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BlackBerry users love the versatility and mobility that the device brings to their business and personal life, but like all devices, BlackBerries have their issues. As the models have become newer, so the bugs have been weeded out, but there are several common technical problems that BlackBerry users seem to experience across the board. We’ve picked the top four and found some solutions to help you figure out your BlackBerry’s issues before you lose valuable time.
- The BlackBerry screen is frozen.
This problem happens on pretty much any computer-related device. Something happens and you suddenly can’t scroll up or down, or click on anything. It’s annoying, but there are actually two ways to fix it. You can perform a soft reset, which is done by pressing the ALT + CAP + DELETE keys on your handheld at the same time. If this doesn’t work, perform a hard reset. This is done by finding the RESET button at the back of the handheld. Sometimes, this button might be near the bottom, under the battery cover. Press the RESET button using a pin or paper clip. With either method, you shouldn’t lose any data. - The BlackBerry doesn’t send or receive email messages.
This problem could be due to the lack of GPRS service. GPRS stands for General Packet Radio Service, and it’s what allows your device to access data. The first thing you should do is perform a soft reset. If that doesn’t work, perform a hard reset. After both resets, check your wireless antenna signal strength. The antenna should show GPRS. If you can still make phone calls and access the Web, then your GSM service is still available. Try sending yourself an email – does it work? If it doesn’t, call your BlackBerry provider. Sometimes, your service could be delayed due to a billing problem or to downtime on the network. - The BlackBerry won’t synchronize properly.
When you have push email, there’s nothing more annoying than seeing messages you’ve already read still in your inbox after you’ve deleted them. Sometimes, BlackBerry users find that this problem happens, and there’s a number of causes as to why. This page from BlackBerry.com explains the causes and how to fix them. - The BlackBerry has backlight or screen delay problems.
Several people on some common BlackBerry forums have mentioned that their device is having backlight problems. These run the gamut from being unable to see the backlight at all to the screen delay flashing off too soon. Depending on which model you have, you can go into your Options or Preferences and select Screen/Keyboard. Here, you can adjust the backlight settings to your preferences. You will want to set the Backlight Timeout to your preferred time setting. This should extend the screen delay and stop it from coming on too soon. Users have reported that this often works, especially if you have an erratic or weak backlight. If this doesn’t work, you can install BBLight, a freeware program that users have found to make their backlight settings more accessible.
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321 Comments ↓
what about problems where the call log just erases itself? for exampe, if cannot get to my phone when it is ringing…i get back and it says i have a missed call, i want to view it or close out that window…no matter what i choose, it automatically clears whoever called me. if that person doesn’t leave a voicemail, i’ll never know they called. the same thing with text messages…my phone will alert me of a message whether it and SMS or MMS or yahoo messenger message..but when i go to check it, it’s gone. any idea how this could be fixed?
Hello LOLA, Cooper here.
After doing a little bit of digging, with regards to your stated issue I have come to the conclusion that your problem is related to low memory. Nearly every mention of this call log/SMS vanishing phenomenon has been related to the Pearl.
This is a “known issue” according to various cellphone providers and a patch is being created to address it. Verizon estimates their patch release date to be January 2008.
If you don’t mind, please post what model of BlackBerry you are using and who your carrier is.
In the meanwhile, a suggested course of action is to delete the cache in your web browser, and your old messages. You should also periodically take your battery out and wait 10 seconds and put it back in, and some how that keeps it from deleting.
I have the same problem and was thinking it was just AT&T because I just bought the curve 8310 but had been using a the 8370 thru Sprint (and still access my email with that as well) for the past 2 years and nothing like that has ever happened!!!! No way it’s the memory!!! No way, I just bought the phone after Thanksgiving!
i have a hearring problem with my blackberry 8700c people cannot hear me when they call but i can hear them just fine… help going crazy never had such problems with a phone…. any ideas?
Helppppp!!I just got the blackberry 8800, used, the phone is fine, it receives SMS but i am not able to reply or compose a message. it doesnt gives me the option when i hit the menue key or the track wheel, i restarted the phone and upgraded the software but it doesnt help. Heeeelllp
My sons blackberry 8700c scroll wheel doesn’t click anymore. I can take it apart but how do I change the wheel and where do I get a new wheel?
Thank you,
John
My blackberry 8700’s scroll wheel doesn’t click anymore … how do I fix? Thanks.
David
Hi, the number 8 button just stopped working on my phone a few months ago and I cant figure out why. Is there any way I can fix this myself or do I have to take it to the store? Thanks, mike
Oops, sorry I have the 8100. Thanks, mike
everytime i click the track wheel down, it pushes the qw button. any suggestions?
i just got my BB and i have unlimited texting, but i cant mms??? what do i do???
i was wondering how do you fix a blackberry screen if it doesn’t come on, and is the power light keeps blinking on and off.
I connected my blackberry to my notebook in order to back up my information. When I disconnected it, it stopped working, not powering up at all. I’ve tried everything, downloading different desktop managers with nothing working. I took it to a cellphone repair shop and when the tech checked it out, he said he didn’t have the slightest idea what was wrong with it. I am disgusted. It was the first time I tried to connect it to the computer. And the insurance ran out two weeks before. HELP!
Hi – i have just got a blackberry curve 8310. I live in UAE so etisalat is the service provider. Anyway i am having problems with the browsing as in it comes up for the home page with the message sorry occur, service unavailable. and then when i try to use yahoo messenger it says service not enabled on this handset. i tried calling etisalat and they told me to download the settings again and reinstall them on BB, but this still hasn’t worked. Any suggestions as am getting really hacked off with this now, and there doesn’t seem to be any help/support available from either BB or Yahoo :(
i have this problem with my blackberry8100 i dialed and cantnot her when is ringing i just hear when i press the speaker is anythin the ican do to fixed.
Help my blackberry 8700c is just blinking on and off with a hour glass in the middle.
Help help help
I have a pearl and I continually run out of memory, or so the status says, but I have a media card that say I have 1.8G free of space. How do I ensure my data and app’s are gettin saved on my media card? Thanks!
Every time I go to send a SMS, an X shows up like it didn’t go through. This is for every text I have sent since I got it a few days ago. I am showing full signal strength and have taken the battery out. Any suggestions? Thanks.
My BB 8700v keeps getting turned off during calls despite the fact that the battery is shown as full on my screen. This happens even if I have just fully charged my phone. I am thinking I should buy a new battery. Please advise on what to do.
John: Check out http://www.bbrepairshop.com/ — I can’t recommend them, since I’ve never used them. But I’ve heard a few good things.
David: See above.
Jennifer: Is this with every person you call? If so, it might be the microphone that’s an issue.
Mike: I’d take it to the store, just to be safe. Don’t want to go voiding a warranty.
Yessy: Need more info, specifically your carrier.
moe: You’re going to need to send that to a shop.
Don: Go to an authorized retailer for your carrier. They might be able to flash your phone.
Susannah: Looks like that’s a carrier issue. Maybe they’re blocking those services?
Nick: Can you hear people talking after the phone rings?
Shameka: Bring it to a corporate store and have it flashed.
Maryann: You can’t store apps on a data card. You need to store them locally.
Tasha: You have to call your carrier. This has happened to me once or twice, though it went away in time.
ZN: It might be the battery connection, not the battery itself. I’d have a repair shop look at the connection.
my blackberry world, 6 months old, has recently began having problems with erratic display playing brickbreaker. the screen momentarily freezes while playing so the ball appears then appears somewhere else, sometimes even goes backwards.
crazy… help!
I have a blackberry pearl 8100 from tmobile. i put in sm card 2g and I load music on the phone. it work for three days and screen just went dark black. I can still call people and recieve call but see anything on phone. i took battery out the phone let it sit for a week. the screen came back on. i put the sm card back in the phone I back up all stuff on sm card. I tried to listen music again on the phone. the screen went black again the screen light come on for a sec and then goes back to a black screen. I took back out the sm card I was told tmoblie tech support might have to reset phone.
I need to replace my click wheel on the 8700. How do I take it on and off? thanks!
I have the blackberry Pearl and each couple of hours my messages and call log will automatically delete itself with an egg timer appearing in the middle of the screen for a long period of time. I assume this is to do with the memory but my messages are only 10-15 in number when it deletes them!
I have 8700C and I install the Software Enterprise 4.2.2 and the sinchronization is ok.
After 2 or 3 weeks. I can’t download my e-mail from my Laptop, and I have the following problem:
c:\Doc\bmc\locals\temp\7e23_appcompat.txt
I think is something related with the sinchronization. so to fix this problem I remove the software and I reinstall it again and everything works fine for 2 or 3 weeks and the problems returns again.
Please help me :(
My blackberry got wet (it was in a bag with my water bottle and leaked)I went home and dried it with blow dryer but it is just dark. I tried taking the battery out and back in but nothing is happening.
Tara,
My advice is always to stick it in a bowl of rice for 48 hours. Make sure to wipe dry the connectors on the battery. Don’t try to reconnect the battery. Just let the rice absorb the moisture in the handset, and try to reconnect and turn it on again in 2 days.
I HAVE A BLACKBERRY 8707 AND I PUT A PASSWORD IN TO IT BUT WHEN I TRY“D TO TAKE IT OF ALL I KEPT GETTING IS ENTER “BLACKBERRY” WHICH IS NOT PASSWORD NOW IT HASE STOPED WORKING ALL I AM GETTING ISA CIRCLE WITH SOMETHING LIKE A CASSSETE TAPE WITH A LINE THROUGH IT. IT WON`T LET ME ENTER ANYTHING CAN SOMEONE HELP CHEERS DEAN Emai deanofinn@yahoo.co.uk
caller id is never displayed whenever i get an incoming call,even if the name and number of the person calling is stored in my phonebook
help
I have a blackberry curve and I woke up this morning unable to access icons or make calls. When ever I press the ball it just goes straight to the U’s in my address book? I think my cat may have played with it over night and may have assigned speed dial or something. Can someone help me please? beth_415@hotmail.com
Dean: You have wiped your device by putting in the wrong password too many times you will have to do the following –
1- Open Desktop Manager and select Application Loader
2- Install the OS by following the prompts and selections
3- The device will reboot. It can take up to 15 minutes for the 1st boot.
