Cooper

Guide to wiping your BlackBerry

Posted by Cooper on February 29, 2008 | 115 comments | Filed under : BlackBerry Guides

The BlackBerry device is a wonderful thing. RIM‘s magical SmartPhone allows us to keep up speed with all of our business correspondence while on the move, as well as keep in touch with all our important contacts. We load our BlackBerries with various softwares and applications to increase our productivity and customize them with interesting themes and ringtones. We watch movies and play games and track day to day activities. All of these things require passwords and usually involve storing data on our devices that is sensitive in nature.

So what if you want to wipe your BlackBerry clean?

No I am not talking about cleaning your screen folks, I am talking about erasing all of the data that is stored and bringing the BlackBerry back to it’s factory default state.

There are a number of reasons why you might want to wipe out your Blackberry. Perhaps you have switched jobs and need to submit your BlackBerry into your new IT department so they can set it up for their network. You wouldn’t want them to have access to your previous employers data would you?

Perhaps you have purchased a new model of BlackBerry and would like to gift your previous model to a friend or sell it on ebay. The same rule applies, you do not want them to see what you were using your Blackberry for prior to handing it over.

If you fall into either of the above categories, or another with the same goal of wiping out your BlackBerry, you are in luck. The process is actually extremely easy and accomplished in one of two ways:

  1. Incorrect password entry: If you enter an incorrect password into your BlackBerry 10 consecutive times, the BlackBerry is programmed to wipe itself out as a security precaution. You will be prompted to type the word “blackberry” (no quotes) in order to confirm the wipe.
  2. Manual Wipe: In order to perform a manual wipe of your entire BlackBerry, you will need to do the following: Options > Security Options > General Settings > Click the trackwheel/trackball on the Password field > Select “Wipe Handheld“. As with the above method you be prompted to enter “blackberry” (no quotes) in order confirm the system wipe.

I hope this guide has been helpful to you folks looking to wipe out your BlackBerry. Please do remember to perform a complete system backup before you proceed with the wipe. You never know when you will need to recover some of that data in the future.



BlackBerry Accessories

Cooper 1 Cooper August 26, 2010 at 9:01 am

@k grant if you wipe the device and reload the os all that info should be gone.

2 k grant August 25, 2010 at 9:09 pm

I recieved a bb storm from my cousin after her upgrade. How do I remove her number from the screen and her email in order to use my email with the phone. I am using it on simple mobile(prepaid) everyting working except email, Please help!

Cooper 3 Cooper August 23, 2010 at 8:38 am

@Cynthia Your phone is wiped and you will have to reload your operating system
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/

Cooper 4 Cooper August 23, 2010 at 8:21 am

@Yady yes it will go back to default.

5 Yady August 22, 2010 at 6:49 pm

I gave away my Blackberry Bold 9700, to a friend. She did a Security Wipe in order to erase all my info, pictures, etc. Will the original apps/icons return afterwards. If not, how can she get everything back?

6 marilyn August 21, 2010 at 11:34 am

necesito saber que pasa con mi blackberry pearl … le introduje una contraseña al momento de hacer una descarga y luego tiene rato en estas dos opciones cargando wiping carga completo y luego se queda cargando en scrubbing y y no avanza se reinicia y vuelve otra vez … necesito saber que pasa con mi bb por favor….

7 Cynthia August 20, 2010 at 2:23 pm

Hey I locked. My phone the blackberry
it says Jvm error 513 what do i do? ??????

Cooper 8 Cooper August 18, 2010 at 8:57 am

@neeed help Check out this guide on how to wipe your BlackBerry using a program called JL Commander
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

9 neeed help August 18, 2010 at 4:55 am

How do I clear everything on my Blackberry Curve 8310 if it’s broken? The screen is locked and the only key that’s not working is the Y key which I need to type blackberry. Is there any other way to wipe my information?

Cooper 10 Cooper August 17, 2010 at 9:38 am

@Dan What specific JVM error are you getting? There are different solutions depending on which error is present.

11 Dan August 17, 2010 at 7:46 am

Does anybody know how I can wipe clean my blackberry pearl when I have a JVM Error?

