BB Geeks

I am now with SherWeb. BlackBerry service is great, no problem at all in last months. Support is fast when you need, they have a great support site too, don't always have to call or chat anyways.

MIgrated all my blackberry and IMAP account to Sherweb. WEasy clean smooth transition.

We switched to Sherweb from Intermedia.net a few weeks ago. I had to call support a few times in the first few days to get our blackberry setup but after that everything has been running good ever since.

Sherweb is the best hosted exchange. BIlingual support 24x7. This compagny rocks !

I got in touch with Sherweb sales around 2 PM to complete a signup. i was given a call back by a migration technician at 2h30. This kind of service is simply amazing and im proud of my SherWeb choice !

Regards,

Rhonda

Our compagnie was using an old group wise and because of the qualified sherweb engenieer we were able to migrate everything without loosing data.

Very impressive

Billy.

I was at DNAmail also. The migration to SherWeb was actually a good move for us. We were upgraded from Exchange 2003 to Exchange 2010. So far I have been very happy with the service and uptime.

After being forcibly migrated from DNAmail when Sherweb acquired them, we went from one nightmare experience to another. A horrible, botched, time-consuming port to their servers, multiple service outages--planned and unplanned--over the course of a few short weeks, surly and unhelpful tech support, refusal to compensate us or even acknowledge that they'd forced DNAmail acquirees to fund Sherweb's acquisition by shouldering most of the labor burden for effecting the migration. I could not wait to get away from these bozos - now happily at Intermedia. By the way, they were also incredibly unhelpful once I notified them I was terminating our account - they actually locked out the host control panel so I couldn't make any changes to anything in the last weeks of our ordeal with them.

Worst company to host your email!
(Used for 6 months in 2011, 400 users) Do not go with them! We have had may days of email just being down or major delays in receiving.

Great service for me. I recently switched to them to sync my company's iphones and BlackBerriy. I have no issues with them. The service is excellent and you can easily get someone on the phone if you need help.

Seems much more stable for the past month or so... Technical support has been very helpful

STAY AWAY! Outages on literally a daily basis for last two weeks, and even worse, they are aware and can't get it fixed. Delays, synchronization errors and more. Service is very poor. We have been with them a year and finally gave up and moved our business because of shoddy uptime and service.

From the beginning it has been a nightmare. Transition was painful, and the control panel for public folders never worked. They recently had a major issue with their EMC san that absolutely caused two day outages for some clients. Support is sketchy at best. To this day they can't get the panel to work with public folders. STAY AWAY from them! You have been warned. Do not read the hype. This is real world experience.

Horrible experience. Outages are a weekly occurrence. Today I'm on day 3 with Outlook being able to connect maybe twice a day to send and receive messages. If you run a serious business, stay away from Sherweb.

my it support recommended sherweb. migrated from rackspace because we needed 10gb plus space, and exchange 2010 is the only option for that.

it has been a mess from day one.

I am firing my IT company and moving immediately.

To be completely honest, the service goes out from time to time with no explanation. The support is incredibly slow and if your business relies on communication, then you must be ready to experience downtime on a regular basis.

I'm surprised by the number of negative reviews. I have used Sherweb for 3 years and been very happy with their service. Sure there have been a couple of issues but they have been good at resolving them. The company I work for has an in-house exchange solution supported by 2 knowledgeable techies and I can tell you that Sherweb is many, many times more reliable than our in-house solution.

I recently signed up with SherWeb and have been a customer for a few weeks now. So far so good. Setup was simple and I'm happy with the service.

I just left sherweb for another email host due to frequent connectivity loss to Outlook and long wait times to speak to customer service. I've given up waiting after 15-30 minutes, though the last time I called I did get someone right away. Too little too late, though - that last call was to discuss canceling.

My computer tech guru has moved all of his commercial clients to another host due to similar problems. He suggested I ask Sherweb to move me to a different farm, but they wouldn't consider it. After months of hoping for improvement, I moved. Zero connectivity problems since, and I can get CS support in seconds.

For several months, Sherweb treated my outlook webmail problems as if they were my imagination, then finally they placed the onus on me asking me to send a "traceroute" for every time I logged in, which was totally unneeded as I explained that the problems happened from dozens of different networks in different countries. They tried to blame ATT my office network, so I sent screen shots of my home network, etc, etc. The problems were never completely fixed, and finally I left after several days of email outage. I was closing a deal one day and had no email that entire day. I had to ask clients to send critical emails to my "aol" because I was having problems with my exchange server. Do you know how stupid it looks to tell a client that your email isn't working??? On two separate occasions a supervisor promised to follow up and never did. If I ran my business in a manner that left customers thinking I did not care about the quality of my service, I would be done for. On many occasions their support also did not seem to understand my tickets. Once or more they were also OUTRIGHT RUDE, writing me me in all caps and exclamations (in response to my complaining that they did not answer the phone.) They would need a major management, customer service, technical support overhaul for me to return to them as an exchange customer. Finally, I asked for a refund of the prepaid time which they said they would process and also a refund for three bad months as a gesture, and they sent me a copy of the EULA declining. Talk about leaving a bad taste... You know Sherweb, do you really think I am going to read your agreement? Is this the best you can do? It's not about the $40, maybe you don't get it.

BTW (I still use their shared hosting, which I have never had a problem or had to use technical support.)

Now on our third day of outages which is causing lots of issues with my business. Their main phone line is always busy and you can't get through. Their support web site is also down again so you can't get any type of status on the problem. They have major outages at least once a year that last multiple days. I've been avoiding the head aches of moving the service but I think the time has come considering you can't even get updates on a problem going on three days old

Their service is generally slow. Outlook and iPhone works, but SharePoint is too slow to be usable in our small business. (We have a T1 line).

More importantly, they have very minor outages once a month, but major outages at least once a year. I also know people that lost a lot of email when using them two years ago. Right now (May 18th), they've been down for what amounts to two business days.

Finally, their support team is really unresponsive. If you can get them to respond (which is not 100%), they seem rude and several issues I've had take numerous contacts to get resolved. They sort of have a "french-y" attitude if you know what I mean.

Overall, look elsewhere for a provider.

