Cooper

Installing BlackBerry Desktop Software

Posted by Cooper on November 15, 2007 | 67 comments | Filed under : BlackBerry Guides

Welcome to the BlackBerry Desktop Software primer, a companion article to our Taking Screenshots of your BlackBerry series. Here you will find instructions to help you install all the system files required to connect your BlackBerry to the various screen capture applications presented by BBGeeks.


You will need to download four files before we can start.

  • BlackBerry Desktop Software V4.2
  • BlackBerry Desktop Software V4.2 Service Pack 1
  • BlackBerry Desktop Software V4.2 Service Pack 2
  • JavaLoader.exe

Installation Process

Upon initiation of the installation, you will be asked if you are hooking up to BES or a standard BlackBerry internet solution. If you do not know which of these you use, check with your service provider.

Select the appropriate option and click the next button.

The next prompt will allow you to decide which type of messaging system you are currently using.

The options are Microsoft Exchange, Lotus Domino and Novell Groupwise / BlackBerry Enterprise Server for MDS Applications.

Choose which option applies to your current message notification setup and then click the next button.

The next option you will be presented with is Message Redirection.

If you are running a BlackBerry Enterprise Server, you will select this from the two available options. In the event that you are not using a BES, you must use the BlackBerry Desktop Redirector. To choose this option, click the radio button beside “redirect messages using the BlackBerry Desktop Redirector”

Finally you will be given the option to start BlackBerry Desktop Software every time the computer starts, and to place a shortcut icon to the application on your desktop.

Check or uncheck these options as you prefer and click next.

The setup program is now ready to install your BlackBerry Desktop Software. Click the install button.

Installing Service Pack Upgrades

Once you have installed the standard BlackBerry Desktop Software, now you have to make it as safe and secure as possible. To do this, we need to install the Service Packs that have been issued after the initial release.

Double click on the downloaded BlackBerry Desktop Software Service Pack 2(SP2) icon and follow the instructions presented.

Verifying your current version of BlackBerry Desktop Software

How do I verify the version of desktop software that is installed?

  1. On the taskbar, click Start > Programs > BlackBerry > Desktop Manager.
  2. On the Help menu, click About Desktop Manager.
  3. Verify that the most current version number is displayed.

You may need to upgrade at some point in the future. For easy to follow upgrade instructions, head to the following URL.
Download the BlackBerry Desktop Software upgrade instructions.

Installing the JavaDeveloper Environment

Once you have installed the BlackBerry Desktop Software, it is time to install the Java Develpment Environment. To do this you must double click the jdk-1_5_0_13-windows-i586-p-iftw file that was previously downloaded.

You will be prompted to download file named JDK5 before you may continue. Your browser will open to a URL where the file is located. Choose the latest version from the list presented and click download. (At the time of writing, the latest version is JDK 5.0 Update 13.)

On the next screen, you must select the correct version of the file for your operating system. Since I am running windows, I will choose the Windows Online Installation option.

Choosing this option will download an executable file to the desktop which must be double clicked in order to begin the online installation. Follow the on screen instructions to continue.

Once the installation of the JDK has taken place, return to the JavaDeveloper Environment dialog box and click finish and follow the on screen instructions to complete the installation.
______________________________________________________

NOTE: If you complete all the installations and are having a problem locating the JavaLoader.exe file, have no worries. The file can be downloaded directly from the following URL.
Download JavaLoader.exe from PinStack.com or as part of the JL_Cmder package here

Keep in mind that you will have to register as a member of the pinstack.com forums in order to download the file directly.
Once you have downloaded/located the JavaLoader file, simply copy it to the same folder that the BBScreenShooter and BBScreenStream executable files are located.

BlackBerry Accessories

1 Tembo Kelvin March 26, 2012 at 3:37 pm

I have a bb touch 9800 I want to use it as a modem to my compaq laptop. Please help I don’t know to go about It.Computer Technowledge is new to me

Joe 2 Joe November 10, 2011 at 10:52 am

Bongi, you have to download it right to your PC.

