BB Geeks

well my bill was supposed to be 80 but ended up paying 130 a month and i still dont know why plus they charged me 100 for going over data plan by a bit.. and what made me mad was it was already on my next month i didnt even use any data yet anyways 230 for this month im just gonna cancel if you are thinking about choosing rogers... good luck

Disappointed Rogers User
I purchased a BB Storm 9530 from a friend payed good money for it but to my disappointment Rogers does not offer data plan due to the phone not being a rogers phone i am using the phone as a pay as i go...if i can use this phone with Rogers sim card why can`t i use this phone on a pay as i use data plan that they offer for BBs $2.00 a day for 24 hours or $7.00 a week unlimited use..
I just don`t understand whats the big difference that its not a Rogers phone..
Does anyone Know what how i can get internet service on this BB storm?

I have the blackberry edge, with rogers. When l bought the phone it was an upgrade and the sales person said this phone came with all these features and would cost me less then my other phone....got my first bill $500 dollars....got my second bill $475...so I called to get this rectified to find out everything the person had told me came with this phone wasn't true. Now I did get credited a lot of my money back and the csr didn't even question me (I had proof though). Where l work, my coworkers get service everywhere with there bell and telus phones as where I basically have to go outside to get a signal with my rogers phone

Horrible service, I would not reccomend Rogers to anyone.

Their customer service is horrible, they don't stand behind their products at all. I have had huge problems with my cell phone and every time I called all they wanted to do was "re-boot' my network...it didn't work the last five times you tried it, it isn't going to work this time either!!

Rogers phone service really sucks in different ways. The phone receiving is terrible and the phone messages tend to get delayed after couple days. I have the basic plan and I only use less than 30 min/week and my bill usually comes to $60-80. In addition, it's really not good for realtime and immediate communication, especially for business.

Above all that, the early cancellation fee is way, way too much for a middle-class citizen...
If not for job relocation out of country, in this economic depression, I would not be terminating the phone service. I've tried to make arrangement if I could pay off in a few months but it got denied. Just be aware! They are strictly business and money-suckers and they want the money, better now.

There, I warn you!

can i install rogers wireless theme in 8900 , it t mobile phone ,but i like rogers theme , plz help or give a link to download it

If you want better customer service, when the computer asks you what you want, say CANCEL MY SERVICE. This will direct you to Customer retention, they have all the deals and credits to keep you as a customer. dialling *611 is a complete waste of time.

Love hate relationship. Overpriced but good coverage and reliable service. Thinking of changing over to someone else, but really who can I switch to?

Worst customer service I have ever seen. No accountability.

It has been my experience that Rogers CS and tech support are seriously under-trained. I have had to repeatedly instruct them regarding both their plans and phones' capabilities. On the plus side, they seem genuinely eager to solve issues, and learn from their customers. They do have "rules" which often tie their hands, but if you get through to their retention department, they seem to know some "loopholes" that can fix billing issues.

i have been with rogers for more then 5 year...i run my own company... i have be paying them more then $500 every month on my cell phone my son call them more thne 10 times to change the plan we finally had break through after 10 months and called more thne 8 times and talk to rep 4 times... then screwed it up 5 times... i finlly wann to cncl the line and go with bell thne i found out the they had me resign the contract without telling when i change my plan.... nothing else but i had truble....
please stay awy from them

well it looks like this article will have to be updated... Rogers will no longer offer free received text messages if you don't have a texting plan with them, and will charge 15 cents for every one received

my data plan is only 25 bucks and comes with 500mb, is it a new promotion? or im just lucky 0.o

Cell phone service in Canada is a joke compared to even 3rd world countries. Data is outrageously expensive, customer service is almost non existent and there doesn't look like much hope of change. More competition needed.

Rogers is ok if you don't need a data/smart phone. I went to Telus and got unlimited data+email+text for 30$ and 250 daytime +free nights @ 6, weekends, and call id+vm + 3way/call waiting.

That is an employee (corporate employee) plan which you should all have access to through your employer .

Rogers just sucks for data.

Okay people I have some good news... if you have a Blackberry through Rogers and call them and ask for the 6GB dataplan for the iPhone on your Blackberry they will give it to you. 6GB for $30/month. Only good for a limited time... I think the end of the month.

