Comments on: Making the font smaller on your BlackBerry Tour

By: Theme Review Wednesdays: GreenTech, Winter Wonderland, Liquid Chrome | BB Geeks

Wed, 18 Nov 2009 17:04:22 +0000

[...] or subscribe to us on Twitter!Over the weekend I had a big choice to make. As I mentioned Monday, I got a BlackBerry Tour on Saturday. After I set up all the technical aspects, I was left with a decision over which theme to choose. I [...]

By: DavidB

DavidB — Tue, 17 Nov 2009 15:11:23 +0000

@Joe:
Hmmmm…that sucks. I hate it too, but it’s not just Gmail. I get the occasional Yahoo and USA.NET and COMCAST.NET email with the same issue.

My problem right now is that in OS 5.0, URL’s in an email are no longer “clickable”. So when someone emails an address to my Yahoo email I have to do a cut and paste into browser, which seriously sucks on the Storm. I have that Yahoo email address going to both my OS 5.0.0.328 Storm and my 4.7.1.57 Tour, and links can be launched from the same email on the Tour that won’t let me launch them from that email on the Storm. Not for sure if it’s OS 5.0 definitively or something to do with Yahoo, but I suspect it’s OS 5.0. Both of these devices are connecting to the same Verizon BIS servers so OS 4.7.1 versus OS 5.0 is the only delta in the setup.

So, when you say they exchanged your Curve for a Tour, they did an even up swap? Or you had to pay for an upgrade and sign a contract extension?

By: Joe

Joe — Tue, 17 Nov 2009 14:17:38 +0000

Tried that, David, but once I turn off HTML email, it doesn’t give me an option to turn it on for individual messages.

By: Joe

Joe — Tue, 17 Nov 2009 13:53:22 +0000

d_fisher, I think that the software upgrade they’re referring to is OS 5.0. That can’t be too far away.

By: DavidB

DavidB — Tue, 17 Nov 2009 13:47:22 +0000

Turn off HTML for that address in Email Settings. Then just Get HTML (the way you are getting Plain Text now) when you DO want the HTML.

By: d_fisher

d_fisher — Tue, 17 Nov 2009 01:06:09 +0000

FYI, I reported this exact issue to RIM back in early Sepetmber. They told me this bug was fixed previously and didn’t know (until I called) that it showed back up. I was told that its “going to be fixed in the next major release of handheld software”. Your guess is as good as mine as to when that will be.
- Doug

By: eTHE2

eTHE2 — Mon, 16 Nov 2009 22:25:34 +0000

I long term trialed a Tour for my company using one of our BES servers. In that trial, we did not see the same thing for the GMAIL as you described above(using Google’s software); however, we saw this on the internal company email using the Blackbery supplied email tool.

The only setting that was capable of rendering the correct font was to select ‘Get Plain Text’ as you described above. This has been reported to VZW and RIM. Both have stated they are aware of the issue but have not committed on a fix timeline. Currently, there is no recommended setting that overcomes the issue other than the one pointed out above. We have cautioned our users about this nuisance if they choose to acquire one.