Industry coverage, news, original feature articles, how to guides, videos, podcasts and reviews of BlackBerry service providers, software, accessories, hosted exchange providers and more
BlackBerry users love the versatility and mobility that the device brings to their business and personal life, but like all devices, BlackBerries have their issues. As the models have become newer, so the bugs have been weeded out, but there are several common technical problems that BlackBerry users seem to experience across the board. We’ve picked the top four and found some solutions to help you figure out your BlackBerry’s issues before you lose valuable time.
- The BlackBerry screen is frozen.
This problem happens on pretty much any computer-related device. Something happens and you suddenly can’t scroll up or down, or click on anything. It’s annoying, but there are actually two ways to fix it. You can perform a soft reset, which is done by pressing the ALT + CAP + DELETE keys on your handheld at the same time. If this doesn’t work, perform a hard reset. This is done by finding the RESET button at the back of the handheld. Sometimes, this button might be near the bottom, under the battery cover. Press the RESET button using a pin or paper clip. With either method, you shouldn’t lose any data. - The BlackBerry doesn’t send or receive email messages.
This problem could be due to the lack of GPRS service. GPRS stands for General Packet Radio Service, and it’s what allows your device to access data. The first thing you should do is perform a soft reset. If that doesn’t work, perform a hard reset. After both resets, check your wireless antenna signal strength. The antenna should show GPRS. If you can still make phone calls and access the Web, then your GSM service is still available. Try sending yourself an email – does it work? If it doesn’t, call your BlackBerry provider. Sometimes, your service could be delayed due to a billing problem or to downtime on the network. - The BlackBerry won’t synchronize properly.
When you have push email, there’s nothing more annoying than seeing messages you’ve already read still in your inbox after you’ve deleted them. Sometimes, BlackBerry users find that this problem happens, and there’s a number of causes as to why. This page from BlackBerry.com explains the causes and how to fix them. - The BlackBerry has backlight or screen delay problems.
Several people on some common BlackBerry forums have mentioned that their device is having backlight problems. These run the gamut from being unable to see the backlight at all to the screen delay flashing off too soon. Depending on which model you have, you can go into your Options or Preferences and select Screen/Keyboard. Here, you can adjust the backlight settings to your preferences. You will want to set the Backlight Timeout to your preferred time setting. This should extend the screen delay and stop it from coming on too soon. Users have reported that this often works, especially if you have an erratic or weak backlight. If this doesn’t work, you can install BBLight, a freeware program that users have found to make their backlight settings more accessible.
Subscribe to the BBGeeks RSS Feed
Add to De.licio.us | 
Digg This! | 
Technorati
Filed under : BlackBerry Issues 607 Comments
Today's Featured BlackBerry Accessories:
Related Posts:
Three cheers for the BlackBerry Bold browser!BlackBerry outage due to upgrade
How to solve any BlackBerry problem
What is a service book? What is a host routing table?
Skype headed to BlackBerry in 2009
607 Comments ↓
what about problems where the call log just erases itself? for exampe, if cannot get to my phone when it is ringing…i get back and it says i have a missed call, i want to view it or close out that window…no matter what i choose, it automatically clears whoever called me. if that person doesn’t leave a voicemail, i’ll never know they called. the same thing with text messages…my phone will alert me of a message whether it and SMS or MMS or yahoo messenger message..but when i go to check it, it’s gone. any idea how this could be fixed?
Hello LOLA, Cooper here.
After doing a little bit of digging, with regards to your stated issue I have come to the conclusion that your problem is related to low memory. Nearly every mention of this call log/SMS vanishing phenomenon has been related to the Pearl.
This is a “known issue” according to various cellphone providers and a patch is being created to address it. Verizon estimates their patch release date to be January 2008.
If you don’t mind, please post what model of BlackBerry you are using and who your carrier is.
In the meanwhile, a suggested course of action is to delete the cache in your web browser, and your old messages. You should also periodically take your battery out and wait 10 seconds and put it back in, and some how that keeps it from deleting.
I have the same problem and was thinking it was just AT&T because I just bought the curve 8310 but had been using a the 8370 thru Sprint (and still access my email with that as well) for the past 2 years and nothing like that has ever happened!!!! No way it’s the memory!!! No way, I just bought the phone after Thanksgiving!
i have a hearring problem with my blackberry 8700c people cannot hear me when they call but i can hear them just fine… help going crazy never had such problems with a phone…. any ideas?
Helppppp!!I just got the blackberry 8800, used, the phone is fine, it receives SMS but i am not able to reply or compose a message. it doesnt gives me the option when i hit the menue key or the track wheel, i restarted the phone and upgraded the software but it doesnt help. Heeeelllp
My sons blackberry 8700c scroll wheel doesn’t click anymore. I can take it apart but how do I change the wheel and where do I get a new wheel?
Thank you,
John
My blackberry 8700’s scroll wheel doesn’t click anymore … how do I fix? Thanks.
David
Hi, the number 8 button just stopped working on my phone a few months ago and I cant figure out why. Is there any way I can fix this myself or do I have to take it to the store? Thanks, mike
Oops, sorry I have the 8100. Thanks, mike
everytime i click the track wheel down, it pushes the qw button. any suggestions?
i just got my BB and i have unlimited texting, but i cant mms??? what do i do???
i was wondering how do you fix a blackberry screen if it doesn’t come on, and is the power light keeps blinking on and off.
I connected my blackberry to my notebook in order to back up my information. When I disconnected it, it stopped working, not powering up at all. I’ve tried everything, downloading different desktop managers with nothing working. I took it to a cellphone repair shop and when the tech checked it out, he said he didn’t have the slightest idea what was wrong with it. I am disgusted. It was the first time I tried to connect it to the computer. And the insurance ran out two weeks before. HELP!
Hi – i have just got a blackberry curve 8310. I live in UAE so etisalat is the service provider. Anyway i am having problems with the browsing as in it comes up for the home page with the message sorry occur, service unavailable. and then when i try to use yahoo messenger it says service not enabled on this handset. i tried calling etisalat and they told me to download the settings again and reinstall them on BB, but this still hasn’t worked. Any suggestions as am getting really hacked off with this now, and there doesn’t seem to be any help/support available from either BB or Yahoo :(
i have this problem with my blackberry8100 i dialed and cantnot her when is ringing i just hear when i press the speaker is anythin the ican do to fixed.
Help my blackberry 8700c is just blinking on and off with a hour glass in the middle.
Help help help
I have a pearl and I continually run out of memory, or so the status says, but I have a media card that say I have 1.8G free of space. How do I ensure my data and app’s are gettin saved on my media card? Thanks!
Every time I go to send a SMS, an X shows up like it didn’t go through. This is for every text I have sent since I got it a few days ago. I am showing full signal strength and have taken the battery out. Any suggestions? Thanks.
My BB 8700v keeps getting turned off during calls despite the fact that the battery is shown as full on my screen. This happens even if I have just fully charged my phone. I am thinking I should buy a new battery. Please advise on what to do.
John: Check out http://www.bbrepairshop.com/ — I can’t recommend them, since I’ve never used them. But I’ve heard a few good things.
David: See above.
Jennifer: Is this with every person you call? If so, it might be the microphone that’s an issue.
Mike: I’d take it to the store, just to be safe. Don’t want to go voiding a warranty.
Yessy: Need more info, specifically your carrier.
moe: You’re going to need to send that to a shop.
Don: Go to an authorized retailer for your carrier. They might be able to flash your phone.
Susannah: Looks like that’s a carrier issue. Maybe they’re blocking those services?
Nick: Can you hear people talking after the phone rings?
Shameka: Bring it to a corporate store and have it flashed.
Maryann: You can’t store apps on a data card. You need to store them locally.
Tasha: You have to call your carrier. This has happened to me once or twice, though it went away in time.
ZN: It might be the battery connection, not the battery itself. I’d have a repair shop look at the connection.
my blackberry world, 6 months old, has recently began having problems with erratic display playing brickbreaker. the screen momentarily freezes while playing so the ball appears then appears somewhere else, sometimes even goes backwards.
crazy… help!
I have a blackberry pearl 8100 from tmobile. i put in sm card 2g and I load music on the phone. it work for three days and screen just went dark black. I can still call people and recieve call but see anything on phone. i took battery out the phone let it sit for a week. the screen came back on. i put the sm card back in the phone I back up all stuff on sm card. I tried to listen music again on the phone. the screen went black again the screen light come on for a sec and then goes back to a black screen. I took back out the sm card I was told tmoblie tech support might have to reset phone.
I need to replace my click wheel on the 8700. How do I take it on and off? thanks!
I have the blackberry Pearl and each couple of hours my messages and call log will automatically delete itself with an egg timer appearing in the middle of the screen for a long period of time. I assume this is to do with the memory but my messages are only 10-15 in number when it deletes them!
I have 8700C and I install the Software Enterprise 4.2.2 and the sinchronization is ok.
After 2 or 3 weeks. I can’t download my e-mail from my Laptop, and I have the following problem:
c:\Doc\bmc\locals\temp\7e23_appcompat.txt
I think is something related with the sinchronization. so to fix this problem I remove the software and I reinstall it again and everything works fine for 2 or 3 weeks and the problems returns again.
Please help me :(
My blackberry got wet (it was in a bag with my water bottle and leaked)I went home and dried it with blow dryer but it is just dark. I tried taking the battery out and back in but nothing is happening.
Tara,
My advice is always to stick it in a bowl of rice for 48 hours. Make sure to wipe dry the connectors on the battery. Don’t try to reconnect the battery. Just let the rice absorb the moisture in the handset, and try to reconnect and turn it on again in 2 days.
I HAVE A BLACKBERRY 8707 AND I PUT A PASSWORD IN TO IT BUT WHEN I TRY“D TO TAKE IT OF ALL I KEPT GETTING IS ENTER “BLACKBERRY” WHICH IS NOT PASSWORD NOW IT HASE STOPED WORKING ALL I AM GETTING ISA CIRCLE WITH SOMETHING LIKE A CASSSETE TAPE WITH A LINE THROUGH IT. IT WON`T LET ME ENTER ANYTHING CAN SOMEONE HELP CHEERS DEAN Emai deanofinn@yahoo.co.uk
caller id is never displayed whenever i get an incoming call,even if the name and number of the person calling is stored in my phonebook
help
I have a blackberry curve and I woke up this morning unable to access icons or make calls. When ever I press the ball it just goes straight to the U’s in my address book? I think my cat may have played with it over night and may have assigned speed dial or something. Can someone help me please? beth_415@hotmail.com
Dean: You have wiped your device by putting in the wrong password too many times you will have to do the following –
1- Open Desktop Manager and select Application Loader
2- Install the OS by following the prompts and selections
3- The device will reboot. It can take up to 15 minutes for the 1st boot.
4- Restore the previously made backup or re-sync
Uzzy: Do you have your handheld password protected? If so, when it’s locked it will only show the number and no contact name, when not locked it will show the contact name and number.
Go to Options > Security Options > General Settings and set Include Address Book to No.
Elizabeth: Sounds like a dirty trackball to me try cleaning it and report back if the problem persists. Here is a link to a post that describes the procedure for cleaning your trackball:
http://www.bbgeeks.com/quick-tips/how-to-clean-your-blackberry-trackball-88916/
Thanks for your response in regards to my previous post. I can access all icons now and make calls…I don’t know how but it just happend. However, now when I lock the key pad * and send key do not unlock it??? Is there a way to restore original settings? I have taken your advise and selected application loader. What is OS? If I didn’t have a previous back up should I re-sync? I don’t know why I can’t unlock it? Thanks so much for your help.
I have a Blackberry 8330 Curve that I recently bought. At the main screen a hourglass consitently flasses. My phone runs extremely slow. It also gives me two messages “app error 200″ and “javascript error” and then it does a reset but the hourglasss is still there. How can I fix this?
Elizabeth: First try doing a hard battery pull – this means pulling the battery out while the device is running – believe it or not this actually fixes the majority of BB related glitches. If that does not work, check out these posts for info on how to backup your data and wipe your device:
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
http://www.bbgeeks.com/blackberry-guides/when-you-know-its-time-to-wipe-your-blackberry-88516/
The OS refers to your Operating System (the files that run your BlackBerry) Here is where you download the latest OS for your device:
http://www.blackberryforums.com/rim-software/58404-latest-operating-system-available-each-blackberry-device.html
Austin: You will need to wipe your device and reload the OS as well. Follow all the same instructions as above.
Hi i have the blackberry pearl with orange and i have a problem with the battery only lasting a few hours after a full charge, i tried another battery in the phone but it was the same. then i noticed that the little arrows in the top right corner were flashing most of the time the phone was on and also the hour glass keeps coming up when doing simple functions and even when i am not doing anything on the handset at all. Please help!!! thanks
Hi, I have a bb pearl and have the same problem as Rach. Up until a couple of hours ago I was putting up with the problem, but now every time I try and go into my messages it comes up with an error: Uncaught exception: java.lang.NullPointerException. Any ideas???
Because of this issue, I haven’t been able to send any messages unless I go via the address book.
I still have the problem with messages and missed calls not being logged. I have even checked the options to make sure it logs all calls… Still nothing! :)
I bought a BlackBerry Pearl 8120 on May, and the second day I purchased it, it was already presenting some problems. The call log would always get deleted, I couldn’t read my BBM, I couldn’t use any function because the screen stayed static—so I went back to where I had purchased it and they apparently rebooted/restarted the system. The phone still presented the same problems a week later, but worse— I went back and fought to get a new phone three weeks ago. I was given the same model but it is even worse than the first one. I cannot receive calls: either I press send when I can see and incoming call and it won’t work OR much worse, they call me and my phone does nothing but move the freaking hour-glass, if i try to access my viocemail, when i dial to eneter my password the phone wont respond, I don’t get text messages delivered, I can’t read BBM, the camera goes off and stays in camera mode unless I take the battery off, the phone doesn’t respond to any scrolling or keys, only the hour glass shows up, moves and freezes my phone. Sometimes it doesn’t even restart after removing my battery. My screen constantly goes blank and says “APP ERROR 552 RESET” I press reset and the hour glass appears staying like that– the phone doesn’t respond to any command and the screen goes blank again— basically I have NOT been able to use my phone or get contacted in the past three days. is there any explanation I can get?
I live in Venezuela and the phone was bought from the phone company TELEFONICA MOVISTAR. Thank You for any advice (besides getting a new one) or info I can get—I read somewhere that basically RIM uses the Latin American markets as guinea pigs to test their products– is this true?
@Mell and @ Frustrated
If you were only having issues with messages not being stored etc I would suggest deleting a bunch of stuff from your BB to free up internal memory, but you both sound like you are having problems that are bigger than that. While I unfortunately do not have specific information on why your devices are not functioning, I can suggest an OS upgrade.
Upgrading to the most recent OS should eliminate the bugs you are seeing. Download and instructions are here:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Let me know if this works for you – if not I will dig a little deeper.
@John — those arrows you see indicate data being transmitted. If they are continuously flashing that indicates a problem. Do you have any 3rd party applications installed that “poll” for information on a regular basis? If so you might want to check it’s settings and see if you can increase the time between polling.
Also if you are in an area that does not have great coverage your BlackBerry will be constantly trying to find a better signal and this will cause a battery to drain quicker than normal.
I would suggest upgrading your firmware (OS). Use the link above and comment back if it worked or not.
my blackberry was thrown against the wall really hard and nothing is wrong with it on the outside but when ever i turn it on the screen shows up cracked but when its really not. is it internally broke?
Hello, I have a Blackberry Pearl & all of a sudden when I try to call someone or they call me I can’t hear them. If I put the phone on speaker it’s all fine and if I use my handsfree its fine, so I’m wondering if I’ve pressed something I don’t know about?? Can anyone help??
@sam sounds like you messed something up on the inside of your device when it hit the wall — some pics might help better identify what is going on.
@Michelle I suggest doing a hard battery pull to see if that kicks the system back into normal operation. Your issue is a know bug in some models of Curve and Pearl, but there is no official fix.
If a battery pull does not work, activate Voice Activate Dialing. This is a work around, the real fix will be a OS update.
That will free up the speaker and it will continue to work until you run a non-BlackBerry audio clip and interrupt it. (Reed McLay – BlackBerry forums)
I have a bby 8730 the gps does not seems to work at all the os is 4.1.1 I am from India w/t Reliance network willthe os upgrade fix the problem.if yes ps advse where can I download n install it
@Selwyn Unfortunately GPS service is not available on the Reliance Network.
Read more here
http://pages.citebite.com/h9q3k3m3knqd
Hi I’m having problems with my bb messenger, I have a couple in my list to which I can’t send messages, but I can receive from them, when I send them a message the checkmark appears, but their status is unreachable.
I have deleted them, they also have deleted me, I have deleted and installed the bb messenger but still the same problem.
Thanks,
JP
my phone number appears twice on my screen what can i do to make it shows up once.
@mechanicow where exactly is your phone number appearing twice. I need a bit more info to try and sort that one out.
@Juan – you need to do a hard battery pull on your device and that should shake things up and get your messenger back to normal. A hard battery pull is when you take out the battery while the device is still powered on. Wait for 30 seconds and the replace.
This should work — your other contacts may have to do the same.
I just got my blackberry curve about a month ago. The problem started the first week I got it. I picked up my phone to check the time and the phone seemed to be off. I tried holding the power button to turn it back on. I tried plugging it in neither worked. I had to take the battery out and put it back in and then it turned back on. It has happend about 5 times sense I have had it. I have missed calls, sms, and alarms. What can I do? Will at&t fix or replace it?
Phone is blank except for a pic of a battery with a z through it. It was working fine until I tried to recharge the battery.
@kevin do a hard battery pull and this should fix the problem. If it does not then you will have to reinstall the OS on your device.