3 Bongi November 10, 2011 at 9:23 am

Hello guys.
I jus need to know if I can download the desktop software on my curve and then install it onto my pc? Iv misplaced my cd

4 M. Hanif September 25, 2011 at 11:16 pm

NEED HELP. I have a BB 8520 curve, i use Waridtel and Ufone in Pakistan, but using any of the WSP’s i could not be able to send an SMS while i receive SMS properly, i can make calls easily. Please someone help me. Thanks

5 MSGOPALA September 8, 2011 at 2:33 pm

Hi,

Had an older version of BB desktop mgr 4.5. User did not uninstall the old version but rather when she upgraded to another bb re-installed bb desktop mgr 6 and then was not able to sync her device. The message reads internal error. I have uninstalled vx 6 and 4.5 and cleaned out the registry but cannot get a good install on her desktop. I have since then installed vx 6 on another desktop successfully. In the control panel I can still see the bb mgr 4.5 but trying to remove it I get the message program is not installed. Any suggestions on how to get the older version off her desktop and successfully get to the newer version.

Thanks

6 Anac August 3, 2011 at 4:11 pm

I upgraded to bbm 6.0 but I want to downgrade back to 5.0. Pls help. I also deleted my blackberry map and word to go, pls how do I reinstall them. I used d blackberry link but it only installed map loader and I can’t even find the loader

7 browneyedblondie5819 July 10, 2011 at 8:18 am

I just recently got a BB curve 8530 off ebay. It didn’t come with a cd in the box to download to my laptop. What files do I need to download onto my computer and laptop to use my BB as a modem for internet away from home via USB? Also, what features on my phone do I need to change or make sure are downloaded to my BB? Thank you

8 lee July 9, 2011 at 5:54 pm

hi cooper i am just wondering where to get a usb driver so that i can download blackberry messenger :) thanks lee

9 Von July 3, 2011 at 1:41 pm

Hey Cooper, I recently purchased a Blackberry Storm 2 9550 offof Ebay, i was wondering, do i have to install the desktop manager CD that came in the box, or can i just use the current up-to-date one i already have on my pc? And do i need to connect my old blackberry in order to do a transfer or can i just locate the backup files and go from there? Thanks!

10 Pedro Escajadillo June 14, 2011 at 2:42 pm

I am planning on buying a blackberry storm but it doesnt come with the disk to instal bb desktop manager. I already have it installed from my last blackberry. Will BB desktop manager work with any bb device?

11 lhoi April 21, 2011 at 11:43 am

sir..i install already device manager on my desktop but when i upload or add an application it said tha “THE DEVICE DOES NOT HAVE SUFFICIENT STORAGE SPACE TO ACCOMODATE YOUR SELECTION”PLESE SELECT FEWER APPLICATION..pls help me

12 dare April 18, 2011 at 1:16 am

reload software:552 my blackberry curve2 does not boot again and it keeps showing this message…what do i do

13 Kithure April 14, 2011 at 12:55 pm

Hi Cooper?
I have a bb 8100 which has been unlocked,previusly has been sim locked to
T-mobile of Usa.
Now all the functions are ok except that no network!no coverage! when the radio is on after searching for networks none is found .What do I need to do ? please help
Kithure .
East africa-Kenya

Cooper 14 Cooper March 31, 2011 at 8:55 am

@Edward It sounds like you may not have the correct drivers installed on your computer. Try grabbing the drivers from here
https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=5C58DB71D687DE61752AB278371FEBF6

Instal them on your computer and your Blackberry should be recognized.

15 edward March 31, 2011 at 8:21 am

I when I connect my BB to the PC it comes up with a msg saying device not recognised. and then on my BB it says I cannot connect or charge my BB with this connection.

Please help

Cooper 16 Cooper March 7, 2011 at 9:32 am

@Gloria Ok so first you have to download and install BlackBerry desktop Manager. Once you have that installed you need to get your Operating System Files (OS).

