BB Geeks

1 Al January 31, 2012 at 4:27 pm

I have an old 8310 Curve. I don’t want to use the browser, and have deleted the WAP, etc., from the service books. That takes care of the browser icons, but all I have to do is do a hard reset (remove battery) and the device resets it all. How can I permanently remove the browser from the OS so that a hard reset won’t reinstall it?

2 Shan January 29, 2012 at 9:39 am

i have a password lock on my phone and everytime i turn my phone off when i turn it back on i will have to unclock it, but now i have turned it on and i cant unlock the phone because the trackpad wont click or scroll, please help?

3 Hailey January 16, 2012 at 6:28 am

Okay so all of a sudden when I try to use my browser on my bb curve 9300, I type in the address I want and it begins to load but then just stops and goes back to the start when you first open the browser (that page where it shows bookmarks and history) so I couldn’t open any websites at all. So I went through options to see if there was a setting I could change but didn’t find any but I cleared cookies, cache ect but nothing changed. Now when I click on the browser it doesn’t open at all! Do you know what is wrong and what I can do to fix this? Will wiping help??

Hailey.

4 Beth December 16, 2011 at 12:19 pm

i set up a pasword for my blackberry curve 8520, but i completely forgot what it was, my phone wiped everything out, and my it says to set up bbm… i had bbm before, and i dont know what to do? pleasee help ? :( pleasee

5 Christopher December 6, 2011 at 2:57 pm

I’m so mad!!! I have a torch 9800 and my friend went to ten password fails and my Phone started to wipe. So I took my battery out and sim card and know I need to know how or off I can stop the wipe.

6 Joe October 31, 2011 at 11:04 am

Bob, wiping your BlackBerry takes it back to the factory default, so the OS will still be there.

7 Bob October 30, 2011 at 3:14 pm

When you wipe a blackberry clean, does that mean it wipes everything, including the OS? I want to wipe my blackberry to get it to default factory settings but keep the OS on it.

8 manda October 22, 2011 at 7:44 am

i have a bb torch 9860 once i done this my text messages stopped appearing in order they now come up as everything i say at the top of the conversation and everything from the other person at the bottom its annoying please help!!

9 rachel October 19, 2011 at 1:03 pm

hi
I got some themes and they changed the icons on the home screen for the media typr files and when i changed the theme back they went blank and now the icon is some dodgy folder :S… what i want to do is restore my bb to factory settings so the icons will come back (hopefully) but without losing pictures and music etc. if i do the wrong password will it delete these? ta xx

10 Lynda October 6, 2011 at 11:40 am

Hello pls, can somebody help, i type a wrong password on my phone after a while, is telling me wiping and scrubbing.pls what will i do. is blackberry 9630.

11 paige October 5, 2011 at 5:35 am

what happens tho if i whipe my fone does it deleted everything, my friend sed it deletes my bbm and everything else is that true or not

12 Chloe October 3, 2011 at 5:49 pm

I installed a theme on my bb and it tolde to reboot my bb and when I came back on all it’s loads up is the front screen and it won’t let me do anything else.. What should I do? Cheers :)

13 Dan September 29, 2011 at 4:08 am

Yup, very useful, thank you!!!

:D

14 Ahmed September 28, 2011 at 11:18 am

I have successfully wipe as per mention guide line, its very helpful for me. Thanks a lot

15 Bb user September 15, 2011 at 7:35 am

Hello
my blackbrry tourch is stolen :(
I have to delete all my data on it,
Do you have a solution for me

16 Mike September 2, 2011 at 8:18 am

This is amazing, people are using this post from 2008 as a general technical support area!

17 kaz August 31, 2011 at 4:32 pm

HI PLZ I HAVE A BB BOLD 9700! IT HAS THAT APP ERROR 523 NOW AND IM UNABLE TO USE MY PHONE!… I HAVENT MADE A LATEST BACK UP . AND I HAVE REALLY REALLLY IMPORTANT CONTACTS THAT I NEED TO HAVE ! PLZ HELP PLZZ!! I BEG U !! I NEED HELP FOR THE RETRIEVAL OF MY CONTACTS!!! PLZ!!!!

18 Geovanni Ortega August 26, 2011 at 12:37 pm

Usefull.
Thank you!

19 chuck August 26, 2011 at 12:48 am

how cool was that…wiped my blackberry just like you said. Thanks again,

Chuck

20 Richard August 9, 2011 at 12:16 pm

Hi, ive just downloaded the new app world on my bb 8900, i was asked to restart the phone, now all i get when i try turning it on is a white screen with a clock in the middle of it, wont load any further! after a while the phone resets itself and repeats the procedure. I have tried app loader on the pc and it tells me i have no device software. I have also downloaded my network providers software from the bb website and it still wont work. Any ideas? If it is broken is there any way I can retreive my contacts from it? Thanks in anticipation.

21 adam August 5, 2011 at 6:16 am

well ive had ablackberry 9300 cruve for about 6month and i as just wondering could it be possible to pit a password on bbm

22 Amber August 1, 2011 at 5:10 am

Hey, I have the 8520 curve, and my BBM dissapeared and so did my blackberry app world, so i wiped my blackberry. Now it won’t let me download app world, and my BBM is still missing, i really don’t know how to sort it out, please help

23 mbewe Zuze July 28, 2011 at 7:04 am

I have a BB8520 and when i tried to synchronise with my laptop it asked for the password before it could complete the download. Am at the last attempt and information to erase on failure. What do i do?

24 mbewe Zuze July 28, 2011 at 4:36 am

I have a BB8520 and when i tried to synchronise with my lap top it asked for the password before it could complete the download. Am at the last attempt and information to erase on failure. What do i do?

25 Minniefarang July 23, 2011 at 12:58 pm

Hi. I have an “UNLOCKED” blackberry storm2 9550 that I bought 2nd hand. I’m running pretty low on my application storage space. I have 36 uninstalled apps but I want them to be completely off of my phone. Can i do a swipe to clean out all the programs and my phone still be UNLOCKED? Or will it be locked if I did that? Is there another way to clear the memory out of my BB applications?

26 Tukun July 20, 2011 at 5:28 am

Hi,
I already wipe curve 9300(wipe 100% success). I try to update using blackberry desktop software but appear at screen BB “Reload software : 507″ and appear at PC (There are no BlackBerry Device Software updates available). Can someone help me to solve this matter?

27 wale smooth July 20, 2011 at 3:55 am

my black berry bold2 wipe it self due to malfunction of the tract board.but i have change the track board.after i have change board i cant send sms and mms message. if i want sent mms it wil tell no service record to send i can only save to draft.pls help me out

28 Tyeler July 16, 2011 at 5:51 pm

Okay so my brother wiped my phone and now I can no longer send MMS. I can’t find it anywhere in my blackberry. Help please

29 sonjablue13 July 15, 2011 at 12:18 am

hi i did a security wipe on my 8520 now the camera has no visual. i have tried updating the software but no luck. the camera worked fine before the wipe. please help!
thanks

30 Brenda July 14, 2011 at 1:09 am

Hi Cooper,

I hope you could help me. I have my BB 8520, yesterday i found the option – memory cleaning- i enabled it and my phone shows this clock, looks like rebooting and after a while it will show a white screen and the cloxk again, it has been like this since 12 hrs ago,, i read somewhere that i need to push by using pin the little whole on the bottom left of my phone and now it went totally dead, i dont know if it is due to the battery..

help me how to revive my Blackberry, i have stored all the pics of my son there, will it get lost?how about my contacts? do i need to re -download apps again once revived
??pls help..

thanks,
brenda

31 Matt Faz July 13, 2011 at 4:36 am

Hey, Just bought my new blackberry off ebay (8900) and theres a password on it, if i do this will it get rid of the password? thankyou

32 jessica July 9, 2011 at 5:33 am

hi there have had a nightmare with my bb i wrongly pressed password five times im now being promted to type “blackberry” but every time i do it will not accept i presse enter and it asks again ive been trying for two days now please help :(

33 khloe July 7, 2011 at 1:17 pm

click on the menu button. then go to opptions. then scroll down to security options. then go to security wipe. then press wipe. done.

