BB Geeks

The rating is for t-mobile as a company. T-mobile engages in some of the worst billing practices which are prevalent in the wireless industry. These are a few examples:
1) The line items on my bill changed from one month to another month. eg: I paid my bill in march, 2011 but the charges changed on the bill after march (probably sometime in May), this was done so that they could justify charging me a $6.00 fee for phone insurance which I never signed up for. When I go and look now, All my bills from last year have that fee.

2) I paid in full the amount for a new phone $250 - for a G2. I was charged 3 times on my bills for the same phone. I had to call, fight and get those charges removed.

3) Since January, I started getting unsolicited text messages and from January, my bills started showing an extra charge of $20 for premium services. When I called up and asked them what these services were, they said that they will not provide me details of the service since I signed up for it and it was being sold by a 3rd party. I asked them why then was it showing on my t mobile bill, and they said that i have to pay t-mobile for those services.

if i want a detailed paper bill to avoid all these fraudulent charges, i have to pay $2.00 every month for it.

is this enough to take them to court?

Where can I get the web 2 go installer for my non t mobile 9810?

Very bad service I paid 50$
without data&message ?? & give us discount for state workers for one month only??and I have a bad internet service 5G it is very bad download??? is that fair !!!!!

i have a T-Mobile bold iput in my contacts their data tel numbers etc... and after 3 months all the data disappeare only left with names ans e-mail addresses i can't edit nor can i add new contacts took it to my server in Thailand which is AIS they are not savvy at all and do not know how to fix the prob and noe my battery life is getting shoter and shoter i'm at my wits end have you a solution for me please?or shall i just get a new phone or battery?

Very bad network-"no service"-typical MSG. It is impossible to reach customer service. In local store nobody can (or want) to explain anything about plans, phones, contract conditions. Keep away!

just unlock your phone and enjoy your blackberry with any service provider you want to use.

I have the exact same question as Sricharann VS

I wanna use the Blackberry I already own here. It was T-Mobile device, but I bought it from a third party vendor and it was already unlocked. I am moving to the US in August. Would it be possible to use the existing device or should I purchase a new phone?

Have any major problems been experienced with Blackberry Curve 8520's that have been purchased overseas and then used on the T-mobile network in the US? I want to buy one in South Africa (I live here but study in the US) but I want to make sure that there are not going to be any major problems when I use it with a T-mobile SIM card. Any help will be appreciated.

Guys, I wanna use the Blackberry I already own here and I am moving to the US in the next one month. Would it be possible or should I purchase a new phone?

i ave a bb pearl 8120 i can only send a get txt i cant make or get any calls its sayin data connection refused

So i have been with T-mobile since i started using phones and my second phone was the onyx silver bb and it was great great phone great service i luv tmo but i have now turned my back on blackberrys :( they seem to be getting worse even with the awesome data plans but now i have 3 lines with an android 2.1 Motorola charm it is like an android version of bb mostly becuz it has exclusive motoblur which is way awesomer than any bb look into this phone very affordable especially if u want a dive into the android world with a bb twist.

T-Mobile......... i was just currently with t-mobile and had the worst experience with them in my life. Had service with them for over a year, non stop issues, and got deployed, they tried telling me that their service does not work internationally, i had the international plan and it worked for 3 months over here. Long story short, horrible customer service, i knew more about the phone than their blackberry specialist people and i am by no means a gadget expert. I am switching to AT&T was with them before and have no idea why i ever switched. Technical support tried telling me it couldn't be fixed that i had to get a new phone and sim card. FYI, Google search is what fixed my phone. By the time i was done with tech support for tmobile i was praying that some guy in india would get on the phone.

Summary
T-Mobile, customer service is horrible, technical support is worse than i have ever seen. Surely not the provider you want to go to and have them TRY to fix your problems.

