Overview:
Based in Albertson, New York, Exchange My Mail calls itself the premium hosted Microsoft Exchange Email Service. It prides itself by offering users a great experience with free perks, like free Outlook 2007 and Postini Anti-Spam.
Pros: Exchange My Mail offers both single users and companies plans with clear pricing. You get free Postini Spam and Anti-Virus protection, free ActiveSync and free Outlook 2007, 2003 or Entourage 2004 for Macs. There’s instant activation, no contracts or minimums, and you get a 30-day money-back guarantee if you’re not satisfied with the service. As well, you get unlimited public folders, distribution lists and alias addresses. Exchange My Mail offers nightly back-ups, the ability to share calendars and contacts and Outlook Web Access. There are also no set-up fees on their plans, and they have plans up to 100 users.
Cons: The prices are a little higher than other companies and you get less storage for the cheapest mailbox, at only 200 GB. However, if you want to upgrade the storage, they provide a clear price list on the Website.
Detailed Provider Information:
Version of BES: (Microsoft Exchange, IBM Lotus Domino, Novell Group Wise) Exchange My Mail uses Microsoft Exchange 2007.
Plans and Pricing: Exchange My Mail offers a myriad of plans for single users up to 100. Single users can choose from a 200 MB mailbox to a 2 GB one. 200 MB is $9.99 a month; 500 MB is $14.99 a month (which is slightly more expensive than other companies will offer); 1 GB is $19.99 a month and 2 GB is $29.99 a month. All plans include free Outlook 2007 or 2003, free ActiveSync, and free Postini Spam/AV.
Multi-user plans offer a similar breakdown, with combined storage of 2.5 GB. Essentially, this means that you get 5 500 MB mailboxes with the plan. The plans range from a 5 user plan to a 30 user plan, making it ideal for a small to medium-sized business environment. The 5 user plan is $49.99 a month; the 10 user plan is $119.99 a month; the 20 user plan is $229.99 a month, and the 30 user plan is $329.99 a month. They have added a 50, 75 and 100 GB plan to their offerings. The 50 GB plan is $549.99 a month; the 75 GB plan is $809.99, and the 100 GB plan is $1049.99. Exchange My Mail also offers 200 MB of Sharepoint Storage space with all multi-user business plans, so that you can host whatever you want without having to pay for another program.
All plans have instant activation, no minimums, and no contracts. Exchange My Mail does offer a personalized guided set-up so that you don’t run into any problems when you’re trying to set-up your plan. As well, you can get extra storage and mailboxes for a fee. Like their single user plans, you pay by the amount of storage. If you have a multi-user plan, you can get a 5% discount on their other services, as well.
Exchange My Mail also has wireless BlackBerry services. For a fee of $9.99, you can sync your BlackBerry to your Exchange My Mail mailbox. If you have a different Exchange server, you can use their SoloSync program, which is a subscription-based service. This allows you to use your own server while still taking advantage of the Wireless features that Exchange My Mail offers. Exchange My Mail runs on a Tier 3 Datacenter, located in Long Island, NY. There is a set-up fee on this plan of $35.99.
Firewall Protection: Exchange My Mail implements a firewall and network monitoring tools to make sure that your Exchange server is monitored at all times. They monitor hacker, mail-bomb, virus and denial-of-service attacks.
Anti-Spam and Virus Protection: With every plan, users get free Postini Anti-Spam and Anti-Virus protection. Postini is a Web-based program that allows users complete control of their services. According to the Exchange My Mail Website, Postini is the industry’s leading provider of email and management solutions. The service processes 10 times more email volume than other services and has 98% accuracy in blocking spam and viruses. As well, there are no security or latency issues, because Postini doesn’t go through store vendors.
Set-up Fee: There is a one-time set-up fee for each single-user plan of $39.99 and $37.99 for multi-user plans.
Other Devices Supported: Exchange My Mail supports BlackBerry, Windows Smart Phones, Apple iPhone and other palm-activated devices. They have a number of services for Wireless Devices.
Customer Service: Users can contact the Exchange My Mail data team 24/7, 365 days a year. The Website boasts top physical security and a regulated environment.
Backup History Storage: With nightly backups performed on your Exchange server, you won’t lose any of your data permanently. Exchange My Mail stores 7 days of backup history.
