
1294 rachel December 14, 2009 at 3:15 pm: Hi. I have a curve 8300 and I was wondering if there is any way to view message history in yahoo messenger from a deleted conversation with someone that is not programmed as a contact. (I know just to press bb button and view history on the senders profile, but being a cleared conversation from a non-contact, I do not have that option). Also, is there ANY way to view deleted browsing history? Thank you=]
1295 Cooper December 14, 2009 at 8:31 am: @jay Unfortunately your device has been corrupted in some way. You will have to wipe your BlackBerry and start from scratch.

Here is a post that should help you out:
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
1296 jay December 13, 2009 at 11:37 am: MY BLACKBERRY CURVE HAS A WHITE SCREEN HOW DO FIX IT? I’VE TRYED PULLIN THE BATTERY BUT IT DOESNT WORK.
1297 Cooper December 11, 2009 at 2:27 pm: Definitely resend your service books and register your HRT – here is a post that tells you how:
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
1298 quieta619 December 11, 2009 at 11:47 am: I have a blackberry curve 8320, it hasnt given me any problems until now it wont let me access the internet or recieve any of my emails, what should i do?
1299 G. McDole December 7, 2009 at 7:46 pm: when I go to youtube and try to watch a video on my curve the button on the screen does nothing my old curve work great with youtube but my new replacement won’t work at all. What do I do?
1300 kc December 6, 2009 at 4:31 pm: hi, i recently got given a blackberry 8310 it is on vodaphone. but there is a problem! everytime i try and call out it say’s emergency calls only and when i try to go into my video/camera it says they have been disabled by my system administrator does this mean my phone is blocked if so can get it unblocked? please help
1301 luck December 5, 2009 at 11:32 pm: any blackberry problem? My screen displays a circle with rectangle with symbols and a forward slash and the number 543 under the circle. Rectangle kinda looks like a battery. Device doesn’t do anything.
1302 Baron December 5, 2009 at 9:20 pm: I can’t add a signature to my emails/test msgs. Everytime I go to Options, I don’t see a prompt to add the signature. What am i doing wrong?
1303 layla December 3, 2009 at 12:10 pm: Hey, I just wanted to know if u can help me
Basically my bb messenger won’t give me the accept/decline option wen I add sum1
I’ve done it correctly, with the pin, the other person receives my request but I dnt receive theirs!!

HELPPPPPPP!!!!!!!!
1304 Mikelle December 2, 2009 at 11:29 pm: my balckberry is telling me that my apps are hidden so i clicked show all and everyone of them are showing BUT my messages app and i have new messages what do i do? please help. asap
1305 Cooper December 1, 2009 at 2:54 pm: @Brandy – that sounds like a corrupted memory card – try reformatting it and putting it in your BB again.

If that does not work – let me know in the comments and I will dig a bit deeper.
1306 Brandy December 1, 2009 at 2:41 pm: Help!!! My BB Curve 8330 I think has a virus I was trying to listen to a ring tone I downloaded
would not play keep saying media processor busy or something like that so I did a battery pull well now I have no ringers or pictures even my screen saver pic is gone in my phone?! Will not read my sd card now! The photos are still on the sd I inserted in my computer but the BB won’t load it. Where did all my stuff go? Do I have a virus or just a fried BB?
1307 Jup November 26, 2009 at 12:41 am: Hey i am having problems with my BB, it is only blinking on and off, i connected it to my laptop through the data cable to transfer some music and it is now blinking with a white screen what shuld i do? its a few hours old
1308 Mel November 20, 2009 at 10:39 pm: Trying to help a friend..Everyone who is on his Facebook will only display a phone number and not their name on an incoming call to him. This just started. Everyone else in his address book is fine. The problem is only FB friends. Any Ideas???
1309 REHANA PIERRE November 13, 2009 at 1:25 pm: MY BLACKBERRY KEEPS SHOWING ME A SCREEN WITH A BATTERY AND A RED SLASH THROUGH IT. I HAVE TRIED ANOTHER BATTERY BUT I STILL GET THE SAME SCREEN WHAT DO YOU THINK THE PROBLEM MAY BE?
1310 pame November 13, 2009 at 12:57 pm: Hi! I have the bb bold and the speakerphone don’t work not even at calls!!! Can u pliz tell me what can I do I’ve tried once removing the battery for 3 min and nothing changed! Help am driving myself crazy!!!
1311 Chris November 11, 2009 at 8:06 pm: downloaded bb messenger 5.0.0.33 and now when i receive picture messaging, it will not let me open picture. It ask me to accept or decline???
1312 tomas November 10, 2009 at 6:29 pm: I have the blackberry bold 9000. I exhausted the number of attempts to put the password in and wiped it, after wiping it, it went black and now when i plug the charger in all that i see is a steady red light and then a battery with a lightning bolt through it and then switches back to the red light and so on, so after unplugging it it simply doesn’t turn on, help? thnx.
1313 Charles November 8, 2009 at 8:46 pm: I have a blackberry 8320 i dropped my phone and it came apart i was able to put it back together except for one major problem. The little latch door that holds my sim card fell out and no longer clicks to secure my sim card. I tried to put it back into its slot but it is detached completely from the phone. I get a sim card error every time now.
1314 Andrea November 3, 2009 at 7:41 pm: & it also says no message services configured, you willl only be able to save draft
1315 Andrea November 3, 2009 at 7:35 pm: Okay so like my sms texts won’t send & if i do send one my phone deletes it like 1 minute later. & it won’t let me recieve text messages
1316 Dave November 3, 2009 at 7:10 pm: The roller ball is stuck such that it can scroll side to side or up…. but not down. This is frustrating, can the ball be replaced?
1317 Ricky November 2, 2009 at 3:21 pm: Having trouble accessing my e mails via my blackberry storm.
1318 carey October 25, 2009 at 5:29 pm: I just got my blackberry 8330 and people call me they get classic music which is a default from verizon how do I change that
1319 A.M Star October 24, 2009 at 5:49 pm: Hello I took my blackberry apart today and I reassembled it and everything functions but the screen won’t turn on it’s pitched black. I can make phone calls and everything but I cant see the screen what’s wrong any solutions?
1320 Bryan Ash October 18, 2009 at 10:50 am: It is a Curve 8300 btw.
1321 Bryan Ash October 18, 2009 at 10:13 am: When I click on my “address book” instead of my regular contacts screen coming up it says “Business” with a “no contacts” line underneath. I, and 3 of my friends, are completely unable to get it to change back to my regular contacts.
1322 Kenneth October 18, 2009 at 12:43 am: all of a sudden when i try to send or reply to a text it wont send it. it will only save it as a draft. what the hell is it doing? just started this problem
1323 deji jaiyeola October 15, 2009 at 10:55 am: can i get the pictures and ringing tone on blackberry back after wiping hand held?
1324 alan warrick October 14, 2009 at 6:12 pm: This would be on my bold 9000
1325 alan warrick October 14, 2009 at 6:11 pm: My voice message icon will not disappear even though I have no voice messages
1326 ozairAZ October 13, 2009 at 11:08 am: I have a ‘reload sofware 552′ problem suddenly appeared on my bold 9000. ive treid everything from resetting the battery, re-installing the desktop manager and so-on but still i cant do anything. when i plugged in my bold to my laptop via usb cable, the software doesnt recornize my handheld. It shows none on the ‘device connected pin:’. So still cant solve the problem. Can anybody please assist me on this problem. Im out of ideas…thanks!
1327 My Curve died this weekend… | BB Geeks October 12, 2009 at 7:31 am: [...] a logo with a battery and a lightning bolt appeared. So I did what most BlackBerry geeks would do: I pulled the battery. But as in many situations, it did nothing. The phone would go through the boot sequence and hang [...]
1328 Syed October 10, 2009 at 8:10 pm: I got a Blackberry Curve 8310 when i put the battery in the screen keeps flashing blank white and the red led light keeps flashing at the same time to to fix from please..many thanks
1329 Alex October 10, 2009 at 4:14 pm: Guys,