Where do I started???,

I'm current T-Mobile customer (past customer) problems @ beginning (I'm not going there) and now I have BIG concern, and it's I do BELIEVE someone hacked into my T-Mobile (Blackberry) last week,and deleted my personal info which was under my email address,

I had Saved draft and SMS Messages which have mysteriously disappeared,

After I had discovered contact T-Mobile initial customer service (wrong mistake) and was told it "No one hacked into my T-Mobile Blackberry???",

I wasn't trying to hear it because I know what I saved and what I typed which all disappeared,

So, after realizing that conversation w/T-Mobile rep (who was defending "company") was going down hill,

I've done resarch and T-Mobile work of GSM which could make a person target,

(Do the research), and I'm having problem with stalker,

I wouldn't be surprise if it's not him (or someone he paid) and let me added some more things,

When I had done research...RE: Hacking

I had found a link which provided signs someone is hacking into your (Blackberry) smartphone,

~Battery goes low quick,

~Screen lighter up, and this is TRUE for me, and it also said that the person(s) could be using a bluetooth to listen to calls (as well as read SMS Messages and probably could see info "saved"),

This has been bothering me and I'm going to get to bottom of this and be compensate for mental stress and for emotional stress,

There's NO NEEDED for me to be concern or question "If someone has hacked into my
Blackberry because he's mental unstable,

This is against LAW and Illegal by all means

Upset TEXAN!!!,

how open MEP black berry onyx ?

Why does tmobile come out with a new phone every 3 weeks or less? The answer is they're money hungry and their service and phones suck.

T mobile is money hungry, all they care about is stealing money by providing crappy phones and overcharging, I hate them with a passion I hope they bankrupt.

Greatest customer service ever... Never had problem with them.. If you do have one they will find solutions.. Great BB service..

T-Mobile has been a pain in my side since last may,I was told if I buy my phone outright that I could have a month to month prepaid service,So I bought my
Black Berry curve,it came with an extra sim card,I thought so I could use it at a new provider if I chose to,I didnt want a 2year contract,things were shaky
with this economy and 1 company already went belly up I worked for.I wanted a faster service for my laptop,like there laptop stick card,but now Im told since I am a prepay I cant have one till a 2 year contract was up,I said Im month to month,they said ,,oh,,we dont allow that anymore and I was placed on a 2yr Flexpay contract,Does anyone know how I can take my Black Berry and go elsewhere???or make this one get faster speeds online???
I should just to be able to take it to another provider and use their simcard,,there must be a way to unlock this phone,or open it up for another service,,Any Ideas will be great!
thank you very much in advance.

I was a T-Mobile customer for over 3 years and in Oct.'09 I purchased a Blackberry and data package from T-Mobile. Big mistake! The data package seldom worked (must have "EDGE" on phone for internet/email service to work). Apparently, all the troubleshooting calls I made to their Blackberry support team were not documented so T-Mobile refused to let me out of the contract. Since I need the phone AND the internet/email service, I had to cancel my service and face the $200 cancellation fee. Being paid for a service not rendered should be against the law. How does T-Mobile get by with this nonsense? Anyone else have this problem with T-Mobile?

Everything was ok until I gout my $6000 roaming charges for my BB which has Unlimited BB roaming bundled into it. Called the rep and he notified me that they changed the policy and now the international free roaming does not include pin mesages , blackberry mesages e-mail attachments, web browsing etc. When I told them that I was not notified about the change they claim that they are not required to notify me and basically that the charges are valid. There legal department phone # is 4253834000 for all of you who might need it. I will meet them at court.

I am a HUGE T-mobile fan. 2 T-mobile-at-home lines with unlimited long distance, plus 2 Blackberries with unlimited UMA calling and 1000 minutes (family plan) for $150/mo. is unbeatable by any other carrier. Our experience with tech support has been excellent-- they are always courteous and believe it or not, I actually ENJOY calling them just to revel in their excellent customer service. (It's become a joke in our house about how much in love I am with the Tmobile reps). The only thing I wish they had was unlimited data connections overseas, and better US coverage in general-- although I do get better service with them than I did with Sprint.