34 azeem June 24, 2011 at 12:31 am

dear plz help me my black berry 9700 bold is not working after 10 attempt so plz hell

35 vicky May 16, 2011 at 12:37 pm

hi i have a bb curve 8520 from amazon and when i switch it on the loading bar only goes 2/3 of the way. could you give me any ideas what could be the problem as i have had the phone a week and it is doing my head in not being able to use it.
many thanks
vicky

36 deshael wright May 7, 2011 at 8:51 am

i tried to use the desktop manager on my curve 8520..but my phone still says “reload software 552″..i wiped it using jl_cmder but the msg still pops back up..what do i do?? should i call the company and see if they can do it for me or is my blackberry messed up??

37 dj south May 5, 2011 at 11:07 am

my 9630 keeps switching from the network provider to roaming what can i do to fix this problem

38 sukant May 5, 2011 at 2:17 am

Hai..
I am not able to switch on my camera,it leaves a message as ..(Could not start the camera.Close other applications and try opening the camera again.) Set model-Curve 8520,Please help me
Thanks in advance.

39 sukant May 5, 2011 at 2:12 am

Hai..
I am not able to switch on my camera,it leaves a message as ..(Could not start the camera.Close other applications and try opening the camera again.)Please help me
Thanks in advance.

40 Charlotte April 26, 2011 at 2:28 pm

hello :) my dad has had his blackberry curve 8900 for about a year and it is his work phone, it suddenly came up with a message saying app error 523, then reset. So he clicked reset but then it just goes back into a loop :( so i was wondering is there anything we can go that is free and easy?

thsnk you <3

41 Karma April 25, 2011 at 11:07 am

My BB was just stolen. it seems it is turned off. I requested my phone service provider to lock my number. Will the wipe command still be able to erase the data?

42 Casey April 20, 2011 at 8:41 pm

I did this on my blackberry curve 9300 and I was supposed to get the 10 tries back again (apparently), but it still says I have “0 tries left” each time I wipe it. Is there a way to do it through the desktop manager or any other way ?

43 zeze April 18, 2011 at 1:38 pm

my phone has a message saying if i whipe i wont be able to receive nor send e-mails from this device again…. those that mean even if i configure my e-mails i still wont be able to send nor receive e-mails????

44 Jamie Zielke April 17, 2011 at 9:03 pm

Also, I can receive phone calls but am unable to access any other functions.

45 Jamie Zielke April 16, 2011 at 6:40 pm

Blackberry Curve 9300. I am unable to enter my password and am on attempt 6/10 with 4 attempts left before my contacts etc are wiped. Every key entered is shown on the enter password screen rather than showing an asterix (*) as per usual. It’s as if there is some default accidently pressed? This is the 2nd time this has happened and last time everything was wiped at the 10th try. After a while a screen shows up saying to enter “blackberry”. When I type the word it takes me back to the password screen but nothing changes. I tried taking the battery and SIM card out but no change? HELLLLLP

46 Mike April 15, 2011 at 9:30 pm

Hello, by accident I locked my phone, and after failing on the password attempts it started to wipe clean..so i took the battery out, and now every time i put it back in to start up it continues to wipe..how do i stop this so i don’t lose everything on my blackberry?thanks

47 Ally April 14, 2011 at 2:51 am

Thanks so much, exactly what I needed!

48 Cooper March 29, 2011 at 9:45 am

@Calderon If you had BlackBerry Protect on your device it is possible:
http://www.bbgeeks.com/blackberry-applications/blackberry-protect-released-in-beta-zone-886962/

If you did not have something like this set up then no the device can not be wiped remotely.

49 Calderon Buckner March 28, 2011 at 5:16 pm

Anybody know if a service provider can remotely delete files from a stolen Blackberry?

50 Cooper March 21, 2011 at 8:58 am

@Darren Excellent – glad we could help.

51 Darren March 20, 2011 at 12:34 pm

Just a quick thanks. Exactly what I needed.

52 kyle March 18, 2011 at 6:14 pm

Allurie, go to a webpage or a text message, look for the letter ‘a’, copy it, and paste it into the text field? Don’t know if this would work as I don’t have a password on my phone, or need it resetting. If anyone else would need any assistance with their bbcurve 8520, drop me an email at kyle.ceiran@gmail.com :)

53 Mark March 14, 2011 at 10:52 am

thanks for this… it has been so long since I have even touched a blackberry… you are lifesaver!!!

54 Cooper March 14, 2011 at 9:41 am

@Allurie Try connecting to Desktop Manager and entering the wrong password using your computers keyboard.

55 joe March 13, 2011 at 4:19 pm

if i restore my blackberry to factory settings will my unlock also be removed?? also if i restore it will it fix my phone bcuz it keeps saying please close other applications and try again when i try to open my camera

56 Allurie March 13, 2011 at 5:33 am

So im trying this, but my “a” button doesnt work (reason why im sending it back) so im not able to type the word “blackberry” into the phone. how can i “wipe out” the device before sending it back if i cant even type that word to be able to continue my process of deleting everything?

57 Cooper March 10, 2011 at 9:34 am

@El marko Cheers – glad we could help.

58 El Marko March 9, 2011 at 2:10 pm

Thanks for this quick & easy tip! Works like a charm…On my Bold 9650 the settings were slightly different but with your guidance, it was easy enough to figure out. Thanks very much!

59 Cooper March 8, 2011 at 10:15 am

@jose Permiso, yo no intiendo mucho Espanol – Yo no intiendo la pregunta.
http://translate.google.com/#es|en|por%20favor%20me%20ajude%20botey%20uma%20senha%20no%20meu%20blackberry%20curve%20n%C3%A3o%20sei%20mas%20tira%20que%20fazer%20por%20favor%20me%20ajude

60 jose paulo March 7, 2011 at 1:58 pm

por favor me ajude botei uma senha no meu blackberry curve não sei mas tira que fazer por favor me ajude .

61 Cynth A March 5, 2011 at 4:05 am

My 9700 got stolen and bought myself a new 8520. I am now trying to restore my data from the 9700 to the 8520 but always get an error while doing that. It says the bb restore error.

How can i restore my data onto my new 8520?

Thanks,

Cynth

62 Ash March 2, 2011 at 4:44 am

Omg thank you!!!
(i have a curve but i figured yeah the bb button instead of scroll ball)
I tried to delete everything individually myself but couldn’t get my email address off or my bb msnger username.

This was a huge help! :)

63 Cooper March 1, 2011 at 10:22 am

@kiernan Backup your device and reload the OS files (or upgrade to a newer version) – or restart in safe mode and delete any apps you installed immediately before the phone started acting up.

64 Cooper March 1, 2011 at 9:41 am

@jahinae Unfortunately all your data is lost. Sorry

65 Jahinae March 1, 2011 at 7:19 am

Hi,
Right Before I Feel Asleep Last Night, I Set A New PAssword For My Blackberry. I Forgot The Password 10 Times, And Now All My Contacts Are Lost.

Is There Anyway To Get Them Back?

66 Kieran February 28, 2011 at 11:51 am

Hi there, i am having trouble with my curve 8520. I charged it overnight, and then when i wanted to look at my texts in the morning i could not open them. Because of this i reset my handset, and this is where the problem occured. The phone does not load up, only to 2/3 and then the load up bar just freezes / stops. Any ideas? Please help me!

67 Cooper February 23, 2011 at 9:54 am

@adam If you change settings so that your phone stays on 2G instead of automatically switching between 2G and 3G does the problem go away?

Barring any physical damage, sometime upgrading your OS version can fix issues like this.

68 Adam Tromans February 23, 2011 at 6:24 am

Hi, im having problems with my blackberry 9300 3G. it keeps going to SOS as in the signal. and i have to keep resetting my mobile network just to receive a text. what can i do?

69 Cooper February 21, 2011 at 9:26 am

@mand Try turning off your social apps at night or changing the frequency of the updates to every twenty minutes or so.

70 Cooper February 21, 2011 at 9:13 am

@luke Photos on his device memory will be gone but photos on his memory card will not be deleted unless specifically selected.

71 luke February 19, 2011 at 2:49 am

I wiped my friends phone will his photos and so be gone?

72 mand February 18, 2011 at 8:44 pm

i have a bb curve 8520, my battery is draining even though i charge it overnight what can i do?