@sk this sounds like a memory drain issue to me. The curve is known to have these types of problems. Check out this post for ways you can reduce your used memory:
http://tinyurl.com/5v79u8
Hey,
I had some problems compiling programs in JDE. Later I found out that it has to do with installation problems with JDE. You have to set environment path after installation. This is where I found the solution : http://moazzam-khan.com
My 8830 has reflected 1 missed call for weeks now. However, there is no missed call when I enter the application….missed calls are reflected in messages rather than missed calls. What is going on?
i have a problem with my blackberry pearl 8100 when i put the battery on my phone the only flashing on my lcd is a battery with red line on it i dont know what id the meaninig of it can you please help me with this problem
im having a problem with my bb.i dropped it and my battery fell out i put it back in and turned it on only to find that it would shut off and on for as long as i left the battery in.then today it put the battery back in and about 10mins passed when the screen read app err and gave me the option to reset i did and the phone started to work then i recived a sms and it cut off and started the same on and off operation
do i need a new phone or what?
ok i wiped my blackberry now im trying to turn on the connection and its shuts down what can i do?
HELP
i just got my blackberry bold and when I connected it to the computer something happened when typing the password, for some reason it was always incorrect. The thing is I used the 10 time security limit typing it, now it automatically turned off because of security.
what can I do? HELP
it also said whipping after the incident.
oh and my password worked fine on my blackberry all of the time, It was only on the Computer where it said it didnt work.
thank you.
Hi
I also have an issue with my BB 8120. every morning when i wake up and look at me set it says “App Error 552″ and asks to reset. and during that time i am unable to receive any calls.
can someone please tell me why is this issue occurring and how can i fix it??
thanking in anticipation.
Salman
hey
my bb pearl 8120 will not receive text messages or phone calls.
thanks
thanks for all your help!
i wiped my cell fone (thought i lost all me txt msgs and pictures and my custom settings :’( ) but it fixed my problem.
Salman
I have a blackberry pearl 8100. I am now experiencing problems with hearing in normal mode. I can hear when speaker phone is on and with the head set. but when i put the speaker to my ear like you would normally do there I cannot hear anything. People can hear me but I cant here them. Please Help!!
i have a bb bold which the camera is not working propely, when it is on bright and strange colors appears on the screen and some green lines. Any ideas?
i have bb curve 8310 and my camera isnt working properly as well as some other apps. the main problem is when i open the camera the screen is just black, then after some loading what appears to be the outline of a text box shows up, with the middle part (where the camera picture would appear) black. when i hit the back button that same part of the screen is a black box. if i put the phone in standby mode or let the screen go black when it returns to the home screen that image is frozen there. it returns to normal after i turn off then turn back on the phone but i still cant use my camera. the reason i brought up the other apps not working is because when i try to open them up a text box(possibly the same one as the one is half blacked out in the camera mode) shows up saying that i have too many applications running and i should close them. i have tried to exit out of them by opening them first using the “switch application” option then hitting the back button. nothing else i have tried will get it to work either. help?
Just purchased a BB curve. I am having alot of difficulty with internet. I google things and it reads “A problem occurred while trying to render the page”. From my home computer (or any public computer), I can get onto my e-mail and work info through a remote access. I enter my security info and I get a white screen with metaframe listed at the very top. I have the jave enabled as well as all the other options. Any ideas?
Thank you.
my blackberry pearl keeps sending 4 texts and an email if i just pick it up. the ball on the front is so sensitive that if i barely tap it, it clicks on whatever icon its on and do whatever that icon requires. its really wierd and it has just started happening. PLEASE HELP!!!!
the browser on my blackberry suddenly quit working. The message reads “no browser configuration service books, no application instance” and there is no browser icon. What happened?
Cheryl:
http://www.bbgeeks.com/quick-tips/what-to-do-if-you-dont-have-blackberry-internet-browser-881146/
I have a BB curve 8320 with Tmobil.
The problem is that the only way I can make a phone call is when I am in a network with WIFI. And is not working when is only available
mobile network.
Thanks.
Alberto.
hi,
for the last few weeks my blackberry pearl has just been randomly deleting all my sms, mms, phone call history, emails and such how do i stop it doing this as it is getting on my nerves.
thanks for your help.
@tomo Your Pearl is deleting your messages etc because of low memory. Read this post for ways to fix it:
http://tinyurl.com/5v79u8
@albert – It sounds like you are in UMA mode on your BlackBerry. Read here for more info:
http://tinyurl.com/658kby
For instructions on how to change these settings read here – particularly the #12 post:
http://tinyurl.com/8uexhb
I dropped my Blackberry by accident onto the ground and of course it shut off. But when i turned it back on, there was only a backlight with no background picture or menu; just a blank light up screen. I could however, recieve text messages and phone calls but I can’t see any writing; is there a way I can fix this? Putting the charger in it does nothing either.
This is also an unlocked phone, I don’t know if that would have anything to do with it either.
@Madelaine Because the device was dropped, there may be some internal damage that can not be fixed by anyone other than a professional.
That being said, I would try wiping the device and reinstalling the BlackBerry OS. This will reset the device to factory default state and hopefully repair anything that is not a result of physical damage.
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
HELP!!! BB Curve 8330 brand new with Sprint. I get caller ID on incoming calls, but only shows number. Does show name and number if is in my caller list. All of the phones I have used with Sprint in the past have always shown the State and the number the call was from, on every call. My 8330 does not show the call from State. In my line of work I receive calls from all 48 states in U.S.. But, in a busy schedule, depending on the projects of the day, calls from some area codes are a big destraction, from the immidiate projects. ANY HELP, PLEASE!???????????????????????
@Newbe2bberry Try going into your security settings (if you have your BBlocked regularly) and change this value:
options => security options => general settings => then go down to “Include address book”, for this option select NO.
If your phone is locked you will not get the full caller id display.
This is the only thing I can think of that may be causing your problem. That being said it could be that RIM devices are not programmed to display that information when a call comes through.
I just got a blackberry yesterday and it worked fine until this afternoon.When I’m not on the phone it works fine but when I’m on a call the phone just turns off itself and a red light stays on the phone. Should I bring it back to the store that I got it from or is there something I can do to fix this problem myself?
My black Berry Curve (with an AT&T carryer) Screen is frozen and i cannot pop the back off. I tryed Reseting it both ways. but it will not come unfrozen. how do i fixx this :[
@Morgan – you have to get that backing off somehow. When you get it off you need to pull the battery out for 30 seconds while the device is powered on and then replace the battery. This should fix your issue.
@Lauren – sounds like you have some memory issues of a faulty connection to your battery. Try the steps listed here first — if they don’t resolve your issue the you may have to have a tech look at it:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
Hi .. i have a problem with my bb curve i can’t change my profile and even if it’s set on lound it’s SILENT :( … and it freezes if i try to change the profile HELP
@Maryam – try pulling the battery out while the BlackBerry is still powered on. Leave it out for 30 seconds and then replace. When the device powers on again the problem should be fixed.
If this does not work, please leave another comment and I will investigate further.
I have a Curve 8330. A lot of times the speaker on my phone will just stop working. I took it to Verizon and they told me it’s a problem with the software and it happens when you receive a MMS. They said to take the battery out and that worked. Well I realized that this is only a temporary fix until I receive another MMS. I went back to the store and she said I could download an update from Blackberry.com that will fix it no problem. However, I cannot find the update on the site.
@Corey – activate Voice Activate Dialing. This is a work around, the real fix will be a OS update – however this update does not exist yet.
Activating the Voice Dialing will free up the speaker and it will continue to work until you run a non-BlackBerry audio clip and interrupt it. (Reed McLay – BlackBerry forums)
I just got a BB Bold with ATT a couple of days ago. When I try to make calls, the person on the other line can hear me, but I cannot hear them unless I put it on speaker phone. I can’t even hear the phone ring. The mute button is not on or anything, but I still have to put it on speaker just to hear.
i had to reset my email password, now my blackberry email will not work. I can not get emails, my phone calls are delayed by at least 30 minutes and messages the same. How can i get the email to work on my blackberry curve 8310?
silly question…but my 8310 blackberry charge point does not work when i try to charge it
@nicole — see the response to @corey above
@june — try doing a hard battery pull while the device is on, pull the battery and replace after 30 seconds – should stop your Berry from hanging up. Also check your BIS settings to ensure your mail etc is being routed properly.
@Amanda — If it will not charge from either the USB or the wall adapter you need to bring it back to your retailer and have it replaced. Most likely a loose connection.
i just update my bb version, and everything work just perfect, until i try to take a picture, and i notice that it was sunny the picture taken without flash was compeltely in blank with a little bit of blue. at night with flash the picture is black, helpme please
My blackberry curve has worked fine for the first 6 months that I’ve had it. Just recently when I’ve charged it, my phone will shut off and the red light will flash. It does turn back on but it will not charge. Should I take it to the store or is there a way to fix this?
@carmen it sounds like your device has been corrupted – you will have to wipe your device Here is an article that will help you with the process: http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
Okay so I have a blackberry pearl. A particular contact on my list has been out of touch for a few days. At first it had the sound wave on their status, which I understand means their phone was shut off or they were on the phone, for a few days. Then their name became italisized and that means unreachable? For a day. And today they have the red x and are under the unavailable list. Is this person trying to ignore me? Or is there something wrong with my blackberry messenger? I’m not having trouble with any other contacts, just this one. Thanks =)
I have a blackberry 8900. For some reason I am having problems with the backlight. Everytime I get a text message or any type of message my phone doesnt light up… how do I fix that? please help
@Tiana In the device options click on Screen/Keyboard and select the Backlight Brightness option – ensure that it is set to its brightest and set to turn itself on.
Save settings and you should be good.
I would get my friend to resend his/her service books in an effort to get their BBM back online.
I have the blackberry pearl and the pearl is missing right now and I can’t access any of my text messages since I don’t have the pearl can you help me? I have 46 text messages and counting that I can’t check…. the whole middle piece is gone nothing but a gapping hole
@Nicole Here is a link to a forum post that walks you through the process to navigate your pearl without the trackball: http://tinyurl.com/5ecgf9
Gosh I need some help. Okay I have a bb curv and is there n e way possible for me to sent a password on my sms and mms messages to where I have to put the password in to read the messages? Idk how to if there it a way so could you please hit me up with an ansewer asap!!! Thanx ya peace
@DeeDee Yes you can set a password to lock your entire device and then do the following to allow outgoing calls to be made even while the phone is locked: Options -> Security Options -> General Settings -> Enable the Allow Outgoing Calls While Locked option.
Hi, my wife’s suddenly got problems with Password Keeper on her Pearl. Half hr ago it was fine then she went to access it again and it said her password to get into PK was incorrect. She kept trying and now she has one attempt left and it says her stored passwords will be wiped which will be a big problem for her. Any suggestions at all? :-(
Hello, I have a BB curve 8330. I took the phone to cellular renewal to have the usb port replaced. They did fix that, but now the phone won’t power on. It seems that the little brown thingie (don’t know the name Sorry) that was on top of the usb port is now missing. Could this be the reason why it will not power on? And what is that called? Please help and do you know anyone who can fix it. I don’t have insurance on the phone and my contract isn’t up til May.
ok so my friend gave me his 8700c blackberry because he accidentally erased the software and the only thing working is the phone and the text messaging everthing else is blocked or something, the menu is non-existent there is only a list on the screen in which most of the options do not function. What can be done about this?
All you need to do is wipe the device and reinstal the latest version of the OS. You will have to sign up for a BlackBerry data plan if you wish to use the BB messenger or the data functions.
I am not sure what “little brown thingie” you are referring to, but this definitely sounds like they broke you phone — I believe your beef is with the repair shop and you should be requesting that they cover the new damages.
I just got the blackberry curve 8300 and i have a couple of voicemails from my husband in iraq and i do not know how to listen to them. i have already set up my phone and emails and i have the voice mail password thing but nothing is working
You need to take the BlackBerry back to where you bought it (or any other retail shop for your carrier) They can walk you through the process on how to check your voicemail and ensure that it is all set up properly. Good luck!
I turned my BlackBerry 8350i Nextel off and took out my battery and my micro card and put it back in along with the battery and my screen keep saying App Error 200 Reset what do I do to fix this problem do I take it back to gat a new phone or is it something I could do to fix it at home
You are going to have to reinstall the OS on your device.
(from pinstack.com)
Re-install the BlackBerry® Device Software and applications to the BlackBerry smartphone by completing the following steps:
1. Connect the BlackBerry smartphone to the computer.
2. Open BlackBerry Desktop Manager.
3. Double-click Application Loader. The Application Loader Wizard appears. You may need to unplug and re-attach the USB cable to the BlackBerry smartphone at this point for it to be recognized by Application Loader.
4. Click Next.
5. Choose the port that the BlackBerry smartphone is connected to and click Next.
6. If prompted, type the BlackBerry smartphone password and click Next.
7. The Device Application Selection screen appears. Select the applications to be loaded onto your BlackBerry smartphone.
8. If the Device Backup screen appears, choose whether or not to automatically back up the BlackBerry smartphone. Click Next.
9. Click Next. The Completing the Application Wizard screen appears, displaying all the software that will be loaded to your BlackBerry smartphone.
10. Click the Advanced button and make sure that Erase all application data and Erase all currently installed applications are both selected. Note: If the Application Loader is not able to access all of the BlackBerry smartphone data, then both Erase all application data and Erase all currently installed applications will be grayed out.
11. Click Next, and then click Next again.
12. Click Finish. The BlackBerry Device Software is now loaded on the BlackBerry smartphone. Do not disconnect the BlackBerry smartphone until the process has completed.
I have an bb 8830 and I stop receiving email and facebookmessages, for some reason the arrows in the right corner and the sand hour sign are constanlly apearing.I can stil use the internet and the phone service I tried the battery removal but nothing if some one has a solution please let me know @joelcardona@gmail.com iwill aprreciated
@Joel We wrote a post on this a short while back – check it out:
http://www.bbgeeks.com/blackberry-issues/always-getting-the-hourglass-icon-on-your-curve-881105/
ok i purchases the blackberry curve from someone today and it was workin perfectly fine i connected it to the computer and the screen went blank and ever since the screen has been blank and the light above the screen is blikin on and off can someone please help me?
I have a blackberry curve 8350i on Nextel. I have a problem of missing a lot of calls that never ring. While sitting at my desk with my phone right in front of me, someone will call, it won’t ring. I will just get a missed call message and/or voice mail notification.
This has happened to me while in Indianapolis and in Chattanooga. Last night, several times.
I need urgent help before tomorrow the 15th of march. I delete all my appliactions by accident. Help helpe help. My boss is going to kill me!! I deleted only one folder, the next moment everuthing is gone!! Help pls!??
Hi, I have a blackberry bold, it was locked to a network so i got it unlocked so i could use it with other sim cards, when i unlocked it all my settings nd configurations wer gone, nd i cant find my blackberry chat anywhere, there is no where in the manual that says anything about this>>> nd i am quite frustrated right now, lost my contacts aswell.
I have a blackberry curve 8330 and my red led light will not blink anymore when I have any alerts. I have only had the phone for a couple weeks with minimal problems such as freezing on me. Any clue as to why the light isn’t working or how to fix it? Thank you very much.
i have the blackberry curve 8330 and my ball seemsto feel oily like rubber can i have my ball replaced
i have a blackberry rim for alltel and its prepaid and everytime i put minutes on it it eats all of mine minutes but i am not using the phone i will put 20 dollars on there and it will be goin the same night
I have a blackberry curve 8330 and I have unlimited texting and everything. I do not have MMS and I’m curious as to why not. I have Sprint.
I have a backberry curve and lately I’ve been having a problem with the internet. Either if I’m going on a internet page it takes forever to load then after a few minutes it says unable to connect to the internet, please try again later. If the problem persists please contact your service provider…Sometimes it becomes fine sometimes it doesn’t. It also affect the blackberry messenger. It doesn’t send after a few minutes or more or sometimes it takes a long time to send. Is there a way to make it like it was before? Thanks.
My blackberry froze and I’ve tried hard and soft reset along with removing the batter. Nothing has worked!!
Thanks!
Hi i have go the blackberry curve 8900, and i am having problems with the sms
I can send a message fine on my screen it says sent and all the writing is the same but apppears on the reciepts phone as some text and then boxes, this has happened to all different phones. I have been on to tmobile who do not know what it is. I have checked all the settings!
Please help !
Thanks
my blackberry storm wont turn all the way on. When i presss the power button to turn it on the screen goes black and the loadind symbol comes up then switches to a white screen with the loading symbol then goes black agian it keeps repeatin this cycle. Plz help
my blackberry bold has a white screen which only says reload software:552. this is the only thing that appears once i switch my phone on and it wont letm e access my phone!! i tried to reload the OS but it doesnt seem to have worked…not sure if i did it correctly either. please help me!!
well I just got my black berry bold 9000 and ive had it for about 2 weeks an just today i was sms’ing and i got this error and im not able to access my sms messges nor my msm messages cant send or receive. error: uncaught exeption; java.Lang.Nullpointer excetpion
hi, i dropped my blackberry storm into a puddle of water. it landed touchscreen face down so the water went into the screen. the puddle was not high enough for water to get into the battery. i looked up what to do on pc and half hr after it happened my phone was in rice for 48 hrs. ive checked my phone and everything seems to be working except the screen. i cant see anything. does thic mean i should be fine with a new lcd or is my phone ruined forever?