12 al August 16, 2010 at 7:54 pm

@nadia not sure if your question was answered but have you tried the following? settings> look for where it says something like radio on- turn it on. stupid blackberrys once reset/wiped/factory settings end up switching radio off- look for the setting & manually switch it back on- I hate blackberrys- I wouldve given you exact details but I own a nokia not a crappy blackberry :)

Cooper 13 Cooper August 9, 2010 at 9:55 am

@Jo Try deleting the current BBM and redownloading it from http://www.blackberry.com/messenger

Cooper 14 Cooper August 9, 2010 at 9:50 am

@Julie It sounds like you managed to nuke your BlackBerry =( It happens sometimes – I suggest the following to try and get it back up and running:
http://www.blackberryos.com/forums/blackberry-how-guides/6175-how-recover-nuked-blackberry-pictures.html

Cooper 15 Cooper August 9, 2010 at 9:43 am

@Shelby Try checking that your input language has not been changed: settings > options > language > input language)

Also – do a full backup using desktop manager – then reload your OS files. You can restore your contacts etc from the backup after reloading the os files.

16 Shelby August 5, 2010 at 8:17 pm

Hi I’m shelby I’m havin a lil prob with my curve 8900. Firstly the spell checker has stopped working(it used to) everytime I click spell check a message comes up saying “Input system error. The system is being restarted” and nothing happens after that, it still underlines the incorrect word but it doesn’t correct just that weird message, and it doesn’t restart. I’ve tried checking the spell check settings nothing works. So I’m thinkin if I wipe it it will work?. And I also wanted to know if I do wipe it I know ill loose everything, but is it I must that I put some special “software” on it. And do you hav any suggestions for the spell check. PLEASE HELP!!! I really need back my spell check for school. Thank U!

17 Julie August 5, 2010 at 4:28 pm

I just got a used BB curve 8330. I was charging it and getting my numbers put in it. I finished with that and took it off the charger and about a min later it shut off and then the red light comes on starts to turn on and just goes back to the black screen with the red light. But whenever its on the charger its fine. What can I do to fix this?

18 Jo August 5, 2010 at 12:14 pm

i have the bb 8300, and i have somehow managed to remove bbm. after numerous trys i have gotten it downloaded and i can see it in applications but it wont run. my os is v4.2.2.114….i have tried downloaded a newer version but it never updates, and i have also when and look for the vendor.xml file……to delete but it just says vendor(safari document)i dont see the .xml…i am at a lost please help..thanks

19 Nadia July 30, 2010 at 5:18 pm

is there a way i could message you or something lol because im sure this is getting annoying.
ive tried updating the os, still have the sos problem. seems like my blackberry is posessed or something lol

Cooper 20 Cooper July 30, 2010 at 8:49 am

@Nadia – looks like it is time to update your OS. Make a back up of all your important data and media and then upgrade your OS to the latest available. Let me know if the radio is still an issue after that.

21 Nadia July 29, 2010 at 4:40 pm

tried that, it detects the network for a second and then the sos icon appears .

Cooper 22 Cooper July 29, 2010 at 9:40 am

@Nadia check out this post for instructions on how to turn your radio back on.

http://www.bbgeeks.com/quick-tips/turning-your-blackberry-radio-back-on-881933/

Let me know if it turns itself off again.

23 Nadia July 28, 2010 at 11:40 am

ii have a problem with my blackberry 8900, it says sos at the top right hand corner where my network signals are supposed to be.
i know its not the sim that has a problem because i put it in another phone and it seems to be working fine, i even wiped out my phone starting from scratch but im still getting the ” sos” problem.
could you please help me with this?

Cooper 24 Cooper July 15, 2010 at 7:09 am

@Bill Unfortunately there is nothing to be done once the wipe starts. When you reboot your phone it will either continue with the wipe or it will register a jvm error.

The only way to recover your data is if you had a previous backup of said data. Anything that was not backed up will be lost.

25 Bill July 15, 2010 at 2:06 am

Help! I have a sinking feeling as I write this, but is there anyway at all to prevent a 10 password fail from completing a wipe of the blackberry? My daughter tried to get onto my phone without realizing the danger of entering the wrong passwords so many times. As soon as it started the wiping I pulled the battery, sim card and another (vodaphone?) card from the back. It was at 2%.

The reason I’m so freaked out right now is that I’m in the middle of a divorce where there are 16 months of text messages that I NEED to keep!

I’m in limbo with out a phone right now….any quick answers that could save my phone would be miraculous and appreciated!

Cooper 26 Cooper July 13, 2010 at 7:44 am

@Roxi What kind of glitches?

