BB Geeks

123together has not been able to have blackberry enterprise service work correctly for us in over 60 days. We have multiple calls into their tech support without resolution. Their service is easy to use but be careful if you have a problem. It appears they don't have the higher end technical capacity to work through problems outside of click this box or reset your blackberry. I have had a multitude of occasions where we were told that a "admin" would be contacting us without any contact whatsoever. All in all, IF their service is working it is good but when its not don't hold your breath for a resolution.

I switched to 123together.com almost a year ago. The upgrade process was a little to my disliking as it required PST exports. However, for the most part their service has been up and running during our primary business hours and if down at night my clients have not noticed. Their BES service is about 98% up-time, but with 3 carriers it is hard to tell if errors come from the host or from our carrier. 123together is a very easy way to run an Exchange environment.

We are a small public relations and marketing communications firm specializing in home fashions, home furnishings and lifestyle clients. We have only 2 employees and fiveaffiliates (independent contractors) working for us. For our small company, I happen to be the one in charge of IT, which is scary, because my background is not in IT at all.
Our affiliates are located in different parts of the country, and we all travel a lot, so sharing information was a challenge until recently. We needed the ability to quickly and easily share visual information with our affiliates without having to duplicate all files on everyone’s PC and using up all the space on everyone’s hard drive. We needed a solution that wouldn’t require IT knowledge and would meet our storage and pricing requirements.
We started using 123Together.com’s hosted Windows SharePoint Services. It is a perfect solution for us, as it allows us to easily share files online. And while we began using it simply to share images we began to find other uses.
Each month we assemble a report of all activities undertaken on behalf of our clients. It is a collaborative document we used to manually assemble from each individual’s report. That report was then “bicycled” around for final approval - - a lengthy and needlessly complex procedure. SharePoint has greatly simplified the process. The report is now posted on line and each affiliate can add to it as the month progresses. No need to wait for someone to finish their work before the next person can begin. The check-in and check-out functionality helps us avoid version conflicts; and the SharePoint version control functionality assures us everyone is looking at the same information.
We are continually finding more way to take advantage of all the features of SharePoint. For example, we started creating workspaces for events and special projects we create for our clients.
123Together.com’s SharePoint application helped us resolve our file sharing and collaboration challenges, and our experience with the service has been very positive – especially for a guy with no IT training but all the IT responsibility.

AMMC, Inc.
Public Relations Industry

There have been a few glitches in the service in the past but tech support phone service is 2nd to none! Keep up the great work and the perfect customer service!!

User of: 123Together.com Hosted Exchange, Postini SPAM filtering and Hosted Email for BlackBerry.

Hello to everyone in the BlackBerry hosted Exchange community. My name is Bill Flynn and I am the 123Together.com general manager. I wanted to take a moment to acknowledge the issues and concerns expressed by some of the posters to this page and inform you of some of the steps we have taken to ensure that these issues do not happen again.
It is true, a number of our hosted email customers did experience service related issues earlier this year.
First, I would like to apologize for the inconvenience and business impact this interruption in email service caused. We are acutely aware of the level of importance placed on email and its significant role in business productivity and success. We understand that expectations are very high when it comes to email availability and want to assure you that we do not take any interruption in email delivery lightly.
Second, since the beginning of the year, with the full financial and human support of our parent company, mindSHIFT Technologies, we have made significant and continued investments in our infrastructure and systems, including:
• Installation of enterprise-class routing, switching and firewall devices which will enable us to better serve our growing customer base for years to come
• Move to a better controlled physical environment
• Implementation of mindSHIFT’s long-standing CRM system and world-class customer support model to improve our customer care and satisfaction with increased responsiveness and faster resolution of issues.
These changes have already had a positive impact on email availability and uptime and we will continue to address any other residual issues. Again, I apologize for the impact that these interruptions caused.
We thank our customers for their continued relationship and look forward to providing excellent service well into the future.
I would be happy to chat with anyone regarding this post. I can be reached at William.Flynn@123together.com

Much better service lately after couple outages at the end of a year.
We were not down for over 5 months now...
I'll update this post if anything changes.
Ron.

Occasional outages. Non responsive billing department. Begrudgingly allowed a long term customer to get advertised rates on site after reductions but tried to get us to pay old fees even though there is no contract. Extra fees for simple administration. Overall pretty shady and not awesome. We are looking around.

I'm not an expert in the email arena so I went to hosted exchange with some fear and anxiety. I'm a one-person office, so no big requirements here. I found 123together to be extremely easy to set up and transition to from my old POP3 mail. But over time there have been quite a few periods of downtime. When there have been downtimes, I've been assured that no email would be lost blah blah blah, but I KNOW I have missed some. What is scary are the ones I don't know about--how many of those have there been? Yesterday things were down again and an email I really needed to receive took me about 10 extra hours to get to me. I don't expect perfection but I do need a higher level of reliability than I've been getting.

I needed "Mission Critical" email, something very reliable, so I signed up with 123together on Jan4. Everything looked good, so I initiated several domain transfers, new hosting, reissue SSL cert, etc. From Jan5 to Jan7 they claimed to have "intermittant" connection problems. In reality, everything was down for two days, stretching a simple 3 hour job into a 3 day job. Tech support gave false deadlines, manager did too. Customer service gave me the runaround. No one sounded like they cared. Not even billing this morning when I called to cancel. Sherweb got my business, and their support and service has been the opposite of 123together - that is, excellent.

We have been with 123 Together for 1 month now and have had no less than 5 days without email. They are blaming this on a "new network infrastructure" as if that is a valid excuse. I would suggest you stay away from 123Together and Groupspark (their private label brand) entirely until they have proven they have the management and strategy to host mission critical services such as email.

123together has offered unreliable service during the six months during which they have hosted our email. Their servers are down for days on end, preventing us from accessing our email. Uptime guarantee applies only if you keep precise accounting of downtime and prove it to their satisfaction. 123together is a poor service provider.