I have a blackberry bold 9000. Is it possible to turn off GPRS? If yes how? Please help me! My e-mail is geekayrule@hotmail.com
Where is the button to reset the blackberry curve 8830, exactly , looking under the battery cover , cant see where to use a pin at…. have you a photo of the inside showing the exact spot to reset the blackberry?
so i have a password for everytime i want to use my phone i have to use it to unlock it..
my friend was trying to get into my phone and i guess it only allows 3 trys after i have to write blackberry.
after the 3 try it went to a white screen and said ” wiping ”
i was thinking like clearing my phone or something so i take the battery out to stop it then put it back in and it does the same thing.
it was a few numbers with a reset thing. i press it and goes black then goes right to that again.
what the hell is going on ..
if anyone had the same problem tell me how yo fix it?
like its been all day me trying and i cant find the reset button in the bck. this is for a curve.
I have a bb 8120 with t-mobile and for whatever reason my phone calls drop after 3 minutes and my phone reset with the hourglass only showing on the screen. Is there anyway to fix this?
Hi everyone, I have a blackberry pearl 8100, and the problem is that when I turn it on, the screen goes white then turns off. I really need help.
looks like you are going to have to wipe out the os and start fresh with that one my friend.
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
Sounds like you are out of memory – check out this post for ways to reduce your used BlackBerry memory:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
i have a BB Storm 9320. and I want to connect it with tmobile. I was told i have to get it flashed and unlocked. is this true? Also would i be able to use pic messagin, sms messagin, internet, im, email, my fav, etc. please advise. thanks
i have a bb pearl.
i unplugged it with computer.
after that my bb its not working. its only flashing its color is blue green
My Curve will not charge. It seems like there is a problem with the connector to the charger as it doesn’t work with my car charger or my wall charger. They are selling a connector replacement for $2.99 plus shipping but you need to know how to replace it. Any ideas? It looks like it is a known problem. Will Verizon do anything about this? I think I will have to buy a charged battery so that I can back up my files.
I have the Blacberry Pearl 81001, a couple of days ago it wasnt allowing SMS texts be sent or recieved.Calls could not be madre or recieved also. Tried to send messages and the timer would go on then lead to a red “x”. Browser was not available either. Did full reset, nothing worked, upgraded didnt work also. The SIM is working perfectly fine being able to still be red in other phone. What can i do??thank You
I have a contact on my bbm that used to work fine but now he’s constantly unreachable even when the phone is not in use, I’ve tried everything, removing both batteries for a while, delete n re add the contact should I get an upgrade done
Thanks
Hey my friend gave me her old blackberry curve. But when I put my sim card in it all her stuff was still saved…ie her bbm list was still there. Why is it still saved? and if I put my new sim card into her old phone will people know it is me on her bbm or still think it is her?
@justine – get your contact to resend his service books — that sounds like a problem with his network status not yours.
@jess that information is stored in the device memory not on the SIM — you will have to wipe the device in order to get rid of her preferences and contacts etc.
@Des
Check to make sure your radio has not been turned off by accident. A quick loss of all those services might indicate that your radio has shut itself off either due to low battery or by accident.
hi, i have a blackberry storm. it had an icon on the home page to access sms before but this is suddenly gone. i havent recieved any sms since.i now get a message saying. Uncaught exception:java.lang.nullpointerexception. please help
hi. i am trying to find where my deleted text messages and emails go. is there a folder or something or are they lost forever? i accidentally deleted some things. help please! thanks!
i have the blackberry bold and it’s my first blackberry
please reply with my problem.
my blackberry pearl is not working. i think my mistake is unplugged it without safety remove hardware. and now. what can i do? please help me. the led is flashing its color blue green. please please.
hi, i have a blackberry storm. it used to have an icon on the home page to access sms but this is suddenly gone. i havent recieved any sms since.i now get a message saying. Uncaught exception:java.lang.nullpointerexception. how can i reset or start getting my text messages pls.
I have a 8707v OS 4.1.0.378_P3.2.0.9
It’s in a constant reboot cycle. I tried the soft reset (aka 3 key combo) and a hard reset (batt. pull while on) and it hasn’t helped. Any Ideas I could try?
I can’t connect it to the PC as it restarts every 15-20sec.
Argh the net is a wonderful thing, I fixed it.
I followed this tute to the letter.
http://blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe
I found it works when you start the AppLoader just when the backlight turns on and the hour glass is about to start. Apploader found Unknown device and did its thing installing the OS again. Beauty….
Good morning:
I have a bb curve. I have a blue line down the screen and I don’t know where it came from. The phone is less than a month old. Do you know what it might be or should I take it back to T-mobile and exchange it? Thank you.
Please help- My blackberry (the first model, i believe) has adopted the tendency to randomly white out. In the past i have been able to operate it after a few moments of tapping the back of the phone. Recently, however, the white screen has stubbornly decided to remain white. Please help- i can’t afford to repair this phone extensively, nor can I buy a new one.
I would suggest wiping out the phone completely and then reinstalling your carriers operating system.
Here are some links to explain the process:
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
Thank you so much. You saved my life!!
Hi,
any one can tell me or guide me for a procedure or software can increase my call log (it is very limited call log i have now ) . also sms storage … i have the BlackBerry 9000
I’m having the same problum as alexis there somthing wrong with the camera green lines and weird colurs I’m going crazy! But my video camera works fine.
Thanks.
My BlackBerry 8330 keyboard is locked and trackwheel does not open up the folders. I can hear the phone ring but cannot pick up the call nor can I make the calls. I have performed a soft reset and a hard reset but neither worked. The only time I can get the screen to show is to take the battery out and put it back in but, this only last 45 seconds then its a blackout. Please help if you have a solution to this problem.
HI :)
I’ve had my blackberry curve for about 2 months now. Its a great phone and has never given me any problems until now. My spacebar button is all of a sudden sticky and gets stuck down when i press on it. I’ve never spilled anything on my phone or touched it while i was eating. Can you possibly help me??
HI WELL I HAVE A BLACK BERRY CURVE 8900 AND IT KEEPS TELLING ME I MUST DOWNLOAD SOME SOFTWARE FOR THAT REASON THE PHONE WILL NOT WORK AT ALL THE SCREEN IS COMPLELY BLANK AND NO MESSEGES OR CALLS CAN COME IN SO COULD U PLEASE HELP ME OUT IN MY PROBLEM! THANK U FOR UR TIME
sounds like you may need to reload the OS for your BlackBerry.
Check this post out for instructions:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
@pauline Read this article to find out how to take apart your Curve and give it a little clean:
http://www.bbgeeks.com/quick-tips/how-to-clean-your-blackberry-trackball-88916/
I am having the issue where my phone is wiping itself such as the call log, sms, and bbm. I have 19303899 bytes free. I work for Nextel BB tech support and I am almost to the point of contacting RIM on this issue this is my 2 BB. My first one liked to hard reset itself all the time and this one just freezes non stop I have hardly anything in this phone compaired to the last and my other BB never did this. Please let me know what to do I’ve done Master Radio Reset, Register Now, Hard Reset, checked the frequency, and everything possible the last thing I haven’t done is found the LMM (low memory manager) and put a block on it. I have the sprint 8330 and it has done this now 3 times today. Please let me know what i can do
Hey I have BB Curve, when I’m at the home screen I would normally be able to call whoever i want by typing in their name. Now whenever I try that it comes up with the names that show up on the last digit I hit. So if hit 5/D and then try to type Mom it only searches the D’s please help much appreciated.
my phone goes to scrubbing (wipe) every time I turn it on because someone tried to guess my password too many times. Unfortunately, I have never backed up my data. Is there a way to connect my phone to the computer and get my info without turning it on??? Can I stop the scrubbing process? How can I save my data now??? please help me!
I have a blackberry pearl and it worked great but now for some reason the microphone no longer works when someone calls i can hear them talking but they cant hear me. Ive checked to make sure the mute isnt on and everything ive tried wiping it to but it still doesnt work. It also hasnt gotten wet or anything like that. Thanks for any help.
My BB went for a dip in the ocean this past weekend, I pulled it out within seconds of it landing on the water/sand, took out the battery and SIM card and only turned it on twice since the mishap occurred. When I did turn it on, the screen lit up and the hourglass came on, eternally flipping itself over and over. I’ve turned it off, taken out the battery and SIM card once again. Its been 2 days. What are the chances of my BB working again?
I got the blackberry storm 3 months ago and i have gotten a number of unknown calls and never was able to pick them up. sometimes its ppl i know so i would like to be able to pick them up. any suggestions???
Hi there,
I am pretty desperate and I hope I am able to get some help here.
I got my BB Pearl about 1 month ago.
whenever I turn it on, i get a white screen and that’s it. sometimes it decides to be nice and everything is ok for about 5 minutes and then it goes back to pouting-mode. wtf is wrong with it?
how am I able to fix it?
just for the record:
>I bought it on ebay, so warranty is nothing I could fall back on.
>software updated
Hi,
My bb bold will not turn on!! I woke up this morning and it was off. I thought maybe the battery died during the night but ive been charging it for 3hours now and it still won’t come on. I’ve tried removing the battery and putting it back in but it still won’t come on. Help pls!!
I have an 8700g. The screen has gone completely white and there seems to be an inner screen crack? I do not know how this happened but now my phone is shot. The alarm continues to go off every morning which leads me to believe the device works and just the screen is broken. Is it possible to get screens replaced?
@Michelle yes it is possible to get the screen replaced, do a search for “BlackBerry Repair” plus your area to find some contacts.
You may be better off getting anew device though as they have gotten much better since the 8700.
@tata If you remove the battery and plug the device into your PC using the USB cable does the LED light turn on? If it does then that means your device is functional but you have a dead battery (not unheard of with Bold batteries).
You may have to do a full OS reload to get it back up and running.
@Marcus I would look at how much free memory you have – when the Pearl memory gets very low you will have issues.
Check for installed applications running in the background and any files you can delete to free up some of that memory.
My bbcurve is letting me receive calls, then after I’m on the phone for a minute or two, a buzzing interference comes across the line and my phone cuts out. Everything else working fine. This has been going on for a week. Any ideas?
@Maureen try fixing this with a battery pull. If that does not work you may need to bring it in to have it replaced. I have heard of others with the same issue but a definite source for the problem was never revealed.
ye my signal is always sayin its off and i turn it on and in like 1 minute it goes off again! it said before that i had to turn the radio on i have a blackberry perl 8130 so wut is the radio and how do i turn it on?
and i tryed puling my battery out and every thing
@garrett Your BlackBerry radio is the component that actually sends out the signal for your phone. In order to turn it on you must go to Select “Manage Connections” icon, and select “Mobile Network” and make sure it is checked on.
The Pearl has a little icon that looks like an antenna – when you click on it you can “turn Wireless on”.
Please help. Since I got my blackberry pearl 8120 a week ago, every time I turn the phone off using the red key and turn it back on again, the SMS symbol comes on the screen. When I go to read the messages, the last few say [receiving text] then only displays a few lines of the text message. When I go back into it a while later it is still the same. Why does it do this and can anything be done to stop it. It’s getting really annoying as I’m having to try and remember what everyone has sent to me. Thanks in advance.
I have the blackberry 8100 and as of lately this problem has occured practically over night. So my phone died so bad one night that it wouldnt turn on at all and the key pad buttons looked as is they were having a seizure. I left it at home and thought I had it plugged in all the way to charge but it wasnt and when I managed to get it on and charging but absolutely none of the keys worked, but I recieved everything promptly. I left the battery out for several hours and ever key started to work again except the QW ! button and the trackball. I took the track ball off and fiddled with the pad by pressing it and its like it rewired itself to the QW ! key and now that key does not work either. The trackball does not scroll. There is no water damage and this literally just happened. At one point when I had it plugged in it would just repeatedly press the QW ! button on its own. Help please!!
@kasey While the Pearl is powered on you should pull the battery out and leave it out for 30 seconds. Replace the battery and your keys and trackball should be back to normal. Any time your Pearl glitches out like that just pull the battery.
@gemma bb1 You shoudl also try a battery pull while the device is powered on – replace after 30 seconds.
i jus did a whip handheld and i can’t recieve any incoming calls. Only outgoing is working. when someone calls me after the first ring it goes to voicemail. how can i colve this problm. help me please
I accidentally dropped my Black Berry and everything is fine but it doesn’t have any reception anymore. is this fixable?
I have been playing brick breaker for a while now but since yesterday I am having this problem. My screen got frozen and I rebooted, however now that I try to play, the ball sticks to the walls or the paddle and the game is not as fluid as it used to be. What can I do to fix that?
When i get a missed call on my black berry pearl (Alltel) it shows the caller as “unknown”, how can i get it to show as the phone number? my dad has the same phone and his shows at the the number, it doesnt matter who calls me, it can be somebody in my contacts and it still shows as unknown as I have ignored a call before. Please help!!
i got the blackberry bold two weeks ago. i did a handeld memory cleaning then my phone went blank with a message saying JVM Error 102. when i connect my device to my computer to download my desktop software, it askes for a password which i never set on the device. what should i do?
Hi
My boss is a consultant at the hospital. I recently transferred all his data from his palm desktop to his blackberrey but any past theatre appointments did not go over only ones for that day and in the future. He needs to get the past appointments over too is there a way to do this??
I love my blackberry! but today out of the blue won’t let me use the camera, says to close the other applications and try again, there are no other applications open so I have no idea! its the att s8310.
Thanks a lot!
When all else fails: For those getting App 200 Error RESET go to this website for a way of wiping it completely and starting from scratch. It was the only way that worked for me.
http://supportforums.blackberry.com/rim/board/message?board.id=Bold&view=by_date_ascending&message.id=17142#M17142
Good Luck (yes, it will wipe everything except your microSD card, but it does work)
@Mabel Sometimes this will happen – the solution is to pull the battery while the device is on and replace it after 30 seconds or so.
Your Camera will be back up and running.
I have a BB 8330m and every once in a while, my BBM conversations erase and end the conversations. I have very few media files- so I don’t believe it is due to a lack of space. This same situation is happening with a friend who has the same phone. Any idea why the convo’s are erasing?
I have the blackberry curve 8900 and whenever I receive a text message or email, my screen doesn’t automatically light up. Is this just a quikry feature of the 8900 (I heard the pearl’s screen didn’t light up either when text messages were received)? I’ve already been to screen/keyboard settings and that didn’t fix it. THANKS!!!
My Pearl 8120 restart by it self dozen of times… any one had the same bug and knows how fixe it??? thanx a lot for any support!
Hey, I have a small problem with my Storm 9530. It seems like the phone thinks that I have a headset attached to it even though it has been removed. I can tell because the phone will not ring, play music, or even play call audio through any of the speakers but you can hear it all just fine when you have a headset plugged in or you actually pull up the menu and hit the activate handset or speaker option. I have tried to do a few battery pulls with and without a headset attached to the audio port. Also I have tried to push headphones in and pull them out in different ways when it was in the middle of a call or playing music and nothing has worked. I even reinstalled the OS, and still I have the same problem. I never experienced this problem before and never even plug in an audio jack unless I am playing my mp3s on my home speakers. At this point what would you recommend doing? I would really appreciate any advice. Thank you.
i just got the blackberry 9000 and i was told that my voicemail box wasn’t setup. So i looked online to see how to set it up and they said to put my number in the voicemail options thing, but now everytime i miss a call people can’t leave a message still and it is just a busy signal, and everytime i try to call it i get a busy signal too.
Take the phone into your nearest retail location or call into your provider from a phone other than the one you want to hook voicemail up on.
Voicemail setup needs to be done on the carriers end.
@Victor Try calling yourself and leaving a voicemail – then check that voicemail and delete it.
Also activate the speakerphone and then deactivate it.
Your speaker should be back to normal after that. If not then I suggest having it checked out by the RIM techs.
That sounds like a lack of memory in your Curve. Take a look at your apps, themes etc and see if there is anything you can get rid of to clear space.
Read this for some ideas:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
what about the case that you bb is connected to a wifi network but you cant use your black berry to browse and to chat on bb messenger aswell….. please someone help me.
i think my problem is kinda rare..when i make calls or recieve calls..i hear a clicking noise in the background and i cant hear them…nor can i hear my mp3s..any solutions?
sorry i forgot to tell u what my model is, its 8320 curve. and when i recieve or make calls they cant hear me either
i was running home with my blackberry in the rain and it got wet and half the screen froze up. later the full screen turned white and cracked. i blow dried it, but nothing helped. what should i do?
hi there, i’m lisa frm Singapore. Need some help/advices regarding my bf’s blackberry 8800. apparently his whole keyboard including the lock button is unable to work plus whenever he slots in the battery back, his phone would just switch ‘ON’ on its own but unable to switch off due to the impaired keyboard.My bf claims that it might be due to moisture. he haf already tried ways such as Switching it on & off but everything is in vain. Would kindly appreciate if u could help in solving this cos the phone is only 2-3 months old & SG has no main outlet for Blackberry. thanks.
@andrea @brittany @lisa Unfortunately if you do not dry out the device completely there is a good chance residual moisture could be damaging your phone every time you power it on.
Once that happens you are out of luck. Your warranty is voided and the dealers will not replace the device.
I wish I had better news for you all.
Lisa, your boyfriend should have placed his device in a bucket of rice for 48 hours immediately after getting it wet. Being too eager and turning it on does more harm than good unfortunately =(
Why can’t I see a YOUTUBE video on my bb curve 8350i smartphone. Also, are these phones able to download a flash player.
Sorry, was too quick to enter submit. I also wanted to know how I am able to add Microsoft Office Outlook 2007 to my bb curve 8350i smartphone.
I have a blackberry 8700G and my battery went dead a few days ago and when I recharged it my address book was missing. However if I type in a number and go to call it their information shows up…I have attempted to copy my sim phone book multiple times and it shows up, but when I go back into my address book nothing is there. How do I fix this problem?
I had recently bought a Blackberry Curve 8310, and I have two questions, first, how can I take off the lock phone setting. and, my phone will not play videos, and it says something about a TCP code, but I dont know what the code is.