This is the 3rd time they have been down in the 6 month span I have had the service. I picked this service because of the price point and am now kicking myself. The connections are very slow seems like every 15 to 20 minutes I do something that make Outlook loose connection to their server, my users noticed slowness immediately that they did not experience with a in-house exchange server. We have a huge pipe in the office so there is no way its on our side. Support is practically useless.

Web mail also has a slowness about it, seems to timeout a lot. If you want Exchange hosting a couple extra dollars a month will go a long way avoid this company.

Good Pricing, Ok service, questionable service. As I sit writing this e-mail my entire company cannot connect to our exchange server. I also cannot get through on the phone and e-mails are going unanswered. An outage is one thing, but not having a way to call in to see what the problem is another. Most of the time the service is "ok" for the price. But trials like this makes my executive staff think twice about the decision to go with a hosted solution instead of doing service in house.

Hello,

I'm Mélanie, SherWeb's communications editor. I am very concerned about Mostafa ElSherif's review of our company. We take pride in offering great products and technical support to nearly 500,000 users, and we sure don’t like to have an unsatisfied customer, even a former customer. This is why I thought it was important to reply promptly.

From what I read, our VPS solution didn't work out for him and I can understand how unpleasant it must have been. We have put a lot of time and effort to come up with that solution and so far we have satisfied the majority of our VPS clientele. We did have some issues with Windows-operated VPS, but those have been resolved now.

Our 24/7 technical support is trained to resolve most of the issues experienced by our customers. Unfortunately, even with the best preparation, some outstanding problems can occur that need to be solved by our daytime team of highly certified techs. And we’re sorry that it was the case and that we couldn’t do anything at that moment.

Still, we welcome any feedback; it can only make us better.

" This company looks Good on the internet but not good at all in Web Hosting specially Vps, Their support take so long time to solve any problem and the main problem is the working hours they only work till 8 Pm so if something happened at 8:05 Pm you have to wait till next day! and if 8:05 Pm Friday you should wait till Monday!! I do not think this is online business/support ... I do not recommend them at all to any business and their management is not good at all and they do not care about their clients. "

I've been with sherweb for my company's exchange and blackberry hosting and so far their service has been phenomenal.

These reviews sound fishy!!! I had a terrible experience with SherWeb. Once you are done with sales, everything goes downhill. Stay away from this company!!!

Warning Everyone! Shwerweb's SharePoint 2010 hosting plan does not allow you to receive email alerts. I spent two weeks with Tech support because email alerts I had in SP 2007 stopped working. According to the tech support team you have to buy/sign up for the email relays service for each user that you want to receive email alerts. The cost is about $1 a month for each user to receive email alerts! This defeats the purpose of signing up for $8.95 plan a month if you have to spend another $20 a month. (estimating you have 20 staff members).

I talked to Sales and told them that the Sherweb SP 2010 Hosting page states that email alerts are included in the SP package. They agreed this is a problem but that did not have an immediate fix. I canceled all my accounts with Sherweb and I am not sure I will be using there service again.

AUGUST 2010

Terrible service, the telephone tech support is a messaging center that takes your issue and creates a ticket within your admin account, just as you would do it yourself "IF" you are able to login to your control panel "IF" it is not down half the time.

They really suck, too much down time, maybe it's beacuse they are relying on MS product, They suck at helping you, they expect you to be a vetrean IT tech, especially after you have migrated over with all exchange and crm data. They still got you by your nuts!

stay away, only put sample data for the first 30 days. give yourself time to really evaluate. peace all. go somewhere else.

Mediocre service. Problems get resolved eventually, but don't hold your breath.

If your business relies on email, I would look at alternatives. It takes a lot of effort to move users from one service to another and Sherweb knows this. They make it really easy to move your users onto their servers.

Once your are on there, forget about service or tech support. Not only are they not helpful, they are rude with their answers (if you get them to answer). Twice now, I've had to email them to follow up after receiving their automatic reply. This is 2 days after I've filled out the web form for support.

Lately, they've been down a lot also. As someone mentioned earlier, their response usually is to reinstall your Exchange account (buying time) or "it works on our side". I have 20 email accounts with them, so it's strange how all 20 of my users who are on different ISP's all have the same problem.

As much as I don't want to, I'm about to look for someone else to host my 20 accounts. If anyone has been on Sherweb and has tried another Exchange provider that is better, please let me know. I'm willing to move if they are out there.

I like www.infinitelyvirtual.com. They have their telephone number on their website so I can call if I get stuck. They always answer my questions in an easy to understand way. It has really helped my business.
<a href="http://www.infinitelyvirtual.com/categories/applications/exchange-hosting.html">InfinitelyVirtual.com Exchange Hosting</a>

This company will steal your money. I signed up with them about a year ago. The service was okay, but kind of buggy. However, the topper came recently when I went to end the service (I just didn't use it enough to justify the cost). I put in the termination 10 days before the end of my billing cycle by was surprised when my CC was charged for another month. I called to inquire and was told that buried somewhere in the fine print of the service agreement was a clause that said that unless I canceled 15 DAYS before the end of the billing cycle, they had the right to charge me for an extra month. I indicated to the rep that a policy like that was a little unreasonable, especially when it was buried in the fine print. His response… too bad, it was in the service agreement. My advice is to think twice before using this company.

I have used Sherweb's hosted exchange offering for nearly 2 years. I also use the Blackberry service. Overall, the service and support have been excellent. Yes, they had a few bumps in the road but no worse than what I experienced with an in-house system. There were a few outages during 2008 but nothing major that I can remember all of last year (2009). The only minor negative is that response time connecting to the hosted server over IP seems to be a bit slower than what I experienced when the server was in my building.

The price and comprehensive offering was the best I could find 2 years ago and appears to remain so. I have not felt any need to shop around but how much could I possibly save when I'm paying less than $9/month for the exchange service? I wish the BB service was free similar to the other PDA synching but I understand that BB requires the separate BIS which must have an additional cost. I also have begun using Sharepoint which to my surprise is included at no extra cost. It appears to be very functional and is a real value if you can use it.

I have used the customer service helpline a few times- mostly to reactivate my BB. While I was taken aback with the French spoken in the phone answering message on my first call, I quickly realized that their staff speaks good English and is able to effectively communicate on the phone and via e-mail. They follow up to make sure issues have been completely resolved to my satisfaction.

