Industry coverage, news, original feature articles, how to guides, videos, podcasts and reviews of BlackBerry service providers, software, accessories, hosted exchange providers and more

The Newest BlackBerry Software:

Related Posts:

44 Comments ↓

#9115 cjones114 on January 21st, 2009 at 11:08 am

I deleted bb messenger from my storm thinking I wasn’t going to need it.. to free up some space… now I’d like it back. The problem: #1 I have a Mac #2 the OTA is only for versions 4.0 and 4.1. What should I do? If I were to go to Verizon, would they be able to reinstall for me? Or is there anouther wat around it so I could do it myself? Thanks in advance for your insight!

#9123 Joe on January 21st, 2009 at 5:05 pm

cjones, I’d suggest trying to find a friend with a PC. Other than that, you can try Verizon. Not sure they’ll help, but worth a shot.

#11473 LUIS on June 4th, 2009 at 10:21 pm

I dont have the bbm and I the problem is that the site above doesnt work, it sais: “Downloads via a USB connection are not enabled for this product. Please visit our mobile download site at using the browser on your BlackBerry® smartphone.” can someone help me out??

#11480 Cooper on June 5th, 2009 at 8:17 am

@LUIS You can try this link instead to download BBM via USB:
http://na.blackberry.com/eng/devices/features/im/blackberry_messenger.jsp

#11558 Flendor on June 9th, 2009 at 3:55 am

That link also doesn’t work. It seems BB have removed the ability to download it directly from them. My messenger disappeared after an OS upgrade.

#12637 Zataar on July 22nd, 2009 at 6:41 am

I got the same problem!
Please Help!

#12640 Joe on July 22nd, 2009 at 8:06 am

It looks like the way to do this is to use Application Loader in Desktop Manager. So annoying that they took down that link.

#12647 Lauren on July 22nd, 2009 at 10:00 am

Helpppppp!! My BBM just disappeared, nowhere to be seen except in the advanced options menu, which i deleted it from thinking I could re-install. Have downloaded BB desktop manager and when I click the application loader, all it shows is Facebook & MSN Messenger. BBM is nowhere to be seen!! When I click ‘browse’ it just enables me to search my computer, is there anywhere I can D/L bbm for my pc?? none of the links work :(

#12651 sabrina on July 22nd, 2009 at 11:19 am

Got the same problem! My BBM is gone after upgrading. And none of the website enables us to download the software. Any solution? Help please!

#12654 Cooper on July 22nd, 2009 at 12:29 pm

@sabrina @Lauren
Read this link to find steps to recover your BBM
http://www.bbgeeks.com/quick-tips/how-to-re-install-blackberry-messenger-881849/

#12668 Jake on July 23rd, 2009 at 2:56 am

The above link doesn’t help to recover
via the OTA alternative. Has anyone found
a WORKING path?

#12669 Andy on July 23rd, 2009 at 3:43 am

I have deleted BBM by mistake and have tried all the above suggestions to get it back but none of them are working. Any other suggestions?

#12680 Amy on July 23rd, 2009 at 11:46 am

Someone please help, i’m having the same issue. I deleted it and i have tried the steps above to recover via desktop mgr and via OTA, nothing is working. Please someone find a backdoor to this, I do not want to reinstall the entire OS again and loose everything. I have an 8330, wish it was a Storm.

#12691 Ma on July 23rd, 2009 at 6:48 pm

just in case your BB messenger crash like mine did (and for some reason, like me, you haven’t backed up your data yet and you couldn’t find blackberry messenger in the application list on your desktop manager), here’s what to do

go to this link from your desktop: http://na.blackberry.com/eng/support/downloads/download_sites.jsp

click on your service provider – select your handheld type (from the pull-down menu) – click next

select one of the software to download (based on the current version & platform running in yr handheld at the moment – the software platform and applications version numbers can be found under Options – About screen on the handheld) – click download

fill-in all the required information – proceed w/ download

once download is completed, run/install the program on your desktop

once installed, open your blackberry desktop manager and connect your handheld to your desktop

click on application loader and click add / remove application

make sure to check the box for blackberry messenger and all the boxes for other applications (except for some of the language options that you find unnecessary to have in your BB)

click next (bottom right) – wait til the list of applications to be updated/added/removed appear

click finish (bottom right)

unfortunately, if you haven’t backed up your data yet, your BBM contacts will be lost and you have to add everyone’s PIN again

#12718 mohammed on July 24th, 2009 at 8:29 pm

i did that but the after i install the applcation and conect the phone in the application add and remove nothing show up except the windows messenger !!! please help
email me please malhurr@gmail.com

#12911 Semaj on August 1st, 2009 at 9:15 am

I am having this same problem, last night my BBM icon just disappeared. I have a Mac so I do not have the option of using Desktop Manager to reinstall. How do I do this?

#12965 Cooper on August 4th, 2009 at 9:14 am

There is an OTA link to the old BBM in this post
http://www.bbgeeks.com/blackberry-applications/having-troubles-with-the-new-blackberry-messenger-50-883130/

#13005 meera on August 5th, 2009 at 9:49 pm

if this is work thankyou !! =)

#13395 Nori on August 18th, 2009 at 6:00 pm

wow you saved my day!!! thank you!

but now I have another problem… when my bbm was gone, my browser was also gone, then when I reinstalled bbm my browser reinstalled too… but then I restored my bbm contacts and the browser is gone again!!! can you please help me now??