73 shelly February 18, 2011 at 3:17 pm

can some one tell me if there is a way of deleting personal data, like my emails, facebooks, app world accounts but leaving apps that have been downloaded safe? thanks please email me at smayers87@yahoo.co.uk

74 Cooper February 10, 2011 at 10:31 am

@Jocelyn Looks like you may have to reload your OS files.

75 Jocelyn Weltz February 9, 2011 at 3:25 pm

Hey I have a 9780 and deleted an app, after I restarted it an app error can on the screen and now it wont do anything..any advice?

76 Cooper February 8, 2011 at 12:59 pm

@victoria No you can safely reboot without losing any of your data etc.

77 amy February 7, 2011 at 3:28 am

for those who having your blackberry keep turn on and off and wont turned on. It called NUKE BERRY. you can go to this site to follow the steps how to recover your BB :)

http://technology-technology-news.blogspot.com/2011/01/nuked-blackberry-keep-rebooting-nonstop.html

78 victoria miller February 6, 2011 at 7:32 pm

Hi, so I was installing the new app world for my blackberry bold 9700 and it said it involves a reboot and I clicked to do it later, but I need to know if I reboot it will everything be deleted like pictures contacts etc;; please tell me through my facebook so much easier victoriamiller10@hotmail.co.uk xx

79 Stephen Druessel February 6, 2011 at 12:37 pm

Perfect! This is exactly what I was looking for.

Thank You for posting the video!!!!

80 Cooper February 1, 2011 at 10:54 am

@Jenny You need to now reload the operating system software. The device has been wiped.

81 Jenny January 29, 2011 at 1:35 pm

Hey all I need help please. I took a blackberry 8530 on trade at my store, noy knowing that it had a lock code on it. Well I tried 10 different codes. Nothing worked, after the tenth try the phone reset it’s self and now the cursor key in the middle will not work.. Any suggestions?

82 Cooper January 27, 2011 at 9:47 am

@Sorely That could be a network thing or a physical defect with the battery.

Check your battery to make sure it is firmly in place and all contacts are connecting.

Have you recently installed any apps right before the problem started? If yes then delete those apps.

Make sure you have at least 12 MB of device memory free.

Wipe your phone and install the latest OS version for your device.

83 Sorely January 26, 2011 at 4:15 pm

My blackberry keeps on turning on and off what should i do in this case…it’ll turn off in the middle of a call or it’ll freeze and then turn off

84 Cooper January 13, 2011 at 11:45 am

@sam Simply connect to Desktop Manager and reload your OS and you should be back up and running. The LED flash is a positive indicator that your device can be recovered.

85 Sam January 12, 2011 at 3:26 pm

I really need some help! My blackberry curve will not turn on! My red led light flashes but thats it!!! i took it to the phone shop near me and they lost it so when they rang me to say they found i took it out and didnt even let them try to fix it! i would rather try and solve this problem myself! so any help is deeply needed.

86 Cooper January 10, 2011 at 3:33 pm

@DP you can reload the OS from DM but not do a full wipe – to do a full wipe use programs like JLCmder or BBSAK.

87 DpOLZ025 January 10, 2011 at 1:27 pm

I lost the functionality of my track pad on my blackberry 9700. Is there a way to wipe the device though the Desktop Manager?

88 Cooper January 4, 2011 at 4:07 pm

@steve I am not sure what would be causing the MMS to deliver but not receive. I will have to look into that one.

As for setting up email again after a wipe – simply log into your BIS account and set up your email and any filters you wish.

Here is your BIS login page:
https://bis.eu.blackberry.com/html?brand=vodauk

89 Cooper January 4, 2011 at 2:28 pm

@Julie

Cette bulle bleue est un message de notification BBM:

ouvrez votre dossier Messages
mettre en évidence les> plus récente date de touche de menu> “Mark Prior Ouvert”
Est-ce la bulle parti?
Si vous utilisez un thème personnalisé – revenir au thème par défaut et tirez votre batterie tandis que le BlackBerry est sous tension
Est-ce la bulle parti?

90 Cooper January 4, 2011 at 1:46 pm

@Emily Once wiped it is wiped – nothing you can do but backup from a previous device backup you may have.

91 Cooper January 4, 2011 at 12:31 pm

@AdrianaM If Desktop Manager is not connecting try BBSAK or JLCmder

92 Cooper January 3, 2011 at 1:29 pm

@ragad Try connecting it to Desktop Manager for Mac and reloading the software -

93 Cooper January 3, 2011 at 1:23 pm

@Shawdy Unfortunately once a device is reported as stolen you will have a hard time hooking it up with most networks.

94 Shawdy January 3, 2011 at 12:53 am

I recently bought a bb bold on the net {verizon}. When I tried to get it turned on the company told me that the phone had been reported stolen. Will wiping it allow me to use it? If not, Can I do anything about this or am I just s.o.l.?

95 Ragad Alani January 2, 2011 at 4:18 pm

HELP! I’ve recently received the App Error 602 so I thought a wipe would help but all the manual wipes suggested are for Windows and I have a Mac. Any suggestions? I’ve tried everything! :(

96 sidharth January 2, 2011 at 9:35 am

i have got a unlocked blackberry 9630 ,as i am using it gets switched off and automatically it restarts pls help me out

97 AdrianaM December 28, 2010 at 3:35 pm

hey, i need help my black berry pearl wont turn on. at 1st its said app error 205. and i went on google to fin a wai to fix it and i did what it told me but my computure dosnt reconize my bb on the desk top. so i to the battery out and connected like it told me and since my usb coneccion is messed up so yeah i connected and the red led light goes on and of and the phone now wont turn on. what do i do?

98 Emily Holmstock December 27, 2010 at 6:26 pm

i did not want to wipe my 9700 blackberry what do i do?

99 Paul G December 26, 2010 at 2:21 pm

thanks for the how-to guide! Worked perfectly!

100 Julie Lacout December 26, 2010 at 4:56 am

Bonjour! j’ai besoin d’aide d’urgence!!!!!

sur l’écran d’accueil de mon bb ya une sorte de petite bulle avec un 33 qui est affiché (bulle de bd bleu), j’ai regardé dans tt mes appli etc mais rien. je n’ai pas de messagerie genre msn, aidez moi ç trouver ce que c’est!!!

101 Steve December 22, 2010 at 6:45 pm

Hi,

Quick Question or 2. For some strange reason I am not able to receive MMS messages to my 9700. I can how ever send them. My provider (Vodafone) done a sim swap so I now have a new sim to try and solve the issue which it hasn’t.

I thought maybe a full reset will fix this issue.

However, I noticed it also says I will not be able to send or receive emails on my device.

How would I go about correcting this after a security wipe?

(Sorry if this has already been asked. I just never wanted to wipe it and and end up doing more damage)

102 Cooper December 22, 2010 at 11:33 am

@dc Reinstall your BlackBerry Operating System files and your BlackBery will be as good as new.

103 dc December 18, 2010 at 10:57 pm

hi i have a big problem…

i forgot to do a backup to my blackberry and i already use jl_cmder and wipe my blackberry.

what i suppose to do now?

104 Cooper December 13, 2010 at 3:15 pm

You can download the most recent OS from your carrier from http://blackberry.com and it should load up on your device with Desktop Manager just fine.

105 Josh December 12, 2010 at 10:15 pm

got a BB 8330 that got wiped useing BBSAK. how can i get OS 4.5 back on it. IDK y it was wiped to begin with, i was given the phone because he didnt want it no more because he wiped it and couldnt fix it. Also it is NOT activated !! IDK if that has anything to do with it. PLZ HELP!!

106 Cooper December 6, 2010 at 1:18 pm

@skm what is the error?

107 skm December 5, 2010 at 8:42 am

Hi All,

I lost my 9700 (left it in a cab)…and bought myself a new 8520. I am now trying to restore my data from the 9700 to the 8520 but always get an error while doing that.

How can i restore my data onto my new 8520?

Thanks,
SKM

108 Cooper December 3, 2010 at 12:10 pm

@Shilpa Yes you can enable mass storage mode on your BlackBerry. When you plug it into the computer two drives will be recognized. The first is your device memory while the second is the memory card.

Open the memory card and dig down until you see your music folder. You can drag music files from your computer right onto the media card with no extra software required.

109 shilpa December 2, 2010 at 2:10 pm

can i upload music to my BB 8250 with out installing the software on my comp?

