Bell Canada BlackBerry Service

Editorial Rating

Overview:

Bell Canada is the largest communications business in Canada, and has been around for 127 years. It is named after Alexander Graham Bell, who invented the telephone. Bell offers wireless, residential, business and enterprise communication solutions.

Pros:
Bell has several choices for data plans, including email, Internet and voice options. You get unlimited voice minutes on many plans and with two of the plans, you get long distance minutes, as well. If you know exactly what you’re going to be using your BlackBerry for, you can pick a plan that will have the features you want without charging you for the ones you don’t want. You can also choose how much data you think you’ll use, depending on the plan.

Cons: The smartphones plans are a bit confusing in what they provide to BlackBerry users. BlackBerry users also don't get access to the unlimited Facebook, Twitter, and MySpace that come with the smartphone plans.

Detailed Provider Information:

Voice Plan Options: Bell has two 40 dollar plans that are for BlackBerry only. The first has 150 minutes plus unlimited Twitter, Facebook, MySpace, and instant messaging. The second has 150 minutes plus unlimited personal email and instant messaging. There are also general smartphone plans. They all include the choice among one of the following features: Unlimited Bell-to-Bell, double anytime minutes, unlimited messaging, unlimited nationwide talk and text to 5 numbers, or unlimited nights and weekends starting at 5 p.m. The 50 dollar plan includes 200 minutes and 500MB of data; the 65 dollar plan includes 300 minutes and 1GB of data; the 80 dollar plan includes 450 minutes and 2GB of data; and the 100 dollar plan includes 550 minutes, 3GB of data, and unlimited messaging.

Data Options:
All of the BlackBerry and smartphone plans come with a set amount of data. Additional data costs 5 cents per MB. 

Messaging Options:
Email is included in all data plans except the first BlackBerry plan. The option for unlimited messaging is available with smartphone plans. For those who don't choose it, there is a 15 dollar bundle that includes 500 sent text messages and unlimited received messages, and a 20 dollar plan that includes unlimited incoming and outgoing messages. A la carte text messages are 15 cents each

Customer Service:
Bell offers phone and email support for its customers. As well, you can access their online knowledge base which answers questions on whatever you want to know. You can also do things like check your recent payment online and adjust your services.

Contract: Bell has a standard three-year contract that provides the largest phone subsidy. Two-year, one-year, and no-term deals are also available, but the phone becomes considerably more expensive. 

Messaging:
Text messages are $0.15 each if you don’t have this feature added.

International Calling and Messaging: Charges per call will vary on the country that you use your phone in. They will also vary depending on if you use an analog or a CDMA connection. In-country calls and incoming calls internationally are approximately $1.80 per minute on the analog network, and $0.99 on the CDMA.

Roaming Charges:
Roaming charges apply outside of your calling area.

Activation Fee:
All of Bell’s plans include a one-time activation fee of $35.

Additional Features: Depending on your plan, you can get extra features like voice mail, extra minutes, detailed billing, national mobile to mobile, roadside assistance, and more.

Insurance:
See Terms and Conditions.

Phones:
Bell offers the BlackBerry Bold 9780. With many models to choose from, you might have trouble figuring out your favorite BlackBerry to use.

Some Additional BlackBerry Models Available:
BlackBerry Style 9670
BlackBerry Torch 9800
BlackBerry Bold 9700
BlackBerry Pearl 3G

Coverage Map:
The Bell coverage map can be found here.

1 Martin January 4th, 2012 at 9:42 am

I've never been more taken advantage of, ripped off or held hostage by any company than Bell. They will never see my business again!

Ordered a bell business internet line-- agreed to a contract that required me to commit to 12 months of service otherwise face an 'early cancellation penalty' --fine.

After 2.5 years of no issues and on-time payments, I no longer required the service and phoned to cancel. I was informed that I am only able to cancel within 30 days of the anniversary of the contract, regardless that I have already fulfilled the 12 month commitment. In fact, that commitment is automatically renewed, unless I cancel within that 30 day window every year.

I swallowed that pill and waited 6 more months; continuing to pay for internet that I didn't require just to avoid paying the exorbitant penalty. Finally the anniversary date arrived and I phoned on Jan 2 to cancel --closed! Waited until the next day (business day for all businesses) --Bell Business Services are still closed!

