Exchange My Mail BlackBerry Exchange Hosting Review

Exchange My Mail BlackBerry Exchange Hosting

Editorial Rating

Overview:

Based in Albertson, New York, Exchange My Mail calls itself the premium hosted Microsoft Exchange Email Service. It prides itself by offering users a great experience with free perks, like free Outlook 2007 and Postini Anti-Spam.

Pros: Exchange My Mail offers both single users and companies plans with clear pricing. You get free Postini Spam and Anti-Virus protection, free ActiveSync and free Outlook 2007, 2003 or Entourage 2004 for Macs. There’s instant activation, no contracts or minimums, and you get a 30-day money-back guarantee if you’re not satisfied with the service. As well, you get unlimited public folders, distribution lists and alias addresses. Exchange My Mail offers nightly back-ups, the ability to share calendars and contacts and Outlook Web Access. There are also no set-up fees on their plans, and they have plans up to 100 users.

Cons: The prices are a little higher than other companies and you get less storage for the cheapest mailbox, at only 200 GB. However, if you want to upgrade the storage, they provide a clear price list on the Website.

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Detailed Provider Information:

Version of BES: (Microsoft Exchange, IBM Lotus Domino, Novell Group Wise) Exchange My Mail uses Microsoft Exchange 2007.

Plans and Pricing: Exchange My Mail offers both single-user and multi-user plans. Single users can choose among three options. The Corporate plan offers one 2GB mailbox for $12.99 per month. The Enterprise plan offers one 4GB mailbox for $16.99 per month. The Pro plan offers one 1GB mailbox, plus BES, for $19.99 per month.

The multi-user plans are broken down into eight tiers. The MU-3 plan offers 3 mailboxes sharing 6GB of storage for $34.99 per month. The MU-5 plan includes 5 mailboxes sharing 10GB for $54.99 per month. The MU-10 plan offers 10 mailboxes sharing 30GB for $119.99 per month. The MU-20 plan includes 20 mailboxes sharing 60GB for $229.99 per month. The MU-30 plan offers 30 mailboxes sharing 90GB for $329.99 per month. The MU-50 plan includes 50 mailboxes sharing 150GB for $549.99 per month. The MU-75 plan offers 75 mailboxes sharing 225GB for $839.99 per month. Finally, the MU-100 plan includes 100 mailbixes sharing 300GB for $1,099.99 per month. All multi-user plans include ActiveSync, Postini Enterprise Span & Virus protection, and 100MB of Sharepoint.

For all plans: Additional 1GB mailboxes cost $11.99 per month. An extra 500MB costs $4 per month, and an extra GB costs $7 per month. BES costs an additional $9.99 per month per user. The setup fee for BES is typically waived.

Firewall Protection: Exchange My Mail implements a firewall and network monitoring tools to make sure that your Exchange server is monitored at all times. They monitor hacker, mail-bomb, virus and denial-of-service attacks.

Anti-Spam and Virus Protection: With every plan, users get free Postini Anti-Spam and Anti-Virus protection. Postini is a Web-based program that allows users complete control of their services.

Set-up Fee: There is no fee to set up your Exchange My Mail account.

Other Devices Supported: Exchange My Mail supports BlackBerry, Windows Smart Phones, Apple iPhone and other palm-activated devices. They have a number of services for Wireless Devices.

Customer Service: Users can contact the Exchange My Mail data team 24/7, 365 days a year. The Website boasts top physical security and a regulated environment.

Backup History Storage: With nightly backups performed on your Exchange server, you won’t lose any of your data permanently. Exchange My Mail stores 7 days of backup history.

Uptime Guarantee: Exchange My Mail offers a 99.9% uptime guarantee and a 30-day full money-back guarantee if there is a problem with the service.

Additional Services: The company offers Wireless Sync services for all kinds of PEDs and smartphones. You can get the Microsoft ActiveSync service, which allows improved email messaging and near-instant delivery. As well, Exchange My Mail offers several Apple iPhone plans, starting at $9.99, with the latest in technology for this lucrative new phone.