Uptime Guarantee: Exchange My Mail offers a 99.9% uptime guarantee and a 30-day full money-back guarantee if there is a problem with the service.
Additional Services: The company offers Wireless Sync services for all kinds of PEDs and smartphones. You can get the Microsoft ActiveSync service, which allows improved email messaging and near-instant delivery. As well, Exchange My Mail offers several Apple iPhone plans, starting at $9.99, with the latest in technology for this lucrative new phone.
Fee to Change BlackBerry for Current Customers: There is no charge for this service.
I've been using exchange my mail for about two years now. Setup was easy and I've even had to change blackberry devices three times - each time I just called customer service and they walked me through the switch. I've had a problem or two, but customer service has always been on the ball and gotten any issues fixed right away. The pricing is fair, but since I use my blackberry for my small business, the reliability and customer support are my two biggest concerns and I'm a very satisfied customer!
I recently switched over from my previous e-mail provider to exchange my mail and it has made a great difference in the way my blackberry performs. Now I can sync all my applications together and receive my e-mails as quickly as they can possibly come with no hassles. The folks at exchangemymail.com were great too as they walked me through a step by step procedure of how to set everything up. Very great service, highly recommended. Go leafs Go.
Excellent service and support. After signup, a real person ( JIM ) called me to welcome me.
What a great touch. He helped walk me through the setup and answer my questions. Took me a total of 20 minutes to get everything setup and working.
Great service, and I highly recommend it!
Not as good as advertised. The spam software issues a lot of false positives. The prices are very overpriced and issues with billing are a joke.
I have been with EMM for almost 2 years now. I highly recommend them. Excellent plans, and support. Their prices are competitive, but may be slightly higher than some other vendors... BUT you get what you pay for!
Also - Some other vendors are just as expensive, and leave you waiting on hold for an hour or more..
This is an email I sent EMM the other day...
I called the other day asking about the $39 setup fee for the Blackberry service (since I'm an existing customer) (you told me it would be refunded), and I see that the setup fee was already refunded with no further action on my part.
Also, I wanted to compliment the gentleman (I believe his name is Alvin) who patiently walked me through a fairly lengthy migration process AND put me on a three-way call with Blackberry when we ran into a snag setting that up. (He also suggested some music I might like :-) --just an added service).
Heh, I would suggest you tell customers to archive as much mail as they can prior to doing the migration--if I'd known it was going to take that long I would have archived big-time before starting.
Anyway, getting used to the Outlook 2007 is a little tricky (just takes some getting used to), but I was very pleased with the customer service and tech support. Anytime I've ever had a problem or question you guys have been very responsive and helpful.
You've got some of the best tech/cusomer support there is out there in cyberspace, and I just wanted to give kudos where they are due.
I have never worked with a service company that has been more committed to "service"....no stacking in hold pattern for 20+ minutes (phone gets answered by real people as soon as you call); no desertion when the right answer can't be immediately found (on several occasions the team spent more than 1/2 hour resolving my issues; and smart support that knows what they know and what they don't (and get help with what they don't know including conferencing with other firms such as RIM)....great service and, after all, is that what a service provider is about!!!
EMM is awesome! I got a new cell phone late on a weekday and needed to have it running by the next day for my meetings. I opened a ticket at 9:30PM and got all the setup information that I needed back by 9:45PM! I am super-impressed with their consistent level of service and support. I have (and would again) recommed them to anyone seeking Hosted Exchange.
Awesome customer support -- Jim walked me through the entire setup for Exchange 2007 w BBerry. Service works perfectly, am very satisfied. Had tried 1and1, 123Together, and Sherbweb -- these guys are hands down the best. Check them out!
They blow the competition out of the water with their excellent customer support and network reliability.
since starting my business about a year ago, exchange my mail has been the most constant, easy and reliable aspect of my back end operations. i can't say enough good things about their service and support - it is like having a large company's IT department at your disposal, except possibly better since they operate 24/7. Every once in a while i mess something up or the phone company does, and they bail me out right away and help me fix the issue. if you just want your personal email exchanged, it's a really great convenience and worth the money - if you have a new business, exchange my mail is your answer for remote and backed up email.
Excellent service, and uptime. We have been using them for about 8 months now, and we love it.