Called on the 3rd day and at long last got through. Explained the ordeal to the rep who had the audacity to ask if I'd care to subscribe to any other Bell services (who trains these people?). I was kept on hold, with the intermittent 'we'll just be a few moments longer' for THIRTY minutes before the cancellation was processed.

The final, and perhaps lowest, turn: After all this, I was informed that the cancellation would take 30 days, so I would still be charged for another months service!

What a despicable way to do business. As I said, I've never felt more taken advantage of by a company in all my decades of dealing with thousands large and small businesses!

Good riddance to Bell!

2 Arngrim November 14th, 2011 at 23:20 pm

Bell is fine but I'm over RIM and BlackBerry. So going to an iPhone at contract renewal. Too many RIM outages and the apps never improved. Bye bye BlackBerry!

3 LSH November 6th, 2011 at 23:28 pm

Everyone, don’t bitch to the carrier as they do not care. Bitch to the CRTC. I mean inundate them with complaints about how unfair Canadian carriers are. If everyone with a complaint did this, they would have to take action.

4 karny August 22nd, 2011 at 22:59 pm

bell does suck my blackberry turned white screen the second month i got it and they refuse to do anything to the phone sicnce the assume water is responsible when no where near was this blackberry to water and they dont want to do anything about it and now i have no phone and paying 45 bucks monthly for no reason until i buy another blackberry for full price. i think rodgers would be way better cus im paying over 300 hundred dollors of bell costs easch month and they cant even get me a new phone

5 Tammie May 8th, 2011 at 11:32 am

Bell is terrible, currently looking to switch us all (5) over to another carrier. They simply don't care at all. Every month our bill comes in wrong. I have to waste an hour call to get it sorted out. Never again!

6 Wayne March 28th, 2011 at 22:40 pm

Recently converted from Rogers to Bell due to coverage in my new home area. Being a former wireless sales rep for 8 years(carrier agnostic) and also previously working for RIM, I must say I am quite disappointed in Bell.
1. The BIS service through Bell is way slower than Rogers. I use a Hotmail account and on Rogers it was pretty much instantaneous...on Bell, it usually takes up to 15 minutes to receive the email and I usually receive a few at a time, like they were queued. Bell Tech keeps telling me to do a hard reset, I think my battery cover is worn out. Annoying
2. Bell Tech support is useless and obviously not up to date on technology, they keep referring me back to customer service.
3. That customer service closes at not sure what time, but I think it is 10pm EST where as Rogers is 24/7.
4. The Bell Self-Serve platform is terrible in comparison to Rogers. Rogers has a My Account app that is current and allows you to actually update things like My5 and see your up to date data and voice usage, where as Bell you have to go to a PC unless you want to use your device's browser to navigate to their website.

About the only Pro is the reception I am getting in my area. Unfortunately it's a pocket that does not have good Rogers reception. I feel like I majorly downgraded switching to Bell.

In my opinion, Rogers has Bell beat hands down, way more progressive.

Rogers Rogers Rogers (if you are considering BB)

7 Melissa October 26th, 2010 at 17:55 pm

Bell, along with every other phone company is crap. The only reason My hubby and i use them is they have cheaper phones and we can repair them ourselves. ebay sells screens and batteries and tools etc. for bb for super cheap and its really simple to repair them...since bell says they cannot repair damaged screens for curve phones, you have to pay for an entire new phone, which is retarded...i recommend getting your parts off ebay rather than sending them away, having bell chage you an incredible rate, taking months to repair, losing your phones and being overall no help what-so-ever

8 Cjay27 October 21st, 2010 at 4:16 am

Bell's Curve 8530 is engineered to prioritize Data over wifi. It randomly jumps to data and drops wifi. This incurring charges and overages when streaming media or using wifi a lot.