We're huge Tmobile fans in our house and will stay with them despite the shortcomings, unless something better comes along.

i pay 189 for three phones and two r blackberrys unlimited everything text talk web simply every thing

i have been with t-mobile for years but the reception on the bb's are very poor. their customer service is good if you connect with the right operator. some are just rude and act like they are giving their services to me free. i am just waiting for the contract to end with my 5 phone lines and i am going to cut them off. 7 years of my hard earned money given to them for their poor service is enough.

BB service is HORRIBLE.. if it breaks as in my case, you have to wait 3 days to get a replacement.. I cant be without a BB for 3 days as I use it for for my office....

Where it works, it works great. I have too many dead spots though and friends with the same phone have good signal in the same spots with a different service.

I just wanted to say the BBGeeks rock
Thanks for having this forum

Wow! Where do I start? I've had T-Mobile for alittle over 1 1/2 years now. The first phone that I got was a real pain in the butt. I was on my 4th phone in just alittle over 7 monthes into the plan. What a horrible way to be welcomed into the celluar world. Through the whole process T-Mobile was nothing but polite and helpful. Those people are awesome. My only problem with them was that if they would have sent me a NEW phone to replace the defective ones, then maybe I wouldn't have had to go through 4 phones in that 7 monthes. Other than that T-Mobile has been wonderful for me to keep in touch with my kids, and no one has to worry about using minutes because we're all T-Mobile customers!

TMobile has been more than terrific on customer service, when we've had a break or a loss over the past three years they've jumped through hoops to get us a new phone asap. While I'm at work, in the city, I can use my BB to get instant info I need (I'm a nurse) and use my medical apps which are fantastic. The speed is 3G at least 95% of the time. When I head home, 20 miles out of town, I start losing signal, and in my house itself, I can barely make a call. We've kept a hardline because we can't rely on our cells in case of an emergency. I'm not sure it's TMobile, however, because several other people complain and they are on other networks. There are just not any towers out here, I guess. Hopefully that will be remedied before too long.
The prices at TMobile can't be beat. My sister started to add lines to her plan w/ Verizon for her three kids, and when she got her final quote she nearly fainted. It was something like $380/mo for five very basic lines. We have my BB with the data plan, and four more lines with lots of minutes, unlimited texting, free nights and weekends, and other treats, and insurance on all the phones, for just over $200 a month. Beat that!

I have been with T-Mobile since 02. Started with pre-pay and now have a BB flip. They simply ROCK!!!! I have had some issues from time to time but they always, and I mean ALWAYS, pull through and treat me like I am a valued customer. My wife has bi-polar and doesn't communicate well but when she calls in they work with her and make sure all her needs and concerns are addressed and she always raves about how well she was treated.

One year my daughters phone was stolen from her school locker and the culprit downloaded over $300 worth of stuff in a week. So after faxing in the police report my account was credited $100 and the stuff they couldn't credit me for was resent to my main phone (had to complain to several managers for that). All in all I only had to cover about $100 of that little incedent.

I also had a problem with Assurion, the insurance company, when somehow they got it in their records that I got gell in the keypad of my SDA? So after speaking with 5 different supervisors in a row I called T-Moblile and explained the situation and 'as a courtesy to me' and after proper trouble shooting they sent me a replacement phone.

My mom had a problem with Verizon and threatened to switch and they told her that if she could find a better deal elsewhere she should switch so I got her a sweet deal.

The only bad part to t-mobile is the retail locations. I have found most to be about as worthless as nipples on a bull. I had to have my sim card replaced once and they not only replaced the card but switched my lines all around and my wife was getting no calls and I was getting my wifes calls. The good part to that was the store manager (who made the initial mistake) wound up giving me a $50 credit that I was able to apply to my bill.