@Ashley
Your phone lock settings are under menu > options > password (you can disable it there)
Your carrier tcp settings can be entered here:
menu > options >advanced options > tcp
check this link for your specific carrier settings to enter:
http://www.blackberryfaq.com/index.php/Carrier_specific_APN/TCP_settings
Try pulling the battery out while the device is still powered on – replace after 30 seconds. your info should be back to normal.
You install Outlook on your computer not on the BlackBerry itself. Once it is installed you can sync it with your Desktop Manager.
When I try to disable my password there are only three options: change password, whipe handhelp, & verify security software…
my blackberry 8900 does not want to send mms. i have tmobile and i called them up and they confirmed my imem number but it still didnt work. any ideas of the problem behind this? thanks
You should have MMS on your phone – check to see what version of the BlackBerry OS you are running.
If it is lower than 4.5 you will need to upgrade.
Check os by menu > options > about
you will see a number like 4.2. x x x.x xx buildxxxx
this should be 4.5 – if it is not then upgrade and you will get MMS
@ashley is your BlackBerry controlled by your work? It sounds like there is an IT policy on the phone that would prevent the password from being removed.
Maybe this link will help:
http://support.gsmliberty.net/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=21
my blackberry 8700c turns on as soon as i put battery in showing only the hourglass and turns off seconds later and does it again and again. what can i cuz i feeling blue. haha. let me know guys. thanks
i went to the blackberry website to update my blackberry. and when jmy blackberry goto connected it turned off and wont turn back on it only blinks red. do u think it can be a virus or something?
i read one of your post that had the similar problems… it still blinks red with it hooked up to my computer with the battery taken out. but while it was getting updated do u think there can be a virus? is that even possible?
and is buying a new battery will be a solution?
sounds like the os upgrade was compromised in some way.
readthis post and follow the links for some suggested recovery techniques:
http://www.bbgeeks.com/blackberry-issues/how-i-nearly-killed-my-blackberry-upgrading-to-os-45-881214/
is there anyway to review or go threw deleted text messages on my blackberry 8330?
please email me at mjones828@hotmail.com anyone with any suggestions. i have heard that there is a way buy going threw the phone and punching in a certain code of some sort
@Michael Jones If you have done a recent back up of your device you should be able to revert to that get any messages that were saved during that back up. If you have not recently backed up your device (including the sms in question) you are out of luck. Sorry
I bought a new Blackberry 8310 but on the second day it turned off suddenly and give a flashing red light on the upper right corner,few hours later it turned on then after around an hour it turned off again ????
Cooper, you’re awesome!!! ive another problem with my bb!! its been freezing a lot lately and just have to take off the battery but takes forever to be back on… also started freezing a lot! so Im gonna read the previous answers n see if u have already answered this! hugs, have a good week!
sounds like you may need to free up some memory on your device — check out this post for ideas
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
every time i press the key for letter A what comes up is ” uo “, when a press the END CAll button, the letters ” jk ” come up ( so i can not end call, i have to remove battery) and the green button shows ” nm ” how can i fix it? i cannot wipe it cause the password is ” blackberry” and right now there is no A as when i press the A key it shows the letters ” uo ” on the screen. phone is a BOLD, unlocked. Thank you
Curve 8330……
none of my buttons work argh! not even my mouse ball… the phone is on and i can recive calls/txts/bbm but cant answer or look at anything..
ive tried taking out the battery, CRL+ALT+DEL, and reset button, Nada.
try doing a battery pull – that should fix the glitch
You can wipe your device by connecting it to the desktop manager and typing blackberry in there
Hello there!
I have 2 different blackberry’s with different problems.
1- my microphone doesn’t work. I just bought the phone from Ebay(never making THAT mistake again) and whenever I place/recieve a call I can hear the other person but they can’t hear anything from my side. Is there anything I can do to fix this?
2-The BB that I’m currently using doesn’t recognize the memory card when it’s in the phone. I can’t retrieve any of my ring tones or photos. Additionally, this phone doesn’t allow me to send or recieve MMS messages even though I have the unlimited blackberry plan.
Does anyone know anything that can help me with either of these problems?
Hello!
the outgoing arrow keeps freezing on my bb curve 8320. Even when i an bit doing anything at all. I am signed on yahoo msgr and windows live and whenever I send an IM to myself, I just dont recieve it. I will recieve it when I pull the battery out or restart my phone. But it keeps happening most of the time. I am worried to not get the most important IMs and emails.
I have tried battery pull, restart, installing a new OS (a few times) w/ wipe.. what else can i do to fix it..
your help is much appreciated.
Even when I AM NOT*
Dear Sir
I have a Blackberry Curve 8310. Incoming calls shows numbers sometimes names. How do I program to show names only for incoming calls?
My mom just gave me her bb Curve 8330 and it’s pretty much brand new, she had it replaced last month with a new on. But my microSD card had music and pictures on it and worked just fine, but when I connected it last night to my laptop to another song, I got the media card error. It keeps saying that it can’t be read. I formatted the card before using it, so I don’t see the problem. I backed up all my stuff in temp files on my computer and even when I use the Media Sync to sync my iTunes playlist, it says that it synced and I can plainly see the files in the Media Sync folder on the removable drive folder. I’ve formatted the media card over and over and it works fine saving pictures and video until I hook it up to my laptop. Help?
my blackberry keeps clicking the middle button by itself?? the ball thing and sometimes it does not want to click when i try clicking it.
whenever i get a text or call it just ends it by itself since i cannot do anything about it please help . mail me at gosk4te38@aol.com
I have the new BB Tour 9630, and have had it for a little under a week. A day ago I noticed a white line at the bottom of my screen that flashes like lightening. This is a bit annoying considering my background is black. When I open applications or go onto the internet, the line still appears although black on a white background. Is there any way that I can get rid of this?
Please let me know.
Thanks,
Shauna
Definitely bring this handset back and get a replacement. That line you are seeing is a hardware glitch and a few people are getting it. Check the new phone before you leave the store as it looks like it may be a semi common problem.
Ok I have a SERIOUS problem. I have had my blackberry since Jan and I dropped it recently, now it won’t connect to the mobile network…. I can turn it on an off, and it turns the “radio” on for about a min or thirty seconds an then it automatically turns the radio off but the phone stays on… I can’t receive calls, txts, nothing!! I’m freaking out PLEASE help. I have done battery pulls, my phone is 100% FULLY charged, but it keeps disconnecting itself from the mobile network that I’m connected to…… Is there a way for me to fix this problem????
my friend accidentally deleted me from his contacts yesterday…i couldn’t re-add him (the request did not go through to his phone), but he readded me and it went through to me.
Now, if he sends me a bbm then i get it and he can see that i’ve read it. if i send him one, it says its delivered but he doesnt get it!!
I did a hard reset (wiped my whole phone)and i could re-add all my other contacts….but not him because the request doesn’t go through to his phone!!
its really crucial that i am able to bbm him……
help would be really apprectiated
Oh, by the way, I have a curve 8320 and he has a bold
the problems i have with my BB curve is….text messages and the phone not ringing. all of a sudden i will get tons of text messages from hours previous and tons of voice mails when my phone didn’t even ring. very frustrating.
Try pulling your battery out and replacing it after 30 seconds or so. It sounds like you either have limited memory on your device or you are experiencing network issues.
That sounds like you may have damaged the internal components when you dropped it. It could also be caused by an application running in the background – did you install anything right around the time this problem started happening?
hi there,
i bought a bb curve 8900 few month ago in UK, now im in malaysia. the problem is my bb scroll ball not functioning anymore..i did download facebook before that and the hell break loose!! my trackball start moving itself,and when i delete the facebook application the trackball not functioning anymore.try everything (open the battery,take off the sim card and media card) still the same..please help me out..
I have a curve I think 8330 original unit about a year old… I am trying to reply to craigslist posts for ads and it shoots up a reply box ( captuia ) and seems my BB cannot relate to this softwear… Any fix to be able to use it with Captuia ?? I am suppose to see a box with words to copy but box is always empty. ????? Help please
Hey Bob – if you update your os to 4.5 (.131 or higher if possible) and get Opera Mini you will be able to see those captcha boxes. There is no support for earlier BlackBerry os.
I’ve had the curve 8330 by Sprint for about 3 weeks now. The first week it worked fine, but now about 80% of the time, it’s delayed when I send messages. I’ll be typing to someone, click the trackball to hit send, and then it just freezes like that for a good 15 seconds and then sends the message. It’s so frustrating! There isn’t an hour glass either. I’ve pulled out the battery while the phone was still on, and I did the control + caps + delete thing and that didn’t help either. Help!
Hello,i have blackberry 9000 bold and i have problem.Suddenly has stopped and now i can’t open it it’s only red led that twinkles 4 times ..stop..and again 4 twinkles.It’s imposible to connect the phone to pc.I want to recover the adress book with the entire phone numbers.Thank’s
Try removing the battery and the plugging it in via usb cable to your pc. Sometimes Desktop Manager will recognize it that way.
If you still have no luck you may have to wipe the device and start fresh. it is always advisable to perform regular backups in case your phone glitches out.
So I woke up this morning and my blackberry is completely unfunctionable. I have to press the shift button in order to select and there is no way of going back, I have to just keep pressing the cancel/end call button. Also when I press the ball to select something it acts as though Im pressing the star button and tries to dial. The menu button dials wewewewwe. Do you have any idea what the problem is?
@Chloe – try pulling the battery out of your phone while it is still powered on. Replace it after 30 seconds. when the phone reboots everything should be back to normal.
Sometimes the phones glitch out like that =(
im having trouble with my blackberry chat contacts, they all apear unreachable,.. what can i do?
helppp
Hi, im having a problem.
i have a blackberry curve 8900 and somebody went on my phone. i have a password, were u have 10 attempts. they must of got it wrong.
howeve, this restarted my phone and lost my contacts and pins, and other applications.
can u please tell me what to do to get this back. the contacts was saved on my phone not sim.
please help. x
i just bought my blackberry curve 8300 and updated it to the os 4.5 device software and every time i put in my media card it freezes after a while what do i do?
Try reformatting your media card – sometimes this can affect your BlackBerry in negative ways
my blackberry curve is displaying the little envelope and saying that i have a new email. when i scroll over my yahoo mail icon it says (1) but i dont have any new mail in there or any other folder. i also dont have any unread saved messages. how do i fix this?
@Bev Do a battery pull – pull the battery while the device is powered on and replace after 30 seconds — if that does not work, try and swap your theme to a new one and then back again. This is a common issue.
Guys hope you can help… I bought a sprint Blackberry Tour *unlocked* about a week ago because a travel alot to Mexico and roaming rates are just crazy!
Anyhow… When I arrived to Mexico I changed the chip to use the mexican carrier network and it worked fine for arround 30 minutes but afterwards, while I was charging it through my computer with Blackberry desktop manager it suddenly changed to 1xev.. now I can’t get it to go back to the mexican network.. everytime I reset the phone it appears on the screen a message I’ve never seen before “veryfing security sofware” or something like that.. Did it locked itself?? I REAALLY NEED TO FIX THIS! ANYONE GOT ANY IDEA??
I got a new bold, syncronized it with my desktop and now my command prompt for edit my info in bb messenger is not working
My blackberry also came in contact with water. I dried it right away and it seemed totally fine. Everything worked except the light that flashes when you have a message is now permanantly on and will not turn off or flash at all. What do I do?
I have had my blackberry pearl for a few months and ever since i taken in outta the box it eraced all my missed notifications (missed calls, text messages, facebook etc) everyone i talk to about the pearl has the same problem. I have taken the battery out every morning as a part of my routine. now it doesnt work at all!
That is a memory issue. Different apps you run, themes and media stored on your device will cause memory leakage over time.
Because the Pearl has a small amount of memory to begin with it will start to erase things like call logs and sms etc. in order to free enough memory to run as effectively as possible.
Read this post for ideas on how to reduce your memory usage and get your Pearl working better:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
for the 8330 Blackberry curve go to options/advanced options/applications/then left click on dots/ the edit permissions/ then allow in everyone and it will fix but you have to do it with each app that is giving you the Uncaught exception Java.lang. error so it will fix each one that you get the error from
http://www.berryreview.com/2008/07/18/softreset-os-45-fix/
I have a Sprint BlackBerry Curve and it keeps deleting my BBM conversations automatically. Also recently I have been unable to open my facebook messages. It shows up if I click, it prompts me to go to the website. And lastly I can’t receive emails to my blackberry email address.
hi, my problem is with recieveing sms , i have a8820 and i moved from the us and now everytime i recieve an sms the international area code is showing, i already set the smart dialing options and already had the security option showing not to include adress book , is there any other advice
Hi,MY button that has the letter “w” on it and the # 1 on it will not work at all ,thank you for your help,CD
Hi, I have the blackberry 8900 and when i press the end key it sends me to the call log, anyway i can change that? thank you!
I am not sure why that is happening — I will keep looking for an answer as to how to change that – perhaps it is in your call log settings.
HI. my blackberry curve 8330 had a little bit of a spill like not even alot on the front part of the phone mainly the keypad.. wat i spilled was seabreeze which is basically a cleaning alcohol for ur face. I have been letting it dry n turning it on for bout 4 days.
the blackberry comes on normally its just that i cant press anything.only once did it work cause my friend called n somehow i could talk n do everything but n about 3 minutes my keypad stopped workinb but every now n then the ball works. please help cause this is the only phone i have.
i mean every now n then the ball will move but i still can not click on anything
It sounds like there may have been some physical damage to the phone. try pulling the battery out while the phone is powered on and then replacing it after 30 seconds.
In the event that it is just glitching out this may help resolve the issue. Unfortunately if it is hardware damage you will soon be shopping for a new device =(
i have a blackberry 8707v with a password protection and i have forgotten my password, is there a way to reset the password. please help, many thanks.
Unfortunately the only option is to wipe the device. If you enter the wrong password too many times it will wipe itself.
I have recently got a BB Curve 8900 and i am having trouble with the number display for incoming calls – it recieves mobiles fine – displaying contact name and number, but when calling from my home phone the number is unrecognised even though its stored on the phone?
many thanks.
I have lost my original black berry 8330 :(
Ordered a replacement refurbished from online and when I used the restore in the desktop manager it didn’t include my address book should i wipe the new to me curve and try restoring my information on to it again? and will i have to take it back to Bell to be reprogrammed for service?
i have a bb curve 8330. i dont think that my problem is normal, and i dont know if im going to be able to explain it to you very well. out of no where it gets in the stand by mode and freezes on the black screen. i tried to take the batterie out and when it turns on it keeps writing by itself and it goes back to stand by mode.but the thing is i still get msgs and phone calls. but its like the keypad doesnt work at all. whenever someone calls me i see them calling but it wont allow me to answer. any suggestionssssss?
I would back up all of your data and reload your OS – it sounds like you have a corrupted file somewhere in there. you may also want to check your memory card before reloading the os (if you have one) – a poorly formatted memory card can cause your system to become unstable.
You can try wiping and restoring it again but if your address book was not part of the initial backup I do believe you are out of luck =(
Hi i’ve got a blackberry 9000 bold. it wont switch on. it charges and battery works fine but the screen will only light up saying JUM ERROR 102 and says reset underneath. I cant do anything with it. Do you know what to do?
My blackberry is messing up my text messaging
Please help! Somehow I have activated the privacy feature on my blackberry tour and I cannot turn it off. What it does is only allow me to hear only through a headset and i cannot get read of it. It shows a headset icon when dialing or answering a call and i cannot remove it even when i hit the speakerphone.
This happens once in a while on some models. The problem is that the speaker is getting confused. You can try a couple things to fix this issue:
1. Stick a set of headphones in the headphone jack for 3-5 seconds, then go back to the HOME SCREEN and unplug the headphones
2. Play music or ringtone in media then switch to speaker
Good luck.
Cooper,
Thanks for your time. I just purchased a BB Curve and when I’m dialing out, It makes a small click noise before it begins dialing. Any idea what this is? I’ve done research but can’t find much information. My wife thinks it’s a sound indicating a connection is being established with the person i’m calling. Anyone else have this problem?
I have a BB 8310 it was working good but I install BBworld and it do good, then BBmessenger and now it does not turn on can anybody help me.
Thanks in advence
i cant seem to turn my blackberry on, keep holding down the on button but just keeps flashing with red light up in the corner of th phone wondered if you could help??
I have a BB 8520, and after i tried to register my phone to use Word on the Go, now i cannot find Word, Excel or Powerpoint anywhere on my phone, even though they still seem to be there on the advanced options page.
blackberry keyboard is stuck on upper case
Hi I have had my black berry since July. I let the battery die and now when I try to charge it a a picture of the battery appears on my screen by it doesn’t charge.
@stacy Have you tried plugging it into both the usb ports on your pc and the wall charger? I find that sometimes the usb port is not capable of generating enough juice to power a completely dead battery and leaving it hooked up to the wall charger over night seems to help jump start it.
@dennis gag perform a battery pul while the device is powered on – replace the battery after 30 seconds and your keyboard should be back to normal
Also try the Shift key.
@panos Connect to Desktop Manager and update your apps (may have to delete them first – reboot then add again). Sometimes those icons go missing for unknown reasons.
Also if you are using a custom theme you may want to try switching back to the default to see if they appear.
@rach Does the Desktop Manager recognize the BlackBerry when plugged in? If so then perform a backup of your data and reinstall the os.
You can read here for instructions on how to revive a nuked BlackBerry: http://bit.ly/kGe4k
i can send email on my bb but cannot recieve? what do i need to do
@Drew I suggest resending your service books through your BIS account page and re registering your HRT – hopefully that sorts out the issue for you.