9 Tima October 7th, 2010 at 12:44 pm

I had a Blackberry Pearl & Curve with Rogers since they were manufacturered and never had any issues. My Bell Blackberry Pearl and service has not been working since service started in March 09. Finally after 1.5 yrs of tech's giving advice how to fix it 1 smart Tech looked at my history and said it was a software problem and phone needs to be sent in for repair. It went in for repair and 1.5 mths later no ones seems to know where it is. I spoke to a supervisor today and he states that "We don't guarantee service" so I asked him what did I pay over $200/th for the last 1.5 yrs for. Well I have been told my blackberry has been repaired & i can pick up today. I hope it works but really ticked that they don't care about their service or phones sold. He just told me my issue is with Blackberry not them. Well this is all why Bell got the Worse Cell Phone Service Award in Canada. They don't care since people still keep buying! Once Rogers fixes there Northern service I will be back with them!!!!

10 Randy September 15th, 2010 at 3:10 am

My bills for July and August were both in excess of 750 dollars. Bell customer service attempted to optimize my plan after July's bill. I ended up with fewer features and a larger bill in August.
I spilled coffee on my BB today. I went into see the "authorized" Bell distributor at Cox TV in Saint John, NB. There response was no we cannot loan you a phone and no we can't rent you a phone. We will send it away at a minimun charge of 30 dollars and it will be at lease 10 days.

I have been with Bell/Aliant for over 17 years. I think it is time for a change.

11 jason August 8th, 2010 at 14:19 pm

hey dave will you please tel me the voice plan i want that touch screen phone kindly contact me i love bell .

12 DAVE August 8th, 2010 at 14:17 pm

well bell is very good company .now they are launching free touch screen phone on very offordable voice plan
u just have to pay $25 and you can get many fearture if some one is intreasted then tell me .I will send the phone to youe door step

13 alex July 5th, 2010 at 17:25 pm

bell got the worst costomer service ever
! my i got a phone from them 3 months ago and i havent had nothing but problems with it . the screen gave out on it for no reason the phone has never been dropped or wet and they are trying to tell me its my fault the screen gave out. anyone with the same problem ?
thanks.

14 Leon86 July 5th, 2010 at 9:11 am

I don't know if they are available on Sasktel as I am in Ontario, but I would recommend a Bell Turbo Hub for anyone that needs Internet in an area not serviced by High-Speed Internet. It's the same concept as a Bell Turbo Stick (gets Internet from the cell towers,) only it acts as a wireless router as well, so you can have multiple computers online. Anywhere a Bell cell phone works, the Bell Turbo Hubs will work. And the plans for the Turbo Hub are so much better than the plans for the Turbo Sticks, FYI. I got a Hub for my cottage and it's great! I only get normally 1 bar on my cell in one room at the cottage, so I put the hub in that window and the Internet is fast! A lot faster than I was expecting. And they give you 15 days to try it out before they lock you into your contract if you choose that route to get it. So check it out if you have no other options where you live.

15 Joni Adamcewicz June 27th, 2010 at 22:27 pm

I am with Bell Expressvu and Telephone. I would like to access the Internet. I have a Blackberry through Sasktel.
Last summer, I lost my Dial-Up because of lightning but I still have High Speed in the cities.

16 LC June 20th, 2010 at 11:13 am

I have a Blackberry and my plan is with Bell. I too had problems with my phone and Bell refused to do anything. The people I talked to on the phone and the people at the actual store were horrible. I would think that someone who is paying 100bucks a month for something should be treated better. I would never ever ever ever recommend Bell! Oh yeah as per an earlier post that said never take no for an answer I tried that trust me.

17 Alicia June 16th, 2010 at 12:14 pm

I have a blackberry bold and a plan with Bell. I'm quite disappointed that in order to use my Blackberry Messager outside of Canada I have to pay for extra data, roaming, etc. I thought the whole idea of BBM was to use it anywhere in the world with no additional fees?
Also, my blackberry has the WIFI capability so if I can find an outside WIFI connection I'm not supposed to be charged for that usage, however Bell continues to charge me and when I call up to inquire they say that the connection must have dropped so in order to continue my connection I would have to pay for them to provide service. I told them I don't care if my WIFI connection is interrupted; I would rather loose my connection than be randomly charged God knows what for that time. They don't seem to be able to rectify this situation.
If anyone out there is considering Bell Mobility for their Blackberry - rethink this decision - you will be disappointed.