Basically, my BB Curve 8900 was on my desk next to my computer about half battery charged, went away for a few hours. When I came back couldn’t turn it on, so plugged it in to the wall to charge.
A Red light comes on for about 10 seconds, then a white screen with a Battery symbol with a blue Bolt across it. What should I do?
I don’t want to reinstall the OS, because presumably that might erase all my contacts, and I haven’t done a back up yet.
Any ideas?
1330 Sam October 9, 2009 at 9:15 am: My friend just got the bold from her father. She transfered over her contacts and BBM contacts properly from her Curve but for some reason when we msg (BBM) each other she only recieves my msg’s (BBM’s)when she sends me one. In turn my BBM’s are only delivering to her and being read when she sends me a msg.
1331 Cooper October 8, 2009 at 12:17 pm: That definitely sounds like an issue with your carrier – they are experiencing network issues which are trickling down to your phone. Not much you can do until they get back to you.
1332 Hailes October 8, 2009 at 8:18 am: I woke up this morning and my Bl;ackberry Curve is showing GMS instead of GPRS? I can not access the internet, MSN Messenger, Blackberry Messenger, basically I can just ring out and text.I have pulled the battery, I have tried to resent the Host routing table which is just saying:message queued it will be sent once data coverage is available. I have looked at browser settings? I have contacted orange my provider and they advised it has gone to the hig technical team but I could be without services for 2days or more! I can not wait that long!Help please
1333 Scott October 7, 2009 at 12:41 pm: Have a bb curve 8330. Recently i noticed a small globe with a 1 just right of center screen on the phone. Anyone know what this is??
1334 rc October 6, 2009 at 2:45 pm: does anyone know how to fix my nuked BB storm?
I’ve tried doing the crackberry’s way but it doesn’t work.
1335 rita October 6, 2009 at 12:14 pm: hi, I have a bb storm and its nuked and I can’t seem to get it to reboot do you have any idea as to how I would do it?
p.s. I’ve tried the crackberry website and it didn’t help so I hope you can.
1336 neamatullah October 6, 2009 at 9:24 am: i have diffrient kinds of problam first one my bluetooth is not working when i turn it on it dont accept the others device 2nd my blackberry dosent accept themes from internet and if i use internet in it so i wanna connect it to desk top how thanks its blackberry curve 8520 help me
1337 Cooper October 5, 2009 at 12:30 pm: How much available memory do you have? If it does go too low it can cause major issues.