110 Cooper November 29, 2010 at 2:24 pm

@Niki Are you using a custom theme? The issue with the notification for an email that is not really there is a common problem. Usually you can clear that notification with a battery pull. If you are using a custom theme, try switching back to the default theme and then pulling the battery. If it clears up the notification go ahead and switch back to the custom theme.

As for messages not deleting – are these facebook messages? If yes it is also common – you should be able to delete them after a battery pull. The best bet however is to uncheck the option to have them show up in your messages folder.

As for BBM and MSN – try using menu > Show All to unhide any hidden icons. Do this in your applications folder, downloads folder and your home screen.

Let me know if any of those helped.

111 Niki November 29, 2010 at 1:17 pm

(9700 bold)Well I’m not sure what happened but my bbm and msn have gone from my home screen X_X the only way I can access msn is to go onto the msn home page and bring it up like that-but then it’s slower and it’s a pain. I can access my bbm if I hold down the blackberry button that looks like a flower lol. I was wondering if there is a way I can get it back-I have tried re-installing but it’s not working.

Problem2) When I receive an email-it shows I have an email-but when I go to the message sections where all my emails usually go I can’t find it? It I have an idea who sent it I can search the recipient and find the email like that, but I don’t have the time to play guessing games? Also some of my messages will not delete whatever I do, and I need them to go urgently. Please help if you can x thankyou

112 Cooper November 22, 2010 at 3:45 pm

@Michael read this to find out how to restore your device software: http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/

113 Cooper November 22, 2010 at 3:05 pm

@Fungible It will only ring and receive phone calls after you have reloaded your BlackBerry Operating System files again.

114 Cooper November 22, 2010 at 2:23 pm

@Joe – Pull the battery and start over. Sometimes the wiping process freezes.

Also see these instructions if it won’t recover.

http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

115 Joe November 21, 2010 at 9:56 am

Ok i tried wiping my blackberry and it only got to 10% and will not move and more. i take the battery out and then it just loads right back to 10% when i turn it on so basically i cannot even use my phone right now because i cannot get it off the wiping screen. What should i do??

116 Fungible November 20, 2010 at 11:40 pm

If I wipe my Blackberry Bold will it still receive phone calls and ring?

117 Michael November 19, 2010 at 9:08 pm

I NEED HELP!!!! MY BLACKBERRY SECURITY WIPED ITSELF. I HAVE CURVE 8330 & Its No LOnger Working Says I Need 2 Restore Device Software…WHat Do I DO?

118 Cooper November 17, 2010 at 12:25 pm

@major solo You have a nuked BlackBerry – read the instructions for recovery here:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html

119 Cooper November 17, 2010 at 12:17 pm

@llj Log into your BIS account to remove the email address association and format the memory card and as it will not have been affected by the wipe. Anything else you need to get rid of?

120 llj November 16, 2010 at 1:34 pm

Hi,
I have a blackberry bold 9700 from t-mobile. I am trying to wipe everything off it so I can sell it. I seem to still have music and pic. on it as well as my phone number. what can i do besides just wiping the phone.
Thanks so much

121 major solo November 16, 2010 at 1:25 pm

hey my blackberry keeps rebooting and never comes on…the red light comes up the hour glass shows then when its about to come up the screen goes blank and starts rebooting again pls help me what do i do

122 Cooper November 16, 2010 at 11:06 am

@Aisha You should log into your BIS account and try adding your email from there instead of over your device. Let me know if you need help locating your BIS login page.

123 Aisha November 15, 2010 at 4:02 pm

hi….i need help>>> i just did a security wipr and nw i cannot register my email addresses…..

124 Cooper November 8, 2010 at 12:06 pm

@Danielle There are a few ways to wipe your device http://www.bbgeeks.com/blackberry-guides/guide-to-wiping-your-blackberry-88202/

You may not have to wipe it though – who is your provider? What version of the OS do you currently have?

Here is a guide to simply reloading the OS (not a full wipe but do backup your data before doing it).
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/

125 Cooper November 8, 2010 at 11:58 am

@Need BB Help You can reload your OS through Desktop Manager or wipe with JL_Cmder. Is your device recognized when you plug it into the USB of your computer?

126 NEED BB HELP November 7, 2010 at 12:15 pm

My blackberry bold 9700′s trackpad has stopped working, is there a way to perform a wipe without having to go through “options”? Is there a manual “wipe” I can perform?? PLEASE HELP!

127 Danielle November 7, 2010 at 10:55 am

Hi,

I have the Bold 9780 which is currently running on OS 6.0. The phone is currently giving me issues in regards to sending/receiving text messages, or anything data related. (BBM inlusive). I contacted my phone provider, and was advised it may be an issue with the OS itself. (I also get “App Error 602″ from time to time).

I was just wondering what you may think the issue may be, or if there is a way I can wipe the phone COMPLETELY – including the OS so I am able to re-install it.

Pleaseeee contact me via e-mail! I’m dying over here!

128 sabrina November 2, 2010 at 7:57 pm

thank you! i couldn’t figure it out….your instructions nailed it to the t….thank you, now i can sell it :-)

129 nnamdi November 2, 2010 at 5:52 pm

Hi thr,my blackberry bold just developed two major problems.the first is that when I put it on,if I stay longer than 20-30 seconds on the phone,it would go off and reboot automatically.the second is that when I make calls with it,I can’t hear the other caller and he/she wouldn’t hear me either..help.what do I do?a reply to my e-mail would be most appreciated!

130 Cooper November 2, 2010 at 2:34 pm

@tonya I could tell you how to unlock it yourself but it really is easier to pay for the unlock. Check out http://carrierunlock.com for a solid service that is pretty affordable. Unlocks there go for $10 and the team is good about helping you if you have any issues.

131 tonya November 2, 2010 at 1:52 pm

i have a blackberry tour 9630 that is locked with alltel do u know of anyway i can unlock it for free so i can use it on verizon

132 Cooper November 1, 2010 at 10:04 am

@Mark Do you mean you can not activate the browser when roaming outside of the US or do you mean you are trying to activate the device on another network outside the US and can not get the browser working?

133 Mark November 1, 2010 at 6:39 am

I have a 9630 tour, from SPRINT, a new one, but i can’t activate internet browser out of US. Will wipe help me for this problem?

134 Cooper October 28, 2010 at 10:16 am

@mario Unfortunately you will have to wipe the device in order to remove that security code.

135 mario October 27, 2010 at 4:54 pm

so if my bb so if i forgot my security code how do i get past it?

136 Cooper October 27, 2010 at 7:27 am

@Charles something has been corrupted – I would reload the OS and start fresh

137 Charles October 26, 2010 at 11:02 pm

I need help. I have a Blackberry Curve 8320 and this happened to me yesterday:

Suddenly the screen turned white and it said “Error, please restart” so i did that… But this is what happened: Since then the screen goes white with the little sand clock (the same image you get when you start the phone) and it goes off… then on again with the white screen and clock, and off again… all by itself… it hasnt stopped doing that since yesterday… HELP!

PD: It’s not the battery cuz i tried also with a new battery and it doesnt work.

138 Cooper October 26, 2010 at 8:36 am

@kimmers yup you should be fine after the wipe.

139 kimmers October 25, 2010 at 12:10 pm

hey there..just bought a phone off my friend…i put a new sim card in it but when i start up the phone now, it asks for the device password and she said she never put one in…if i put in 10 wrong passwords, will it just wipe the phone? i’m ok with that but i just want to make sure i can start fresh and use the phone after doing that..thanks!!

140 Cooper October 25, 2010 at 11:27 am

@be no you will have to resend your service books http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/

141 ben October 23, 2010 at 5:33 am

will wipeing the phone give me back service record which i deleted

142 Cooper October 22, 2010 at 9:32 am

@sean Nope once unlocked it is unlocked for good. Go ahead and wipe it again.

143 Sean October 21, 2010 at 1:51 pm

Hi, i just had my BB 8900 unlocked to t-mobile i just bought it of a fried who didn’t wipe it properly and it won’t allow me to change the E-mail address i was wondering if i was too wipe it now will i loose my unlocking code?

144 Cooper October 19, 2010 at 9:33 am

@greg You don’t mention anything about reinstalling a new Operating System onto your device. Did you do that after wiping it?