18 Shawn May 22nd, 2010 at 15:12 pm

I posted here back in 2008 about my Bell Mobility account and promotions, and just wanted to update as to some recent changes to my plan for anyone that is interested.

I recently upgraded my Blackberry Pearl 8130 to the new BlackBerry Bold 9700. Hardware upgrades always freak me out because something always goes wrong.

Because I am Bell-savvy, I decided to call customer service and get to 'Loyalty' specifically to hash out a new deal for my new contract. I still had over a year left on my 3-year contract but I was already eligible for the maximum upgrade of $200 upon a new contract signing, so why not do it.

Before signing the contract, my promotions were:
- Free Detailed Billing
- Free Bell Mobile-2-Mobile
- 500 Free Canadian Long Distance Mins
- Free Early Evenings starting at 6pm
- 50 Free Daytime mins

So Loyalty/Retention offered to carry over all my promotions except they 'couldn't' carry over my Free Bell Mobile-2-Mobile. I told him that I refuse to get less than what I had before, especially because I was going to have to pay $15 to upgrade my phone. It would have been $50 ($15 in store and $35 on my bill) but $35 of it got covered by the Retention agent I re-signed my contract with. That was the only screw up. It appeared on my Bill and then upon calling in again, Customer Service refused to credit the $35. After becoming slightly irate (lol) they credited the $35, two months later. So because of losing Mobile-2-Mobile, they gave me 150 more Daytime Minutes and switched me to a slightly more expensive and better plan but with no System Access Fee, which ultimately made my bill go down by $2.40/month.

My Free 500 Canadian Long Distance Minutes were set to expire a few months after this new contract signing, so I pleaded with the Retention agent to change its expiry to the end of this contract. He said he was unable to do it but I kept pressing the issue. He ended up placing me on hold and coming back saying that he extended the minutes to the end of the contract. Which he actually did, I was able to see the new expiry date on the printout when I got my phone at the store. Beautiful! Never take no for an answer!

So all was well and the contract was re-signed. Like I said, the only mishap was the $35 Hardware Upgrade Charge on my bill but I got it taken care of. I also called in a few months after the re-signing and complained that I was spending too much on my bill (which is such a lie, my bill is already cheap for a Blackberry in Canada!) and they gave me 10% off my rate plan (which works out to $5/month) until the end of my contract! Anywhere I can save a few bucks, I'm all for it.

After it was all said and done, here is my final plan & promotions:

- Smartphone Combo BlackBerry Fab Five $50 (10% OFF)
Includes:
*100 Daytime Minutes
*3-Way Calling
*Call Waiting
*Call Forwarding
*500 MB Data
*Unlimited local evenings & weekends at 9PM
*Unlimited long distance calls/texts to and from five numbers

- Smartphone Bundle $20
Includes:
* Call Display
*Message Center (Voicemail)
*Media Pack
* Unlimited Sent and Received Text Messages

- 500 Free Canadian Long Distance Minutes
- Free Detailed Billing
- Free Early Evenings starting at 6PM
- 150 Bonus Daytime Minutes

$45 for my Rate Plan, $20 for my Bundle and $2 Paper Billing Fee = $67+tax = $75.71 for the next three years. For all that I get, I'm a happy camper and I never pay overages on anything! Thank you Bell, you've got me for another 3 years with this deal!

I hope this long response was helpful to someone. If you take anything from my posts, take the knowledge that you do have the upper hand when re-signing contracts. Someday you could have a sweet plan like mine too! Happy celling!

^.^

19 Chris May 18th, 2010 at 5:47 am

I think I found the BEST internet provider
http://bestinternetcanada.blogspot.com/

Has anyone used them ?

20 Amy Cleary April 4th, 2010 at 17:27 pm

Telus ripped me off. They screwed me and my boyfriend over. So we went to Bell and got our phones through them. Everytime I call Bell for something, and explain, they know exactly what I am talking about and fix it in less then 5 minutes.

They gave us great advice on picking our blackberry's and bell doesn't make you afraid to call them.

Bell gives us honesty and that is something i'm proud of.