When the OS files are downloaded you will have to double click the OS file and install it on your computer.

At that point you will have all the files in the right folders and any device updates should go smooth from then on.

17 Gloria March 6, 2011 at 10:12 pm

Hello, I have a BB Curve 8310. I am having trouble installing the new Blackberry Desktop software I am getting error 1324, it says that the installer doesn’t have sufficient access to a file. I have checked the folder location which is supposed to be C:\Documents And Settings\All Users\Application Data\ Research in Motion\Blackberry\ip_modem_configuration.xml

I dont even have the ApplicationData folder. Please help!

Cooper 18 Cooper February 28, 2011 at 9:47 am

@Candi Try:

1. On the handheld, open Options.

2. Select Advanced Options.

3. Select Default Services.

4. Change the Calendar (CICAL) setting to the proper calendar.

5. Press Menu > Save.

19 Candi February 26, 2011 at 10:19 pm

I need help! I was just given a new bb 8530 from Sprint (cuz my other one was having issues) & I backed up my old phone & set up my new phone. The desktop manager will not restore, sync whatever the calendar ony. When I go to the organizer &click on configure, all other options are avaialble but the calendar which it states is not installed! Please help! My lifeline for my family of 6 is thru this phone! Without it, no appointment will ever be kept!!!!

Cooper 20 Cooper January 12, 2011 at 11:29 am

@gustavo Hola

21 gustavo January 11, 2011 at 1:32 pm

hola

22 sarara September 9, 2010 at 7:02 pm

I don’t have my bbm contacts backed up! Is there any way I can get them back ??

23 ally February 11, 2010 at 11:24 pm

we jsut downloaded the 5.0 from the new 8530 BB and can not get the “Handheld Mgr” to open. we are trying to tether the bb for a PC modem, Help!!

24 Mubarak September 4, 2009 at 7:32 pm

I need to install ARABIC support for my blackberry bold 9000.

Please advice.
Best regards,

Cooper 25 Cooper July 27, 2009 at 6:53 am

@raja shaker Do a Google search for that exact term and you will find many download links.

26 raja shaker July 25, 2009 at 12:07 pm

where can i install plazmic_theme_reader.alc

27 Geek Guide: How to Backup and Restore Your 3rd Party Applications | BB Geeks July 15, 2009 at 9:27 am

[...] a full system back up and then capture the files that are being backed up from a temp file that the BlackBerry Desktop Manager creates during the process. It sounds kind of complicated, but I promise you it works and is easier [...]

28 vaid May 21, 2009 at 11:51 pm

I just purchas black berry from T mobile ,i have lab top hp pavilion ,and moc 2003 but not working

29 Angelena May 7, 2009 at 4:24 pm

I downloaded the latest version of bb desktop mgr 4.7. Is it just me? i can’t find redirector on there!?

30 Ismael Scruton April 27, 2009 at 5:31 am

Keep working ,great job!

Cooper 31 Cooper April 3, 2009 at 12:10 pm

download the latest desktop manager software from the RIM website instead of using the older version from your cd.

When you plug in your BlackBerry via USB, be sure to select enable mass storage mode – that way you can navigate the folders on your blackberry just like any other windows folder.

32 Dana April 2, 2009 at 4:08 pm

I can’t seem to do anything with my pictures. Attempts at emailing them or saving them to my desktop have been unsuccessful. I’ve loaded my User tools CD…but no luck it seems.

Dana

33 How to switch devices on a hosted BES | BB Geeks March 19, 2009 at 8:58 am

[...] the Storm or the tardy Bold. Thankfully, the solution is simple. For starters, you’ll need BlackBerry Desktop Manager software. From there, it’s a [...]

34 Julie March 1, 2009 at 5:08 pm

haha ^^ nice, is there a section to follow the RSS feed

Cooper 35 Cooper February 26, 2009 at 9:14 am

@Lindsey Don’t use the software that came on the cd, download the latest version of the Desktop Manager from RIM and try that – if it still does not work leave another comment here.