4- Restore the previously made backup or re-sync
Uzzy: Do you have your handheld password protected? If so, when it’s locked it will only show the number and no contact name, when not locked it will show the contact name and number.
Go to Options > Security Options > General Settings and set Include Address Book to No.
Elizabeth: Sounds like a dirty trackball to me try cleaning it and report back if the problem persists. Here is a link to a post that describes the procedure for cleaning your trackball:
http://www.bbgeeks.com/quick-tips/how-to-clean-your-blackberry-trackball-88916/
Thanks for your response in regards to my previous post. I can access all icons now and make calls…I don’t know how but it just happend. However, now when I lock the key pad * and send key do not unlock it??? Is there a way to restore original settings? I have taken your advise and selected application loader. What is OS? If I didn’t have a previous back up should I re-sync? I don’t know why I can’t unlock it? Thanks so much for your help.
I have a Blackberry 8330 Curve that I recently bought. At the main screen a hourglass consitently flasses. My phone runs extremely slow. It also gives me two messages “app error 200″ and “javascript error” and then it does a reset but the hourglasss is still there. How can I fix this?
Elizabeth: First try doing a hard battery pull – this means pulling the battery out while the device is running – believe it or not this actually fixes the majority of BB related glitches. If that does not work, check out these posts for info on how to backup your data and wipe your device:
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
http://www.bbgeeks.com/blackberry-guides/when-you-know-its-time-to-wipe-your-blackberry-88516/
The OS refers to your Operating System (the files that run your BlackBerry) Here is where you download the latest OS for your device:
http://www.blackberryforums.com/rim-software/58404-latest-operating-system-available-each-blackberry-device.html
Austin: You will need to wipe your device and reload the OS as well. Follow all the same instructions as above.
Hi i have the blackberry pearl with orange and i have a problem with the battery only lasting a few hours after a full charge, i tried another battery in the phone but it was the same. then i noticed that the little arrows in the top right corner were flashing most of the time the phone was on and also the hour glass keeps coming up when doing simple functions and even when i am not doing anything on the handset at all. Please help!!! thanks
Hi, I have a bb pearl and have the same problem as Rach. Up until a couple of hours ago I was putting up with the problem, but now every time I try and go into my messages it comes up with an error: Uncaught exception: java.lang.NullPointerException. Any ideas???
Because of this issue, I haven’t been able to send any messages unless I go via the address book.
I still have the problem with messages and missed calls not being logged. I have even checked the options to make sure it logs all calls… Still nothing! :)
I bought a BlackBerry Pearl 8120 on May, and the second day I purchased it, it was already presenting some problems. The call log would always get deleted, I couldn’t read my BBM, I couldn’t use any function because the screen stayed static—so I went back to where I had purchased it and they apparently rebooted/restarted the system. The phone still presented the same problems a week later, but worse— I went back and fought to get a new phone three weeks ago. I was given the same model but it is even worse than the first one. I cannot receive calls: either I press send when I can see and incoming call and it won’t work OR much worse, they call me and my phone does nothing but move the freaking hour-glass, if i try to access my viocemail, when i dial to eneter my password the phone wont respond, I don’t get text messages delivered, I can’t read BBM, the camera goes off and stays in camera mode unless I take the battery off, the phone doesn’t respond to any scrolling or keys, only the hour glass shows up, moves and freezes my phone. Sometimes it doesn’t even restart after removing my battery. My screen constantly goes blank and says “APP ERROR 552 RESET” I press reset and the hour glass appears staying like that– the phone doesn’t respond to any command and the screen goes blank again— basically I have NOT been able to use my phone or get contacted in the past three days. is there any explanation I can get?
I live in Venezuela and the phone was bought from the phone company TELEFONICA MOVISTAR. Thank You for any advice (besides getting a new one) or info I can get—I read somewhere that basically RIM uses the Latin American markets as guinea pigs to test their products– is this true?
@Mell and @ Frustrated
If you were only having issues with messages not being stored etc I would suggest deleting a bunch of stuff from your BB to free up internal memory, but you both sound like you are having problems that are bigger than that. While I unfortunately do not have specific information on why your devices are not functioning, I can suggest an OS upgrade.
Upgrading to the most recent OS should eliminate the bugs you are seeing. Download and instructions are here:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Let me know if this works for you – if not I will dig a little deeper.
@John — those arrows you see indicate data being transmitted. If they are continuously flashing that indicates a problem. Do you have any 3rd party applications installed that “poll” for information on a regular basis? If so you might want to check it’s settings and see if you can increase the time between polling.
Also if you are in an area that does not have great coverage your BlackBerry will be constantly trying to find a better signal and this will cause a battery to drain quicker than normal.
I would suggest upgrading your firmware (OS). Use the link above and comment back if it worked or not.
my blackberry was thrown against the wall really hard and nothing is wrong with it on the outside but when ever i turn it on the screen shows up cracked but when its really not. is it internally broke?
Hello, I have a Blackberry Pearl & all of a sudden when I try to call someone or they call me I can’t hear them. If I put the phone on speaker it’s all fine and if I use my handsfree its fine, so I’m wondering if I’ve pressed something I don’t know about?? Can anyone help??
@sam sounds like you messed something up on the inside of your device when it hit the wall — some pics might help better identify what is going on.
@Michelle I suggest doing a hard battery pull to see if that kicks the system back into normal operation. Your issue is a know bug in some models of Curve and Pearl, but there is no official fix.
If a battery pull does not work, activate Voice Activate Dialing. This is a work around, the real fix will be a OS update.
That will free up the speaker and it will continue to work until you run a non-BlackBerry audio clip and interrupt it. (Reed McLay – BlackBerry forums)
I have a bby 8730 the gps does not seems to work at all the os is 4.1.1 I am from India w/t Reliance network willthe os upgrade fix the problem.if yes ps advse where can I download n install it
@Selwyn Unfortunately GPS service is not available on the Reliance Network.
Read more here
http://pages.citebite.com/h9q3k3m3knqd
Hi I’m having problems with my bb messenger, I have a couple in my list to which I can’t send messages, but I can receive from them, when I send them a message the checkmark appears, but their status is unreachable.
I have deleted them, they also have deleted me, I have deleted and installed the bb messenger but still the same problem.
Thanks,
JP
my phone number appears twice on my screen what can i do to make it shows up once.
@mechanicow where exactly is your phone number appearing twice. I need a bit more info to try and sort that one out.
@Juan – you need to do a hard battery pull on your device and that should shake things up and get your messenger back to normal. A hard battery pull is when you take out the battery while the device is still powered on. Wait for 30 seconds and the replace.
This should work — your other contacts may have to do the same.
I just got my blackberry curve about a month ago. The problem started the first week I got it. I picked up my phone to check the time and the phone seemed to be off. I tried holding the power button to turn it back on. I tried plugging it in neither worked. I had to take the battery out and put it back in and then it turned back on. It has happend about 5 times sense I have had it. I have missed calls, sms, and alarms. What can I do? Will at&t fix or replace it?
Phone is blank except for a pic of a battery with a z through it. It was working fine until I tried to recharge the battery.
@kevin do a hard battery pull and this should fix the problem. If it does not then you will have to reinstall the OS on your device.
@sk this sounds like a memory drain issue to me. The curve is known to have these types of problems. Check out this post for ways you can reduce your used memory:
http://tinyurl.com/5v79u8
Hey,
I had some problems compiling programs in JDE. Later I found out that it has to do with installation problems with JDE. You have to set environment path after installation. This is where I found the solution : http://moazzam-khan.com
My 8830 has reflected 1 missed call for weeks now. However, there is no missed call when I enter the application….missed calls are reflected in messages rather than missed calls. What is going on?
i have a problem with my blackberry pearl 8100 when i put the battery on my phone the only flashing on my lcd is a battery with red line on it i dont know what id the meaninig of it can you please help me with this problem
im having a problem with my bb.i dropped it and my battery fell out i put it back in and turned it on only to find that it would shut off and on for as long as i left the battery in.then today it put the battery back in and about 10mins passed when the screen read app err and gave me the option to reset i did and the phone started to work then i recived a sms and it cut off and started the same on and off operation
do i need a new phone or what?
ok i wiped my blackberry now im trying to turn on the connection and its shuts down what can i do?
HELP
i just got my blackberry bold and when I connected it to the computer something happened when typing the password, for some reason it was always incorrect. The thing is I used the 10 time security limit typing it, now it automatically turned off because of security.
what can I do? HELP
it also said whipping after the incident.
oh and my password worked fine on my blackberry all of the time, It was only on the Computer where it said it didnt work.
thank you.
Hi
I also have an issue with my BB 8120. every morning when i wake up and look at me set it says “App Error 552″ and asks to reset. and during that time i am unable to receive any calls.
can someone please tell me why is this issue occurring and how can i fix it??
thanking in anticipation.
Salman
hey
my bb pearl 8120 will not receive text messages or phone calls.
thanks
thanks for all your help!
i wiped my cell fone (thought i lost all me txt msgs and pictures and my custom settings :’( ) but it fixed my problem.