21 Foe April 1st, 2010 at 16:01 pm

Switch over from Rogers cuz they were taking forever to fix my phone. Sweet deal too. 600 shared minutes, early evenings, no access fee, voicemail, caller id = $60/month. No data plan though. I used a bit of data when I first got the phone. Now just waiting to see if I get hosed on my first bill.

22 Rob March 8th, 2010 at 16:43 pm

I've been with BELL for the last 12 yrs. I have ALL my services with BEll and have never had any issues with their customer service. Plans are WAY WAY better then those from Rogers, no comparison.
I WAS a Rogers customer and their billing, customer service and Retention dept have to be the WORSTY EVER.
MAY THEY ROT IN HELL. STAY AWAY NOTHING BUT A BUNCH OF VULTURES!!!!!

23 Niki February 17th, 2010 at 13:49 pm

My husband and I have been with Bell for a few years, and we recently upgraded our phones to BlackBerrys and our service plan to include a data plan. On November 11th, 2009 I purchased a BlackBerry Curve 8330 from Bell, along with a Smart Phone Care Warranty plan. At the end to Janunary 2010, my BB stopped charging. I brought it to a Bell service centre, and they replaced the battery. Unfortunately, this did not solve the problem. Although I was able to charge my BB using my computer, no wall charger would work, nor would my car charger. After another trip back to the Bell service centre, it was concluded to be a manufactures defect. I was given instructions to call the company responsible for the Smart Phone Care in order to start a claim for a replacement phone. When I did this, I was told that because my phone is only a few months old, it is still under manufactures warranty, therefore I have to contact Bell to replace it. Bell refuses to replace the phone. They want to send it in for repair, which could take up to 6 weeks. In the meantime, if I want to use the services I am paying for, I have to get a loaner BB, for a $250 deposit. The service centre claims their hands are tied, the customer service people don't know the policies in place for the stores, and the executive office will not return my calls. Eventually, I was told by someone in Technical Solutions that it is a BlackBerry/RIM policy that states that the phones go in for repair, and Bell has nothing to do with it. However, after making a few calls to other carriers, I found out that virtually all of them will replace your phone, no questions asked. Bell does not suppourt their customers, nor do they stand behind the products they sell. If you want a guarantee that your phone will be replaced if something goes wrong with it, do not choose Bell as your provider. I now have a phone that I can't use, but they are still charging me every month for my service, and they refuse to credit my account.

24 tan December 31st, 2009 at 6:55 am

im pretty happy to use bell service plus i ve got a good plan as well i have 250 daytime mintues with unlimited incoming calls and unlimited evenings from 6 to 7am and weekends, unlimited text, voice mail, caller id, call waiting and unlimited emails for only $41.81 a month.

25 SandraJ November 10th, 2009 at 9:27 am

I went with the unlimited data plan for $30 on top of my cellphone plan and I'm glad I did. Bell reps tried to tell me that I'll never use 4MB, etc but I keep all my biz docs on my BB as PDFs and a few are over 1MB in size! I'm enjoying using the Tour (first BB) and I'm very happy with my plan. I went over my daytime minutes but was happy to pay for that usage because it was incurred by a $$$ deal. I get 250 daytime, free evening starts at 6, plus weekends, free unlimited txting and free roaming in Canada. Happy so far.

26 jared October 28th, 2009 at 21:22 pm

your review on bell is not correct at all.. in the cons section you say theres no unlimited internet. i have unlimited internet on my blackberry and previous to my blackberry i had unlimited internet on my regular phone.

27 Lesia September 7th, 2009 at 23:47 pm

Alot Of The Information That They Even Place On This Site About Bell Is Wrong. There is unlimited data plans i currently have them, if you go over your minutes its 35cents a minute, data over charged usage is 8$MB at 0.03 cents pay per use. There is also no roaming in Canada your phone service will continue to work and any area you go to will be a local call for you however if you recieve any type of incoming call that becomes long distance, roaming applies in the states, and closer to the border.

Despite all this i have been with bell since i have been 15, of course i have my turn of issues but what phone company dont you have issues with. I do work for Solo Mobile , Bell Canada's affiliation that doesnt charge the little fees that bell does, they still use the same technical support and service towers, however obviously the smaller the company the better the chance of getting through to customer service however despite their great points they have limited handsets. They are getting better though.