145 Greg October 18, 2010 at 6:51 pm

Hi, I have wiped my Blackberry Curve and were it was selected before i left it has i wanted to wiped the phone clean because i had backed-up my files. However, where it was stated before the wiped was confirmed there was a box stating – Email, Contacts, etc – I then leftthis current box ticked also because it was already clicked so i then clicked also on the other box stated – User Installed Application _ which i think that was the only one i should have clicked on instead of the first one also. However, I did clicked on both and then my phone was then wiped and after i have conctact my service provider they wasnt able to help with this problem, in fixing this internet problem, I now cant use any internet connection on my phone; BBM, Email etc. so i was just wondering apart from turning the phone off and waiting a while a few times, which I have already done, or even ensure the GPRS is in capital. and also useing a wireless connection to help with the speed neither seems to be working. would you have a clue as to what i can do next, well i will be taking it into the service provider shop also to investigate this issue.

146 Kind_Spirit October 18, 2010 at 3:30 pm

Thanks Cooper! I’ve already found an info like yours at our blackberrys.ru, but your link explains everything. It just means that’s a time to collect a bit of money and go and buy new 9700 :)

Thanks again for your immediate assistance!

147 Cooper October 18, 2010 at 10:07 am

@Kind_Spirit Your question is a little bit out of my league unfortunately as I do not know very much about the inner workings of the BlackBerry on a module level.

I did however find this bit of information that I think may come in handy. The thread it comes from is very long but may be worth while checking out:

Here’s the fact:
1. 9530 verizon has a file called VSM-21666-002 built in to the rom which contains all the splash logo, wallpaper, and the most important is APN: emgsm.vzw3g.com
Therefore, on GSM(gprs/edge up and down) it always does tunneling/provisioning first to verizon apn automatically…nothing we can do about this, eventhough you alreally filled yours local op. apn on option, advanced option, tcp/ip setting. it still does bounch back to default verizon apn first before reaching your local apn. or blackberry.net.; you may check on eventlog by pressing “/”/ on menu landscaped mode to verify.
2. They ONLY way to make it runs smoothly is to change the VSM with the one from TEL*S or non-branding VSM.
3. Until now, it is still impossible to inject or replace Verizon vsm unless RIM releases a simple program/application that may delete the second line and third line “emgsm.vzw3g.com” from VSM-21666-002.

from: http://forums.crackberry.com/f135/howto-get-all-features-browser-mms-working-t-mobile-w-unlocked-storm-95xx-106023/index76.html

148 Kind_Spirit October 18, 2010 at 2:57 am

Hi Cooper!

I’ve got BB 9630 Tour (Verizon unlocked, BIS data plan by carrier) and using it Russia under MTS carrier. Have such problem: any moment BIS being dropped down and cannot work jointly with gprs. We’ve already found out here that’s such problem is generel here for handies with CDMA module and only while working with our carrier. Ususally we just go to site of our provider and switch the gprs sirvice off. Then BB is trying to nock to verizon servers via tcp and having to results it’s coming to bb server and BIs is working again, but of course internet acces is unavailable.
Then if I wipe my phone and get fresh service books everything is right, all the book have the APN as blackberry.net as well as HRTs. Then some bloody application is chabging my true APN records to emgsm.vzw3g.com in each end every sirvice books and HRT and the holy mess is repeating again.
As an experiment I’ve removed Verizon PTT application and all the modules related to it. I noticed that it. Then I’ve noticed that time to time something makes the APN record clean and then blackbery.net record appears again everywhere. Everything works propelly until tought reboot for any reason (some lag or the battery being discharged completely or handy being rebooted on its own). After the tough reboot the bloody emgsm.vzw3g.com appears again. In order to heal this I have to wipe device, get fresh service books of my carrier not spoiled with Verizon APN records and restore all the data (mail, addrws books etc.) I could avoid this headache just deleting all the service books and re-entering into cell net, but I cannot remove HRT not wiping device. So my questions to you:
- can I remove HRTs anyhow not wiping device?
- what is module in OS which is writning Verizon APN into books and HRTs and could I delete them?
- Can I anyhow block system and don’t allow it to write Verizon APN in?

Thanks in advance

149 Abi October 12, 2010 at 12:04 pm

muchas gracias!

150 Cooper October 8, 2010 at 10:54 am

@Francis I suggest using JL Cmder if you are looking for an alternate method of wiping your BlackBerry.
http://blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

151 Francis Avilez October 8, 2010 at 1:27 am

my blackberry 9560 i can not wipe after the security option my blackberry says advanced security options i soft reset it and all it will not show general settings PLEASE HELP!

152 Cooper October 6, 2010 at 8:10 am

@John It is ok to leave the sim in while wiping – it is not affected at all.

153 JOHN October 5, 2010 at 10:47 am

do you have to keep your sim in the blackberry when wipeing it?
will it touch anything on my sim?

154 Cooper September 22, 2010 at 8:36 am

@TT No you can load software onto a BlackBerry regardless of whether it is activated or not.

155 TT September 22, 2010 at 12:37 am

Hi Cooper, I was wondering do my phone have to be activated in order to reload software 513?

156 Aileen September 16, 2010 at 3:39 pm

This was great! I had asked the girl at Verizon but she wipped throught the screens so fast that I had no idea what she had done!! Thank you so much!!

157 Cooper September 13, 2010 at 2:01 pm

@Elena Do you still have your SIM card in the device? If yes then your number will show up.

158 Elena September 12, 2010 at 7:03 pm

Hi, I wiped my Blackberry Curve following your instructions. Everything seems to be erased except for my telephone number. When I look at the call log, it’s empty, but my number still shows up.
Help?

159 Cooper August 26, 2010 at 9:01 am

@k grant if you wipe the device and reload the os all that info should be gone.

160 k grant August 25, 2010 at 9:09 pm

I recieved a bb storm from my cousin after her upgrade. How do I remove her number from the screen and her email in order to use my email with the phone. I am using it on simple mobile(prepaid) everyting working except email, Please help!

161 Cooper August 23, 2010 at 8:38 am

@Cynthia Your phone is wiped and you will have to reload your operating system
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/

162 Cooper August 23, 2010 at 8:21 am

@Yady yes it will go back to default.

163 Yady August 22, 2010 at 6:49 pm

I gave away my Blackberry Bold 9700, to a friend. She did a Security Wipe in order to erase all my info, pictures, etc. Will the original apps/icons return afterwards. If not, how can she get everything back?

164 marilyn August 21, 2010 at 11:34 am

necesito saber que pasa con mi blackberry pearl … le introduje una contraseña al momento de hacer una descarga y luego tiene rato en estas dos opciones cargando wiping carga completo y luego se queda cargando en scrubbing y y no avanza se reinicia y vuelve otra vez … necesito saber que pasa con mi bb por favor….

165 Cynthia August 20, 2010 at 2:23 pm

Hey I locked. My phone the blackberry
it says Jvm error 513 what do i do? ??????

166 Cooper August 18, 2010 at 8:57 am

@neeed help Check out this guide on how to wipe your BlackBerry using a program called JL Commander
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

167 neeed help August 18, 2010 at 4:55 am

How do I clear everything on my Blackberry Curve 8310 if it’s broken? The screen is locked and the only key that’s not working is the Y key which I need to type blackberry. Is there any other way to wipe my information?

168 Cooper August 17, 2010 at 9:38 am

@Dan What specific JVM error are you getting? There are different solutions depending on which error is present.

169 Dan August 17, 2010 at 7:46 am

Does anybody know how I can wipe clean my blackberry pearl when I have a JVM Error?

170 al August 16, 2010 at 7:54 pm

@nadia not sure if your question was answered but have you tried the following? settings> look for where it says something like radio on- turn it on. stupid blackberrys once reset/wiped/factory settings end up switching radio off- look for the setting & manually switch it back on- I hate blackberrys- I wouldve given you exact details but I own a nokia not a crappy blackberry :)

171 Cooper August 9, 2010 at 9:55 am

@Jo Try deleting the current BBM and redownloading it from http://www.blackberry.com/messenger

172 Cooper August 9, 2010 at 9:50 am

@Julie It sounds like you managed to nuke your BlackBerry =( It happens sometimes – I suggest the following to try and get it back up and running:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html

173 Cooper August 9, 2010 at 9:43 am

@Shelby Try checking that your input language has not been changed: settings > options > language > input language)

Also – do a full backup using desktop manager – then reload your OS files. You can restore your contacts etc from the backup after reloading the os files.