Salman
I have a blackberry pearl 8100. I am now experiencing problems with hearing in normal mode. I can hear when speaker phone is on and with the head set. but when i put the speaker to my ear like you would normally do there I cannot hear anything. People can hear me but I cant here them. Please Help!!
i have a bb bold which the camera is not working propely, when it is on bright and strange colors appears on the screen and some green lines. Any ideas?
i have bb curve 8310 and my camera isnt working properly as well as some other apps. the main problem is when i open the camera the screen is just black, then after some loading what appears to be the outline of a text box shows up, with the middle part (where the camera picture would appear) black. when i hit the back button that same part of the screen is a black box. if i put the phone in standby mode or let the screen go black when it returns to the home screen that image is frozen there. it returns to normal after i turn off then turn back on the phone but i still cant use my camera. the reason i brought up the other apps not working is because when i try to open them up a text box(possibly the same one as the one is half blacked out in the camera mode) shows up saying that i have too many applications running and i should close them. i have tried to exit out of them by opening them first using the “switch application” option then hitting the back button. nothing else i have tried will get it to work either. help?
Just purchased a BB curve. I am having alot of difficulty with internet. I google things and it reads “A problem occurred while trying to render the page”. From my home computer (or any public computer), I can get onto my e-mail and work info through a remote access. I enter my security info and I get a white screen with metaframe listed at the very top. I have the jave enabled as well as all the other options. Any ideas?
Thank you.
my blackberry pearl keeps sending 4 texts and an email if i just pick it up. the ball on the front is so sensitive that if i barely tap it, it clicks on whatever icon its on and do whatever that icon requires. its really wierd and it has just started happening. PLEASE HELP!!!!
the browser on my blackberry suddenly quit working. The message reads “no browser configuration service books, no application instance” and there is no browser icon. What happened?
Cheryl:
http://www.bbgeeks.com/quick-tips/what-to-do-if-you-dont-have-blackberry-internet-browser-881146/
I have a BB curve 8320 with Tmobil.
The problem is that the only way I can make a phone call is when I am in a network with WIFI. And is not working when is only available
mobile network.
Thanks.
Alberto.
hi,
for the last few weeks my blackberry pearl has just been randomly deleting all my sms, mms, phone call history, emails and such how do i stop it doing this as it is getting on my nerves.
thanks for your help.
@tomo Your Pearl is deleting your messages etc because of low memory. Read this post for ways to fix it:
http://tinyurl.com/5v79u8
@albert – It sounds like you are in UMA mode on your BlackBerry. Read here for more info:
http://tinyurl.com/658kby
For instructions on how to change these settings read here – particularly the #12 post:
http://tinyurl.com/8uexhb
I dropped my Blackberry by accident onto the ground and of course it shut off. But when i turned it back on, there was only a backlight with no background picture or menu; just a blank light up screen. I could however, recieve text messages and phone calls but I can’t see any writing; is there a way I can fix this? Putting the charger in it does nothing either.
This is also an unlocked phone, I don’t know if that would have anything to do with it either.
@Madelaine Because the device was dropped, there may be some internal damage that can not be fixed by anyone other than a professional.
That being said, I would try wiping the device and reinstalling the BlackBerry OS. This will reset the device to factory default state and hopefully repair anything that is not a result of physical damage.
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
HELP!!! BB Curve 8330 brand new with Sprint. I get caller ID on incoming calls, but only shows number. Does show name and number if is in my caller list. All of the phones I have used with Sprint in the past have always shown the State and the number the call was from, on every call. My 8330 does not show the call from State. In my line of work I receive calls from all 48 states in U.S.. But, in a busy schedule, depending on the projects of the day, calls from some area codes are a big destraction, from the immidiate projects. ANY HELP, PLEASE!???????????????????????
@Newbe2bberry Try going into your security settings (if you have your BBlocked regularly) and change this value:
options => security options => general settings => then go down to “Include address book”, for this option select NO.
If your phone is locked you will not get the full caller id display.
This is the only thing I can think of that may be causing your problem. That being said it could be that RIM devices are not programmed to display that information when a call comes through.
I just got a blackberry yesterday and it worked fine until this afternoon.When I’m not on the phone it works fine but when I’m on a call the phone just turns off itself and a red light stays on the phone. Should I bring it back to the store that I got it from or is there something I can do to fix this problem myself?
My black Berry Curve (with an AT&T carryer) Screen is frozen and i cannot pop the back off. I tryed Reseting it both ways. but it will not come unfrozen. how do i fixx this :[
@Morgan – you have to get that backing off somehow. When you get it off you need to pull the battery out for 30 seconds while the device is powered on and then replace the battery. This should fix your issue.
@Lauren – sounds like you have some memory issues of a faulty connection to your battery. Try the steps listed here first — if they don’t resolve your issue the you may have to have a tech look at it:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
Hi .. i have a problem with my bb curve i can’t change my profile and even if it’s set on lound it’s SILENT :( … and it freezes if i try to change the profile HELP
@Maryam – try pulling the battery out while the BlackBerry is still powered on. Leave it out for 30 seconds and then replace. When the device powers on again the problem should be fixed.
If this does not work, please leave another comment and I will investigate further.
I have a Curve 8330. A lot of times the speaker on my phone will just stop working. I took it to Verizon and they told me it’s a problem with the software and it happens when you receive a MMS. They said to take the battery out and that worked. Well I realized that this is only a temporary fix until I receive another MMS. I went back to the store and she said I could download an update from Blackberry.com that will fix it no problem. However, I cannot find the update on the site.
@Corey – activate Voice Activate Dialing. This is a work around, the real fix will be a OS update – however this update does not exist yet.
Activating the Voice Dialing will free up the speaker and it will continue to work until you run a non-BlackBerry audio clip and interrupt it. (Reed McLay – BlackBerry forums)
I just got a BB Bold with ATT a couple of days ago. When I try to make calls, the person on the other line can hear me, but I cannot hear them unless I put it on speaker phone. I can’t even hear the phone ring. The mute button is not on or anything, but I still have to put it on speaker just to hear.
i had to reset my email password, now my blackberry email will not work. I can not get emails, my phone calls are delayed by at least 30 minutes and messages the same. How can i get the email to work on my blackberry curve 8310?
silly question…but my 8310 blackberry charge point does not work when i try to charge it
@nicole — see the response to @corey above
@june — try doing a hard battery pull while the device is on, pull the battery and replace after 30 seconds – should stop your Berry from hanging up. Also check your BIS settings to ensure your mail etc is being routed properly.
@Amanda — If it will not charge from either the USB or the wall adapter you need to bring it back to your retailer and have it replaced. Most likely a loose connection.
i just update my bb version, and everything work just perfect, until i try to take a picture, and i notice that it was sunny the picture taken without flash was compeltely in blank with a little bit of blue. at night with flash the picture is black, helpme please
My blackberry curve has worked fine for the first 6 months that I’ve had it. Just recently when I’ve charged it, my phone will shut off and the red light will flash. It does turn back on but it will not charge. Should I take it to the store or is there a way to fix this?
@carmen it sounds like your device has been corrupted – you will have to wipe your device Here is an article that will help you with the process: http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
Okay so I have a blackberry pearl. A particular contact on my list has been out of touch for a few days. At first it had the sound wave on their status, which I understand means their phone was shut off or they were on the phone, for a few days. Then their name became italisized and that means unreachable? For a day. And today they have the red x and are under the unavailable list. Is this person trying to ignore me? Or is there something wrong with my blackberry messenger? I’m not having trouble with any other contacts, just this one. Thanks =)
I have a blackberry 8900. For some reason I am having problems with the backlight. Everytime I get a text message or any type of message my phone doesnt light up… how do I fix that? please help
@Tiana In the device options click on Screen/Keyboard and select the Backlight Brightness option – ensure that it is set to its brightest and set to turn itself on.
Save settings and you should be good.
I would get my friend to resend his/her service books in an effort to get their BBM back online.
I have the blackberry pearl and the pearl is missing right now and I can’t access any of my text messages since I don’t have the pearl can you help me? I have 46 text messages and counting that I can’t check…. the whole middle piece is gone nothing but a gapping hole
@Nicole Here is a link to a forum post that walks you through the process to navigate your pearl without the trackball: http://tinyurl.com/5ecgf9
Gosh I need some help. Okay I have a bb curv and is there n e way possible for me to sent a password on my sms and mms messages to where I have to put the password in to read the messages? Idk how to if there it a way so could you please hit me up with an ansewer asap!!! Thanx ya peace
@DeeDee Yes you can set a password to lock your entire device and then do the following to allow outgoing calls to be made even while the phone is locked: Options -> Security Options -> General Settings -> Enable the Allow Outgoing Calls While Locked option.
Hi, my wife’s suddenly got problems with Password Keeper on her Pearl. Half hr ago it was fine then she went to access it again and it said her password to get into PK was incorrect. She kept trying and now she has one attempt left and it says her stored passwords will be wiped which will be a big problem for her. Any suggestions at all? :-(
Hello, I have a BB curve 8330. I took the phone to cellular renewal to have the usb port replaced. They did fix that, but now the phone won’t power on. It seems that the little brown thingie (don’t know the name Sorry) that was on top of the usb port is now missing. Could this be the reason why it will not power on? And what is that called? Please help and do you know anyone who can fix it. I don’t have insurance on the phone and my contract isn’t up til May.
ok so my friend gave me his 8700c blackberry because he accidentally erased the software and the only thing working is the phone and the text messaging everthing else is blocked or something, the menu is non-existent there is only a list on the screen in which most of the options do not function. What can be done about this?
All you need to do is wipe the device and reinstal the latest version of the OS. You will have to sign up for a BlackBerry data plan if you wish to use the BB messenger or the data functions.
I am not sure what “little brown thingie” you are referring to, but this definitely sounds like they broke you phone — I believe your beef is with the repair shop and you should be requesting that they cover the new damages.
I just got the blackberry curve 8300 and i have a couple of voicemails from my husband in iraq and i do not know how to listen to them. i have already set up my phone and emails and i have the voice mail password thing but nothing is working
You need to take the BlackBerry back to where you bought it (or any other retail shop for your carrier) They can walk you through the process on how to check your voicemail and ensure that it is all set up properly. Good luck!