Fee to Change BlackBerry for Current Customers: There is no charge for this service.

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1 Edward November 29th, 2011 at 23:49 pm: Two failures within the last several months. DO NOT USE THIS COMPANY if you have time sensitive emails or have clients that will not accept the excuse that "my email was down". I lost a major client because of their failure.`
2 Current User November 29th, 2011 at 19:40 pm: Two major outages in 45 days. One involve total mailstore data loss and the other has been totally inaccessible service for 12 hours. They used to be good - but apparenlty have outgrown their abilities.
3 Rick November 29th, 2011 at 17:20 pm: Used to be a great company, things changed and maybe they got too large? Always down now and always an excuse.... down about 2 times per year with over a 6 hour window each time. I have lost many clients over this company
4 JBurnwatt February 18th, 2010 at 18:09 pm: For all those that are looking for an alternative to the services given, http://www.finalasp.com provides Hosted exchange and blackberry support. There's no setup fee for each blacberry and they have 24/7 support for email. I haven't had any issues with them with my sites that I run (they do webhosting too) and whenever I have an issue with my email the support team is fast to respond via the phone or email. Just a suggestion to those who are unhappy.
5 Scott November 7th, 2009 at 0:59 am: Absolutely horrible service. They promise 99% uptime, which is a joke. They have been down at least 3 times since we started with them a year ago. They stated they were going to have a 2 hour outage at 9pm EST! I guess they figure their customers don’t need email Friday evening?
Then if you try and contact them, they close at 8!? Its been over 6 hours since they’ve been down.
I would not recommend them to anyone. An email provider without 24/7 support is worthless.
6 RKE October 13th, 2009 at 8:39 am: Now out 3 or 4 days. No longer any update on status online. Last update is over 24 hours old. Not answering phone, trouble ticket, on-line chat. Don't know what is happening, but it doesn't seem good.
7 ABF October 12th, 2009 at 21:10 pm: They should change their name to ExchangeMy "Emergency Maintenance" Mail
Their service is going down the toilet!
8 Tom October 11th, 2009 at 10:45 am: Has been ok until recently. Down right now- for last two days. Out earlier in the week for over a day. Seem to have lost some contacts and notes in Blackberry/Outlook sync. Customer service very friendly and available to tell you that they don't know what the problem is or when it will be fixed.
9 Howard October 6th, 2009 at 21:42 pm: When the service is up, it's fine....WHEN IT'S UP. It's been down 3 times in the last 2 weeks. Sometimes for 45 minutes, sometimes for an hour, sometimes - like now - it's down for hours. And they never seem to be able/willing to give any estimate of when it will be back up.
10 Michael May 9th, 2009 at 8:21 am: Ive been with them for 2 weeks and my blackberry service has been out for 3 days. they have not been able to solve the problem. kudos to their customer service who have been patient and on the phone with me for hours, but it is disconcerting that my business has been interrupted for 3 days and they cannot seem to solve what should be a simple problem.
11 JH May 9th, 2009 at 5:23 am: We use them for our hosting. We have now been down a full week. The original outage occurred last Saturday morning 5/2/9 at 1am and we are still down.
12 John Murphy November 13th, 2008 at 7:25 am: This is the third exchange host I have tried (123Together and SherWeb were beyond terrible) and their service has been flawless. I have Outlook 2007 and a Blackberry curve that all stays in perfect sync. I was initially hesitant since they are only Tier III but the other providers I mentioned were Tier IV so it clearly means nothing. Highly recommended.
13 jgjTECH Consulting August 3rd, 2008 at 15:59 pm: Excellent service and support. Painless setup. I've tried several other hosted Exchange providers and found this company to be the best.
I frequently recommend them to my customers.
14 tKrupps April 17th, 2008 at 10:45 am: Excellent service, and uptime. We have been using them for about 8 months now, and we love it.
15 DM January 30th, 2008 at 20:34 pm: since starting my business about a year ago, exchange my mail has been the most constant, easy and reliable aspect of my back end operations. i can't say enough good things about their service and support - it is like having a large company's IT department at your disposal, except possibly better since they operate 24/7. Every once in a while i mess something up or the phone company does, and they bail me out right away and help me fix the issue. if you just want your personal email exchanged, it's a really great convenience and worth the money - if you have a new business, exchange my mail is your answer for remote and backed up email.