174 Shelby August 5, 2010 at 8:17 pm

Hi I’m shelby I’m havin a lil prob with my curve 8900. Firstly the spell checker has stopped working(it used to) everytime I click spell check a message comes up saying “Input system error. The system is being restarted” and nothing happens after that, it still underlines the incorrect word but it doesn’t correct just that weird message, and it doesn’t restart. I’ve tried checking the spell check settings nothing works. So I’m thinkin if I wipe it it will work?. And I also wanted to know if I do wipe it I know ill loose everything, but is it I must that I put some special “software” on it. And do you hav any suggestions for the spell check. PLEASE HELP!!! I really need back my spell check for school. Thank U!

175 Julie August 5, 2010 at 4:28 pm

I just got a used BB curve 8330. I was charging it and getting my numbers put in it. I finished with that and took it off the charger and about a min later it shut off and then the red light comes on starts to turn on and just goes back to the black screen with the red light. But whenever its on the charger its fine. What can I do to fix this?

176 Jo August 5, 2010 at 12:14 pm

i have the bb 8300, and i have somehow managed to remove bbm. after numerous trys i have gotten it downloaded and i can see it in applications but it wont run. my os is v4.2.2.114….i have tried downloaded a newer version but it never updates, and i have also when and look for the vendor.xml file……to delete but it just says vendor(safari document)i dont see the .xml…i am at a lost please help..thanks

177 Nadia July 30, 2010 at 5:18 pm

is there a way i could message you or something lol because im sure this is getting annoying.
ive tried updating the os, still have the sos problem. seems like my blackberry is posessed or something lol

178 Cooper July 30, 2010 at 8:49 am

@Nadia – looks like it is time to update your OS. Make a back up of all your important data and media and then upgrade your OS to the latest available. Let me know if the radio is still an issue after that.

179 Nadia July 29, 2010 at 4:40 pm

tried that, it detects the network for a second and then the sos icon appears .

180 Cooper July 29, 2010 at 9:40 am

@Nadia check out this post for instructions on how to turn your radio back on.

http://www.bbgeeks.com/quick-tips/turning-your-blackberry-radio-back-on-881933/

Let me know if it turns itself off again.

181 Nadia July 28, 2010 at 11:40 am

ii have a problem with my blackberry 8900, it says sos at the top right hand corner where my network signals are supposed to be.
i know its not the sim that has a problem because i put it in another phone and it seems to be working fine, i even wiped out my phone starting from scratch but im still getting the ” sos” problem.
could you please help me with this?

182 Cooper July 15, 2010 at 7:09 am

@Bill Unfortunately there is nothing to be done once the wipe starts. When you reboot your phone it will either continue with the wipe or it will register a jvm error.

The only way to recover your data is if you had a previous backup of said data. Anything that was not backed up will be lost.

183 Bill July 15, 2010 at 2:06 am

Help! I have a sinking feeling as I write this, but is there anyway at all to prevent a 10 password fail from completing a wipe of the blackberry? My daughter tried to get onto my phone without realizing the danger of entering the wrong passwords so many times. As soon as it started the wiping I pulled the battery, sim card and another (vodaphone?) card from the back. It was at 2%.

The reason I’m so freaked out right now is that I’m in the middle of a divorce where there are 16 months of text messages that I NEED to keep!

I’m in limbo with out a phone right now….any quick answers that could save my phone would be miraculous and appreciated!

184 Cooper July 13, 2010 at 7:44 am

@Roxi What kind of glitches?

185 Roxi July 12, 2010 at 3:59 pm

I took my blackberry in to get a new screen the other day, and the guy told me it had a virus and to do a clean swipe on my blackberry. When I did it nothing changed it still has glitches in it. PLEASE HELP!!!!

186 haggai July 7, 2010 at 7:47 pm

My boss gave me a blackberry curve 8320 enterprise server, so I wipe the handheld immediately? The problem is what would I do in enterprise activation? And after wiping, will blackberry messenger will function? And one thing I can’t make the yahoo messenger function? What would I do? Thanks

187 Cooper July 6, 2010 at 8:15 am

@Harold Yes your memos will get wiped

188 Cooper July 6, 2010 at 8:07 am

@Kiersen caines I suggest resending your service books http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/

189 Kiersen Caines July 2, 2010 at 8:14 pm

I wipped my bb now i dont see the internet icorn and when i use facebook or msn messenger on my bb is says data service is not availble

190 harold July 1, 2010 at 11:47 pm

willit erase your memos

191 Doug June 30, 2010 at 10:53 am

This process does not completely wipe the Blackberry’s. If you have videos, music or photos those have to be wiped/deleted manually. All it wipes is the ROM and some data sections. Basically anything stored by you (or an individual) will not be wiped and must be removed separately.

192 Cooper June 30, 2010 at 8:02 am

@Sue Press the Menu button and the Wipe option will appear.

193 sue June 29, 2010 at 10:00 pm

how do i wipe out my blackberry 8330 using desktop manager?

194 Cooper June 23, 2010 at 12:47 pm

@Chan Not sure what is going on with the BBM contacts but to answer your first question – yes your FB info etc will be gone when you wipe the phone completely.

195 Chan June 22, 2010 at 8:25 am

Hi, I have a blackberry curb 8520 that I am selling I need to completely wipe though! I use facebook through the app so if I did the handset wipe will all my facebook info be deleted? Also when I upgraded my phone(8520)to the 9700 I set it up on my computer the funny thing was the 8520 was not set or even linked to the new phone but I managed to wipe all contacts in bbm off the 8520 and sent all the contacts that were on the 8520 my new pin for the 9700 even though they wernt my contacts and while someone else had the phone this was while I was just trying to set up the desk top manager! I have read all of your advice which has been brilliant so please help me!!!

196 Cooper June 14, 2010 at 9:24 am

@Steven Perhaps those numbers are stored on the sim card?

197 Cooper June 14, 2010 at 8:53 am

@Jenny Yes the device will wipe itself when they enter the incorrect password 10 times. It will restore back to factory default.

198 Jenny June 14, 2010 at 6:05 am

I’ve had my BlackBerry stolen. The sim was not in the phone. It is an 8900 curve. It is password protected but has sensitive information on it. Will the device be wiped if someone tries to enter a password and gets it wrong 10 times?
Thanks

199 Steven June 12, 2010 at 10:28 am

My blackberry got wiped by a Ex. girlfriend; all my numbers are gone fr the P.Book some calls show the info of the caller still like its still in memory; if so how do i access it

200 Cooper June 10, 2010 at 10:35 am

@Steve I don’t know too much about collecting BlackBerry devices – lol I tend to abuse mine until I need a replacement.

I would imagine this would be a strong place to start (or at least ask around)

http://www.blackberryforums.com/buy-sell-trade/

201 steve June 9, 2010 at 3:04 am

hi there… i have a bb curve the t mobile frosty blue coloured one and i have a very unique bb pin with it … i have heard that these are quite collectable.. its only like 2 different digits in it lol…. do you know where people sell/buy/exchange these ?? many thanks.. im sure you will be of much help..

202 Andrew May 26, 2010 at 8:12 pm

@Cooper- thank you so much man..been waiting on your reply before making the next move..you have been of immense help..Cheers

203 Cooper May 25, 2010 at 8:07 am

@Andrew – yes when you take the phone in and set up BIS they will remove old email and phone number data from the phone.

You should be starting from scratch. If the voicemail indicator still reads 4 after you have set up the phone and services then do a battery pull for a couple minutes and it should reset back to zero.

204 Cooper May 25, 2010 at 8:05 am

@Forzy you can re-download maps here
http://na.blackberry.com/eng/devices/features/blackberry_maps.jsp

205 Cooper May 25, 2010 at 7:57 am

@Addy check out your ringer profiles and make sure that tone is not set to silent in holster or out.

Also if all things appear to be set up correctly try a battery pull.

206 Addy May 24, 2010 at 3:07 pm

Does anybody knows what to do? My BB curve vibrates but does not ring out.

207 Forsy May 23, 2010 at 3:04 pm

What do I do? I accidentally wiped my BB curve and now the maps icon is gone (the one that looks like a compass), is there any way I can get that back?