During 2010, I am moving another of my companies off of an in-house exchange server to Sherweb. For less than what we were paying for just the spam service on that server, I can move everything to Sherweb thus saving significant expense maintaining the in-house exchange server.

So far, so good.

Ive had sherweb for about 2 years now and i all of my email moves SLOW. Attachments move at a crawl. Even OWA is slow. Maybe they are too far north.
Service has tried to help with no avail. Price is great though.

I think Sherweb simply rocks. They keep on rocking all the time.

I am thinking about going with sherweb, are there still heaps of problems now?

I have been with Sherweb for about 1yr now and yes the was issues at start and some others.

However my biggest issue with Sherweb is there tech support. They do need to learn a lot of customer service and support. We always get the feeling that they do not want to listen/accept our issues and provide the real answers to what the problem is/was.

not all their customers are non-tech people and they need to realize customers want to know why and what.

I just asked a question about how the data flows from blackberry for internet applications and 1 support person told me one thing and another told me the complete opposite. when i question it they have an attitude as if why i am questioning the different response.

just get better support people. or train them!!

Hello everyone, I am in the Sales department at SherWeb, I stand by the positive reviews that all of you have posted, it makes our team proud to read your comments. As our CSM as posted, we do face growing pains from time to time, however, it is how we choose to react to those pains that has and WILL define us a company. If you take the time to read this whole blog, you will see that over the years we have and continue to step up when faced with a challenge. Our price and service has to and DOES go hand in hand. I see that Enson has posted a note as well, I am very happy to see that as I was there for his sign up and welcoming him to SherWeb.

I look forward to reading your all your reviews and watching your companies grow with us.

Nice to see a company that takes the time to read and have a feel for what their customers and customers in general have to say.

I tip my hat to you SherWeb for that. Not to mention the excellent service.

J

Hello everyone,
My name is Stephane and I am the customer service manager for SherWeb. What prompted me to write on this forum is Marc's comment from back in May: I smell a rat with all these positive reviews. Seems like the fix is in!
As a manager, I like to read about the impressions that people have about our services, staff and the company in general. Like every enterprise, we have growing pains and troubled times but as a whole I know for a fact that SherWeb's team is dedicated to giving the best products and customer service that anyone has ever gotten in the field. We will put all in motion to insure that you the customer receive the service level you expect. To make sure that happens, we simply do not have time to make up responses on a blog :)
If you doubt our ability to provide a great product and the best customer service, I say, give us a try... Won’t cost you a thing!

After managing ournown Exchange and BES servers for many years. We moved over to Sherweb's hosted exchange solutions.

For the cost it has been a good deal. for support and load off our IT people it has made an immense difference.

We could not be more happy with the service and support we are getting from them. My IT peolple are very pleased in the response time and answers getting from the different level of support they have.

Wow. they have been unbelievable.

From start to finish, perfect

I smell a rat with all these positive reviews. Seems like the fix is in!

We were able to test the service before, since they support split domains.

And now, we are migrating the rest of our 200+ users to their platform.

Well, sales did an incredible job and support works just as well.

Very nice for the price of their services

Love the service, been with them for just about 6 months and haven't had a single issue.

All good. Nothing bad to say.

They know what they are doing

Just signed up with SherWeb.

If it is any indication. The sales department has been awesome. Available, friendly and they took the time to answer all my questions.

Perfect. Been with them for over a year now.

Every time I have a question, someone is there to answer in a timely manner.

Just added BES for 3 of our users. With the new control panel they have, it was simple to do.

best move our company did.

Exchange & BES are working without any glitches

I was just reading over some of these posts and I was going to give Sherweb a 5 star rating...but after seeing all these great comments I think a 5 star wouldn't be enough..so I'm giving them 10 stars!! If you are looking for a cheap and reliable service..then give them a try.

After shopping around, I decided to give 3-4 providers a call.

SherWeb has without a doubt the fastest response time for the sales department. Same thing for tech support. Bothe services are extremally professional and curtious. The services, Exchange and BlackBerry, them self have been running top notch since we signed up.

If I would have known that it would have been so easy with them. I would have made the switch earlier. Was sure the problems would be equal from one provider to the next.

Took a chance, and I am really happy i did. Now my staff think I'm a genius.

Just great

Great job SherWeb

Fast easy reliable.

Excellent! both BB and exchange work great

Quick set up and very smooth control panel features. Love the service.

Great service, great help.

E-mails come in and my BB works well with their set up.

Wow!

Impressed with the sales dep, the level of service from tech support, and the overall pleasure of receiving my e-mails on time.

At one point they were having issues with their spam filter, but for over 2-3 months, if not more, everything is running very smoothly.

Nice to see, and know that they are working on improving their services.

Great job

Not to have to host your own servers and have somenone manage it all for you if very nice.

With Exchange and BES, SherWeb makes it simple to do it all.

Thanks

Sweet!!

After reding th epost on this company, I decided to give them a try. All is good and now I am a very satisfied customer

For me, there is no hesiation to have to sign up with SherWeb.

from sales to support the service has been incredible from the start

Been with them for over 2 years. Great service. Made the migration from exchange 2003 to 2007 very smooth.

Now I have a BB and the service is just as great

For BlackBerry BES with Exchange. Cannot ask for anything better. Good price, great service & support.

I just found this site and thought I would drop a good word in here for Sherweb as I have been using them for last year. I have had a wonderful service from them snd would recommend this to anyone looking to move to exchange.

Wasted more time researching than setting everything up. SherWeb made it simple from sign up to set up.

Thanks

Signed up today and I am already set up, didn't even have to call tech support for assistance!!

Their Exchange BlackBerry services are excellent.

Been with Sherweb for almost two years now. I simply have never had a problem. This is a very reliable service.

I can tell you that calling there and getting someone on the phone has impressed me greatly.

Tried to get info from differernt providers, but could never get someone from sales. With SherWeb their sales reps are available and they take the time to answer all your questions.