Ps. The person whom wanted texting to Bell for The USA. Two Things, you should convert to Solo For 100 Minutes Evenings at 7pm/unlimited texting and without your fees its the same 25$. And it should be included in your unlimited texting canada/usa, international messages cost 15 cents a text.

I have had all my issues with bell but i just find it that i didnt have the right plan for me, and it costed me a fortune, until they came out with Fab 5. Where i could call my long distance numbers for free, now that i have moved cities i no longer need that plan as the numbers i was calling in my fab 5 are now local numbers. however i find thats the issue with most people they cant find the plan for them or they are overtaken by how nice the phone is and sign up because they want the phone. you cant sign up with rogers want the bold, then decide to complain oh i friggen hate them lol. That doesnt make sense you knew what you were getting into them. Do you research before you go to sign at 3 year!!

28 Rebecca July 9th, 2009 at 21:07 pm

I actually work for Bell in Customer Service and there are plans that do have unlimited data as well as Blackberry Voice/Data combo plans and Blackberry Smart Bundles. If you are a student, I recommend Fab Ten Blackberry price plan.

I've had a Bell phone for years and now that I see all the different price plans, bundles, and features, I don't find the service that bad. Yes, it can get expensive and there's a lot of prices I don't agree with but I deal with more happy customers daily than I do unhappy ones so we can't be too bad!

29 Joanne June 17th, 2009 at 14:53 pm

my plan for 55$ a month:

Free weekends and night after 6
only 100 minutes a month
unlimited text messaging

Thats about all the perks Im getting.
P.S. does anyone know how much it costs per text to the U.S.A with Bell?

30 PP June 9th, 2009 at 22:48 pm

came from rogers... very very very poor service got hung up few times for same issue... now been with bell from almost an year... love the service talk to Rep 3 times... waitted no longer then 45 sec... they resolve the issue everytime within 7 to 8 min... no waste of time.. they made one error when they said they with waive activation charges .. they did not i called them they said "sorry it is our fault and it will be resolved right away and next invoice will reflect updated balance"... gave me updated balance...problem solved with in 3 min... no argument nothing... i was surprized no only that.. this was first time where some cell phone company in canada accepted their mistake.. Rogers(fido)never did that.. even tho they billed me for all my air time for the first 3 months when they said if i sign up for 3 years they will give me for free... never going back to rogers... bell is the best.... and cares for their client... i rather spend little more but get honest ppl who is not gonna give me fonny charges...

31 Ragna May 28th, 2009 at 20:59 pm

I hate Bell. I signed a 3 year contract with them 10 or so years ago. Now that I am moving, they were charging a $120 moving fee and I decided to go to cogeco which is cheaper and doesn't charge that. I found out by total accident, when canceling my Bell line, that the contract automatically renews itself so I was in the middle of another 3 year contract and it would cost me around $600 to get out! Thievery and slavery.

32 D. R. (Doug) Beck May 1st, 2009 at 6:34 am

I have been with Aliant (now Bell) for many years.This month I switched to a BlackBerry. The folk at Bell have been fantastic.Great plan, Great help, Great company

33 Emmanuel March 3rd, 2009 at 3:49 am

This is a great service which my uncle has been using for a longtime now.

34 mobiuscom February 16th, 2009 at 0:56 am

have to agree that bells main issue is their billing dept. my first bill was for $1650 (a minor $1500 error on their behalf). since then i do not have automatic payments with bell (i simply dont trust them to be correct) and am glad that i dont. every single time i make a change or add a feature there is some sort of major billing issue. i have a corporate account and am so throughly unimpressed with the constant errors with billing its giving me real thoughts about switching carriers. i just upgraded to the bb storm and was double billed on the last invoice. aprox $150/mo extra in Jan! thought my corporate discount was a super deal, but now im not too sure. i am too busy to harass bell into giving me a correct bill and have simply chosen to pick my battles in the past and let the small errors go. but c'mon bell ... your service is otherwise amazing and i couldnt be happier with your customer service (i know they are trying); just charge me the correct amount. aaarrrgghh....