I turned my BlackBerry 8350i Nextel off and took out my battery and my micro card and put it back in along with the battery and my screen keep saying App Error 200 Reset what do I do to fix this problem do I take it back to gat a new phone or is it something I could do to fix it at home
You are going to have to reinstall the OS on your device.
(from pinstack.com)
Re-install the BlackBerry® Device Software and applications to the BlackBerry smartphone by completing the following steps:
1. Connect the BlackBerry smartphone to the computer.
2. Open BlackBerry Desktop Manager.
3. Double-click Application Loader. The Application Loader Wizard appears. You may need to unplug and re-attach the USB cable to the BlackBerry smartphone at this point for it to be recognized by Application Loader.
4. Click Next.
5. Choose the port that the BlackBerry smartphone is connected to and click Next.
6. If prompted, type the BlackBerry smartphone password and click Next.
7. The Device Application Selection screen appears. Select the applications to be loaded onto your BlackBerry smartphone.
8. If the Device Backup screen appears, choose whether or not to automatically back up the BlackBerry smartphone. Click Next.
9. Click Next. The Completing the Application Wizard screen appears, displaying all the software that will be loaded to your BlackBerry smartphone.
10. Click the Advanced button and make sure that Erase all application data and Erase all currently installed applications are both selected. Note: If the Application Loader is not able to access all of the BlackBerry smartphone data, then both Erase all application data and Erase all currently installed applications will be grayed out.
11. Click Next, and then click Next again.
12. Click Finish. The BlackBerry Device Software is now loaded on the BlackBerry smartphone. Do not disconnect the BlackBerry smartphone until the process has completed.
I have an bb 8830 and I stop receiving email and facebookmessages, for some reason the arrows in the right corner and the sand hour sign are constanlly apearing.I can stil use the internet and the phone service I tried the battery removal but nothing if some one has a solution please let me know @joelcardona@gmail.com iwill aprreciated
@Joel We wrote a post on this a short while back – check it out:
http://www.bbgeeks.com/blackberry-issues/always-getting-the-hourglass-icon-on-your-curve-881105/
ok i purchases the blackberry curve from someone today and it was workin perfectly fine i connected it to the computer and the screen went blank and ever since the screen has been blank and the light above the screen is blikin on and off can someone please help me?
I have a blackberry curve 8350i on Nextel. I have a problem of missing a lot of calls that never ring. While sitting at my desk with my phone right in front of me, someone will call, it won’t ring. I will just get a missed call message and/or voice mail notification.
This has happened to me while in Indianapolis and in Chattanooga. Last night, several times.
I need urgent help before tomorrow the 15th of march. I delete all my appliactions by accident. Help helpe help. My boss is going to kill me!! I deleted only one folder, the next moment everuthing is gone!! Help pls!??
Hi, I have a blackberry bold, it was locked to a network so i got it unlocked so i could use it with other sim cards, when i unlocked it all my settings nd configurations wer gone, nd i cant find my blackberry chat anywhere, there is no where in the manual that says anything about this>>> nd i am quite frustrated right now, lost my contacts aswell.
I have a blackberry curve 8330 and my red led light will not blink anymore when I have any alerts. I have only had the phone for a couple weeks with minimal problems such as freezing on me. Any clue as to why the light isn’t working or how to fix it? Thank you very much.
i have the blackberry curve 8330 and my ball seemsto feel oily like rubber can i have my ball replaced
i have a blackberry rim for alltel and its prepaid and everytime i put minutes on it it eats all of mine minutes but i am not using the phone i will put 20 dollars on there and it will be goin the same night
I have a blackberry curve 8330 and I have unlimited texting and everything. I do not have MMS and I’m curious as to why not. I have Sprint.
I have a backberry curve and lately I’ve been having a problem with the internet. Either if I’m going on a internet page it takes forever to load then after a few minutes it says unable to connect to the internet, please try again later. If the problem persists please contact your service provider…Sometimes it becomes fine sometimes it doesn’t. It also affect the blackberry messenger. It doesn’t send after a few minutes or more or sometimes it takes a long time to send. Is there a way to make it like it was before? Thanks.
My blackberry froze and I’ve tried hard and soft reset along with removing the batter. Nothing has worked!!
Thanks!
Hi i have go the blackberry curve 8900, and i am having problems with the sms
I can send a message fine on my screen it says sent and all the writing is the same but apppears on the reciepts phone as some text and then boxes, this has happened to all different phones. I have been on to tmobile who do not know what it is. I have checked all the settings!
Please help !
Thanks
my blackberry storm wont turn all the way on. When i presss the power button to turn it on the screen goes black and the loadind symbol comes up then switches to a white screen with the loading symbol then goes black agian it keeps repeatin this cycle. Plz help
my blackberry bold has a white screen which only says reload software:552. this is the only thing that appears once i switch my phone on and it wont letm e access my phone!! i tried to reload the OS but it doesnt seem to have worked…not sure if i did it correctly either. please help me!!
well I just got my black berry bold 9000 and ive had it for about 2 weeks an just today i was sms’ing and i got this error and im not able to access my sms messges nor my msm messages cant send or receive. error: uncaught exeption; java.Lang.Nullpointer excetpion
hi, i dropped my blackberry storm into a puddle of water. it landed touchscreen face down so the water went into the screen. the puddle was not high enough for water to get into the battery. i looked up what to do on pc and half hr after it happened my phone was in rice for 48 hrs. ive checked my phone and everything seems to be working except the screen. i cant see anything. does thic mean i should be fine with a new lcd or is my phone ruined forever?
I have a blackberry bold 9000. Is it possible to turn off GPRS? If yes how? Please help me! My e-mail is geekayrule@hotmail.com
Where is the button to reset the blackberry curve 8830, exactly , looking under the battery cover , cant see where to use a pin at…. have you a photo of the inside showing the exact spot to reset the blackberry?
so i have a password for everytime i want to use my phone i have to use it to unlock it..
my friend was trying to get into my phone and i guess it only allows 3 trys after i have to write blackberry.
after the 3 try it went to a white screen and said ” wiping ”
i was thinking like clearing my phone or something so i take the battery out to stop it then put it back in and it does the same thing.
it was a few numbers with a reset thing. i press it and goes black then goes right to that again.
what the hell is going on ..
if anyone had the same problem tell me how yo fix it?
like its been all day me trying and i cant find the reset button in the bck. this is for a curve.
I have a bb 8120 with t-mobile and for whatever reason my phone calls drop after 3 minutes and my phone reset with the hourglass only showing on the screen. Is there anyway to fix this?
Hi everyone, I have a blackberry pearl 8100, and the problem is that when I turn it on, the screen goes white then turns off. I really need help.
looks like you are going to have to wipe out the os and start fresh with that one my friend.
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
Sounds like you are out of memory – check out this post for ways to reduce your used BlackBerry memory:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
i have a BB Storm 9320. and I want to connect it with tmobile. I was told i have to get it flashed and unlocked. is this true? Also would i be able to use pic messagin, sms messagin, internet, im, email, my fav, etc. please advise. thanks
i have a bb pearl.
i unplugged it with computer.
after that my bb its not working. its only flashing its color is blue green
My Curve will not charge. It seems like there is a problem with the connector to the charger as it doesn’t work with my car charger or my wall charger. They are selling a connector replacement for $2.99 plus shipping but you need to know how to replace it. Any ideas? It looks like it is a known problem. Will Verizon do anything about this? I think I will have to buy a charged battery so that I can back up my files.
I have the Blacberry Pearl 81001, a couple of days ago it wasnt allowing SMS texts be sent or recieved.Calls could not be madre or recieved also. Tried to send messages and the timer would go on then lead to a red “x”. Browser was not available either. Did full reset, nothing worked, upgraded didnt work also. The SIM is working perfectly fine being able to still be red in other phone. What can i do??thank You
I have a contact on my bbm that used to work fine but now he’s constantly unreachable even when the phone is not in use, I’ve tried everything, removing both batteries for a while, delete n re add the contact should I get an upgrade done
Thanks
Hey my friend gave me her old blackberry curve. But when I put my sim card in it all her stuff was still saved…ie her bbm list was still there. Why is it still saved? and if I put my new sim card into her old phone will people know it is me on her bbm or still think it is her?
@justine – get your contact to resend his service books — that sounds like a problem with his network status not yours.
@jess that information is stored in the device memory not on the SIM — you will have to wipe the device in order to get rid of her preferences and contacts etc.
@Des
Check to make sure your radio has not been turned off by accident. A quick loss of all those services might indicate that your radio has shut itself off either due to low battery or by accident.
hi, i have a blackberry storm. it had an icon on the home page to access sms before but this is suddenly gone. i havent recieved any sms since.i now get a message saying. Uncaught exception:java.lang.nullpointerexception. please help
hi. i am trying to find where my deleted text messages and emails go. is there a folder or something or are they lost forever? i accidentally deleted some things. help please! thanks!
i have the blackberry bold and it’s my first blackberry
please reply with my problem.
my blackberry pearl is not working. i think my mistake is unplugged it without safety remove hardware. and now. what can i do? please help me. the led is flashing its color blue green. please please.
hi, i have a blackberry storm. it used to have an icon on the home page to access sms but this is suddenly gone. i havent recieved any sms since.i now get a message saying. Uncaught exception:java.lang.nullpointerexception. how can i reset or start getting my text messages pls.
I have a 8707v OS 4.1.0.378_P3.2.0.9
It’s in a constant reboot cycle. I tried the soft reset (aka 3 key combo) and a hard reset (batt. pull while on) and it hasn’t helped. Any Ideas I could try?
I can’t connect it to the PC as it restarts every 15-20sec.
Argh the net is a wonderful thing, I fixed it.
I followed this tute to the letter.
http://blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
I found it works when you start the AppLoader just when the backlight turns on and the hour glass is about to start. Apploader found Unknown device and did its thing installing the OS again. Beauty….