Recenly I was offered a really sweet deal from AT&T for unlimited minutes, text and data that I almost could not pass up, yes, I was shoping around, so I called T-Mobile and although the couldn't believe the quote I got in writing they went to work and got me the hook up to keep me. I don't have unlimited minutes but I think I have plenty of minutes available.

T-Mobile does have thier issues but all in all I am a happy customer and I plan to keep my services with them as long as it is mutually beneficial.

Hope this helps.

upgraded to bb curve best move i every made with a phone. been with tmo for 4 years never had a problem with them and they have always had great coverage. BB cure and plan is the best by far way to go tmo

I have been a T-Mobile mobile phone customer for 8 years and have enjoyed the low rates and reasonable coverage.

I recently upgraded to the Blackberry Curve 8900 and a data plan. This is a non-3G capable phone so the data service was primarily the EDGE network. The performance in Minneapolis, Milwaukee, and Wilmington(NC) is extremely slow. Mobile and regular web browsing in on average 15-30 seconds to load. This a reminiscent of the dial up era when it comes to performance. T-Mobiles 3G network is limited.

If you are looking for performance, I'd look to another carrier.

i hate my blackberry because i could never find themes for it and let me tell you it sucks because i don't want to buy them because the ones you buy sucks so much

i love tmobile
i have been with it ever since i got my first phone!

I switched back from Verzion (BB Storm) to T-Mobile (BB Curve8900)and couldn't be happier! I love T-Mobile and I love my curve. of all the cell phone providers I've been with (sprint, AT&T, Verizon) T-Mobile has been the one I went back to...they have the best customer service reps when you have technical issues or just a simple question. My phone is awesome! Besides how sexy it looks, its sleek and light. The keys are easy to press for texting, emails, Instant messaging etc...the camera on this curve is clear and very honest (lol). The battery life can be a little better, but other than that I have no complaints! I am a very happy customer.

I had t-mobile for over 9 years, the customer service is great. I have 5 lines and i being wanting to get an i-phone, however checking prices, i realized what great plan i have with t-mobile and the savings is incredible. I am paying about 220.00 per month which includes a Blackberry and services plus for other lines. I have the family plan which includes unlimited text, 1800 minutes, my faves, internet,mobile to mobile, and i can set limits on text, and minutes on my phones. I know that they say that t-mobile drops signals but in my 9 years with them, that has not been a problem.

From day 1 I have had problems with T-Mobile, that have been corrected after hours on the phone. I recently upgraded 2 of the 5 phones I have to Blackberrys. My issue now is that I have a curve and a 8900. Using my Razor I used to be able to log into Yahoo IM and Aim and could send messages as standard txt messages. Now with the Black berries the only way to do that is to subscribe to the data plan at ~$25 for each phone. Not even a family plan version of this yet. So I upgraded my phones, to get a reduction for service. If I want what I already had available, I have to pay more. If I had an older blackberry there is a service that they can add to my account to give that service back to me, but guess what? It doesn't work with my new blackberries. Go figure.

I cant get Outlook to work for emails which bites. Someone at RIM must know the problem cant keep on putting it off with Apple biting at your A--

i just got my BB hooked up but my email is messing up. but everything else is fine
i like tmobile!!!!!!!!!!

T-mobile is horrible for business users or if you call on the go. I have more dropped calls from this service than any other I've used. My company pays for it so I don't have a choice. I constantly get drops when the phone is switching from one cell tower to the next when driving. T-mobile admitted to me that they have a problem with their software that switches you from tower to tower. Notice your bars going low and the call drops then immediately your bars are full. This happens all the time with them. No service at home and weak signal in Houston in many areas. Anywhere you cross beltway 8 you will always drop a call.