Support is also very prompt to respond. On the odd occasion did I have to wait, but a wait of a couple of minutes is better than no answer at all

Very reliable, and the BES is working smootly

The service has been incredible. Allan in sales was terrific in explaining everything clearly to me. Everything has lived up to his words and my expectations

we have over 300 users in multiple offices. with this service, I have nothing but good words to say. Employees are happy, service is reliable, I even have time to do IT work instead of spending my days on the Exchange server.

Great

For $8.95 per user + the BB fee. Service is reliable and support is great

I have to say. The service for exchange and BlackBerry was great, but with the new control panel that they launched a couple of months ago. Things are even easier to manage by yourself

Great service. Been with them for over a year and very happy. All works well, form exchange to our BlackBs

Great service, so much better than POP3 and I can't believe how cheap it is! We priced in-house before moving to sherweb and it would of been nuts to go in-house!! Love the product and pricing!

When you take in consideration all that is included and the price you get it at. You just cannot go wrong with this company.

I finally have peace of mind compared to when the exchange server was in-house. Now I know that I will be getting a quick response if something is not working. Instead of waiting on a tech that most of the time was not available or had no clue what was wrong. They are 1 phone call away, and the problem is resoved very efficiently and promptly.

Also, my BB syncs perfectly with my exchange account.

Thanks

Loving the service, great support and awesome pricing.

there most be a God for the innnocent, and I most be one.

Great Service, great uptime. For 8.95$ cannot ask for anything more

I have been extremely pleased with SherWeb and their level of expertise. The price is also very good

Occasionally emails lost or service unavailable and exchange server name resolves to private ip 192.168.x.x. !

I am an IT manager and an owner of a hosting company myself. I do not work for Sherweb in any way. We host our own Exchange servers but still have some customers on Sherweb and have had our own mailboxes on Sherweb in the past before investing in our own Exchange infrastructure. I never had a bad experience so I am not sure what all the negativity is about. If you want your 100% uptime for $8.95/mo then host your own Exchange server. I am willing to bet you all would do alot worse. Sherweb uses good products such as Barracuda and is detailed in disclosing any issues they have which is a rare change for most companies. Anyway, we've never had an issue and out of all the hosts, they are easily the best value. We have had customers on other major hosts and also had problems. Shared hosting is tough with so many customers. If you want to complain, you can do it with any company. People would complain about your Exchange server believe me. I am sure that would be even more of a disaster for most of you so be thankful that there is a host that gives you 3GB with good SPAM filtering and decent support for $8.95/mo so you don't have to play with your own Exchange server for your users. I mean really people. Relax. Switch to another host or run your own - just be careful of the green grass out there.

Excellent price and offering compared to the rest of the industry. A few things I wish they could improve are:

1) Ability to add users to distribution lists in the control panel. I know this can be done in Outlook but if I'm not on site, it would be great to do this from a web page remotely.

2) The ability to bulk add multiple forwarders. I was able to fill out a spreadsheet to bulk add but they weren't able to support bulk adding with multiple forwarding external email accounts

3) The ability to support non-ssl standard ports to redirect emails sent via smtp

Beyond these quibbles, we've been pleased with the service.

Thank-you everyone for the great comments about SherWeb. As a former support technician and present technical sales representative, I'm really happy to hear all your positive feedback. I know all employees strive to offer a level of service and support that exceeds the perceived expectation that lower price means lower quality. Your responses certainly contradict that maxim and we're grateful. 2009 will be an exciting year as we release OCS and CRM and like our Flagship Exchange and SharePoint offerings we will make sure the price is competitive and the service continually stellar as you have come to respect.

For the first time this week-end had to call their costumer support. Always a bit warry about doing that, but was very impress with response time and quality of information/knowledge the Techy showed me. Thank you, goes with the rest of the service

Wonderful service and very quick response times from both support and sales. They should change the 99.99% uptime to 100% because we have never had an issue with them since we signed up 6 months ago.

Just signed up about 2 weeks ago, great service and support!!! SherWeb is awesome!

Great service and very reliable support, I would recommend this provider to anyone looking for a solid email host.

We had in-house before we decided to choose a hosted service. Let me tell you that I have never been so happy with a decision! Talk about taking a load of my shoulders, no more worrying about expensive upgrades and maintenance. SherWeb is great bang for your buck!

Love the service and support!! I am far from being a computer wizard so I needed Sherweb's help getting set up and they walked me through in no time. I would recommend this provider over all others that I have tried. LOVE IT!!!

Great service, been with Sherweb for just about 5 months now and I am very happy.

Switched from 1and1, have been using them for 2 months now and am very staisfied

"OpenDNS banned that IP"

Vincent: Which IP are you talking about?

"Now who is right Karl ?
OpenDNS or Sherweb ?"

SherWeb! :)

@Karl (Oct 20th) and others:
OpenDNS banned that IP so as you see you do not know about computers again.
Now who is right Karl ?
OpenDNS or Sherweb ?
You sure know how to Google so you may be able to find out if you try hard ..

I have been with them for a few months now and they have become much better.

It really is a great service\product for the price.

I recently purchased a Hosted Exchange service with SherWeb to sync my iPhone with my contacts, emails and calendar. After reading the following post: http://www.theiphoneblog.com/2008/10/30/hosted-exchange-solutions-iphone-activesync/

I was extremely pleased with the price and level of support that SherWeb provided. I strongly recommend this company.

Great service and support, I have been using it for just about 4 months now and I am 100% satisfied.

Excellent service and support, I got signed up 2 weeks ago and I am happy as can be. More than I can say about my last provider which wouldn't even do so much as call me back when my mail was down!

Loving the service from SherWeb, quick set up and smooth sailing from the start.

I agree with Hubert, I have tried many other providers and I find that SherWeb has the best overall Exchange experience on the market. They are extremely knowledgeable when it comes to support and always try to go the extra mile if they do not have the answers right away. Keep up the good work and don't listen to those negative comments! Obviously you cannot please everyone.

Short and sweet;

Sherweb is the best email provider out there..I wish I would've found these guys 6 months ago before my last provider lost all my email and couldn't do a bloody thing to help! GO SHERWEB!!!

Opened an account less than 2 months ago, and everything is going great so far. small glitches were answered and corrected immediately

I find it funny that people will loose, not receive e-mails, talk about outages, that service is awfull and whatever else. When on my side I have been with SherWeb since they started offering Hosted Exchange. Yes issues have come up, but compared to all other providers, and I have tried many. Opened test accounts from 1 to over 100 users, and I'm sorry to say that nobody comes even close to what Sherweb offers.