Good morning:
I have a bb curve. I have a blue line down the screen and I don’t know where it came from. The phone is less than a month old. Do you know what it might be or should I take it back to T-mobile and exchange it? Thank you.
Please help- My blackberry (the first model, i believe) has adopted the tendency to randomly white out. In the past i have been able to operate it after a few moments of tapping the back of the phone. Recently, however, the white screen has stubbornly decided to remain white. Please help- i can’t afford to repair this phone extensively, nor can I buy a new one.
I would suggest wiping out the phone completely and then reinstalling your carriers operating system.
Here are some links to explain the process:
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
Thank you so much. You saved my life!!
Hi,
any one can tell me or guide me for a procedure or software can increase my call log (it is very limited call log i have now ) . also sms storage … i have the BlackBerry 9000
I’m having the same problum as alexis there somthing wrong with the camera green lines and weird colurs I’m going crazy! But my video camera works fine.
Thanks.
My BlackBerry 8330 keyboard is locked and trackwheel does not open up the folders. I can hear the phone ring but cannot pick up the call nor can I make the calls. I have performed a soft reset and a hard reset but neither worked. The only time I can get the screen to show is to take the battery out and put it back in but, this only last 45 seconds then its a blackout. Please help if you have a solution to this problem.
HI :)
I’ve had my blackberry curve for about 2 months now. Its a great phone and has never given me any problems until now. My spacebar button is all of a sudden sticky and gets stuck down when i press on it. I’ve never spilled anything on my phone or touched it while i was eating. Can you possibly help me??
HI WELL I HAVE A BLACK BERRY CURVE 8900 AND IT KEEPS TELLING ME I MUST DOWNLOAD SOME SOFTWARE FOR THAT REASON THE PHONE WILL NOT WORK AT ALL THE SCREEN IS COMPLELY BLANK AND NO MESSEGES OR CALLS CAN COME IN SO COULD U PLEASE HELP ME OUT IN MY PROBLEM! THANK U FOR UR TIME
sounds like you may need to reload the OS for your BlackBerry.
Check this post out for instructions:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
@pauline Read this article to find out how to take apart your Curve and give it a little clean:
http://www.bbgeeks.com/quick-tips/how-to-clean-your-blackberry-trackball-88916/
I am having the issue where my phone is wiping itself such as the call log, sms, and bbm. I have 19303899 bytes free. I work for Nextel BB tech support and I am almost to the point of contacting RIM on this issue this is my 2 BB. My first one liked to hard reset itself all the time and this one just freezes non stop I have hardly anything in this phone compaired to the last and my other BB never did this. Please let me know what to do I’ve done Master Radio Reset, Register Now, Hard Reset, checked the frequency, and everything possible the last thing I haven’t done is found the LMM (low memory manager) and put a block on it. I have the sprint 8330 and it has done this now 3 times today. Please let me know what i can do
Hey I have BB Curve, when I’m at the home screen I would normally be able to call whoever i want by typing in their name. Now whenever I try that it comes up with the names that show up on the last digit I hit. So if hit 5/D and then try to type Mom it only searches the D’s please help much appreciated.
my phone goes to scrubbing (wipe) every time I turn it on because someone tried to guess my password too many times. Unfortunately, I have never backed up my data. Is there a way to connect my phone to the computer and get my info without turning it on??? Can I stop the scrubbing process? How can I save my data now??? please help me!
I have a blackberry pearl and it worked great but now for some reason the microphone no longer works when someone calls i can hear them talking but they cant hear me. Ive checked to make sure the mute isnt on and everything ive tried wiping it to but it still doesnt work. It also hasnt gotten wet or anything like that. Thanks for any help.
My BB went for a dip in the ocean this past weekend, I pulled it out within seconds of it landing on the water/sand, took out the battery and SIM card and only turned it on twice since the mishap occurred. When I did turn it on, the screen lit up and the hourglass came on, eternally flipping itself over and over. I’ve turned it off, taken out the battery and SIM card once again. Its been 2 days. What are the chances of my BB working again?
I got the blackberry storm 3 months ago and i have gotten a number of unknown calls and never was able to pick them up. sometimes its ppl i know so i would like to be able to pick them up. any suggestions???
Hi there,
I am pretty desperate and I hope I am able to get some help here.
I got my BB Pearl about 1 month ago.
whenever I turn it on, i get a white screen and that’s it. sometimes it decides to be nice and everything is ok for about 5 minutes and then it goes back to pouting-mode. wtf is wrong with it?
how am I able to fix it?
just for the record:
>I bought it on ebay, so warranty is nothing I could fall back on.
>software updated
Hi,
My bb bold will not turn on!! I woke up this morning and it was off. I thought maybe the battery died during the night but ive been charging it for 3hours now and it still won’t come on. I’ve tried removing the battery and putting it back in but it still won’t come on. Help pls!!
I have an 8700g. The screen has gone completely white and there seems to be an inner screen crack? I do not know how this happened but now my phone is shot. The alarm continues to go off every morning which leads me to believe the device works and just the screen is broken. Is it possible to get screens replaced?
@Michelle yes it is possible to get the screen replaced, do a search for “BlackBerry Repair” plus your area to find some contacts.
You may be better off getting anew device though as they have gotten much better since the 8700.
@tata If you remove the battery and plug the device into your PC using the USB cable does the LED light turn on? If it does then that means your device is functional but you have a dead battery (not unheard of with Bold batteries).
You may have to do a full OS reload to get it back up and running.
@Marcus I would look at how much free memory you have – when the Pearl memory gets very low you will have issues.
Check for installed applications running in the background and any files you can delete to free up some of that memory.
My bbcurve is letting me receive calls, then after I’m on the phone for a minute or two, a buzzing interference comes across the line and my phone cuts out. Everything else working fine. This has been going on for a week. Any ideas?
@Maureen try fixing this with a battery pull. If that does not work you may need to bring it in to have it replaced. I have heard of others with the same issue but a definite source for the problem was never revealed.
ye my signal is always sayin its off and i turn it on and in like 1 minute it goes off again! it said before that i had to turn the radio on i have a blackberry perl 8130 so wut is the radio and how do i turn it on?
and i tryed puling my battery out and every thing
@garrett Your BlackBerry radio is the component that actually sends out the signal for your phone. In order to turn it on you must go to Select “Manage Connections” icon, and select “Mobile Network” and make sure it is checked on.
The Pearl has a little icon that looks like an antenna – when you click on it you can “turn Wireless on”.
Please help. Since I got my blackberry pearl 8120 a week ago, every time I turn the phone off using the red key and turn it back on again, the SMS symbol comes on the screen. When I go to read the messages, the last few say [receiving text] then only displays a few lines of the text message. When I go back into it a while later it is still the same. Why does it do this and can anything be done to stop it. It’s getting really annoying as I’m having to try and remember what everyone has sent to me. Thanks in advance.
I have the blackberry 8100 and as of lately this problem has occured practically over night. So my phone died so bad one night that it wouldnt turn on at all and the key pad buttons looked as is they were having a seizure. I left it at home and thought I had it plugged in all the way to charge but it wasnt and when I managed to get it on and charging but absolutely none of the keys worked, but I recieved everything promptly. I left the battery out for several hours and ever key started to work again except the QW ! button and the trackball. I took the track ball off and fiddled with the pad by pressing it and its like it rewired itself to the QW ! key and now that key does not work either. The trackball does not scroll. There is no water damage and this literally just happened. At one point when I had it plugged in it would just repeatedly press the QW ! button on its own. Help please!!
@kasey While the Pearl is powered on you should pull the battery out and leave it out for 30 seconds. Replace the battery and your keys and trackball should be back to normal. Any time your Pearl glitches out like that just pull the battery.
@gemma bb1 You shoudl also try a battery pull while the device is powered on – replace after 30 seconds.
i jus did a whip handheld and i can’t recieve any incoming calls. Only outgoing is working. when someone calls me after the first ring it goes to voicemail. how can i colve this problm. help me please
I accidentally dropped my Black Berry and everything is fine but it doesn’t have any reception anymore. is this fixable?
I have been playing brick breaker for a while now but since yesterday I am having this problem. My screen got frozen and I rebooted, however now that I try to play, the ball sticks to the walls or the paddle and the game is not as fluid as it used to be. What can I do to fix that?
When i get a missed call on my black berry pearl (Alltel) it shows the caller as “unknown”, how can i get it to show as the phone number? my dad has the same phone and his shows at the the number, it doesnt matter who calls me, it can be somebody in my contacts and it still shows as unknown as I have ignored a call before. Please help!!
i got the blackberry bold two weeks ago. i did a handeld memory cleaning then my phone went blank with a message saying JVM Error 102. when i connect my device to my computer to download my desktop software, it askes for a password which i never set on the device. what should i do?
Hi
My boss is a consultant at the hospital. I recently transferred all his data from his palm desktop to his blackberrey but any past theatre appointments did not go over only ones for that day and in the future. He needs to get the past appointments over too is there a way to do this??
I love my blackberry! but today out of the blue won’t let me use the camera, says to close the other applications and try again, there are no other applications open so I have no idea! its the att s8310.
Thanks a lot!
When all else fails: For those getting App 200 Error RESET go to this website for a way of wiping it completely and starting from scratch. It was the only way that worked for me.
http://supportforums.blackberry.com/rim/board/message?board.id=Bold&view=by_date_ascending&message.id=17142#M17142
Good Luck (yes, it will wipe everything except your microSD card, but it does work)
@Mabel Sometimes this will happen – the solution is to pull the battery while the device is on and replace it after 30 seconds or so.
Your Camera will be back up and running.
I have a BB 8330m and every once in a while, my BBM conversations erase and end the conversations. I have very few media files- so I don’t believe it is due to a lack of space. This same situation is happening with a friend who has the same phone. Any idea why the convo’s are erasing?