Try disabling content protection in your security settings. Some folks have cited this as a solution to your BBM deletion issues.
1338 cynthia October 2, 2009 at 10:51 pm: so its been 1 year since ive had the blackberry curve 8330 and for some reason everytime i restart or reset my phone by having a battery pull or whatever my bbm contacts get erased and i have to re add my friends all over. a message comes up saying “you’ve switched to a new phone, will you notify your friends..” something along those lines help me please ?! someone suggested that it might be a memory problem cos its not used to reseting or something.
1339 joe October 1, 2009 at 10:17 pm: i just got my curve 8320 and all calls i make say calls failed?! tried battery pull with phone off, and with phone on. any other choices?
thanks for ur help.
1340 Brittany October 1, 2009 at 9:46 pm: I have a Blackberry Curve 8330. My battery was half way used so I decided to plug it into the charger. Right when I plugged it in, the screen went to a white screen with a no/low battery sign on it. I’ve tried charging it but it hasn’t worked. It still stays on that screen. I tried putting in a new battery but it continues to stay on that screen. Something’s wrong with my phone but I don’t know what to do? Any ideas?
1341 Cooper September 30, 2009 at 9:37 am: @Amanda Try a battery pull while the device is powered on. Replace after 30 seconds and all should be good again. Let me know if that solves the problem for you.
1342 Cooper September 30, 2009 at 9:33 am: Do a battery pull – usually resolves phantom trackball issues
1343 SS September 30, 2009 at 12:40 am: Bought my curve less than 2 months. the pressure switch under the track ball is pressing by itself. Thought it was the track ball but after removing it it still was pressing by itself. This does not happen all the time but often. Always have to keep it locked. Is it a bug? is the phone defective?
1344 Amanda September 29, 2009 at 2:52 pm: I woke up a few days ago and my app icons were completely missing off of my blackberry curve 8310′s screen.As well as I no longer had an option of any type of menu.When I hit the menu key my screen just stays blank.Can someone tell me how tho fix this problem,any suggestions?!
1345 andre September 25, 2009 at 6:16 am: 2 things (1) my my faves icon will not appear and ive done everything frm cost service to batt pull but they sau that wen i make a call that is frm my faves tht it still comes up on the bill as a my faves call i just cant see the icon on my phone
(2) wat does it mean we the blackberry 8900 is off but red light is flashin an it wont turn on
1346 ako September 11, 2009 at 4:51 pm: on 8900 using facebook through the internet chat is not visible? should it be?
1347 Mandy Atkins September 11, 2009 at 4:44 pm: when using facebook through the internet chat does not appear? Sould it?
1348 warnaj September 11, 2009 at 12:43 pm: I have a 8130 bb pearl, I inserted a 4GB memory card, how do I send applications, pictures, “stuff” to it? I’ve tried formatting, saving. What am I doing wrong?
1349 Cooper September 10, 2009 at 7:21 am: If you have a memory card inserted into your device try removing it and doing a battery pull. If you see that it starts functioning properly without the memory card, reformat the card and then insert it again.

Sometimes a corrupt file or card itself can cause those errors.
1350 Hadas September 9, 2009 at 11:20 pm: ok so my blackberry has a different problem that the battery pull cant help with. the buttons dont work and it just randomly turns off. it also dosnt let me answer my calls.
1351 Lisa B September 7, 2009 at 5:40 pm: Help…
I was in a bb msgr conversation when my keyboard locked up on my 8330. I did the standard battery removal and the verifying security software gets to about 55% then locks. I have removed the battery about 6 times, the last time for a about 30 minutes, still no luck. I called my provider but they are on vacation today. any advice would be great. Thanks
1352 albert September 6, 2009 at 10:57 am: sir
please help me for my BB pearl 8110,when i removed my battery to changed my chips then after i changed my phone not power on…then i try to recharge it BATTERY and sig of red slash appear what should i do,,,please help me..this my email add albert_soriano09@yahoo.com.ph
1353 Paula September 5, 2009 at 7:06 pm: Hi, my curve 8310 has recently been ‘nuked,’ like on a permanent reboot. occasionally the image of a battery with a lightning bolt will appear. i upgraded to a Bold, but all my numbers are still on my curve. is there anyway i can perform a back up while my curve is in its ‘nuked’ state? your help would be greatly appreciated!
1354 Cooper September 2, 2009 at 8:53 am: @trena You are going to have to reload your os – take the battery out of your phone and plug it into Desktop Manager – it should recognize it — upgrade the os through desktop manager and you should be up and running again.

Be sure to do regular backups so you are protected in case this happens again.
1355 rain September 1, 2009 at 5:12 pm: Thanks for the heads up ..I took the battery out and my ringer came back On my Tour YEAH!!! i just got it and I was afraid it was toast already.
1356 trena September 1, 2009 at 4:45 pm: I was trying to download the desktop manager to my laptop when i disconnected my phone from the usb port my phone displays on the screen a battery with a red line through it. I cant turn my phone off or on…
1357 Matos August 24, 2009 at 9:58 am: I got a virus on my laptop and the same applications go to my BB is it possible I have the virus on my phone and if so how can I fix it.
1358 Cooper August 19, 2009 at 7:56 am: You will likely have to wipe your device. The first thing I would check however is putting a different battery in your device. It may just be a case of a dead battery (this happened on my Bold) and a new battery fixed it.
1359 Ross August 19, 2009 at 7:38 am: last night my phone fell off my bed and it turned itself off. when i turned it back on it came up with a battery with a red line through it and will not turn on. i have taken my battery out and put it back in and also left it on charge but still it does the same thing. pleeease help!
1360 Stefanie August 16, 2009 at 4:45 pm: my phone has no rpoblems turning on, it’s fully charged however, the connect stays on for 15 seconds and then shuts off, i have to ke manually connecting it, but again, 15seconds max and it shuts off, i’ve tried taking the battery out 6 times now and nothing…. Any suggestions??
thanks
1361 trouble August 14, 2009 at 7:50 pm: bb 8130 will not stay connected, when i answer a call it immediately reboots.
1362 Joe August 13, 2009 at 6:58 am: Howie, you’re probably filling your memory to capacity. Check out this post to help:

http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
1363 howie August 13, 2009 at 6:45 am: My blackberry 8310 curve keeps clearing my call log and my sms how do I stop it
1364 Cooper August 12, 2009 at 8:07 am: Sounds like you may have bumped something on the inside and loosened a connection. I would suggest taking it in to have it serviced if it is still under warranty.
1365 Larry August 11, 2009 at 1:51 pm: I have a Blackberry Pearl and I dropped it on Monday. I then realized that my radio will not stay on anymore. When I go to the connections screen and turn it back on, it will only stay on for about 30 seconds. It shows the arrows sending and receiving, and then it turns the signal to “OFF”. Any suggestions? I can get SMS messages, but only after I have turned it on and before it shut’s the signal off. It will even hang up in the middle of a phone call. I have tried upgrading the software, as well as a system wipe, and naturally, i have tried the battery trick. I feel lost and dead inside without my phone. Please help :)
1366 Sara Mandil August 11, 2009 at 11:46 am: Ive been having this strange problem lately,,it started when i charged my battery and it wasnt charging the whole night,,the next thing i did is that i bought a new battery ,it worked only for the first day then again i was charging the phone and it wasnt charging ( i even used my sister’s charger)..so i took the battery and the sim card for one whole day and again it didnt work. today i tried opening it and it did open but another problem popped out , ‘orginizing call logs’ was there the whole time and the screen was frozen i cant do anything wth it ,and i tried pulling out the battery and all of the above but nothing changed. PLEASE TELL ME WHT TO DO. THANK U!!
1367 John Bywater August 10, 2009 at 1:48 pm: When I try to open attachment I get a question mark. there is no command in menu that enables me to download or open a mail. Please help. Regards John
1368 Joe August 10, 2009 at 8:26 am: Jan – give it 24 to 48 hours to dry.

Cheyenne – that’s the way the BlackBerry works. When the battery gets too low the radio turns off so you can use the phone. If the radio stayed on, the battery would completely die very quickly.

You can check out ForceRadioOn, a free app that turns your radio back on. But your battery will not last long.
1369 Cheyenne August 9, 2009 at 10:32 pm: I just got the blackberry curve 8310 today and when it had a rly low battery and died it would no longer accept phone calls. How do I change it so that it will accept phone calls when it dies?
1370 Elizabeth McGuire August 9, 2009 at 6:16 pm: I have a blackberry 8900 curve. Lately it my screen keeps turning white with a message :reload software 552. I have been backing it up on the desk top manager but it never saves my phone book or calender. Why does it keep doing this for no reason and how can I fix it without having to reload and re- add all the programs and phone book,etc.
1371 Jan August 7, 2009 at 7:21 pm: Blackberry got left out in rain (really stupid), and took out battery to dry, no more condensation on screen, but buttons work only intermittantly.
1372 Cooper August 7, 2009 at 9:01 am: Unfortunately I do not have much experience syncing with Lotus Notes so I can not be of too much help there. I suggest posting in some of the BlackBerry forums and you will most likely find someone who has dealt with that issue.

As for the mass storage issue – do you have your settings applied correctly?
menu – options – memory – enabl mass storage mode when connected (yes)
1373 Cooper August 7, 2009 at 8:52 am: If it is caught in the reboot cycle there is not much you can do without wiping it.

Take the battery out and plug it into Desktop Manager – if the LED lights up that is a good indication that everything will be fine. Check out this post for info on wiping your device and reinstalling your OS.

http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
1374 Brad August 6, 2009 at 6:36 pm: My wife is having problems with her BB curve, and she needs help. It turned off on her today and now it won’t turn back on, I tried pulling the battery but that didn’t work, it looks like it wants to turn back on but it doesn’t, by that I mean the key pad lights will turn on for a couple sec. then turn off again.
1375 kenblaz August 6, 2009 at 5:14 pm: I have a Blackberry Bold that has been configured to Lotus Notes Server with synchronisation to Outlook Calendars and Contacts as Outlook is my default mail program. This is because 60% of our users are notes users. The problem I am having is that when synchronising It prompts to synch old information. BB also does not show as aconnec ted Mass storage DRive in My Computer.
1376 Barb August 5, 2009 at 7:50 am: When the system acts up or I was told to periodically pull the battery to reset, this has always worked, but Friday I did this and it wiped out all my calendar entries. I backed up in May, so I was able to get things back. Yesterday I was trying to change a calendar item and it gave me an error, so I pulled the battery…all my calendar items were gone. Can you please tell me why this is happening? Could I have a virus?
1377 Ubong King August 2, 2009 at 3:11 pm: my roller ball does not roll downwards and now it shows me a message on the screen JUM Error 102 RESET and the bb does not come on.
1378 lolo August 1, 2009 at 6:38 pm: my keypad and scroll ball wont work,i have messages coming in but i cant read them.the phone goes off a few mins after i reset.gave sum1 2 have a look but its still the same,he said he changed my keypads and wiped the memory.i cant access anything on my phone..not sure if it bcuz i downloaded d new BBM.I USE THE JAVELINPLEASE HELP ME
1379 Diana August 1, 2009 at 1:14 am: Hi,

I have a Javelin which I used since February this year. I worked great, until recently about a week ago, i left it at my sis place when I visited her. I got the phone back and the battery has been dead. It’s probably been dead for a week by now b/c it was low when i left it. And now, after i charged them it doesn’t want to start. What’s the issue? Is this something fixable or is it ruin already?

thanks.
1380 Ileana July 29, 2009 at 5:10 pm: Hi I have a BB Curve and the problem is when I plug it in the pc and for some reason it tells me it doesn’t reconice it, I try with anotere usb cord but it says the same thing.

Thanks :)
1381 adoniah July 23, 2009 at 9:46 am: my blackberry pearl 8120 has been erased of all its aplications and the desktop manager fails wen trying to restore them, can anybody help me plzzzzzzzzzzzz
1382 Cooper July 20, 2009 at 8:44 am: @kandie Is the phone new or is it a used model that you have purchased?