36 Lindsey February 25, 2009 at 11:08 pm

I downloaded destop manager from the CD that came with my new Blackberry storm. I have tried to download to videos from Videos4blackberry. I opened the destop manager and click on Media…it only gives me the options of VCast Music and Media Sync when my phone is connected…it never allows me to click start on the media manager…what am I doing wrong and how can I fix it…it is driving me crazy. Thanks.

Cooper 37 Cooper February 12, 2009 at 10:28 am

@richards no just get the lates service pack available – it will contain all previous upgrades.

38 richards February 11, 2009 at 11:31 pm

can i ask , do u need to load the SP1 before loading the SP2

Cooper 39 Cooper January 8, 2009 at 12:31 pm

@JerryD Thanks for pointing that out – the links in the article have been updated.

40 JerryD January 7, 2009 at 11:23 am

The link for Javaloader is broken due to site changes. The corrected URL above is:
http://forums.pinstack.com/attachment.php?attachmentid=1087&d=1149738115

An updated JavaLoader.exe (v1.9.1) is available in the JL_Cmder package at:
http://forums.pinstack.com/local_links.php?catid=5&linkid=1880

41 How to watch video podcasts on your BlackBerry | BB Geeks January 7, 2009 at 11:01 am

[...] can also use BlackBerry Desktop Manager to load the file to your media card. Or PocketMac, or Missing Sync. In any case, there are a number [...]

42 I just got my first BlackBerry…now what? | BB Geeks December 30, 2008 at 11:00 am

[...] first thing you’ll want to do, software-wise, if you have a PC is to install BlackBerry Desktop Software. This will be your home base, if you will, when you have your Berry connected to your PC. If you [...]

43 What song is that? Find out with Nobex Radio Companion | BB Geeks December 23, 2008 at 8:32 am

[...] The best part of this application, other than its ability to identify songs, is that it’s free. You can download the application in three ways. First you can point your BlackBerry browser to nobexrc.com/download. You can also enter your email address on the download page, and they’ll send you a link. Finally, you can perform the operation with BlackBerry Desktop Manager. [...]

44 Twitter Help Monthly Roundup Round 4 | BB Geeks November 10, 2008 at 12:26 pm

[...] that it is not possible to do a Verizon 8330 OS upgrade OTA and that it must be done through the Desktop Manager. rickt suggested extracting the OS, removing the vendor.xml file and then connecting the BlackBerry [...]

45 How I nearly killed my BlackBerry upgrading to OS 4.5 | BB Geeks November 3, 2008 at 8:39 am

[...] a PC, I have a Mac, so this was my opportunity to take care of any BlackBerry issues which require Desktop Software. When I saw that Verizon officially released 4.5 for the 8330, I thought I was in heaven. I sat [...]

46 What does OTA mean and how does it work? | BB Geeks October 29, 2008 at 7:26 am

[...] The acronym stands for Over The Air. This usually refers to downloads. You might see links saying OTA. In such an instance, it means that you can download the application directly to your device, without having to download it to your computer and load it with BlackBerry Desktop Manager. [...]

Cooper 47 Cooper October 27, 2008 at 8:19 am

@Ed your problem is likely one of the following 3 issues:

1. Windows Installer error
2. Your anti virus program is blocking the install script
3. Your InstallShiled folder is corrupted in some way.

Read the following link to find out how to fix each of these issues:
http://www.blackberry.com/btsc/articles/786/KB03646_f.SAL_Public.html

48 Ed October 25, 2008 at 12:19 pm

Help – get Error 1720 when installing BB desktop software

49 Checking in on the latest OS 4.5 builds | BB Geeks October 22, 2008 at 7:46 am

[...] need the latest version of BlackBerry Desktop Software for [...]