35 maybetomorrow January 30th, 2009 at 23:33 pm

well i love bell and their billing department is so helpful and amazing

36 Sandro Benitez January 21st, 2009 at 21:22 pm

I am the President/CEO of a International company in Canada we tried to save money (keep in mind we had a business group account) the first phones that came out from Telus (Mike Network) we purchased 110 phones (that did not work) in some areas went to Rogers and there service was not good (phones used to cut out) .

We are now with Bell Mobility we have 750 phones with them and 135 blackberry phones... sometimes trying to save money in the end cost you more money.. Bell Mobility is our partners in communication in Canada

37 John_In_Edmonton December 18th, 2008 at 11:24 am

I've been a Bell customer for 8 years. Like all Canadian carriers, they have massive amounts of problems. But all Canadian carriers have problems.

Bell's issue is their billing department. It's lousy. Terrible. Embarrassing, really.

Here's a story.

I had an aircard with Bell. I paid extra to get their "unlimited access". I don't use it a lot, but when I do I really do. 1 month I went over the allowable usage. I don't know what that limit is, because I thought the word "unlimited" means something. So the billing department turned my aircard off. I give them more than $1,000 a month between 4 accounts, and they turned it off because I went over 1 month in the past 3 years. It's now with Rogers.

Every month they bill directly to my VISA, on the 15th. But if my bill isn't paid by the 10th, they hit me with a late fee and will turn off my phone if the bill exceeds $500. My bills are always over $1,000. Do the math...

But Bell has some good stuff too. Great coverage in Alberta, and the tech support is really very excellent. Last night I took my 8330 in to the store to ask about a rattling (that is admittedly probably my fault). They're just mailing me a new phone; no questions & no problems. That's awesome.

But remember the billing department is a joke. And it's not a funny joke.

38 John December 16th, 2008 at 13:29 pm

I have been with Bell for 15 years and can say that I have had problems in the past but over the last two years they have been great. The only problem I have right now with them is that I am not able to get the $30/mo unlimited plan because I share my plan with my wife and daughter. Even though they do not use the data plan I am forced to buy the 8 Mb plan for $40.00. Does anyone have any other sugestions on what I could do.

Thanks in advance

39 Shawn December 13th, 2008 at 21:27 pm

I have had several consecutive contracts with Bell Mobility and would never leave them. I have worked for Rogers' call centers and they are scam-artists. Bell has bent over backwards for me since day one. They have given me many promotions that all get renewed every time I renew my contract. Loves it!

So far I've accumulated these great life-long promotions:

Free Detailed Billing
Free Bell Mobile-2-Mobile
500 Free Canadian Long Distance Mins
Free Early Evenings starting at 5pm
50 Free Daytime mins

Next contract, I'll be hopefully increasing my Daytime mins, or get my System Access Fee waived. That's the thing about signing back-to-back contracts; they want to keep your business so they'll keep offering promotions. Then at the end of your contract, just say you wont resign unless all your current promos are carried over and a new one gets added. Just barter a little bit to get what you want.

Also, if you are seriously considering leaving a cell company, call and tell them that. With any luck they'll transfer you to a department called 'Retention' where they try to 'Retain' your accout by throwing discounts and promotions at you. A good idea, but only go this route if you are seriously considering leaving them.

And Bell's customer service is really good! Whenever I have a question, they have a solution. I was interested in getting a Blackberry Pearl 8130 so I called to ask about Data Plans. The agent was great and came up with the cheapest solution to meet my needs, only $10/mth more than I'm paying for my non-smart-phone and I get 500MB which is more than enough.

Overall, once you've built rapport with a cell company, they will scratch your back for you, no matter which company it is. If you always pay your bills on time and keep signing contracts, they should treat you good. But Bell has just been awesome to me so I will be a customer for life. I have also heard good things about Telus but have not had a personal experience with them. I just don't particularly like Rogers.

Bell Mobility all the way!

I hope this long response was helpful to someone. Thanks for listening and happy celling.

40 Amir October 16th, 2008 at 17:44 pm

Bell now offers UNLIMITED DATA for $30/month

41 Happy September 11th, 2008 at 18:04 pm

i used to be with Rogers. I hated the customer service and the people at the mall store who were the most under-trained staff I've ever seen. I broke my contract with Rogers after being with Rogers for over 9 years (and I paid $400 to break the contract--I had two phones--believe me well worth it to get free of this horrible company).