Terrible,

Overbilled by 2-500 per month for 3 months, argued with CRS regarding plans and data, and to top it off they add your account to your credit file as a revolving account ( think credit card ) what a joke.

Canada has a serous lack of competition between mobile providers. At least bell is honest and consistent with their billing. No suprises

Rogers is the ONLY gsm provider in Canada... and they know it, hence the over-priced plan and close to unusable data plan

Rogers used to be great but as time pass by, they got greedy. Within the last 7 years or so, they manage to blind customer with their hidden fees and over-priced plan

I'll give this a careful look before getting into Rogers if I were you

PROS: service works great, much better than other providers IMHO
CONS: continually over bills me, over $200 in the last two months. General confusion by sales reps when it comes to data plans.

They are more than willing to credit my account for billing errors, but no further compensation is given... I tried. Any suggestions on how I can get something out of these people?

Rogers has recently updated all of their data plans, and while it is true that you will get bounced around with reps before you get the right one, this is easily corrected by navigating their IVR system correctly, I dunno about Bink, but when I call I never get a regular cust care rep, I always get blackberry support, which I prefer anyways due to the fact they know what I'm talking about, Rogers has been nothing but nice to me, they do require a little pushing to get what you want, but in the end if what your asking for is fair for both sides, you will get what you want...I got my curve launch day based at $349.99 for $100, recently mt girlfriends Pearl started acting weird, trackball not responding, this was an AT&T Unlocked pearl so no warranty through rogers, with a lil pushing I was able to get them to send me a new Pearl for $50, no contract extension, no upgrade fee (normally $35)..aside from the occasional billing error, which is ALWAYS corrected and their HIGH priced data plans (I pay $90 for 350AT/Unlim NW/Unlim MTM/Unlim Txt and 25MB of data) I have had no problems with Rogers, like I say they sometimes just need a ll push to give you want you want..ie..threaten to cancel lol

Rogers has disapointed me since setting up two BB devices - a Curve and a Pearl.

(1) The Customer Service/Billing Dept. is under -trained. I am routinely routed to technical support by billing reps who "have been instructed that all Blackberry calls should go to BB support." This is of course very wrong and I get bounced around to 2-3 reps. For the 1st 5 months I have had to call in and have them correct over billing to my Pearl data plan. Apparantly this was a result of the multiple package codes for the same data plans (Rogers had to keep uping the MBs to keep pace with Telus's plans.) Next they accidently suspended my data plan (thus my service) on my Curve when I adjusted my plan after finding out about the MBs be up'd accross the board. (Note: Rogers of course does not automatically upgrade your plan unless you request it ... tough to do if Rogers does not communicate this to anyone.)

(2) Devices - The Pearl has worked well and I have had no issues. The Curve on the other hand is annoying. I have had to do a hard reboot (remove the battery!) quite a few times after loosing browser service. I have also had to apply a patch to get my meeting reminders to work - which still has not fixed the problem.

(3) Sales - I was more than a little peeved when the 8310 came out with GPS and no calendar issues 2 months after I bought the 8300 - for the same price.

Final thoughts: I left Bell Mobility because their customer service is attrocious. (Does Bell ever make a mistake?) Rogers gets the nod simply because they will credit my account after I have wasted countless hours on the phone with them. Bell never admist error or compensates customers. Basically, Rogers has little to be proud of in my opinion, but hey they gave me an $80 dollar credit.

I must admit that I'd rate them even lower compared to American providers. Cell phone service is SO much more expensive in Canada than in the US. But, I need my blackberry, so, of the Canadian companies, I chose Rogers. I got a new 8800 and while it seems like I have to pay for every little thing and there are no unlimited plans, for a Canadian provider, they seem to be decent. I've got really good coverage, inbound SMS is free and customer support has been very helpful when needed. They get four stars though because twice now I have had to call to have a problem fixed and upon hanging up the phone on both occasions, I lost my "Edge" symbol and as a result, messenger and email. It has been fixed upon calling BACK in, but still, it was annoying to have had it happen in the first place. I definitely don't regret my decision to go with Rogers though.