And then there are the people that will compare gmail and the rest to the type of service provided with Exchange in the back-ground. Please don't tell me that it has never happened to you not being able to log into your gmail account for more than a day. And then try to reach them when it happens.

With SherWeb you get an Exchange server, professional sales people, tech support and for only 8.95$ per month per user. And all of it is in-house there is no outsourcing for any of their department.

It's as though that because you pay for a service nothing will never happen. Try hosting your own Exchange server, and when it will go down, all hell is going to loose on you. Try a different provider and when there is an outage and the service comes back and e-mails are lost let me know how it feels. I have complet peace of micd with Sherweb, I prefer a delay on occasion than important info being lost.

Take care

I have to say that these guys know there stuff. The set up process couldn't get any more straight forward! I have about 25 users and I was able to get them all set up within a day and a half. I ran into one tiny road block along the way when trying to figure out how to connect to the exchange server and their support team pointed me in the right direction and I was on my way in minutes. All I can say is that this is by far the best email solution I have ever used.

I was using Intermedia.net for my business class email service and was very disappointed with total cost I was paying and the service I was getting. I have more than 75 employees that are all extremely dependent on emails. I came across SherWeb’s offering and have to admit I was a little suspicious at first. I was impressed by how I was treated by the sales department. They spent numerous hours showing me how the control panel worked and describing the advantages of going with SherWeb as a hosted Exchange provider. Moreover apart from very small hick-ups in the set up process (mostly caused by me) the migration for all my users was extremely smooth. I was able to count on SherWeb’s tech team every step of the way. I strongly recommend this company!

Just opened an account with Sherweb 3 weeks ago, phenominal service from both sales and tech support. I would highly recommend these guys to anyone looking for an efficent, effective email service at a low cost.

I've been a customer of sherweb's for almost a year now and I am very please with them. There have been a few issues over the past few months but they have always been resolved rapidly. The support is quick to respond and very helpful.I have only good things to say about them!

There was a time when Sherweb was a good hosting provider. Now they seem to be in over their head. Given Matthew's post in June, one would assume that since then things surely would have gotten better for customers. In my experience things got much worse.

Mail was delivered hours after it was sent to me. Valid inbound emails mysteriously never arrive (despite spam filtering being turned off). The straw that broke the camel's back was when inbound mail loss went from being an occasional event to being regular.

Because Sherweb's servers are so unreliable, I use 1and1 as my inbound mail processor. They then forward my email to Sherweb (and to Gmail which I use as a redundant backup). I actually work from my Sherweb account.

For some reason Sherweb decided to blacklist the 1and1 mail servers. I went from not getting some mail to not getting any mail. When I contacted Sherweb support about this, they indicated that there was nothing they could do about this and perhaps I should request that 1and1 setup more mail servers. Thankfully, I had my Gmail redundancy or I would have lost hundreds of emails.

I left Sherweb. My response for a partial refund for unused services was met with a reply that the company manager would contact me. That never happened.

I'd avoid this company. There are other reliable providers out there. You don't need the headache that comes with this on.

Signed up 4 days ago and the service has been superb! SherWeb's ability to respond to the problems and provide us with timely help is a credit to the company.
Gary

Here information about RPC over HTTPs for people who still dont understand why they get an internal IP address (like 192.168.x.x or 10.x.x.x) when they PING or do DNS lookup on the mailbox server:

http://www.petri.co.il/testing_rpc_over_http_connection.htm

I disagree with most recent posts. Been with Sherweb for a few months now and have had no major issues. Fast support as well.

@Karl
You know nothing about computers and sound like their support which typically offers one of 2 answers:
1. Try to create new profile
2. It works here for me

Agree with JimBo ... We've had lots of issues with email. The service is down at least once a week, no refunds and limited support. I've actually had them tell me that there is no ETA to fixing problems with in bound email. What else can we do? Our business runs on email ... we have to migrate off.

On the bright side, sherweb is cheap. So if you aren't highly dependent on email, it may not be a bad option.

We're being more cautious this time and so far feel mailtrust is the right answer for hosted email.

they are having many issues related to SPAM as well as in the past 2 weeks our connection keeps dropping.

I too had the same discussion with there support as Jimbo did.
The DNS lookup came back with an IP address of 192.168.3.11.

You explain that it shouldn't be resolving to this and they think you don't know what DNS is.

They need to get their mail issues sorted out and resolve tickets instead of trying to just close them.

Funny, when I called, they explained exactly what was going on. Yes I could not connect, but it didn't even last an hour. Plus, compared to other providers, no e-mails were lost. Service is always availble and people are knowlageable and friendly. They do have the better solution!

What a HORROR SHOW! Service down for HOURS ON END. Service people with NO CLUE!! A level rudeness by a manager I have never experienced in 20 years in business. My personal suggestion is to RUN FROM THIS COMPANY! TERRIFYING!!!

I'm so mixed on this company. For a while service was pretty solid, but lately there have been numerous problems with Barracuda firewall, delayed mail, un-expected maintenance, no response from support or anyone using the online forms, and now Exchange 2007 is currently down.

Everytime I call I get "it will be fixed in 10-20 minutes". Its been 2 hours and ticking...

Response to Jimbo:

As I can see, you know nothing about "RPC over HTTPS". Using this way to connect to an external (via Inetenet) Exchange server, this is COMPLETLY normal that vmbx101.ihostexchange.net ping to an internal IP address. This server is only reachable from the internal network of SherWeb.

However what you probably missed about the configuration is the part where you need to configure the HTTP Proxy (into the Connection tab) into Outlook. See this FAQ: http://support.sherweb.com/showfaq.php?idarticle=9

What Jimbo wrote doesn't make any sense. I've been with Sherweb for years and the service is working flawlessly. For starters, the domain used is not iexchangehost.net but ihostexchange.net. As for the domain pointing to an internal IP, it's absolutely normal and would make sense to anyone who actually knows anything about IT...

Don,t really understand the comment from Jimbo. On my side, the transition went more than smoothly, and the support has been incredible

I'd give it zero start because it simply DOESN'T WORK.

