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Joe

Having troubles with the new BlackBerry Messenger 5.0?

Posted by Joe on July 23, 2009

Yesterday, in celebration of the leaked BlackBerry Messenger 5.0, we discussed how to install BlackBerry Messenger. Within the article we linked to sources where you can download the application, both over the air and to your desktop. We also warned that you could encounter troubles. Practicing what I preach, I downloaded the 83xx version for OS 4.5 over the air. After a hefty file download, installation, and reboot, I saw that my BBM was gone completely. It seems to be a Verizon problem for those with OS 4.5.0.77. Even so, some people might not like the leaked messenger. After the jump we’ll go over what to do if you want to downgrade.

Before you do anything, go back up your contacts using BlackBerry Desktop Software. If you have a Mac…sorry. I could be wrong (it happens), but I can’t find a way to backup Messenger contacts with PocketMac and do not have Missing Sync. If anyone wants to chime in, I’ll update teh post.

Now that you’ve backed up your Messenger contacts, it’s time to say bye-bye to the application. Head into Options, Advanced Options, Applications, find BBM 5.0, and delete that sucker (see: how to delete BlackBerry applications). Now it’s time to reload.

If you have BlackBerry Desktop Software, you can use the Application Loader to reinstall BlackBerry Messenger. Once you’re done with that, you can go to the Restore function and bring back your contacts. That should have you back up and running with the old software.

For those who don’t have Desktop Software, you can download BBM over the air. Just head to http://yourcbcfamily.org/bb/curvebbm/ from your BlackBerry browser. Click the link, and you’ll be able to download and install the file. That’s what I did, and voila, BBM back and running — though with no contacts (so add me!).

The caveat with the link, though, is that it’s designed for 4.5.0.77, so I’m not sure if it will work on other OSs. You can give it a try, of course, but remember that it might mess up your BlackBerry even more.

I hope this helps. I was damn glad to find it after I spent a good while trying to figure out why BBM was not working on my Berry.

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34 Comments ↓

#12672 mr. west on July 23rd, 2009 at 9:00 am

The new 5.0 is only for O/S’s 4.5.131 and higher. I have the Sprint Tour(on it as I type)and it works GREAT on mine glad I downloaded it!

#12688 Patrick Zangardi on July 23rd, 2009 at 4:01 pm

Worked like a dream!

#12700 thanks on July 24th, 2009 at 8:24 am

OMG thank you I have been to other sites and have not been able to fix until this site!Thank you so much

#12710 TheJayCan on July 24th, 2009 at 12:51 pm

I was able to install BBM5.0 on my g/f’s Verizon curve 8330, but I had to install 4.5.0.160 from Telus first. Unfortunately, (i think) because of Verizon’s GPS crippling, the location doesn’t work nor does the proximity alarm. Everything else seems to be working fine.

#12714 G on July 24th, 2009 at 2:40 pm

Thank you sooooo much!! I had tried EVERYTHING! I even went in to the verizon store and they couldn’t get it running… =D

#12717 mohammed on July 24th, 2009 at 8:17 pm

please help i deleted the applcation blackberry because i realy didnt like the 5.0 messenger and now i dont know how to download the old one please help me i couldnt find the applacation to download it

#12722 FyrGurl on July 25th, 2009 at 4:25 pm

BBGeeks, you are a Life Saver! Thank you for posting this article and having attached the correct links. I have successfully downloaded the BBM. Woot! Now if only I can find that magic wand to bring all my PINs back… =]

#12728 Laura Blumberg on July 26th, 2009 at 12:39 pm

Link doesn’t work for me!

Cooper
#12740 Cooper on July 27th, 2009 at 6:51 am

@ Laura Blumberg Which link was that?

Cooper
#12743 Cooper on July 27th, 2009 at 6:55 am

@mohammed read this post for the solution
http://www.bbgeeks.com/quick-tips/how-to-re-install-blackberry-messenger-881849/

#12749 Francisco on July 27th, 2009 at 9:39 am

are you SURE that if i backup my blackberry messenger contacts when i downgrade the version ill recover them?

Cooper
#12754 Cooper on July 27th, 2009 at 12:48 pm

That is what the backup is for. Noone has reported that they have lost any data when backing up previous to testing the new BBM.

#12757 Francisco on July 27th, 2009 at 1:51 pm

is that the new one doesn’t appear in main screen, after all this process i want to get back my 326 bb messneger contatcs on the old version, thats possible?