Read this for instructions: http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
I have dropped my 8707v…it now lights up but blank. I have memos, addresses & other info that I assume is not on the sim as I placed that into a spare BB and it shows zero contact etc. Is there any way of retrieving this info from the device itself, if in fact it was stored there & not on the sim.
I just got a blackberry pearl 8110 from a friend and the speakerphone works fine but I can’t hear the caller speaking when it’s not on speakerphone.it sounds like a whisper and I don’t want to have personal conversations on speakerphone. Please help me. Tell me what to do.
please help! I have had my bb 8120 for a month now and everything was working well until about a week and a half ago where every time I try to connect to the internet browser the error message a problem occurred while trying to render the page appears, any idea what to do?
I drop my blackberry and the screen is black. Please advise how can I get it fix. the blue is blinking. I can recd call but cant not see them.
My Verizon Tour has an issue when I press some keys on my keypad, it registers twice, But not the same number or letter. Did reset and having same issue.. Help
Hey Cooper ! I have 8700v and 8900 curve, at times while receiving call, the name of the caller is not displayed even if it is saved in the phonebook. This is intermittent, for same person i may see the name as well at times. Problem is in approx 60% of the incoming calls. If i receive or miss the call, the name shows in the call log even if it was not shown while the phone was ringing. Happened with both the phones, mostly with 8700V ! What could it be?
Hello, I just got my tour less than a month ago. everything seemed to be going great until last week when my camera will just pop onto my screen and start taking pictures. Even when I click out of it and try to do something else it will pop up, making it impossible to call, text etc. It seems to be doing this a ton in one day than maybe not at all the next, so its completely random. Is there anything i should do? Or do you think I should take it in?
Thanks so much for your time!
@Jack D I suspect this is an issue with Content Protection on your address book – try this:
Options>Security Options>General Settings, make sure under Content Protection, “include Address Book” should be set to “No”
@Rodrigo
The only thing I can suggest is trying to wipe the device completely. Reinstall the operating system and see if the problem persists.
If the issue remains you will need to get a new device. A battery pull usually clears up software glitches like that so it may indicate a hardware problem.
@brenda It sounds like you have knocked something loose inside your berry. Looks like you will have to bring it in to a tech (local store) to see if they can diagnose it a bit further. If calls etc work I suspect that a connection with the screen is broken.
@Allison F
Have you installed any kind of applications recently (just before the camera started glitching out)?
It sounds like a software issue. I suggest trying a battery pull to see if that prevents it from happening again. pull the battery while the device is on and replace after 30 seconds.
If that does not work I would suggest completely wiping your device and reinstalling the operating system from scratch. It could be cause by a corrupted install.
i have a blackberry 8310 and every few days it will completely delete every text msg in the inbox. if i send a txt msg it will save it for a few minutes and delete it. then if i get an incoming text msg the hourglass comes up and automatically deletes the msg. what can i do??
thanks
also…when i click on the no messages it says “no message services configured. you will only be able to save draft”
@heather
This sounds like you have low memory and the BlackBerry is trying to clean up space so it can runn properly. Take a look at this post for ideas on how to free up some internal memory:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
Also you may have to resend your service books to get your messages service back:
http://www.bbgeeks.com/quick-tips/where-do-you-log-into-your-bis-account-881804/
what should i do if i get Reload software :552 on my bb curve 8900
TQ
I have a Blackberry 8330 and just this morning it started playing an alert sound (that i haven’t assigned to messages or emails) about one time per minute and also during calls and the caller and i cannot hear each other. It has been doing this all day and I cannot find any answers as to why or how to make it stop. I tried removing the battery, but it hasn’t helped. I have service through Sprint and am trying to avoid having to go there to have this issue resolved. Any advice?
Hi,
I was out last night and a bit of rum n coke spilt onto the phone. It was working fine but had a few spots inside the screen. When i woke up this morning the screen was white but everything is working. Any idea if i will get my screen back or will i have to buy a new screen or bold.
Hello Cooper, pretty nice an useful website.
I have Pearl 8120 and at least it resets by itself 2-3 times a day. What could the problem be?
And also, is there a way to expand the internal memory?
Thanks, hope you can help me!
I have the Curve 8330 and this is the 4th phone that’s had to be replaced. The current issue is the keyboard/trackball are both inoperable and the screen says ‘run setup wizard.’ I haven’t dropped it or gotten it wet and it’s a brand new (not refurbished) replacement from Sprint that is only 8 days old. When I took it to Sprint yesterday, I was told that it’s been water damaged and was shown the telltale red indicator marks by the Sprint tech. I insisted the phone hasn’t been near water or moisture of any kind but they refuse to replace it…even though I have insurance. Grrr! I hate Sprint! Any advice?
Update! Screw those bleepity bleeps at Sprint…I fixed it myself. Thanks to lots of info I read online and a helpful youtube video on how to disassemble the Curve, it wasn’t so bad. I took it apart, peeled up that white papery sticker thing that covers the keypad area and cleaned it with 91% isopropyl alcohol and a swab that came with a lens cleaning kit. Found a reassembly video(thank goodness)and crossed my fingers. Voila! It worked!! I actually danced around the house excited NOT to be at the mercy of Sprint, for once.
I got a BlackBerry Bold about 2 weeks ago, it has the email icon up by the time on my homepage, but when I go to check my email, there is nothing unread!! I deleted all the messages and still there is an unread email! I checked facebook and I had no emails, no new SMS’s.. Whats going on??
My bb tour keeps saying I have too many apps running yet I closed them all.
I HAVE A HUGE PROBLEM!!! My screen is off and it will only come back on(for about 5 seconds) if I plug it in a charger. My trackball won’t work and NONE of my buttons work!!! I have over 400 messages and i can’t get on my phone.
8703E …can’t recived over half of my calls….goes right to voice mail.. and Bell told me to update, but its not getting any where
was told i needed version 4.2.1.11.0
My Blackberry Curve 8520 is telling me to enter “blackberry” to continue, the problem is that when I do it does not work. I have attempted this several times and now it is telling me that this is my last attempt and that if it is incorrect all my data will be lost. This all started when I attempted to backup/restore because I was getting a black screen when trying to expand my pictures.
I was told to update two of my apps which I did but after I updated them, one of them wouldn’t let me go onto it saying there was an error so I uninstalled it and it didn’t tell me to reboot so I turned it off and took out the battery and when I went to turn it back on and all it has been doing for the past 3 hours is flash red at me and not turn it back on, even when on charge.
:(
Please help me!!
I have a blackberry pearl 8100. Before I take pics, the screen is fine, and the colors are all normal on the image. After a take the picture however, and while it is saving the image, green lines/zigzags/snow (whatever you want to call it, it’s just green!)show over the image. Any ideas? Nothing else is wrong with the phone.
I JUST GOT THE NEW BOLD 9700 FROM TMOBILE. IT WAS WORKING FINE UNTIL THE BROWSER FROZE TODAY. WHEN IT STARTED WORKING AGAIN, I CAN’T CLICK ON A LINK WITH THE CURSOR. I CAN PUT IT OVER THE LINK AND CLICK ENTER ON THE KEYPAD TO GO TO THAT LINK BUT I CAN’T CLICK IT. :( DID I ACCIDENTALLY CHANGE SOMETHING IN THE SETTINGS OR IS THIS A DEFECT?
This sounds like a minor glitch: Try removing the battery while the device is still on and replacing it after 30 seconds. This will force the BlackBerry to cycle itself and hopefully resolve that glitch.
@Tiara
Go to camera -> Options then play around with -
1. Default Flash Settings:
2. White Balance:
3. Picture Size:
4. Picture Quality:
5. Color Effect:
Hate to say it but it looks like you are going to have to reload your Operating System =(
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
I just purchased the bbcurve 8900 and was wondering how to enable java script if that is even possible to allow me to view certain webpages. Thanks!
The red led is blinking appear and and the screen is not working also the telephone is not working. Help!
I have Reload software 552 message on blackberry 8900…I have tried reloading software but did not work…not sure what else I can do…please HEEEELLLLPPPP : (
Helppp!!!
i have a BB Pearl year and a half old. about 3 months ago whenever i moved the ball around the screen went into negative mode, than lines, than white. and i cannot get anywhere with it. i pull the battary and put it back in and it won’t work. i had the LED screen replaced and it didn’t work at all. the phone works, calls come in and the alarm goes off but just a screen of white. it has been disconnected for months now and i am having BB withdrawl problems!!! i have so much saved on the phone i cannot lose. pleaseeeeee help me!!!
I just got a blackberry curve 8330 and i had it for about two weeks and one day all of a sudden the whole screen turned white and all there was on the screen was i thing where it said reset and i would press reset and it would reset the whole thing and then after it loaded up agin it returned to the same screen and it just kept doing that… can you pllllllzzz help me..
on the screen with the reset button it also say jvm error 102
Hey there, I recently tried to update the new BBM on my phone, but when I downloaded the software onto my phone, my phone went to a white screen with a black box that has a square, a triangle and a circle with a big dash through it. Kind of like a do not enter sign. It also says 507 underneath. Since then, my phone won’t leave the screen. Help!
Unfortunately your operating system has been corrupted when something went wrong during the new BBM download.
To get your BlackBerry working again simply follow these instructions:
1) Download the latest version of the handheld os from your carrier’s web site
2) Execute the downloaded file
3) Locate and delete VENDOR.XML from your PC’s C: drive
4) Connect the BB and start Desktop Manager
5) Run the App loader / Update your BlackBerry
Everything should get set up again and your phone will be as good as new. You will lose all of your contacts etc so it is probably best to do regular backups of your device so that you are protected and can recover if this type of thing happens again.
The problem that is happening is you have a corrupted piece of software on your device that is being read at startup.
When this software fails it forces the reboot loop. The only way to fix this is to completely wipe your device and start fresh.
Here is a link to help you with the process:
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
Ok – so your phone is most likely dead and I would not suggest spending any more money to fix the hardware itself.
You should be able to recover everything that is on the phone by plugging it into your desktop manager / media manager and doing backups etc.
This data can then be loaded onto a new BlackBerry when you get one.
Good luck
My blackberry curve 8900 was in its magnetic black pouch when it fell from my lap onto the floor—there was no damage on the screen or anything however the screen now is blurry on the very top and almost all white under that..it is working fine though–receiving phone calls and other facebook/bbm alerts…how do you suppose this issue can be solved?
thanks in advance
Help i just got a blackberry pearl 8130 and when i go and call a number it always puts a 1 in front so say my contacts number is 719-843-0163 it will call 1719-843-0163 so it is not the right number
I have bb 8520 curve and some problems with it.
the trackbutton works absolutely normal, but when i want to take picture, zoom doesnt work at all. it worked before. but then just stopped. and i cant get whats the problem, because this is the only time when its not working.
when i want to make a video, it stops and says ‘this video cannot be saved’. but i used to make some videos before and everything was fine. i even thought maybe the memory card was full but no.
andd the last problem which i discovered just yesterday, is that the photogallery doesnt work. When i click on some picture, i can’t see it. I just see this black screen. It worked when i turned my bb off and on again, but now when i wanted to click on a picture, i couldnt see it again. i dont know what’s wrong with my phone. it was totally fine. i got it in october. its pretty new. i never even dropped it.
i hope u can help me with this..
thanks in advance!!
I have a 8900 blackberry curve,,,I plugged in the ipod headphones and after i plugged them out, the headset and speakers stopped working…and when I plug them again in, it starts beeping…..does anyone know whats the problem and how can I solve it?
@riem
Try two things – first pull your battery while the device is still powered on – replace the battery after 10 minutes.
Second plug and unplug the headphones forcefully if the battery pull does not work.
@rich
To fix this do the following:
press the phone key (green)
options
smart dialing
country code should say unknown or +1
try entering your area code in the next line
National number length should be 10 (if in US or Canada)
menu button > save
@Ali
You have damaged the hardware – you will need to get a new screen or a new phone =(
Hello, there! I’m using a blackberry storm. Usually in my housing area, the network signal would be EDGE or GPRS. After servicing my BB Storm weeks ago due to internal defect, I cant get any signals when Im at home. Only SOS appear on the screen. Elsewhere outside my home, there is no problem on the signal. I can receive up to 3G.
Looks like you need to get a replacement phone. If the repairs damaged your radio functionality then they should be responsible for replacing the entire device.
I have a BB 8900 I was told to update the facebook application 1.7 and now it always says cannot connect because a data service is not available what can I do to make it work again?
Also my BB messenger does not connect with my contacts when I try to invite them it does not get through to them and vice versa but it says requests pending help !
@mamamiah
It appears you have a problem with your data plan – I suggest resending your service books and HRT – here is a post with instructions:
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
http://www.bbgeeks.com/quick-tips/what-to-do-if-you-see-no-message-services-configured-881236/
Hi there, I have a blackberry pearl 8100, and I have been having trouble listening to music. It can play the music on speakerphone and headset, but if I plug the headphones into and click headset or speakerphone it will not play in the headphones. Would you know a way I may be able to fix this? Please & Thankyou!
Curve 8320. Unit keeps firing 0 and + across the screen. I replaced the two keyboard pieces but it continues to be possessed.
0 and + pop up in dialer mode, while on text screen, login, almost everything.
Hi, i have the Blackberry pearl 8130 and I am unable to hear anything when i receive calls or when i make calls. On the other end they are able to hear me for a few seconds before it cuts out. As well the voice command button, when i click it- it doesn’t say that “Say a command” any longer. All other functions are seem to be working fine as of now- as well as ring tones etc. What’s going on? Any suggestions would be very helpful. Thank you:)
i have a blackberry bold an it has JUM error 102 on the screen how do i fix this problem
i have thiss problem my bbm onlyy workss when there’s an internetconnectioncan i fix it
mmy bbm only workss when theres a wifi connection can i fixx it?
everytime l make a call from my contacts list my blackberry 8900 add +44 despite the fact it is not stored like that in my contacts!
any suggestions as to how to get rid of it?
Hello i own a bb 9000 and start to switch off 2 or 3 times a day, i read other reviews from other users with the same problem, i trid to reinstal the os but the same problem i put some paper to hold the batery same problem, u have any ideas how to rezolve this problem i will mention that i bot the phone from a frend and he did not have this problems i used like for a month and a hafe with no problems i did not install any programs nothing it just start to switch off with no reason.Regards
@roberto in your call logs (phone key > options > Smart Dialing) you will have to make changes to your country code. Mess around with the National number length if necessary but you should only have to change the country code so it matches whatever country you are in.
Hi
I got a problem that is really just annoying me more then anything,
When i recieve an sms message, if i click on the sms icon and read it in there and reply etc and then click out to the homepage, the messages box still has the 1 new messgae sign on it, even though i read it in the sms box.
The same if for if i read it in the messages icon and then go back to the homepage, the sms/mms icon still has an unread symbol on it, even though i have read and dealt with it.
Is there anyway i can stop this because it is really annoying clicking on the icon and back out again just to get rid of the symbol.
Thanks John
Sorry i forgot to say, but am not sure if it makes any difference, i have a blackberry bold 9700.
Thanks again
my bb worky perfect for awhile but then one day all the addresses in my phonebook got erased… when i call a number the name will pop up and same with the txt… just not showing up in the phonebook…anyone have any ideas?help please i love this phone!
I am soooo embarrassed. I accidentally deleted the activity log of a phone number that I desperately want to keep the activity for. For some reason, it did not show up and I must have accidentally scrolled over it. Is there any way to restore this or is the call information gone forever?
Oh…I should add, I have a blackberry curve through Sprint.
Yo!
I just got a blackberry storm from my cousin after i recently had my G1 stolen. Now my problem was i was with tmobile but the phone was already unlocked but everytime i try to take a picture it saysCould not start the camera. Close other applications and try opening the camera again. I found out how to reset the phone and that didnt work.
Please Help Thanks ash1523@hotmail.com
I have blackberry 8520 he is automatically switch of after three four minutes. I don’t know what the reason some body explain to me what can I do for this problem?
i have a blackberry pearl 8120.The screen wont come on when the red light comes on for about five seconds then the time glass come on then goes back off and thats goes on hole day.I have tried battery pull and that does not work pleas help me
Sounds like you have some memory issues. Read this post and follow some of the steps listed to reduce the amount of used memory on your Pearl.
Should fix that issue for you: http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
@Semone You definitely have a problem – my advice would be to download the latest OS from your carrier and go ahead and wipe your phone. Starting from scratch will eliminate a software conflict as a cause for the device resetting itself.
If the problem continues I would highly suggest returning that particular phone and getting a replacement.
@Ashley – check out this post for suggested fixes – it could be cause by either a hardware issue or a software glitch.
http://supportforums.blackberry.com/t5/BlackBerry-Curve-BlackBerry-8300/Could-not-start-the-camera/td-p/52456
When you reset the phone did you do a battery pull while the phone was on? If not try this first – pull while the phone is on and replace after 30 seconds or so.
@katie – unfortunately that info is gone gone gone =(
@chelsea
Try doing a battery pull to see if they show up again – pull the battery while the device is powered on and replace after 30 seconds.
If you have done a backup of your contact etc recently you can connect to DM and see if you can load them again from the backup. (always a good idea to do regular backups)
This is a common issue – first try a battery pull while the device is powered on and replace after 30 seconds. Another possible issue is if you are running a custom theme. On occasion the theme will not update this icon. Try switching back to one of the default themes on your device an then switching back to your custom theme.
I have downloaded the quickpull aplication, which is a battery pull i think!!
I also just have the precision orange theme which is the default one it came with !! Once the machine has had a battery pull though the phone seems to work alright and the problem stops, then it comes back again after a while of using it, do you know why this is ?!?!