If the phone is new, I would suggest taking it in to the place you bought it and asking for a new one. Make sure and back up any contacts etc you have entered. You can back up your device using the desktop manager.

if the device is older it may just need to be refreshed. I would suggest updating the operating system etc.
1383 Kandie July 19, 2009 at 10:56 pm: Hello I just got the bb curve 8830 only had it for 3 days and i’m already having problems. it will turn off by itself in the middle of texting etc. and a red light come on then shuts off completly and i have to turn the power back on and then it takes a few mins to start up again this has been happening a few times a day..whats going on please help this is my first bb.
1384 Abdallah July 17, 2009 at 3:05 pm: I bought a new Blackberry 8310 but on the second day it turned off suddenly and give a flashing red light on the upper right corner,few hours later it turned on then after around an hour it turned off again ????
1385 Mark July 17, 2009 at 11:39 am: Hello BB Geeks. Im new and ive got a serious problem with my BlackBerry. I was charging my phone when I picked it up to use it. Then the battery died out,out of no where! It’s had a black screen ever since!It wont turn on, it wont harge, and I dont know what to do! Please help me!
1386 Shannon Martin July 9, 2009 at 3:17 am: Okay for some reason.. I can make calls and they connect but i can’t hear it even ringing.. is there something i can do.. i tried doing my connections that, started working but yet again went back to the same problem.. my phone is my lifeline and i need it all day HELP!!
1387 Hella Pissed July 8, 2009 at 1:33 pm: My bb will only let me scroll up and down. No buttons work, not even the hard reset button. I cant answer calls, ect. Someone else had the same problem on here and i tried that advice with ZERO change.
1388 Cooper July 7, 2009 at 7:55 am: @Denise unfortunately if your phone is in the process of sending/receiving data when a call comes through you will miss the call.

If you are just browsing the web and not actually transferring any data at that exact moment your call will come through.

This is a limitation of non-3G devices that can not handle voice and data at the same time.
1389 Denise July 7, 2009 at 7:30 am: Hi I am new to the bb world and have a quetsion that I hope you can help me with. I have a bb curve 8330 and I can not receive calls when I am web browsing. Is there anything I can do so that I can receive calls when browsing?
1390 Cooper July 6, 2009 at 1:28 pm: I suggest a battery pull for you as well – pull it out while the device is powered on and replace after 30 seconds
1391 Ricardo July 5, 2009 at 2:51 pm: My Blackberry Curve 8310 is frozen my ball moves but i cannot answer incoming calls or actually click into any of my items to read messages etc. None of the other buttons or the side camera button will work??? please help-
1392 rodney July 2, 2009 at 1:09 pm: usb port is broken – is there any other way to charge the blackberry pearl?
1393 wil July 1, 2009 at 8:50 am: I have a 8310 Curve. Have had it for 16 months with no problem. REcently it started to turn off in a the middle of my converstaion, and i know it was charged over night. ATT changed the SIM, i have upgraded the software and still the same. Can someone tell me what could be causeing this
1394 Chere June 30, 2009 at 8:29 pm: I have a blackberry 8320, recently it keeps deleting all my texts even though I have it on keeping texts ‘forever’, it also deletes my call list and sometimes my texts dont come in at all. what is happening? please help.It’s brand new
1395 Cooper June 29, 2009 at 8:00 am: @Femi Sounds like you may need to wipe your device and reload the os. It may just be a nuked battery though so I would check that first. Bring it into a store and ask if you can swap the battery for a minute to see if it comes to life.
1396 Femi June 28, 2009 at 6:19 am: Been using my BB 8900 Curve (Javelin) for some time now. Was making a call while the charger was plugged in. Dropped the call, place the phone on my bed where it continued charging, went to the bathroom, came back and the phone was dead, except for the red light that kept blink intermittently. Removed the battery for hours, put it back in, it was the same thing, phone doesn’t come on except for the blinking red light. Tried using the USB charger, same thing.
Any suggestions?
1397 Sheila June 22, 2009 at 9:24 pm: I dropped my BB I can not get it to power back on
I have tried pulling the batery any suggestions?
the red light is remaining on
1398 Cooper June 22, 2009 at 8:36 am: @Rogan Your BlackBerry is most likely running low on internal memory – read this post for ideas on how to free up some space
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
1399 Rogan June 21, 2009 at 8:47 pm: My phone keeps one deleteing my texts and my call. Ive taken out my battery and tryd everything, an it stil wont work
1400 Cooper June 19, 2009 at 12:48 pm: @Norma Try calling yourself from another line and leaving a voicemail – then go in and check that voicemail and delete.
1401 Norma June 18, 2009 at 2:53 pm: Help…all of a sudden I can’t hear anyone calling me and they tell me it’s like I’m in a cave at their end…I have tried pulling the battery more than once. It won’t even work with my bluetooth headset…what can I do? thanks
1402 Joe Crooks June 16, 2009 at 10:39 pm: Help. My Blackberry Curve 8330 stopped taking calls! It doesn’t ring at all on my end or show a call log and callers trying to reach me only hear a dial tone. I’ve done the battery pull and updated the software to no avail. Any help out there?
Joe
1403 Rahul June 12, 2009 at 5:18 am: I have a blackberry bold, everytime i insert a media card( 2GB 4GB or 8GB), the phone gets weird,,, it will abt 5 to 6 times a day restart automatically and keep verifying. So i took the media card out and left it without one for a day, and no problems. a new media card or old, doesnt matter it does that. does any one know what this problem is??? I have even updated the firmware and it still does not help….
1404 nasser June 7, 2009 at 2:40 pm: hi BBgeeks. i seem to have a problem with my blackberry. every time i insert my simcard in the phone and switch on the phone, at the top of the screen it says ” please insert sim card” when i just inserted it. this always happens to me. what should i do? should i take my bb to the shop or something or should i just try fix it myself?
1405 Cooper June 2, 2009 at 12:46 pm: @Eduardo Sounds like just a glitch – try pulling the battery while the device is on – leave it out for 30 seconds and then replace.
1406 Eduardo June 2, 2009 at 6:55 am: Hi,

My reply command is not working. When i receive a message and i ask reply (or reply to all) it will not give me the option send afterwards. But if i receive the same message and I forward to the same person, it works !!!