27 Roxi July 12, 2010 at 3:59 pm

I took my blackberry in to get a new screen the other day, and the guy told me it had a virus and to do a clean swipe on my blackberry. When I did it nothing changed it still has glitches in it. PLEASE HELP!!!!

28 haggai July 7, 2010 at 7:47 pm

My boss gave me a blackberry curve 8320 enterprise server, so I wipe the handheld immediately? The problem is what would I do in enterprise activation? And after wiping, will blackberry messenger will function? And one thing I can’t make the yahoo messenger function? What would I do? Thanks

Cooper 29 Cooper July 6, 2010 at 8:15 am

@Harold Yes your memos will get wiped

Cooper 30 Cooper July 6, 2010 at 8:07 am
31 Kiersen Caines July 2, 2010 at 8:14 pm

I wipped my bb now i dont see the internet icorn and when i use facebook or msn messenger on my bb is says data service is not availble

32 harold July 1, 2010 at 11:47 pm

willit erase your memos

33 Doug June 30, 2010 at 10:53 am

This process does not completely wipe the Blackberry’s. If you have videos, music or photos those have to be wiped/deleted manually. All it wipes is the ROM and some data sections. Basically anything stored by you (or an individual) will not be wiped and must be removed separately.

Cooper 34 Cooper June 30, 2010 at 8:02 am

@Sue Press the Menu button and the Wipe option will appear.

35 sue June 29, 2010 at 10:00 pm

how do i wipe out my blackberry 8330 using desktop manager?

Cooper 36 Cooper June 23, 2010 at 12:47 pm

@Chan Not sure what is going on with the BBM contacts but to answer your first question – yes your FB info etc will be gone when you wipe the phone completely.

37 Chan June 22, 2010 at 8:25 am

Hi, I have a blackberry curb 8520 that I am selling I need to completely wipe though! I use facebook through the app so if I did the handset wipe will all my facebook info be deleted? Also when I upgraded my phone(8520)to the 9700 I set it up on my computer the funny thing was the 8520 was not set or even linked to the new phone but I managed to wipe all contacts in bbm off the 8520 and sent all the contacts that were on the 8520 my new pin for the 9700 even though they wernt my contacts and while someone else had the phone this was while I was just trying to set up the desk top manager! I have read all of your advice which has been brilliant so please help me!!!

Cooper 38 Cooper June 14, 2010 at 9:24 am

@Steven Perhaps those numbers are stored on the sim card?

Cooper 39 Cooper June 14, 2010 at 8:53 am

@Jenny Yes the device will wipe itself when they enter the incorrect password 10 times. It will restore back to factory default.

40 Jenny June 14, 2010 at 6:05 am

I’ve had my BlackBerry stolen. The sim was not in the phone. It is an 8900 curve. It is password protected but has sensitive information on it. Will the device be wiped if someone tries to enter a password and gets it wrong 10 times?
Thanks

41 Steven June 12, 2010 at 10:28 am

My blackberry got wiped by a Ex. girlfriend; all my numbers are gone fr the P.Book some calls show the info of the caller still like its still in memory; if so how do i access it

Cooper 42 Cooper June 10, 2010 at 10:35 am

@Steve I don’t know too much about collecting BlackBerry devices – lol I tend to abuse mine until I need a replacement.

I would imagine this would be a strong place to start (or at least ask around)

http://www.blackberryforums.com/buy-sell-trade/

43 steve June 9, 2010 at 3:04 am

hi there… i have a bb curve the t mobile frosty blue coloured one and i have a very unique bb pin with it … i have heard that these are quite collectable.. its only like 2 different digits in it lol…. do you know where people sell/buy/exchange these ?? many thanks.. im sure you will be of much help..

44 Andrew May 26, 2010 at 8:12 pm

@Cooper- thank you so much man..been waiting on your reply before making the next move..you have been of immense help..Cheers

Cooper 45 Cooper May 25, 2010 at 8:07 am

@Andrew – yes when you take the phone in and set up BIS they will remove old email and phone number data from the phone.

You should be starting from scratch. If the voicemail indicator still reads 4 after you have set up the phone and services then do a battery pull for a couple minutes and it should reset back to zero.

Cooper 46 Cooper May 25, 2010 at 8:05 am
Cooper 47 Cooper May 25, 2010 at 7:57 am

@Addy check out your ringer profiles and make sure that tone is not set to silent in holster or out.

