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There seems to be a a problem facing BlackBerry Curve users, specifically those who have Verizon’s 8330. Once again, I’m not sure how widespread this problem really is, but most people I’ve talked to experience it on the 8330. This has come up in numerous forums, and I received no fewer than three emails over the weekend asking about it. Essentially, the problem is that the hourglass icon keeps popping up every five seconds, while nothing should be loading. It causes not only a visual nuisance, but it actually lags the processor, causing everything to run a bit slower. So how can we remedy this problem?
I talked to my Verizon rep about it, and she nearly tore my head off. She’d been getting the same complaints recently, and no one has really been able to do anything about it. I had a similar problem with my 8830, but a quick battery pull took care of it every time. It appears that the solution to every BlackBerry problem did nothing for Curve users.
Now, I have stake in this, too. A few weeks ago, I traded in my 8830 for an 8330. I haven’t yet had the problem, but judging from the emails and forum posts I’ve seen, I think I can narrow it to the Facebook application. Actually, it’s really just a quick launch. In any case, it comes pre-installed on new Curves, and people I’ve talked to have used it. I, on the other hand, have launched it but once, and even then I stopped the browser before it loaded.
This is, of course, not a scientific deduction. It’s just what I’ve been able to figure given the evidence presented. To delete the application on the 8330, go to Options -> Advanced Options -> Service Book. Under there, you’ll see Facebook [BrowserConfig]. Hit Menu and delete it. Head back to the main screen, and it will be gone. Here’s the catch, though. Normally, I’d recommend a battery pull to refresh everything. However, I’ve pulled my battery a few times, and sometimes the Facebook icon comes back. I’ve taken to just hiding it, so I can never accidentally launch it.
Sorry there’s not a better idea yet. If any of you have found a real solution, post it in the comments.
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13 Comments ↓
Had the exact same problem on my 8310. It only started after installing the stupid facebook app. It got to the point where I’d have about two minutes (after a battery pull) before it just froze up completely. Since removing the app, it’s been running smooth and without a hitch!
A friend had the same problem and they told her just to delete her old email because the hourglass meant the phone was searching for memory. She cleaned up her email and it is now working fine. Hopefully this will help everyone else.
There is a memory leak. I bet when this happens you would find 0 bytes free. I have never had Facebook on my 4.2.2.196 Verizon 8830 and it happens to me too. Deleting stuff to maximize free memory seems to only delay the inevitable.
Disabling javascript in the browser can help too but breaks some sites.
Just my experience.
David, I had the same issue on my 8830. It happened when I loaded certain web pages. A battery pull fixed it, though.
Most people I’ve talked to with the Curve issue, though, check their memory and have plenty.
I’ve had a similar problem on my VZW 8830 - but, quickly realized it had to do with Viigo 3.0 beta. I notified Viigo and they seemingly corrected their problem. I do still get it occassionally, but, can’t yet pinpoint the problem. FWIW - I DO NOT have the FaceBook application loaded. There is something else going on here.
I had the same problem with Viigo, KSAT, but it was with the pre-build edition for WES. I didn’t notice it with the first public beta.
I use the Facebook app on my 8330 all the time and never have any trouble. I even leave it running quite often. Of course, I am running 4.5.0.77. That might be preventing the issue from occurring.
It very well may be preventing it, Nathan. Anyone else using 4.5 and not have this issue?
Thank you so much! I was convinced that facebook was the problem, and several of my friends (who also have the curve) said that I was crazy! Once I deleted it, I got 36 backed up Facebook notification emails, and the hourglass is gone.
Thanks again.
I had EXACTLY the same problem - battery life reduced to 4 hours, no emails coming in. hourglassing every 2 seconds, the blue arrows flashing and my phone lagging for no reason whatsoever.
I deleted facebook, and i had a flood of 105 emails.
You saved my life, and my sanity. thank you so much.
had the same exact problem in #7919. deleting facebook fixed it.
go on your DM and delete facebook…. ive been having the same problem all week and i just deleted that app… 250 FLOODED EMAILS!!!!! so thanks guys! this was really helpful!
8310 -no facebook app installed. Always happens on sites that have particular javascript that crashes the crappy bberry browser. Very annoying.
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