Is that a setting problem ?

I tryed all possible options and did not fix it.
1407 Courtney May 27, 2009 at 12:04 am: Hi! I need help!
I somehow changed my phone from normal colors to gray scale, on my Blackberry Bold 9000.
I don’t know how I got there, or how to fix it – please help!
1408 Joe May 26, 2009 at 7:25 am: Sounds odd Mitchell. The only thing I can recommend is looking into resending your Service Books and/or Host Routing Tables. Not sure that will do anything, but it’s worth a shot:

http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
1409 Mitchell May 25, 2009 at 4:24 pm: Hi, I have the blackberry bold(not sure what the number is) but it is the black one with the leather battery cover. Anyways when I get into my browser i can select links and everything but i cannot select buttons(i.e the search button on google/youtube). It is debilitating but its agitating. I tried using enter but it still does not work. Thanks in advance. :)
1410 ISA May 23, 2009 at 7:32 pm: heey dudes ,,

i cant access my media in my BB curve 8900 .. all my things are hidden .. i know how to get to the hidden files but i never hidden them ??

if i go to media then explore then media card .. then show hidden .. i will find a folder named Blackberry hidden and some folder name 3.cmd and also d1vmq.exe and they all hidden !!
ok if i enter the hidden Blackberry folder ill find all the stuff that should be in my media !!

help me out here :(
1411 Cooper May 22, 2009 at 8:25 am: I suggest giving it the ol battery Pull. Pull the battery out while the device is powered on – leave out for at least 30 seconds – pull your sim card out as well.

After 30 seconds pop the battery and sim card back in and your problem should be fixed.
1412 Cooper May 22, 2009 at 8:05 am: That message means that your device has been registered with your carrier and you can now browse the web and use your data plan.

To be sure you are on wifi, look in the top right corner to see the wifi logo in white.

To set up your wifi connections go options > Wifi connections > change settings and save.
1413 Jonny May 21, 2009 at 11:56 pm: I just got a blackberry 8220 3 days ago, i can send and receive picture messages, and i can send sms mesages to anybody and itll go through, but when they try to reply it wont come through, my sister got the dash and it has no problems at all, any idea what the problem is or could be? And what can i do to get rid of it?
1414 georgie May 21, 2009 at 9:09 am: oh an when i registered i got an e-mail saying ‘your handheld has been registered to the wireless network’…is that Wifi, cause i think i’m on the other type of internet where you can pick it up anywhere!??
1415 georgie May 21, 2009 at 9:04 am: i have a blackberry curve 8320 (i think) and i’ve been using the msn for months, although suddenly i’m not recieving any messages! they’re recieving mine, but i either recieve a few or none! my internet and facebook is fine, so its nothing to do with the connection. i then donwloaded the latest msn and it still didnt work.
i then tried (as i read it on a forum) going to advance options, service books, and then clicking on view, HRM, and register now, for each WLM there was.

it’s still not working, and now my interent says ‘unable to connect to the internet’!!! please help me!!!
1416 tracy May 18, 2009 at 2:15 pm: how do i change my message tone? i have a blackberry flip 8220
1417 shiv May 14, 2009 at 10:18 pm: my blackberry 8310 curve went off randomly..now when i put the charger in the red light stays on for 10-20 seconds and then keeps going off..i tried using a usb cable..same problem..im really frustrated
1418 claudia May 12, 2009 at 4:37 pm: the trackball of my bb is not working right can go up or sideways but not down.
1419 tom v April 27, 2009 at 10:11 am: how can i pull up You Tube on my Blackberry??
1420 So you bought a BlackBerry Storm…now what? | BB Geeks April 21, 2009 at 11:07 am: [...] How to solve any BlackBerry problem. A battery pull works just as well on a Storm. [...]
1421 frankie April 21, 2009 at 10:57 am: My blackberry wont charge, and is showing no signs of life!
The screen is black (off) and when i plug it into either the main plug socket or USB port, nothing happens.
It ran out of battery at the weekend so i charged it for 24 hours and there is no sign that it is charging. what should i do?!
1422 Lisa April 14, 2009 at 10:48 pm: I switched carriers and phones so my Blackberry 8830 hasn’t been charged in a while. I might try to sell it so I plugged it in to charge again… the red light saying it’s charging came on for a minute, but then turned off and the screen went gray with a battery and lightning bolt through it. What does this mean?! Is the battery completely dead and needs to be replaced?
1423 Stop memory leaks with Memory Eye | BB Geeks April 13, 2009 at 7:30 am: [...] without even prompting you. So what can you do about it? You can figure out the warning signs and pull your battery, or you can get an application which monitors your memory usage. That’s Memory [...]
1424 James Villegas April 10, 2009 at 11:14 am: I got my phone to work I clean contacts both on battery and on the phone I used isopropyl alcohol. (we use it here at work.) Hope this helps anyone with same problem.
1425 James Villegas April 9, 2009 at 10:30 am: What does the battery indicator with a line across mean in a blackberry Curve 8310?, do I need a new battery or have my BB serviced? it’s not the small battery indicator in the upper part of the screen this one takes up the whole screen
1426 Amy April 5, 2009 at 3:11 pm: i have a blackberry curve 8310. it tells me several times a day that my sim card is rejected, or there is an error with it. i have had the sim card changed twice, and it’s still doing this. also, it will shut off and reset itself everytime i change my text tone. and sometimes it will shut off like that while im texting. what do i need to do?
1427 adolfo flores April 5, 2009 at 12:34 pm: when dial i cant hear anything no ring but the call goes out they can hear my voice but cant hear not unless i use the speaker.
1428 Clint March 31, 2009 at 2:17 pm: how i do i fix a phone that wont charge. its not my bat. or charger. it says charge for 2 seconds, then it stops charging….. can blackberry be fixed??
1429 Katie March 29, 2009 at 4:10 am: Just did a battery pull on my BB Bold, and it is taking FOREVER to turn back on, will go to a white screen with a hour glass in it, then the light will go off and the red light will stay on, then go back off,and repeat… it has been doing so for about 12 mins now…what is wrong with it?
1430 Eilaf March 26, 2009 at 9:27 am: i got my bb a month a go and every time i turn on the WI FI it starts rebooting.. and sometimes it takes hours to finally stop! can anyone please tell me how to fix this problem?

