MailStreet BlackBerry Exchange Hosting

Editorial Rating

Overview:

MailStreet, a division of Apptix Inc., was founded in 2001 and offers its customers hosting and Exchange services. It’s located in Fort Lauderdale, Florida, USA, and cites that 6,000 organizations depend on it for reliable service. EOutlook, another mail Exchange service in the Apptix, merged with MailStreet on January 5, 2006.

Pros: The company offers a comprehensive plan that includes many features, including free set-up, free VPN connectivity, a free 30-day trial, free DNS hosting, unlimited email aliases, free use of Outlook 2003/2007 or Entourage for Macs, shared tasks, calendars, 1 MB public folder, and more. The prices aren’t bad, either.

Cons: They don’t list prices for 20 mailboxes or more on the Website, although you can ask for a quote. As well, anti-spam is extra per month, as well as recovering a deleted mailbox. You can download Outlook and Entourage for free, but you will have to pay to have the CD delivered to you by UPS.

Detailed Provider Information:

Version of BES: (Microsoft Exchange, IBM Lotus Domino, Novell Group Wise) MailStreet uses Microsoft Exchange 2007.

Plans and Pricing: MailStreet offers three tiers of mailbox hosting. The first includes 500MB per mailbox and costs $3.95 per month. The 1GB per mailbox plan costs $6.95 per month. The 2GB per mailbox plan costs $7.95 per month. MailStreet does offer volume discounts. All plans include shared contacts and calendars, Outlook and Entourage client access, and free Outlook and Entourage software.

BES service costs an extra $9.95 per user per month.

Firewall Protection: MailStreet offers network security tools to monitor mail-bomb, hacker, virus and denial-of-service attacks.

Anti-Spam and Virus Protection: Anti-virus and anti-spam software is included with the plans. Users can add enhanced anti-spam coverage for $1 per month. 

Set-up Fee: There are no set-up fees for the mailbox accounts; however, if you are going to get a BlackBerry or Goodlink account, the set-up fees vary from $19.95 to $39.95.

Other Devices Supported: MailStreet supports Treo, BlackBerry, PocketPC, Apple iPhone and Smartphones.

Customer Service: The company offers 24-hour emergency support, plus account management on their Website. As well, they offer a helpdesk from 8 am to midnight EST.

Backup History Storage: MailStreet makes nightly disaster recovery backups and stores 14 days of backup history, 7 more than other companies that offer the same service. They also offer archiving and compliance for business users – more information is on the Website. Pricing ranges from $45.00-$200.00 a month, depending on the service that you get.

Uptime Guarantee: MailStreet offers a 99% uptime guarantee with rebates if there are problems.

Additional Services: The company also offers voice telecommunications services and hosted SharePoint services.

Fee to Change BlackBerry for Current Customers: There is no charge for this service.

1 JohnG October 17th, 2011 at 13:33 pm

We used to be customers of Mi8 which was acquired by Apptix (also the owner of Mailstreet).
After having been a customer of Mi8 for over 8 years, we have had nothing but trouble with Apptix/Mailstreet:

1. We have constant interruptions of our service. We have at least issues every single month with activesync not working, the exchange server not working, or something like it. CONSTANTLY THE SERVICE IS NOT WORKING!

2. Apptix will sell you more service than they can actually provide. We have one very heavy exchange user with multiple folders and thousands of items in his mailbox. Although Apptix gladly charges you for multiple GB of space for mailboxes, they cannot actually provide that service! THEY CHARGE FOR SERVICE THAT THEY CANNOT OR WILL NOT PROVIDE! And when we asked for a discount in pricing, since they are clearly charging us for service that they are unable or unwilling to provide, customer service gets rude, which brings me to my next point ...

3.. Customer service is just rude. They will not help you with issues and the standard answer seems to be that nothing seems to be wrong on their end and that they will get back to you ... which happens hours later when they admit that there was some issue on their server.

4. Pricing. Apptix is just plain more expensive than any other exchange provider. They have hidden fees and charges for everything and customer service will attempt to charge you for technical support, even if the issue is on their side! And forget about ever getting a discount, if you complain about interruptions to service. We would gladly pay their higher prices if it meant that our emails "just worked" without anybody having to worry about or troubleshoot it.

Verdict: STAY AWAY!

2 parker November 30th, 2009 at 17:28 pm

MailStreet is unable to provide AntiSpam solutions to customers running split domains (i.e. customers hosting only a portion of their email with MailStreet). In fact, you need to point your MX records to a completely different third-party provider in order to get any SPAM protection.

My company has a few people who require full exchange and mobile access, but the rest of my employees can use a regular IMAP account. MailStreet can't and won't offer a different SPAM solution for clients like myself. They are losing me as a client as a result.

3 mrpacs September 30th, 2009 at 20:12 pm

I have been with Mailstreet for a couple of years. I was a Mailstreet Reseller as well. all of this changed after Mailstreet was acquired by Apptix. Customer Service has been NON-EXISTENT since Apptix came into the picture. I have since left Mailstreet and am now with another Exchange provider.

4 bye bye July 25th, 2009 at 22:53 pm

I left based on my 2 hour discussion with their director [redacted] who seemed to be CLUELESS on how his department functioned and basic info about the environment. He was unable to explain the escalation policy as I wanted nothing to do with Support and could not tell me what my webmail URL was. So I ask [redacted] how do you expect to run a Support department if you dont even know the BASIC info. Stay away from APPTIX. APPTIX same people you talk to is a waste a money and time. How these companies continue to survive is beyond me..tell me APPTIX how do you do it..or are you the spawn of evil?

5 Lame Duck March 14th, 2009 at 20:33 pm

After reading other reviews of Apptix I would STAY AWAY....Their Support team is CLUELESS!!!!!!!!!!!!!!!!!!!!!!

Read ASPONE and MI8 reviews.
http://www.bbgeeks.com/exchange-reviews/mi8.html#add_comment

6 JT October 3rd, 2008 at 13:02 pm

Outdated admin console issues; slow support

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