I have the blackberry curve 8900 and whenever I receive a text message or email, my screen doesn’t automatically light up. Is this just a quikry feature of the 8900 (I heard the pearl’s screen didn’t light up either when text messages were received)? I’ve already been to screen/keyboard settings and that didn’t fix it. THANKS!!!
My Pearl 8120 restart by it self dozen of times… any one had the same bug and knows how fixe it??? thanx a lot for any support!
Hey, I have a small problem with my Storm 9530. It seems like the phone thinks that I have a headset attached to it even though it has been removed. I can tell because the phone will not ring, play music, or even play call audio through any of the speakers but you can hear it all just fine when you have a headset plugged in or you actually pull up the menu and hit the activate handset or speaker option. I have tried to do a few battery pulls with and without a headset attached to the audio port. Also I have tried to push headphones in and pull them out in different ways when it was in the middle of a call or playing music and nothing has worked. I even reinstalled the OS, and still I have the same problem. I never experienced this problem before and never even plug in an audio jack unless I am playing my mp3s on my home speakers. At this point what would you recommend doing? I would really appreciate any advice. Thank you.
i just got the blackberry 9000 and i was told that my voicemail box wasn’t setup. So i looked online to see how to set it up and they said to put my number in the voicemail options thing, but now everytime i miss a call people can’t leave a message still and it is just a busy signal, and everytime i try to call it i get a busy signal too.
Take the phone into your nearest retail location or call into your provider from a phone other than the one you want to hook voicemail up on.
Voicemail setup needs to be done on the carriers end.
@Victor Try calling yourself and leaving a voicemail – then check that voicemail and delete it.
Also activate the speakerphone and then deactivate it.
Your speaker should be back to normal after that. If not then I suggest having it checked out by the RIM techs.
That sounds like a lack of memory in your Curve. Take a look at your apps, themes etc and see if there is anything you can get rid of to clear space.
Read this for some ideas:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
what about the case that you bb is connected to a wifi network but you cant use your black berry to browse and to chat on bb messenger aswell….. please someone help me.
i think my problem is kinda rare..when i make calls or recieve calls..i hear a clicking noise in the background and i cant hear them…nor can i hear my mp3s..any solutions?
sorry i forgot to tell u what my model is, its 8320 curve. and when i recieve or make calls they cant hear me either
i was running home with my blackberry in the rain and it got wet and half the screen froze up. later the full screen turned white and cracked. i blow dried it, but nothing helped. what should i do?
hi there, i’m lisa frm Singapore. Need some help/advices regarding my bf’s blackberry 8800. apparently his whole keyboard including the lock button is unable to work plus whenever he slots in the battery back, his phone would just switch ‘ON’ on its own but unable to switch off due to the impaired keyboard.My bf claims that it might be due to moisture. he haf already tried ways such as Switching it on & off but everything is in vain. Would kindly appreciate if u could help in solving this cos the phone is only 2-3 months old & SG has no main outlet for Blackberry. thanks.
@andrea @brittany @lisa Unfortunately if you do not dry out the device completely there is a good chance residual moisture could be damaging your phone every time you power it on.
Once that happens you are out of luck. Your warranty is voided and the dealers will not replace the device.
I wish I had better news for you all.
Lisa, your boyfriend should have placed his device in a bucket of rice for 48 hours immediately after getting it wet. Being too eager and turning it on does more harm than good unfortunately =(
Why can’t I see a YOUTUBE video on my bb curve 8350i smartphone. Also, are these phones able to download a flash player.
Sorry, was too quick to enter submit. I also wanted to know how I am able to add Microsoft Office Outlook 2007 to my bb curve 8350i smartphone.
I have a blackberry 8700G and my battery went dead a few days ago and when I recharged it my address book was missing. However if I type in a number and go to call it their information shows up…I have attempted to copy my sim phone book multiple times and it shows up, but when I go back into my address book nothing is there. How do I fix this problem?
I had recently bought a Blackberry Curve 8310, and I have two questions, first, how can I take off the lock phone setting. and, my phone will not play videos, and it says something about a TCP code, but I dont know what the code is.
@Ashley
Your phone lock settings are under menu > options > password (you can disable it there)
Your carrier tcp settings can be entered here:
menu > options >advanced options > tcp
check this link for your specific carrier settings to enter:
http://www.blackberryfaq.com/index.php/Carrier_specific_APN/TCP_settings
Try pulling the battery out while the device is still powered on – replace after 30 seconds. your info should be back to normal.
You install Outlook on your computer not on the BlackBerry itself. Once it is installed you can sync it with your Desktop Manager.
When I try to disable my password there are only three options: change password, whipe handhelp, & verify security software…
my blackberry 8900 does not want to send mms. i have tmobile and i called them up and they confirmed my imem number but it still didnt work. any ideas of the problem behind this? thanks
You should have MMS on your phone – check to see what version of the BlackBerry OS you are running.
If it is lower than 4.5 you will need to upgrade.
Check os by menu > options > about
you will see a number like 4.2. x x x.x xx buildxxxx
this should be 4.5 – if it is not then upgrade and you will get MMS
@ashley is your BlackBerry controlled by your work? It sounds like there is an IT policy on the phone that would prevent the password from being removed.
Maybe this link will help:
http://support.gsmliberty.net/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=21
my blackberry 8700c turns on as soon as i put battery in showing only the hourglass and turns off seconds later and does it again and again. what can i cuz i feeling blue. haha. let me know guys. thanks
i went to the blackberry website to update my blackberry. and when jmy blackberry goto connected it turned off and wont turn back on it only blinks red. do u think it can be a virus or something?
i read one of your post that had the similar problems… it still blinks red with it hooked up to my computer with the battery taken out. but while it was getting updated do u think there can be a virus? is that even possible?
and is buying a new battery will be a solution?
sounds like the os upgrade was compromised in some way.
readthis post and follow the links for some suggested recovery techniques:
http://www.bbgeeks.com/blackberry-issues/how-i-nearly-killed-my-blackberry-upgrading-to-os-45-881214/
is there anyway to review or go threw deleted text messages on my blackberry 8330?
please email me at mjones828@hotmail.com anyone with any suggestions. i have heard that there is a way buy going threw the phone and punching in a certain code of some sort
@Michael Jones If you have done a recent back up of your device you should be able to revert to that get any messages that were saved during that back up. If you have not recently backed up your device (including the sms in question) you are out of luck. Sorry
I bought a new Blackberry 8310 but on the second day it turned off suddenly and give a flashing red light on the upper right corner,few hours later it turned on then after around an hour it turned off again ????
Cooper, you’re awesome!!! ive another problem with my bb!! its been freezing a lot lately and just have to take off the battery but takes forever to be back on… also started freezing a lot! so Im gonna read the previous answers n see if u have already answered this! hugs, have a good week!
sounds like you may need to free up some memory on your device — check out this post for ideas
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
every time i press the key for letter A what comes up is ” uo “, when a press the END CAll button, the letters ” jk ” come up ( so i can not end call, i have to remove battery) and the green button shows ” nm ” how can i fix it? i cannot wipe it cause the password is ” blackberry” and right now there is no A as when i press the A key it shows the letters ” uo ” on the screen. phone is a BOLD, unlocked. Thank you
Curve 8330……
none of my buttons work argh! not even my mouse ball… the phone is on and i can recive calls/txts/bbm but cant answer or look at anything..
ive tried taking out the battery, CRL+ALT+DEL, and reset button, Nada.
try doing a battery pull – that should fix the glitch
You can wipe your device by connecting it to the desktop manager and typing blackberry in there
Hello there!
I have 2 different blackberry’s with different problems.
1- my microphone doesn’t work. I just bought the phone from Ebay(never making THAT mistake again) and whenever I place/recieve a call I can hear the other person but they can’t hear anything from my side. Is there anything I can do to fix this?
2-The BB that I’m currently using doesn’t recognize the memory card when it’s in the phone. I can’t retrieve any of my ring tones or photos. Additionally, this phone doesn’t allow me to send or recieve MMS messages even though I have the unlimited blackberry plan.
Does anyone know anything that can help me with either of these problems?
Hello!
the outgoing arrow keeps freezing on my bb curve 8320. Even when i an bit doing anything at all. I am signed on yahoo msgr and windows live and whenever I send an IM to myself, I just dont recieve it. I will recieve it when I pull the battery out or restart my phone. But it keeps happening most of the time. I am worried to not get the most important IMs and emails.
I have tried battery pull, restart, installing a new OS (a few times) w/ wipe.. what else can i do to fix it..
your help is much appreciated.
Even when I AM NOT*
Dear Sir
I have a Blackberry Curve 8310. Incoming calls shows numbers sometimes names. How do I program to show names only for incoming calls?
My mom just gave me her bb Curve 8330 and it’s pretty much brand new, she had it replaced last month with a new on. But my microSD card had music and pictures on it and worked just fine, but when I connected it last night to my laptop to another song, I got the media card error. It keeps saying that it can’t be read. I formatted the card before using it, so I don’t see the problem. I backed up all my stuff in temp files on my computer and even when I use the Media Sync to sync my iTunes playlist, it says that it synced and I can plainly see the files in the Media Sync folder on the removable drive folder. I’ve formatted the media card over and over and it works fine saving pictures and video until I hook it up to my laptop. Help?
my blackberry keeps clicking the middle button by itself?? the ball thing and sometimes it does not want to click when i try clicking it.
whenever i get a text or call it just ends it by itself since i cannot do anything about it please help . mail me at gosk4te38@aol.com
I have the new BB Tour 9630, and have had it for a little under a week. A day ago I noticed a white line at the bottom of my screen that flashes like lightening. This is a bit annoying considering my background is black. When I open applications or go onto the internet, the line still appears although black on a white background. Is there any way that I can get rid of this?
Please let me know.