also, i deleted the email icon im not sure how. and iv been trying to get it back. any ideas?
1431 Barb March 25, 2009 at 8:12 am: Excellent advise. I was having a screen issue and was looking for answers from comments by others. Took the battery out for 5 seconds and when I put it back in – no screen issues.

Thank you.
1432 Carol R March 16, 2009 at 6:35 pm: HELP, I just purchased a new laptop. I successfully installed my BB desktop software that is SO essential to my calendar, contacts and email operation. Upon connecting my handheld I immediately knew something was wrong because across the BB screen was the message:USB charging current is not sufficient. Verify that your handheld is connected. After trying to plug it in with an alternate cord, and at each of the 3 USBs, I still received the message. Upon trying to sync and configure the connection I repeatedly get the message that the handheld is not connected. HELP!!
1433 Joe March 16, 2009 at 5:38 pm: Abi, if you don’t even see the lightning bolt icon on your battery meter when the charger is plugged in, then yes, you’ll have to have someone fix it. Otherwise, it could be the battery itself.

jo_jo, I really have no idea. Do you have a lot of free memory?
1434 jo_jo March 16, 2009 at 5:43 am: I have bold 9000 my media player and speaker phone cannot be played loud. The volume is maximum. But the sound cannot run very well. The sound is very slow.. Help me. Thx
1435 Abi March 15, 2009 at 10:35 am: hi, i was just wondering
my phones not charging anymore:S
and i noticed the allignment of where u put the charger in the phone is messed up..
does that mean i have to send the phone in to fix it? orrr… how much would that be to fix?
1436 Anna March 7, 2009 at 10:57 pm: Why in the world does my phone keep telling me that the text I sent to a number was deleted? For example..Message to 8646172226 Deleted
1437 Cooper February 27, 2009 at 8:01 am: @booboo Go to Manage Connections icon and select Turn All Connections Off.
1438 booboo February 27, 2009 at 12:18 am: Question!! Can I turn off my incoming calls on my bb curve while I’m watchin tv??? I’m sic of getting interrupted and then having to restart the episodes?
1439 kris February 20, 2009 at 1:53 pm: hi guys, for some reason my new blackberry wont let me make phonecalls, just says “call failed” all the time. I can receive calls and messages and send messages, but no calling. any idea what i could do? thanks!
1440 Ken February 20, 2009 at 10:38 am: I have also tried the hard rest by taking the battery out while the phone is still on at the instruction of an ATT store employee but it did not solve the problem.
1441 Ken February 20, 2009 at 10:36 am: I have a BB bold. For about 50% of the calls that i get from people in my contact list, the display only lists the number of the person calling and does not give me the persons name. Yet, when I go to my call list, the person’s name in listed. I have reformatted all of my numbers to the same (xxx-xxx-xxxx). This is my second BB Bold, same issue with the other and I was told it was a software issue and was given a new one. Others in my office have never had this problem. This issue is not consistent between certain calls either. One time it will show and the next it will not. Thanks for any help.
1442 wadih February 19, 2009 at 2:40 am: hi joe,
i have a blackberry 8300 and it always gives the incoming call out of reach but i can call all the contacs but they can’t it will give them my phine is turned off please help
1443 jeriberto February 6, 2009 at 11:49 pm: HELLO,

HAVING PROBLEMS WITH MY BLACK. OCCASSIONALLY IT WOULD GO OFF AND RESET ITSELF THEN COMES A WHAT SEEMS TO APPEAR LIKE A FLASH PRELOADER WITH A NOTE SAYING VERIFYING SECURITY. THIS HAPENS 3 OR 4 TIMES A DAY. WHAT SPECIFIC SOFTWARE UPDATE DO I NEED TO INSTALL? SERVICE PACKS? DOWN AT THE BLACKBNERRY SITE.

THANK YOU SO MUCH FOR ANYONE WHO CAN PROVIDE ASSISTANCE.

THANKS.
1444 Dean February 3, 2009 at 12:48 pm: Hi i have had the blackberry pearl for 6wks and im o nmy 4th handset, the blackberry messenger doesnt seam to want to work, i can add contacts but it keeps saying im off line when i want to connect, thats as far as it goes any help?
1445 Joe January 20, 2009 at 11:59 am: Greg,

I’d try it out with a new battery before chalking it up to a hardware problem.
1446 Greg January 19, 2009 at 5:17 pm: Hi

I have BB Curve 8310. It’s been very good to me until recently. All of a sudden it started going dead in the middle of a phone call.