Thanks
Ive been trying to figuire out in my settins how i can edit to ONLY erase my messages without my call history being erased as well but i’ve had no luck. Any suggestions?
i cant get to delete anything because the phone wont come on for me to that
@John Unfortunately this is a common glitch in the system and there is no real fix that will stop it from happening over and over – battery pull is your best option.
@djorn Can you be more specific – do you see any flashing LED when you plug the BlackBerry into your PC?
Do you see a blank white screen?
@Carolina can you explain a bit more about what is happening. Please list the steps you use to erase your messages – not sure what is happening there.
blackberry is by far the most worthless, frustrating, and annoying investment I have ever made. Constant loss of connection to the Internet (my mobile network stays up and running perfectly fine for calls and texts, however I try to open up a web page and it doesn’t work) and doing a battery pull is just dumb. Yes, it works, but how many phones have you ever heard that requires this troubleshooting method…..ZERO. I’ve never even HEARD of this fix until I got a blackberry. Like I said, yes it works, you pull out the battery and wait a minute, put it back in, phone starts up (which takes a MINIMUM of a WASTEFUL 5-10 MINUTES!!!!!!!). No phone, computer, laptop, whatever, I’ve ever used takes anywhere near this long to boot up. I have constant lagging while using the phone and have had to forcfully stop myself from throwing the phone against the wall.
Honestly, I thought that maybe I just got a lemon, you know, a faulty product, so I got curious and decided to find out if anyone else had these issues. I posted on my Facebook of these issues, and out of 250+ responses from friends (I have over 900 friends) only ONE person said they absolutely loved their blackberry and had zero bad feedback to give on it. Makes me believe that the only RARE situations with blackberry are SUCCESS stories.
If you don’t believe me, try it out for yourself, but don’t say you weren’t warned. I will NEVER recommend ANY blackberry to ANY person. The cons by far out-weigh the pros and isn’t worth the time. Even if i was provided a FREE one, I would still not be satisfied.
Stick with the iPhone, or the Droid, or even HTC (I don’t know this one first hand, but I haven’t heard anything bad about it). These phones all work the way they tell you they are supposed to, no BS.
This was a rant I posted on another site because I’m too frustrated with the endless list of problems — for starters…connection issues, phone lagging, slow start up, trackball constantly getting stuck (my guess is dust build up restricts the movement from time to time, makes it so you can only scroll up, not down, irritating to fix/adjust it to work again). Even with no apps running, the phone still lags ridiculously as if I was trying to multitask 6 different apps at once — that’s pretty poor performance for a phone that’s supposed to be primarily used for business people. The only option to fix a lost Internet connection is to restart the phone — again, terrible troubleshooting. If your computer loses Internet connection, there are NUMEROUS options to fix that connection…restarting anything is the last resort.
Again, just too many frustrations and I’m done with blackberry as soon as I’m able to get out of my contract (it’s so bad I’m actually WILLING to pay an early termination fee so I can get rid of this phone).
Good luck for anyone who decides they are going to tough it out with BB.
hyy i just updated me blackberry software and bow it’s really slow and it keeps on turning on and off on its own… it’s work fine if i keep using it but as soon as i put it away or back in my pocket it turns it’s self on and off and it’s running slow… and that started happening right after i upgraded the software and it’s blackberry pearl 8100
big problem guyssssss
i try to top up my blackberry tour verizon but cannot
after i buy credit and enter the code like this *123*code# and send, it’s not send and instead it will dial like calling a phone number,
pls guys help me am desparate
I am not sure what you are talking about Mody – The Tour on Verizon is not a prepaid phone as far as I know
HELP.! NEEDED IT SO BAD.. PLEASE..
i have this uncaught exception: java lang nullpointerexception that aLways pOpped out on my BB BOLD 9000..
i dunnOe what reaLLy happened and the cause of this, i just turn my handheLd on.. then after that it pOpped out on the screen, i tried puLLing out the battery many times.. unfOrtunateLy it didn’t wOrk.. sO what shOuLd i dO.? thanks.! :(
i can’t aLsO read any of my received SMS either way the SMS icOn aLsO gOne.. and thOugh i view the fOLders, it dOesn’t shOw, even my saved messages has gOne.. what am i suppOsed tO dO with this.? heLp pLease.. i’ve tried puLLing out the battery but stiLL, that thingy on the screen appears.. ahh.. this is sO irritating.. i’ve spent a lot of my mOney fOr this then here cOmes this prObLem.. :(
PLEASE HELP ME;
i recently got a blackberry storm from a friend of mind that they had and i was planning on getting it unlocked so that i could use it with t-mobile, i set a password for it and the password wouldnt work after several tries. now when i turn on the phone it says “reload softwear:530″ i dont have anysoftwear for it because the phone was givin to me! What sould i do? is there anyway i can download softwear for it?
thanks.
yes you can download software and reload the operating system – read here for instructions:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
Best bet there is to reload your OS – read here for instructions:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
my blackberry 8520 is automatically restarting after every two or three minutes i am not using media card and the battery is ok also i don’t understand the problem any body help me please?
If my bberry curve is password protected, is the phone unlocked if someone presses the emergency call prompt when unlocking the screen?
yes i c a flashing red light when it goes in the computer……….the red light comes on then the time glass comes on and it goes like that hole time even when it is in the computer
@djorn and @Semone
It sounds like your OS is corrupted – you need to download and install desktop manager onto your computer and the latest BlackBerry os from your carrier.
Once you have those installed you can wipe your device and start fresh – your problem should then be fixed.
Here are a couple links to help you with the process:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/
Let me know if you need some more assistance.
@bhaviorsavior No that should only open it to call 911
ok so started going through the steps but then i reached a part when you have to enter you software how do i know what soft ware my phone iz if i cant get to go on the phone………which one do download?????
My BB 8900 keeps scrolling up erratically, without even touching the trackball. This usually happens when data is being transmitted (i.e. the arrow at the top right corner flashes)And it affects the chat window on the blackberry messenger the worst. For instance, when i’m in the middle of typing in the chat window, it begins scrolling up so fast, and stops once it reaches the top, and i have to keep pressing ‘R’ to return the cursor to the bottom. This is a constant pain, and I even attempted reinstalling the BB Messenger, thinking that was the problem, but that solve nothing. HELPPP!!!
When your BB starts doing that you need to do a battery pull – replace it after 30 seconds or so.
@djornv I am not sure I understand your question – what is it you are trying to do?
you gave me a link…………go back and you will c it……….i was going through the steps and they ask for the kind of software my bb is but i dont know what soft ware it is……..then the said if you dont know go into settings on the bb and go into settings and click on about……….but i cant get to check that bcuz the phone wont come on
My camera of my curve 8310 seems to have stopped working. The colors are weird and when i try taking a picture a white screen comes up and then the phone stops working for 10 seconds. When i exit the white screen to go see the picture there is a 2MB file with absolutely nothing on it. Help?
Also, my phone won’t turn on with the media card inserted in it. And when i try turning on Media Card Support it switches off by itself.
my blackberry has lines which have appeared on the screen. i cannot see my screen properlyx
Try reformatting your media card – it definitely sounds like that is the problem.
As for the camera acting up, this can usually be solved with a battery pull – if that does not resolve the issue then backup the data on your BlackBerry and reload your operating system to start from scratch.
Ahhh – yes – sorry for the misunderstanding – ok so what provider do you use ie AT&T, Verizon, Orange etc? I will track down the right OS for you. Please email me at marketing @ BBGeeks.com so that I can send you specific instructions and a link to download the latest software for your device.
We will get your Pearl back up and running for sure.
my black berry pearl keeps on flashing different applications. If I’m making a call before I finish dialing the number it automatically send the first one or three digits that I just started dialing. I also realized that the roller ball is giving a little problem what should I do should I flash it.
thanks
I bought the Blackberry Tour as my first ever Blackberry. Overall I like it, but a couple annoying glitches have arisen:
1.In the camera mode, the trackball zoom in/out feature stopped working. I called the store and somehow they had me install an update (took a couple hours, did overnight). The zoom feature was fixed. But now it isn’t working again.
2.When typing a letter/number when on the home screen, the letter/number appears twice even though the key was hit once. This does not happen when in the contacts mode or phone mode, but only from the main screen. Very annoying when I’m trying to call up a contact from the main screen (always have to backspace to erase the duplicate character).
3.Intermittent problems uploading a photo to facebook from the phone (icon shows that upload process is happening, but it never completes and photo is not uploaded).
Any advice would be of great help to this new Blackberry user!
Thanks!
hi i just got a blackberry curve, i was taking a few pictures and out of no where the screen goes black. the camera is still trying/ thinks its taking pictures because the flash still goes off and just takes a black photo.i can go into options and all that but nothing helps,I tried removing the battery while it was still on and i also wiped the camera lens with a dry paper towel lightly.Please help i just got this phone today and im already having problems!
Hi, i have the blackberry pearl 8100, there is a tiny blue blinking arrow at the top, and i cannot call or send messages or recives calls and messages? i did drop it and it was like not a hard drop.. but i don’t think that has anything to do with it because it’s with the service? ah i don’t know what to do!
please help d camera of my bbcurve 8320 seems not to be working. everytime i click it a message appears “could not start the camera. close other applications and try opening the camera again.”
i have already check all applications and none of them is open.
please help. thanks
The first thing I would suggest is doing a battery pull – remove the battery while the device is still powered on then replace it after 30 seconds – your camera should work again.
If this problem crops up again, try locating the camera on the back of your device and applying firm pressure to the camera – on occassion this has been known to resolve the issue.
My blackberry is frozen the keypad. I looked it up and it maybe because it got wet, as i take when im in the shower but i put it near the sink, they said its probably like this because of the steam. the keypad is frozen so i cant wipe it manually i wondered if there is a place at the back of the device where i can do something or i should just let it dry out?
I have a BB Bold 9000. Suddenly people cannot hear me, or hear me very faintly yet I hear them fine. Calls are clear when I use the headset or my BlueTooth…any ideas???
my blackberry curve 8310 keep saying immunization fail i cannot make any calls,text,use the internet. whats the matter with it
I dropped my unlocked blackberry curve a couple of days before christmas and it wont turn on now. i took the battery out and left it out for a couple of days and still nothing. when i put the battery in however the light turns while for a second then it shuts off. is there anything i can do or can i send it in to get fixed?
There appears to be a couple things wrong.
1. Try reloading your Operating System – here is a link to some instructions for you:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
2. replace your battery – the icon that is showing up indicates that your battery does not have enough power to run the device. This could be caused by a dead battery or there may be some sprite left on the connections for the battery itself. First clean the battery connections and try plugging in the device for a full night – use the wall charger. If you still have the problem then head out and try a new battery at the store.
I have no idea what this error message means. It has to be from a third party application on your device. I would search for the offending app and delete it.
@ DreamingDragon
Try this:
go to your profiles, select loud then a menu screen comes up – scroll down to phone then a new menu opens up , in the out of holster part go down to volume, if it is set to high place it to medium, do the same for in holster , then press return – and save
Random, but I can’t figure out if the BB 8900 should show a diagram of a phone key pad so I can dial a number for example 888 AOL-CITY. should I have a keypad letter breakdown abc/123 memorized? there has to be an easier way, right?
i just got a blackberry tour from verizon today and some websites that im trying to watch vids on keep telling me to enable javascript so i go to browser configuration and clicked enable javascript but for some reason its still saying to enable it?
@nikki
I suggest going back into your browser configuration settings and ensuring that they are correct (everything checked except “Allow JavaScript Pop Ups”)
Once you are done there do a battery pull on your device while it is still running. Replace the battery after 30 seconds and you should be good to go.
@Silly
There is absolutely an easier way to do this. Read the following post about dialing numbers that contain words from your BlackBerry:
http://www.bbgeeks.com/blackberry-reviews/using-letters-to-dial-numbers-on-your-blackberry-882171/
thanks
Hi … My blackberry is really makin me mad, i have done everything from restarting by just turning off and on and also by taking the whole battery out for several hours then putting it back in and i cant recieve anything on sms texts nor can i send and also i cant talk to ppl on bbm seeing it says that all of them are on the phone which i doubt big time, i dont know what else too doo … help !
@BryyBryy
It seems as if you have an issue with your messaging not being set up properly. I suggest resending your service books and HRT to see if you can kickstart it again:
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
I have a Curve. I didn’t do anything to my phone and it stopped making the sounds when I receive a text. Also the alarm will not sound and the vibrate does not work. I turned the phone on and off but it is still having issues with the speaker volume. Whats up?
Hi.
Please i need advice and solution.
I just got a bb curve 8310, used but works fine. The problem is that when i tried to change the theme..all the sudden screen got white and with a little messeage that says: ‘App error 523′ ‘Reset’, wich gives me the option to reset it. But ive been reseting it on and on and nothing, and the same message appears.
Plesea help! Why this happened?? please can i fix it somehow.
Thank you very much
Hi,
I have a blackberry pearl and one of my keys is not working, the a/s/? in particular. I haven’t gotten it wet or dropped it and all of the other keys work. No matter how hard I press down, it’s not working. Help please!!
@ross
You have managed to corrupt your BlackBerry Operating System and will have to reload the OS and start fresh.
Hey everybody just picked up the Blackberry Curve 8330. I am having issues with the ringtones. The phone will ring and vibrate when I get a call then nothing 30 minutes later. Ill pull the battery out put it back in then it works. Then 30 minutes later it does the same thing. Anyone have any ideas how to permaneantly fix the problem so I dont have to keep taking the battery out? Thanks
Also if it matters the phone is from Sprint.. as I stated after about 20 or 30 minutes if i receive a phone call the phone will not ring. I even try to go to the media player and listen to ring tones and it will not work. Then I have to take the battery out put it back in and it works for another 20 or 30 minutes. Any help would be greatly appreciated. Thanks
Hey so I have a bold9000 it’s a little over a year old, usually works great but all of the sudden there is a problem with the camera. The pictures dont save and the screen is strange colours with flickering lines.I’ve tried restarting, taking the battery out, making sure it was on the correct settings…nothing. could there be water damage? or could this be from dropping it a lot? Please help! thanks
@Stephanie
This may be caused by damaged hardware from dropping it or it may be caused by a software glitch.
To rule out a software related problem I suggest you back up all of your data and existing media then wiping your device and reinstalling the latest os available.
If the problem continues then it is a hardware malfunction and you will need to look for a replacement.
Hi, i wonder if any one can help me!
The delete button on my blackberry has just stopped working, i dropped j20 all over the cover and the phone stopped working but recently all buton action was recovered but the only button that doesn’t work is the delete. What can I do?
I don’t thin I can live without my blackberry for 2 weeks if it gets taken to the doctors!
@Melissa Try a battery pull to see if the functionality comes back. Aside from that you may want to try taking the device apart to see if there is any visible damage under the keypad that could be causing it not to work.
you can find instructions on taking most Blackberry models apart by searching for your model plus terms like “remove keyboard” or “dismantle” on youtube.
I have a problem with my messenger. The little bubble that appears on your main screen whenever a message is received, says 4 messages but no chats are available. How come that without any conversation going on, the bubble appears in my screen…? Does anybody know has to make that icon go away?
Thanks!
please help me ; i can no longer see my incoming and outgoing calls ; i can only see missed calls ; how can i see it all. Also if i have a text message i cant see it once i click on the icon ; i have to go to view folders then click on sms folder ; how can i view my messages without going on to different folders and just click on the icon
and i have a blackberry 8900
HI I NEED HELP MY BLACKBERRY CURVE 8310 DOSNT WORK I PUT A PASSWORD ON THEIR AND IT GAVE ME 7 CHANCES TO PUT IN THE RIGHT ONE AND I DIDNT GET IT RIGHT SO IS JUST KEE SAYING JUM ERROR AND THEN SAID RRESET BUT IT WOULD TURN OFF AND SAY IT AGAIN HELP!
OH SRRY ITS ACTUALLY AN 8330
Hi, just recently bought the new curve 8520. If i get a text message from somebody on my address book, it wont recognize the name unless the country code is put in before it. But if the same person calls me, the phone wont recognize the name unless its saved WITHOUT the country code.. heeelp!!
Also there is no content protection so that has nothing to do with it
Cooper, do you know why I lose my ring tones sometimes with my Blackberry curve 8330? Ill take the battery out and put it back in and it works fine. Is there some kind of software issue or something I can download? I heard that if you switched the user profle to loud it was corrupting the software. Thanks
@Blake
Check out this discussion over on CB http://bit.ly/6PwiEq – it may be the solution to your problem. If you need more help I will assist as much as I can – send me your carrier and os version if the suggested solution does not work for you.
@Nada you have to adjust your smart dialing settings – phone key > options > Smart Dialing look at the number length field.
@Joel try hooking it up to Desktop Manager if you have not already used up all your incorrect passwords. That may get you access.
If you have already used up all the tries then you will have wiped the device and will start from factory default.
@Jahidy This support document should help you sort out your messages folder issues.
http://supportforums.blackberry.com/t5/General-BlackBerry-Smartphone/BB-Message-Folder-options/m-p/81622
@Georgie Try doing a battery pull – remove the battery while the device is still powered on. Replace the battery after 30 seconds and let it power on.
If the icon is still there and you are using a custom theme, try switching back to a default theme.
Hello!
I have BB9520. The porblem is that the phone conversation breaks down in 20-30 seconds. The two friends of mine face the same problem. HELP!PLEASE!!!
Thanks!
I go a text messaga on my BlackBerry Tour 9630 and I have two problems. I’m not able to hear the music/sound that comes with the text. This is my 2nd phone in 3 months the 1st one was acting weird. I assigned ringtones to my contacts and when ever one of my contact called me their ringtone will play then after that any call I got the ringtone for the last contact will continue to play no matter what this 2nd phone is doing the same thing HELP
my blackberry curve 8310 keep saying initialization failed i cannot make any calls,text,use the internet. whats the matter with it
Blackberry Curve…it takes 2-3 hours before I receive a notification that I have a voice mail…. Missed a meeting….grrrrrrr
I have a blackberry tour and recently i dropped it and my screen is cracked and it’s white. is there any way to repair this or do i have to get a whole new phone?