T-mobile sucks!

sell some free software for blackberry 8100

T-Mobile compared to AT&T, Verizon, and Sprint/Nextel, is better than all 3 of those carrier's in Customer Service, as well as Business Customer Service, no automated systems, a direct highly knowledged Rep. T-Mobile's coverage is just as good or much better than the other top 3 carrier's as there is a difference between perception and reality. Now with T-Mobile's ability to provide FULL Coverage in any home or office, anywhere nationwide, with an internet connection and wireless router, which T-Mo will provide the router, and who doesn't have internet; best part is its free, and they are the only carrier to offer voice over Wi-Fi calling on their BB's. I am on the NEW 8900 Curve II, and compared to the Bold or Storm, it is better in every way! Including Coverage and free international calling from any country back to the USA via their UMA technology built in to ALL of T-Mo's BB's. T-Mobile ranked #1 by CR survey for 2009 already, keep up the good work T-Mobile!
T-Mobile's coverage is the same if not MUCH better than the other big 3 carrier's. Anyone reading this needs to know the difference between perception and reality, T-Mobile is the ONLY wireless carrier that doesn't boast about their coverage on TV, and they don't need to either.you can go on their main website and get a true coverage map that in every instance I have used it when traveling, it under

I have been with T mobile for 7 years and used BB for most of that time, having beta tested the original RIM pager device.
The end is nigh!
The voice service coverage, lack of 3G, lack of anything apart from the current curve and irritating international voicemail pickup are driving me away.

Voice service coverage: the hotspot feature helps but they seemed to have developed this to the detriment of voice over the standard EDGE network. BB OS 4.5 is still not debugged for T-mobile and we have 5.0 come in 2009 - the folks at TM refuse to discuss.

3G: i joined T mobile for international service on data and email. This was unsurpassed but the others have caught and passed them. The lack of 3g in Japan and Korea is a gaping black hole for me.

Titanium curve 8230: I have had this for about a year. It came without any clipping device to attach to a belt. Its built for girls who are happy to keep in their hand bag - the girls in work with don't put in their handbags. Clip solutions have been disappointing. The best was a leatherette pouch with a magnetized close. That worked OK until the magnet failed (3 months) or the belt clip fractured (4-5 months). Next I tried a Speck skin that fits into a plastic belt clip. The problem with this is that any pressure on the bottom of the clip causes the blackberry to eject onto the ground. This typically occurs when you are getting into or out of a car - makes me look for my handbag ...

The titanium thing makes it tough - maybe. It bounces but gets scratched. While the titanium casing is tough, the hub around the track is not. If you drop the BB and the hub gets a crack in it you are doomed - the track ball falls out with the least provocation. Visits to 4 t-mobile stores failed to produce a fix and usually resulted in a gormless, wide-eyed look from the person on the desk. Calls to the t-mobile BB center - please give me your CC number for a $300 replacement! I am already not happy with it, i want a model that addresses some of my needs. This problem is not unique to me, 2 others in our office have had the same problem - its a DESIGN FAULT with this version of curve that has been addressed with the curve 8900 and the bold - neither available to T-mobile in North America.

Voice mail - after 4 years of trying to fix i can not access my VM from outside of North America - a VM design glitch they have been working on at T-mobile for that length of time.

Next week I get a BB bold with ATandT. We will see.

I changed from another carrier to t_mobile and I am just happy with my service now. Getting my text messages, emails and everything else for a affordable monthly rates on 3 phones has helped my budget big time!
T-Mobile You ROCK!!!!

I switched to T-mobile for the bb wi-fi ability and other fetures. I find the coverage not as good as my Nextel in the back country and they were not great there anyhow. The wi-fi helps fill that gap and if on a major highway it works fine. Also works in Canada without international plan but the roaming can add up if you leave it on all the time. I have two phones on the plan and have more fetures that I use and pay less then with nextel. I love my bb too.

I bought my blackberry 8320 curve last Xmas when they had a promo sale 1500 Whenever minutes per month 39.99 blackberry add on for 19.99 $59.98 a month now that's an awesome deal.
If anyone is look to buy a BB I would see if they have the same deal this hoilday season.

I luv t-mobile espacialy the unlimted. I have a sidekick LX and I luv texting on it.