I've been working in IT for 20 years, many of those setting up and configuring networks, servers and clients as a engineer.

I read all the rave reviews about Sherweb and decided that they were the best choice for my very simple need: create *one* simple mailbox. It couldn't get any simpler than that.

The problem is that I can't get Outlook 2003 to communicate with the SherWeb Exchange host -- I mean nothing!

After four calls to tech support, and having to wait the better part of a week for a response, I got a tech who couldn't diagnose the problem.

On a whim, I just thought I check if I could ping the webhost server, wmbx101.iexchangehost.net -- the server designated in both the documentation and the tech. I got no response. "Hmmm," I though. Let me do a quick DNS lookup and make sure everything is working ok.

Guess what? That server name is completely bogus. The DNS lookup came back with an IP address of 192.168.3.11. Did you get that? That's a PRIVATE IP address. There is no possible way my Outlook can connect to that.

"Could it just be my DNS servers are wrong?" I thought. Let me check. I tried several web-based DNS lookups and got the same thing. WTF?

I ask the tech to check the IP address and do his own lookup--same thing. WTF?

I explain to him that there is no way this can be the correct IP address for the exchange server and that I'd need the correct IP address so that I could connect using the IP address rather than relying on the bad name. He doesn't seem to understand the concept of private IP addressing.

Just to make dead sure I'm getting the authoritative DNS info, I lookup the SherWeb DNS server and do a lookup of vmbx101.iexchangehost.net direct from the server. Lo and behold I get the same 192.168.3.11.

This is a major problem. I cannot connect to the Exchange server. The tech could not tell me the IP address of the server. And, after lots of wasted time I still do not have a working connection.

Don't understand a lot of the negative comments here. Sherweb is the best service out there period. ESPECIALLY in terms of support. I've been with them for over 1 year now.

Well I gave Sherweb Exchange Services a try back in April and cancelled the service almost immediately -- Cancelled via their web based contact and via email twice. So in three attempts I get ZERO responce and two bills for service I did not use. Finally got through on a phone call and rep told me to fax all information I had. Done. They might have a decent Exchange/BB system but their customer service is lacking. Really too bad.

On hold with tech support with them right now as I write this. Email is down again, as it always is. They tell me that there is no one to fix the problem and that it will take them to Monday. I am furious with this company. I just had to tell the guy how to fix the issue, since I've been though it so many times.

IT IS BAD WHEN YOUR CUSTOMERS KNOW HOW TO FIX YOUR SERVICE, AND WHAT'S WRONG.

Oh, and after 24 minutes, it still not fixed. WTF!

DO NOT GET THIS COMPANY!

pretty good service for me. I recently switched to them to sync my blackberry and so far so good. I have no issues with them. The service is excellent and you can easily get someone on the phone if you need help. They loose one star because they charge an installation fee for blackberry but they are more affordable than most for exchange.

First i want to disagree with David and Jesse. If they have started service with Sherweb couple of months ago during this time the service was worse then ever. Sherweb by themself lost count after March 08 http://support.sherweb.com/archivestatus.php
After 3 weeks of downtime (priodic disconnectivity with exchange and bounced back emails) we were convinced to move to some other place. but i thought we should give them another chance. Month of june they had almost no downtime i agree but with the start of this month (July 08) every thing came back again. Outlook disconnectivity almost 15 times a day, getting bounced back emails.
Now I dont find any reason why some one should take there service. I was impressed with there prices and they were doing a great job since 07 when we took there service. the only reason i find that they are growing fast and they dont have the capacity to grow.
Matt, if you know that there was significant downtime, why ppl were not reimbursed with the money? Do you still think you are better then any other company in the market if so how?

Matt,

Thank you for responding. Yes, a technician contacted me this morning. Next time I may try the call in option. However, when I called in to open the original trouble ticket, I spent about 30-minutes on hold. Of course this could have been the time of day. Again, your help is appreciated.

Thanks.

Bill

Hi Bill,

The tech owning your ticket was on vacation last week and for some reason it wasn't transferred to his backup with all the other ones. In any case, you will get an update today. If for some reason our support team is unable to reach you over the weekend, someone will be in touch first thing monday morning.
Furthermore, should you ever need immediate assistance again, call our toll free line and you will get help from a technician with your issue regardless of who owns your case.
Matt

Matthew - First, I must say that I am impressed that you entered this forum. However, I am absolutely unimpressed with the level of service. Poor would be an overstatement. I have an open ticket (#35698) that despite three attempts to get someone to answer, there has been no response whatsoever. Your help in addressing this would be helpful.

P.S. I searched in vain for an E-Mail address where I could contact anyone at SherWeb directly. Hence my reaching out in a public forum.

Completely Down. Again.

We've been with SherWeb for about 3 months or so. They seem to have about 10% downtime, which is unacceptable. My entire company cannot send emails today, so essentially we're out of business until SherWeb figures out who tripped over the power cord there.

You can't call them, because they're rude and act as if it's our fault their system is down. I even heard one guy complain to me once that they had "too many customers" and that's why their systems are failing constantly.

DO NOT USE THIS PROVIDER IF YOU DEPEND ON EMAIL WHATSOEVER. IT IS A GUARANTEE THAT YOU'LL HAVE DOWNTIME AND ZERO SUPPORT.

I don't know - they work great, sometimes. I never have problems logging in to exchange, but my email will just stop arriving at times. They said it's a problem with my fowarder - THEY ARE MY FOWARDING SERVICE!

I guess I should say Exchange works great, but watch out on their hosting end. I haven't gotten around to getting my site up, but the pop email seems to work great.

Which is what I find so dang frustrating - how is it my pop email comes in fine, but they can't foward mail to my exchange account? 12-36 hours later, I'll get dozens of messages within in a few hours.

And, for the 3rd or 4th time this month, it's happening again right now :(

I moved to SherWeb about 1 month ago and the transition was easy. Tech support was able to help me when I called for help getting started and everything has been working fine ever since.

Hopeless Outfit.

I made the mistake of trying to move our hosted Exchange from a hopeless UK provider to Sherweb on the basis of many positive reviews.