Also if all things appear to be set up correctly try a battery pull.

48 Addy May 24, 2010 at 3:07 pm

Does anybody knows what to do? My BB curve vibrates but does not ring out.

49 Forsy May 23, 2010 at 3:04 pm

What do I do? I accidentally wiped my BB curve and now the maps icon is gone (the one that looks like a compass), is there any way I can get that back?

50 Andrew May 23, 2010 at 1:38 pm

Hi Cooper,
I have been following this post and have seen that you have been of profound help to a lot of ppl..Please i need your advice on what to do.i just got an unlocked Sprint BB Tour from someone and it has his number still stuck in and the icon for 4 voicemails..do i wait until i go to my service provider for the BIS and it will get wiped so i can setup my email or what do you advice…thanks

51 madsaboteur May 19, 2010 at 9:29 am

I have a personal Curve 8320. I just got a Curve 8350i from work and am transferring everything over to the work phone. I want to get rid of the data plan on my personal, because I no longer need it on both. I’ve done the wipe twice on my personal, but am still having e-mails pushed to the phone from one of my yahoo accounts. How do I stop this?

Thanks,
Chris

Cooper 52 Cooper May 6, 2010 at 7:57 am

@Paul Unfortunately you can not use the Verizon BlackBerry on your Tmobile network. Verizon is a CDMA network (no sim) while Tmobile is a GSM network which requires SIM cards to operate.

53 Paul I Younan May 6, 2010 at 12:04 am

P.S
You can email me at csschicago@gmail.com for post #24441
Thanks Again

54 Paul I Younan May 6, 2010 at 12:03 am

I just got the Verizon Blackberry Curve 8330 from my brother but I have T-Mobile service. Does anyone know how to program the Blackberry using my T-Mobile info or s there a way to clone my T-mobile info on o this Verizon phone? I don’t see a Sim card or Sim card slot anywhere on this BB so I am assuming that it can somehow be reprogrammed using my T-Mobile info in order to get it to work with my service, Can anyone help me or steer me in the right direction? Any help with this would be truly appreciated.
Thank You
Paul

Cooper 55 Cooper April 20, 2010 at 9:39 am

@Christina It means you will be unregistering your BlackBerry. Have no fear – once it is wiped you can go back into the setup wizard and add email etc again.

56 Ryan April 19, 2010 at 3:36 pm

Got it. That was exactly it. Thanks for the help!

57 Christina April 19, 2010 at 3:30 pm

I want to wipe my BB 9700 bc i have a ton of junk i shouldn’t have downloaded. It says that this will prevent me from sending/receiving emails in the future? what does that actually mean?

Cooper 58 Cooper April 19, 2010 at 8:46 am

@ryan Register your BlackBerry again by resending your HRT info. Here is a post that explains how. This should sort your issue with the Browser out.

http://www.bbgeeks.com/quick-tips/what-is-a-service-book-what-is-a-host-routing-table-881448/

59 Ryan April 18, 2010 at 8:41 pm

Actually the web browser icon is not there at all and when I try my ESPN app, this is exactly what it says:

Your device does not currently have any Browser Configuration Service Book Entries. Please contact your service provider to enable the Browser on your device.

Should I take it in to the Verizon store or is there a way I can do it myself?

60 Ryan April 18, 2010 at 7:24 pm

Thanks for this. I did the restore and everything works except for the browser and the internet. Is there something I’m missing or something I need to reinstall to have it work?

Cooper 61 Cooper April 15, 2010 at 8:24 am

@denise Yes – keep your sim when you get rid of the device. There is no need to hand it over as the new owner will have their own sim card.

62 Denise April 14, 2010 at 4:45 pm

I’m getting ready to sell my BB Storm. I wiped the device following the instructions, but I’m wondering – do I need to also remove my SIM before selling it?

Cooper 63 Cooper April 8, 2010 at 8:51 am

Yes you will lose your contacts unless they have been backed up previously.

64 Brian April 8, 2010 at 7:22 am

Hello, If i wipe my curve, will my Pin reset? In other words, will i have to re-add people to my bbm? thanks

Cooper 65 Cooper April 7, 2010 at 9:18 am

@bill Unfortunately you are not going to get the answer you want =(

It is so important to do regular backups using Desktop Manager. That way when a tragedy occurs it is easy to recover.