If I pull the battery, it’ll reboot but even fully charged, its happening more and more frequently. Its at the point now where I can’t even expect to finish a call 50% of the time without it dying… no indication that its gonna die, no low battery warning… just dies and I have to plug it in or pull the battery and pop it back in again. (Incidentally, it works fine while plugged in and I can talk for an hour straight without it happening but when not plugged in, I expect it to crash now.

Is my battery near its life’s end or do I have a more serious hardware problem?

Thanks

Greg
1447 Cooper January 15, 2009 at 9:21 am: @Zeph – your sisters BlackBerry has been wiped clean and will need a new Operating System installed. Read this post and follow the links contained within it to learn how to upgrade your OS and how to find the right one for your particular BlackBerry.

http://www.bbgeeks.com/quick-tips/are-you-ready-to-upgrade-to-os-45-88801/
1448 Zeph January 14, 2009 at 10:31 pm: dude like my sister bought a blackberry off someone and yea like well it wont even work at all it just shows up a White screen with a symbol in the middle and the number 507<if that has any relivence.. but so whats the deal with that? can you write back asap?
1449 Joe December 30, 2008 at 3:27 pm: Scott, I really can’t think of anything except this being a device problem. If a known working battery produces the same result, I’d have to assume that it’s a problem with the battery connector on the device.
1450 Scott Porter December 29, 2008 at 5:52 pm: My BB 8320 was working fine this morning. When I plugged the cable into the usb to sync, I had a “battery” error. The battery was at about 30%. In previous experiences, with the same icon, I removed the battery and put back in and all was OK. Nothing…….. same problem, even tried cleaning the contacts, including the mem chip. Tried a known working battery, same error.

please advise.
1451 Getting rid of the globe icon on your BlackBerry | BB Geeks December 4, 2008 at 8:30 am: [...] to my feed or subscribe to us on Twitter!Running through the comments of the past few days I found this one by Nick R.. He has an obnoxious globe logo next to his message icon, and wonders how to get rid of it. [...]
1452 Joe December 3, 2008 at 3:50 pm: Nick, I’m going to write this up for tomorrow morning. Stay tuned!
1453 Nick R. December 3, 2008 at 10:46 am: I have a Blackberry Bold Smartphone.

When I was in a No Service area and requested a webpage in the browser. When it couldn’t connect, it prompted me to save the request until it could re-connect later. I accepted the offer and it placed a globe icon in the header. When I reached a service zone I connected again but the globe icon will not go away. How do I remove it?

Can you help?

Thank you
1454 The LED on your BlackBerry (and how to stop it from blinking) | BB Geeks November 24, 2008 at 8:30 am: [...] In which case I look at my bars and determine if I’m out of range or I’m in need of a battery pull. You can turn this off by going to Options, Screen/Keyboard, and setting the LED Coverage Indicator [...]
1455 Diandra November 17, 2008 at 9:32 pm: I have had my black berry for 5 months with nothing but problems…What a piece of junk. I do not use the internet at all on my phone or download music and it freezes all the time, just gives people a busy signal when they call in, and sometimes when I take out the battery to fix this it won’t even turn on. It just blinks red! What a piece of crap! An expensive phone like this shouldn’t need reseting all the time.
1456 peter Issa November 12, 2008 at 3:58 pm: hi, my blackberry has always been working and i just took out the batter to put my sim card in and when i put back in the battery a battery came up on the screen with a red line through it and nothing happens, i have taken out the battery and put it back in and plugged it into the charger and its still on the screen.
1457 Jim Anderson November 12, 2008 at 10:06 am: Why pull the battery out? Why not just reset it using a similar Ctl+alt+del command ;)

checkout the site below.

http://www.geekberry.net/archives/blackberry-tips-and-tricks/2008/04/16/blackberry-howto-reset-your-blackberry-without-removing-the-battery/
1458 What does UMA mean for your BlackBerry? | BB Geeks November 12, 2008 at 8:31 am: [...] be resolved by turning your WiFi off, and then back on. However, it might come down to using the solution to every BlackBerry problem. In any case, you should be seeing capital letters in no time. Subscribe to the BBGeeks RSS [...]
1459 Topcop October 29, 2008 at 9:05 am: Help! How do you correct error when goig to browser “ungaught exception. Invisible node cannot be made current”?
1460 Testing out Qik alpha for my BlackBerry 8330 | BB Geeks October 28, 2008 at 10:38 am: [...] avail. I tried closing all of the relevant applications. Nothing. To solve this, I had to use the method for solving any BlackBerry problem. After a battery pull, everything was back to normal, and I didn’t experience the issue a [...]
1461 Always getting the hourglass icon on your Curve? | BB Geeks October 21, 2008 at 7:28 am: [...] problem with my 8830, but a quick battery pull took care of it every time. It appears that the solution to every BlackBerry problem did nothing for Curve [...]
1462 abraham October 16, 2008 at 11:00 am: hello i have the new bb bold and when a put a pin authorization request the other person acepts me but his name still in my list like pending can you help me please?
1463 DavidB October 2, 2008 at 10:24 am: @Ste9000:
Running 4.2.2.196 on VZW 8830, I do a battery pull approximately twice a week. I’m usually close to or at the “0 bytes free” by then due to the 4.2.x memory leak.
1464 tonigm October 2, 2008 at 8:55 am: In another great example of how these things are NOT designed for women with manicures, how would you remove the battery without using a fingernail?
1465 Ste9000 October 2, 2008 at 8:35 am: Just out of interest, how frequently do people pull their battery due to berry hanging or other issues? I probably end up doing it once every couple of days.

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