In three weeks, I've not even managed to get the Sherweb service to the point at which it will receive mails. Every time we've change our MX records to point to Sherweb, we have the same series of error mesasages ("No such domain at this location"). Support? Best so far is a reply three days later.

So I'm still no nearer finding a reliable provider. Any ideas?

Matthew,

I respect your post. I have currently 2 domains hosted with you with Windows and Linux services, Sharepoint, and Exchange 2007. So mostly, I have all of your services. I have to say I am very unhappy with the problems I am having, and seems like there is no progress on getting them fixed. I have to email in every week and ask your tech support to flush the postmaster in plesk in order to receive email. Our smtp server has gone down. Users can not get into their pop mailboxes without trying numerous times. Sharepoint has been running very slow. These are problems that should be fixed right away, but they are not.

I have some background in hosting, and I feel that this is not the service your company is advertising. I am sticking with your service at the moment to see if the problems are fixed, because If I move hosting companies again, I have to move 200 users and 30 retails stores, re setup all those mailboxes, websites, and sharepoint again.. just to maintain business. Something I can not afford to do at the moment, all to fix a email problem. Something our company relies on.

Martin

Thanks Matthew to take the time to respond, in all due respect I used Sherweb for the past few months I was very satisfied but got horified when these events came along, was about to drop your service, not to mention after seeing these reviews, however I'm not going to try it again and hopefully this will be as they were before.

Regards,
Shloma Baum
Pioneer Interactive, Inc.
http://www.PioneerInteractive.com

Hello everyone my name is Matthew Cassar, I am the present Vice-President of SherWeb. I understand from reading this forum that there seems to be some open discussion on the performance and quality of SherWeb’s Hosted Exchange platform and I thought that I would take the time to provide everyone with an official voice as to how we approached the Exchange 2003 problems as well as additional steps we have taken to rectify potential Exchange related issues.

Before I begin, I would like to mention that your comments and feedback have not gone unwarranted. We appreciate the fact that the “customer is king” and hence your encouragement or criticism allows us the ability to change and adapt to your needs and not to perceived ideas. So my sincere thanks to all those involved.

Firstly, I would like to respond to the comments about mail delays with our Barracuda which affected some users on the Exchange 2007 platform. At the time of these delays (almost two months ago), we were running on a cluster of Barracuda 600 series models and due to our tremendous growth, we were increasing capacity by adding more of that same model. This was caused by Barracuda’s misunderstanding the needs of SherWeb’s Exchange environment. Barracuda’s engineers had assumed that adding more servers to a cluster was the most appropriate way to allow customer growth and greater spam reception to be addressed across multiple servers distributing the load. However, this did not take in account some areas of the Barracuda 600 series creating additional overhead to maintain the replication of data. In a fairly static environment where few users and changes are taking place as in single domain structures this would be logical. But because we allow you as the user to interface directly with the Barracuda when adding users, alias names and domains as well as modifying your spam settings, changes to the Barracuda take place constantly which requires the large amounts of CPU time spent on trying to replicate the data. When this happens the server becomes overloaded with requests to maintain the replication and therefore the ability to process your e-mail becomes delayed. Naturally we saw this trend and we tried working with Barracuda to optimize processes to allow the smoother transition of e-mail flow with our current set-up. So after much regret from both sides we then transitioned slowly to our current Barracuda 800 models cluster which is much more adapted to our needs. Since then, delays on the Barracuda have been put behind us. This was the single most severe issue we have had with our Hosted Exchange 2007 service in now almost 2 years.

Secondly, I would like to mention our hosted Exchange 2003 platform, which is the case that was brought up by Frank. Initially, we had a problem with a cache card on one of our SAN servers. We were aware when we built our Exchange 2003 platform that if this link was broken, we would experience some slight downtime while we replaced the card and remounted the Exchange mailstores (your mailboxes). A practiced model was a downtime between 10 – 20 minutes. However, after speaking with Dell support they recommended a complete replacement of the SAN unit due to secondary examination – more downtime as this takes a longer time. When replacing the SAN unit, we still expected to be back online after about one hour. However, once the unit was fully replaced, the remounting of some of the user’s mailboxes became impossible due to a corruption with critical log files. At that point, what our engineers did was create a temporary mail store (dial-tone) for affected users to receive and send their e-mails from webmail and use their Outlook profiles offline while they were working on remounting the original mail stores. Our action at that point was to contact Microsoft and try to rebuild the log files as quickly as possible to allow the rejoining of the data on the hard disks in the SAN server. But after much effort throughout the course of the next day and a half, Microsoft’s emergency response team determining that they could not rebuild the log files so we took the final recourse of going from our backup tapes to hard disk restore which eventually restored the mailboxes albeit at a slow rate.

As a final thought on the matter, I understand that many people feel disappointed by the issues that SherWeb has had of late, I as well. But before the passing of judgement, I do hope that you understand that these two issues were the only two main ones we have had in over three years of offering hosted Exchange. Furthermore, even the best of those in their respective fields still run into similar problems: http://www.techcrunch.com/2008/06/06/amazon-down-not-answering-calls/ http://www.techcrunch.com/2008/06/17/google-app-engine-goes-down-and-stays-down

Believe me when I say we are doing the very best to be proactive and improve upon our mistakes as well as our triumphs and what I can say is that I am quite proud of our offerings. That the amazing team I have helped gathered here will wholeheartedly agree that not only is SherWeb a great company to work for but also a great company to do business with. Thank you again everybody, for taking the time to read this post and thanks to all our customers. Please feel free to comment, and I will do my very best to respond to your comments in an open and timely fashion.

Sincerely,

Matthew

Horrible customer service...I use sharepoint as a scheduling system for our company...They are horrible! Slow! Always having problems and always blaming Microsoft...They actually work on the servers during business hours!!! WTF??? 99.9% uptime is a complete lie! I am moving to mail2web

I wonder how many other providers are equipped to handle this type of crash and if they would be able to handle it any better, it is unfortunate. I suspect Sherweb will learn from this and be in a postion to make sure they and their customers are protected in the future.

I do applaud them for being somewhat upfront and posting publicly their restore issues.

Takes guts.

Time will tell.

MSF

Absolutly horrible. They have been down for 3 full days now. something about a cache card, and now 3 days later they say they can only restore 4 of the 8 mailstores.