I've been with Bell for over three years. Recently I upgraded to my first BB and received the $30 deal for unlimited data. I'm soooo happy.

My husband was due to change his phone recently and he was with Rogers. I went in with him to talk about him upgrading to a BB. The salesperson tried to tell him he could get unlimited email and internet for $15/mt. if he renewed his contract. I told her she was stupid, all you had to do was read the fine print to see that it was for 4MB. She then told him that that was a lot of data and he wouldn't need much more than that. But I told him how little 4Mb really is. I walked him over to Bell and they gave him the deal I have. Needless to say, my husband is now with Bell after being with Rogers for six years.

If I have to rate these two cell providers I would have to say Bell is way better. Roger's a joke. Bells customer service has been way better.

42 G August 26th, 2008 at 21:56 pm

also forgot to mention that i now have the $30/month unlimited data with my new Pearl 8130

43 G August 26th, 2008 at 15:07 pm

ive been with bell since 1985. i have an old plan thats not available anymore which is $45/month for 750 mins, billed by the second plus $10/month for unlimited incoming plus nights and weekends free . one word for their customer service "fantastik". so in my case im sticking with Bell.

44 Unlimited August 13th, 2008 at 7:15 am

Good news! Unlimited email and mobile browsing! All for $30! Tethering costs $15/Mb, so don't tether, just surf and email! Better than the BB25 :P

45 allison<3333 August 11th, 2008 at 22:57 pm

I LOVE BELL---- I DONT CARE WHAT ANYONE SAYS THEY ARE THE BEST OUT THERE GREAT COVERAGE AND AWESOME CUSTOMER SERVICE!!

46 Sheldon July 22nd, 2008 at 18:02 pm

I ve been with Telus and Rogers and Bell so far gave the best deal outhere. They may be lacking on device selection but $60 for 200 min 100, after 6 and weekends, free long distance all the voice features you can think of included, plus the system access fee (8.95) also included not to mention unlimited Data. That is the best deal out for Bell. If you grill 'em hard enough you too can have a plan like this. I got no quams wit BELL. Ive experience much worse plans and features with Telus and Rogers.

47 Maxx July 21st, 2008 at 22:10 pm

Quite frankly bell sucks lousy customer service and sky high rates. Once my contract ends I will never return to bell

48 pra July 16th, 2008 at 4:48 am

I'm stuck here in england with my costly blackberry world edition and you can't even get it to connect to anything! Better yet, if you try to ask anyone a question, there is no one available to call!

49 4 MB of data! Wow! ... Not... June 1st, 2008 at 4:51 am

With Telus I get unlimited data on my Blackberry for 30 dollars a month. They used to have unlimited data for 15! I can get unlimited data using even 3rd party bb applications, which Rogers disallows. I'm able to stream live video from the web to my phone. With images turned on, I average 200 Kb per web page. With 4 megs, this leaves you with 20 web pages a MONTH--what a rip. Also, unlimited data includes unlimited email, email attachments and Blackberry messenger. And since Telus allows you unlimited data for 3rd party apps, I can use iPhone killer browsers like Opera Mini, and chat with Yahoo messenger, Google messenger, or any other 3rd party instant messenger I choose to download and use.

50 Schram April 5th, 2008 at 0:22 am

Bell is my first mobile provider. For $55/month, I am getting 250 daytime minutes, unlimited local evenings and weekends (starting at 6pm), 2500 text messages/month, call display, voice mail, and 4MB data/month, not to mention free email, blackberry messaging, etc. I like the plan that I have, which is by far the best Canadian plan (versus Telus/Rogers). I like their online account information, as I can daily check how many minute I've used, how much data I have left before I go over, etc. Very handy.

I have not been impressed with the call quality. I've heard bad things about Bell, but so far I'm more than content with them.

51 Bunk November 28th, 2007 at 22:30 pm

I refuse to waste another second of my life on Bell except to warn the world about Bell. I will keep this as short and simple as possible:

Hell is all Canadian Wireless plans and the Devil is Bell. Keep your soul and choose another Canadian provider. Purgatory is better than hell.

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