208 Andrew May 23, 2010 at 1:38 pm

Hi Cooper,
I have been following this post and have seen that you have been of profound help to a lot of ppl..Please i need your advice on what to do.i just got an unlocked Sprint BB Tour from someone and it has his number still stuck in and the icon for 4 voicemails..do i wait until i go to my service provider for the BIS and it will get wiped so i can setup my email or what do you advice…thanks

209 madsaboteur May 19, 2010 at 9:29 am

I have a personal Curve 8320. I just got a Curve 8350i from work and am transferring everything over to the work phone. I want to get rid of the data plan on my personal, because I no longer need it on both. I’ve done the wipe twice on my personal, but am still having e-mails pushed to the phone from one of my yahoo accounts. How do I stop this?

Thanks,
Chris

210 Cooper May 6, 2010 at 7:57 am

@Paul Unfortunately you can not use the Verizon BlackBerry on your Tmobile network. Verizon is a CDMA network (no sim) while Tmobile is a GSM network which requires SIM cards to operate.

211 Paul I Younan May 6, 2010 at 12:04 am

P.S
You can email me at csschicago@gmail.com for post #24441
Thanks Again

212 Paul I Younan May 6, 2010 at 12:03 am

I just got the Verizon Blackberry Curve 8330 from my brother but I have T-Mobile service. Does anyone know how to program the Blackberry using my T-Mobile info or s there a way to clone my T-mobile info on o this Verizon phone? I don’t see a Sim card or Sim card slot anywhere on this BB so I am assuming that it can somehow be reprogrammed using my T-Mobile info in order to get it to work with my service, Can anyone help me or steer me in the right direction? Any help with this would be truly appreciated.
Thank You
Paul

213 Cooper April 20, 2010 at 9:39 am

@Christina It means you will be unregistering your BlackBerry. Have no fear – once it is wiped you can go back into the setup wizard and add email etc again.

214 Ryan April 19, 2010 at 3:36 pm

Got it. That was exactly it. Thanks for the help!

215 Christina April 19, 2010 at 3:30 pm

I want to wipe my BB 9700 bc i have a ton of junk i shouldn’t have downloaded. It says that this will prevent me from sending/receiving emails in the future? what does that actually mean?

216 Cooper April 19, 2010 at 8:46 am

@ryan Register your BlackBerry again by resending your HRT info. Here is a post that explains how. This should sort your issue with the Browser out.

http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/

217 Ryan April 18, 2010 at 8:41 pm

Actually the web browser icon is not there at all and when I try my ESPN app, this is exactly what it says:

Your device does not currently have any Browser Configuration Service Book Entries. Please contact your service provider to enable the Browser on your device.

Should I take it in to the Verizon store or is there a way I can do it myself?

218 Ryan April 18, 2010 at 7:24 pm

Thanks for this. I did the restore and everything works except for the browser and the internet. Is there something I’m missing or something I need to reinstall to have it work?

219 Cooper April 15, 2010 at 8:24 am

@denise Yes – keep your sim when you get rid of the device. There is no need to hand it over as the new owner will have their own sim card.

220 Denise April 14, 2010 at 4:45 pm

I’m getting ready to sell my BB Storm. I wiped the device following the instructions, but I’m wondering – do I need to also remove my SIM before selling it?

221 Cooper April 8, 2010 at 8:51 am

Yes you will lose your contacts unless they have been backed up previously.

222 Brian April 8, 2010 at 7:22 am

Hello, If i wipe my curve, will my Pin reset? In other words, will i have to re-add people to my bbm? thanks

223 Cooper April 7, 2010 at 9:18 am

@bill Unfortunately you are not going to get the answer you want =(

It is so important to do regular backups using Desktop Manager. That way when a tragedy occurs it is easy to recover.

Sorry Bill

224 Bill April 1, 2010 at 12:54 am

BB wouldn’t recognize my password and consequently (after 10 tries) it wiped my contacts. This a tragic situation of epic proportions. All of my business contacts are gone. Only a few were saved to my desktop. I won’t even ask WHY this happened… but is there any hope of retrieving those contacts? To be honest, there’s only one acceptable answer.

225 Bill March 28, 2010 at 12:24 pm

I want to report back the previous post is solved. It takes some time in the initial sync, but after that finishes it seems to sync both ways as expected.

226 Bill March 26, 2010 at 12:04 pm

Thank you, that is what I wanted to hear! I have another minor issue someone may know the answer to. I have BB Tour set up to sync with Gmail using their Google Sync native BB app. Calendar appointments are coming into the BB from Gmail Calendar, but so far anything I set in the BB doesn’t get back to GC. I have not seen any options to control the syn direction and according to Google it is supposed to be 2-way. Anyone else with this issue, or can anyone else confirm they got it working 2-way so I shouldn’t give up yet? Thank you.

227 Cooper March 26, 2010 at 9:01 am

@Bill Wiping your phone just erases the data off it. It will still work on your network as before. You may have to go back and set up email addresses, bbm profile, resend servicebooks and your HRT but that is about it.

228 Bill March 25, 2010 at 11:03 pm

If I follow this guide for my VZW Blackberry Tour, will it erase the Verizon settings? Like, will it remember my phone number? Can I reset and then keep making calls, or will I have to get it all activated again with the setup codes from Verizon? Thanks for your help.

229 Cooper March 15, 2010 at 10:20 am

@Bianca Here is a post that details how to remove the IT policy that is on your phone.

http://www.blackberryfaq.com/index.php/Remove_IT_Policy

As far as that reversing the Unlock – I am not positive it will re-lock. Give it a shot – worst case scenario you have to pay a few bucks for an unlock code.

230 Bianca March 12, 2010 at 3:37 pm

@Cooper In an earlier post, you mentioned that it should be possible to wipe the device and reinstall the OS without relocking the device. I have an unlocked Verizon Blackberry Tour that I’m using for Tmobile. However, I can’t do much on it because of BES, and I’ve searched high and low for a way to remove this policy without “relocking” my device. Any help would be appreciated!

231 Cooper March 12, 2010 at 2:42 pm

@rach Phone, browser, email, BBM

232 Rach March 11, 2010 at 4:05 pm

What default applications will I be left with if I do a master reset on my BB?

233 nicky March 9, 2010 at 4:56 pm

Hello all i have wiped my blackberry what i bought from a market on sunday and its now not doing anything i want it too lol its not letting me ring out or ppl ring in it wont let me on net or nothing no texting but when i bought it it did well i bought it 4 my daugther and there was rude pics on so wwent to factory settigs etc then deleted them all now nothing everything works etc apart from calls net and messaging any help pls

234 jonny March 7, 2010 at 2:07 pm

Hi, I did the wipe and sold my phone, I’m worried about BB messenger, I understand the PIN is phone specific, therefore if an old contact of mine messages me, will it go to the person who bought my phone?

235 Cooper February 12, 2010 at 11:01 am

@Pam If the sim is not being recognized you may have to try the wipe again. If it still does not work you may have to find a work around.

Possibly – get a new sim card – insert the old one into another bluetooth capable phone and transfer the contacts through Bluetooth.

236 Pam February 11, 2010 at 4:32 pm

I wiped my BB 8310 that I purchased from a friend. I put my SIM card into it and it does not seem to recgonize that I have a SIM card inserted. What is my next step in order to access phone book on my SIM card?

237 Cooper February 10, 2010 at 10:32 am

@tony yes that should be enough – you should also go in and change the security settings inside your facebook account as well

238 tony February 9, 2010 at 4:08 pm

I recently returned a company blackberry to the folks I just resigned from. Before I did, I wiped the blackberry and gave it back. Can the next user still get into my facebook because i forgot to address this. I had it set up so I simply accessed facebook with my password already installed. The fact that I wiped it…should be enough. Correct?

239 Cooper February 8, 2010 at 10:57 am

@Alliyah Unfortunately a problem happened inside your BlackBerry that corrupted your OS – you will have to reload the OS and start from scratch.
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/

240 Alliyah February 6, 2010 at 7:51 pm

Ok, I set a password then like 5 minutes later it said i had to unlock it so i put the password in and it said “wiping out”. Now screen says JVM, OR JUM 513( I CANT TELL IF ITS A “U” OR “V”) so how can i fix this?!. Please help

241 Greg January 27, 2010 at 5:39 pm

Samantha-
If you have the Desktop Manager Software, you can go into the Backup and Restore section, go to advanced and under the column “Device databases” you can highlight the address book and hit clear at the bottom.