Sorry Bill

66 Bill April 1, 2010 at 12:54 am

BB wouldn’t recognize my password and consequently (after 10 tries) it wiped my contacts. This a tragic situation of epic proportions. All of my business contacts are gone. Only a few were saved to my desktop. I won’t even ask WHY this happened… but is there any hope of retrieving those contacts? To be honest, there’s only one acceptable answer.

67 Bill March 28, 2010 at 12:24 pm

I want to report back the previous post is solved. It takes some time in the initial sync, but after that finishes it seems to sync both ways as expected.

68 Bill March 26, 2010 at 12:04 pm

Thank you, that is what I wanted to hear! I have another minor issue someone may know the answer to. I have BB Tour set up to sync with Gmail using their Google Sync native BB app. Calendar appointments are coming into the BB from Gmail Calendar, but so far anything I set in the BB doesn’t get back to GC. I have not seen any options to control the syn direction and according to Google it is supposed to be 2-way. Anyone else with this issue, or can anyone else confirm they got it working 2-way so I shouldn’t give up yet? Thank you.

Cooper 69 Cooper March 26, 2010 at 9:01 am

@Bill Wiping your phone just erases the data off it. It will still work on your network as before. You may have to go back and set up email addresses, bbm profile, resend servicebooks and your HRT but that is about it.

70 Bill March 25, 2010 at 11:03 pm

If I follow this guide for my VZW Blackberry Tour, will it erase the Verizon settings? Like, will it remember my phone number? Can I reset and then keep making calls, or will I have to get it all activated again with the setup codes from Verizon? Thanks for your help.

Cooper 71 Cooper March 15, 2010 at 10:20 am

@Bianca Here is a post that details how to remove the IT policy that is on your phone.

http://www.blackberryfaq.com/index.php/Remove_IT_Policy

As far as that reversing the Unlock – I am not positive it will re-lock. Give it a shot – worst case scenario you have to pay a few bucks for an unlock code.

72 Bianca March 12, 2010 at 3:37 pm

@Cooper In an earlier post, you mentioned that it should be possible to wipe the device and reinstall the OS without relocking the device. I have an unlocked Verizon Blackberry Tour that I’m using for Tmobile. However, I can’t do much on it because of BES, and I’ve searched high and low for a way to remove this policy without “relocking” my device. Any help would be appreciated!

Cooper 73 Cooper March 12, 2010 at 2:42 pm

@rach Phone, browser, email, BBM

74 Rach March 11, 2010 at 4:05 pm

What default applications will I be left with if I do a master reset on my BB?

75 nicky March 9, 2010 at 4:56 pm

Hello all i have wiped my blackberry what i bought from a market on sunday and its now not doing anything i want it too lol its not letting me ring out or ppl ring in it wont let me on net or nothing no texting but when i bought it it did well i bought it 4 my daugther and there was rude pics on so wwent to factory settigs etc then deleted them all now nothing everything works etc apart from calls net and messaging any help pls

76 jonny March 7, 2010 at 2:07 pm

Hi, I did the wipe and sold my phone, I’m worried about BB messenger, I understand the PIN is phone specific, therefore if an old contact of mine messages me, will it go to the person who bought my phone?

Cooper 77 Cooper February 12, 2010 at 11:01 am

@Pam If the sim is not being recognized you may have to try the wipe again. If it still does not work you may have to find a work around.

Possibly – get a new sim card – insert the old one into another bluetooth capable phone and transfer the contacts through Bluetooth.

78 Pam February 11, 2010 at 4:32 pm

I wiped my BB 8310 that I purchased from a friend. I put my SIM card into it and it does not seem to recgonize that I have a SIM card inserted. What is my next step in order to access phone book on my SIM card?

Cooper 79 Cooper February 10, 2010 at 10:32 am

@tony yes that should be enough – you should also go in and change the security settings inside your facebook account as well

80 tony February 9, 2010 at 4:08 pm

I recently returned a company blackberry to the folks I just resigned from. Before I did, I wiped the blackberry and gave it back. Can the next user still get into my facebook because i forgot to address this. I had it set up so I simply accessed facebook with my password already installed. The fact that I wiped it…should be enough. Correct?