#13396 Joe on August 18th, 2009 at 6:09 pm

Nori, this should help:

http://www.bbgeeks.com/quick-tips/what-to-do-if-you-dont-have-blackberry-internet-browser-881146/

#13397 Nori on August 18th, 2009 at 6:11 pm

ok nevermind I just found the “cure”..

#13398 Nori on August 18th, 2009 at 6:13 pm

@ Joe: thanks for you help anyway! that’s just what I have found :)

#13815 john on September 6th, 2009 at 5:31 am

hey i tryed doing that and it said validation failed becasue a module marked for add is not available on local disk

what shouldd i doo???

#13979 Katieee on September 14th, 2009 at 11:21 am

Do You Need Internet For Blackberry Messenger ?

#13980 Cooper on September 14th, 2009 at 1:10 pm

Yes you will need to sign up for a BlackBerry data plan with your provider in order to use BBM

#14057 Johnny on September 16th, 2009 at 2:46 pm

When I try downloading via the site, this appears; No USB Driver Installed

The BlackBerry USB Driver is not installed. Please install the correct USB driver to download the application.

What should I do ?
Thanks

#14434 Andrea on October 3rd, 2009 at 11:48 am

Hi I deleted my blackberry messenger and I have Desktop Manager, and in application loader does not appears blackberry messenger. And in the web site it says that is just for versions 4.0 and 4.1, I have 4.2.2. Hope you can help please!!

#14491 Cooper on October 5th, 2009 at 12:23 pm

you can find instructions for grabbing BBM for 4.2 here
http://www.blackberryforums.com/general-blackberry-discussion/92324-no-blackberry-messenger-your-os-4-2-device.html

#15244 lee on November 2nd, 2009 at 5:47 pm

MA

That worked great for me, many thanks to bbgeeks.com also!!!!

#16947 Nnenna Anozia on December 29th, 2009 at 3:48 am

Pls HELP!!!!!! My BBM icon just disappered….I didn’t backup my contacts on my lappy but backed them up on my media card in my phone….I hope when I try redownloading they wouldn’t all be gone????? Funny thing!!!! I never deleted my BBM….it just vanished!!!!!!!! HELP!!!!!!!!!!!!!!!!!

#16964 Cooper on December 29th, 2009 at 10:33 am

Reinstall it from BlackBerry app world or from http://blackberry.com/messenger The icon should come back – sometimes it is hidden in your applications folder and sometimes in your downloads folder.

#17080 maya on December 31st, 2009 at 4:10 pm

i cant find my bbm icon ive looked everywhere for it. i’ve tried downloading it again and its still not there.

#17244 Cooper on January 4th, 2010 at 12:14 pm

@maya
check your applications folder and your downloads folder – In each folder click the menu key and choose “show all”.

Often the icon is hidden.

#17284 AJ on January 5th, 2010 at 4:09 am

what a joke how can apps just disappear,
tried to download BB app world and new messenger both download failed!!

what to do what to do??
AJ

#17296 Cooper on January 5th, 2010 at 9:45 am

@AJ
Check your downloads folder and applications folder – press menu – show all to see if the icon is actually there but hidden. This happens quite a bit.

#17595 jack on January 12th, 2010 at 2:03 am

i tried show all in applications….no bbm icon…there is no show all in downloads and that’s probably where i’d find it.

#17608 Cooper on January 12th, 2010 at 10:35 am

@jack

Have you checked to make sure that BBM is actually listed in your applications list. – menu – options – advanced options – applications.

If it is listed there and you are missing the icon and the icon will not reappear after a redownload then I suggest deleting the app all together – do a battery pull – redownload the app from http://blackberry.com/messenger – do a battery pull.

#18588 daniel on February 16th, 2010 at 3:18 am

hi i upgraded my black berry tour and for some reason i lost all my bbm contact.. i try restoring my bbm contact list but i cant restore it. can u pleasee helpp me my email is scsadan316@yahoo.com

#18901 mark guyana on February 27th, 2010 at 3:55 pm

i need help in getting my bbmessenger up and running its dowloading to my phone but it is not running for some reasons i cant get it to do that

#18945 Cooper on March 1st, 2010 at 12:27 pm

@mark guyana delete whatever version of BBM you have on your device currently and redownload using this link – it should work for you.

http://blackberry.com/messenger

#20917 Randy on March 12th, 2010 at 2:52 pm

Not too long ago I turned off the data plan for my blackberry curve. However,, now i would like to turn it back on, but was wondering if my original bbm contacts will be saved and ive gotten some more requests since i turned off data will those requests appear when i turn data services back on?

Thanks

#21652 Cooper on March 15th, 2010 at 10:22 am

@Randy – your contacts should remain intact but I am pretty sure any requests will not have come through. Let me know what happens =)

#21731 aizoel on March 16th, 2010 at 2:29 pm

Ok, my problem is a bit trickier, I upgraded my messenger, lost all my contacts etc but was cool with that, then one day about 2mnts ago my messenger icon refused to click open. I have re installed over and over again, downloaded the older version, deleated etc its all the same, I can see the icon but it just doesn’t click open, its been 2 very loooong months! Anyone out there with a fix??? Pls help.

#21756 Cooper on March 17th, 2010 at 11:26 am

@aizoel – try a battery pull =)

Leave a Reply