Enjoy-

242 Samantha January 25, 2010 at 6:35 pm

I have blackberry curve version 8310. All i REALLY want to do is delete all the contacts. But i dont think i can do that without wiping it out? If anybody knows any way to JUST erase all contacts let me know PLEASE!

243 Jay January 22, 2010 at 10:49 pm

Sorry meant to say I can use the hotspot browser but its very slow.

244 Jay January 22, 2010 at 10:48 pm

Hey guys, quick question. I have a BB Curve 8900 from TMobile. Unfortuntately TMobile won’t let me use my wifi without the data plan. I’ve unlocked my phone and can use the hotspot browser because it is slow. Also, TMobile won’t allow me to access the mobile versions of websites. I am thinking of wiping my phone and reinstalling the OS. My question is whether my phone will still work fine and if I’ll have the browser available. I read above about somebody whose browser disappeared after they reinstalled the OS. Thanks

245 Donna January 14, 2010 at 3:28 pm

Thanks so much. This helped me erase my personal data from my 8330 before selling it. I’m really happy that your information was posted online.

246 Anthony January 11, 2010 at 5:38 pm

what do you do if you do accidently enter the wrong password to unlock your bb 8830 i did and my screen reads jvm error 513 how do i get it off that and back to normal

247 brittany January 2, 2010 at 12:07 am

great! thanks so much!

248 rachel December 6, 2009 at 2:55 pm

my husband has forgoten the password he but into his phone please help what can he do

249 Martin Walker December 5, 2009 at 10:18 am

Excellent. Thanks for the tip. Worked great. Now I can enjopy my new Bold :)

250 Yelli December 2, 2009 at 11:11 pm

Is there any other alternative to wipe info??? I had to get a replacement phone because my BOLD became possessed and will no longer let me type the letter “a”. Instead it types “ou” therefore making it impossible to type “blackberry”. I think its a virus. Should I just send my phone back as is??

251 Jac December 2, 2009 at 9:17 pm

I purchased a joblot of blackberrys from a company closure. All are locked and password coded. As well as being in French. Is there anyway of resetting the phones or should I just sell them on in parts?

252 Joe December 2, 2009 at 9:04 am

BJ, the operating system and all basic apps will still be there after a wipe. So you’d just add new software and data as you normally would.

253 BJ December 1, 2009 at 8:36 pm

After wiping the device how do you put new software and data on the device?

254 help November 12, 2009 at 7:19 pm

ı have unlocked blckberry tour today i accedently did the wiping thing and now i cant use my phones functions i cant use browser or my bbm there ıs edge not EDGE i talked vodaphone and they told me that there is no regısteration about my phone wipimg my phone might delete my balckberry servıce what should i do please replay me i really need help

255 Joe November 9, 2009 at 7:34 pm

Marl,

As far as I know, the phone number display is default. There’s no way to wipe that as far as I know (though someone else might know better). Once your friend changes it over to his or her number, the number will change.

256 Marl November 9, 2009 at 12:34 am

Hello. I wiped my Blackberry Curve 8330 clean and everything is gone of course. However, if I click phone log, it still says my phone number. Is there a way to get rid of that completely as if it came out of the box with no type of activation? My friend will be buying it from me but obviously my phone number should not be there. Any thoughts anyone?

257 Cooper October 22, 2009 at 10:20 am

@Forrest Yes you should be able to completely wipe the device and reinstall a new os without relocking the device.

258 forrest October 18, 2009 at 10:14 pm

hello, i have a unlocked blackberry storm and recently the sms icon has disapeared and i cannot recieve txt. i can still send but no one can txt me. also my phone seems to be lagging and doing other wierd things. can i wipe it off all programs and info then reload the os somehow? and once i do is it still unlocked?

259 Cooper October 5, 2009 at 12:31 pm

Nope – unfortunately you will not be able to get those back =(

260 Mary October 2, 2009 at 8:08 pm

i have the blackberrry tour byy the way.
thankks (:

261 Mary October 2, 2009 at 8:07 pm

Is there ANY way to get alll my information (texxts, contacts, etc) back if i accidentally wiped my phone and i ddidnt back it up anywhere?

262 Nic July 24, 2009 at 5:29 am

I have wiped my Bold, and after restoring, I couldn’t access to wireless internet connection (mobile network works), so please advice! thanks!

263 Graham July 23, 2009 at 5:00 pm

I have a Blackberry Curve and have a problem accessing my Home screen. I locked my device after setting a password in the application list, re-entered this same password a few minutes later and was able to unlock device. However, about 15 minutes on I tried accessing the menu on Home screen again but this time could not unlock device using the very same password. I can receive calls and texts/e-mails but cannot make calls or read/reply messages, everytime I enter password the message “Incorrect Password” appears along with the number of “tries” I have left. Is there a way I can over-ride this problem or reset the whole darn thing????? Thanking you in advance!!!!!!

264 Michael lee Taylor May 30, 2009 at 2:43 pm

cannot get slacker to work on my blackberry curve. I can get streaming radio and i have the unlimited data package but it will not let me set up an account on my phone

265 How to set a password on your BlackBerry | BB Geeks February 18, 2009 at 11:00 am

[...] this enough, so I will put it in italic font: If you exceed the Number of Password Attempts, your Blackberry will wipe itself. So be [...]

266 Cooper January 27, 2009 at 9:21 am

@Ian Wong – check out this post for how to reinstall your BlackBerry OS once the phone has been wiped.
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/

@JimmS Unfortunately your phone will be returned to a locked status once you wipe it and reinstall the OS

267 JimmS January 24, 2009 at 5:27 pm

Will I lose the unlock code in my phone when wiping my Bold? I want it to remain unlocked when selling it.

268 Ian Wong December 27, 2008 at 1:16 pm

I would like to ask what will happen and steps i need to follow when i confirmed wipe.Because my father really forgotten his password for keylock and he has tried 6 times wrong.Thanks lot for help.

269 BBGeekcast: December 12, 2008 - Episode 42 | BB Geeks December 12, 2008 at 12:38 pm

[...] So the John McCain campaign decided to sell off some of their office supplies, including about 10 BlackBerry devices. They were only $20 each, which is pretty crazy. I might have swooped in and bought all 10 had I been around. The crazier part, though is that they forgot to wipe the damn things before they sold them — and it ended up they sold them to FOX 5. Geeze. Looks like they don’t read BBGeeks, where they would have learned how to wipe your BlackBerry. [...]

270 Hi hope you - BlackBerryForums.com : Your Number One BlackBerry Community October 3, 2008 at 9:28 am

[...] Today, 09:28 AM I would suggest two things. First, download and install the latest desktop software. There have been numerous updates since those pre-loaded discs were created I am sure. Once you have downloaded and installed the latest desktop software from RIM site give it a shot again and see if your device connects. Was this phone previously owned by someone? A BES is a form of email called BlackBerry Enterprise Server and is usually only used by corporate BB owners. Casual email does not require a BES connection. If this persists, you may have to do a system wipe and bring your device back to it’s default configuration. Guide to wiping your BlackBerry | BB Geeks [...]

271 BlackBerry News From The Wire for the week of 9/29/2008 | BB Geeks October 2, 2008 at 10:22 am

[...] Users not wiping BlackBerry devices before selling If you were going to sell a BlackBerry, especially one you use for work, you’d probably want to get all traces of you off it, right? While that makes sense intuitively, it doesn’t seem that people are taking this precaution. In fact, a recent study suggests that 44 percent of second-hand BlackBerrys still contain data from the original owner. That’s not a stat you brag about at a board meeting. This isn’t just any old personal data, either. According to the study, these devices “contained information which could pose a significant risk to organisations if expose.” Just a friendly reminder: Wipe your BlackBerry. [...]

272 tom March 13, 2008 at 2:13 pm

Everything on wiping your blackberry is accurate except on the Curve – rather than “Click the trackwheel/trackball on the Password field” you need to press the Menu button and the Wipe option will appear.

273 kevin custon March 5, 2008 at 4:17 pm

i use a program call JL_Cmder to wipe

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