Cooper 81 Cooper February 8, 2010 at 10:57 am

@Alliyah Unfortunately a problem happened inside your BlackBerry that corrupted your OS – you will have to reload the OS and start from scratch.
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/

82 Alliyah February 6, 2010 at 7:51 pm

Ok, I set a password then like 5 minutes later it said i had to unlock it so i put the password in and it said “wiping out”. Now screen says JVM, OR JUM 513( I CANT TELL IF ITS A “U” OR “V”) so how can i fix this?!. Please help

83 Greg January 27, 2010 at 5:39 pm

Samantha-
If you have the Desktop Manager Software, you can go into the Backup and Restore section, go to advanced and under the column “Device databases” you can highlight the address book and hit clear at the bottom.

Enjoy-

84 Samantha January 25, 2010 at 6:35 pm

I have blackberry curve version 8310. All i REALLY want to do is delete all the contacts. But i dont think i can do that without wiping it out? If anybody knows any way to JUST erase all contacts let me know PLEASE!

85 Jay January 22, 2010 at 10:49 pm

Sorry meant to say I can use the hotspot browser but its very slow.

86 Jay January 22, 2010 at 10:48 pm

Hey guys, quick question. I have a BB Curve 8900 from TMobile. Unfortuntately TMobile won’t let me use my wifi without the data plan. I’ve unlocked my phone and can use the hotspot browser because it is slow. Also, TMobile won’t allow me to access the mobile versions of websites. I am thinking of wiping my phone and reinstalling the OS. My question is whether my phone will still work fine and if I’ll have the browser available. I read above about somebody whose browser disappeared after they reinstalled the OS. Thanks

87 Donna January 14, 2010 at 3:28 pm

Thanks so much. This helped me erase my personal data from my 8330 before selling it. I’m really happy that your information was posted online.

88 Anthony January 11, 2010 at 5:38 pm

what do you do if you do accidently enter the wrong password to unlock your bb 8830 i did and my screen reads jvm error 513 how do i get it off that and back to normal

89 brittany January 2, 2010 at 12:07 am

great! thanks so much!

90 rachel December 6, 2009 at 2:55 pm

my husband has forgoten the password he but into his phone please help what can he do

91 Martin Walker December 5, 2009 at 10:18 am

Excellent. Thanks for the tip. Worked great. Now I can enjopy my new Bold :)

92 Yelli December 2, 2009 at 11:11 pm

Is there any other alternative to wipe info??? I had to get a replacement phone because my BOLD became possessed and will no longer let me type the letter “a”. Instead it types “ou” therefore making it impossible to type “blackberry”. I think its a virus. Should I just send my phone back as is??

93 Jac December 2, 2009 at 9:17 pm

I purchased a joblot of blackberrys from a company closure. All are locked and password coded. As well as being in French. Is there anyway of resetting the phones or should I just sell them on in parts?

Joe 94 Joe December 2, 2009 at 9:04 am

BJ, the operating system and all basic apps will still be there after a wipe. So you’d just add new software and data as you normally would.

95 BJ December 1, 2009 at 8:36 pm

After wiping the device how do you put new software and data on the device?

96 help November 12, 2009 at 7:19 pm

ı have unlocked blckberry tour today i accedently did the wiping thing and now i cant use my phones functions i cant use browser or my bbm there ıs edge not EDGE i talked vodaphone and they told me that there is no regısteration about my phone wipimg my phone might delete my balckberry servıce what should i do please replay me i really need help

Joe 97 Joe November 9, 2009 at 7:34 pm

Marl,

As far as I know, the phone number display is default. There’s no way to wipe that as far as I know (though someone else might know better). Once your friend changes it over to his or her number, the number will change.

98 Marl November 9, 2009 at 12:34 am

Hello. I wiped my Blackberry Curve 8330 clean and everything is gone of course. However, if I click phone log, it still says my phone number. Is there a way to get rid of that completely as if it came out of the box with no type of activation? My friend will be buying it from me but obviously my phone number should not be there. Any thoughts anyone?

Cooper 99 Cooper October 22, 2009 at 10:20 am

@Forrest Yes you should be able to completely wipe the device and reinstall a new os without relocking the device.

100 forrest October 18, 2009 at 10:14 pm

hello, i have a unlocked blackberry storm and recently the sms icon has disapeared and i cannot recieve txt. i can still send but no one can txt me. also my phone seems to be lagging and doing other wierd things. can i wipe it off all programs and info then reload the os somehow? and once i do is it still unlocked?