Thanks,
Shauna
Definitely bring this handset back and get a replacement. That line you are seeing is a hardware glitch and a few people are getting it. Check the new phone before you leave the store as it looks like it may be a semi common problem.
Ok I have a SERIOUS problem. I have had my blackberry since Jan and I dropped it recently, now it won’t connect to the mobile network…. I can turn it on an off, and it turns the “radio” on for about a min or thirty seconds an then it automatically turns the radio off but the phone stays on… I can’t receive calls, txts, nothing!! I’m freaking out PLEASE help. I have done battery pulls, my phone is 100% FULLY charged, but it keeps disconnecting itself from the mobile network that I’m connected to…… Is there a way for me to fix this problem????
my friend accidentally deleted me from his contacts yesterday…i couldn’t re-add him (the request did not go through to his phone), but he readded me and it went through to me.
Now, if he sends me a bbm then i get it and he can see that i’ve read it. if i send him one, it says its delivered but he doesnt get it!!
I did a hard reset (wiped my whole phone)and i could re-add all my other contacts….but not him because the request doesn’t go through to his phone!!
its really crucial that i am able to bbm him……
help would be really apprectiated
Oh, by the way, I have a curve 8320 and he has a bold
the problems i have with my BB curve is….text messages and the phone not ringing. all of a sudden i will get tons of text messages from hours previous and tons of voice mails when my phone didn’t even ring. very frustrating.
Try pulling your battery out and replacing it after 30 seconds or so. It sounds like you either have limited memory on your device or you are experiencing network issues.
That sounds like you may have damaged the internal components when you dropped it. It could also be caused by an application running in the background – did you install anything right around the time this problem started happening?
hi there,
i bought a bb curve 8900 few month ago in UK, now im in malaysia. the problem is my bb scroll ball not functioning anymore..i did download facebook before that and the hell break loose!! my trackball start moving itself,and when i delete the facebook application the trackball not functioning anymore.try everything (open the battery,take off the sim card and media card) still the same..please help me out..
I have a curve I think 8330 original unit about a year old… I am trying to reply to craigslist posts for ads and it shoots up a reply box ( captuia ) and seems my BB cannot relate to this softwear… Any fix to be able to use it with Captuia ?? I am suppose to see a box with words to copy but box is always empty. ????? Help please
Hey Bob – if you update your os to 4.5 (.131 or higher if possible) and get Opera Mini you will be able to see those captcha boxes. There is no support for earlier BlackBerry os.
I’ve had the curve 8330 by Sprint for about 3 weeks now. The first week it worked fine, but now about 80% of the time, it’s delayed when I send messages. I’ll be typing to someone, click the trackball to hit send, and then it just freezes like that for a good 15 seconds and then sends the message. It’s so frustrating! There isn’t an hour glass either. I’ve pulled out the battery while the phone was still on, and I did the control + caps + delete thing and that didn’t help either. Help!
Hello,i have blackberry 9000 bold and i have problem.Suddenly has stopped and now i can’t open it it’s only red led that twinkles 4 times ..stop..and again 4 twinkles.It’s imposible to connect the phone to pc.I want to recover the adress book with the entire phone numbers.Thank’s
Try removing the battery and the plugging it in via usb cable to your pc. Sometimes Desktop Manager will recognize it that way.
If you still have no luck you may have to wipe the device and start fresh. it is always advisable to perform regular backups in case your phone glitches out.
So I woke up this morning and my blackberry is completely unfunctionable. I have to press the shift button in order to select and there is no way of going back, I have to just keep pressing the cancel/end call button. Also when I press the ball to select something it acts as though Im pressing the star button and tries to dial. The menu button dials wewewewwe. Do you have any idea what the problem is?
@Chloe – try pulling the battery out of your phone while it is still powered on. Replace it after 30 seconds. when the phone reboots everything should be back to normal.
Sometimes the phones glitch out like that =(
im having trouble with my blackberry chat contacts, they all apear unreachable,.. what can i do?
helppp
Hi, im having a problem.
i have a blackberry curve 8900 and somebody went on my phone. i have a password, were u have 10 attempts. they must of got it wrong.
howeve, this restarted my phone and lost my contacts and pins, and other applications.
can u please tell me what to do to get this back. the contacts was saved on my phone not sim.
please help. x
i just bought my blackberry curve 8300 and updated it to the os 4.5 device software and every time i put in my media card it freezes after a while what do i do?
Try reformatting your media card – sometimes this can affect your BlackBerry in negative ways
my blackberry curve is displaying the little envelope and saying that i have a new email. when i scroll over my yahoo mail icon it says (1) but i dont have any new mail in there or any other folder. i also dont have any unread saved messages. how do i fix this?
@Bev Do a battery pull – pull the battery while the device is powered on and replace after 30 seconds — if that does not work, try and swap your theme to a new one and then back again. This is a common issue.
Guys hope you can help… I bought a sprint Blackberry Tour *unlocked* about a week ago because a travel alot to Mexico and roaming rates are just crazy!
Anyhow… When I arrived to Mexico I changed the chip to use the mexican carrier network and it worked fine for arround 30 minutes but afterwards, while I was charging it through my computer with Blackberry desktop manager it suddenly changed to 1xev.. now I can’t get it to go back to the mexican network.. everytime I reset the phone it appears on the screen a message I’ve never seen before “veryfing security sofware” or something like that.. Did it locked itself?? I REAALLY NEED TO FIX THIS! ANYONE GOT ANY IDEA??
I got a new bold, syncronized it with my desktop and now my command prompt for edit my info in bb messenger is not working
My blackberry also came in contact with water. I dried it right away and it seemed totally fine. Everything worked except the light that flashes when you have a message is now permanantly on and will not turn off or flash at all. What do I do?
I have had my blackberry pearl for a few months and ever since i taken in outta the box it eraced all my missed notifications (missed calls, text messages, facebook etc) everyone i talk to about the pearl has the same problem. I have taken the battery out every morning as a part of my routine. now it doesnt work at all!
That is a memory issue. Different apps you run, themes and media stored on your device will cause memory leakage over time.
Because the Pearl has a small amount of memory to begin with it will start to erase things like call logs and sms etc. in order to free enough memory to run as effectively as possible.
Read this post for ideas on how to reduce your memory usage and get your Pearl working better:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
for the 8330 Blackberry curve go to options/advanced options/applications/then left click on dots/ the edit permissions/ then allow in everyone and it will fix but you have to do it with each app that is giving you the Uncaught exception Java.lang. error so it will fix each one that you get the error from
http://www.berryreview.com/2008/07/18/softreset-os-45-fix/
I have a Sprint BlackBerry Curve and it keeps deleting my BBM conversations automatically. Also recently I have been unable to open my facebook messages. It shows up if I click, it prompts me to go to the website. And lastly I can’t receive emails to my blackberry email address.
hi, my problem is with recieveing sms , i have a8820 and i moved from the us and now everytime i recieve an sms the international area code is showing, i already set the smart dialing options and already had the security option showing not to include adress book , is there any other advice
Hi,MY button that has the letter “w” on it and the # 1 on it will not work at all ,thank you for your help,CD
Hi, I have the blackberry 8900 and when i press the end key it sends me to the call log, anyway i can change that? thank you!
I am not sure why that is happening — I will keep looking for an answer as to how to change that – perhaps it is in your call log settings.
HI. my blackberry curve 8330 had a little bit of a spill like not even alot on the front part of the phone mainly the keypad.. wat i spilled was seabreeze which is basically a cleaning alcohol for ur face. I have been letting it dry n turning it on for bout 4 days.
the blackberry comes on normally its just that i cant press anything.only once did it work cause my friend called n somehow i could talk n do everything but n about 3 minutes my keypad stopped workinb but every now n then the ball works. please help cause this is the only phone i have.
i mean every now n then the ball will move but i still can not click on anything
It sounds like there may have been some physical damage to the phone. try pulling the battery out while the phone is powered on and then replacing it after 30 seconds.
In the event that it is just glitching out this may help resolve the issue. Unfortunately if it is hardware damage you will soon be shopping for a new device =(
i have a blackberry 8707v with a password protection and i have forgotten my password, is there a way to reset the password. please help, many thanks.
Unfortunately the only option is to wipe the device. If you enter the wrong password too many times it will wipe itself.
I have recently got a BB Curve 8900 and i am having trouble with the number display for incoming calls – it recieves mobiles fine – displaying contact name and number, but when calling from my home phone the number is unrecognised even though its stored on the phone?
many thanks.
I have lost my original black berry 8330 :(
Ordered a replacement refurbished from online and when I used the restore in the desktop manager it didn’t include my address book should i wipe the new to me curve and try restoring my information on to it again? and will i have to take it back to Bell to be reprogrammed for service?
i have a bb curve 8330. i dont think that my problem is normal, and i dont know if im going to be able to explain it to you very well. out of no where it gets in the stand by mode and freezes on the black screen. i tried to take the batterie out and when it turns on it keeps writing by itself and it goes back to stand by mode.but the thing is i still get msgs and phone calls. but its like the keypad doesnt work at all. whenever someone calls me i see them calling but it wont allow me to answer. any suggestionssssss?
I would back up all of your data and reload your OS – it sounds like you have a corrupted file somewhere in there. you may also want to check your memory card before reloading the os (if you have one) – a poorly formatted memory card can cause your system to become unstable.
You can try wiping and restoring it again but if your address book was not part of the initial backup I do believe you are out of luck =(
Hi i’ve got a blackberry 9000 bold. it wont switch on. it charges and battery works fine but the screen will only light up saying JUM ERROR 102 and says reset underneath. I cant do anything with it. Do you know what to do?
My blackberry is messing up my text messaging
Please help! Somehow I have activated the privacy feature on my blackberry tour and I cannot turn it off. What it does is only allow me to hear only through a headset and i cannot get read of it. It shows a headset icon when dialing or answering a call and i cannot remove it even when i hit the speakerphone.