This is from their system status page:
http://support.sherweb.com/status.php

2008-06-03 / Exchange 2003

2008-06-06 (09h00 AM EDT -0400 GMT)
UPDATE:
Our engineering team informs us that they believe they will be able to restore 4 of the 8 affected mailstores in the next 6 to 8 hours. We will keep updating this site as updates occur.

2008-06-06 (12h45 PM EDT -0400 GMT)
UPDATE:
We will proceed at 8 PM EDT with the restore of the 4 mailstores. There are three phases with this restore. First, we will swap the restored database with the one currently in production. During that time, you will lose connection to your mailboxes (estimated time 1 hour). After, once the swap has been completed, you will regain access to your mailbox but you will only have your old emails (prior to tuesday). We will then merge both your old emails with your new ones in order to repopulate your mailbox with all the newest emails. This will be for 4 out of the 8 mailstores that are affected by this issue.

Started as a 5 and has been dropping ever since....now at a 1 minus. After two days of downtime and no end in sight (following days of downtime one month ago), SherWeb's poor uptime service trackrecord is forcing us to seek another provider. Too bad, as we were very pleased to work with a bi-lingual company that could support all of our clients needs.

If you’re looking for high quality customer service and availability for your hosted exchange solution than you don’t want to use SherWeb.

The day that we signed up for their service they were in the middle of downtime that lasted over 24 hours. 4 days later they were still experiencing intermittent down time. We called several times and each time we were told that support couldn’t help us because they were too busy. The girl that picked up the phone could barely speak English, however she managed to mumble out that support would call us back.

24 hrs went by and no one called. We tried to contact them via their 24/7 emergency support form, however nobody responded to that as well.

If you’re looking for massive downtime, poor customer service and a non English speaking company that sends you emails in French…. Than this is the company for you.

For proper hosted exchange, may I suggest some other company.

Mike, tuffmail.com is GREAT. I actually am just leaving them to try SherWeb, but SherWeb i already notice has TERRIBLE SUPPORT. It seems impossible to call them, the hold times are either very long or it says "all lines at SherWeb are busy!". They have not once yet EVER responded to a support email from me. I've been a customer for 3 days and very frustrated.
Tuffmail.com was great, but they didn't offer Exchange hosting, but we had blackberries setup with IMAP, it was very very reliable and very cheap, like $15 or so a YEAR.

With SherWeb, they also speak French (and english) but be prepared to listen to every friggin phone announcement in french then english, makes going very slow and annoying.

Another week, another problem. For the third time in three weeks, there is a delay in receiving email. This can be verified by looking at their status page. I can't count the number of times this has happened in the few months I've been with their service. They will no doubt report back later today that this was a problem with Barracuda and not their service, but I fail to see any difference.

All I read before switching were positive reviews but it's obvious now those were from people like "Daniel" above who work for the company. ALL I WANT IS A SERVICE THAT DELIVERS 100% OF MY MAIL WITHIN OF FIVE MINUTES OF BEING SENT! If anyone finds a service that can offer that, please respond.

Horrible service and uptime.

I switched to Sherweb from another provider thinking the additional storage offered would be a great benefit.

As usual you get what you pay for, and the grass isn;t always greener.

For the past several days, we have had nothing but problems with delayed messages and email delivery problems. This has happened way more times that I would like.

See below for the details on their system status page as of this writing.

Needless to say we are switching to another provider.

SherWeb Network Status (Last update:2008-05-08)

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RSS Feed

2008-05-06 / Exchange 2007

RESOLVED: 8:30 PM (EDT) Please visit this section tomorrow for a thorough explanation of this incident.

UPDATE (6:20 PM EDT): The Spam Definition problem has been resolved at Barracuda Networks and the SPAM filter queues are going down. The site will be updated when the queues are down to normal.

UPDATE (2:45PM EDT): The problem related to the delay of emails is a result of a problem with the Barracuda SPAM Definitions servers. Because the SPAM Definitions servers are not working properly this is slowing the SPAM filtering process. From what we are told, this problem will be resolved within 1 hour on the Barracuda Networks side. Queues will unload and normal email flow with resume.

PROBLEM(10AM EDT): Some customers may experience a delay in email delivery. . This problem should be resolved very soon.

2008-05-02 / Control Panel (Exchange 2007)

UPDATE: CP is back online 100%.

The control panel http://admin.ihostexchange.net/ is updating at the moment and will be back online shortly.

2008-05-01 / Exchange 2007

RESOLVED: (7PM EDT)

PROBLEM(4PM EDT): Some customers may experience a delay in email delivery. The delay varies between 15 minutes and 45 minutes. There is a problem on one of the HUB servers which is slowing down the delivery process to the mailboxes. This problem should be resolved very soon.

In response to Tyler, I work for the company, so I am biased, so I will only offer the facts. But to be clear, we speak English and French. Two many users prefer to store their data in a country like Canada, as we don't have the Patriot Act. It's safe, intact, and no government official is allowed to look at your private information. Lastly, we offer telephone support 8am - 8pm EST M - F and 12 - 5pm EST on Saturdays. After that, we have ticket support and staff that monitor the server 24/7. All for $8.95 per mailbox per month. Thanks for letting me clear this up.

Nothing but problems lately. constant problems with the mail queues, 2 days ago another problem with some of the mailstores, and they are in Canada, and speak French. Im in the USA, and would like to keep my data in the USA.

They also only have emergency support.

I'm only 2 days into using the hosted exchange server, but so far Alex and the team at SherWeb have been wonderful to work with. The transition was easy.

Their pricing seemed too good to be true, and their service has been too good to be true --- but it IS true! They are fantastic. I use the exchange hosting and the blackberry services, and the sharepoint. Next I'm going to add web services! I hope it is as good as the mail.

I wanted my Blackberry to sync with my outllook at work. I knew nothing about how to set it up but it was so easy with the help of the guys at SherWeb. Great price, great support and an overall very good experience so far.

Thanks and keep up the good work!

I'm with SherWeb since now 2 months and it's working like a charme! I'm so happy to have find the best offer of the industry.

They host our 5 BBs and I must say I'm pretty satisfied with the service.