#12830 prettylaura on July 29th, 2009 at 4:31 pm

thanks so much!!! i couldnt figure out wut ta do i did lose all my contacts but at least i got bbm back!! ur site is great =]

#12838 bbm freak on July 29th, 2009 at 10:20 pm

the link did not work for me, i restarted my phone multiple times and it is still not there

#12948 Morole on August 3rd, 2009 at 5:43 pm

Is there a way to preview the pictures you get, instead of saving then???

Cooper
#12961 Cooper on August 4th, 2009 at 9:06 am

Morole – do you mean pictures sent to you via email?

#13061 Jose on August 7th, 2009 at 7:43 pm

It’s downloaded with JAD, what’s that, how do i open it?

#13066 elena on August 8th, 2009 at 3:54 am

Thanks for the link! I searched for hours to find it! You are the only one to give out a correct bbm link.

#14026 Tiffany Patterson on September 15th, 2009 at 11:15 pm

I can’t recover my bbm.. when I go to the device software on my pc blackberry messenger doesn’t show up in the window for me to add and I can’t figure out how to get it back. Any help????

#14145 fred on September 22nd, 2009 at 8:12 am

i downloaded bbm 5.0 on my curve 8900, but i’m not receiving pics nor voice notes. i get the msg asking me to accept or decline and when i accept it never downloads….what can i do?

#14249 cOCO on September 26th, 2009 at 9:00 am

when i went to the application loader only the msn live application was available, there was no choice to upload any type of black berry messenger

#14251 celia on September 26th, 2009 at 10:13 am

aww ure th best ! thanks ! :D

#14611 zwena on October 9th, 2009 at 3:57 am

Hi I love the new 5.0 instant msg , but only I can c my photo after I have uploaded and saved it . My other contacts have the new msger but I am only able to c 2 photos out ov 5 people who have this .. Helppppppp

#14612 Ashley on October 9th, 2009 at 8:56 am

I have been looking for hours trying to find how to go back to my old version of messenger. Thank you sooooo much for posting this! It worked like a charm!!! :)

#14641 Catherine on October 10th, 2009 at 4:29 pm

Okay so no one has answered the mystery about why, when some people plug their bb into their computer, and then go to the App loader, BBmessenger does not show up! I am trying to get it back, and there is no option for me to check (or uncheck), and I’d really like my messenger back!

#14643 andrew on October 10th, 2009 at 5:52 pm

Hey guys i was wondering why i cannot see other peoples profile pictures….and why they cant see mine

#14649 daud on October 11th, 2009 at 1:08 am

hey is this link work only for BB curve? i’m using BB Bold/9000. will the link work? I hate BBM 5.0 cause it’s really troublesome for me to swap pictures since it has to be downloaded first. How’s that for improvement? thanks anyway

#14732 Denise on October 14th, 2009 at 2:55 pm

I have the new 5.0 Messngr on my bb but the only issue I have so far as when I accept pictures from my contacts they do not download or save. My contacts say the same when I sent to them…how can we fix this issue?

#14786 Sweet Mere on October 17th, 2009 at 8:14 pm

Hi Andrew
I had the same problem that I could not see people’s profile pictures on Blackberry Messenger. What I did was I turned the phone off, removed the battery, replaced it, then turned it back on. When I opened up BBM, at first the pictures weren’t there but then a couple seconds later they appeared.
Hope this works for you!

#14795 Jacob on October 18th, 2009 at 4:14 pm

I got the new 5.0 messenger and when i try to add new contacts even after they accept it says pending and in parenthesis waiting for authorization how can i get it to go through?

#15011 kelsi on October 25th, 2009 at 6:35 pm

please help me!!!
I cannot open/ access my bb messenger 5,,
I already take off the baterai, reboot, download it again for so many times, but it didn’t work at all,
There’s just the icon of bb messenger n I cannt open it/ delete it at all,,
please help me restore my bb messenger like bfore,,
Anyway I use blackberry bold,
Thank you :)

#15249 ally on November 3rd, 2009 at 1:26 am

Hey I was wondering if someone can help me. I can’t see anyones pics and noone can see mine I put up a display pic but only I can see it anyone help?! Email Me thanks

#15253 creem on November 3rd, 2009 at 6:33 am

hi. i have blackberry curve 8900 and i’ve been using the new messenger 5.0 for a while with no problems. 2 days ago the ‘recent updates’ stopped showing any updates for profile picture however it still shows changes in name and status. i even tried changing my profile pic and it wouldn’t update in other people’s messenger. i tried turning off my phone and taking out the sim and battery several times but nothing changed.
your prompt reply is highly appreciated.. many thanks in advance xoxo

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