@Jordan – if you are brave you can in fact replace the screen on your Tour. you can buy new screens here: http://cnn.cn/shop/blackberry-9630-c-200_765.html
need help!!!my blackberry pearl out of no where got a yellow dot left on the bottom of the screen and after that I am not able to enter the menu if I try it goes to restart….pls if any solution let me know A.S.A.P.!!!!!
Thanks!!!!!!!!
hi.. im saray & i have a blackberry pearl, and my problem is tht it freezes and if i want to see my pictures it wont let me cuz it will start to freez again and also i can no longer see my MSG nor my missed calls… please help me :)… thnx
Hello,
I used black berry for 1 year, i have faced a problem, my blackberry(8120 pearl) can’t produced sound from it’s speaker. I have already done its software from Mobilink Customer care, they have reset a new software, but issue is still not resolved. what should i do now
Bilal.
@Muhammad Bilal
If your software is up to date and you have checked all of your profiles to make sure they are not set to silent then it appears you have a hardware issue.
You will most likely have to get the device replaced.
@Saray
When your BlackBerry freezes like that just do a battery pull while it is still on and replace it after 10 seconds.
Please help! My old phone from t-mobile fell in the toilet and so my dad gave me his blackberry 8310, hes in the military, so it’s a military at&t phone, the problem I have is I can receive text but it doesn’t give me the option to send it just says compose e-mail or compose pin, whatever that is. Im frustrated, I took the battery out, I tried replacing the sim, and I tried ‘upgrading’ but nothings worked.I think there is some kind of IT lock on the phone I just want to get rid of it! Please, the blackbery is starting to frustrate me. :{ Please help. Im leaving to college soon, I need this resolved!
Heeelp…!!! For some reason, my 8700 BB refuse to be pushed at the “0″ button. But when I take out the SIM Card, it works properly again. I tried it several times and it just wont work with the SIM Card in. What’s wron with it???
FYI: there is a new service to help you recover data from your broken phone Hope this helps! http://www.recovermysmartphone.com/
Hope this helps and sorry about the mishap! I have broken my phone more times than I would like to admit ;)
I have BB Bold and one day the phone just died..i repalced battery but still nothing happend..what could be the problem?
Ohkay,I took out my blackberry pearl battery today and then put it back in and I have a battery with a red line that’s crossed through it. I did not drop the phone, the phone is only like 4 months old and in good condition what should I do ? HELP !
is there a way i can lock specific applications, i mean have to put in a password to enter specific things, like my text messages, or my pictures. i already have a the main password set for the phone itself. i have a blackberry curve 8520. tmobile
i just barely got the Blackberry Bold 9700 yesterday,
and now when i go to the browser page, the arrow won’t select anything.
i have to hit the menu key, and then select open link and do it that way.
why is it doing this?!
I erased the icon for my phone book-how do I get it back?
Thanks
My BB Curve is fairly new, used it for just a few months & it blacked out on me one day. I turned it on & off & since then the hourglass consistently spins around. I’ve tried to do a download as suggested by TMobile, no luck. Can this be fixed & how?
Appreciate ur help.
hi.
I have a blackberry tour, and my camera keeps turning on randomly and taking pictures with out me touching it. It usually does this a lot when the battery is starting to get low.. but sometimes it will drop a call so it can take pictures of nothing. Its really annoying me,
can you tell me what is wrong, or what i should do?
thanks
i have a BB Tour and my phone has a App Error 523 reset on the screen, everytime i hit reset it load all the way up on to my main page then cuts off and goes right back to the App Error screen. what can i do to fix this and will i lose all of my contacts?
I recently bought BB curve 8520 and whenever I get a bbm it doesn’t make any sound I tried changing it in my profiles but it still doesn’t work. It won’t make any sound.
My phone rings and Whenever I get an e-mail it makes a sound. But when I get a bbm nothing…
Heellppp!!!
hi im soo new to blackberry world! i just got mine yesterday.. bought the bold 9700, now the problem is i cant access to any third party application such as ubertwitter, facebook same with instant messenger.. NETWORK ERROR!!! what shoud i do? do i have to install anyting or subscribe to?? help help
Hi. I have the bb bold 8900. I accidently spilled some water on to my phone, but I wiped it all off and my phone seemed fine afterwards. But now my keyboards messing up and my ‘o’ button will not work. How can I fix this problem!? Please help! Thank you. :)
heya can you help please cooper,I have a 8520 gemini curve and the zoom on the trackerpad has worked with no problems, however when I go to take a photo now it wont let me zoom,the trackerpad wont zoom in or out, ive tried turing the phone of and back on but its still the same, the tracker pad wont work, how can i fix this?
Ok, i just recently had to change my password due to hackers. i set up th enew email on my blackberry and have started recieving emails. My problem is that i have messages i HAVE to get from facebook and be able to reply to in a timely manner. when i click the link to reply, like i always have through email, i am going to the web and it brings me just a white screen! how can i reply to my messages from clicking the link in the email!!! please help!
MY blackberry pearl has been actin up ever since i had started gettin some calls they stayed showing up unknown and when i got a call it didnt even show who called me it just automatically sais 1 missed call and then one day my radio went off and i had to restore my connections now that is the way i have to operate my phone i have to stay calling my voicemail and restore connections to get txt messages all i can do on my phone to communicate with people is txt help me please
Okay on Friday my phone wouldn’t select anything so i left it on my charger from 6:15 till 2:30 and when i got home it started working again. Yesterday it was fine in the morning and till about 3 and it froze so i took out the battery and it did the same thing it wouldn’t let me select anything it just let me scroll. and its been 2 days
-Please help
thanks :)
hi im just wonderin if u can help me pretty please i love my blackberry an cant bear 4 it 2 b taken 2 hospital ;-( i ave got the blackberry curve 8900 wen my screen is unlocked just the letters LH keep cumin up and wen the screen is locked it also flashes as thou am presin the buttons please help me thank u!!!!
The LH on your screen just indicates that the screen is locked using the keyboard lock.
As for the flashing when locked – that sounds like a software glitch. Try a battery pull to see if that clears the issue. If not then I suggest updating your Os to the most current one offered by your provider.
Sounds like your software has been corrupted to some extent. I suggest backing everything up and reloading your operating system using Desktop Manager. If the issue persists then you may need to take the device in to your carrier for a repair or exchange.
@Dinia try doing a battery pull and follow the steps laid out here to free up some memory on your Pearl – let me know if it clears up the issues you are having.
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
@jenni – not sure what is causing that white screen to show up but try accessing through m.facebook.com if it persists.
@anita when you mentioned you turned the phone off and on again did you do this by pulling the battery or just a standard power down. Try pulling the battery while the phone is still powered on. Your zoom should be back to normal once you put the battery back in (wait 30 seconds).
@borgy try changing your settings to direct/tcp and entering in your apn settings
http://forums.pinstack.com/showthread.php?t=360
@logan yup your os is corrupted and you will need to reload your os. All data on your phone will be lost.
going forward it is a good idea to make regular backups of your data – I do mine weekly.
@nik – well now that is a new one for me. I am not sure what is happening there but you may want to try a couple things.
first – do a battery pull to see if that clears up the issue.
if the problem persists you will have to reload your OS and start from scratch. This does not sound to me like a major problem but more likely symptomatic of a glitchy os install.
@Nicole try doing a battery pull while your device is still powered on – replace the battery after 30 seconds. This should fix the browser issue
@blaine you might want to look at apps like BlackBook to password protect/ hide specific items on your BlackBerry.
http://www.bbgeeks.com/blackberry-applications/blackbook-lets-you-hide-contacts-from-prying-eyes-883507/
@Desous try plugging it in overnight – I suggest using the wall charger – that symbol means your battery is completely drained or corrupted.
If the problem persists after an all night charge then you will most likely have to get a new battery.
@TT try reloading your OS – I think it may be corrupted by the sound of it
Hey, i have a Blackberry 8900, and basically theres a little chat bubble at the top of my screen, but it DOESNT have an asterick, i’ve tried the pull out method, i’ve checked all my messages and emptied my inbox..etc NOTHING WORKS, how do i get rid of it? PLEASE HEELLPP :(
@BigShipEmpress If you have a custom theme installed on your phone it could be causing this. Switch back to a default theme and do a battery pull. The bubble should go away. You can then go back to your custom theme.
Sometimes custom themes have a hard time adjusting that icon.
Wow, great site. I’m on BB Tour #2 now and it is also acting up. Intermittent signal (1X/1XEV fluctuations in downtown Boston!) to frequent “hour glass” displays and freeze ups. Trackball issues are also still there. Not sure what to do now. I had to fight Sprint to replace phone 1st time around for free, but now I doubt they will do the same. My Curve 8320 on T-Mobile never did this. I thought the Tour was supposed to be faster and have more memory. Laughable.
Hello, I just got my blackberry storm and have noticed that something sounds like it is loose in it when I pick it up and it is moved around. Also, the touch screen seems to shift (slide) back and forth and side to side. Never seen a loose touch screen. Are these traits normal or do I need to take it back? This is my first blackberry so not sure what to expect.
@rlopez I would absolutely take it back into the store and compare it to a brand new device to be sure that what you are describing is standard or not.
It definitely sounds like you have some hardware flaws so check it out right away.
i have probleme with my Blackberry , the probleme is that the bluetuth sned but don’t recieve i can sned anything but i can’t recieve anything rom others hhhhh anyways i will be so thankfull if someone helped me bcz that make me crazy . thank you
@yassin You can receive files via bluetooth but what most folks don’t realize is that you have to actively tell your BlackBerry to receive the file.
Next time try using Media -> Press the menu key and select Receive Using Bluetooth. Then initiate the send from the device you have paired your BlackBerry to.
Hi i have the blackberry 8200. when ever i want to call on yahoo mail, it give a pup up menue saying that my audio has not been configured and i don’t know how to configure it.
Secondly i don’t know how to uninstall a program from my blackberry phone.
Thirdly i have internet on my phone but the new yahoo messenger i have downloaded does not lunch well, when i lunch it, the phone tells me that Data connection is not available
but when i go through yahoo mail, yahoo mail works and other internet bookmarks whit search engines do work very well.
Sir. I will like you to help me on all this and may your treat this as a mater of urgency.
Thanks
I own a blackberry 8300 and it has been damage due to lot of falls. it used to be that the screen just turns on for 30 seconds then shuts off. now the screen just won’t turn on at all.how can i fixed this problem and how much would it cost? since it cannot be save on the sims card, can it even be fixed?
the pronlem still exits im trying to do everything i can so i wont have to get another blakberry. but i am tired of callin my voicemail so i can get and sext text messages i wanna stay on phone more than 16 sec ugh plz help
my 8900 just recently broke. i was sending a text and while doing so i noticed each time i press the space button a n would randomly come up on the text too. then other letters started coming up for other letters i pressed. i thought it wasp robably something inside so i turned it off and tried to blow it out. when i turn it back on it took like 10 mins to start up and then when i got to the home screen i wasnt able to use any of the buttons. all that was working was the ball i could roll it around to select different apps or whatever but i couldnt click or anything. please help!!
i just downloaded the new bbm on the storm 2 and for some reason when someone sends me a text, i check it and write back, but the icon that i have a sms text remains up. It won’t go away no matter what i do, and if i get another text it will show that i have 2 sms texts not opened even though i read them and replied. What can fix this?
My blackberry 8520 cannot receive bluetooth pics or themes from my laptop. It can however transfer pics or movies to my laptop.
@Riaz in order to receive you actually have to go to your media section and press menu – receive using bluetooth
@jordan Try doing a battery pull and / or switching back from a custom theme (if you are using one) to a default theme. That problem is common and usually fixed by one of these two actions.
@giancarlo try doing a battery pull while the BlackBerry is still on. Replace the battery after one minute – that should sort out your keyboard issues.
@Jean Alexandre You should be able to connect to your device and back everything up using Desktop Manager. Once your data is backed up it can be transferred to your new device when you buy it.
I was in the process of updating my blackberry 8330 when I lost the connection, because of a loose connection, now my screen is white with a circle in the middle which has a rectangle in the circle and a circle square and triangle inside the rectangle and a line going through the whole picture!!! I think i explained that right lol anyways how can i fix this? I tried a hard pull and when the screen comes back on it is the same thing……help 8-(
HELP, i am so frustrated, other people can hear me when they call or i call, but they cannot hear me! this has happened before too when i have dropped my phone, so then drop it again and it works fine, surprisingly!
but that method is no longer working!! help!!!!
My storm doesn’t seem to connect to the web. I cannot receive emails or connect. I am showing a signal but unable to connect. I have done soft and hard resets and my network connection show that I am connected but I get a “data services unavailable” message when I try to connect. It has been two days and I am becoming very frustrated.
mate, my blackberry 8520 sometimes restart by it self also why i can’t using bluetooth from 8520 to 8520. how to upgrade OS for my 8520.
@agung you can find a list of the latest official and leaked BlackBerry OS for the 8520 here: http://www.blackberryos.com/forums/downloads.php
Here is a post that explains the OS upgrade process:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
@Nathan
Try resending your service books and HRT – sounds like your BlackBerry is not provisioned properly. If they do not work then call your provider and have them check to ensure you have the correct BlackBerry data plan assigned to your account.
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
My blackberry’s battery sometimes runs down very quickly because the little clock at the center of the screen that is displayed when you switch on your phones keeps coming up. Whenever this happens my phone discharges within a couple hours without usage and gets really hot as well. I don’t know how to stop that little clock from coming up. I have no idea what application it’s trying to run. I only recently bought the phone and haven’t installed anything other than bbm upgrade.
@Sam check out these posts for ideas on how to stop the battery drain and hourglass / clock
http://www.bbgeeks.com/blackberry-issues/always-getting-the-hourglass-icon-on-your-curve-881105/
http://www.bbgeeks.com/blackberry-guides/saving-your-blackberry-battery-life-88495/
@I’M lost check out this post for tips on how to recover a nuked BlackBerry
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html
my voice dialing kept on popping up even when i didn’t touch the phone so i found out how to delete it but i believe while deleting the vd i might have deleted the speakerphone because now i can’t hear anyone at all when i call or recieve calls also the option for speakerphone is missing
@andrew I would suggest reloading your os and then changing the function of the voice dialing convenience key to something else.
I have a BB 8500 Curve. With Verizon as my carrier. Every time I push the end button the letters “nm” appear. I also cant turn the phone off using the end button or without pulling the battery out or going to the menu to select the turn off power. Any help would be appreciated.
I have a blackberry but i don’t know which kind. it’s one of the first ones that came out around 2006 or whatever for tmobile and it keeps saying “5x” sayin’ i got five missed calls which i didn’t and i deleted my call log and everything and it won’t go away.
HELP PLEASE!!I CANT HEAR ANNNNYYYYTHING ON MY BLACKBERRY CURVE–VOLUME IS ON,BLUETOOTH IS OFF…BUT CANT HEAR ANYTHING THRU MY EARPIECE OR SPEAKER PHONE:( I CANT ANSWER OR MAKE CALLS WITH MY PHONE BECAUSE I CANT HEAR
i have bb tour from telus canada, the phone wont turn on. it was on the last bar yesterday and i attempted to use the video camara and it froze. then shut off. I connect the phone to the pc with USB and all i see is a solid red light. i removed the battery and put it back in and the same thing. I removed the battery completly and pluged in the USB and there is still a solid red light and not turning on. How do i turn on the phone is there a problem with it?
my 8900’s keyboard just stopped working all together.. I can scroll with the trackball but I cannot click anything.. My keys will not work either. Is there something I can do to fix it?
my phone beeped meaning I had a email I didnt check it for a few minutes when I did the phone was off I turned it back on( thought maybe it went dead even though i had battery) and it went to main screen and froze, nothing happened when you push any buttons then after 2 minutes it goes off by its self , you can turn it back on and it starts again then freezes then goes back off what do you think is wrong, is there any way to get the contact list off?
@Bethany – I suggest trying a battery pull to see if you can clear up that glitch. In the event that you can not get the device to power back on without freezing you should be able to connect to Desktop Manager and backup your data from there.
@Kieran If you pull the battery while the device is powered on and replace after 30 seconds or so you should regain all functionality.
@latoya Try this:
Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots–leave it to charge to 100% (check Options > Status for the percentage).
If it doesn’t boot–try using a wall outlet charger if you are not. If you are connected via USB to the PC, make certain that you have Desktop Manager (or the USB device drivers) installed, which you can download below.
Make certain your USB cable is connected to one of the PC’s main rear USB ports. Not a USB hub, nor a monitor USB port, nor a USB port on the front of the PC.
@John B
This is absolutely a hardware problem. The first thing I would do is pull out the trackball and ensure that all connections below it are clean and there is no dirt on the components below. Pull the battery after you have cleaned it .
Put the device in a bucket of rice for a couple days. If there is moisture in the device it can cause the problems you are experiencing – rice will absorb that moisture. Pull the battery immediately after turning the device on after drying.
Wipe your device OS and reinstall from scratch.
These are suggested steps to try before resorting to sending it in for a replacement under a warranty if you have one.
So I have a BB 9500 Storm…and i can’t receive or send messages (SMS) and when i try to view my inbox i get this error : java.lang.nullpointerexception ..anny solution please ?=D
@Joey there is a corrupted file somewhere on your BlackBerry that needs to be fixed.
