BB Geeks

1 Joe November 7, 2011 at 10:38 am

Onuoha, it could be any number of issues. It could be the battery, or it could be something internal. Try hooking it up to your computer and starting. If that doesn’t work it might be at the end of its line.

2 Onuoha November 5, 2011 at 9:25 am

my Tour went off suddenly and has refused to come on for some days now….how do i repair that?

3 uncnstr8ined August 31, 2011 at 9:31 am

OMG ZEEE I just left verizon and they told me they could not fix it they even ordered me a new phone but now it’s working like magic

4 kmach August 29, 2011 at 12:59 pm

I couldnt get the paper to go in. Just saw another youtube video for an alternative route that did the trick for me. Lock the screen. Put a sheet of paper down on a hard surface. Tun the phone upside down and rub it up and down on the sheet of paper. Cleared right up and good as new again.

5 ade July 23, 2011 at 11:22 pm

THANK YOU so much. excellent instructions and now my trackball is working like a dream.

6 Alx June 26, 2011 at 2:29 am

Thank Almighty for the internet, was nearly getting mad of frustration…then stumbled on this,excellent tactics!!!

7 Tim June 22, 2011 at 7:06 pm

Have to say never thought paper would do the trick, but it worked like a charm.

Thanks!

8 sara June 20, 2011 at 9:29 am

Is it possible to fix my blackberry Tour once it has said…Uncaught exception: java.lang.Error

The phone turns on once you take the battery and and put it back in but the buttons wont work so the phone just goes to sleep after a few seconds.

9 nikki June 16, 2011 at 6:18 pm

cant seem to get the paper to go in and roll out the other side :(

10 Celeste May 7, 2011 at 9:52 am

I can’t get the paper to stay in my trackball

11 logan March 11, 2011 at 10:24 pm

You can just pop it out with a small screw driver then clean then pop it back in

12 Katie February 18, 2011 at 12:37 am

Thank you for the tip!! My trackball moves like it is brand new again.

13 john January 3, 2011 at 1:54 pm

Who says you can’t remove the trackball?
I started down the “paper chase” but quickly discovered that by using a thin plastic strip instead of paper you can pop the ball out (it’s rubberized), clean it up, and pop it back in.

cheers.

14 Jboogs December 31, 2010 at 8:20 am

This was a very informative video with clear instructions! I did it while following the video and within a matter of a minute or two my trackball was working like new again. Perfect video with great instructions. THANK YOU!

15 Ken December 23, 2010 at 5:17 pm

Awesome suggestion! Didn’t cost a dime and now I can scroll up again.

16 Scott November 8, 2010 at 11:03 am

A little tricky getting the paper to feed but, once I was able to get it, worked like a charm! Tackball is up and operational again!

17 Don Powell June 6, 2010 at 9:01 pm

Thanks man the peice of paper done the trick …

18 The advantage of upgrading your BlackBerry | BB Geeks May 18, 2010 at 11:01 am

[...] The Tour was unique in that you couldn’t remove the trackball in order to clean it. You can use paper strips to clean your Tour trackball, but even that won’t help if the trackball malfunctions mechanically. The trackpad is the [...]

19 Cooper May 12, 2010 at 7:46 am

@sylvia Most likely a loose connection as a result of moving or bumping something when you changed the housing.

Not much I can suggest aside from opening it up again and checking connections etc.

20 sylvia May 11, 2010 at 1:12 pm

Hey, i just changed my tour 9630′s housing.. and the flash doesn’t seem to work anymore… do you know why? or how i can fix it?

21 Brad February 25, 2010 at 11:07 am

A much easier solution is to take the 5 minutes required and have Verizon ship you a new one; with luck, they will have shipped you an Essex by mistake.

22 BlackBerry News From The Wire for the Week of 2/22/2009 | BB Geeks February 25, 2010 at 11:01 am

[...] of the week: Clean your BlackBerry Tour trackball. The housing for the trackball on the Tour isn’t the same as on the Curve and other [...]

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