Cooper 50 Cooper October 21, 2008 at 7:51 am

@Mike check out this post for a step by step guide on how to get around Error 2738.

http://www.somelifeblog.com/2008/10/blackberry-desktop-install-error-2738.html

and be sure to install SP2 as well.

51 Mike October 20, 2008 at 9:48 am

Error 2738. Could not access VBScript run time for custom action. I get this error when running the Version 4.2 Service Pack 1 after download.

52 Taking BlackBerry screenshots if you have a Mac | BB Geeks September 22, 2008 at 8:03 am

[...] to us on Twitter!Being a Mac user can be tough for a BlackBerry geek. Not only can I not use BlackBerry Desktop Manager, but a number of the better applications only run on a PC. This includes BlackBerry Screenshooter. [...]

53 Schuyler July 6, 2008 at 4:43 pm

I have been trying to download opera mini for my pearl 8130 but everytime I try adding it through the application loader it brings up an error. Any ideas on how to help?

54 BlackBerry Guide: How to Install 3rd Party Applications on Your BlackBerry | BB Geeks June 5, 2008 at 10:13 am

[...] BlackBerry. There is usually a second option for download to your desktop and installation via the BlackBerry Desktop Manager. The Desktop Manager installation process is described in the next [...]

55 How to listen to podcasts on your BlackBerry | BB Geeks May 21, 2008 at 11:47 am

[...] like sideloading podcasts onto your iPod. You simply download the MP3 file and transfer it through BlackBerry Desktop Manager. If you download the podcast through iTunes, you can right click it and hit “show in Windows [...]

56 Using your BlackBerry as an MP3 player | BB Geeks May 8, 2008 at 3:21 pm

[...] is through the BlackBerry Desktop Software. If you have the latest version, it will have Roxio, which will allow you to move your music from [...]

57 Do personal BlackBerry users need a hosted BES? | BB Geeks March 3, 2008 at 2:40 pm

[...] server, you’d have to hook up your BlackBerry to your computer via USB, and use the BlackBerry Desktop Software to get everything in order. But with BES, that data is synced [...]

58 Step by Step Guide to upgrading your BlackBerry OS | BB Geeks February 6, 2008 at 9:01 am

[...] Before you proceed any further you will need to ensure that you have the latest version of BlackBerry Desktop Manager installed on your [...]

59 Karen January 15, 2008 at 7:09 am

When I try to open Desktop Manager, it starts to open then stops. Any suggestions?

60 The idiot’s guide to using your BlackBerry as a modem | BB Geeks December 28, 2007 at 1:17 pm

[...] Handheld Manager installed on your laptop. The BlackBerry Handheld Manager is a component of the BlackBerry Desktop Manager software. In order to initialize the BlackBerry Handheld Manager, simply activate the Desktop Manager [...]

61 Cooper December 14, 2007 at 8:23 am

Hello Michale, the links have been updated. Thank you for bringing this to my attention.

62 michale omode December 13, 2007 at 6:19 pm

link to download software is not working

63 Taking Screenshots of Your BlackBerry using BBScreenShooter | BB Geeks November 17, 2007 at 7:31 am

[...] Note: Before you are able to use BBScreenShooter to capture images from your BlackBerry display, you will need to install the BlackBerry Desktop Software. [...]

64 Creating Video Demos from Your BlackBerry using BBScreenStream | BB Geeks November 17, 2007 at 7:05 am

[...] Note: Before you are able to use BBScreenStream to capture video from your BlackBerry display, you will need to install the BlackBerry Desktop Software. [...]

Rae 65 Rae November 16, 2007 at 3:19 pm

Carmela – you can find the ScreenStream guide here.

66 Carmela Cosentino November 16, 2007 at 11:12 am

how do I download teh BBScreenStream? thanks.

67 Taking Screenshots of Your BlackBerry | BB Geeks November 16, 2007 at 7:54 am

[...] system files linked to below. If you are not quite sure of the process involved, jump over to our Installing Necessary System Files tutorial for a step-by-step guide to preparing your [...]

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