You can fix the sms issue by following the steps listed in this support forum post:
http://supportforums.blackberry.com/t5/BlackBerry-Bold-BlackBerry-9000/BOLD-Uncaught-exception-java-lang-NullPointerException-sms/m-p/408751;jsessionid=F225816647F7009867C06439132D0E6F
i was wondering how i can fix my bb curve. i was charging it on my laptop while downloading the desktop software thing onto my comp, then my phone shuts of and now it wont turn on, it just shows a battery with a red line across it , what should i do
@kimberly You may have a dead battery on your hands. This happens on occasion.
I suggest bringing your BlackBerry to a local store and see if it will boot up with one of their batteries. If yes then you will have to purchase a new battery.
If no then I suggest reinstalling your software and leaving the device plugged in over night.
Good luck!
I just recently got a blackberry bold 9000 of my dad and as i turn it on, it comes up with a white screen saying…
JUM error (a number)
Reset
What do i do?? Helpp pleassseeee!!
Ok..so I received through bluetooth some game kits and…i don’t know were they were saved =|…i can’t find the folder..something about system…don’t know..anny sugestions for were I should look for theese games???=(thanks.
@Joey
by default, all
* Pictures are saved into /Device Memory/home/user/pictures or /Media Card/BlackBerry/pictures if you have a memory card.
* Sounds (including songs) are saved into /Device Memory/home/user/ringtones/ or /Media Card/BlackBerry/ringtones/ if you have a memory card.
* Videos are saved /Device Memory/home/user/videos or /Media Card/BlackBerry/videos if you have a memory card.
@jemma You will need to reload your Operating System as some of the files have been corrupted. Here is a post explaining how:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
hi, i use a blackberry tour 9630 veriton,it fell into the beach and i removed it but since then it stoped working what can i do? thnk you
hi , i use a 9630 blackberry tour but it fell into the beach and stopped working pls what can i do?
Yea Cooper…the vids,pics and sounds..I know where they are saved..no prob with that…the other things i can’t locate..the game kits and who knows…maybe later even documents…i tryed to change the directory but i still can’t find them :[[
i forgot my pass word so i entered it 9 times but when i did it for the10 time everything was gone and something was written on the screen relode software 513 i can not do anything with it now evenwhen i put it in charge it does not responde help me please
@Karima your phone had been wiped. This is a security precaution.
You will need to reinstall your operating system
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
@Joey Have you tried connecting your device via usb with mass storage mode enabled. There are sometimes files on your device that do not show up when when exploring on the device itself. (I see this with videos sometimes)
Hi there! I have a blackberry curve, and my problem has to do with the SMS messaging/BBM messenger.
I can still receive messages just fine but my problem is that I can’t open my message folder or the BBM messenger. So when I receive a message the icon pops up but i can’t get into the message folder to open them.
This first started with BBM not opening and now its BBM and my SMS folder.
Help:( ?
:) I found out what to do! Thanks anyways
I just bought a used blackberry curve 8310 it stays on for 5 minutes then it turns off when fully charged need help please.
I was wondering if anyone could help me I have had my phone replaced 3 times already because when I try to take a picture the screen fezzes and I cant do anything but pull off the battery this is so frustrating and this started to happen but only with the black blackberry pearl 8100!!!!
Hi everyone,
I recently purchased a pink blackberry curve 8310. Just yesterday i set it down on my table while i was washing the dishes. All of a sudden, it seems it has shut down or something!I tried the hard reset (i took the battery out, put it back in after 5 mins, let the hour glass do its thing, and as soon as it reached the password homescreen thing) but as soon as it did that i tried to input my password and NOTHING HAPPENED! it’s as if it froze because it wasn’t even flashing. So i kept repeating the hard reset. Finally i read someone that had a similar problem, and they used RICE. I put my phone in rice to absorb any water it might have came in contact with and i took it out this morning.. But now all i have is a still not working blackberry curve with rice stuck inside -.-
Anyways , basically the keyboard and trackerball (when i click) is frozen at the homescreen.
Any ideas ? All are welcome!
peace.
I have an 8330. I am being sent my third phone due to the same problem. My phone stops all sounds. No ringtone, no alarms, notificaton. Checked my phone yesterday and I had missed 9 calls, all updates from Facebook, and my email account. Not one sound came from the phone. I can’t hear anything from the speaker, on Bluetooth, or earbuds. My friend has the same phone and never had one issue. I have the Orange and he has the Burgandy. That is the only difference.
@marry This is directly related to the available memory on your device.
Read this for an explanation:
http://supportforums.blackberry.com/t5/BlackBerry-Pearl-BlackBerry-8100/My-BB-8100-freezes-when-taking-pictures/td-p/152924;jsessionid=26FC422A7F19085C48B2505ED97140DE
and this for ideas on how to free up some much needed memory on your Pearl:
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
@juan I suggest checking the connections by the battery and making sure that they are secure and that the battery does not shift while in place.
I also suggest upgrading your operating system to the most recent available.
If you have a memory card inserted in your device it could also be causing the reboot. Ensure that it is properly formatted.
good luck.
@Jillian What was the solution? I am sure there are other folks having the same issue and we would love you to share the solution with them =)
hi there,
i have a BB and when i try push the arow key (not back spase) next to the red key it types the letter W and i tryed fixing and changin the key pad but nothing :(
@wma try pulling the battery while the device is still on. These kinds of keyboard glitches are pretty common. replace the battery after 30 seconds and all should be back in order.
I have a huge problem with my blackberry curve 8520. ok like a month ago my mummy put her sim card ( under same name , same bb package). The phone started coming on and off and then said ‘ uncaught exception error 4<=4 ' . The phone is not functioning and keeps shutting off. I need help , is it locked or something !!! PLZZZZZZZ i am going to die without it :'(
@lauren You have managed to corrupt the operating system on the BlackBerry. Just plug it into your computer and run desktop manager to reload the OS and you will be back to normal
Hey, I have a BB Bold 9700 for tmobile and am having an issue. Sometimes when I call my friend or she calls me (she also has a Bold), the phone won’t ring or display an incoming call but it shows that I have a missed call. Or she sometimes get Call In Progress.
Any thoughts? It’s really annoying when we’re trying to call the other but nothing goes through.
Hi,
Well, i’ve been looking in so many websites but I still haven’t found the solution to my problem. Well, the problem is that recently, my blackberry bold 9000 just died ! Yes, Just DIED ! I was texting and it turned off forever ! At first, I thought it was the battery, so, therefore I put to charge for the whole day and night, but that wasn’t the problem. Can you please help me ? I’ve been on this problem for over 5 months !
I have the blackberry curve 8900 smartphone and it completely froze. When i took the battery out and put it back in it loaded up and said varifying security software. Once that had done it asked me for my pin but i couldn’t unlock the phone i tried both methods of unlocking it but neither worked and when the backlight goes out you cant get it back unless you plug it in (as the phone is still on) or by taking the battery out and putting it back in. Now i dont know what to do
@Barbara – I had this exact same thing happen to my 9000 – It came back to life when I got a new battery. I am not positive that this is your issue but I do suggest taking the phone into a local dealer and asking if you can try one of their batteries in yoru phone to see if it boots up.
i have a bb 8350i. i had it plugged into my car charger one day and when i grabbed it to make a call the green led was froze. i removed bat for about 30 min, put back in all i get is a red led not blinking for about 5 seconds but will not turn on, warranty is expired, i tried hooking it into my computer with and with out battery and same thing happens red led for 5 seconds then it disconnects from my comp. so i cant flash my phone i have a new battery tried that to still no luck any advice……
and the screen was froze when the green led was froze
@ben This does happen once ina while and it is unfortunate. The good news is it can be recovered in most cases.
Read this forum post for a strategy on how to recover your dead Blackberry when it won’t be recognized by your computer
http://forums.pinstack.com/f73/how_to_reinstall_os_when_computer_wont_recognize_the_device_is_connected-5178/
I have a blackberry 8900 and whenever i go on my camera it will freeze and i cannot go back, I have tried the soft reset and hard reset but nothing is working.
how can i fix this problem?
Hi I am having trouble with my BB9550. Whenever someone from my stored contact list calls me just the number and the city/state will show up. I end up answering my phone like that person is a stranger. Please Help Me!!
@cassandra Options>Security Options>General Settings then scroll down to “Content Protection”. If you have content protection enabled you have to change the “Include Address Book” field to NO.
Also – Go to Call Log > menu > options > smart dialing > Make sure country code is the right one
Also – change the number length to reflect how many numbers that a local number has
If none of those work – look to see if there is an OS upgrade available to you .
@eric This is either a hardware issue or you are dealing with low system memory. read this for ideas on how to free up some memory – let me know if it fixes the camera issue.
http://www.bbgeeks.com/blackberry-guides/8-ways-to-trim-the-fat-from-your-blackberry-88493/
PLEASE can someone help me…
I have an 8310 curve and very suddenly it is losing it’s GPRS signal. I have contacted my service provider in South Africa and have done the HRT so many times…
On a hard boot, GPRS signal comes back, but the disappears and goes to gprs…which disconnects me from BIS…
What could be the problem?
Is my battery braking down? Is my handset faulty? Is it a memory problem?
I am at my whits end…
I know there are ppl out there with the knowledge…please help :)
This sounds like it could be one of two things.
1) your hardware or software may be failing – try upgrading your OS to the latest available
2) you are in an area that has poor coverage – if this is the case there is not much you can do.
I have the BB Curve 8520… It’s been saying I’ve had 1 BBM unread message. I’ve shut it off, pulled the battery, deleted all my messages and cleared my phone out.. Yesterday it went up to 2 unread messages, and now it’s at 3 unread.. When I get a new bbm the count goes up.. I’ve switched themes and put the original theme back and it’s still there.. I’m ready to rip my hair out!!! HELPPPP!!!
@mary it sounds like you are experiencing a known bug with the .57 version of BBM. I suggest you downgrade to the .33 version and it should solve this issue.
in black berry when someone calls me but my no goes busy tone I had a missed call.plz solve my proble
I have a BB Curve 8590 and my problem is my phone doesn’t make a sound when I receive an sms. I made all the correct selections (ie tone etc) however unless I’m looking at the screen when a text comes through, I cannot tell when I receive one. SomeONE plsss help.. it’s driving me BONKERS!!!
@Pearl try doing a battery pull to see if it starts working again. If not you may want to look at upgrading your os to ensure you have the most recent version available.
@atif That sounds like a problem with your service provider rather than the phone itself. Unless you have installed some type of call blocking application and configured it wrong I would suggest contacting your provider and seeing if they can see any issues with your account setup.
I got a new blackberry curve last Tuesday. I put it on charge this morning and then went to get it and it was so hot that I could hardly touch it. I took it off charge and it just got hotter and hotter, then went off. It won’t fo anything now.
I got a blackberry cyrve 8530 yesterday. is there a way to adjust the alerts..like if I miss a text, can I get it to beep at me periodically until I read the message? Also,when a text comes in, my phone remains black and only lights up when I tap the center pad and then I have to go into the text app to view the text. Can I adjust it to automatically backlight when a text comes in and will it display at least a partial of the message without having to specifically chase it down in the text app? Thanks for your help.
The scroll ball has stopped working in one direction – like I cannot scroll up only left, right and down. It will not physically roll in 1 direction
Hey guys I need some help please.
I have a Blackberry 8320 TMobile phone.
I’ve noticed that lately the keyboard is staying lit 24/7. Not the backlight just the keypad light. I’ve tried battery pulls. My batt life is a few hours it seems. My software is V.5.0.81
version = 4.5.0.81
I have a black berry storm and it just keeps dialing people on my contacts. I took it to a place and they were to stupid to tell me what was wrong. Maybe some one here knows more than they do and can tell me what is wrong.
i have a problem with my BB Storm 1. Was chatting with someone yesterday and suddenly, the screen and all the characters started breaking up and after some minutes (after pulling out the batteries twice) i observed that the screen characters flipped over in the reverse direction. Now, i cab view anything on the screen, its just blank. I think i had a virus attack, what should i do?
i just scanned my BB using Avast anti virus installed on my system and it found a Trojan Horse virus named Win32:Kavos [Trj] with the model as 100311-1, 11/03/2010.
What should i do?
i aready delected it by the way….
@simon – firmly apply pressure to the trackball and roll it in the opposite direction of the one that is sticking.
@Amanda This is not normal – well some heat is but that seems excessive. I would get it replaced.
@tony I would suggest grabbing a more recent release of the OS from another vendor and installing that to see if it solves the issue.
you can grab them here – remember to backup everything before the update and to delete the vendor.xml file.
http://www.blackberryos.com/forums/downloads.php?do=cat&id=35
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
my blackberry presses buttons by itself and this problem really is getting on my nerves wat can i do to solve this problem
my blackberry 8800 sounds very quiet when i call people and some times i have to shout for people to hear me any idea how to turn the mic up?
Hi, I need help, I have a BB Pearl 8110 and it always vibrate before it rings, How can i turn that off?
hey cooper umm my bb wont even charge.
my friends gave me a blackberry curve 8310 and every 20 minutes or so it will turn off if it is off the charger and will not turn back on until i put it on the charger. it is fully charged when this happens. this never happened to my friends though. they said maybe its a sleep timer or something but i dont think there even is a sleep timer.help ?
@Jenny Sounds like something has been corrupted. First try a battery pull.
If that does not fix it I say wipe the device (after backing up all your data first of course!).
Load up the most recent OS for your device and you should be back to normal.
@Nathan – won’t charge when plugged into the wall? How about the rear usb port on your PC? If you pull the battery and plug it in via usb do you see any LED flashing?
@Ymoore Locate the profiles icon, scroll all the way down to Advanced, highlight the active profile , hit menu > edit, go down and select phone and make sure both out of holster and in holster say “Tone”
@trey add a lock to the keyboard
Heya, i’m new to this kinda thing. But here goes.
I left my blackberry 8900 curve on charge overnight and i woke up this morning to a white background and a timer symbol. It’s been doing that all day and i’ve tried a battery pull and all sorts of stuff but it won’t do anything else?
Any advice would be really helpful, thanks :)
what do u mean by pull the battery? and no wont charge when plugged into wall…i think where u plug it in at is broke
I have a problem with my Black berry 8310 curve, recently it showed “no service” this means I cannot call, receive call, email and all other services. When I put the SIM card in other phones it works well. What is wrong with my phone? can some one help? Thanks in advance
Hi,
I have a Blackberry Bold 9700. It has been very good to me so far, until the last few days. The scroll pad on the phone doesnt respond at times. Today has been unresponsive all day and its really annoying! Why is this?
Oh i forgot to mention that the scroll pad does work only to click that the cursor has selected. It wont let me scroll to any other applications.
@Jit Not sure what is causing the trackpad to become unresponsive. I suggest a quick battery pull to see if it corrects the problem. Let me know
@onesmus Try resending your service books and HRT – instructions here:
http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/
@nathan If you remove the battery and plug the phone in via usb (use the rear usb on your pc) you should see the LED flash which indicates there is power running to the device.
If you launch desktop manager at that point it may recognize the device – at which point you can upgrade software and backup if necessary.
If you see no LED flash then it indicates a hardware issue and you may have to bring the phone in for repair/replacement.
Hi Cooper.
I have tried the battery pull all day today, but its still unresponsive. I have no idea what could have caused it either!
I have an annoying problem on my blackberry 8310. When I’m listening to music, if i plug in my headphones, for some reason only the right side of the headphones works. I’ve checked the same headphones on another device and they worked well, I’ve even tried another headphones and the same thing happens. What do you think I could do?
Thanks in advance, Keep up the good work.
ok gotcha
what do i do if where i charge it is messed up?
so my blackberry gives me this message “Uncaught exception:java.lang.NullPointerException”. how do i fix this?now my phone logg is acting up and i cannot see my missed calls.
@paulo – are you using the standard pair of headphones that came with the BlackBerry?
@jit I would do a complete backup of your device – contacts data etc – then reload the os – if it is still unresponsive after that then it is absolutely a hardware issue and you will need a replacement.
@Cooper no I’m not. The phone was given to me by my uncle who first used it and lost the headphones. I’m using the same pair of headphones I use on my PC (Samsung headphones) to listen to music which work perfectly. They just don’t work so well on the Blackberry. If I pull them slightly out, I can hear from both of the sides of the headphones, with a weird sound and a small buzz on the background.
Do you think that the stereo jack is damaged?
When getting a sms text my blackberry only gets the time and no name and i cant reply
@Cooper – How do i back the BB up? and how do i reload the OS? Im rubbish with this sort of thing ha. Thanks
This problem has come up recently for me, and has only become more and more frustrating. I have a blackberry tour (verizon), after every missed call my phone will not allow me to make any calls, every time I do it says “call in progress”. I’ve tried turning off the phone but it doesnt help, the only way to make it stop is by having someone call and answering it. Also when I click the “end” or “power off” button it makes a beeping noise and takes me to my call log. Any solutions?
@patrick this is a known bug and is OS based. You will have to update your OS to the most recent one available.
Look here for new OS files – you can use one from any carrier as long as you delete the vendor.xml file.
http://www.blackberryos.com/forums/downloads.php?do=cat&id=22
Here are instructions on how to upgrade:
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
@jit here are the instructions you need
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/
@Keyss Try a battery pull while the device is on to see if that brings it back to normal. Replace the battery after 1 minute.
@paulo The jack is standard size by definition but is actually slightly larger than standard from what I can tell.
Your issue may be that that particular pair of headphones just doesn’t fit “right”. Try a few pairs to see if the problem exists all around. If it does then it more than likely means you have damaged the jack in some fashion.
Cooper, I’d like to thank you for all your help. You were really helpful, I have one last question though: In case the jack is damaged, is it possible to replace it on the board?
Once again, thanks a lot for all your help. The post is great and so is the website. Keep up the good work.
Leave a Reply