16 NS January 4th, 2008 at 14:37 pm: They blow the competition out of the water with their excellent customer support and network reliability.
17 JL December 17th, 2007 at 18:23 pm: Awesome customer support -- Jim walked me through the entire setup for Exchange 2007 w BBerry. Service works perfectly, am very satisfied. Had tried 1and1, 123Together, and Sherbweb -- these guys are hands down the best. Check them out!
18 George Rios December 5th, 2007 at 20:57 pm: EMM is awesome! I got a new cell phone late on a weekday and needed to have it running by the next day for my meetings. I opened a ticket at 9:30PM and got all the setup information that I needed back by 9:45PM! I am super-impressed with their consistent level of service and support. I have (and would again) recommed them to anyone seeking Hosted Exchange.
19 Stan Plotnick November 30th, 2007 at 11:30 am: I have never worked with a service company that has been more committed to "service"....no stacking in hold pattern for 20+ minutes (phone gets answered by real people as soon as you call); no desertion when the right answer can't be immediately found (on several occasions the team spent more than 1/2 hour resolving my issues; and smart support that knows what they know and what they don't (and get help with what they don't know including conferencing with other firms such as RIM)....great service and, after all, is that what a service provider is about!!!
20 tmgarvey November 26th, 2007 at 12:59 pm: This is an email I sent EMM the other day...
I called the other day asking about the $39 setup fee for the Blackberry service (since I'm an existing customer) (you told me it would be refunded), and I see that the setup fee was already refunded with no further action on my part.
Also, I wanted to compliment the gentleman (I believe his name is Alvin) who patiently walked me through a fairly lengthy migration process AND put me on a three-way call with Blackberry when we ran into a snag setting that up. (He also suggested some music I might like :-) --just an added service).
Heh, I would suggest you tell customers to archive as much mail as they can prior to doing the migration--if I'd known it was going to take that long I would have archived big-time before starting.
Anyway, getting used to the Outlook 2007 is a little tricky (just takes some getting used to), but I was very pleased with the customer service and tech support. Anytime I've ever had a problem or question you guys have been very responsive and helpful.
You've got some of the best tech/cusomer support there is out there in cyberspace, and I just wanted to give kudos where they are due.
21 Manny November 19th, 2007 at 11:33 am: I have been with EMM for almost 2 years now. I highly recommend them. Excellent plans, and support. Their prices are competitive, but may be slightly higher than some other vendors... BUT you get what you pay for!
Also - Some other vendors are just as expensive, and leave you waiting on hold for an hour or more..
22 Billy November 9th, 2007 at 15:14 pm: Not as good as advertised. The spam software issues a lot of false positives. The prices are very overpriced and issues with billing are a joke.
23 peter October 29th, 2007 at 11:02 am: Excellent service and support. After signup, a real person ( JIM ) called me to welcome me.
What a great touch. He helped walk me through the setup and answer my questions. Took me a total of 20 minutes to get everything setup and working.
Great service, and I highly recommend it!
24 Ryan October 14th, 2007 at 10:37 am: I recently switched over from my previous e-mail provider to exchange my mail and it has made a great difference in the way my blackberry performs. Now I can sync all my applications together and receive my e-mails as quickly as they can possibly come with no hassles. The folks at exchangemymail.com were great too as they walked me through a step by step procedure of how to set everything up. Very great service, highly recommended. Go leafs Go.
25 Rae October 12th, 2007 at 14:45 pm: I've been using exchangemymail for about two years now. Setup was easy and I've even had to change blackberry devices three times - each time I just called customer service and they walked me through the switch. I've had a problem or two, but customer service has always been on the ball and gotten any issues fixed right away. The pricing is fair, but since I use my blackberry for my small business, the reliability and customer support are my two biggest concerns and I'm a very satisfied customer!