This happens once in a while on some models. The problem is that the speaker is getting confused. You can try a couple things to fix this issue:
1. Stick a set of headphones in the headphone jack for 3-5 seconds, then go back to the HOME SCREEN and unplug the headphones
2. Play music or ringtone in media then switch to speaker
Good luck.
Cooper,
Thanks for your time. I just purchased a BB Curve and when I’m dialing out, It makes a small click noise before it begins dialing. Any idea what this is? I’ve done research but can’t find much information. My wife thinks it’s a sound indicating a connection is being established with the person i’m calling. Anyone else have this problem?
I have a BB 8310 it was working good but I install BBworld and it do good, then BBmessenger and now it does not turn on can anybody help me.
Thanks in advence
i cant seem to turn my blackberry on, keep holding down the on button but just keeps flashing with red light up in the corner of th phone wondered if you could help??
I have a BB 8520, and after i tried to register my phone to use Word on the Go, now i cannot find Word, Excel or Powerpoint anywhere on my phone, even though they still seem to be there on the advanced options page.
blackberry keyboard is stuck on upper case
Hi I have had my black berry since July. I let the battery die and now when I try to charge it a a picture of the battery appears on my screen by it doesn’t charge.
@stacy Have you tried plugging it into both the usb ports on your pc and the wall charger? I find that sometimes the usb port is not capable of generating enough juice to power a completely dead battery and leaving it hooked up to the wall charger over night seems to help jump start it.
@dennis gag perform a battery pul while the device is powered on – replace the battery after 30 seconds and your keyboard should be back to normal
Also try the Shift key.
@panos Connect to Desktop Manager and update your apps (may have to delete them first – reboot then add again). Sometimes those icons go missing for unknown reasons.
Also if you are using a custom theme you may want to try switching back to the default to see if they appear.
@rach Does the Desktop Manager recognize the BlackBerry when plugged in? If so then perform a backup of your data and reinstall the os.
You can read here for instructions on how to revive a nuked BlackBerry: http://bit.ly/kGe4k
i can send email on my bb but cannot recieve? what do i need to do
@Drew I suggest resending your service books through your BIS account page and re registering your HRT – hopefully that sorts out the issue for you.
Read this for instructions: http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
I have dropped my 8707v…it now lights up but blank. I have memos, addresses & other info that I assume is not on the sim as I placed that into a spare BB and it shows zero contact etc. Is there any way of retrieving this info from the device itself, if in fact it was stored there & not on the sim.
I just got a blackberry pearl 8110 from a friend and the speakerphone works fine but I can’t hear the caller speaking when it’s not on speakerphone.it sounds like a whisper and I don’t want to have personal conversations on speakerphone. Please help me. Tell me what to do.
please help! I have had my bb 8120 for a month now and everything was working well until about a week and a half ago where every time I try to connect to the internet browser the error message a problem occurred while trying to render the page appears, any idea what to do?
I drop my blackberry and the screen is black. Please advise how can I get it fix. the blue is blinking. I can recd call but cant not see them.
My Verizon Tour has an issue when I press some keys on my keypad, it registers twice, But not the same number or letter. Did reset and having same issue.. Help
Hey Cooper ! I have 8700v and 8900 curve, at times while receiving call, the name of the caller is not displayed even if it is saved in the phonebook. This is intermittent, for same person i may see the name as well at times. Problem is in approx 60% of the incoming calls. If i receive or miss the call, the name shows in the call log even if it was not shown while the phone was ringing. Happened with both the phones, mostly with 8700V ! What could it be?
Hello, I just got my tour less than a month ago. everything seemed to be going great until last week when my camera will just pop onto my screen and start taking pictures. Even when I click out of it and try to do something else it will pop up, making it impossible to call, text etc. It seems to be doing this a ton in one day than maybe not at all the next, so its completely random. Is there anything i should do? Or do you think I should take it in?
Thanks so much for your time!
@Jack D I suspect this is an issue with Content Protection on your address book – try this:
Options>Security Options>General Settings, make sure under Content Protection, “include Address Book” should be set to “No”
@Rodrigo
The only thing I can suggest is trying to wipe the device completely. Reinstall the operating system and see if the problem persists.
If the issue remains you will need to get a new device. A battery pull usually clears up software glitches like that so it may indicate a hardware problem.
@brenda It sounds like you have knocked something loose inside your berry. Looks like you will have to bring it in to a tech (local store) to see if they can diagnose it a bit further. If calls etc work I suspect that a connection with the screen is broken.
@Allison F
Have you installed any kind of applications recently (just before the camera started glitching out)?
It sounds like a software issue. I suggest trying a battery pull to see if that prevents it from happening again. pull the battery while the device is on and replace after 30 seconds.
If that does not work I would suggest completely wiping your device and reinstalling the operating system from scratch. It could be cause by a corrupted install.
i have a blackberry 8310 and every few days it will completely delete every text msg in the inbox. if i send a txt msg it will save it for a few minutes and delete it. then if i get an incoming text msg the hourglass comes up and automatically deletes the msg. what can i do??
thanks
also…when i click on the no messages it says “no message services configured. you will only be able to save draft”
@heather
This sounds like you have low memory and the BlackBerry is trying to clean up space so it can runn properly. Take a look at this post for ideas on how to free up some internal memory:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
Also you may have to resend your service books to get your messages service back:
http://www.bbgeeks.com/quick-tips/where-do-you-log-into-your-bis-account-881804/
what should i do if i get Reload software :552 on my bb curve 8900
TQ
I have a Blackberry 8330 and just this morning it started playing an alert sound (that i haven’t assigned to messages or emails) about one time per minute and also during calls and the caller and i cannot hear each other. It has been doing this all day and I cannot find any answers as to why or how to make it stop. I tried removing the battery, but it hasn’t helped. I have service through Sprint and am trying to avoid having to go there to have this issue resolved. Any advice?
Hi,
I was out last night and a bit of rum n coke spilt onto the phone. It was working fine but had a few spots inside the screen. When i woke up this morning the screen was white but everything is working. Any idea if i will get my screen back or will i have to buy a new screen or bold.
Hello Cooper, pretty nice an useful website.
I have Pearl 8120 and at least it resets by itself 2-3 times a day. What could the problem be?
And also, is there a way to expand the internal memory?
Thanks, hope you can help me!
I have the Curve 8330 and this is the 4th phone that’s had to be replaced. The current issue is the keyboard/trackball are both inoperable and the screen says ‘run setup wizard.’ I haven’t dropped it or gotten it wet and it’s a brand new (not refurbished) replacement from Sprint that is only 8 days old. When I took it to Sprint yesterday, I was told that it’s been water damaged and was shown the telltale red indicator marks by the Sprint tech. I insisted the phone hasn’t been near water or moisture of any kind but they refuse to replace it…even though I have insurance. Grrr! I hate Sprint! Any advice?
Update! Screw those bleepity bleeps at Sprint…I fixed it myself. Thanks to lots of info I read online and a helpful youtube video on how to disassemble the Curve, it wasn’t so bad. I took it apart, peeled up that white papery sticker thing that covers the keypad area and cleaned it with 91% isopropyl alcohol and a swab that came with a lens cleaning kit. Found a reassembly video(thank goodness)and crossed my fingers. Voila! It worked!! I actually danced around the house excited NOT to be at the mercy of Sprint, for once.
I got a BlackBerry Bold about 2 weeks ago, it has the email icon up by the time on my homepage, but when I go to check my email, there is nothing unread!! I deleted all the messages and still there is an unread email! I checked facebook and I had no emails, no new SMS’s.. Whats going on??
My bb tour keeps saying I have too many apps running yet I closed them all.
I HAVE A HUGE PROBLEM!!! My screen is off and it will only come back on(for about 5 seconds) if I plug it in a charger. My trackball won’t work and NONE of my buttons work!!! I have over 400 messages and i can’t get on my phone.
8703E …can’t recived over half of my calls….goes right to voice mail.. and Bell told me to update, but its not getting any where
was told i needed version 4.2.1.11.0
My Blackberry Curve 8520 is telling me to enter “blackberry” to continue, the problem is that when I do it does not work. I have attempted this several times and now it is telling me that this is my last attempt and that if it is incorrect all my data will be lost. This all started when I attempted to backup/restore because I was getting a black screen when trying to expand my pictures.
I was told to update two of my apps which I did but after I updated them, one of them wouldn’t let me go onto it saying there was an error so I uninstalled it and it didn’t tell me to reboot so I turned it off and took out the battery and when I went to turn it back on and all it has been doing for the past 3 hours is flash red at me and not turn it back on, even when on charge.
:(
Please help me!!
I have a blackberry pearl 8100. Before I take pics, the screen is fine, and the colors are all normal on the image. After a take the picture however, and while it is saving the image, green lines/zigzags/snow (whatever you want to call it, it’s just green!)show over the image. Any ideas? Nothing else is wrong with the phone.
I JUST GOT THE NEW BOLD 9700 FROM TMOBILE. IT WAS WORKING FINE UNTIL THE BROWSER FROZE TODAY. WHEN IT STARTED WORKING AGAIN, I CAN’T CLICK ON A LINK WITH THE CURSOR. I CAN PUT IT OVER THE LINK AND CLICK ENTER ON THE KEYPAD TO GO TO THAT LINK BUT I CAN’T CLICK IT. :( DID I ACCIDENTALLY CHANGE SOMETHING IN THE SETTINGS OR IS THIS A DEFECT?
This sounds like a minor glitch: Try removing the battery while the device is still on and replacing it after 30 seconds. This will force the BlackBerry to cycle itself and hopefully resolve that glitch.
@Tiara
Go to camera -> Options then play around with -
1. Default Flash Settings:
2. White Balance:
3. Picture Size:
4. Picture Quality:
5. Color Effect:
Hate to say it but it looks like you are going to have to reload your Operating System =(
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
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