I've been with tmobile for 3yrs now and I love it.I have 5 lines and 2 are blackberry phones with unlimited bb features.It is awesome and the applications I've added are the BOMB!I don't know how anyone can go without a bb!Myfaves,unlimited txt,3000 minutes,Ins.bb add on feature ROCKS!Can't wait to see the bb flip.Nothin beats the curve though.....

Been with T-Mobile 7 years. Their Customer service is great and it is what kept me here. They are always last to get the latest and greatest so if you are a gadget geek and like the newest there is this aint the place for you. The situation with the BB OS 4.5 is a joke. No one knows anything. AT&T releasing this week, all over Europe all ready released. Call T-Mobile all you will get is DUH!!!

I have verizon now and am considering switching to t-mobile since they have a great bb selection and the plans are so much cheaper. Does anyone know how service is in the philadelphia area? I've heard mixed responses about t-mobiles coverage....

I love t-mobile ... except for when I am at home. Because I live in the country I barely get 3 bars. Its either 1 or 2. When im in the city its 3 or 4. but there is no t-mobile providers anywhere in my very small retarded lame ass city at all. When I'm In bigger cities like new orleans I get the max coverage. I'm thinking about moving that way anyway. :) Other thing that sucks is the use them or loose them thing with the minutes. I got the 600 min with the free nights and weekends. I don't even use all the 600 min. I wanted to downgrade to 300min a month, but they told me I would loose the free nights and only have free weekends. So that blows. I mainly text. I have the unlimited text. I pay 61.00 a month. for 600min and unlimited text. free nights and weekends. and the taxes and fees and whatnot. But I still love t-mobile even tho Im kinda getting a lil ripped off.

I Switched to T-Mobile when I needed an extra line for my daughter. With Verizon, I would be paying over $130/month for two lines. Also, Verizon does not have the Blackberry Selection that T-Mobile has. Now I pay under $100/month for two phone lines and unlimited internet and email on my new Blackberry Curve. I have had no problem with coverage so far. Honestly, I was skeptical at first to swith over to T-Mobile, but I am glad I did. I get better service, the same coverage, but a cheaper phone bill with 2 lines with t-mobile, than with 1 line with Verizon. Also, the My 5 Favs is AWESOME!

I've had T-Mobile for 2 years now and recently upgraded to the Blackberry curve. I am very happy with them and will continue to be a customer of theres, Customer service is almost always the best, only real complaint I've had with them is they keep pushing the 3g network back so it seems like it will never come out. but with the blackberry that isn't to big of a deal anyway.

I upgraded to the blackberry curve and I have been impressed by t-mobile service and the BB data plans are not that bad.
Way to go t-mobile

I love T-Mobile in all honesty. The unlimited plan rocks and while I would complain about them charging me for international text messages when I have an "unlimited text messaging" plan, it is the only complaint I'd ever be able to come up with. I had the 8700. Customer support was great and the online account management was beyond easy. I had great coverage, even during my trips to Canada and Europe.

I upgraded to the Blackberry Curve. It has been a great move for me. I had trouble getting a good signal at my office. But with the WIFI Hotspot@Home I can get calls while in the office via WIFI from my office. When I leave the office, it automatically changes over to t-moblie cell service. I also use no airtime if I start the call at my office & continue the conversation on the road. It is great! I also love the blackberry phone & plan with unlimited email & internet browsing.

A few months ago I upgraded my phone to a BlackBerry with T-Mobile. It is one of the best moves I have ever made for my business. I can get my email on the go, talk to clients and just about anything else I need while away from my computer.

It was only $19.99 to add BlackBerry service. At the time of upgrading T-Mobile offered a $50 rebate which was also nice.

The process was easy peasy. I was able to order my new phone right online and I received it in five days. It was easy to set up and customer service was helpful when I called to add on internet service.

When filling out the rebate form online it said it would take 4-6 weeks to arrive but it was here in just under 2 weeks.

All in all, I am thrilled with my new BlackBerry and my service with T-Mobile.