Cooper 101 Cooper October 5, 2009 at 12:31 pm

Nope – unfortunately you will not be able to get those back =(

102 Mary October 2, 2009 at 8:08 pm

i have the blackberrry tour byy the way.
thankks (:

103 Mary October 2, 2009 at 8:07 pm

Is there ANY way to get alll my information (texxts, contacts, etc) back if i accidentally wiped my phone and i ddidnt back it up anywhere?

104 Nic July 24, 2009 at 5:29 am

I have wiped my Bold, and after restoring, I couldn’t access to wireless internet connection (mobile network works), so please advice! thanks!

105 Graham July 23, 2009 at 5:00 pm

I have a Blackberry Curve and have a problem accessing my Home screen. I locked my device after setting a password in the application list, re-entered this same password a few minutes later and was able to unlock device. However, about 15 minutes on I tried accessing the menu on Home screen again but this time could not unlock device using the very same password. I can receive calls and texts/e-mails but cannot make calls or read/reply messages, everytime I enter password the message “Incorrect Password” appears along with the number of “tries” I have left. Is there a way I can over-ride this problem or reset the whole darn thing????? Thanking you in advance!!!!!!

106 Michael lee Taylor May 30, 2009 at 2:43 pm

cannot get slacker to work on my blackberry curve. I can get streaming radio and i have the unlimited data package but it will not let me set up an account on my phone

107 How to set a password on your BlackBerry | BB Geeks February 18, 2009 at 11:00 am

[...] this enough, so I will put it in italic font: If you exceed the Number of Password Attempts, your Blackberry will wipe itself. So be [...]

Cooper 108 Cooper January 27, 2009 at 9:21 am

@Ian Wong – check out this post for how to reinstall your BlackBerry OS once the phone has been wiped.
http://www.bbgeeks.com/blackberry-guides/step-by-step-guide-to-upgrading-your-blackberry-os-88196/

@JimmS Unfortunately your phone will be returned to a locked status once you wipe it and reinstall the OS

109 JimmS January 24, 2009 at 5:27 pm

Will I lose the unlock code in my phone when wiping my Bold? I want it to remain unlocked when selling it.

110 Ian Wong December 27, 2008 at 1:16 pm

I would like to ask what will happen and steps i need to follow when i confirmed wipe.Because my father really forgotten his password for keylock and he has tried 6 times wrong.Thanks lot for help.

111 BBGeekcast: December 12, 2008 - Episode 42 | BB Geeks December 12, 2008 at 12:38 pm

[...] So the John McCain campaign decided to sell off some of their office supplies, including about 10 BlackBerry devices. They were only $20 each, which is pretty crazy. I might have swooped in and bought all 10 had I been around. The crazier part, though is that they forgot to wipe the damn things before they sold them — and it ended up they sold them to FOX 5. Geeze. Looks like they don’t read BBGeeks, where they would have learned how to wipe your BlackBerry. [...]

112 Hi hope you - BlackBerryForums.com : Your Number One BlackBerry Community October 3, 2008 at 9:28 am

[...] Today, 09:28 AM I would suggest two things. First, download and install the latest desktop software. There have been numerous updates since those pre-loaded discs were created I am sure. Once you have downloaded and installed the latest desktop software from RIM site give it a shot again and see if your device connects. Was this phone previously owned by someone? A BES is a form of email called BlackBerry Enterprise Server and is usually only used by corporate BB owners. Casual email does not require a BES connection. If this persists, you may have to do a system wipe and bring your device back to it’s default configuration. Guide to wiping your BlackBerry | BB Geeks [...]

113 BlackBerry News From The Wire for the week of 9/29/2008 | BB Geeks October 2, 2008 at 10:22 am

[...] Users not wiping BlackBerry devices before selling If you were going to sell a BlackBerry, especially one you use for work, you’d probably want to get all traces of you off it, right? While that makes sense intuitively, it doesn’t seem that people are taking this precaution. In fact, a recent study suggests that 44 percent of second-hand BlackBerrys still contain data from the original owner. That’s not a stat you brag about at a board meeting. This isn’t just any old personal data, either. According to the study, these devices “contained information which could pose a significant risk to organisations if expose.” Just a friendly reminder: Wipe your BlackBerry. [...]

114 tom March 13, 2008 at 2:13 pm

Everything on wiping your blackberry is accurate except on the Curve – rather than “Click the trackwheel/trackball on the Password field” you need to press the Menu button and the Wipe option will appear.

115 kevin custon March 5, 2008 at 4:17 pm

i use a program call JL_Cmder to wipe

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